KFC in Heechterp & Schieringen

Waited 45 minutes for 2 burgers

The food is good, the rest of the restaurant is tidy and the manager is friendly.

Waiting half an hour for one burger? Come on.

Every table is dirty, and the wait for a meal is at least 30 minutes. A tragedy.

Waited over an hour for food, and the order was completely wrong. This is already the fourth time! And this happened to several customers. In fact, the burgers sat on the tray at the counter for 20 minutes, and they were still served cold! You'd be better off traveling for KFC.

We ordered food at the drive-thru and had to wait a full 50 minutes for our food. The staff was very unfriendly. Very dissatisfied with the KFC here in Leeuwarden.

After waiting 36 minutes in the drive-thru before I could order anything, and finally walking inside, I was able to order something. The employee said, "Just a minute, please." While I was there, three cars had driven away. I said, "Yes, definitely not. I'm already waiting. I want to order now. This makes no sense." He said, "Yes, yes, just a minute." "Well, you can't make me any angrier. Even in a Van der Valk, I'd almost be done with two rounds and drinks. This makes no sense." It's really awful.

Horrible!!! Had to wait a good half hour for a small order. The people working there were completely unenthusiastic and unmotivated. They were incredibly antisocial and couldn't even speak Dutch. Everyone was complaining about the long wait. Finally got the food, and it was freezing cold. This place is truly bizarre!!!

The food itself was fine, except for some cold fries. Unfortunately, several people had to wait an hour or more for their food. The small kitchen staff couldn't handle the number of orders. Several employees also didn't speak Dutch. The trash can was completely overflowing and wasn't emptied or cleaned. The men's restroom was missing a door handle, so the only option was to use the women's restroom. I understand that it's difficult with limited staff, but it's still a shame.

Order was suddenly cancelled by them, NO MONEY BACK! REAL DAMAGE.

I found a piece of fried paper/cardboard in my food, and the chicken tenders tasted burnt but looked normal *old grease* This restaurant is a huge health risk. The authorities responsible should close their doors. It's clear that the owner of this restaurant doesn't care about quality or safety. That's why I reported it to nvwa.nl.

Unfortunately, my experience with the chicken wings was very disappointing. Upon serving, it was immediately noticeable that several pieces still had hair or feathers on them. This is obviously unacceptable from a hygienic perspective and significantly affects my appetite. Although the flavor itself was decent, this issue prevented me from enjoying them. I expect chicken to be thoroughly cleaned and inspected before cooking. Hopefully, the restaurant will take this seriously and improve its quality control, because this simply shouldn't happen.

Honestly, it's the dirtiest place in the area. It's filthy, there's no hygiene, the food is awful, and the people preparing it are unprofessional. I've never seen such a disgusting place. There's a rat, a rat, a rat running around in front of the food. I took a picture of the rat next to the chicken. Where is the health inspection for this place?

We have been waiting for our order for 3 hours

Bad service always takes a long time and is unclear about 50% of the people who work here

Tonight, I had to wait 30 minutes for my food. People around me left and gave their orders to others because it was taking too long. The staff was slow. It gave the impression that they felt they weren't paid enough to work so hard, so they took their time.

Not tasty dry chicken seems reheated once but no more

Crew don’t care. Waiting time is 30min. Joke.

I've been here a few times for food, but every time the wait is 30+ minutes. A friend and I order at the same time, and one order arrives reasonably quickly, while the other has to wait a very long time. Judging by the other reviews, nothing is being done about this. The staff looks depressed, and when your number is called, you have to stand right in front of them otherwise you can't hear them. Not fast food; a snail could move across the parking lot even faster.

By far the slowest drive-thru ever. Delivered faster.

The KFC drive-thru took about 25 minutes, and there were only a few cars in line. The staff barely spoke Dutch. Not recommended. I tried again a year later, around 10 p.m., and ordered two sandwiches and an ice cream. I microwaved the sandwiches at home because they were cold (a 4-minute drive from my house). The ice cream wasn't stirred, so I first had a bite of chocolate, then a bite of caramel, and then plain ice cream. I DO NOT RECOMMEND THIS STORE!!!!

If you enjoy lackluster, slow motion food prep u'll love this place.

