KFC in Rivium

Jadey helped me really well and I have nothing bad to say.

All 5-star reviews are forced. The staff offered free food at a good price. As a well-to-do citizen, I naturally declined formally, and I highly value fairness. The food wasn't tasty either, by the way.

Not customer-friendly, bad service. Slow staff.

Ordered today, on the table tomorrow…

Very stuffy inside. Unfriendly staff. Not worth repeating.

I ordered via the drive-in on Sunday evening. I found the service to be unfriendly. The total amount was not mentioned after I placed my order. There was no contact; I was only asked if I wanted to pay by card or in cash. Additionally, I had 5 original pieces for 13 euros, of which the 2 legs barely had anything on the bone to eat...

What a disappointment at the KFC Drive-Thru. Once home, we discovered that we had received a completely wrong order. Moreover, the fries were lukewarm and soggy. Next time, we’ll drive on to the Golden Arches.

The table is dirty, bad servers, just really bad, definitely not recommended.

You think you're being quick to drive through the drive-thru, but they forget the fries sauce... you walk inside and she says, "Yeah, that's not on your receipt." I say, "I asked for it twice, but she just didn't rung it up..." so I have to go back to that ordering kiosk to order the sauce... bizarre, terrible service...

Filthy location, very long (20 min + waiting time, mess and a dropped full cup of soda (waiter dropped it) was just left lying there. Extremely bad experience. Also has nothing to do with fast food.

I had never tried KFC before, but my boyfriend convinced me to give it a chance. Unfortunately, I can confidently say I'll be choosing McDonald’s over KFC any day. The chicken was incredibly bland and tasteless. The Original Burger was wet, soggy, and also completely lacking in flavour. Even the fries somehow had no salt and were, once again, completely tasteless. The sauce packets were also ridiculously difficult to open, which just made the whole experience even more frustrating. And somehow, they even managed to mess up the milkshake. It was unbelievably sweet and I absolutely love sweet things, but this was genuinely unpleasant. Overall, extremely disappointing. I gave KFC a chance, but this was definitely a once and never again experience.

When i got my order,there was missing a lot of food,when i came back to ask to fix it,the black young lady(dont remember her name) rolled her eyes,in the end got food but it was very rude... it happened 21.08. Around 8pm

The food was missing ingredients, and not properly presented. Terrible job

We are incredibly disappointed with the service at KFC. We ordered our food via the ordering screen and discovered that if you order loaded fries and a drink that isn't served in a cup from a menu, it makes no sense to make certain menus "large." It essentially boils down to paying an extra euro for nothing. In our view, some software should prevent this. But fine, so be it. It was mainly about the way this complaint was handled. After a lengthy discussion about why some drinks can't be larger and the loaded fries are one size, the local manager just doesn't seem to understand that this isn't made clear on the screen during the ordering process. We couldn't care less about that euro, but when we point something like this out, you could at least show some understanding instead of trying to prove you're right and saying you can't do anything about it. At no point did we ask for a correction regarding that one euro for a large menu that wasn't possible. But this wasn't offered in any way either, unlike at other (fast food) restaurants. The chicken is okay, but the service at this location leaves a lot, a lot, a lot to be desired.

Very bad experience with KFC You need another 100 years to reach the level of McDonald’s! I usually eat at McDonald’s, but this time I decided to try KFC. Unfortunately, it was a very bad experience. The food was not good and the service was poor. What bothered me most was that customers who came after me received their order sooner, while I kept waiting for mine. I paid about €45 and in the end, I didn't get food that was worth the money. Honestly, I would have preferred not to have come and just gone to McDonald’s. I hope you pay more attention to the quality of the food, the speed of the service, and treating all customers fairly.

I've had lunch at KFC in at least five countries because of time constraints, but I've never found myself in a situation like this. It took 45 minutes to get our food, and even though we'd placed our order for delivery to our table, we had to get up to wait for our trays. Disorganization of the highest order... they were still serving the drive-thru, and the people inside were waiting like idiots. All the customers were furious about the waiting time. The girl at the counter was incredibly slow and made people order at the counter without bothering to prepare the trays for those who had been waiting for half an hour. Terrible food, limp potatoes, wrong orders, and everything was cold. The shocking thing was at 10:45 PM... they closed the outside sliding doors, preventing anyone from entering or exiting the restaurant (which is an emergency exit), but left the glass door to the drive-thru, which doesn't have a sidewalk, open, allowing people to exit from the car lane... no comment. I've attached a photo where you can even see the stool used to block the swing doors in front of the sliding ones... where's the security?

