KFC in Rivium

I had a zinger burger. But the chicken is getting smaller and smaller on the bun. It's truly outrageous. And the price is getting higher. KFC was always my favorite. But I really didn't like this!

I ordered hot wings and fries from this KFC this week. They said they didn't have Fanta because something was broken, so I ordered a Sprite instead. Well, it's fast food, so I don't expect anything healthy, but compared to other KFC restaurants, the food here was VERY greasy. The food tasted old and almost seemed spoiled. Again, it's a fast food restaurant, so you won't find high-quality food here. 😅

they don't have a tomato after 5pm

Order, pay (A LOT), receive, drive 10 KM home and find out the order is incomplete :( Yep, you should check before you leave the place.

Worst restaurant EVER. I ordered a kids' meal and only got bread, no corn, or a drink, and there's always something. They also don't speak Dutch very well.

The restaurant was clean and the service was fast. However, they got my order wrong and gave me fewer pieces of chicken than I'd ordered. Moreover, the chicken pieces in the sandwich were so small that it almost felt like you were eating just bread. That's why you should always check your order before leaving the restaurant.

Why is there such a long line at the drive-thru, and why do I have to wait almost 20 minutes before my order is even placed? The restaurant is already closed inside at 11:00 PM, but the drive-thru is running like a bunch of sluggish snails. Bizarre! Seriously, a restaurant shouldn't close that early.

Delicious food and a lovely lady

My goodness, it started off badly right at the pole, when she couldn't understand a thing. I ordered loaded fries, chicken tenders, and corn. The sauce was forgotten. The loaded fries were cold, the corn was sour and soggy I didn't dare eat it, and the crispy chicken tenders weren't crispy at all. They tasted like cardboard. The only good thing was the drinks.

I couldn't fault the service or the atmosphere. They were fine. The food was extremely disappointing. The chicken wasn't crispy, and the original was pretty bland. The chicken burger was very dry, as if it had been microwaved too long. There's definitely room for improvement in the quality of the food. As long as there aren't any positive reviews, I won't be eating here again.

Fantastic service at KFC thanks to manager Samira! I'd like to share my experience with the KFC restaurant, and in particular the fantastic way manager Samira handled a complaint I made. During a recent visit, I encountered a minor issue with my order. It was a bit frustrating, but as soon as I reported it, I was immediately taken seriously. Samira personally took the time to listen, showed genuine concern, and resolved everything with great professionalism and kindness. She not only offered a suitable solution but did so in a way that made me feel truly valued as a customer. Her approach was respectful, prompt, and sincere – something that unfortunately isn't always a given these days. Thanks to her fantastic efforts, I'm not only satisfied, but even more positive about KFC than before my complaint. What a top-notch manager! KFC should be proud of such a dedicated and capable employee. Samira, thank you again – you really make a difference!

great place, love to come for lunch

This is by far the worst KFC branch I've ever been to. Not one time was the food fresh. Its always old, stale and dry. The service is incredibly slow despite them just taking a 5 hour old piece of chicken from under the lamp. Do not go here, you will regret your life choices.

I drove past the drive-thru today and ordered a wrap and hot wings. The wrap was like cardboard, and the wings tasted like fried dog food. The staff was so rude and unfriendly. I honestly wonder how this place hasn't gone bankrupt yet. Horrible! People, don't come here!!!!

Terribly poor service. The delivery driver took the wrong order and couldn't return it, and the restaurant didn't answer after calling 10 times.

Always delicious food, fast service

We have ordered from this place quite often, but items are always missing and when you call, nothing is done about it or something is suggested.

always very friendly and the food is always delicious

Food was very tasty, great staff

Top staff, food is also certainly well prepared!

What a rude, outrageous gentleman at the drive-through. He forgot to give me a code for a menu deal, and he got up in arms and refused to change it. I canceled my entire order out of anger because that's not how you treat your guests. He was also very rude to his colleague because a mistake had been made. I'm not going to give you my money this way; I'll get my food somewhere that knows how to provide proper service!

Unpleasant workers, trackers for the table delivery is hidden by the staff (they are too lazy to walk), the food wasn’t crispy at all, seems like it’s just heated in microwave but not fresh fried. Tables are dirty (outside), floors are dirty as well (indoor). Do not recommend.

delicious food and good service

I keep trying, and every time there's something wrong. The food is cold, the order is incomplete, it takes ages to get your food. And then there are the staff who don't know what customer service is. They can't even smile, and they act like they'd rather not see you there. This was definitely my last time.

