De Smuller Helmond in Wijk 19 Dierdonk

Ordered this evening at 16:56, it was supposed to take 40 minutes. By now they have adjusted the time 3 times. Called 3 times, they aren't picking up. Ordered, paid, and it is confirmed. Entered this via chat, received a reply via email saying it was still within the time limit and that they would be there within 30 minutes. ABSOLUTELY NOT. Now an email via Thuisbezorgd saying they have unfortunately cancelled it!!! Received discount codes though. But that's no use to us now, never ordering from there again. We have 3 small children waiting who need to go to bed soon. It also takes 5 working days for them to refund the money, and now we have to arrange something else very quickly. This isn't bad service. This is no service, ugh.

Just ordered via Thuisbezorgd (16:56). According to them, you are open, our order has been confirmed and paid for. It was supposed to be delivered at 17:40, then another 10 minutes were added, and then another, etc. At 18:00 we called the restaurant, no one is answering, and according to your own site you are apparently closed, or rather, there is nothing about Tuesday or opening hours. Still unable to get in touch and Thuisbezorgd indicates that someone is on the way... but the time is only increasing, another 43 minutes now.... How is this going to be resolved now!?

I ordered via Thuiszorg at 16:20. After waiting for an hour, I started calling... no one answered... after calling 30 times, still no answer... the food was showing "the delivery driver is on the way" all that time. At 18:36, it said the food had been delivered at 17:02... even though I never received it...

It says they are open, and they are closed every time.

Bad food, bad service, and dirty kitchens. They treat people badly. I will not come here either. Unfriendly people.

The milkshake is watery, has no taste, and it is expensive too!

The milkshake is watery and tasteless, it also contains ice, and it is expensive.

Delicious homemade fries and snacks. And for those who complain that the fries are hard, ask for very soft fried fries. Then you will have the most delicious homemade fries.

What I received for €40 was a hamburger (ordered a classic burger), but I got pulled chicken on top, which I didn't order. The Mexicano was limp and soft. The Smash burger tasted terrible, and the fries were hard. Not recommended.

What a terrible experience. I was treated really badly on the phone. The representative was extremely unpleasant, spoke rudely, and had absolutely no respect for me as a customer. I felt like I wasn't taken seriously and was even brushed off. I just wanted to place an order, but instead of help, I was met with an unfriendly and unprofessional attitude. They didn't listen, and I was rushed and snapped at. This is no way to treat customers. Because of this attitude and poor service, I am completely done with it. I will never order here again.

Ordered food but never received it. It says it was delivered, but that is absolutely impossible. I wasn't called or anything either. Bad service.

Nice little place... Ordered half a chicken, nothing wrong with that. Ordered half a chicken a week later... 2 hours later and got lukewarm fries with 3 chicken skewers. When I called about this, I got an answer in a rather demanding tone: "Yes, but you can order somewhere else, and we are of the opinion that we have a very reasonable solution." I was not informed about this on the phone beforehand. And that for 16.99!!!!! Normally I don't leave a review easily, but this is unacceptable. Don't order here.

Couldn't order stewed beef with fries on its own, ridiculously expensive.

Worthless place, I wouldn't recommend it. Everything inside is broken and not working. They don't have fries or stew, only loaded fries and then without the cheese (which is immediately very expensive). Drinks are only cola, dead Red Bull, or water; truly worthless. After a long wait, we were finally served and left quickly! STAY AWAY!!!! Don't go there!!!

Ordered via Thuisbezorgd, the time indicated 30 minutes, but after those 30 minutes I had to wait another 30 minutes. The food was not warm and the fries tasted like they had been sitting there for a while. I had also mentioned that I didn't want mayonnaise on the burger, but unfortunately, it had that too.

Hamburgers and chicken are well prepared, and the atmosphere is nice and quiet, ideal for relaxing with good comfort food.

Great! The milkshakes, ice creams, and other things are delicious, and I've never had a problem here. It's also conveniently close to me.

A regular customer for a "common greasy snack"—it reminds me of my less fortunate days. I appreciate your presence in our neighborhood and wish you many more years!

Ordered from Thuisbezorgd truffle burger and other two burger from 1+1 promotion. Received only 2 burgers from 3. Tried to call number showed on Google, number doesn't exist. Tried to call number from receipt, no one is picking up.

