McDonald's Almelo Oost in Wijk 17 Hofkamp

Wrong orders every time. Cold food. Dirty "restaurant." If you go back, you'll have to wait 20 minutes for a wrap, which they've forgotten again... When you finally get the wrap you've been waiting for, it's still cold... Worthless here. Not recommended.

Usually get the order a bit wrong or the food is cold, but it's not bad. Decently clean usually.

Didn't eat anything, quite chaotic upon arrival. Didn't look inviting or organized.

Never go to this McDonald's again. The staff are more busy playing with their mopeds/smoking, or even that little manager is busy eating sushi.

The ice machine is out of order and there is smoking (both cigarettes and e-cigarettes) in the restaurant....

A dirty mess, cleaning up is appropriate

• The toilet is very bad • The toilet is very bad • The toilet is very bad • The toilet is very bad

What a mess here! I've never seen such a disgusting Mac! Employees are hugging each other while the trash cans are overflowing and tables are covered in garbage! The toilet is full of toilet paper!

The fries were soggy and old. The burgers weren't really warm anymore. This is by far the worst MC we've ever been to. Drive a bit further to another MC.

A very bad experience at McDonald's Almelo Oost – and this is already the second time. I had ordered €70 and was there with four children. At the checkout, I clearly indicated that I wanted warm fries, because I had received lukewarm ones last time. Yet, after a long wait, we received lukewarm fries again. Moreover, the order was incomplete: the sauces and drinks were missing. When I pointed this out, they took my receipt, and I never got it back. I then went to the front myself, because I suspected the drinks had been forgotten again. They were ready in the kitchen, but no one brought them – and even that wasn't complete. There were plenty of staff and it wasn't busy, so I really don't understand this. When I noticed that the fries were lukewarm again, I spoke to the manager and explained that this wasn't the first time. The fries were replaced, but the drinks were still missing. The hygiene was also disappointing: dirty tables, trash on the floor, and a dropped milkshake remained there the entire time we ate. With four children, that's not a pleasant experience. I find this unacceptable for a company like McDonald's. Hopefully, McDonald's Netherlands is taking note, because this location desperately needs better management, organization, and customer service.

The fries were cold, the trash cans overflowing, and there were tons of young scum hanging around. In short, it was awful!

Bad atmosphere, I still haven't got my food after 15 minutes, haven't had my food yet but the service is so bad that I'm already writing a review

Nice to eat occasionally, but we were shocked by the prices, they have become considerably more expensive.

Great place to eat a hamburger or something else

Simply unbelievable. The umpteenth time they've forgotten something at the McDonald's drive-thru, even though you paid for it. It's only getting worse, and you're not taken seriously. We got home and noticed the apple pies weren't in the bag. I even forgot a cheeseburger the other day. Is it so hard to double-check an order?! People pay for this!

The manager of this place should really think twice. What a chaotic mess. I constantly get cold food. Last time, I ordered a Happy Meal and nuggets. The nuggets were incredibly dry and almost cold. My Happy Meal wasn't even normal. A cold hamburger, and the bag of fries only a quarter full. When I walked back to the counter and told the young woman, about 16, that this was ridiculous and not the first time this had happened, she took the bag to her colleague who was at the fryer. Both women looked at me and started laughing. Also, the young employees are more concerned with chitchat than taking customers seriously. So many mistakes are being made. Maybe they should get their act together first, because you won't be seeing me at this McDonald's again.

This McDonald's used to be clean and tidy, but not anymore. The staff, 16 years old or younger, just stands around looking around instead of tidying up or cleaning. Three orders were incomplete. Next time, we'll go to a different McDonald's.

Easily accessible and good fast McDrive

No words... for very bad!!! It took a long time (25 minutes) for the cappuccinos. They were lukewarm, no spoons, no sugar. They were put down without a tray. Only an apology was given. More because I actually had to. This isn't McDonald's worthy! It wasn't busy at all, so that wasn't the reason. I won't be stopping here again unless things change drastically.

