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MeningenOpmerkingGoogle13.6

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One of the worst Mexican resturant I have ate in. They don’t know to make a basic quesadilla.

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Mahipal Raj . 2026-09-10

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I Have been searching for good tacos for months since moving here from California. When I tell you that these tacos taste just like Californian Mexican food, you must believe me. The flavor, the texture, DIVINE! I could go on and on about how delicious these tacos were! Will be back again and again!

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Katie Stahl-Kovell . 2026-09-02

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Food not tasty, especially the quesadillas; don't get them, they are like cardboard. Otherwise, the atmosphere is nice.

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Lena Scheepstra . 2026-08-31

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Nice nachos but when they run out of beans, they only put the sauce. Always check if they have beans before ordering

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lavina bansal . 2026-08-24

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The food was absolutely disgusting and the portions were extremely small. The ladies behind the counter were not friendly either. I am never coming here again.

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dhrunus . 2026-08-05

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The ladies behind the counter were very rude and not interested in the customers. The meat stank and looked just past its expiration date. I would not recommend this place to anyone. The NVWA must be informed.

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Hendrik Janssen . 2026-08-05

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Super disgusting, the taco was so watery it was inedible. I took a few bites and then I was done with it. It made me super nauseous. I never write reviews, but this is just too scandalous for words.

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Faiza . 2026-08-01

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The taste was okay, but there were a number of hard grains mixed in with the rice. After waiting for more than 30 minutes, it turned out the guacamole was sold out. Too bad.

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Yanto . 2026-07-27

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The food is always tasty, but the wait is usually quite long. I do really appreciate that they have vegan tacos, which are also very delicious! Sometimes it is also unclear what is still available and what isn't. It is a shame to hear afterwards that something you paid for is no longer there. A refund is not possible in that case.

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Vania . 2026-07-27

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I've had great meals there several times, tried several different dishes, and every time it tasted delicious. So, it's time for a review. Normally, my first choice is often chicken, but on the advice of one of the ladies at La Catrina, I opted for 'Barbacoa'—slow-cooked beef—once, and since then, I've been converted! Today, it was the tacos for me, and they were fine. What I personally really like are the authentic tortillas that are used. A small downside: I personally find the guacamole too runny (immersion blender?) and it contains too much lemon or lime juice.

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Astrid van der Heide . 2026-07-22

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Nice portions and tasty food. They have the classic Tex Mex food selection: tacos, nachos and burritos. The meat options are beef, pork, and chicken. The drinks are typically Mexican: Jamaica tea and Jarritos softdrink. Overall is a decent Mexican food option.

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Guilherme Maciel Ferreira . 2026-07-15

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Used to come here with my daughters but recently the quality has gone down. Does not taste like it used to and many things are sloppy or even half warm. Also they shut down early pretty often and say we ran out of everything while the customer can clearly see al the food !!!!!!!!!!! If you want to stop early just adjust your closing times but don’t say your open till a certain time and almost always shut down early. Been keeping an eye on it but this is normal practice. They close early and say they ran out of food. And not like 5 min but hour and a half early

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Dutch Vader . 2026-07-12

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Sorry, but I have never eaten such bad Mexican food. Everything was inedible. The nachos only had a little cheddar and tomato on them. The tacos tasted disgusting, and then that chicken quesadilla was inedible. 50 euros wasted; I should have gotten it back sooner.

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Y I . 2026-07-10

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It was quite tasty, but my girlfriend and I were both in the mood for Mexican food. But afterwards, we were a bit disappointed. It wasn't the best spot.

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mike Steenvoorde . 2026-07-08

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Amazing Mexican food that actually tastes authentic! Loved it and we will be back.

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Julian Serna . 2026-06-25

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Ordered pulled beef tacos, but unfortunately, when I tried to eat the first bite, the tortilla tore.. So I had to use the (plastic) cutlery; it was a bit of a challenge, but manageable. The taste was fine, but it was a real shame that there was some coriander in it after all 🤢 (I had specified 'no coriander'). Unfortunately, my stomach wasn't happy with it either, and I was glad our hotel was nearby...

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Erica Korterink . 2026-06-21

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The best place to eat in the mall!!

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Karim Salah el din . 2026-06-10

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We came here often. The food is delicious. All perfect, however, last time a new employee told us that we cannot order bean puree anymore, which we always did. And we always paid for it. I sent an e-mail but till date no response whatsoever. Very disappointing. For us, the bean puree is the finishing touch. Since last time we did not go there anymore.

