Mr. Sushi Heemstede in Wijk 00 Heemstede-Centrum

The shop is very dirty. Many things are kept outside the refrigerator. And a very unfriendly owner.

Tasty food and good delivery service!

Tasty food, very fast service. The staff are nice too, by the way.

Delicious sushi and top-notch service at Mr. Sushi Heemstede! Today we enjoyed another wonderful sushi moment at Mr. Sushi in Heemstede. The food was truly super tasty: fresh rice, perfect filling, and everything tasted exactly as it should. The rolls and boxes are generous and of good quality – exactly what you are looking for when you are in the mood for real sushi. What made the visit even more enjoyable was the hospitality of the team. The people who work there are friendly, helpful, and genuinely attentive. They are happy to think along with you, give good tips, and ensure you feel welcome right away. That makes all the difference! In short: delicious food and a nice atmosphere. We will definitely be back here more often. Highly recommended for anyone in the area craving good sushi! 🍣

Terrible experience. Ordered at 16:28. At 18:49, still nothing delivered. When I called, I was verbally abused by an employee. She called me a liar and hung up. She also refused to give her name. When the food finally arrived, it looked like it had been microwaved. The plastic was completely melted. I sent an email but received no response. Customer service is terrible and rude. Really disappointed. Never ordering here again.

Waited 2 hours, just be honest about that when ordering.. the spring rolls were tough too

Called Mr Sushi Heemstede up to 2; the tuna was really black, looked terrible, called, but they just hang up on you. We got a new one once, but exactly the same problem again: black tuna. Now they just hang up; they don't want to engage in the response.

Waiting 2 hours, where is this going?? I even called and asked politely, the lady said no, they will be with you shortly. Well, 2 hours later and still waiting, these are just scammers!!

Top-quality sushi, super fresh and very tasty. Always good service and a pleasant experience. Absolutely recommended.

Whenever we order extra sauce, it isn't added, even though it's on the receipt and we pay extra.

Went to the store, ordered 48 pieces of sushi to take away. The sushi was ready in 7 minutes! It was great!

It arrived about 10-15 minutes late, but we had a large order. Everything was perfect. The fish, wasabi, and ginger were fresh. There were plenty of chopsticks. The soy sauce came in approximately 30 ml bottles. Everything was neatly and tidily packed in the box. Absolutely fantastic! 👍🏼

I placed an order with Mr Sushi this evening at 7:15 PM. It was a standard order, nothing exceptional. Hours have passed since then, and the order still hasn't been delivered. What bothers me most is the total lack of communication. I have tried calling multiple times, but no one answers. There is no update, no explanation, and no way whatsoever to find out where the order is. I am sitting here with children who still need to eat and have waited for hours without any information. I understand that it can be busy and that delays can occur, but leaving customers completely in the dark is unacceptable. I find a delivery time that is exceeded by so much without communication or accessibility downright ridiculous.

I am hungry and I want to eat. It is still not here.

What a nightmare, waited almost 2 hours! What a terrible situation this has become. Meals incomplete or simply not delivered! What a hassle…. The reviews speak for themselves

I'm giving three stars to avoid lowering your rating more, but if a car bears the name of your restaurant, the driver should at least drive well and not aggressively. Yesterday, around 11:50, a young driver almost hit me when he changed lanes. The rearview mirror isn't a decoration piece; it's there to be checked before changing lanes.

Clean, beautiful place. You get served quickly. Delicious sushi!

Last Sunday, I ordered from this branch together with a friend. Unfortunately, we both got sick afterwards. After filing a complaint via Thuisbezorgd, we were contacted, but no effort was made to find a suitable solution. That was very disappointing. For us, this was not a good experience, and therefore I would not order here again. Not recommended.

Delivery via Thuiszorgd was fast and the sushi was very tasty.

Always fresh, a good quantity, and friendly people

Excellent service and delicious sushi, the rice was made to perfection and the fish was fresh :)

An order placed via Thuisbezorgd with two products that were part of the "buy one get one free" promotion was delivered. After receiving the order, only one of each product was delivered. After calling, the company's response was short and sweet: "You should have reported this yourself, there's nothing we can do." After explaining that I thought this was a strange arrangement, the answer remained the same: "Too bad, unfortunately..." It's a shame the service is so black and white. If I hadn't checked something myself, it would seem like you want to help customers properly. Not in this manner and tone.

