Dunkin' Donuts in Wijk 11 Venlo-Centrum

I ordered just cappuccino, I waited 20-30min my number was 180 and they were calling 164. And eventually the coffee prepared by an automated machine he didn’t even do any effort. Nothing special, my capsules coffee machine at home is far better. Fast and with higher quality.

Don't come I waited 1 hour for half a coffee that they messed up and laughed about it instead of giving me a new one, donuts are small for that big price

Only two people working and the place was packed, with about 100 orders in line. I understand it's not the employees' fault, as there were only two of them (although they were taking it easy). The machine lets you choose products they don't have, so when you get to the counter, they tell you you have to change your order. It took almost an hour to pick up two donuts and two coffees. It's a great place that should be better maintained, which is a shame.

Disaster, waiting time for cold drink( I was 3rd person in line) 20+ minutes. And the taste of that drink didn’t saved the situation.

I love the donuts. I've been to many shops, but nowhere else does so much go wrong as here. At first glance, the store is average. The entrance is on two sides. Unfortunately, the door side with the ramp is often closed. Orders are placed using screens. The machine never gives you a receipt here. You have to memorize the number. Why doesn't that work here!? The screens are supposed to show which items are in stock and which aren't. But you only find out at the counter that the donuts you selected are sold out. This has happened several times. You don't get any advice or recommendations here. You just get a blank stare when you try to find a replacement for the out-of-stock donut. You could help the customer and recommend a similar one. You should train your employees here. I was there again today and was pleased that everything was there. When I opened the box at home, however, I realized I got the wrong donuts. The receipt said the correct ones, but there were different ones in the box. Really disappointing because I was looking forward to the new raspberry cheesecake and instead got an Oreo. I also got the Lotus donut instead of the Dpeculoos Sensation. Instead of the white chocolate pistachio, I got the regular pistachio.

Ordered iced coffee Regular size and got a flat white cup was too in a hurry to start arguing for a refund. While I was waiting 20 MINUTES some weird guy with a slick back kept staring at me and my partner creepily. Good thing I was in a rush otherwise they would have had a different type of customer horrible!!

Once and never again. Overpriced and not even a tablet and everything from a paper cup for that price.

Location is run down. Two employees who do not speak Dutch. They don't know any sweetener for coffee. Coffee is watery, tastes like ditch water. Not Dunkin coffee worthy.

Ordered a coffee and a donut on the spot as a combo via the payment kiosk. It was still early and very quiet in the shop, the donut was fine and the coffee was also fine. For €6.20 it is quite reasonable.

Very dirty inside and we wait over 30min for 3 panini and 1 toast

I don't understand the reason for this chain to exist. The donuts are nothing special, except for the price. That is exceptionally high for what you get. This was the first and last purchase here.

delicious coffee, delicious food, but it would be nice to clean it regularly because it's just dirty, there is a nice big sofa next to the toilet and there was a smell of dog excrement

The donuts are very good, the drinks are not that tempting.

DunkinDonuts drinks and donuts are good as usual, the store is kind of dirty. Cocoa on the couch, the tables dirty, crumbs scattered all over the store. Coffee stains on the floor and indefinable smear on the tables.

Went with my friend, who took her baby with her aka we had a baby stroller with us. Almost all doors had stairs, just one of them had a ramp on the right side but the door only opened up on the left side? Very confusing. We ordered our drinks and we didn’t get any lids for them. Which made it even harder to shop or carry things. Just for context this Dunkin Donut is stuck to the big store 2 Brüder and you can definitely can’t say no to the things they offer. One of the two drinks we got was too strong to drink, so we threw it away and shared mine. Very unfortunate since I paid 10€ for both drinks that weren’t well made (coming from two Dunkin Donuts lovers). Definitely won’t buy there again! I prefer trying out the cafés nearby next time, maybe they will have lids and better tasting coffee.

Delicious food Lots of different things, everything was tasty Friendly staff It was just very cold inside And it could use a little more atmosphere

Stone cold and service that is difficult to communicate with. Food is tasty. No customer toilet!!

Every time I visit this establishment there are always some problems, you have lost a regular customer and will not return. Or they forget to place an order, or what they ordered on the screen ends up not being available. I don't understand why this can't be corrected on screen in time? I'm generally quiet because of cleanliness! the service is terrible. employees do not fulfill their duties, why are they paid?