Extremely slow, and in my case, the food was unfortunately only partially fresh… The server even briefly tasted the old fries again before deciding to serve them to me… Overall, the food was okay, but the wait time and cleanliness were terrible.

Soggy fries, cold burgers, Chicken Tender with a hair in it. Leaky drink cups, grumpy English-speaking staff, and waiting ages for your order, whether you order online or not. What a terrible place! DO NOT GO HERE!!

If you have time, you've come to the right place. We waited exactly 32 minutes for our food, even though the place was completely empty. We're never going back!!!

Food is good and don't have to wait long.

Waiting over 30 minutes for a burger is way too long for a place like this. The self-service machines don't give you receipts and are terribly glitchy. Orders aren't brought to your table. Service /-10 Atmosphere /-10

What a disaster. The restaurant was quite quiet, but we had to wait over half an hour for our order. It's unbelievable, and that's what they call fast food.

A hamburger, fries, and a cup of water and coke for €18—way too expensive. I tried ordering on the screen, but even something simple these days costs €18 or €19, so I walked out. It's not normal. If these are the normal prices for a basic menu, you're better off going to a Chinese restaurant for a daily special.

First time trying chicken nuggets. Very salty, tough, and didn't taste like chicken. Very disappointing. The service was very good. Because you can't pay by card at the counter, the employee helped me order at the kiosk.

Holy .. I just left the Drive Thru and the guy working was so insanly short and rude. When I arrived at the window i first had to wait 10 minutes to even pay, but once i did i told him that he should work on his customer friendliness/service cuz the way he treated me was not okay. He shoved the card machine in my face and told me to pay. (Mind you he didnt even tell me how much they owned me) Next time he opened the window I once again told him, the least he could do is applogise for his behaviour. He looked at me, gave me the food and closed the window. I have never been this close to saying keep the food, im not paying. This experience was horrible and quiet honestly, if I go again to this location and i see him working. I'll just go someone else for my food.

What a disaster. The staff were listless and incredibly slow. They clearly weren't in the mood. You can't call this "fast food" at all—more like super slow food. I seriously felt like the chicken still had to be slaughtered before my order was finally ready. The upstairs was closed, so there was barely any room to sit. The result: a LONG wait, only to be crammed in like a sardine with my tray in my hands in a line of people. No table service, faulty order terminals, and to top it all off, the food wasn't good either. In short: KFC Leeuwarden: this wasn't a meal, this was a punitive expedition.

They are no good and they take too long

Waiting 35 minutes for 10 crispy tenders, making the rest inedible! I've never experienced such a bad restaurant.

What a long wait, seriously an extra 30 minutes for a little food. I'm not coming back! 😡 Yuck

First of all boycot, second of all you wait forever, place is dirty all the time. My drink tasted like a tabacco!! Upstairs is always closed and not enough places to sit. Personel doesnt wear hair protection or even gloves, thats just gross. I dont know how they are passing any control. Really waste of localization.

Dear reader... Your Leeuwarden branch should be closed... I ate here today with my parents. I've never been so disappointed at a restaurant, and certainly not at a fast food restaurant. Upon arrival, One table with a father, mother, and two children. One table with two women and two kids. NO ONE ELSE. After 5 minutes of aimlessly standing at an empty counter, I decided to go to a kiosk because, after all, you only look at customers, just like a zoo, and you're not allowed to feed them. Then it got a bit busier with Uber Eats, delivery drivers, and other customers. Cars quickly went through the drive-through. The staff walked so slowly that they were rewinding time or were about to collapse on a blanket, praying for a quick end to this hard workday, staring at a screen and doing nothing. They didn't understand Dutch, or even English. Meanwhile, other guests left and right were receiving food, or whatever you call it when an order was correct the first time and served simultaneously. But after 45 minutes, I was irritated and wanted to get my money back... suddenly my heart pounded with anticipation, and instead of receiving my money, I received your tray. It felt like a party in the Netherlands. Then the packages were opened... Sandwiches looked like they'd been thrown from the closed first floor onto a tray on the ground floor (which is consistent with the wait time). The fries with cheese, cheese, cheese, and bacon, as advertised everywhere, were a mini container with half a slice of shredded cheddar cheese and some fried bacon bits. After 10 minutes of eating and a 45-minute wait, not a single employee had even gone through the store to clean the tables, floor, benches, and chairs. A dirty, greasy, filthy mess everywhere, completely impersonal, and unmotivated staff who seemed to be sleepwalking. Against all odds, everything was left like that, and the trash was already overflowing. I'll NEVER come here again.