I ordered two poke bowls at 8:20 PM. The delivery time was 40-60 minutes. It's now 10:30 PM and I still haven't received anything!!!!!!! We've called twice now and both times we were met by an incredibly arrogant female employee. They didn't think of any solutions and didn't even offer an apology. We were one of many orders, and we were told to just wait. She said it would be there by 10:05 PM at the latest...we've tried contacting them, but they're not answering. I received the order at 10:38 PM. The delivery driver was very friendly and apologized. I'm a customer and I pay for the food and delivery. I find this ridiculous.

We were loyal customers of Sushi Heemstede and had ordered many times before. This time, our poke bowl was completely missing from the order. When we called, the lady on the phone was incredibly rude and even hung up on us. We were not offered a refund or a replacement, so we paid for something we never received. Absolutely unacceptable service. We will not be ordering again. Please when ordering from here check your orders right after receiving them!

Delicious sushi, I love the chicken curry roll!! Tip: order directly from the website = cheaper and they'll have more left over ❤️

Delicious Sushio for a normal price

Once again, we had excellent sushi and spring rolls. The order was on time and the rolls were nice and warm.

Fast and delicious sushi! If you stop by, they'll also be happy to help you choose!

Everything arrived cold and spoiled. I would never order from here; you'll get sick and ripped off, because after calling back, they'll talk back. And orders are never what you asked for.

The food was spoiled, after a phone call, a couple of toddlers answered the phone and showed no understanding at all

The food was good, but they left the order in the porch, accessible to everyone, without ringing the doorbell or calling. It was easily taken away, a very lackadaisical attitude.

Please change your collection time estimation on thuisbezorgd, we drove from far and are waiting already for an hour in front of the shop when your thuisbezorgd said 15 minutes for pickup.

The bowl was disappointing; there was no chicken. Unfortunately, there was a lot of rice.

Stay away!!! Unfortunately, I also didn't read the reviews beforehand and ordered through the Dutch Lieferando, which has good reviews. Two and a half hours later, no food. I called half an hour ago, and they said it would be here in five minutes. Now the restaurant is closed, and I can't reach anyone! Absolutely outrageous, and I've probably lost my money! Stay away!!!!

The food is amazing!! The quality of the sushi is so good, and the staff is so friendly. Highly recommended!

Unfortunately, our experience was a very delayed delivery. We waited over two hours for our order. We called the store after 90 minutes, and it was already ready for shipment. Thirty minutes later, we called again, and the woman claimed she hadn't spoken to us about the delivery yet and again said it was ready and would be shipped. Her communication was not exactly customer-friendly. We've never experienced this before when ordering food online.

Mr. Sushi or Mr. Snoozie? Half an hour after the promised delivery time, still nothing received, and no one answered the phone...not recommended if you're hungry quickly.

The food is great, only the delivery service is a bit of a letdown. I called several times and couldn't answer; the line was always busy. This is a shame.

I had to wait 2.5 hours for my food. After waiting an hour and a half, I tried calling, but they were constantly unavailable. I ended up ordering from somewhere else. The delivery driver finally showed up at 9:45 PM. I spoke to a staff member, and there was no refund option. "If it's too busy, just close your delivery option." But the manager refused. It's ridiculous. Delivery drivers are constantly being criticized for this, while the manager seems completely unconcerned. I'll never order from here again.

I ordered €55 worth of food through Thuisbezorgd at 7:30 PM. After an hour and 20 minutes, I called because the order still hadn't arrived. The company didn't answer. I was repeatedly dismissed. Now, an hour and a half later, the restaurant is closed and I'm left without food. It's ridiculous how this is happening; I don't understand how Thuisbezorgd has such a high rating.

I wish I'd read the reviews. I ordered through Uber Eats, it's now two hours later and I still don't have any food. What's more, the restaurant is now closed and unreachable by phone? Something's seriously wrong here!

The worst delivery experience I’ve ever had.I ordered a poke bowl,it took 1,5 to deliver.Girl on the phone was extremely rude and indifferent. Will never order here again👎🏻

Bad service, especially girl with black hair behind the counter. Huge attitude.

Really very bad service and if they made a mistake, you have to pick it up yourself instead of having it delivered properly

Orders here always take an incredibly long time and no one bothers to call about it.

I came to pick up the sushi, besides the people behind the counter and the sushi chefs being very friendly the food was also very tasty. Thank you!

We've been waiting for over 2.5 hours and no one answers the phone. They close at 9pm, so I'm afraid we won't get any sushi.

Ordered food 2 hours ago, called an hour ago to ask where it was and now they don't answer.

Ordered 2 hours and 10 minutes ago, been trying to reach them for 40 minutes but they don't answer.