Ordered 2 bubble teas. Paid. Sorry, we no longer have these. I want my money back. We do not have cash, it must be deposited back into your bank account. Can take up to 3 business days. If you don't have it yet, you have to call a 06 number yourself. Very bad service. Once but never again. And the question is whether I will get my money. And not even interest on my money.

Toilet is closed, only private use for staff,

So the donut was good...but: The cocoa was at most lukewarm and after we complained, the two used cups were poured together (!!!) and made way too hot. The colleague scalded his tongue straight away and the table was full of cocoa afterwards 🤮😆 We left the cocoa standing there in frustration.

Every time that I go half of the drinks are sold out. You pay at the screens but they don’t have it. Big big favor today to do our drinks, should be a bit check this place. Nothing to do with the normal Dunkin’s. Neglected..

Just saying these are the best donuts I've ever eaten

The donuts are fine,but the hygiene was terrible! Big part of the tables were covered with coffee stains and donut crumbles. Toilets were looking like a public toilet for a rave party. Should work on the hygiene!

Dirty toilets, tables... overall expensive. Card payment only ❗️

Donuts are as donuts should be, the cleanliness could be better, the ladies' toilets are a disaster or I had a bad time🤷‍♀️

I had time from 8:45 to 9:00 p.m. to pick up the package from the app TooGoodToGo. At 8:50 p.m. the place was already closed.

7 p.m. empty, only one kind of donuts when there are still 3 hours until closing time xD

I will never order from here again!!!! I order around 9 via Uber Eats, it closes at 10 o'clock I also pay a lot after that it was canceled last minute around 10 and she called quickly, she can't even speak Dutch, I had to say everything in English and she came up with excuses and got my food never received it and not my money either, she says there's nothing I can do about it, we were supposedly closed for a long time, while she canceled my order last minute, she could also cancel right away!!! Bad service, everything bad, had more problems with Dunkin Donuts, terrible and I said you could have called me so I could pick it up if you couldn't supposedly deliver it even though I paid for it, she still says I had called this and that, but she has didn't call then I said give your name I will personally come to Dunkin tomorrow she gives her name then I said or can't you call me tomorrow so she said OK "can I have your number" I said you had my number after all you had They supposedly called me, they answered no, I don't have your number, this service is unbelievable and all!!!! Never again, there goes my almost 40 euros

We had high tea here today with a social deal with 3 friends and 2 kids. We really enjoyed the delicious food. Special thanks for the extremely friendly staff. The boy who helped us today was super helpful and caring, very good service. We would recommend this.

Dunkin' Donuts is known for its delicious donuts and specialty coffees, and this branch lives up to that. The selection of donuts is huge - from classics like Boston Cream to seasonal specialties, there is something for every taste. The coffees and other drinks, such as iced coffee or frappés, are also delicious and freshly prepared. What is particularly commendable is that there are always new varieties that add variety to the range. **Service:** The service is generally friendly and attentive, but sometimes the staff seems a little overwhelmed, especially at peak times. When it gets busy, waiting times at the checkout or for drinks to be prepared may be slightly longer. Despite these small delays, the employees make an effort and as a customer you still feel well looked after. **Cleanliness and ambience:** The ambience in the store is pleasant and invites you to linger. There are plenty of seating options, both for a quick coffee in between and for longer stays. A small negative point, however, is the cleanliness of the sanitary facilities. The toilets could be cleaned more often to maintain the standard you would expect in a café of this chain. **Conclusion:** Dunkin' Donuts offers delicious donuts and drinks in a pleasant atmosphere, although the service can sometimes seem a bit overwhelming. With an improvement in the cleanliness of the toilets and perhaps a more efficient organization during peak times, the visit would be even more pleasant. Nevertheless, it is a popular place to treat yourself to a sweet break.

I will never order here again. You order a Large iced macchiatto with extra flavor, you ultimately get a small black coffee. On the back of the receipt there is a text that says: sorry, the taste is no longer available. Instead of calling politely and asking if I might like a different flavor, they don't do it and they don't give a refund either.