The lady manager is a really lovely person, very friendly and always happy to help!

Nice employees!! very sweet woman

The food here tastes just like your average KFC. Nothing special, but tasty enough for a good price. The people at the counter and in the kitchen are often incredibly slow, especially on weekends. Sometimes I wait 10 minutes for my food, sometimes 30. It's a fast-food restaurant. I'd advise the manager to pay close attention to the people, especially young women of foreign descent, who are working at the front of the restaurant, because customer service isn't always very efficient or clear.

Not enough castles. Kids' toys not there either. Uptdip not there either.

The air conditioner and shade umbrellas were broken and the service was terrible.

: Bloedheet glazen gebouw zonder airco, kreeg een sauna gevoel Op een warme dag ,personeel onvriendelijk en eten middelmatig. Geen aanrader.

I bought the "ik wil kaas" stacker burger. 1st of all, it wasn't stacked, there was only a single chicken piece, they're also was hardly any cheese on it, and when I got it it wasn't even warm any more. Def. NOT WORTH the €9 they asked for it

Very satisfied with the help, especially by the manager, what a great woman.

I come here almost every week. I like everything, but there are different cases.

Last Thursday, after work, I picked up a sundae, and it was delicious! With chocolate sauce, delicious. At the kiosk, I opted for a deposit cup for an extra €1. The other option is paying €0.15... and polluting the environment with disposable plastic. I take my order with me, tired from a long day, and eat it behind the wheel. At some point, I realize I've actually been given a disposable cup... and I'm almost home... even though I paid for... ...... Exactly!! I call around 10:00 PM... but they let me ring 20 times. Then they hang up. And again. On Friday, the next day (yesterday), I drove by again after work. With the receipt and the empty disposable cup. The chocolate sauce residue is clearly visible in it. [This is a complaint within a complaint. This was more/mainly HAZELNUTS sauce... I know that taste well from pasta, which goes on bread... but Hazelnuts are not chocolate. There are people in my family who could have seriously complained... for me, it was 'just' whether I'd get a different, also tasty, flavor.] I wait at the counter for 2-3 minutes, looking for attention, until 'someone has time for me'... there's a new girl (with her back to me), who keeps watching 'the distribution of ready partial orders...' After 3+ minutes, I call her. I briefly explain that due to a 'situation' I'd like to speak to the manager. She hears me and reacts indecisively... I now find the attention of a more experienced employee. She even looks as if she's managing 'a few'. She's happy to listen to me (and help), but when I ask for the manager, she immediately signals him. I explain to the manager where my problem lies. The friendly woman wants to give me my euro back, but I tell her I find that "too easy." They're creating a problem: if the customer then returns, and focuses part of their day on that, I'm on their property for 10 minutes, while if they were... I wouldn't have had to come! She explains that she can't give me a free sundae, ice cream, or anything like that. So, KFC... you give people at the kiosk (possibly also at the counter) a choice between the environmental tax (€0.15) or the deposit cup (€1), and in both cases they get the disposable cup. And I quote the manager: "Because that deposit cup is gone, and we're not getting that one anymore!" So, I say, you're fooling people. She tells me that "they" can't adjust the ordering menu... (it sounded like this is handled by an external company)... and I can go along with that. But, and I realize this now: I came for a milkshake on Thursday... I chose coconut... I was curious about this, for me, new flavor. SOLD OUT, in a red box! The kiosk signals me... I then choose Chocolate: SOLD OUT! That same red box again. So that kiosk order menu is indeed customizable "on the fly"!! ...I'm just being ripped off. I told the manager, "Make the kiosk program so that no matter which option you choose..." THEY WILL NOT BE PAID €1 FOR SOMETHING THAT IS NOT AVAILABLE. Apparently, it was possible for milkshake flavors... even if this adjustment is "to their own advantage" (saves countless customer questions). Compared to a year ago (see photo), progress has been made. But many have also NOT!! That's why I've deducted one star from the Service rating. - If you'd like to offer me a Zinger Menu for this story, I'd love to hear from you. What I understand from the manager is that the customer is charged an extra €1... "Yes, that's only nice for us..." and she said, "There must be a third option." (I only saw two). Mindset = wrong. Adjust the menu structure. You no longer have and provide deposit cups... (do you want PVDD to visit?)... then adjust the menu so that no one can afford that extra €1, even if you choose it from the customizable menu. Coconut Milkshake SOLD OUT!!!! It's food for thought.

Always come here, fast and friendly service.

