Automatiek Verhoeff in Wijk 00 Urk

I was here on vacation and ate a smash burger. You really have to try it. It is super tasty; I have never eaten such a delicious burger at a snack bar.

My mother and I came to eat at your restaurant. My mother had ordered a soft white roll, but was served a very hard one. Because the roll was barely edible for her, she only ate the egg and politely asked if the salad remaining on the roll could be placed on a soft roll. To our surprise, the owner reacted very unkindly to this. He started shouting at my mother and claimed that she had not asked for a soft white roll. In doing so, my mother was effectively portrayed as a liar, whereas I, as her daughter, was standing right there and can confirm that she had indeed ordered this. Additionally, he made remarks such as: "I don't have customers like that; I only have normal customers." We found these remarks very hurtful, disrespectful, and unprofessional. He then walked away angrily without reaching a solution. What makes this experience even more disappointing is that our family has had strange and unpleasant experiences here before in the past. Nevertheless, we have given it a second chance each time. Unfortunately, this incident has confirmed that there is still much room for improvement regarding customer friendliness and respect for guests. We find it unacceptable that a simple and reasonable request for an edible soft roll led to shouting, insults, and the blaming of my mother. As a result, we felt unwelcome, not taken seriously, and above all, deeply hurt.