Hayai Sushi Haarlem in Transvaalwijk

My order was delivered after closing time; the order was incomplete. I called immediately, but got no answer. I called the next day, and the person told me to just send an email. Now, three emails later, still no response. Do not order here!

Dramatic…. I ordered sushi here this week at 9:30 PM. The order was delivered at 10:40 PM, fine. Now, they brought 2 rolls of sushi short, at €17.50. I tried to call but they didn't answer because they are only open until 10:00 PM. So after 10:00 PM, you're out of luck at this company if your order isn't right. I emailed immediately and called the next day. You get the answer that you have to email. I am still waiting for an email. Scandalous treatment of customers. You have lost me as a customer after such a strange action.

The food was really top-notch! And the service even better.

The sushi was inedible. 2 people got stomach aches from it, and 1 of them threw up. You don't call this food.

Very good service. Something went wrong with the order—a free item didn't arrive—but they brought it right away. The fish was tasty, the rice was still warm, so it all felt fresh. 😊

The worst sushi I have ever eaten. Waited 2 hours and 15 minutes for truly disgusting, filthy sushi, cold, soggy spring rolls, and a delivery person who took 40 minutes to get to us on a scooter. Never order from here; there are definitely much better sushi places.

Quality really below par! Uneven and sloppily cut pieces, the rice in some options was super wet and sticky as if it had been sitting in shallow water, and the topping was very meager. 1cm x 1cm fish cubes, I've never seen anything like this.

Delivered quickly and a nice delivery person, food tasted very good, highly recommended too It tastes fantastic in the warm weather!

Ordered 2.5 hours ago, still haven't received anything at all.

Edit: Jeez, what bad reviews. Are they from the competition or something? Makes no sense. Great sushi. It was delivered on time, was a generous amount for the price (usually with sushi you're scraping by, or you go completely bankrupt) and was very tasty. We'll keep this one!

Don't order here! After waiting for over 1.5 hours, when it had already said for well over half an hour that they were on their way, we called. It turned out the order hadn't even been made yet. As compensation, they said they would add ice – but upon delivery, this was NOT included. Also, soy sauce and ginger were missing. When we called back, they promised to bring the ice after all, but they never came. The sushi itself was okay – the least tasty I've had in ages, but it wasn't inedible. Too sweet, though. But hey, at least we didn't get food poisoning, that's saying something after this debacle ;)

Rarely have I experienced such poor service. After being over an hour late, a promise was made for compensation, but they even failed to deliver on that and ended up arriving half an hour late anyway. We will never order from here again. The food was okay, but not worth the long wait.

Ordered at 21:15 At 22:25 still no delivery despite it being very close by. Next, you call the store and are only told that the delivery person is on the way, but no indication of how much longer that will take. In the end, I waited for more than an hour and a half. Then you also come across a printed note (which looks like handwritten with a pen) in the bag that says: 'would you like to leave 5 stars on thuisbezorgd.nl then I will receive a bonus. Thank you in advance!' To me, this seems like a pathetic attempt by the owner of this company to get better reviews, which they absolutely do not deserve. Deeply disappointed and shameful, this situation :(

The worst sushi I've ever had My partner and I had something to celebrate, so we decided to order the 'Surprise Box' from this restaurant. First of all, it took almost 2 hours for them to show up with my order (we live a 15 minute bike ride away); ironic for a place that calls itself Fast Sushi. We were hungry but relieved, until we unwrapped the order. The picture is how we received it: completely messed up and piled up on the side. Everything was mixed and touching each other, which was a problem for us since my partner does not eat shellfish. Upon closer inspection, however, it turns out that this box, consisting of 64 rolls, contained 95% shrimp and crab rolls, with a couple of cucumber and avocado maki here and there and three pieces of tofu. In short, my partner could hardly eat anything, especially now that everything was touching each other. I didn't expect a random box to be filled with fish, but there was not a single piece of salmon or tuna to be found. It's pretty clear that they just chucked their cheapest rolls or those they had left over into a €50 'surprise' box. Well, I was definitely surprised by this. The most aggravating part of it all was the handwritten note included by someone from the restaurant asking me to rate them 5 stars so that they could get their bonus. How someone could deliver something this way and have the gall to ask for a maximum score review is utterly shameless to me. I called the restaurant afterwards and they were willing to redo the order, but since it was already 9 PM I opted for them to contact Thuisbezorgd, where I placed the order, which would in turn contact me. It's been 24 hours and I have yet to hear anything from anyone, so I'm posting this review.