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Jolanda Trendafilov . 2026-06-04

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Very tasty here, good food, good service👍🏼

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Axel Vieira Vinck . 2026-06-04

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Fantastic food and friendly service. Prices are reasonable and the portions are generous. Their cochinita pibil tacos are easily the best I’ve had in the Netherlands, and the guacamole is delicious!

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Xander kragt mateu . 2026-06-03

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I had an amazing experience at la cantrina. I order a burrito with nachos and it was excellent. Although I have to mention I wasn’t pay attention when ordering the nachos and it came without meat. So I went back and to see if anything can be done and Alejandra took care of the issue with her outstanding hospitality skills. Very professional, quick problem solving and atmosphere was great. I will definitely be back, thank you Alejamdra

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Jadeal Wright . 2026-05-28

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This was the worst Mexican food I ever tasted and I lived 4 years in Latin-America. I know what this food is supposed to taste like and this was awful. We ordered taco’s, burrito and nachos and everything tasted the same and had a very sour taste. The burrito was stuffed with rice and also the rice was sour, like it was off. I love sour cream but this was really acidic. I paid 48 euros for a really bad meal. Never again. I went back to the person at the counter and she dismissed me when I complained and told me to throw away the food that was left (more than half). Really disappointing and bad service.

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Lauralei Peters . 2026-05-28

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I ordered a burrito here; the rice was not cooked properly, the wrap wasn't tasty either, and the sauce was very watery, even though it was supposed to be "crème fraîche." It is not good food. I DO NOT RECOMMEND IT TO ANYONE.

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Mask . 2026-05-28

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Super food and drinks and service

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Bram Cavdar . 2026-05-27

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Malika was very sweet and the service was good. I would recommend the barbacao burrito!!

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R Crawford . 2026-05-26

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Nice staff, I could see them working well together and fast, that is very appreciated on a busy day at the mall, and the food taste really good and was well prepared

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Ayanna “nana” B . 2026-05-15

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The best Mexican food I've ever had outside of Mexico 🫰🏻

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Josué Luna . 2026-04-26

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First time trying it with my family and wow, great price and delicious taste! Soooo good!

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Daniel Grisales Mesa . 2026-04-25

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We could barely cut the tough quesadillas with the flimsy plastic cutlery. We asked for metal cutlery, but there wasn't any. We really struggled. Quite greasy too, and no vegetables at all. Too expensive for what it was. Not worth repeating for us.

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Anastasia Beaverhausen . 2026-04-16

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Burrito’s to die for. Choose any of the options - won’t regret it. Big portions, def enough to take home.

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Signe Dzērve . 2026-04-02

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For €10 you get a (small) quesadilla with only cheese on it; perhaps it would be good to mention that there is nothing else on it? Ordered: Quesadilla Cheese Veggie —— Edit: I haven't heard anything since their response saying they are going to look into this. So apparently I paid €10 for something I didn't get, literally two small wraps with cheese.

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Olle . 2026-04-01

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The food made my soul happy. I miss Mexican food so much living in the Netherlands, and having this as takeout after a long sports day has made me almost tear up a little. I haven't had anything of it's caliber since I moved here that I didn't cook myself. Highly recommended.

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Ryan Williamson . 2026-03-29

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The food looks very tasty in the photo, but it is inedible when it gets on your plate…… Such a shame, I thought it would taste better. They can't cook.

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Fluffy Lover . 2026-03-14

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Very bad food. Absolutely disgusting taste.

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Daphne van de Vooren . 2026-03-08

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Didn’t like the burrito and tacos, I’ve been to Mexico but this ain’t Mexican

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An . 2026-02-06

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Super delicious quesadillas and tacos. Fast service. Everything was great, but the prices are ridiculously high.

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Esmee . 2026-01-08

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Friendly staff and it looks nice. But I thought it was way too expensive. I didn't think the burrito was anything special. I definitely wouldn't go back.

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Alex . 2026-01-07

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Reactie op de reactie: I know sour cream, I use it lots of times. This was a different sour, I meant not good taste, as you can read. I also wrote I did not think to complain or ask money back. It s not in my system ;) Good to know it s possible. Reviews are meant to learn from.