After waiting fifteen minutes, I asked at the counter where my order was. Only two cappuccinos. The employee looked surprised at the order and said she was preparing it. After five minutes, she returned with only the two coffee cups and nothing else. She put the cups on the table, apologized, and walked away. The coffee was cold and undrinkable. We won't be returning to this location. It's unworthy of a yellow M. It's a shame the minimum rating should be one star.

I regularly have to go back to the cash register because of order errors (forgotten sauce, wrong product, etc.). If I'm in a hurry, I drive around to McDonald's Woonboulevard.

There are 3 people preparing my sandwich, all three of them touched my sandwich regularly, they don't know what to do at all, not really fresh

I placed an order at the kiosk and then had to wait an hour. Finally, I went to the counter and asked why it was taking so long, but it turned out the order had been given to someone else. I was then told they would rush the order, and then waited another 1.5 hours without receiving any compensation. Terribly poor service!

Great location. The atmosphere isn't great here, so it's perfect for takeout.

Nice food, service was less good

A very simple order: one Happy Meal with chicken nuggets and four cheese bites. Easy peasy, you'd think? But they still managed to get it wrong. Instead of the cheese bites, there were four chicken nuggets. 🤣 Not the first time it's gone wrong there.

Poor service. They don't speak politely when they deliver the wrong order.

I really dislike this McDonald's compared to other McDonald's experiences. The buns are dry, the burgers have little or too much sauce, and they're often not warm anymore. The fries are soggy and tasteless, and the wait in the drive-thru is very long. In short, not a very good experience here.

It's so disgusting here!! Filthy floors everywhere. And incredibly dirty tables. I've never experienced such filth. And it's 12:30 in the afternoon. How is that?

I've been to quite a few McDonald's in my life. But this is the most disgusting McDonald's I've ever seen. There was a thick layer of grease on the floor throughout the restaurant. It hasn't been cleaned in months, it's disgusting.

A very poor order, only half was delivered. You then follow up and are told, "I'm so busy, ma'am, I didn't hear you say anything." The burgers were very sparsely topped, with one piece of pickle you had to search for, and another with two pieces of onion. The sauce was almost inapplicable, and where no mustard was supposed to be, there was mustard. The tables were very dirty, and the floor was littered with all sorts of things that had fallen earlier in the day. Unfortunately, this isn't the first time we've encountered this, with almost no one eating in the McDonald's itself.

My entire order was wrong again, as usual. I finished my drink and saw how dirty the inside was; it didn't even look like it had been washed. My burger was cold, and my fries were also limp and cold. Otherwise, it tasted fine.

Wow, nice! Friendly people there! I live in the Randstad, oh my, what a rushed bunch of people we are.

Great for a drive through coffee

If you want to try something different you should order here because taking an order is already too much for those 13 year olds, if you pay the top price for that junk you also expect a bit of service so do something about that mc donalds and give those working young people there a paper round etc. and put a few adults there with a bit of catering experience.

Orders were issued immediately in the system. So there was no rush at all.

I thought it was very expensive compared to a cafeteria.

The milkshakes have been so tasteless and frothy lately. It's all about selling these days, but the quality is...

I drive through the McDonald's drive-through with my kids, wait 20 minutes, get half my order, and then I'm told to go through the drive-through again, then wait again. I tell them to hold the order, it's cold. The manager arrives with two bags, but no, it's been reheated. I still end up with cold food, half a container of large fries, and sizzling cold hamburgers.

No soft drinks to order and no license plates, the entire system runs on a single staff member, and there are a number of questions. If your order is canceled, you can reorder. Extremely annoying. And lukewarm fries too.

No soft drinks, tables covered in food scraps. No more plates. And I received the wrong order twice.

The fries were soggy and cold when they finally arrived. It looked like they'd been sitting at the counter for a while. And you have to bring a number for table delivery :-(

Very slow service and not as clean as it should be.