1 star is actually too much. We ordered at 5 o'clock and indicated that we wanted it at 7. Called at 7:20 for an update. At that time, they were still waiting for a delivery person, but the order was already ready. The reason given was: well, it's mega busy and there aren't enough delivery staff. Called again at 8:10. Then they had to wait for one order and after that they would be on their way. (We live 20 minutes away) so we cancelled. Also, due to the heat, it didn't seem like a good idea to accept the sushi. How long has this been sitting outside the fridge? After a lot of hassle, also with Thuisbezorgd, he indicated that the order had been delivered instead of cancelled. This was from the restaurant. A scam? I strongly advise against it.

The sushi is tasty. Once it finally arrives, that is..... I’ve already had to wait 1.5 hours twice. And now I ordered at 21:30 and it still hasn't arrived. It is now 22:44. They are unreachable. This was the last time....

Shity sushi. The amount of salmon looks like a joke. The hot sushi was placed from the fryer directly into the plastic container, so by the time it arrives sushi was around melted plastic 🤦‍♂️

Ordered a tempura ebi roll; the avocado was brown and didn't taste good. Also ordered a crispy mayo roll, but it arrived without mayo. It was very dry.

Ordered €100 worth of food. In the end, received €60 worth of food. They couldn't make any more because the kitchen was closed. They wanted to make up for it with a discount voucher and no money back. If you are reading this, just don't order here. I don't write reviews often, but man oh man, what a pathetic place this is. Waited 2.5 hours for the food. Then half of it doesn't arrive. On top of that, it's inedible. Furthermore, the amount cannot be refunded. I had already ordered, then I saw the reviews. Subsequently, it matches my experience exactly. Bad food, only half of the order arrives. And no refund possible. I didn't even receive the food I was supposed to get.

Worst sushi ever. We ordered over 100 euros for our family, but it was a huge disappointment. The gyoza were stuck together in a French fry bag. The sashimi were lumps of fish and didn't taste fresh. The rice was dry and hard. The crispy rolls looked like they had been deep-fried... I will never order here again.

Waited almost 2 hours for my order and it tastes like nothing. There's barely any fish in it, nothing but rice.

3 days of stomach pain after eating

Expensive, and it took 2 hours before we got our food. Tasteless, not fresh. And it didn't look good.

What a terrible experience! The food was cold an hour late.

I placed an order through Uber Eats. Unfortunately, it turns out they put tomago in the eel maki. It's a scam, I won't order from there again.

They're being a little too calm with that salmon

Delicious sushi and very friendly service! The flamed salmon and tuna are truly amazing!

I waited three hours for inedible sushi. Every time I called the restaurant, I was met with a single, disinterested guy who simply said, "It's coming." It was cold and soggy. Don't order from here.

I ordered uramaki. I was pretty disappointed to discover that their strategy is to use rice not only as a wrapper but also as a filler instead of using fish. I guess it's pretty effective to boost your margins to sell rice filled with rice, but customers won't be so happy. It's honestly embarrassing.

Extremely rude. I placed an order on uber eats, they didn’t have the item and contacted me to ask me to contact Uber eats and cancel my order. First of all, there’s no even such option on the app. Second of all, I am not the one who is cancelling. So they talked to me with phrases like “why are you making a problem?” And they hung up. I should have looked at the reviews before ordering.

Taking way too long, they're probably still catching the fish.