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Christa dR . 2026-01-07

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We visited this place on 03/01/2026. One thing I must say is how good the food tasted!!! We got the nude burrito bowl (barbacoa), the burrito (barbacoa) and the quesadilla (tinga de pollo). Everything was perfect in my opinion. I had a tiny problem when ordering so I missed to click the removal of an ingredient. I am allergic to sour cream so that was definitely something that couldn't be in my meal. After I approached staff they were kind enough to replace my meal with one without the sour cream. I was extremely grateful and also ashamed since I did technically waste food. But thank you to staff that were so kind to provide an exchange. I want to add some constructive feedback: 1. The ordering system gives you 'add-ons' before the actual meal so you end up ordering more sauces and whatnot before knowing that the meal already comes with it. It's a bit confusing and would be better after the meal selection (saves the people about €2 on average I would guess, unless that were to be your intention). 2. On the actual meal selection, instead of ingredient removal option I think would be best if you ask the customer what they want instead. Saves the confusion. 3. Cutlery deserves to be upgraded. They were flimsy and overall not helpful in cutting the quesadilla's. Overall, thank you for being so kind and providing some really tasty food I've had in a long time. See you next time!

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Emely Marques . 2026-01-04

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Ate here at the mall on January 2, 2026. The burritos were so full, mostly rice, that they fell apart quite quickly, so we had to eat them off the hopefully clean tray. Mostly rice, some meat, pollo, and even pork, barely seasoned, tasteless, but sour. I think the sour cream was sour. It shouldn't taste like that. Guacamole was also sour. I threw it all away. STUPID! Should have asked for a refund. Probably leftovers from the holidays??? 1 Burrito €15, Guacamole €2.50. OUTRAGEOUS

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Christa . 2026-01-04

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The tacos were very very wet and spungy. When i took a bite and hold it slightly tilted a stream of juice went over my pants en the table. When we were finished the bottom of the box had a layer of it thats how wet is was. Also the overall flavour was mediocre. Probably because al was washed away with all the moist.

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Kart - fanatic . 2025-12-06

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We visited la catrina on 27/11/25. To whom it may concern, Yesterday (27/11/2025) we visted at around 2:30 PM, we were at your location in the Mall of the Netherlands, standing at the counter and looking at the menu. There were around 10+ customers around us eating their meals, so we naturally assumed the restaurant was operating as normal. After about five minutes standing at the counter looking at the menu waiting to order, one of your female colleagues approached us who were sitting right next to us at the tabled near the counter told us, “Hey guys, we’re all taking a lunch break together so we can’t serve you, bye!” in a unfriendly and rather annoyed tone. She did not offer an explanation, apology or invitation to come back later. Super unproffesional and weird seeing how the kitchen was full of food, everybody around us were eating and with enough staff but they just chose to take a full on break at peak lunch time. Your opening hours are from 11:00 to 23:00, which made the situation even more confusing. Worst experience in the whole foodcourt and def do not reccomend.

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six stab . 2025-11-28

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Malika is the best employee ever!.

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Sinan Tosun . 2025-11-23

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I ordered a vegan dish, but it came with cheese. The restaurant is also unreachable by phone or anything. Now I'm without a meal, even though I paid for it. It also took a very long time to arrive.

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Maxime Jacquard . 2025-11-14

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The food was way overpriced for the quality, and the tacos were a huge mess to eat. They weren't even tasty, but drenched in oil.

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marie fasselt . 2025-10-21

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My partner and I had a wonderful experience here! The food was delicious and tasted really authentic. The prices were very reasonable, especially considering the generous portions. My favorite dish was the cochinita pibil quesadillas, they were amazing and recommended by the person behind the counter. My partner ordered the burrito, which was also really good!

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Ale Cuevas . 2025-10-20

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Very bad food, everything cold, even the dog doesn't want it, see you never again.

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Shania Drenthen . 2025-10-20

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The quesadilla is super delicious. The burrito is also delicious.

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Wilmar Mook . 2025-10-16

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The exterior is appealing, and ordering at the terminal is super easy. The lady behind the counter lovingly prepared our vegetarian burrito and mixed tacos. The tacos were okay, and so was the burrito. However, I would have expected more flavor from the tacos, as I've had them at a different location, where they're much more flavorful. It's purely a matter of taste, I guess!

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T. Rhein . 2025-10-14

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The food is really overpriced for what you get. Canned cat food tastes much better. Sadly, not for me anymore.

