Pizzeria & Grillroom Pronto in Prinsenhof

Never order here. Ordered food yesterday, waited for 3 hours, nobody showed up, and the phone is not answered.

Very bad experience at Pronto. Yesterday around 11:00 PM, I ordered two cheeseburgers and two drinks. At first, it stated that my order would be ready within 12 minutes, but suddenly the waiting time changed to 58 minutes. After that, the time kept changing. I decided to go there myself. There, I saw almost no one working on the orders: someone was on their phone, someone behind a laptop, and the rest were standing outside. Even while I was standing there arguing with the employee, my food still hadn't been prepared. When I said that this was not good service, he literally said to me: “Shut your mouth.” That is absolutely not how you should treat customers. In the end, I paid almost €25 to €30 for just two cheeseburgers and two drinks, without delivery. Moreover, the prices didn't seem to match what was listed individually, which made me feel really shortchanged and overburdened. After all that waiting, the burgers were also raw on the inside and the food didn't taste good. It gave me absolutely no safe or pleasant feeling. For me and the people around me, Pronto is definitely not recommended.

Pizza and pasta were great again

Delicious food, food is delivered quickly!

I eat here regularly and it is always very good. The atmosphere is cozy and international, making you feel welcome immediately. The kapsalons and the pastas are truly delicious and always taste fresh. The quality is consistently good, which is why I like coming back here. Definitely recommended!

Food arrived after 80 minutes. Pizza cold. The penne pasta with prawns is raw, has no sauce, and no flavor. The Bolognese pasta has absolutely no flavor, no salt, and the cook clearly doesn't know what he's doing. The garlic bread was burnt and hard as stone. And it tasted like coal. Apart from that, it didn't have a single garlic flavor. This place has absolutely no knowledge or skill, and certainly no love for food. A waste of money.

Waiting a long 4 hours for food and being told that it had already been handed over to someone else twice, while it was stated that I would be called when they were downstairs. Worst service of all time.

DO NOT ORDER HERE. I ordered food during Morocco VS Canada 35 minutes into the match at 19:35; at 23:40 I still have no food. I called 5 times. After 3 hours, I was told that it was just on its way. After 40 minutes, they still haven't delivered. I called them one more time and they say: “We gave to guys in front of your apartment building.”

Bad. Not customer-friendly, just not good

If you order via Uber eats, mostly they will deliver late. Time doesn't matches with the App. Worst co ordination, I have waited almost 45 minutes to discover they missed my order. Very disappointed about their delivery service.

Order much too late and the delivery time kept changing. Also called 3 times without an answer. Poor communication and service.

The service is downright bad; they don't answer the phone, write down orders incorrectly, and speak rudely.

The chicken strips tasted weird and smelled like pork. Strangely enough. Tasteless and inedible. The rest was ok :(

Always super delicious and fast! And attentive delivery drivers, highly recommended!

We got our order after 2 to 3 hours later and 2 calls later. + we got very cold food after that with not even the right ingredients??

Pizza so nice, as is all the dishes, it is clear that the quality of the materials to make their meals because I feel the difference when visiting other places, quickly everything is very clean

Ordered food, accidentally clicked pickup, and immediately called to see if it could be changed, but nothing was possible. No one was helpful. The salami pizza went down the drain.

The food was really delicious, always top service

I was here with my family and everything was 10/10 Thank you again for your effort :) I really recommend this restaurant

The food was nice and hot, but perhaps not cut properly, making it a bit difficult to divide.

What great food and fast service really recommended!!!!

Discussed over the phone (twice!) that an order could still be cancelled. That I could arrange the refund via Thuisbezorgd and, the next day when Thuisbezorgd asked for confirmation, stubbornly insist that they knew nothing about it and dutifully went about making pizza. Also indicated in the app that I had picked it up, even though they know this isn't true. You think you've been helped well, and they're just making a fool of you. Shame.

Honestly, the worst chaps I've ever had. Don't order Ysu, it's truly the worst shit ever. Anyone who orders this more often is crazy. I want my money back.

Ordered food late at night. It took a long time, and when it arrived, everything was dry and tough. I think they're not putting much love into it as the evening progresses. If you don't want to give yourself any love, by all means, order it.

The best restaurant, delicious food. Highly recommended.

