McDonald's in Wijk 33 Heerlen-Centrum

We ordered 3 chili chicken and only got 2. We called them and they said send us an email.

I went to McDonald's here in Heerlen with my family. It looked pretty normal, but it was a bit busier, but that was probably due to the time of year. We ordered our food at a kiosk and ended up waiting 12 minutes for it, but it all looked good. I opened my McDonald's box. They'd forgotten the bottom of the bun. They brought out the wrong versions of the burgers, and everything was cold. So, I wouldn't recommend this.

Your McDonald's doesn't process orders properly; it takes an incredibly long time. I even found a hair in a hamburger once. This is unacceptable. I thought maybe something would change, but no, it just keeps getting worse.

Stinks, had to wait 20 minutes and food was cold.

Boring McDonalds, old and full of annoying students.

Of all the branches I've visited in Germany, France, and Belgium, this was by far the worst in terms of food quality. We were a group of three, and none of us finished our meals. On top of that, the tables were dirty (not just ours). That was our first and last time there...

Nice cozy and nice atmosphere service good food is also good

Too busy, pay for toilet. Unfriendly staff.

The food was decent, but the wait time was truly excessive for a fast-food chain. Fifteen minutes for a simple order, while half the tables were still dirty. The staff did their best, but there weren't enough people working. The restrooms weren't clean, and the smell was disturbing.

Read a review that even paying customers must pay 50c to use the toilet. Well, it's now 1 Euro for paying customers. Appalling.

I ate here. Wanted to use the bathroom and they charge 50cent for using it. For clients. Avoid at all costs to consume in this place

The food is always delicious, sometimes when it is busy you have to wait a while but that is understandable.

Service? So bad. Food? Cold and tough.

Our kids and I thought the food tasted a little different than what we're used to at McDonald's.

I waited 40 minutes for my order and received the wrong one twice. Luckily, it was resolved politely. Busy, screaming, and mannerless children behind us tried to grab the food off our trays multiple times. Parents didn't do anything but get angry at us when we moved (?). I had to pay 50 cents for the restroom even though I ate there, only to be greeted with a slip-and-slide of urine and wads of urine-soaked toilet paper. I almost fell over in the wet mess. If you say anything, you're looked at like you're stupid, no apology, no 50 cents refund, or anything. The only good thing was that the food, when we finally got the right one, was surprisingly fresh for a McDonald's.

You don't expect much from a McDonald's, especially not in a city like Heerlen. However, I was unpleasantly surprised during my first visit to this location. It was without a doubt one of the slowest McDonald's locations I have ever experienced. The waiting time was exceptionally long; it took forever for my simple order to be ready and packed. The workflow seemed completely disorganized and the staff radiated little urgency and weariness of life. The food itself was also disappointing. The fries had clearly been in the fryer for too long: limp, dark in color and with a bitter aftertaste. Even the standard quality that you can expect from a fast food chain was not achieved here. If you are planning to quickly eat something here before catching the train, I strongly advise against it. You can better assume that you will have to wait at least three times as long here as in an average McDonald's. During my second visit, it even became downright absurd. While I was eating inside, a report came in about a possible bomb threat across the street. Instead of quickly evacuating like other stores did, the staff here decided to do something remarkable: they locked the doors while customers including me were still inside. We were not allowed outside, while employees stood at the door to see what was going on. At the same time, they just continued preparing orders as if nothing was wrong. Is this normal for this McDonald's? This felt incredibly unsafe, at least the minimum professional, but above all unsafe. In situations with a potential risk to safety, you can expect that protocols are followed: evacuation, clear communication, and especially no doors are locked while people are inside. All in all, my experience with this McDonald's in Heerlen is far from positive. The slow service, substandard quality of the food and the ridiculous attitude in an emergency situation give me little reason to ever come back here. For a chain that is known for speed and accessibility, this location leaves a lot to be desired in both areas.