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Michel Tettero . 2025-10-14

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I got the mixed tacos, the chicken one tasted very bad and i got a quesadilla that was served with this black tortilla which was so hard to cut or eat and it didn’t even look like a quesadilla. Also, it’s very overpriced. I would definitely NOT recommend this place.

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Elena Ioannou . 2025-10-10

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We ordered tacos and nachos. They come with a hefty price tag, and while the meat is well-seasoned and you get plenty of it in my opinion, I find the toppings (which you have to pay for separately) extremely sparse and lack any flavor you'd expect. Something simple but extremely flavorful like pico de gallo or guacamole lacks the flavor they should. The sour cream and guacamole came in an awkward container without a spoon, so you have to try and shake it onto your food; it didn't come out easily. I also think the base price is simply too high to charge extra for such a small amount of toppings. The nachos had become a cheese soup at the bottom, so the cheese sauce was abundant. The proportions aren't very balanced in these two dishes. For each of the three dishes, we only received one napkin and a wet towel. Very little for the kind of food that gets your hands really dirty. Oh well, that happens, I guess. All in all, I don't think it's value for money. Mexican food is supposed to be a flavor-packed experience, and it simply wasn't. We left with regret, and we definitely won't be back unless they adjust their side dish recipes and prices.

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Fay Hermsen . 2025-10-07

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Went for dinner today, super disappointing. What a tasteless, disgusting mess...extremely bad, tastes like it wasn't freshly prepared, came out of a package, and was briefly microwaved. Absolutely disgusting, seasoned with water. Don't spend your money here, nobody will eat this, believe me!

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Latisha Jansen . 2025-10-07

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Our pulled pork and veggie quesadillas were delicious, but perhaps a bit overpriced. The cutlery should probably be left out from now on, though, because the provided knife isn't even enough to cut warm butter, let alone these hearty quesadillas...

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JDJPhotographyNL . 2025-10-05

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We were yelled at by the staff. A blonde woman was so rude to customers! Her social skills were 0.0!!!!

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Teslime Koker . 2025-09-20

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Food was almost inedible. Also quite overpriced. Stay away.

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Trish Tube . 2025-09-18

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Tasteless, soggy, and meager burrito. And very expensive for what you get, not recommended!

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Eline de Bruin . 2025-09-05

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Really terrible business and service! For €30, I got shitty, inedible food, and when I complained, they didn't do anything about it! Totally not worth the money! Worthless business and staff!

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Mani B . 2025-08-30

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It is a sad disappointment, when they first opened their doors they sold the best tacos, exquisite meat with its respective juice, the tortillas were fresher, today I returned and I can conclude that over the years the quality has dropped drastically and let me tell you that it is nothing like what it was, the meat is so dry and the tortilla is hard on the edges... the portion of meat is very small and the burritos contain more rice than protein, what a disappointment.

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Yeraldin Mayungo . 2025-08-26

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It was okay, not great but not bad. Would probably be willing to try again

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Marta Pertak . 2025-08-07

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I didnt know how to operate the ordering machine.. thankfully i was helped by someone from their team and they let me order at the register!! Personally im not a big fan of ordering at screens. I was super happy with the service i receiced! Sadly my smile faded away after receicing my food. The food tasted poor and my wrap was a bit soggy.

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Idont Beam . 2025-07-24

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Just ate at La Catrina. I ordered a chicken burrito and the mixed tacos. The burrito was a pile of lettuce and tasted very dry. The chicken itself was okay, but for 13 euros, definitely not recommended. The tortillas in the mixed tacos were absolutely awful; they tasted like rubber. The meat, on the other hand, was okay. I do have to mention that the La Catrina team was super polite, and it looked like a fun place! One positive note!

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DeBad Gang . 2025-07-23

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Had to wait 20 minutes, others with larger orders who arrived later got it first. I finally asked and received my order. When I got home, the entire order (read: one taco and one burrito) turned out to be wrong. Ridiculously bad.

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Anna T . 2025-07-21

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They left the Shop opened and the ordering Terminals were online but no one was there. It was 9pm and they are closing at 10pm. We paid 50€ for food that we never ate because the order wasn't cooked. They scamed us. Hope they will pay us back our Money

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J S . 2025-07-20

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I recently ate at La Catrina in Westfield Mall, and it was a huge disappointment. The food was bland and sloppily put together. The tacos were completely soaked with an overdose of arugula, completely destroying their texture and flavor. Both the chicken and the beef had little to no flavor—it seemed like no effort had been made to add any seasoning or marinade. What made it even more disappointing was the staff's attitude. Despite tipping, there was zero engagement or friendliness. The staff looked disinterested, unfriendly, and clearly didn't want to make anything of it. The value for money is truly alarming. For what you pay, you expect at least a minimal standard of service and taste. Unfortunately, this was both my first and last visit. Absolutely not recommended.