I placed an order for €148 and half of it was missing. After minutes of rude discussion on the phone, they decided to bring us the missing food. On the second delivery, the driver just left the food at the door instead of handing it over personally. The food tasted okay, but the service was a disaster. I wouldn't recommend them; go to Mr. Sushi instead.

I didn't receive part of my order. When I called, they didn't answer. The quality of the sushi was terrible!!! A waste of money!

I'll never order from here again. I waited an hour for three rolls. Then the order came with just one sachet of soy sauce. And you really need that to get rid of this dry and tasteless sushi. It would take ages to get the soy sauce delivered, so I'll get a free can next time, but I don't need that anymore because I won't be ordering from here.

Ridiculously expensive and your order JUST DOESN'T COME! It's not the first time! If you call them to say you've been waiting 2 hours for your food, you get a lot of abuse or they just don't answer the phone at all. You're left hungry, you've already paid, you wait 2 hours so you can't order anywhere else, and you have to have the budget to pay twice because now you have to wait for your money to be refunded. Truly too ridiculous for words!!! Just DON'T deliver food while you accept the order and they say it will be there in 60 minutes and it just doesn't come! EDIT: At 11:00 PM, a delivery driver finally showed up. A polite delivery driver, mind you, but that's the only positive thing. I told him I wasn't going to pay for that sushi and then he said he can't just give away free things. I don't know what waiting 2 hours and being unreachable by phone for 1 hour (read: not giving a damn and not answering) is 'just like that'. I worked in the hospitality industry for 15 years, and that should come naturally by now. What kind of ‘service’ is this??? To top it all off, the sushi was inedible. Avocado sake roll WITHOUT AVOCADO! Dragon roll with old brown avocado on top, the masago was stale, the tempura shrimp were cold and completely soft, the rice had way too much rice vinegar on it, and the wasabi was really bad too. And then they expect me to pay for this? I ate one piece of both rolls, but neither was edible. They can come pick up that container tomorrow and give me my money back!! I waited so long for a huge disappointment, as if it wasn't all bad enough already!

I ordered food on Thuisbezorgd at 9:22 PM, and the restaurant closes at 10:00 PM. It's now 10:51 PM, and no one answers the phone at Hayai Sushi. Worst sushi place ever. Worst part is, I only ordered two rolls.

We had to wait over 3 hours for our food. We called twice and were told that things had gotten a bit out of hand and that the delivery driver left half an hour ago. Judging by the other reviews (unfortunately read afterwards), this happens much more often. This is really not normal. Why isn't the customer informed about these ridiculous waiting times? Or why isn't the customer receiving compensation? The response is a weak, standard excuse that this is not the service you strive for. Then do something about it!!!

Such a bad experience for me i can’t really chew the tuna and it’s not fresh at all they can’t give us refund for this no consideration and my stomach starting to get hurt.

Not much salmon for that money and it came in as if it had been shot with... won't order from here again!

So disappointed with my ordered, I ordered 2 poke grilled salmon and 1 poke grilled tuna and I received 2 grill Crushed salmon and 1 fried salmon…!!!!!! Call to the shop and the stuff told me that it is…!!!! This is the way theirs make it, he hang up the call before i finish talking…!!! So rude…!!!!!

Absurd! Waited for two hours. The sushi wasn't even good. They were hard to reach, and no one answered. Don't order!

Got sushi for the first time, but definitely not the last! Very friendly service! The price was really great, especially with the free sushi rolls. See you next time!

Very mediocre sushi, they should stop making it

Arrived half an hour late and the shrimp were cold. And they even asked for a 5-star review... too bad, but that's a shame...

Delivery time: two hours. If I'd wanted to go on a diet, I wouldn't have ordered anything. Or did it take so long because the fish first had to be taken out of the sea, packed in a can, and then unpacked again? Everything tastes the same. A peanut butter sandwich has even more flavor than this. So much mayonnaise it's practically diabetic. They can't even get the wasabi right. Can't they count to three? Then again, maybe that's a good thing, otherwise the delivery time would probably have been three hours. The fried sushi tastes like a lumpy block of rice wrapped in hard, flavorless dough. Do yourself a favor: watch a YouTube video, learn how to make sushi yourself, go to the supermarket and the fishmonger, get everything, and make it yourself. You'll probably get there faster, and it'll taste fresher and better.