Super grumpy guy. No napkins. Not enough sauce. It took ages.

Perhaps I chose the wrong day, but this was a very negative experience. The staff was rude, and we had to wait a long time for our order, resulting in the Dubai sundae completely melting. We did get a new one when we asked. The entire order turned out to be incomplete, so we had to wait another 15 minutes for chicken tenders. Incidentally, I had to ask for them again. The food wasn't anything special, so all in all, no reason to return.

Sometimes you wait an hour for your food and they just forget your order, it smells strange and burnt in there, not to mention the food 🤢

Quick and easy service. they’ve gotten better in the last months! Food was warm and the people were extremely helpful

For a simple menu I had to wait 28 minutes, I told the staff that it was taking too long and they told me to go somewhere else next time if I didn't like it! Despicable! Horrible and racist!

Not a fast food, more like a slow food ☠️☠️

How come most KFCs are such a mess? Compared to, say, MAC, they have a better cleanliness. Is it the customers' fault, or the staff training? KFC Purmerend was a mess. Groningen was a mess. Lelystad was okay. Drachten was also reasonable. Last time I went to Leeuwarden, I used the drive-thru...pleasantly surprised. The chicken wasn't too greasy, had a nice flavor, and the order was correct! But I also went in here a year ago and seriously wondered what was going on. I think there's a structural problem with KFC, or rather, the franchisees. Hopefully, Leeuwarden will improve, because the KFC chicken is a great product.

The original chicken is no longer regular; everything is small, like food for small children. Terrible 👎

Don't go here! Upon entering, the filthy floor is immediately noticeable. Food scraps and trash were everywhere. After ordering at a kiosk (no one at the cash register), you receive a receipt with a number. This is announced in English and displayed in tiny letters on a small screen near the counter. After ordering, I saw that half my order was ready after 15 minutes. Apparently, they'd forgotten the fries, so those still needed to be fried. You can see the person strolling around. Hard work apparently doesn't exist here. The staff all look disinterested, and their lack of energy is palpable. Everything takes a long time, and they radiate that, which several customers notice, and they openly discuss during the wait! Finally, after 25 minutes, the order was complete and served. By then, the burger and the sausage were almost cold. Never, ever come here again. The totality of the speed (it's fast food, isn't it?), quality, and aesthetics of this establishment is appalling. Highly recommended!

A truly filthy establishment, floor covered in trash, dirty tables. Staff on vacation, 20 to 30-minute waits in a fast-food restaurant...

The food was pretty good, but the tables, chairs, toilet, and floor were very dirty. I didn't get KFC for the first time.

First, I had to wait almost half an hour for my food even though no one else had ordered anything, then everything was cold because I'd already been waiting for 20 minutes, and then, in the evening, I ended up with food poisoning. What a shitshow this place is. Thankfully, I'll never have to come here again.

Truly the worst KFC there is. Closing the doors is the only option left. We received our order incomplete; our daughter's meal wasn't included. When we called, they said they would contact the delivery driver. What's the point? Then they never called us back, and after calling three times, they still didn't answer... Finally, we went to McDonald's. The staff is lazy, sloppy, doesn't speak Dutch or English, and is extremely unfriendly! Disgusting place.

Very very long waiting time, definitly not worth! 3 persons working in all KFC, not cleand fo a long time. Never again.

Spicy wings and vanilla shake 😋, I loved it. the service 👍🏿

Today I had an unpleasant experience. I went to KFC and ordered food, and I waited thirty minutes for my order. The staff was extremely slow preparing the orders. Because the place was completely full and there were no free tables, I went up to the first floor. When we finally got our order and started eating, a female employee came over and told us to leave the first floor immediately because it was closed to customers. I have a question: why are the staff kicking out people who have paid for their food and telling me to go downstairs, between dirty tables, when the staff doesn't clean up and there's no comfort for the customers? This really put me in a very bad mood, because I came there to eat, and now I was sent away and had to sit downstairs at a dirty table to eat my food. Where is the management of this establishment? I urgently demand action, because people complain a lot about this, and it's truly unacceptable to be treated this way after paying.