If you love chicken, this is the place to be! We got a delicious bucket.

Slow! I waited 30 minutes for my order.

Horribly disorganized all the time. Expect 20+ minutes waiting time

Today I ordered dinner it was very delicious 🤤😋 I love it

Ordered a medium milkshake, but received a weak, milky shake the size of a cup of coffee. I had imagined it to be something bigger and thicker/stiffer. Additionally, I had a sandwich that I felt had been sitting there for a very long time; you could tell by the taste. I won't be coming back here.

They work extremely slowly here; you have to wait so long for your food, and then the chicken isn't even properly cooked.

It was quite remarkable to experience that an order for two people could take over 45 minutes to arrive at a fast-food restaurant. When the order was finally ready, it turned out that part of it was missing, meaning they had to search for it first. If you have plenty of time and want to practice patience, this might be the right place. For me, this experience was enough to make me prefer choosing "De Clown" or "De Koning" next time, where the service is much smoother in my experience.

I ordered about €35 worth of food from this restaurant tonight. The food was good, except for the 'meal deal for 1': the fries, the crispy tenders, and the hamburger were cold and stale. Additionally, one of the staff members – who I don't think was a regular employee – was tired and treated me and a few other customers unkindly. I understand that sometimes people might have low energy, but you are always supposed to treat customers kindly. Finally, I find the prices to be on the high side.

The new KAPSALON tastes so old. The fries are hard. They barely put any sauce in them. We had to go back 3 times to get the right order because they forgot all sorts of things. I am never coming here again. I'd rather go to the neighbors; they have fresh fries.

It took 45 minutes and everything was cold, the staff must have been drinking the night before too, too bizarre for words!!!

I sat waiting an hour for my food to eat here, and even so, my fries were way too dark and dry. DRAMATIC.

Samira is really incredibly sweet!!! Very professional, does her job incredibly well!

Not customer-friendly. I think he was the manager. Very unfriendly and grumpy towards customers. Food arrived quickly, but the food is too expensive for fast food.

It's unhealthy but damn tasty. Just love it.

Good KFC branch in a convenient location

You think you're just grabbing a quick bite as a snack, but it takes more than 30 minutes to get the order to the table. 'Fast food' has definitely become 'slow food' here, and even then, items are missing. Uninterested staff who fiddle with all sorts of bags 10 times, check order printouts 20 times, and otherwise pace back and forth aimlessly. There is a line of customers who have returned. Not to order, but because of lukewarm milkshakes and incomplete orders they would like to see rectified. The employees don't care at all... >>> If at all possible: Skip this one and go to the neighbors if you like...

Picked up a Zingerburger menu around 2 PM, but never again. The fries were cold and stale. The staff didn't seem interested (I was the only one in the place). I politely asked if I could have it in a bag. I got a look like I was asking for the world, and I didn't get it either; it was already in a bag, right? I don't need a bag. I am never going here again.

The food is okay, the staff not very friendly.

They are too slow; sometimes I have to wait 20 to 30 minutes for my food.

The food was very tasty and the staff were great.

I had a zinger burger. But the chicken is getting smaller and smaller on the bun. It's truly outrageous. And the price is getting higher. KFC was always my favorite. But I really didn't like this!

I ordered hot wings and fries from this KFC this week. They said they didn't have Fanta because something was broken, so I ordered a Sprite instead. Well, it's fast food, so I don't expect anything healthy, but compared to other KFC restaurants, the food here was VERY greasy. The food tasted old and almost seemed spoiled. Again, it's a fast food restaurant, so you won't find high-quality food here. 😅

they don't have a tomato after 5pm

Order, pay (A LOT), receive, drive 10 KM home and find out the order is incomplete :( Yep, you should check before you leave the place.

Worst restaurant EVER. I ordered a kids' meal and only got bread, no corn, or a drink, and there's always something. They also don't speak Dutch very well.

The restaurant was clean and the service was fast. However, they got my order wrong and gave me fewer pieces of chicken than I'd ordered. Moreover, the chicken pieces in the sandwich were so small that it almost felt like you were eating just bread. That's why you should always check your order before leaving the restaurant.

Why is there such a long line at the drive-thru, and why do I have to wait almost 20 minutes before my order is even placed? The restaurant is already closed inside at 11:00 PM, but the drive-thru is running like a bunch of sluggish snails. Bizarre! Seriously, a restaurant shouldn't close that early.