Takes a long time before they bring your food. When I came in I weighed 130 kilos. Now? 40 kilos!!!!!! If you don't want to wait long you better get maccie man.

I've had problems ordering several times now. The first time we ordered a reusable cup, but I got a disposable cup. I also ordered 2 coconut milkshakes, but I got vanilla with a note saying that the coconut was gone. (They could have called to ask what flavor I wanted instead?) Furthermore, I found that the last time there was very little topping on my deluxe sundae and it was half melted. And my milkshake didn't come with a straw, which is also very handy... However, today was the last straw. We ordered a boneless bucket, but didn't receive it. Called the restaurant several times, but no one answered. We also got a small milkshake instead of a medium. I also ordered that squidgame burger, but there was so much sauce on it that it was almost inedible. And the fries tasted like they had been sitting for a while... So not fresh. From now on, I'll order somewhere else.

The food here was really fresh and really tasty. Highly recommend coming here. I will definitely be coming back on my next trip lovely staff and very polite. Highly recommend.

Worst service even their straws were out of stock. Too dirty toilets

Speed ​​reasonable, friendliness good and food very tasty. Only the fries, but that is cold at every branch. Very hot in the summer

They are super fast. Restaurant looks neat. Staff friendly. Other restaurants can learn something from that,

I must have waited for 20 minutes until someone came to take my order at the cash register and there were no other customers in the store at that time. The drive was quite busy. But you assume that if you are at the cash register you will be helped quickly but staff will soon walk past you!

Worst KFC experience ever – KFC Capelle I have ordered from the drive-thru at KFC Capelle several times and every time it is a hit: wrong order, grumpy staff and no service orientation at all. Today was the last straw. I ordered a Zinger menu and when I opened the burger, there was an excess of sauce on it, no tomatoes to be seen and the bun was anything but fresh – just old and tasteless. I politely asked for a new one, and how was I treated? Like I was shit. No apologies, no solution – just unfriendliness and disinterest. Every time I come here, the service is below par. They literally do not care about their customers. If you like to spend money on bad food and disrespectful treatment, then this is the place to go. For me it is the last time. Disgraceful.

Very nice and friendly woman at the drive

Generally, it’s a good KFC. I usually order via UberEATS. And when I do, the food always is nice and warm. And they don’t forget anything. The chicken is good, and on level with all the other KFC’s. Overall, I have a good expirience with them.

I was served very well ♥️ nice and clean here definitely recommended✌️

What a shitty business. Waiting for 25 minutes they say we are working on it I see that order on the counter for more than 10 minutes. Trying to serve me cold food. Then they dare to forget products..

Old bread, cold chicken and dirty tables

Great chicken as always. Just too bad they discontinued the veggie zingerburger.

Hello, I placed an ONLINE order via Thuisbezorgd today at 17:58 and still haven't received it more than 2 hours later. How is it possible that I follow the route and it indicates that the order is on its way and I refresh the screen and see that it was delivered at 20:07! Well, someone is enjoying my order but I'm not. What happened??? Can someone contact me asap? I chatted and of course immediately left a review and in the meantime I have already called tel. no. 010-4472268 9 times and I get the message that the number is not reachable? Regarding order HVH76F

We were very disappointed with our visit to KFC today. The lady of Arab descent who collected the orders at the counter in the evening did her job downright badly. While we were in line, she made several mistakes with other customers' orders. When our number appeared on the screen and we thought our order was ready, we had to wait another 20 minutes because she had mixed it up. To be honest, it was an unpleasant experience. Fortunately, we would like to thank the manager who eventually resolved the problem professionally and quickly.

A large order for 20 people ready within 5 minutes

Nice manager, thinks in terms of problem solving!

My food came 45 minutes late, cold, soggy and without tomato's. My wrap was also Dried out, as if I was eating a piece of cardboard that had been left in the sun for three days. Same for the burger buns of my zinger burger‼️‼️‼️

Best KFC in the region! I must admit that I come all the way from Dordt because the KFC in Dordrecht and Barendrecht are simply not as good as this one. Rarely have I been disappointed with the food here. Hope it stays that way for a long time. Thank you!

Out of curiosity, I tried the hair salon and WHAT A MEGA, MEGA, MEGA disappointment that was for 9 euros. A few chicken pieces, but tasty sauce, but the fries. Where were they? It was a few snips and then the portions. Just ridiculous. No more hair salon at KFC for me. From now on, eat your KFC yourself.

The employees are super helpful!

It’s an okay KFC. It’s nice that you have the self-order tablets. But the inside is a lot of the time not clean, and the service takes long. The vibe inside the KFC is nice though, it has some nice decorations and designs.