My compliments on this KFC! Previously, whenever I ordered, I always had to wait half an hour for my food. The food was cold, soggy, and undercooked, so I kept going back to the supermarket whenever I craved KFC. I recently tried it again, and a lot has changed since I started coming back. The food is prepared quickly, they're very thorough, and now I can finally enjoy the food they make here again! I met the manager, and what a great woman she is! She's from Amsterdam, she said. She's super friendly, very hospitable, and has a big smile on her face! A huge improvement for the KFC here in Leeuwarden. I'm very happy with it!

This KFC is truly disgusting. They don't clean it, and once there was a long blonde hair in my burger.

This KFC location still needs to learn the word "service." The food was fine, but everything else fell far short of any concept of customer service.

Long wait times. Worst KFC foof quality I've eaten ever across multiple countries. Overpriced too. Second floor is not open. Just do not go there. Poor workers have bad conditions too probably.

Boom bad takes a long time food cold and half employees do nothing

It takes a very long time before I get my chicken k w8 until I can order at the counter bitta looks at me and just walks away again and the one with the piercings makes me feel unsafe

Don't order through Thuisbezorgd! Apparently, they never received my order... I waited an hour and a half and then called them. Then I was told that my order hadn't arrived (even before I provided an order number) and that IF orders are placed through Thuisbezorgd, they are for pickup and therefore not delivered to my home...

a bit expensive for a fast food restaurant

This was the first and last time. I waited 30 minutes for my order. I only received half of it. After 15 minutes, I picked up the rest myself. The people working there don't know what they're doing. They don't speak Dutch anymore either. I won't be coming back.

There was no one at the cash register/counters. It was averagely busy (Saturday around 4:00 PM). I bought two sandwiches and a medium milkshake. I don't think that takes long. 30 minutes later... That's fast food? Most of the people were waiting for their orders. There was even someone who had been waiting for an hour. That's ridiculous. It seemed like the drive-thru customers were being served first. Because it seemed like none of the orders inside were being processed. But the cars kept moving. I tried a few times to ask if I'd been forgotten. Given the order numbers weren't moving forward, I wondered if it was broken. But the staff didn't speak any Dutch. English was also difficult. Finally, I spoke to a nice woman. She had my order in two minutes. So it's possible. It's just strange that it has to be this way. Other customers were also irritated by the long wait. That doesn't create a pleasant atmosphere. The food itself wasn't worth the price, really. Soggy, crumpled sandwiches. The milkshake was good, at least. This place was much better when they didn't open. No idea what happened to it. It seems they can't handle it anymore.

We picked up food at the KFC. Then waited 45 minutes. After half an hour we asked where it was, and we saw the employee quickly scraping it together. When we got home we discovered that the order was also incomplete. They forgot the medium fries. Staff also didn't seem motivated. Asked us to help and we wanted to ask again where it was. When we wanted to explain, he immediately said ohh, it's being made, and continued. This happens to us every time we get food here. For this reason we do not do this often, but it is typical that our order is forgotten every time. Very unfortunate.

Dirty tables and floors. Staff who can't even say "please, please."

If they get these waiting times in America...it's not normal.

KFC has deteriorated rapidly in recent years throughout the Netherlands in terms of food (price/quality). I even think it's worse than the big yellow M since the beginning of this year. It must be the new policy or something. This KFC really takes the cake with the new policy. Everything is disgusting. Most of the food you get is cold or lukewarm. The service is terrible, not to mention the wait times, and the atmosphere is completely non-existent. I'm no longer going to KFC Leeuwarden. When this one first opened, it was really great, but it's gone downhill rapidly, and judging by what I've read, I'm not the only one who feels this way.

Always dirty and not clean. Fine for a quick milkshake or something.

I've never gotten what I ordered here. They always "forget" something. Check your order here before you leave.

Horribly filthy, disgusting place. The floor is always sticky and everything is lying around. Besides, the food comes out faster in a regular restaurant than here.