My goodness, it started off badly right at the pole, when she couldn't understand a thing. I ordered loaded fries, chicken tenders, and corn. The sauce was forgotten. The loaded fries were cold, the corn was sour and soggy I didn't dare eat it, and the crispy chicken tenders weren't crispy at all. They tasted like cardboard. The only good thing was the drinks.

Delicious food and a lovely lady

I couldn't fault the service or the atmosphere. They were fine. The food was extremely disappointing. The chicken wasn't crispy, and the original was pretty bland. The chicken burger was very dry, as if it had been microwaved too long. There's definitely room for improvement in the quality of the food. As long as there aren't any positive reviews, I won't be eating here again.

Fantastic service at KFC thanks to manager Samira! I'd like to share my experience with the KFC restaurant, and in particular the fantastic way manager Samira handled a complaint I made. During a recent visit, I encountered a minor issue with my order. It was a bit frustrating, but as soon as I reported it, I was immediately taken seriously. Samira personally took the time to listen, showed genuine concern, and resolved everything with great professionalism and kindness. She not only offered a suitable solution but did so in a way that made me feel truly valued as a customer. Her approach was respectful, prompt, and sincere – something that unfortunately isn't always a given these days. Thanks to her fantastic efforts, I'm not only satisfied, but even more positive about KFC than before my complaint. What a top-notch manager! KFC should be proud of such a dedicated and capable employee. Samira, thank you again – you really make a difference!

great place, love to come for lunch

This is by far the worst KFC branch I've ever been to. Not one time was the food fresh. Its always old, stale and dry. The service is incredibly slow despite them just taking a 5 hour old piece of chicken from under the lamp. Do not go here, you will regret your life choices.

I drove past the drive-thru today and ordered a wrap and hot wings. The wrap was like cardboard, and the wings tasted like fried dog food. The staff was so rude and unfriendly. I honestly wonder how this place hasn't gone bankrupt yet. Horrible! People, don't come here!!!!

Terribly poor service. The delivery driver took the wrong order and couldn't return it, and the restaurant didn't answer after calling 10 times.

Always delicious food, fast service

We have ordered from this place quite often, but items are always missing and when you call, nothing is done about it or something is suggested.

Top staff, food is also certainly well prepared!

always very friendly and the food is always delicious

What a rude, outrageous gentleman at the drive-through. He forgot to give me a code for a menu deal, and he got up in arms and refused to change it. I canceled my entire order out of anger because that's not how you treat your guests. He was also very rude to his colleague because a mistake had been made. I'm not going to give you my money this way; I'll get my food somewhere that knows how to provide proper service!

Unpleasant workers, trackers for the table delivery is hidden by the staff (they are too lazy to walk), the food wasn’t crispy at all, seems like it’s just heated in microwave but not fresh fried. Tables are dirty (outside), floors are dirty as well (indoor). Do not recommend.

delicious food and good service

I keep trying, and every time there's something wrong. The food is cold, the order is incomplete, it takes ages to get your food. And then there are the staff who don't know what customer service is. They can't even smile, and they act like they'd rather not see you there. This was definitely my last time.

The lady manager is a really lovely person, very friendly and always happy to help!

Nice employees!! very sweet woman

The food here tastes just like your average KFC. Nothing special, but tasty enough for a good price. The people at the counter and in the kitchen are often incredibly slow, especially on weekends. Sometimes I wait 10 minutes for my food, sometimes 30. It's a fast-food restaurant. I'd advise the manager to pay close attention to the people, especially young women of foreign descent, who are working at the front of the restaurant, because customer service isn't always very efficient or clear.

Not enough castles. Kids' toys not there either. Uptdip not there either.

The air conditioner and shade umbrellas were broken and the service was terrible.

: Bloedheet glazen gebouw zonder airco, kreeg een sauna gevoel Op een warme dag ,personeel onvriendelijk en eten middelmatig. Geen aanrader.

I bought the "ik wil kaas" stacker burger. 1st of all, it wasn't stacked, there was only a single chicken piece, they're also was hardly any cheese on it, and when I got it it wasn't even warm any more. Def. NOT WORTH the €9 they asked for it

Very satisfied with the help, especially by the manager, what a great woman.

I come here almost every week. I like everything, but there are different cases.