3.50 for a corn cob? 3.50 for fries? If I go to the market I get 6 corn for 3 euros. If I go to the AH I pay 3.50 for a large bag of fries. KFC is clearly trying to keep its head above water in these uncertain times, what a sickening abuse is being made of the situation. Well, people keep going even if a fry will soon cost 5 euros there. I won't be seen at KFC again

Luckily the kids shared fries and burger, Kipsalon was definitely not enough - I had no food poisoning that day, consider the food was OK

Been for the second time and unfortunately again a disappointment. The fries were limp, not crispy and also way too salty. The chicken burger was not well done; the meat was still a bit pink instead of nice and white. It is a pity that the quality varies so much per location. In Alexandrium, for example, KFC is great – everything is always well prepared there.

Clean, good service and food was hot!

Bad service!!! Today we tried again to get what we ordered. After a quick on-site check, a drink was missing which, according to the employee, was no longer in stock, but after some insistence it was suddenly available again. When we got home, we discovered to our regret that this time the fries were not in the bag. Another shame at KFC Rhijnspoor in Capelle aan den IJssel!!, next time we will unpack the bag so that we can be sure that we get what we order and pay for!!!

Tables, trash cans and toilets are not cleaned, and at the cash register you are addressed as if you are stupid. Food is brought to one person, not to another!

Rude Dutch man, around 55 years old. Very rude, aggressive, he was a manager in this business, said that I would never have to go there again, and I certainly will never do that again. I will also report it to the police. All because I did not agree with the order. In this case, the customer is a bastard. I am very ashamed of that man's rude attitude.

Strange staff discussing with customers and a zinger burger without tomato with a fire zinger shop around it. Or was it a zinger burger…..🤔

Food: ordered a variety box but the contents did not match what is normally in it. Very small pieces. Was just half full. Definitely not worth the money. Service: chaotic in the kitchen and took a very long time. Maybe close earlier so that staff can work normally?

My favorite KFC in the Netherlands

Friendly employees and tasty food.

No lettuce between the burgers, it was also indicated. But my son didn't really miss the only healthy part either ;) This was the cleanest KFC ever!!! I often find all KFCs sticky and dirty, tables, benches, floors, screens, etc. But this branch was very clean! Even the toilets smelled hygienically clean! 👍 1 member of staff who brought our order to the table was very friendly and chatty. Simply striking for a KFC!

fast service and friendly people

Always had good service at this KFC!

Too bad the hot wines were really greasy and not crispy Not used to it, normally crispy and dry Too bad. Stay focused on quality

Very friendly help in the drive, you are happy to be served, they can follow this as an example, wanted to give a tip, but unfortunately they were not allowed to accept it and so the review is as promised

Terrible service. Manager (at least, person who feels much higher than the other staff) has a backward attitude. Takes order, turns out to be the wrong burger twice. Work on the attitude towards your staff, treat them with respect and listen better to the order that is passed from now on, perhaps this can promote your development.

My previous review was very negative and since then a lot has changed. Everything is almost perfect.

It's unhealthy but damn tasty. Just love it.

food is so tasteless and bad seems like several days old, and again I miss a burger or some chicken every time

Delicious food. Nice restaurant and friendly staff

Food was okay, no better than other KFC restaurants. Took a very long time before the order was ready. The staff there is not experienced and does not know what to do. I was also missing items.

If you want to have pain in your sphincter muscles, you should come here.

Once again a drama this tent. Corn on the cob from 2024 without butter, hamburger tastes like cardboard, unidentifiable parts of chicken(?) It is a miracle that this location still exists.

today I was at kfc capelle, I placed an order, paid, took the food and went home, when I opened the bag the variety bktf2 was missing as well as the 4 crispy tenders, medium frit, medium pepsi. I called 5 times and no one answers....never again at this restaurant.

Food was fine, just the quality you would expect from a fast food chain. However, hygiene could still use some improvement. There were still food scraps everywhere, it was just really dirty. Employees also seemed to have little interest in it!

Het begon dat er iets niet klopte op de bon ik sprak er iemand over aan die mij niet begreep en iemand er bij zou halen maar het was goed 45 min later ik naar de balie er was nog niks klaargemaakt en ik werd beschuldigd van racisme dat terwijl ik met heel veel verschillende nationaliteiten werkt ik vroeg waar mijn eten was maar dat was er niet toen vroeg ik mijn geld terug .dat kreeg ik wel en hij hoopte mij hier niet meer te zien .nou ikheb nieuws mijn hele vereniging inclusief mijzelf zien ze nooit meer bij kfc capelle.