Ordered fries, a frikandel, and a kapsalon. I got a total of 10 mini pieces of meat on my kapsalon for €15... the fries were old, brown, and rock hard. When I called the store, no one answered... I ordered here lately.

What incompetence. I've already been confronted twice by a closed door on a Friday. Ridiculous management.

Three weeks of complaints in a row, I'm done with the Smuller. First week: fries still warm, and the frikadel speciaal is just a regular frikadel when I get home. Second week: fries are good, but the frikadel speciaal is almost cold, and the bear claw doesn't have curry, even though I asked for it. Third week: fries are okay, the frikadel speciaal is almost cold, the bami ball is completely cold on the inside, and instead of a bear claw with curry, I get a meatball with onion, again without sauce. No more Smuller for me; in the space of a year, things have deteriorated dramatically.

Ordered Monday evening at 6:50 PM, and after almost two hours, still nothing. They're not answering the phone either. Never ordering from here again! Update: The order never arrived, and I haven't received a response. I hope I get my money back.

I ordered food on Monday evening at 5:05 PM, and it's now 7:20 PM and nothing has been delivered. When I called, the phone went unanswered. It was all very poor. Unfortunately, I've lost you as a customer. It's quite remarkable that I called a day later to ask what had gone wrong. I spoke to a man who was, to put it mildly, unfriendly. Something had gone wrong with the system and your money had been refunded. Before I could respond, the phone was hung up. Well, Smuller, good luck with your business and customer service.

Horrible, 2.5 hours of reordering and still nothing. No food, no confirmation email, no phone call, nothing! When I called this company, the message said, "Sorry, we can't help you." But we'll call you back. No way. (worth 45 euros) but No more orders from me here.

Ordered for the kids on Wednesday evening at 5:50 PM. After an hour, still nothing. I've been on hold for 10 minutes three times now, but haven't heard anything. Thuisbezorgd didn't offer any other way to answer the phone. The kids were now in bed, and after an hour and 45 minutes, a delivery driver showed up at the door. I told them it wasn't necessary anymore; the kids had already had their sandwiches. He couldn't offer a solution, but I could contact Bram... unfortunately, no one answered. I hope I get my €22 back.

I ordered two different kinds of ribs and a cheeseburger for takeout. The order arrived 40 minutes late, and the ribs were thrown into one box, which mixed the flavors. The food arrived barely warm. I do not recommend it.

First time, never again. What a disgrace. Ordered over €30. So much goes wrong with the ordering process. The staff is terrible, just winging it, incredibly lax. The order was ready, I asked to double-check if everything was correct, and yes, it was! When I got home, two things were wrong: undercooked, lukewarm... I called, and the guy said he'd take care of it right away. An hour later, still nothing. I called again. The owner himself answered the phone, sounding incredibly irritated. He said he'd take care of it. More than two hours later, I received the follow-up delivery; they'd lost the note. Oh well, I opened the bag. I ordered large fries with stew and mayo, but ended up getting small, pathetic fries with a bit of sauce on top, lukewarm again... never again. You should be ashamed of yourself if you sell such quality.

Delicious, cheap and delivered on time, definitely 5 stars!

Absolutely delicious food combined with a nice atmosphere.

Sitting on the terrace, snacking with a few beers, really feels like we're still on holiday!

The first time was fantastic: two burgers (beef and chicken), both fresh and homemade, with soft, flavorful buns. The fries were generous and delicious.

I've been a regular customer for years, and the food is always top-notch. Minor mistakes sometimes happen, but they're always resolved in a friendly and professional manner.

An ideal spot for a quick and tasty meal! The food is always delicious and well-prepared, and the staff is friendly and helpful.

Great place for a quick bite or a cozy evening with the family. Everything is fresh and delicious, and the staff is helpful and friendly.

Great service! The burgers arrived quickly and were deliciously hot.

Fast delivery, everything was tasty and nice and hot.

Great quality, never disappointed.

De Smuller is a top cafeteria with an extensive menu.

Everything here is prepared with care. Fresh, delicious, and well-seasoned. Highly recommended in Helmond!

Ordering food is easy and delivery is always on time.

Plenty of choice on the menu, from classic snacks to surprising specials.

I am a fan of the loaded fries, so much variety in toppings and everything is prepared with care.

Always consistent quality! Whether you order fries, a kapsalon, or a hamburger, it's always delicious.