Last Thursday, after work, I picked up a sundae, and it was delicious! With chocolate sauce, delicious. At the kiosk, I opted for a deposit cup for an extra €1. The other option is paying €0.15... and polluting the environment with disposable plastic. I take my order with me, tired from a long day, and eat it behind the wheel. At some point, I realize I've actually been given a disposable cup... and I'm almost home... even though I paid for... ...... Exactly!! I call around 10:00 PM... but they let me ring 20 times. Then they hang up. And again. On Friday, the next day (yesterday), I drove by again after work. With the receipt and the empty disposable cup. The chocolate sauce residue is clearly visible in it. [This is a complaint within a complaint. This was more/mainly HAZELNUTS sauce... I know that taste well from pasta, which goes on bread... but Hazelnuts are not chocolate. There are people in my family who could have seriously complained... for me, it was 'just' whether I'd get a different, also tasty, flavor.] I wait at the counter for 2-3 minutes, looking for attention, until 'someone has time for me'... there's a new girl (with her back to me), who keeps watching 'the distribution of ready partial orders...' After 3+ minutes, I call her. I briefly explain that due to a 'situation' I'd like to speak to the manager. She hears me and reacts indecisively... I now find the attention of a more experienced employee. She even looks as if she's managing 'a few'. She's happy to listen to me (and help), but when I ask for the manager, she immediately signals him. I explain to the manager where my problem lies. The friendly woman wants to give me my euro back, but I tell her I find that "too easy." They're creating a problem: if the customer then returns, and focuses part of their day on that, I'm on their property for 10 minutes, while if they were... I wouldn't have had to come! She explains that she can't give me a free sundae, ice cream, or anything like that. So, KFC... you give people at the kiosk (possibly also at the counter) a choice between the environmental tax (€0.15) or the deposit cup (€1), and in both cases they get the disposable cup. And I quote the manager: "Because that deposit cup is gone, and we're not getting that one anymore!" So, I say, you're fooling people. She tells me that "they" can't adjust the ordering menu... (it sounded like this is handled by an external company)... and I can go along with that. But, and I realize this now: I came for a milkshake on Thursday... I chose coconut... I was curious about this, for me, new flavor. SOLD OUT, in a red box! The kiosk signals me... I then choose Chocolate: SOLD OUT! That same red box again. So that kiosk order menu is indeed customizable "on the fly"!! ...I'm just being ripped off. I told the manager, "Make the kiosk program so that no matter which option you choose..." THEY WILL NOT BE PAID €1 FOR SOMETHING THAT IS NOT AVAILABLE. Apparently, it was possible for milkshake flavors... even if this adjustment is "to their own advantage" (saves countless customer questions). Compared to a year ago (see photo), progress has been made. But many have also NOT!! That's why I've deducted one star from the Service rating. - If you'd like to offer me a Zinger Menu for this story, I'd love to hear from you. What I understand from the manager is that the customer is charged an extra €1... "Yes, that's only nice for us..." and she said, "There must be a third option." (I only saw two). Mindset = wrong. Adjust the menu structure. You no longer have and provide deposit cups... (do you want PVDD to visit?)... then adjust the menu so that no one can afford that extra €1, even if you choose it from the customizable menu. Coconut Milkshake SOLD OUT!!!! It's food for thought.

Always come here, fast and friendly service.

Takes a long time before they bring your food. When I came in I weighed 130 kilos. Now? 40 kilos!!!!!! If you don't want to wait long you better get maccie man.

I've had problems ordering several times now. The first time we ordered a reusable cup, but I got a disposable cup. I also ordered 2 coconut milkshakes, but I got vanilla with a note saying that the coconut was gone. (They could have called to ask what flavor I wanted instead?) Furthermore, I found that the last time there was very little topping on my deluxe sundae and it was half melted. And my milkshake didn't come with a straw, which is also very handy... However, today was the last straw. We ordered a boneless bucket, but didn't receive it. Called the restaurant several times, but no one answered. We also got a small milkshake instead of a medium. I also ordered that squidgame burger, but there was so much sauce on it that it was almost inedible. And the fries tasted like they had been sitting for a while... So not fresh. From now on, I'll order somewhere else.

The food here was really fresh and really tasty. Highly recommend coming here. I will definitely be coming back on my next trip lovely staff and very polite. Highly recommend.

Speed ​​reasonable, friendliness good and food very tasty. Only the fries, but that is cold at every branch. Very hot in the summer

Worst service even their straws were out of stock. Too dirty toilets

They are super fast. Restaurant looks neat. Staff friendly. Other restaurants can learn something from that,

Worst KFC experience ever – KFC Capelle I have ordered from the drive-thru at KFC Capelle several times and every time it is a hit: wrong order, grumpy staff and no service orientation at all. Today was the last straw. I ordered a Zinger menu and when I opened the burger, there was an excess of sauce on it, no tomatoes to be seen and the bun was anything but fresh – just old and tasteless. I politely asked for a new one, and how was I treated? Like I was shit. No apologies, no solution – just unfriendliness and disinterest. Every time I come here, the service is below par. They literally do not care about their customers. If you like to spend money on bad food and disrespectful treatment, then this is the place to go. For me it is the last time. Disgraceful.