Long waiting times, the staff doesn't know what's going on and has time for everything except work, I don't recommend it

KFC Leeuwarden Where dreams go to die (slowly, in line) 🍗 I visit KFC maybe once every six months, but this location… this one is different. A kind of social experiment in how far you can lower the customer experience without officially breaking out in a fire. The vibe? As if the entire team shares a single brain cell, and it's just been put on pause. The employees stare at you with the vacant gaze of a lost herring. It's as if everyone speaks a different language – except Dutch and English. What do they understand? Chaos. The drive-thru is a unique experience: "Just drive to the next window," they say… which then turns out to be boarded up. Art installation or simply forgotten they run a drive-thru? Nobody knows. Entering the restaurant itself is also a treat: dirty tables, lackluster atmosphere, zero overview. Like stepping into an abandoned snack bar that just survived a zombie apocalypse. And the speed? The chicken looked fresh, but that's probably because they still had to catch it, slaughter it, and mourn its loss. When we got home, half our order was missing. Classic. My boyfriend eats at KFCs elsewhere often, but he'd never even experienced this before. In short: KFC Leeuwarden is special. But in the category of "you have to experience it to not recommend it." ⭐ 1 star, for the effort. And because the chicken was warm in the end, I think.

The food tasted good, but the staff was rude and incredibly slow. We had to wait a long time.

I would write a message, but it's the same as what's already been posted here months ago, but I see that nothing is being done with it, so I guess there's not much point.

I ordered food here and paid €60 for two burger menus (squid game), one kids' meal, fries, and fillet bites. The fries were lukewarm and incredibly limp, the chicken was very salty, the milkshake hadn't arrived, and neither had the sauce. I tried calling, but they couldn't reach me, and they couldn't send anything through the Thuiszorgd chat either, suggesting there was a problem. All in all, a terrible experience; I won't be ordering from here again. I paid €60 and they couldn't even deliver everything properly—terrible!

I'm waiting for half an hour for a cancer milkshake and I'm not allowed in the drive thru, then there's no one at the cancer checkout and other customers were also waiting for 30 minutes

It all takes way too long. You don't need to stand at the checkout, and they certainly won't help you there.

I was going to grab a quick snack inside the store, or so I thought. I'd ordered and had to wait for the food, which took a while, so I went to find a spot to sit. I looked at my seat and nearly gagged—crumbs, food scraps, greasy chairs, trash, and a huge hole in the couch everywhere. Well, I thought it couldn't get any worse, but it did. I had to wait over 45 minutes for my food, even though it wasn't that busy. When I finally picked up the food, there were no drinks. Not so bad, so I just got a drink (I had to do it myself), and as soon as I picked it up, it was cold (?). Not only that, but the food was DISGUSTING. The chicken was soggy inside, and the fries were very salty and cold. Naturally, I still had a stomach ache when I got home, so I decided to leave this review. I'd love to see improvements and a response.

Foreign non-Dutch speaking staff, dirty tables, and it takes forever. The toilets are also to cry

wou de KFC Squid bucket proberen was erg druk en erg vies lagen trayen opgestapelde en volle prullenbakken na meer dan een uur te hebben gewacht(kwam rond half 7 was rond 48 over 8 nog niet klaar en dat voor maar 1 item heb bij de manager geklaag en die zou het in orde maken, maar was er al meer dan klaar mee, heb mijn geld terug gevraagd, kon nog niet eens een excuses aan af

Waiting half an hour for your burger that you can see lying in the storage rack all the time But it is tasty

Last time I'll be there. Haven't been there for a long time, expected it to have improved after all these years. Service downright rude, slow and uninterested. Food cold, after complaint, get a new bag in hand and window slammed shut without a word. Too bad, waste of such a top location. With a good manager they can make this a super KFC. Give it a good clean. Work on customer friendliness and cleanliness, improve the quality of the food.