After waiting for more than 2 hours and 15 minutes and a phone call, the 2 poke bowls were finally delivered. We had ordered and paid for extra chicken and extra sauce, which was not delivered. Called again because I wanted my money back for the extra paid items, after being put on hold 2 or 3 times without saying anything, the phone connection was broken by them. We had ordered before, which was always fine, after this we are going to look for something else because we will never order from here again!!!

Ridiculously long delivery time of more than 2 hours. Unreachable by phone. Fobbed off with sorry it is a bit busy

Called and asked if delivery could be made at 6:15, which was possible so I ordered at 5:15 I called at 6:30, The delivery person was supposed to be on his way, it is now 8 o'clock and I have cancelled my order. Never order here again 👍

Ordered at 16:45 more than 2 hours before my desired delivery time. There were also warm things that were cold. Called half an hour after the desired time. Yes ma'am sorry it is busy also towards Zandvoort you would think take multiple orders with you 🤷🏼‍♀️. When I called my order was already ready the warm things were getting cold. The quality is fine only a pity that it has to take so ridiculously long every time this is the 5th time that it arrives much too late.

Very bad service. Ordered at 5:00 PM, the lady on the phone indicated that it would take a maximum of 45 minutes, it is now 6:45 PM and the food has not yet arrived. Called to ask how they will compensate this, the lady indicated that she could offer a 20% discount code for the next order. I indicated that I wanted it on this order since it still hasn't arrived, but she said she wasn't going to do this. Ridiculous!! And then you order 70 euros worth of food. So I would order somewhere else!

Well, we ordered food from Mr Sushi at 5 o'clock on Sunday (today 16-03-25) we were told that the sushi would take 20 minutes to make and 20 minutes to deliver, so it would be there around a quarter to 6, after calling several times from 6 p.m., so we waited another fifteen minutes longer, we ended up waiting 1 hour longer for the food, and because it included fried sushi, they were actually no longer crispy but become soft, the woman on the phone offered a 20% discount voucher as compensation, which the delivery person would give, but that nice boy didn't know anything, not even that we had ordered 2 hours earlier, so in short, I would rather order sushi somewhere else, there are several in the Heemstede/Zandvoort area!!! Not recommended

Very nice young man. Top service

I ordered food at 6 o'clock. It was supposed to be delivered at half past twelve, but since it was Valentine's Day, we expected it to be late. At half past eight we had still not heard anything, so we called. It was a bit difficult to understand, but the food would arrive and the delivery person would call. It is now 10 PM EVENING, 4 hours later and they are unreachable, no food but they have paid more than 60 euros. A genuine mockery. The next time contact is possible, I want compensation and my money back for this fiasco and not having dinner that evening. Let alone the Valentine's Day atmosphere, which is completely shitty because of this.

Delicious Sushi and good service

The food was very tasty and the delivery was on time, I called them in advance with a question and I was treated very politely and clearly, absolutely recommended!

Never unavailable by phone at times

Friendly staff and the food is very tasty! Both delivery and eating on site were successful!

Sushi was good, and arrived on time.

Shit delivery, 2 hours after ordering, still had nothing, so I canceled it

Ordered food at 6:55 PM and it was delivered at 9:15 PM. Called twice and each time they said it was on its way. I will never order here again.

One of our favorite places to order sushi. Very steady in quality. The salmon sushis are delicious.

We regularly order from Mr. Sushi and are generally very satisfied. Delivery time is usually around 30 minutes, and if we order early it often comes even faster. The portions are great, even for big eaters like us, and everything tastes delicious. Although the price-quality ratio is reasonable, you might find cheaper and fresher fish elsewhere, but certainly not so quickly in Heemstede and the surrounding area. The app is okay, but it feels more like a ported website than a real app. Sometimes we have problems with our username and collecting points. I would like to see a more user-friendly app and a more transparent points system so that we can see more clearly how many points we have saved. Still, we really appreciate saving points and the associated discounts.

The worst sushi in the city, the workers in the kitchen feel as if they are spinning the rolls with their feet👎🤢🤮

Say five minutes, but then you've been waiting there for half an hour. Smells like fire. Not good experience.

I have never been a delivery person before, but you don't have to be a delivery person to understand that you should deliver an order to the apartment resident and not simply hang it on the door of the entrance to the apartment building so that everyone can take the order. !

Good sushi, and delivered quickly. We'll do this more often

Ordered sushi with a delivery time of 30 minutes. It took two hours (!) before the sushi arrived. Mr sushi himself could not be reached by telephone. Shame

It is now 8:50 PM and we are still waiting for our food, even though we ordered well in advance (6:45 PM). We called, but they wouldn't give any indication about the delivery time. When ordering, we even offered to pick it up ourselves, but they said that was not necessary... We will not order from here again.