I wouldn't use anything iced. The entire cup is filled to the top with ice cubes. At €6 for a small drink, that's a disgrace! Pulled on the straw twice and there was nothing left in the cup!

The donuts are melted and not cooled, the staff is sluggish and the shop is unfortunately completely filthy, making you feel disgusted... What a shame. We were wondering why the store was so empty. Unfortunately, we weren't happy with the drinks either given the high price. We will no longer visit this branch...

Great coffee, though the donuts are a bit on the expensive side, which why I didnt tried one.

Preferably no star at all!!! The machine debits money, but doesn't give out a receipt! Service is extremely unfriendly and unhelpful! Conclusion: Paid €6 and left without a donut. NEVER AGAIN!!!

We had high tea. Through social deal. There were some nice things there. But it was presented to us like this, no explanation or nothing. Toilets are too dirty. Very unfortunate about such a thing.

Had a high tea. But never again. No explanation at all. Was put on the table, no spontaneity. The outside of the place was filthy, not to mention the toilets. Almost threw up my high tea.... The products were otherwise good.

I have visited many dunkin donuts and this one is definitely one of the best. The coffee and donuts were fresh and delicious, the price was reasonable for the brand. What I liked most was the pretty furnished environment with outdoor seating and very friendly service. They also have enough self-service machines and there weren't many people there.

The lady behind the bar is apparently new and doesn't know what to do. Works very slowly, and has to constantly check a note. No idea where her colleague is who should show her the way. By the way, a very friendly girl, isn't it? But the service is very bad

The food was good as usual. The crack matcha tea with ice cubes and coconut milk was particularly good in the warm temperatures. The service was great and the staff were very helpful and friendly. The atmosphere was also so great, we took some great photos there. All in all very comfortable. If you liked my review, please leave me a like.

The café au lait was good, I found the furnishings with the different seating groups very nice... but an absolute no-go were the two (ladies') toilets, so smeared that you just have to back out and (green smiley puking),... When I pointed this out to an employee, all I got was a shrug of the shoulders...

Spacious Dunkin Donuts with plenty of space to sit. You can easily order and pay yourself using the self-ordering machines. Different languages ​​can also be selected here. The selection of donuts is great and also drinks. The donuts taste very tasty and fresh. The price is a bit higher quality.

Extremely long waiting time. Incompetent staff. Waited 20 minutes for a coffee. And the store wasn't exactly full.

Nicely decorated, convenient to order yourself at a post, delicious coffee and donuts. Nice seats.

The donuts were good, the coffee was good, the toilets were clean. We were there before noon.

Hygiene very poor. Dirty terrace. Toilet covered in blood and toilet paper on the floor. Ordered high tea via social deal. Very good, unfortunately the same donuts that came with it. Staff very friendly.

So basically the barista made me a latte not a moka what I ordered, (tasted later the mistake) and I noticed how actually much yall are overpricing your coffee for the same type of quality u would get from an automatic coffee machine. Pathetic. But the donuts are decent.

Terrible saleswoman! Unashamed without limits. When I asked if there was alcohol in anything, she barked at me and referred me to the Internet. Why would I think of asking such stupid questions! Never again !!!

TOP, what a great service. I had a problem returning something and I was helped with more than love.

Very Dirty inside 🤢🤢🤢 Very expensive…

The place is clean. The food is horrible. Panini caprese is not like whats described, (normal cheese and sundried tomatos versus fresh tomatoes with mozzarella) the hot chicken should be called bland onions. The frappe’s aren’t great either… we were the only ones who ordered, and it took an astonishing 19 minutes, and they waiter forgot some items. Never again!

dunkin Venlo very bad and slow Had to wait fifteen minutes for 2x a sandwich (caprese) and a frap. There was no one else in the shop.. toasted sandwich is tasteless and instead of tomato it has sun-dried on it which I really don't like.. first and last time we go here.. very expensive for what you get €24 for a little melted cheese . juicy fresh tomatoes they say 🙈.. you are also in the noise of the blower here..

Super friendly and helpful service just great ☺️

Unfortunately, the staff was completely overwhelmed and there was an extremely long waiting time despite the self-service order. You didn't know where to sit because of the dirt. The donuts were handled and wrapped without gloves. You can definitely work on cleanliness and hygiene here!