It takes so long and the workers are very rude

The KFC in Leeuwarden is apparently just like other KFCs in larger cities.. rather poorly organized, and you can count on a long wait. Yes, even when it is relatively quiet. This does have to do with the fact that the staff often has to do a lot with few people. And the chicken is always freshly fried, so it is not a McDonalds system. All in all I have to say that the employees always work hard, but because of the workload they can only do well. For the people who order on thuisbezorgd from KFC.. do not order drinks!! They do not use delivery proof cups as mac so it always arrives badly. So far my tips. The past 2 days it was completely wrong again... Waiting time of more than an hour in the store pff

The food not really good ..french fries, mais..old .. ..chicken quiet good.. Dirty..floor and tables..no one clean..? Garbbage bin overflowing... One more thing you have to pay CASH in the counter.. Used Kiosk for order is not easy as well..

Close this place down or put another franchisee in it, because what a bad KFC this is. I have ordered here 5 times now and every time the order is incomplete or the quality of the food is very bad.

My experience at this KFC store in the Netherlands was absolutely terrible and I feel that urgent action should be taken against this store. I had placed an order based entirely on chicken tenders: Boneless Bucket, Zinger Stacker and two Twisters – all products that require tenders. Yet my order was accepted without anyone informing me that the tenders were not available. When I asked why it was taking so long, I was told that the tenders would arrive in 7 minutes, and that they would only be prepared after that. This means that it would take much longer than I had initially understood – a misleading and unprofessional approach. The entire staff was rude and unhelpful, despite me clearly stating that I was on my way, and my children were very hungry after a whole day at a water park. When I asked for an alternative that was available sooner – which I accepted without any problem – I was not offered any suggestion. Instead, the manager came over and spoke in a particularly rude and disrespectful manner. Without giving me a choice, he simply decided to give me my money back, as if I had asked for it myself, while I was clearly looking for a solution, not a refund. When I subsequently received my money back, the amount was incorrect. I pointed this out to him, but instead of simply making up the difference, he repeatedly asked me how much exactly was missing, while I had given him the receipt and had not even touched the money - it was clearly visible on the table. This made me lose another 5 minutes due to his unnecessary delays and evasiveness. In the end, I wasted more than half an hour of my time, and had to go to another restaurant almost an hour away, while my children were hungry and tired. I plan to file an official complaint with KFC International, including video evidence to prove all this. In addition, I will also file a complaint with the Dutch consumer authority (ACM/Consuwijzer). This branch does not deserve to remain open as long as the staff shows no respect for customers, wastes their time, and refuses to take responsibility.

What a tokko. A big mess, staff really super slow so you have to wait for your food for half an hour and then also super unfriendly staff. When I entered I thought what am I doing here!!! That the inspection service of goods does not close this place

Ordered a milkshake and got a lukewarm milkshake and it was more milk than a milkshake

I have ordered multiple items and not received. This is not the first time. Bad service.

After a long time again after KFC never again for me, long wait for your food and dirty tent, mess on the floor, tables not cleaned up, trash can full of KFC never again for me, if you are a company manager you should open your eyes, this is really not okay.. luckily the food was edible.

None of the employees speak Dutch and I have already waited 24 minutes for my food and it still hasn't arrived.

Honestly the slowest, most poorly served fast food restaurant I have ever been to. Tried several times but always cold and slow. The shop itself is often relatively dirty and for most employees eye contact is too much effort.

Come here sporadically to try again. I haven't liked it since 2018. Always bad food and never had a smile from an employee only a grumpy face with an attitude of I've got you here.

No napkins, no spoon with sundae, dry chicken, soggy fries, self-order board doesn't work at all and the wait was also nice...

What a bad restaurant. Dirty tables Trash bin full Tables full of waste Floor dirty No one speaks normal Dutch They don't know friendliness A training on how to deal with customers would be welcome here The food takes a very long time to be ready When you receive it after about 45 minutes it is lukewarm to cold You chew on the chicken for an hour because it is bone dry In short, a dirty restaurant, very noisy, bad food and bad staff

Waited 40 minutes for food, then the chicken was almost cold. And then you wait so long for it. Staff is even slower than my grandma. Have no pace at all.

Takes a very long time to get your food. Staff has little to no experience. Dirty fries, lots of salt and limp. This was the first and last time. Not recommended.

Dirty tables, floors and chairs. Waiting for your food takes way too long. Waited 45 min for a simple menu

What a rotten restaurant food is half cold and you don't even hear when they call a number takes 1 hour to get your food.