The best restaurant in The Hague

They didnt bring my order for hours then they closed the place you guys are deserve the worst

The staff at Pizza Pronto are incredibly friendly. I just had the four-cheese pizza, and compared to Fratelli, it's a bit better! Thin crust, generous toppings, and excellent value.

A terrible experience. Same as last time. Waited two hours for my food, only to receive it lukewarm and overcooked. At least, if the delivery driver didn't drop it. I'll never order from here again; they can't even cook rice.

It takes way too long to get your food (> 2 hours on order) without clear communication from the company, even after calling

Regular customer at Pronto. My favorite place to order food when I've had a long day at work and don't feel like cooking. I know my food arrives quickly, with a smile, and is delicious and fresh. I'm really happy with the service, the food, and the delivery time. If you live near Pronto and order through their website, you'll (almost always) have your food within 30 minutes! Highly recommended, and I think they deserve a higher rating than they currently have 👏

Food takes a long time, had to call before it arrived

Very great restaurant and everything was excellent and the taste taste was very tasty I recommend and the prices are reasonable

Pizza was super tasty! Also delivered quickly. Really recommend this place

With a distance of +/- 10 kilometers and delivery costs of €6.00 ​​this is +/- 18 minutes away from my home. And with a minimum order cost of €32.00 it is not feasible for a single person household and far above my intended budget. In addition, dishes are also offered with Halal, which I absolutely do not want to order and eat because that is against my conviction. In addition, a "Service Fee" is also charged which I think is absolute nonsense.

I was hungry and it's closed when it says it's open :(

We have been waiting for 2.5 hours now. On home delivery it was indicated that it could take 25 to 45 minutes. Called after 1 hour. Then it was indicated that we would be the next order. Called 2 more times. Now, just over 2.5 hours later, I received cold pizza. Hair salon is fine. But delivering so much later with small kids is not okay. If it is too busy it may take longer, but please indicate this on the site or do not accept new orders. This is not an advertisement.

Walked past the building, leftover fries were thrown into the grass outside. When I indicated that this would only attract more seagulls, I received a very aggressive reaction from the man with a cigarette butt in his mouth at the side/kitchen exit with the question "come then, come then"!!! I quietly walked away because this person has a difference with everything and that can also be read in the other reviews. The residents there have a lot of trouble with the seagulls there because the previous owner simply threw everything outside. It's just one dirty mess there.

Sorry, but the food was really bad and I had stomach problems the same evening, which is a shame.

After waiting an hour and a half, I finally got my chicken nuggets… from McDonald's. Extremely disappointing, especially for the price you pay for it. Furthermore, the kebab was bland and it took a very long time for the food to arrive, while the app said something completely different. In short: do not order!!

The garlic bread was slightly burnt, and the chips were a bit salty. The pizza was nice. Our delivery driver was excellent and service was pronto.

i love pizza ready i love pizza ready i love pizza ready i love pizza ready i love pizza ready i love pizza ready i love pizza ready garlic bread MUY BUENO

Be careful with the reviews of this company on home delivery! Ordered pizza with meat and without jalapeno and received pizza without meat and with jalapeno. After telephone contact it turned out that the meat was gone and they did not read the remarks. Then no further service from pronto. In addition, you can get your money back with a lot of effort via home delivery

Unfortunately, the delivery person rang the doorbell when we opened the door and no one knew it had been hung on the downstairs door of the apartment. The hair salon chicken. Made from chicken fillet to prevent falling. We thought chicken doner Pita healthy, almost no toppings. Sandwich is dry. Herb butter sandwich is just bread without herb butter Unfortunately I had to throw 35 euros in the trash

Waited an hour and a half for our food. Called twice in the meantime. 1st time: "The delivery person is about to leave... but not to us. 2nd call: Still no order on its way. Finally we went to pick it up and then our order still had to be prepared... Last time we ordered something here. So done!

Didn't receive anything, he said the delivery person had already delivered it. Almost 2 hours later I get the offer that they will make it again and deliver it. Children have been crying for an hour and there is a good chance that it will be delivered incorrectly again. Just gave them a sandwich. Really great

In Leidschendam the last and good option for the night. The fries are nicely seasoned and definitely recommended.

We've waited 1 hour and 10 minutes for our order !