A Culinary Disaster – An Ode to Tragedy and Slowness at McDonald’s When one enters the hallowed grounds of a McDonald’s, one does not expect a gastronomic revelation, but at the very least a hint of efficiency, a dash of hygiene, and perhaps – oh my god – food that does not seem to have been dredged straight from the hellish depths of neglect. Alas, my recent visit to this establishment was an existential ordeal that would make many a philosopher rethink their existence. Let’s start with the wait. For thirty minutes – thirty minutes! – I stood there, enveloped in the aroma of rancid frying oil and despair, watching a choreography of chaos unfold behind the counter. Young people, seemingly trained in the noble art of inefficiency, stumbled like lost souls between fryers and touchscreens, while my order – a seemingly revolutionary combination of fries and a burger – fell victim to bureaucratic standstill. And then… the drinks. What a treat. The cups, wrapped in their cardboard disguise, contained a fungal culture of such intensity that I wondered if they were experimenting with a new McFungi. The green and gray flora that had settled inside was undoubtedly the result of months of scientific neglect. I felt more like a participant in a biological experiment than a customer in a fast food restaurant. Finally, the fries – oh, the fries! They were so saturated with salt that I briefly considered whether I had accidentally ordered a salt mine instead of a portion of potato sticks. My taste buds are now dead, buried under a Himalayan mountain of sodium chloride. Even my kidneys sent out a desperate SOS after the first bite. In summary, this experience was a play in three acts: tragically slow, biologically disturbing and culinary sadomasochistic. If Dante were alive today, he would undoubtedly dedicate an extra circle of hell to this McDonald’s – one where you wait forever for a burger that never comes, while drinking moldy water and munching on salted fries. In short, this McDonald’s has done the unthinkable – made me long for the kitchen of a mediocre prison. One star, purely out of respect for the gravity that still works in this establishment.

Almost perfect just a bit of a wait for the food but that doesn't matter much

This Mac is a bit like that boyfriend from whom you expect the bare minimum but never get.

The quality of the hamburger was not good and they could have used at least slightly better ingredients.

This McDonalds is terrible. Way below average. Orders are slow. Every table is dirty and the floor is dirty.

The dirtiest McDonald's smells like a toilet inside; you can't breathe from the filth, a total disaster. I ate there and I was sick for two days. I don't know why they're still open, I don't understand why people still go there.

If you are visiting Heerlen, this is a must-see. One of the most famous sights in Heerlen. The atmosphere here is very representative of what you can expect for the rest of Heerlen. Honest Heerlen, that's how we have always been and that's how we always will be.

I'm not a Mac fan myself. My company does

Way too expensive for what you get and for this quality..

Always busy and working with a voucher system which still causes delays, even if you have only ordered 1 ice cream, you still have to wait, that's a shame

The slowest McDonald's I've ever seen. Staff are just idling in the kitchen and I have been waiting for my order for 15 minutes

The McNuggets were tasty again, but it's a shame that you had to order via the order screen...

Bad at everything. The restaurant is really dirty, the waiting times are crazy long. Staff completely ignores you, you can see that they have no idea what to do in crowds. I didn't even want to taste the food anymore so I just left. Really bad. For a euro more we had a delicious meal elsewhere

Ordered via home delivery, what is stated on the receipt is correct, but someone put in the wrong order. Called and they say McDonald's can't do anything about this because it's all delivered via home delivery. This is nonsense! An employee who was not paying attention simply mixed up the order. So 100% McDonald's fault! I had to contact Thuisbezorgd because McDonalds did nothing with this. How amateurish you are!

chagrijnige medewerkers, veel hangjeugd wat gedoogd wordt, zowel binnen als buiten, een betaalpaal die keer op keer kapot is. Met name het hangjeugd is een reden waarom ik er nooit meer een voet in ga zetten.

If you like it, MD is just delicious. I had opted for take away, but the lady behind the counter resolved this nicely, so the service was excellent. Atmosphere is difficult with the mega crowds, but that's not what you go for.

Unfortunately, this is one of the worst McDonald's locations we have ever been to. My previous review was not published, but the problem remains the same. Large groups of young people regularly hang around here, who do not order anything or only let one person order, while the rest cause a nuisance. They sit on tables, put their feet on chairs and disrupt the atmosphere for paying customers. There is a sign with the rule that everyone must order a drink, but this is hardly enforced. The staff understandably do not seem to say anything anymore, probably because otherwise they will get a big mouth. The worst thing is that this situation makes McDonald's not child-friendly. This should be a place where you can eat quietly with your family, but the constant nuisance makes it feel anything but pleasant. Really a shame! Hopefully something will be done about this.

It's a McDonald's...what do you expect?

Prices are ridiculous! Service is crap. Especially on uber eats. Always barely warm, super expensive, burgers slapped together terribly, missing items etc. uber eats don’t refund as easily anymore too many scammers. Always an expensive disappointment. Will stay away. Can get way more food from dominos across the road.

Nou, ik kwam binnen en de sfeer was meteen daar! De muziek is leuk en het eten was prima. Wat mij deze recensie laat schrijven is door de medewerks, ze zijn chagerijnig en praten niet duidelijk, voor de rest was deze ervaring top!