I ordered through Thuisbezorgd and the delivery driver was super friendly and kind. The food was also great!

By far the worst sushi ever!!!! It's even worse than a simple all-you-can-eat. First of all, it's already quite expensive, and then it's made so badly that it's sticky with barely any flavor and burnt chicken in it, I can't even swallow it... Secondly, I get a different sushi than what I ordered. With a note in my bag asking if I could give 5 stars... you get 1... 0 would actually be the best... Calling wasn't possible either because they were already closed. Such a shame, it cost me a fortune.

I picked up some sushi, the guys who were there were super nice, they had a nice chat, the food was delicious, keep it up guys, my compliments

Guys I expected better!! Unfortunately the sushi did not taste fresh and not tasty!? The crispy rolls weren't even crispy!! It's a shame that Hayai sushi in the Cronjé has been in decline lately...

I think it is downright bad sushi, soggy / sticky, little taste and not well filled, definitely the last time

1 piece of chicken in the crunchy chicken roll, 95% rice

Is worried, so I can't say much about the atmosphere

Your order could be canceled because the restaurant thinks something you want to eat. 👌 I just dutifully ordered the minimum order amount of over 25 euros, but they don't like what I ordered, so it's not worth driving to my home. That's why the order was canceled: "We won't drive for that." So you order for almost 30 euros, but they don't like the content, so no delivery. Canceled then... you don't get any confirmation, so now the question is, will I get my money back? Truly rude. I've never experienced a restaurant judging what you want to eat if you order more than the minimum amount. Never again, yes, not even for sushi. (Not even for 20 cans of cola or a few tubs of ice cream 🙄)

I normally read reviews before going places but I live nearby and wanted poke, so I saw it walking by. I’ve now been 5+ times and always have a good experience. I’m pretty picky and I find it to be fresh enough. The staff is also really nice. I like that you get a free sushi roll for every € 15 spent.

If I could give fewer stars, I would. Absolutely terrible company! Delivered way too late, and then nothing was delivered correctly. Not my order at all. It was also delivered too late for me to order any other sushi. NEVER GET IT HERE.

The sushi was pretty good. Only the delivery took 3.5 hours on a Monday night. The forecast for delivery was less than an hour...

Ordered sushi on a Monday evening at 17:30, called at 18:30 to ask where the order was. The employee indicated that the delivery person had just left with the order. Called again at 19:00 and 20:00 and I got the excuse 'the delivery person made a mistake and left with an empty delivery bike' when asked how Hayai deals with this kind of mistakes in terms of compensation: I'll send it now anyway. What a miserable service, unfriendly and no compensation. Eventually I was able to cancel via UBER customer service. Never order here again, and I will also share this experience with friends and acquaintances

Culinary low point of the year I have rarely been served such a tasteless mockery of a meal. The tuna in the sushi was so bland I wondered if he had ever even seen the saltwater. And the chicken in the poke bowl? Drier than my Monday morning humor. Even cardboard has more juiciness. If this is the work of a 'chef', I recommend a career change. Maybe something without knives. Or without people. A waste of my money and my appetite.

We had food delivered. Very fast service and delicious food. Good price and quality ratio!

The quality is extremely disappointing and the service is completely below par.

“soft shell crab roll” of them are just cheap surimi fried and cost 16€ in app… not worth money and the taste is just so so

We ordered delivery at home and were quite disappointed. The edamame were not fresh at all, and the overall quality was poor. This isn’t really sushi, they used too much rice vinegar, and the rolls were poorly made. I regret not checking the reviews before ordering. Definitely wouldn’t recommend.

Don't know what the food was like... it was never delivered... waited 2.5 hours with 6 guests for my birthday. Phone is 'busy' and business (Haarlem) will close in 10 minutes. I just started cooking myself. Quite an expensive joke, sushi for 6 people. Just don't...