One of the best places for burgers, fries, and stews in the area! I love going to Dierdonk to eat here. The food is always delicious and high quality, and the service is friendly and reliable. Definitely a place to return to again and again.

Always delicious and fresh. Definitely coming back for more.

Top-notch service and super delicious food! From snacks to specially created menus, everything was delicious and fresh. De Smuller is always a safe choice if you're looking for something tasty in a cozy atmosphere.

We ordered both online and in the restaurant, and everything was perfectly prepared and on time. The quality of the food is always excellent, and the service is friendly and fast. We'd love to come back!

Great place for a quick bite or a cozy evening with family. Everything is fresh and delicious. The staff is helpful and friendly, making you feel immediately welcome. Definitely a must-visit in Helmond!

Sitting on the terrace snacking with a few beers feels like we're still on holiday.

I used Chris's Drain Unblocking Service for the first time, and what a pleasant experience! The technician was on time, friendly, and professional.

the cafeteria with the most beautiful location I have seen so far and the home-made snacks and fries are by far the best in the area.

I ordered the burgervoordeel menu via their own website and I must say it was the best burger I have had so far in delivery.

On the most beautiful terrace in Helmond, enjoy the sun and your own peeled fresh fries.

Ordered via home delivery, the burgers are really good, everything nice and hot and delivered quickly, absolutely great!

Always delicious fries and snacks, and the homemade croquette is highly recommended!

Fantastic! Ordered for a children's party. Ordering by phone was easy, and Bram really helped us decide on the number and types of snacks, as well as the price.

From the start, communication was pleasant and open. Everything was clearly explained, and they were attentive to my needs. The prices were transparent and fair, with no surprises.

From the very first contact, I felt instantly welcome. Communication was clear and personal, and they really took the time to understand my needs.

Our experience with De Smuller has always been good. The fries and snacks are consistently delicious and fresh. Price increases are understandable and still reasonable for what you get.

We're always satisfied with the quality at De Smuller. The fries are fresh and deliciously crispy, and the snacks are delicious. The slight price increase is understandable, given the quality they offer.

I've ordered from here several times, but unfortunately, the quality isn't always consistent. The first time, I had an excellent impression with two burgers (one beef and one chicken), both seemed homemade, and the buns were top-notch.

I've ordered from here a few times now, but the quality varies. The first time was fantastic: two burgers (beef and chicken), both fresh and homemade, with soft, tasty buns. The fries were generous and delicious.

We ended up here through Social Deal and were pleasantly surprised! Beautiful location on the water in Grouw. The service was friendly and fast. Our pizzas were delicious, and the wine paired perfectly.

Delicious food and a great atmosphere. The location is quiet, with ample parking. Both takeout and dining in are highly recommended.

You can tell they pay attention to preparation here. Everything tastes fresh and perfectly cooked. Definitely one of the better snack bars in Helmond.

Always consistent quality. Whether you order fries, a kapsalon, or a hamburger—it's always delicious. The wait time is short, and the order is always correct. Simply excellent!

The fries and snacks are always delicious. Prices have gone up a bit, but that's the case everywhere these days. Minor errors are resolved without a fuss, great service!

Delivered quickly and still nice and warm. I had the smash burger and it tasted great. I'll definitely order again.

Perfect spot for a quick but tasty bite. Everything is delicious, and the staff is always friendly and helpful. It's clean and hygienic. I'd love to come back!

We've been coming here for years, and the food is always good. Occasionally, something goes wrong with an order, but they always resolve it promptly and courteously. We really appreciate that!

Delicious fries, generous portions, and great service. Even if something goes wrong with the order, it's resolved without a hitch.

We've been coming here happily for years. Prices have gone up a bit, but the quality remains high. Minor errors are quickly corrected.

Always deliciously fresh! The homemade fries are crispy and flavorful. It's great that they're so accommodating of allergies.

Always tasty fries and snacks, and the staff is friendly. Mistakes are rare and are always resolved promptly.

Fast service and super delicious snacks. The convenience of ordering via the kiosks makes it even more enjoyable, especially with children.

A 1.5-hour wait and raw fries, watery frikandel special. Never ordering from here again. Very disappointing.

The most delicious fresh fries in Helmond, and delicious snacks. Beautiful interior, you sit there very comfortably.