I always like this McDonald's and it's just great food, it's NEVER disappointing, but the staff can be quite grumpy SOMETIMES.

Long wait for food was also busy at that time no disabled toilet staff friendly

It is 2025, and many sectors are complaining that fewer customers are coming and less money is being earned. Then it's carnival, the MC Donald's is full of customers and it's 1 o'clock. Then they chase the customers out the door because they want to close. On days like this you could make a lot of money in 1 or 2 extra hours. But that's asking too much here, not commercial at all. Personally it doesn't matter to me, I'll eat somewhere else. The burger we ordered before 1 o'clock... Well, how dry can you get it. Hardly any sauce on it, unedible. What a worthless thing this is

Just bad. Ask at the counter when you pick up your order, is everything included? Answer: yes! Still checked; no chicken nuggets. No apologies or nothing. When we got home (3 minutes later) it turned out that sauce was still missing and the food was just cold/lukewarm. McDonalds... Always a disappointment but asking for the top prize. Take a look in Germany; they succeed there.

Please always double-check your to-go order at this location. We were missing two boxes of mozzarella sticks, didn’t receive the spice mix for the fries, and were given regular nuggets instead of veggie nuggets. This is especially frustrating because it’s not the first time this McDonald’s has made this mistake (normal nuggets instead of veggie nuggets). They need to be more careful, as serving the wrong item—especially when it comes to dietary preferences or restrictions—can be a serious issue.

Asking sad money from your customers for an extremely smelling and dirty toilet. Only 1 was usable for the ladies, the other was already full. If you do ask for money, please maintain it. Didn't get a receipt to return my cup, I had to pay for it. Came to have a coffee with my mother but the coffee machine was broken. I sat there with a drink and my mother didn't. For that one time we can have a drink together. 1x per year. 8 years ago;Pure

The staff is very friendly but the food is so-so. Boiling water for tea was cold, both times, all the food wasn't particularly hot either. In a caramel late macchiato was NO caramel at all. The preparing time took much longer than usual at all other mcdonald's.

Delicious food: mckrokette and café latte

Just too expensive and not tasty

My daughter is screaming in the toilet because she is in pain. I pay for the toilet but the gate does not open. I ask for help and someone actually comes and tells me that I first have to pay for the toilet, which I had already done, but how can you start complaining about 50 cents while there is a screaming child in the toilet!?

The employees drag the company down with them. If you needed a new meaning for incompetence, the store would be your best bet. 8/2024 We visited the restaurant again for weeks. Nothing has changed with the unfriendly staff, even though there seem to be new employees all the time. Unfortunately, there were often tables that were not clean. . It is better to bring your own wet wipes. The people in charge are generally friendly, but must keep employees within their boundaries. We will not eat here again, the burden was really bad after eating. 👎

A bit noisy due to screaming teenagers. Furthermore, a neat place and good food.

Terrible Mac, I will never come again, terrible staff who can't wait an hour for food, tough and cold. And if you say something they look at you like a crash car went even slower than my grandmother on crutches

Extremely long waiting times. Unprecedented for an MC. Donald. And the staff couldn't help but smile. And tables were not cleaned.

How can it be that you have to pay money for path there but you can't return the deposit bottles

No running water at the toilet. Everything slimy and dirty. I thing is one of the worst I saw so far.

Only foreign people who do not speak Dutch and a manager who walks unfriendly, toilets that are dirty and a lot of rubbish inside and outside

Don't order anything, it's never right, call home delivery and you won't be able to reach anyone. In the meantime, I have ordered here a few times, and now three times no fries sauce, but it was on the receipt

Must be a refresher on the menu

No table clean. Nothing cleaned up. Bah.

My strawberry milkshake had no strawberry :(

A typical McDonald's, and it was clean when we visited, we've seen it differently.

There was something everywhere, it wasn't busy. The girl behind the cash register just left me standing and had to ask if I could finally pay. Niece asked for a cloth for the table, she also left her behind and therefore did not get a cloth to clean the table.

Terrible staff. Unhygienic with their long nails yuck. Don't go there again.

It really takes too long to get the food, but the atmosphere was there

What a bad mac, staff very grumpy, food was cold, coffee was cold and had to pay to go to the toilet. Downright a bad mac. Not recommended!

The staff is as nice as they can be given what they have but the food is not consistent. The coffee frappe's are lumpy and not drinkable through any straws but definitely paper straws.

I got McFlurry Oreo without chocolate liquid but it came with choco, and it had way less oreo than other McDonald's.