High tea done. A lot of food for the price. Helped quickly. Friendly staff who regularly asked if everything was still satisfactory. We automatically asked if we would prefer to have the door we were sitting in front of closed because of the cold.

Could be better, something needs to be done in terms of cleanliness

Very good selection of pastries, and the price is reasonable. Very tasty there.

There are many vending machines inside where you can order, the donuts are nice, the coffee is not bad, but there is a lot of ice, the place is nice inside, the toilets are clean.

Booked with social deal. Friendly welcome at an already reserved table

Unfortunately not so great. Tables were dirty and especially the toilet

I do not recommend this location. When I asked the person at the counter for a donut in the display, they told me to use the touch screen if I wanted to order something, even though the place was completely empty and the person serving me could have easily offered me proper customer service face to face with minimal effort. The fact that this place was super empty on a day where everywhere else was packed busy is very telling. Horrible customer service, I will not be coming back anytime soon.

Says open at 8 but nobody there

Local located in the center of the city of Venlo, less than a year since it was inaugurated. Inside the place is large and very beautiful. The attention is very good, there is always someone who speaks Spanish. From time to time the donuts vary, for Halloween, Easter or Christmas they have special donuts.

We were there for the first time today. From the outside the store looks quite impressive. We ordered a latte, a cocoa, a bubble tea and two lion donuts. It took a long time, but there was hardly anything going on. We then sat down at a beautifully set table and thought nothing of it and my friend started giving our baby a bottle. After a short while, an employee came and unnecessarily rudely and loudly told us that we weren't allowed to sit there. You could have said it more kindly, especially when you see a baby being fed. Generally very unfriendly employees. The "Bubble Tea" had neither bubbles nor tea. It was more like cold brew with chunks. The hot cocoa initially only tasted like milk until we realized they forgot to stir. The powder was either slightly on top or, like most of the powder, on the bottom as a set. The Lions donuts tasted like Lion's cereal on a donut, only so bland and weird, like it had been over for a month. All in all, very disappointing. The latte was ok.

Tasty, but unfortunately the staff takes far too long

As long as you only buy a Donut it's okay, especially the luxury donuts. We had several paninis ourselves and they were very economical for the price you paid for them. Afterwards we were all still hungry for lunch. A pity. Didn't try the drinks but thought the prices were a bit high too. You can also only order from a column, which is fine, but a little extra customer contact is sometimes nice.

Choosed dine in packed for me like for out. Machine didn't print check for me but showed on screen ordered successfully. I was standing in front of cassa around 20 minutes just watching what they do, they even didn't ask if I need something.. Managers always busy and can't consult you about menu it's impossible to talk to them at all, but other day there were 3 managers just bored without orders I asked em what I can order without caffeine, they just looked at each other and recommended to check in self service machine, that's nice but what are you doing here, and why you work here if you cant consult about menu? They even didn't try. Tables are dirty, toilets are dirty furthermore you have to pay for toilet 50 cents. You can come here to toilet because they anyway always busy so you even don't need to pay and you can use wifi here which cover from another restaurant 🤪 One donut is 3.45, that's a rubbery!!!

Hello?? We are the only people in the store, our donut wrappers are on the counter and both girls disappear? where? doesn't work at all!

We had to wait a long time for two lukewarm chocolates. Everyone who came later was served beforehand

It’s a really nice place to hangout, and the staff is really nice and helpful^^

Love this dunkin very friendly workers shout out to donutboy

Very long waiting time, during which other customers came and complained about the wrong delivery! No toilet paper, no soap, very unfriendly! Overwhelmed ! Despite having clicked on consumption in the café, cardboard boxes and paper cups!!!! Never again

Unfortunately everything is dirty, tables outside are not cleaned, everything is full of bird droppings, dust, garbage. It's a shame about such a nice restaurant. Toilet without toilet paper

Everything is OK, order is fine - always good for a little break in between

Overpriced. 4 Young unproffesional girls making fun with eachother, too busy with themselves to serve food in a fast and proffesional way.

Dunkin' was also better, they all look good but taste like any supermarket

Worst dunkin donut ever seen. If you are open until 10 p.m. you must also be open. Please arrive at 9:30 PM. Just closed. There was even someone who had placed an order. Staff very customer unfriendly. If you come after 9 p.m. you can choose from 2 donuts, the rest is gone. Hopeless establishment. Never again!