It's Saturday 6:15 PM. Without indicating, the store is only open for delivery... Standing with several hungry customers asking for food in front of the door. Strange service on a normal Saturday night

Hi I'm the one who got a free ice cream I gave everything five stars

What a balls tent. Do you go there to get food during regular opening hours. Are they only open for delivery. Never again the Smuller

Terrible and way too expensive for food that you are sent out for 3 times! And the staff is really rude

Delicious fries there Good service Highly recommended And the best staff work there

Homemade fries and snacks are delicious. Allergies will be taken into account if you indicate so. Order quickly via columns or on the table.

Very good chip shop!!! Cheeseburger eaten with 4 burgers on 1 bun

In a word, fantastic, ordered food for a children's party. Ordering was easy by telephone and Bram really thought along with us about the number of snacks and which types and also a good price. Half an hour after delivery they even called to ask if everything was OK and if we needed anything extra. Wow 👍🏻 great service.

Delicious food, hamburgers and chicken are also great!

Tasty food and a nice atmosphere

We drove here several times a year because of the delicious homemade fries. Went last week and they now have a different “formula”. Drama with ordering via a large screen which doesn't work at all, so I had to order on the tablet. Goulash croquette sandwich 4.50. Would you like mayo and curry plus 2 euros. Almost 7 euros! We also opted for the new homemade fries. Thick weak stems with skin, not easy to chew. This was the last time!

Had to wait almost 2 hours for our order. When it finally arrived one of the fries was missing and we had received the wrong fries. They were supposed to bring it back, but an hour later we still haven't received anything. First and last time I order something here. Oh yeah, and it wasn't really tasty either

I ordered here a few times, but unfortunately the quality seems to be somewhat inconsistent. The first time I ordered I got an excellent impression, I ordered two burgers, one with beef and one with chicken, and both seemed homemade and the bun was also great quality. The fries were plenty and also really good. The second time I ordered the chicken burger it now seemed to be using some mass produced patty and the beef burger also wasnt as good. The third time I got something in between. The food is still decent but I long for what I received the first time. The delivery time is quite quick.

Ordered and reserved a High Fries at the Smuller via Social Deal. When we got there around a quarter to 6, we were immediately told that they were closing. Indicated that we had made a reservation and had already paid, to which we received the answer that it did not matter, because they were closing now. The person behind the counter (the owner?) was very unfriendly and showed no understanding. I can't judge the food, because I haven't had it, but in a place where you are treated in such a customer-unfriendly way, I don't even want to eat anymore.

Ordered for the 3rd time now and once again the chicken burger was still raw on the inside. The other burger was also undercooked. Fries were very hard and cold. Compensation, we got 2 ice creams

Ordered food via their own website. They are also affiliated with Thuisbezorgd.nl, but they prefer it if they do it via their own website. When we arrived at the time we indicated, our order was not ready. In fact, they weren't even working on it. After that there was no apology and it took another 5 minutes before they started again. The food is fine, but the customer service leaves much to be desired.

High fries, 3 persons: Fries were tasty, there were few mini snacks, 'meager' in terms of quality but plenty of sauces. Ordered drinks, stew and extra snacks via QR code at the table, because that's how the staff had to do it... My food had become cold in the meantime and that is a great shame, poor service in my opinion (sorry, but I'm just being honest ). I didn't eat the meatball special because I thought it was disgusting, and so did my mother (we've never experienced that before.) All three of us thought the stew was far too bland, but not disgusting. Ice cream was very tasty, but I couldn't save it... I'm normally not that critical, the three of us are not, but this was really substandard on several points and therefore not recommended unfortunately. It's a shame and that's why all 3 of us give De Smuller less than 2 stars. Not 7 but 5 mini snacks, one-bite...

Food is fine, but pricey. Since they have an ordering post, I don't go there anymore. Very customer unfriendly if you cannot order personally at the cash register. This is even possible at McDonald's.

Reserved a High Fries via Social Deal for 2 people, when we arrive there the same day, they are only open for takeaway. Our reservation had been accepted, so we thought that was very strange. Still an hour there and back for nothing. Social Deal was nice enough to cancel the reservation and give our money back.

The ordering kiosk is very impersonal and clumsy. Portions seem to be getting smaller and more expensive.

Very good fries, snacks and super home-made croquette, top staff

Fun and tasty concept: the high fries. Friendly staff. Beautiful location at the top of the water