AM V vegan cookies in Wijk 04 Gors

The products are delicious, but unfortunately, I found the service to be very poor. From my own experience, I know that it is important to ensure every customer leaves with a smile. When there is a complaint, it is crucial to show empathy and resolve it and work things out together; failing to offer a solution is not an option. Next time, I will choose a different bakery.

The products are delicious, but unfortunately, I found the service to be very poor. From my own experience, I know that it is important to ensure every customer leaves with a smile. When there is a complaint, it is crucial to show empathy and resolve it and work things out together; failing to offer a solution is not an option. Next time, I will choose a different bakery.

The Berliner doughnuts were very tasty!

The best bread baker in North Holland

On December 24th, I went to this bakery, or rather, I tried to. My children were in the shopping cart because the stroller had to stay home; otherwise, the groceries wouldn't fit in the car. The door said that shopping carts weren't allowed, but since there were only two people inside, I thought I'd quickly grab something. I was immediately told that the stroller had to stay outside. When I explained that I couldn't leave my children outside and that taking them outside wasn't an option (they take everything in the store), I received absolutely no empathy. They literally said, "You're welcome the rest of the year, but not today, this Christmas." Any further explanation I received was ignored. I truly felt unwelcome. What makes this even more galling: a twin stroller would have been even wider, and a simple solution like asking what I needed and quickly getting it wasn't even considered. Rules are rules, but a little humanity—especially around Christmas—is to be expected.