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Richiano N. . 2025-07-19

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I just waited 20 minutes for my food, which wasn't bad, but then my taco arrived cold and tough. The meat tasted good, but it was so dry, like I don't know what. Not recommended if you don't like dry food, especially if you expect something in return for the money you pay. Really expensive!

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Elke da . 2025-07-19

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The Food is really good. Im half latina and used to the mexican food. The barbacoa is the only burrito I eat, and by adding salsa verde and guacamole makes it Top! Im also not the type to order from a screen as it and wait for the small machine to beep. It completely takes out the human service which does that this restaurant doesnt give any service atall, any other than only making the food. No contact nothing. Which is for me a reason for not tipping as there is no service.

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A Dub . 2025-07-14

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I did not like the taco at all!

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Ugur . 2025-07-13

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The burritos? Godly delicous. The sour cream? Creamiest sour cream I've ever tasted. Been eating here for the past month ish and can't get enough of the taste. I always thought to myself why the burritos don't come in a bowl or something like that and guess what... they now even have a bowl with all the burrito fillings..... a "naked burrito" if you will. Gebius!

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Mehdi Duran . 2025-07-12

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Food is entirely flavourless. Somehow a Mexican food place is lacking in seasoning. Therefore, also really overpriced.

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Justin Hardy . 2025-07-08

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no flavour, too much sauce, not even a little salty, chicken tasted like chicken soup

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q . 2025-07-02

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We ordered a chicken and meat burrito, but unfortunately it was quite disappointing. The only thing that still had some taste was the meat - and that was also dry. The chipotle sauce was missing, the lettuce was not fresh and the cheese was served as one block. We have eaten many burritos, but this one is unfortunately one of the least tasty so far.

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Karolina Vanessa . 2025-07-01

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Meet is very good but makes the tortillas a bit soggy. However, it is very authentic and nice workers.

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Qwazy Milk . 2025-06-28

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What a disappointment! The atmosphere looked nice so we wanted to eat here. We ordered a vegetarian burrito, vegetarian quesadilla and chicken tacos. First of all, the staff was very uninterested and not attentive with the order. A container of guacamole was forgotten so we had to go back for that. This container was very small for the amount that was paid for it. Furthermore, the vegetarian quesadilla contained pork, this is absolutely unacceptable. The other dishes were bone dry with very dry meat without any sauce. None of the ordered dishes matched the picture shown on the order screen. Extra garnish was forgotten. We will not come back here!

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Tess Stout . 2025-06-26

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I had the barbacoa and tinga de pollo, which were really good. I dont really like ordering at a screen and waiting for a little machine to beep, but that is my personal preference. The menu indicated which food is glutenfree (which is most except the burritos)! Doesnt happen often that I have so much choice!

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Amber de Ridder . 2025-06-20

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Yuck. This so called quesadilla tasted weird, was drenched in fat and the wrap was all leathery. They have tacos and burritos on the menu as well, but when we got there all they sold is these disgusting quesadillas. Ambiance is hard to find even though Westfield mall is generally pretty nice looking.

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Richard . 2025-06-06

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It's in the mall so that's nice, but omg their food is horrible! Friday evening during dinner time, all they had were quesadillas. It wasn't even that busy, yet they were SLOW. The taste of the quesadillas was horrible, stale, burned, thin and salty. No extra flavours, overfilled with cheese (I had the chicken version, there were like 3 strings of chicken in total). Plus they gave me the wrong drink.

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Farz . 2025-06-06

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it was not tasty, dry, inedible.

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hoi . 2025-05-11

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Tacos are very very bad. Somebody really needa to check what is a Taco and how it is made

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Erman Celik . 2025-05-04

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Not good at all! the food and service are horrible

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Louis Gautier . 2025-04-21

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Worst. The rice is hard. They take a long time to serve or the food never arrives. Nothing recommendable

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Lodewijk Walter . 2025-04-21

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The worst restaurant. Bad food and worse service.