Food isn’t too expensive and the opening times are perfect

I placed an order for delivery and got a confirmation. Only to find out that the place is closed. They did not pick up when I called them.

Ik kom hier al meer dan 12 jaar. Het eten is altijd erg lekker. Tegenwoordig haal ik hier af, omdat mijn adres buiten het bezorggebied ligt. Dat was in het begin niet zo. De mensen zijn altijd vriendelijk en behulpzaam.

The only place open after 22h! We liked the attendance

Een pizza besteld die na 15 minuten al bezorgd werd. Pizza was lekker en warm!

De pizzabodem met kaas was lekker (dun), maar de zalm uit blik heb ik eraf gegooid. De botjes zaten er namelijk nog in. Ook jammer dat er op de folders en het raam een actie stond (2e pizza 6,50), maar blijkbaar niet meer gold. En de dozen op hun kant op de vieze vloer zetten voor het vouwen zag er niet zo smakelijk uit. Eén doos kwam nog tegen de schoenen van de bezorger.

Lieve mensen. Lekkere pizza. Snel bezorcht. Goeie deal

5 uur de pizza,s besteld. Na 2 uur eindelijk bezorgd Ik vind dat wel een beetje te lang. Pizza waren heerlijk.

De pizza magherita was prima te eten! Echter kwam de bezorger 20min te laat en kregen we een pizza magherita ipv een pizza mozzarella. Erg slordig

De beste vegetarische pizza. Heel erg lekker. Een ster minder omdat de bezorging meestal veel te lang op zich laat wachten.

Ik bel altijd van te voren, omdat ik een pizza wilt die niet standaard op het menu staat. En dat is gelukkig geen probleem. De ene keer haal ik het op, de andere keer bezorgen ze super snel en ik kan pinnen of contant betalen. Gewoon zoals het uitkomt. Altijd heel vriendelijk, ik bestel er zo 1 x per 2 weken en echt altijd een lekkere pizza.

Prima eten, snelle bezorging (eten warm) en niet duur. Bestelling klopt altijd en wordt netjes verpakt.

Lekker eten, prijs-kwaliteit verhouding top, snel bezorgd en bezorgers zijn altijd vriendelijk. Kan geen slecht woord erover zeggen!

Ik heb er erg van genoten. Zeker een aanrader!!!

Koude pizza gevraagt zonder champignons en met knoflook.. Wat denk zonder knoflook en tering veel champions luisteren totaal niet naar je bestelling slecht pizza zaak die er is

De pizza's * marinara en pronto waren te slap en een te hard randje , ondanks dat was de smaak overheerlijk.Waarschijnlijk een drukke avond , ik geef ze het voordeel van de twijfel want bijna altijd is het top.

Heerlijk pizza snel berzogrd 👌❤👌

Hij maakt een erg smakelijke pizza...

Twee turkse pizza’s met kaas afgehaald. Alles qua kruiden en groenten erop gevraagd. Pizza was doordrenkt in sambal en er zat geen knoflooksaus en kaas op. Ik kan gelukkig goed tegen pittig eten dus hij was gelukkig nog te doen. Pizza was sompig en niet krokant. Vriendelijk personeel.

Eten is altijd heerlijk! Goede service ook. Zeker een aanrader.

Tijdje niks meer besteld na teleurstelling enkele maanden geleden. Deze keer helemaal TOP! Heerlijke lamshoarma en kip schotel, lekkere knoflook saus, echt verse salase en lekker gekruide patat. Warme pita's, alles zeer snel bezorgd. Cijfer 10 vandaag!

Sinds ik deze pizzaria ken kom ik niet meer bij de concurrenten. Vooral pizza "pizza Pronto" is een aanrader :) 🍕

Pizza was half verbrand en salade zwom in de dressing was niet normaal hoeveel daar in zat.

Lekker pizza rij hier zeker voor om

Snelle service en een pizza zoals een pizza moet zijn. Bij afhalen de tweede voor halve prijs

Tot op heden bestellen wij regelmatig hier. Je krijgt een verrassend portie voor wat je betaald.. En het wordt zelfs nog thuisbezorgd.

Het eten is altijd super lekker. Maar ik heb al voor de zoveelste keer 1,5 uur op mijn eten moeten wachten. En woon er 5 min vandaan. Echt zo jammer.

Het eten was gemaakt met liefde!