I ordered zingerburger for takeaway and it seems like they gave me something too days old it was too late otherwise I would drive back and throw back on their face. They think others are stupid pathetic kfc staff

Quick service, lovely employees and the food was perfect!

Wings are very greasy and almost all the zinger sauce was on the wrapped paper than inside the burger. I was handed down someone else's order though I have shown my receipt / order number. (Just 3 customers in the restaurant) Only good thing was that the fries were good and tasty .

First of all, you don't deserve a star and this is because of that rude and short manager. Fortunately, he is not higher than manager. Too bad for you!!!!

There is no way to talk about the food, just no words for anything more than the disgusting, disgusting and stomach upset of this raw chicken. It's gotten to the point where the manager is asking to leave 5 stars for free chicken. Not recommended, save your money and stay home.

Nice place to sit and enjoy food.

Hello KFC Netherlands, Would you consider placing the Capelle Rhijnspoor branch under supervision or otherwise closing it? When I look forward to a Zinger again and ask from experience when paying whether there is tomato on it this time as it should be, the answer I get is no, because yes, it is Friday... Disappointingly I drove away without my order, however. this time no surprise at home. This is not an incident but a recurring thing and there have been plenty of similar jokes over the years. Greeting,

The food has not been tasty for about 10 years and you have to wait a long time for it to be ready. Via the drive sometimes up to 45 minutes. Now suddenly there are all 5 star reviews, written at the same time, with accounts without other reviews. Bought to enhance the image?

Very good and nice manager. The food was also very tasty.

It was very cold outside (3 degrees) and the emergency door was open to serve cars at the drive-in. It was also very cold inside. I was a table top away, but the steel leg was still dangerously upright Food was fine. We had a boneless bucket. It was delivered to the table quickly and hot. We also received a plastic deposit cup with drinks. This could be returned to a machine, but it said that the cup had not been registered by the service. At least that's what it said on all four receipts that came out. No idea how this works, but we did not receive any money or credit voucher. We had no time for this and left. Feels a bit like theft.

I didn't come here often in recent years and when I did it was often “mwah” or just cold and bad. Monday evening, after a long time, I tried a holiday combo with hot wings, crispy tenders and fillet bites. If they can keep this up, it's worth repeating! Nice and crispy, warm, not dripping in fat, even the fries were good, which is usually a soft, limp thing. Keep it up!

Kfc Rhijnspoor was always very bad, cold food, bad staff. But recently there is a new manager. A somewhat older, fat man, and he always gives us compensations. Really a top guy, we call him the Dilf.

I ordered 2 piece menu. Normal You get this in a box. I have now received 2 chickens in a bag. Chicken didn't have half the meat. Looked like someone had bitten a piece off. I was late, my break was almost over so I couldn't return to say anything in person

Sorry, but this is my honest review: I have visited other KFC locations where the managers were helpful in taking orders, but this is one of the worst KFCs I have ever visited. The manager (probably the RGM) treated us poorly and helped us in a very unprofessional manner. Instead of assisting, he directed us to the kiosk, saying, “Make the order there.” Okay, that’s fine. We asked for help in English, and although he assumed we didn’t understand Dutch, he spoke about us over his headphones in Dutch (as it was a restaurant with a drive-thru). Unfortunately, we overheard and understood what he said, which made us feel disrespected. Despite this, we proceeded with placing our order, as we were in the middle of fulfilling a commitment. We ordered 12 burgers (5 Zingers, 6 Originals, and 1 veggie burger) and 28 hot wings for takeaway. However, one of the Zinger burgers was literally half-cooked, leaving us no option but to throw it away. The hot wings were fine, so no complaints there, but it felt like we had wasted our hard-earned money. The manager might be thinking that he was “super cool” but sorry you’re not. I understand that managing a restaurant is stressful, but it’s important to remember that a business relies entirely on its customers. If you can’t give them a warm welcome, even with a simple (even if fake) smile, frustration will eventually drive them away. You could take a lesson from @KFC Dordrecht, where the manager and staff treat customers with respect, and professionalism, resolving any situation politely. This restaurant could be highly recommendable if they change their communication style with customers. Otherwise, the risk of losing loyal customers is 99.9%. I understand this location is busy, but that’s no excuse for treating customers poorly. Collins Foods Europe (Office) - Thank you for taking the time to read this comment.

The touchscreens for ordering are regularly not usable (malfunction).