Friday, February 14, 2025, ordered sushi for six people from this company because we had a birthday. Ordered at 7:30 PM, but called at 8:30 PM because it wasn't there yet, I can understand that it was busy, the employee promised me that it would be there at 9:00 PM, but they came no. She dared to come to the door at 10:40 PM with the sushi, we were about to go to bed. 3 hours later. downright scandalous, because after 9 p.m. they were no longer reachable by phone, nor did they call. Now I have to fight with Uber Eats to get my money back. Since we did not accept the order because we could not estimate how long it would have been in transit. I will never, ever again order anything from here.

Even 1 star too many. Ordered at 6:00 PM. And 20:39 still not. Called 3 times and each time said it was on its way. I think they probably came from Spain or something. Fortunately, home delivery itself was service-oriented and canceled our order and refunded our money. Never again for us anyway.

Had to wait 3 hours and 20 minutes for the order to be delivered. After 1 hour I called where it was and was told that the sushi was being prepared and then going out. Called after 2 hours, and you guessed it! The order was STILL made. When I wanted to call after 3 hours, they had taken the phone off the hook and were no longer reachable by phone. After 3 hours and 20 minutes the order arrived, there was more yakitori sauce in the plastic bag than on the skewer and they had forgotten a sushi roll. Never again.

Been waiting for my food for 2 hours now and calling the number doesn't work either

Honestly what in the world??? Order never arrived after 2 hours of waiting, the phone is not being picked up, it’s already closed and I never received food. I understand it is a holiday so there can be a lot of orders but you can literally limit the orders by not accepting anymore for that day if you can’t fulfill them. Disgusting!

Never arrived, what kind of tent is this?

I ordered through Uber Eats. Afterward, I read the comments here and was flabbergasted that there were no good comments about the place, so I waited for my food full of doubts. But, to my surprise, the delivery was on time and the food was very good.

The reviews don't lie! Unfortunately I read the reviews after ordering. Delivery takes far too long, the food is tasteless and tastes very old. Not even worth 1 star.

very satisfied, Many times I have heard of Hayai Sushi and thought I would give it a try, which turned out to be a great decision! The sushi is great, the costs are low and the delivery drivers are very friendly! Even in unpleasant weather they quickly come to Zandvoort! highly recommended!

order never arrived and the phone was never answered. super stupid! big zero!0️⃣

Order placed at 6:00 PM, it said it would be delivered within 45 minutes. At 7:00 PM I called the store to ask how far they were, but these calls were not answered. Drove to the store and they indicated that it was almost ready. I ended up having to wait at least 30 minutes in the store for my order. Some people came into the store to complain that they had not received their order yet. The sushi itself was tasty and we were satisfied with it. But never here again for us.

Worst sushi I've ever eaten looks like it was made by my 5 year old brother...no taste. This is truly a waste of money because you don't eat it. Too sticky and soggy. And there's just no taste or love in it

I'm so glad that sushi point was already closed, because I had a really delicious meal and was not obliged to have sushi with tuna! Really worth 5 stars

I ordered from this place, I waited more than 2 hours for my food, it never came, I called 9 times, one of those times I answered that the food was on its way and then after another half hour I called 8 times, never answered, did not order from here If I could give less than a ⭐️ and I would have given his restaurant a 1⭐️ throughout the Netherlands.

I have ordered from Hayai Sushi before, but unfortunately, my experience was disappointing. Each piece of sushi or roll contained very little salmon, with some slices being almost see-through. I mistakenly gave them another chance, thinking my previous experience was a one-time issue, but unfortunately, the same situation occurred again. I will not be ordering sushi from there again. When you pay a significant amount of money, you expect quality, not just rice.

I will never order from here again. The simplest avocado sushi roll is simply brown in color, so old or there is almost nothing in the roll. That you dare to deliver this like this is truly scandalous! I ordered 2 more large rolls, but honestly I don't even dare to eat them.