Yet. Never in my life experienced the slowest mac that exists, takes so long! While there are no customers! Been there 2 days in a row and waiting time 10 minutes in the drive, ordering is fast but then! I think it says on the invoice are you very slow is this the name for you🫢

Food was normal. The shop was a big mess. Almost too dirty to sit down. The high chair was really too dirty to touch. Putting away trays, almost impossible, everything was full

Ordered a plain hamburger due to allergies, a cheeseburger was taken apart, instead of a new one being made. Also, the normal chicken nuggets had spicy nuggets in between. Not really great

What a disgrace for the name Mac Donalds. Dirty floors, fries lukewarm and limp, Big Mac lukewarm and little taste, cola with little fizz and a strange taste. In short: something said about this and staff / manager thanks you for reporting and just moves on ... really never encountered such a dirty Mac Donalds.

I love McDonald's, but it's been different for a while now. The service at the counter is friendly. They forgot to provide sauces, straws, napkins and to differentiate between Coca-Colas (regular and light). The food was good and hot. The bathrooms are generally not clean. The playground outside should be closed. !!!! Don't let your kids go there!!!! It's super dirty. I went in with my daughter and she warned me. Cigarettes, lots of dirt, broken parts. It's not safe and it's against public health. I spoke to the manager and he said he would report it. But he didn't even leave the counter to check or close it. This is my last experience at this McDonald's.

Eating out once, arranged a babysitter and ordered food for the babysitter and children. Sauces missing, milkshake is bad (less than half filled) call them afterwards and I only have to file a complaint? If you already pay, you don't get it or just filled too loosely. Really McDonalds, you have lost a customer, just calculate that in the price for those who still dare to come to you.

Ordered food And it was lukewarm again, looks like Mac furniture store Received new after complaint But for now I'm done with Mac For heaven's sake, pay attention to it The quality is really bad

Ridiculous. 2€ for this kind of thing, not even mustard and only one slice of pickle. It would be less insulting if they didn't give any pickle at all. "Maybe it was a one time mistake", else burger I ordered was the same. Greed at its worst.

Inside there is always a lot of mess, very dirty tables, chairs as well. Employees lack communication, not everything is put on the tray..

Very unfriendly staff. There are places where you get friendlier help. Didn't really feel welcome, staff doesn't look very happy either.

Lukewarm fries, lukewarm burgers, bacon on the Big Tasty was barely cooked. That has been better. Furthermore, an incredibly dirty floor and dirty tables, and really no one who cleans things and clears out the waste bins. Since the previous owner sold this place, it is becoming more and more of a drama.

Or did not like 1 time wrong food 1 time not complete No serving A lot of mess on the floor And that in 1 visit

It's basically like any other McCes. But it's really well located next to the swimming paradise. There's a nice outdoor seating area.

Delicious food, unfortunately something goes wrong too often.

Picked up food. First it was open on the counter for 5 minutes so everything was cold. When I got home all the sauce and the 6 chicken nuggets were missing.

The service was unprofessional, and my takeaway order was incomplete. I opened my order at home and found the children's order was missing. What a shame.

Great restaurant!! I asked for a double big tasty and I got a dried out half dying double quarter pounder that tastes like toe sweat with diseases, definitely recommended!!!

Unfortunately, another bad experience at McDonald’s Oost in Almelo. We had ordered two McFlurries to pick up inside. Even before our order appeared on the screen, it was quickly clicked away, probably to keep their scores high. This left us waiting in confusion. After ten minutes, we finally saw that our ice creams had been made and were ready. Unfortunately, they remained unseen for another ten minutes, while the staff walked past without giving them out. Only after asking ourselves did we finally get them – now half melted. This is not the first time that we have experienced bad service here. Very unfortunate, because this is not how guests should feel treated. For us, this is the last time we come here.

The food, burgers, fries and ice cream are excellent. That's why we go there. But the service and hygiene suck. Such a shame. Dirty floor and tables, overflowing trash cans. Dear McDonald's, please do something about this. Where is the employee with the cleaning cloth and broom?

It was fairly clean. The waste bins were overfull9

Was waiting for a long time at the 2nd pole of the mcdrive, others at the first pole were let ahead. I actually had to drive to the back to get to the first post to get help. When I reported that I was not being helped at the 2nd pole, I was also told by the teenager at the counter that patience is a virtue ??? I'm completely done with the Mac, especially because the fries container was half full and cold and the cheeseburger had virtually no sauce on it. No, sorry, but that's not possible. Getting worse.