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Luis Gutierrez . 2025-04-21

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Love the quesadillas here , 10/10 recommend

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Amir Moghaddam . 2025-04-14

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Pricey for the not so tasty quesadillas they sell.

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Dilan Gu . 2025-04-08

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Delicious food and it was ready quickly. The barbacoa is highly recommended!

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Floor Ver . 2025-03-29

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The food was lukewarm, very dry and mediocre in taste. Definitely not worth the price...

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Kamiel Bakker . 2025-03-26

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Picked up tacos with slow cooked beef. I was really looking forward to it because I love it. Unfortunately, when we got home, the beef turned out to be bone dry. With every bite I had to drink something to wash it down or you needed sauce to make it a little less dry. I don't know how this is possible, because the oil/fat or gravy ran out with every bite. Mega salty also the meat. I really don't like to throw anything away, but after 2 bites I threw away my 3 tacos 😥

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Karin G . 2025-03-17

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The tacos are ok, too bad they don't have any lemon/linonka, the nachos are a disaster.

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Woło NSW Ustronie . 2025-03-16

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Today I ordered a Burrito tinga de pollo (chicken) and a nude burrito barbacoa (beef). Bowl of beef was okay, where, a year ago, it was really tasty. The Burrito was all dry hard rice and bland in taste. Chicken was hard to find and the sauce was somewhere I couldn't find it. I think it's a shame that the tent has deteriorated so much. They had really good food when they first started.

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Samer Somi . 2025-02-23

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You don't have to come here for a vegetarian. Bland burrito with no taste. Shame.

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Henri Koppen . 2025-02-23

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Too little for a portion and I also paid too much

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Roy Knoester . 2025-02-16

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Bought for takeaway I'm glad they made taco, instead of do it yourself with ingredients. Naked Burrito with was nice and plenty

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Eric Innemee . 2025-02-14

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It was a scandalous disappointment. I went to this place for tacos for dinner with a friend. I am Mexican myself and I can honestly say that no Mexican influence has come into contact with this food here. I feel embarrassed eating it. The sandwiches were dry and tasted of nothing. The content was also poorly seasoned. The “quesadillas” were unrecognizable, I don't know what I ate. I would advise anyone who enjoys good food not to eat here. And all that for 42 euros... terrible... This was a disgraceful disappointment. I went to eat tacos with a friend for dinner in this place. I am Mexican myself and I can honestly say that no Mexican influence has ever come into contact with this food. I feel ashamed while eating it. The toitillas were dry and tasted like nothing. The content was also poorly seasoned. The “queasadillas.”, were unrecognizable, I don't know what I ate. I advise anyone who likes good food not to eat here. and all that for 42 euros…… terrible…

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Alondra de Graaff . 2025-02-11

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Ate here with my boyfriend, both were really looking forward to it! Unfortunately we were disappointed with dry chicken, beef and pork and there was almost no topping other than dry meat. I ordered the trio tacos and my friend had the burrito, which was better than the tacos because it still had dressing and beans. But this too had a bland taste and contained too much dry meat. It doesn't feel fresh at all to me and I won't recommend it, we are used to a hundred types of herbs and types of peppers, but it even gave us stomach complaints (probably due to the meat). Unfortunately a downer for me…. The appearance is good because we had high expectations.

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Megi ve . 2025-02-05

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Both had severe stomach aches after eating here. Not recommended.

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Niels H . 2025-01-31

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No flavours Quesadilla only had cheese Expected some jalapeños and kidney beans in my burrito but only had rice and a few veggies. Their business model is to make you order extras like cheese and sour cream to make their food taste a bit better (not even sure if that would )

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apoorva arora . 2025-01-23

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There was no cracking or taste to the burrito

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Roy Van De Put . 2025-01-17

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Delicious tacos and burritos! Friendly staff and the food was ready quickly! Our regular place for a bite in the Mall!

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Lars van der Meer . 2025-01-01

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Food on point 1 burrito and soda made me full

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Valentino Bikic . 2024-12-23

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My child's barbacoa (beef) burrito contained a piece of bone that could easily choke you! This was clearly indicated to the staff. The only response was "sorry, we cook a lot". Not really what you call service... La Catrina, not for us anymore!

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Bonus Time . 2024-12-21

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Soortgelijke restaurants in Leidschendam-Voorburg

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3,7

116 meningen

location-iconLaan van Nieuw Oosteinde 296
Mexicaans restaurant
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Food never arrived, I called many times and everytime i was told the food was on its way