I must have waited for 20 minutes until someone came to take my order at the cash register and there were no other customers in the store at that time. The drive was quite busy. But you assume that if you are at the cash register you will be helped quickly but staff will soon walk past you!

Very nice and friendly woman at the drive

Generally, it’s a good KFC. I usually order via UberEATS. And when I do, the food always is nice and warm. And they don’t forget anything. The chicken is good, and on level with all the other KFC’s. Overall, I have a good expirience with them.

What a shitty business. Waiting for 25 minutes they say we are working on it I see that order on the counter for more than 10 minutes. Trying to serve me cold food. Then they dare to forget products..

I was served very well ♥️ nice and clean here definitely recommended✌️

Old bread, cold chicken and dirty tables

Great chicken as always. Just too bad they discontinued the veggie zingerburger.

Hello, I placed an ONLINE order via Thuisbezorgd today at 17:58 and still haven't received it more than 2 hours later. How is it possible that I follow the route and it indicates that the order is on its way and I refresh the screen and see that it was delivered at 20:07! Well, someone is enjoying my order but I'm not. What happened??? Can someone contact me asap? I chatted and of course immediately left a review and in the meantime I have already called tel. no. 010-4472268 9 times and I get the message that the number is not reachable? Regarding order HVH76F

We were very disappointed with our visit to KFC today. The lady of Arab descent who collected the orders at the counter in the evening did her job downright badly. While we were in line, she made several mistakes with other customers' orders. When our number appeared on the screen and we thought our order was ready, we had to wait another 20 minutes because she had mixed it up. To be honest, it was an unpleasant experience. Fortunately, we would like to thank the manager who eventually resolved the problem professionally and quickly.

A large order for 20 people ready within 5 minutes

Nice manager, thinks in terms of problem solving!

My food came 45 minutes late, cold, soggy and without tomato's. My wrap was also Dried out, as if I was eating a piece of cardboard that had been left in the sun for three days. Same for the burger buns of my zinger burger‼️‼️‼️

Best KFC in the region! I must admit that I come all the way from Dordt because the KFC in Dordrecht and Barendrecht are simply not as good as this one. Rarely have I been disappointed with the food here. Hope it stays that way for a long time. Thank you!

Out of curiosity, I tried the hair salon and WHAT A MEGA, MEGA, MEGA disappointment that was for 9 euros. A few chicken pieces, but tasty sauce, but the fries. Where were they? It was a few snips and then the portions. Just ridiculous. No more hair salon at KFC for me. From now on, eat your KFC yourself.

The employees are super helpful!

It’s an okay KFC. It’s nice that you have the self-order tablets. But the inside is a lot of the time not clean, and the service takes long. The vibe inside the KFC is nice though, it has some nice decorations and designs.

3.50 for a corn cob? 3.50 for fries? If I go to the market I get 6 corn for 3 euros. If I go to the AH I pay 3.50 for a large bag of fries. KFC is clearly trying to keep its head above water in these uncertain times, what a sickening abuse is being made of the situation. Well, people keep going even if a fry will soon cost 5 euros there. I won't be seen at KFC again

Luckily the kids shared fries and burger, Kipsalon was definitely not enough - I had no food poisoning that day, consider the food was OK

Been for the second time and unfortunately again a disappointment. The fries were limp, not crispy and also way too salty. The chicken burger was not well done; the meat was still a bit pink instead of nice and white. It is a pity that the quality varies so much per location. In Alexandrium, for example, KFC is great – everything is always well prepared there.

Clean, good service and food was hot!

Tables, trash cans and toilets are not cleaned, and at the cash register you are addressed as if you are stupid. Food is brought to one person, not to another!

Bad service!!! Today we tried again to get what we ordered. After a quick on-site check, a drink was missing which, according to the employee, was no longer in stock, but after some insistence it was suddenly available again. When we got home, we discovered to our regret that this time the fries were not in the bag. Another shame at KFC Rhijnspoor in Capelle aan den IJssel!!, next time we will unpack the bag so that we can be sure that we get what we order and pay for!!!

Rude Dutch man, around 55 years old. Very rude, aggressive, he was a manager in this business, said that I would never have to go there again, and I certainly will never do that again. I will also report it to the police. All because I did not agree with the order. In this case, the customer is a bastard. I am very ashamed of that man's rude attitude.