Food cold, no clean tables, completely overfilled trash cans

It could be a bit friendlier...and a wipe over the table is too much to ask?

Bad service, busy and no overview

A bit tucked away, not a clearly recognizable entrance. Once inside, a recognizable concept, but not the prettiest establishment

The lady doesn't understand how to drive. There was another customer in front of me before my order would arrive. I can track the order via home delivery and saw that the car drives unnecessarily in the wrong direction before it reaches the other customer. When she had had the other customer, I saw her driving back towards the McDonalds (I was already afraid that my food would no longer be at the right temperature). Then the lady arrived at my place. I happened to be already at the door and the lady first drives to the other side of the street straight past my house. Then she came back and stayed in the car (probably waiting until I walked to her car to get my food.) Finally, I got my food. My frapuchino is now just a lukewarm drink instead of an iced drink and my chicken nuggets are no longer warm either. I gave the chicken nuggets to the dogs because I don't like reheating them in the microwave either. My frappuchino is now in the fridge hoping it will become a little more iced.

forgot my sauce (which I paid extra for) AGAIN, coincidentally this was the one time where they made my food decent instead of forgetting the cheese on my cheeseburger

Hamburger literally thrown into the paper, ketchup spread over the entire paper but nothing in the burger, ditto for the cheese... Ordered a strawberry milkshake and got a vanilla... Ordered chicken 9, put it in an A bag with the hamburger... Furthermore, the staff is very unhygienic and grumpy. There are 2 managers walking around and they are the only 2 who speak Dutch. In short, a very bad restaurant!

Food is okay but it is small and without atmosphere

Just what you expect from a MCDONALD'S

The lady at the counter gave me the wrong milkshake even though I am allergic to bananas and I went to ask for a new one, she said "Just drink it and don't be so arrogant" 😤

Just like in MCDONALD'S. Nothing can surprise you. It's all good 👍.

No atmosphere inside, order and take away is the best

Why is everything so dirty in every MC Donald's branch, not a single table is clean or is being cleaned, not in Heerlen or Düsseldorf is everything dirty

Deserves less than one star. What a staff. Slow...the waiter with dreadlocks coughs into her hand and continues with the order. Was also grumpy. No, never again to MC DONALDS IN HEERLEN Didn't like it.

Really bad!!! The worst McDonald's I've ever been to, so the children can eat after a long walk and several establishments that are too remote

Top store! Especially the Kodak Black mascot standing outside! Very nice 😃🍔🧀🫦😺

Unfriendly service, toilet was underwater, no one was interested

I miss the ball pit in the basement

Ordered 2 fries with sauce separately and they refuse to give me the sauce I paid for and asked for Really very not customer friendly

There is a lot of aggression, arguing and growls forming at the fair

Very tasty food, I often come here when I am in Heerlen center for shopping, highly recommended

Food fine. Tables filthy. Noisy guests. Paid toilet

It is not acceptable to pay for the toilets when you are a paying customer ! That's the first time in my life I see this. I thought it was a joke! I will never come here again. Its a rip off and they should be ashamed of themselves!

Food is delicious but not fun and people are also helpful.

I had hair in my burger because the staff works without hair net. Then you ask for a new citizen as compensation. You will then be thrown out of the business!

At most we walked past there!! We don't see there!! Don't find it edible, really don't like it.

They have one of the most expensive McDonald's in Europe, charge for everything and now you must also pay to enter toilet, they are insane.

A Mac. Otherwise not that special.

The food was as always, but there were 3 annoying guys from abroad who threw wads of paper all the time. And of course react hypocritically. In short: bad atmosphere.

I had to wait 40 minutes before taking my order and ordering

Busy McDonald's. But enough seats.

Sometimes it is way too busy in the McDonald, but otherwise a good McDonald, but when I got there I couldn't order chicken nuggets Parking is difficult because it is in the center

Ball tent. My hamburger was cold, cheese not even melted. Forgot to drink. And nothing is done about the nuisance caused by tupen in and for the business. Definitely not worth the money, you'd be better off letting his shabby guy rob you in front of the door.

Ordered vegetarian nuggets, got real chicken. Fortunately, it was exchanged for the vegetarian one.

Because of the car in front of me who was going to change his order at window 2, my food was cold. When I asked, I immediately received a new one. Very nice and polite help from the manager. A staff member who took the order helped. He was very friendly and atmospheric! Nice experience. Glad it was possible :)

Eten is prima alleen die zakjes frietsaus zijn bagger..