Then you feel like having some nice fries and what you get, it turned out to be limp and cold And then you order large and you get half a carton with fries

I try to call and the first time there is no answer, the 2nd time they answered and started shouting and the 3rd time they started moving their tongues like this.

Used to come often with my son. Now after a long time I ate again, after a long trip. The place was so dirty, a mess, not once did I see anyone with a cloth or a broom. That was different then. Never again to this Mac. Time for new leadership.

I've never seen such a dirty McDonald's. The toilets were terrible and you can't go there voluntarily. All the garbage cans are full, there is food everywhere, the employees don't feel like it and don't clean anything. I can't recommend it

Once again one big mess. 4 out of 6 ordering columns are out of order, trash cans full, waste everywhere, napkins and a big mess. Both with the food and later with the ice cream, the order was incorrect. Food was also not warm. I don't know what kind of staff they hire, but it looks more like a sheltered workshop than a professional company. Only young people, no or hardly any managers and everyone just does whatever. And if you look at what you pay these days, they should be ashamed!

Bad service, we were not allowed to go to the toilet and were scolded by the staff.

Went yesterday and it was just bad. Hard to find a clean table and the food was not warm. Staff absolutely not motivated. What a mess.

Order twice with the number on the table, but that doesn't work, because employees are more concentrated behind the cash register and speak to each other and colleagues, which is shameful. Thanks, last time.

Fast despite the crowds. Too bad all table service has disappeared.

No comments about the food or the restaurant this is fine. If you go via the McDrive, ALWAYS check your order. As a regular visitor it often happens that the order is not correct, ranging from forgotten sauce to burgers and snacks.

Earlier when I came for a breakfast leak at the Mac it was great. But today the Mac muffin bacon egg was not like others the egg was blue in color which is of course rancid.

The service is very different, they often forget a dish and then you have to beg again at the counter and they almost always forget the straws and napkins. Sometimes there are nice and friendly staff around and sometimes not. Still, we like to come there for the atmosphere and convenience.

Milkshakes are way too thick, they're just like pure soft ice cream.

pretty good food, just a pity that the boy with glasses and name tag sven dropped my hamburger on the floor and tried to use it anyway. When I said something about this he got angry, but fortunately his colleague was nice enough to make a new one. Yvar was also angry when I said something about the hamburger, he was ready to hit me until a manager started barking.

Very unhygienic restaurant not to mention the toilet. Urine smell and you stick to the floor

Ate here after a long day, but it seems that this place is no longer neatly maintained. You immediately noticed that the floor was sticky everywhere, and that there was junk on the floor here and there. So cleaning is not done properly. I heard another guest complain about urine on the floor of the toilet room to the staff, but when I went to the toilet (about 15-20 minutes later) I also found a filthy mess there. The order number signs that you normally place on the table so that the staff will bring your order were also made of half-decayed cardboard with a number written on it. I recently had a bad experience at KFC Hengelo, so the fast food shops in Almelo-Hengelo no longer seem worth it.

Worst McDonald's I've visited! Not friendly staff at all!!! Toilets for both ladies and gentlemen. As a man, I didn't want to pee while standing there.... and I let my 8-year-old daughter pee outside (no, not in the parking lot) but somewhere outside Almelo in nature. +/- 10 minutes waiting for her! This branch had to be closed!!!!!

No, we ordered completely different things and different things arrived, a thumbs down from me!!!!

There have been a few times when a takeaway order has been incorrect, burgers and wraps have been forgotten. Citizens are simply put in a box. Burger on top of bun. You just slip on the floor at the counter, it's so greasy. I wonder what it's actually like in the kitchen. Ate on site tonight, fries were already cold, burgers and sauces were forgotten again. There are simply too many (too) young staff walking around, bantering with each other and not taking the customer seriously. They are only there to make money. (I just think it has become too expensive for this, for this amount it just has to be clean and the order has to be correct) the local shawarma beer is cheaper and of better quality. They won't see me again.