We had to wait 35 minutes for our order, while the guests who ordered after us had long since received theirs. Only after we asked for the second time did it come. But the drinks were wrong. The employees are generally very unfriendly

Opening hours on Google are incorrect. I was just standing in front of a closed door with a girlfriend who was having her period, you can imagine what that's like.

Too much trouble ordering. System is wrong.

The tables weren't clean and we had to order via the terminal, what we paid for wasn't there, not even the bread. The staff, I only saw one lady who probably did everything herself and was very unfriendly. There was no refund, the food we got was significantly cheaper than what we ordered. No thanks, not a second time.

You have to pay with a bank card Or else they don't accept cash 😩

Very tasty but very unfriendly staff. The slim lady with long black hair. Slams the plate on the counter and acts like she doesn't feel like working.

Ordered two donuts and macarons today with my children. Made my order, chose the 'eat here' option and got the donuts and macarons packed? I politely indicate that I have chosen the eat option here. Is she going to help two other people? After having to wait 5 minutes, the lady (straight black hair with glasses) continues with my order and unceremoniously pushes my packaged order towards me. And when I asked if it could be served on a plate, she got angry and snapped, 'Madam, can you take it with you, otherwise I will have to unpack it'. Sorry, but that was your own problem, that's what we call READING COMPREHENSION. Of course I didn't accept that and the donuts were served on a plate with a loud bang and noise and were (almost) thrown at me 🤣 what a sad horn. Read better next time. I'm not coming back. *macarons were not tasty by the way*

The atmosphere is great, you expect a lot. Unfortunately, a lot of things were already sold out on the second visit (5 p.m.), which is a shame. There are very few employees on site and most of them can't even be seen.

Always waiting for long time here. Order never complete, always something is missing. Personel is chatting and hanging around while you wait for your order for 20minutes. Also you cant sit nowhere because all the tables are dirty. While personel is doing nothing. Donuts are good because it's dunkin donuts, but... I feel dissapointed. I was waiting for this place to open since forever because I love dunkin but always when I come here I get annoyed. Please menager do something about it!

A place we certainly don't want to visit again. Ordering only takes place via the silly terminal (which is annoying at McDo.). No special requests possible, coffee variations are minimal in terms of taste, the people only speak English - but that doesn't matter. Impersonal handling. I don't have to have everything!

Donut was delicious and the coffee perfect.

We bought two types of donuts.The coffee had a burnt taste.donuts were dry.We couldn't even finish. this is sad

We went to pick up my order (June 14, 12 noon). Because this was intended for 2 people, I asked for an extra paper bag so that we could each take a bag of donuts. According to the lady (approx. 20 years old?), that didn't work. I explained that we do not live at the same address and therefore need 2 bags. That wasn't her problem, she couldn't help with that. Let's hope this was an isolated incident. So much about the service at Dunkin Donuts.

Nice people and tasty donuts. Lethal combo!

Great atmosphere, lovely staff and central location

Perfect Dunkin' Donut place with very friendly staff

We ordered a high tea via Social Deal. It was very tasty, and when I indicated on the spot that I was vegan (we forgot to indicate this when ordering), 2 extra vegan donuts were brought! It was super tasty

Super overwhelmed and unfriendly staff. I waited 45 minutes for two cold drinks and only after asking twice was my order started. None of the four girls really had an overview and instead preferred to focus on other things, such as checking their own messages. Instead of apologizing for the long wait, you were insulted and laughed at.

Easy to order, not everything went well but it was resolved immediately, friendly employees, delicious coffee and of course delicious donuts

Purchased a high tea via social deal. Not worth the money.

I’ve ordered only two coffees and two donuts, they were making for one hour!!! It was a large line so I’m not the only one. Service was just awful!

Great location Great store local Great products Actually 4 stars for that But now : Order via terminal payment card, but no receipt.😳 This is how the chaos begins, unfortunately there are too few staff because they are then completely overwhelmed. Orders are mixed up and put together incorrectly. It was worth it for us. My espresso is ready and the cool drinks are not ready. Waited forever too. In the end I just felt sorry for the staff.