I have currently been waiting for my order for over two hours. And when I try to contact them by phone I get no response. Very disappointed.

Excellent sushi. I always order via their own website, it arrives on time and there is also a free roll with the discount code.

Unfortunately... if you pick it up yourself you can wait 1.5 hours and still get a big mouth from the overwrought chef. Maybe employ multiple chefs on busy days.

Sushi completely fell apart upon receipt.

Food was fresh and tasty! Took them only 5 min to have my order ready to take home. Overall a good experience!

Heerlijke sushi en geweldige service!!

I've ordered here before, now I guess I won't. Special rolls get no ginger or wasabi? This stuff is expensive AF and nothing? For average and luke-warm sushi (no matter if the dish is hot or cold) I'm done with them.

ik bestel bijna altijd hier sushi. kwalitatief goed en het smaakt helemaal prima! Ook veruit de beste prijs hoeveelheid verhouding. Hele aardige mensen ook die hier werken

Favorite place to order sushi from. Order every week and every week is same amazing quality. Thanks guys

Heerlijke sushi, vriendelijke bezorgers 👍

Delivery was in time, i gave the wrong Number so the driver had to come back after a great Service. Driver was also very friendly. Food was also tasty

Ik heb via Uber Eats een pokebowl met zalm besteld. Deze was erg lekker! De vis was vers en de witte rijst lekker ‘sticky’ de overige ingrediënten waren voldoende aanwezig. Via Uber eats had ik m’n eten binnen een half uur binnen. Ik bestelde rond 17:30. Voor mij is dit zeker een herhaling waard! Wel moest er voor minimaal €15,- besteld worden.

heerlijke sushi vaak voor een voordelige prijs! Prijs kwaliteit verhouding dus top, en zelf ook nooit problemen gehad met levertijden (ook niet in het weekend(.

We bestelden hier altijd graag sushi omdat het doorgaans goede kwaliteit was! Helaas zijn we nu tot twee keer toe teleurgesteld. De bezorger kwam ruim twee uur na het bestellen nog aan. Het was ruim na sluitingstijd van Mr Sushi en ze namen de telefoon niet meer op. Ook kwam er geen update via de Thuisbezorgd website of email, er stond gewoon al ruim een uur dat het 'binnenkort' bezorgt zou worden. Het duurde zelfs zo lang dat we al op hadden gegeven en wat anders zijn gaan eten; Thuisbezorgd had voordat de bezorger er eindelijk was al een mailtje gestuurd met de vraag wat we van onze bestelling vonden. Toen de bezorger eindelijk kwam wilden ze het uiteraard niet meer terugnemen, een excuses kon er nauwelijks af. Het is slechte service om als je op een doordeweekse dag nog klanten hebt de stekker maar gewoon uit de telefoon te trekken. Jammer, we kwamen hier graag maar voor ons hoeft het niet meer.

zalge schotel besteld en gegeten, heel lekker!!

Really nice place and nice food

Lekkere sushi, we bestellen altijd hier na meerdere restaurants geprobeerd te hebben. Netjes op tijd bezorgd.

Voldoet aan verwachting. Altijd even aardig en vriendelijk. Ook gewoon netjes optijd

Erg lekkere sushi! Vandaag pokebowls afgehaald, deze stonden mooi op het afgesproken tijdstip klaar. Ook een paar keer laten bezorgen in Hillegom, dit ook altijd op tijd en vriendelijke bezorger. Pokebowls zijn ook goed gevuld. Verhouding m.b.t. rijst (bij andere restaurants is dit vaak te veel en eet je vooral veel rijst) en groenten en vlees/vis etc zijn goed!

Bestelling was precies op tijd, eten was lekker.

Sushi are delicious and fresh. Service is good. Very fast. Only needs a little bit more offers in mixed boxes.

Goed en mooi opgemaakt,vriendelijke bezorger.

Goede service, vriendelijke personeel en echt heerlijk gegeten met onze team !!! Bedankt ..

Wat een heerlijke en verse sushi! Echt top! En zeer vriendelijk personeel. Top zaak! Aanrader :))

Weer heerlijk gegeten! Goede kwaliteit voor een goede prijs

Fast service but average sushi.

Fantastic service, large portions and good quality sushi! Very reliable delivery service as well, punctual and professional.

Boven verwachting lekkere sushi's voor een mooie prijs en keurig op tijd bezorgd. Echt een aanrader!