Geld gaat na weken nog steeds voor klantwaardering! Want wederom blijkt er geen fysiek bestelnummer voor handen bij een bestelling middels gebruik van de pilaar. Wederom, want dit is al weken het geval. Bij navraag geef het personeel kortaf aan hierover niet een gesprek aan te gaan, als reden wordt er gegeven dat het te druk is (tijdstip 14;15 uur). Ik gaf mee dat een mededeling bij de pilaren kan bijdragen aan duidelijkheid over ‘t gemis van de bestelnummers, maar deze vriendelijke tip werd afgestraft met een laconieke houding, met desinteresse, met een minachtende blik en zonder verder te beantwoorden, alsof de klant er niet was. Omdat men geen tijd heeft vroeg ik naar een manager, echter werd er gesteld dat deze er niet is en hiervoor niet komt. MCD heeft het te druk voor een klacht? Na de mededeling wordt mijn antwoord niet afgewacht en lopen de jongeman en een jonge meid met een witte McD blouse klakkeloos weg zonder een antwoord af te wachten. Het geeft een onbeschofte indruk waarbij het kennelijk niet uitmaakt wat de klant voor klacht heeft. Voor de helderheid, het was op dat moment niet druk en ben door het personeel van de McD Almelo/ Laan van Iserlohn 2 onbeschoft behandelt met deze wijze van omgang. Overigens niet de eerste keer op deze locatie. De foto is het bewijs dat ‘t niet druk is.

The last few times you ordered food here you got it cold and incomplete. When you call here for a solution, they cannot do anything for you.

McDonald's is really not what it used to be... Small order of 2 cheeseburgers and a McDonald's is just tough😔

And again I didn't get a MC Crispy Honey Mustard in the drive, this is the 3rd time in a row. I called the first time. I received a menu to compensate and I still got the wrong burger. The 2nd time I was no longer around and now I got the wrong burger again. This frustrates me.

McDonald's hasn't been what it used to be for years. The burgers are dry and flat in taste. Often too much sauce on the burgers. The staff at this branch are friendly and helpful. It's just a shame that the trash cans were all packed and there was a lot of waste on the tables and on the floor.

Very bad. Orders wrong. Then stood at the counter for 10 minutes and no one helped you. Worthless! Fries limp and cold. Drink what was missing. Cold burgers. I have never experienced such a bad mac. The last time for me

Just removed some stars. I'm not going to reward old fries with stars.

Expensive and bad service, menu is not clear

Chicken burger, don't forget to drink coffee. Tasted like cappuccino with milk powder

The atmosphere was great, the food is what you expect, but it was super dirty inside. I was looking for a place where it wouldn't be covered in lettuce and sauce, but I just sat down somewhere. I understand that if you are something like McDonald's you don't have those high standards, but this was very dirty 🤢

Iced frappe, literally more ice than the frappe.. do I have to put everything in the blender myself? Fine...

It's strange that you can't get table number signs. So you have to choose to take away and then find a table to eat your food afterwards. And this results in extra waste (bag).

Ordered a McFlurry today, the cup is only a quarter full... It is getting less and less every day at McDonald's...

Today, on 29.12.2024, I visited this establishment around 5:40 PM. I rate it 0/5 – it’s simply terrible. First of all, I was served something resembling garbage, not food, with a partially bitten burger patty! The conditions in the place were awful, complete unsanitary practices. I hope the community will not turn a blind eye to this. Such service is unacceptable – this is not the standard of a place that deserves to exist.

Many mistakes in the order, 3 things wrong in a simple order is too much of a good thing...

I come here every now and then, but oh what a mess it is, the last 3 times the coke is already sticking under your shoes when you enter! There is also a lack of cleaning of the lobby! There have been no signs on the table for a long time so that people know where everyone is sitting! The food is therefore not announced in an audible manner and if people do not hear this, they simply let it get cold at the counter and walk around it with ease! Also, managers are just sitting there taking pictures of each other and laughing loudly and having fun while the customers are just waiting for their half cold food! Trays were not present, he was asked about this and the answer was that they were gone (because everything in the lobby is dirty), then there are still 10 behind his back, so it is not clearly explained to everyone why they put everything in a bag … enjoy your meal!

Regularly cold fries and Julie uses a lot of salt, yuck, that's disgusting Cleaning tables, chairs and benches is no longer an option, so check in advance whether it is clean