I paid 33 euros to eat sushi with her in it. Even 1 star is too much…

Delivery took almost 2 hours, the sushi was dry, the rice looked like it was yesterday’s, and they forgot to bring drinks, I had to call to ask for something to be delivered, and hallelujah the drinks were delivered in 10 minutes

Not to eat, there was hair in it, it took 2 hours to arrive, they didn't answer their names, called 10 times and the delivery person was not friendly

Too bad I have to give at least 1 star at all, this is the dirtiest sushi I have ever ordered, I just regretted eating it. Sushi rice was soggy, it had hardly any taste, just too gross for words. A dog wouldn't even eat this with pleasure... last time I ordered I was also harassed on WhatsApp by an employee, this place is really ridiculous.

Ordered almost 2 hours ago and haven't received anything yet. Phone is not answered. 2 years later... ordered again. Unfortunately, I entered the wrong house number myself, so the food was left at the door. Didn't get a call that he was there. Once I found the bag myself, the entire sushi order was scattered in the bag and again the phone was not answered!!! This is so bad.

Like everyone says just awful delivery service. Why even bother?

Ordered food here and it only arrived after 2 hours. I called them twice and they said to me 'yes it will happen'

Ordered via website, they were fast, friendly, and the food was delicious! I also like that you can choose those options to avoid waste, and the free rolls with every €15.00 make it really worth ordering. I will definitely order here again soon!

Ordered a Surprise box, done this more often, but after the 2nd time poor quality of the food and missing salmon pieces on the sushi and fried prawns in the sushi with old/rotten tuna, I'm done with it! Just like Sushi Point and Sushi Time, same filth This is the last time you will not get any more money from me! Never again !

Just ordered food, which took a very long time, but you can expect that. Unfortunately, the quality of the sushi was really, really bad. The sushi mainly consisted of wet and soggy rice. I didn't eat it :(

I ordered sushi and it came super fast, nice staff and very tasty food. I definitely recommend this

TERRIBLE! Waited more than 1hr 30 and no food arrived. Will never order again from here!

More than 1.5 waiting. Called but was poorly spoken to. Everything tastes the same and the crispy rolls are salty, limp and not tasty. I indicated to the delivery person that he would post a good review if it was something, but unfortunately. Never again! Only the delivery person was okay!! Food to cry about!!

the people are abnormally unprofessional, those people who answered the phone are really rude, the rice is hard, the fish smells very bad, they were 2 hours late, (((I don't recommend anyone to eat there)))) sushi was not tasty at all I think it's a waste of €40

An excellent experience here. Delivered within 35 minutes and the quality of the sushi was excellent. Especially for that reasonable price.

Sushi was lekker en het was snel geleverd. Vertouw de 1-ster reviews niet!!!! Laat die haters maar haten.

Altijd heerlijke sushi besteld en ik kan mij niet vinden in de slechte reviews. Ook ik heb wel eens iets langer moeten wachten, maar dat is het altijd waard geweest. Als je je eten sneller wilt ontvangen kan je het ook afhalen, dan weet je waar je aan toe bent. Ik vind het een fijne tent met een goede kwaliteit/prijs verhouding.

Had 16:30 besteld en aangegeven dat het hier om 18:00 uur zou moeten zijn, het eten was er pas 19:07 omdat ze een arme medewerker helemaal op de fiets eerst naar Velserbroek stuurde en daarna naar IJmuiden. 18:15 gebeld en werd mij verteld dat hij onderweg was

Had hier gister besteld wauw wat een service eten was er nog sneller dan dat ik kon bedenken en de bezorger was ook heel aardig en netjes eten was precies goed en goed gebakken zeker voor herhaling vatbaar

Heerlijke sushi besteld verser dan vers en nog erg redelijk in prijs Snelle bezorging ook 😁 Ben zeer tevreden en zal zeker vaker bestellen jongens !!!!!!! Houden zo 🙏

2 verschillende pokebowls besteld en wat sushi. De pokebowls waren rijkelijk gevuld en super vers. Zo ook de sushi. Bestelling werd optijd bezorgt.