Mr. Sushi & Miss Wok in Wijk 06 Binnenstad

Just went with my family, the staff were so sweet, the cashier and delivery drivers gave me free water and Red Bull, and delicious sushi! Had a great evening! ❤️

I ordered €137 worth of sushi, including various menus. The delivery driver served me sushi in a bowl of soup. I couldn't serve it properly for my guests. I called them and they said to send an email and see what was going on. Last time, it was the exact same problem. I sent an email and never received a response. They had put eel on the regular sushi, even though it should have been served separately. Serve it properly.

Unfortunately, the sushi was disappointing. The rice was sticky, the salmon didn't look good quality, and the sushi pieces were very thickly cut. The biggest problem, however, was the service. We called to share our experience, but received mostly counterarguments instead of understanding. No apology was offered, and there was no willingness to help or solve the problem. We don't consider this customer service. Due to this poor service, this is a 1-star rating.

Sushi is always very fresh and the staff are very friendly and helpful!

Always good sushi and fast delivery! Very satisfied!

Don't steal from here, it's a waste of money, the food is just trash, when you call you get so much noise on the line that you have to say hello six times before he understands you.

1 star. We're from germany and wanted to have a nive weekend trip in beautiful Utrecht but our first evening here was directly ruined; Very rude staff who were not willing to help us. We ordered via Lieferando and unfortunately received the wrong order. One of the bowls was very spicy, even though we specifically chose something that should not have been spicy. On the phone, there was then a discussion for over 10 minutes insisting that everything was correct. But it was not the right order, since we had ordered something that was not supposed to be spicy. We were even accused of lying, although we simply said on the phone that we were just hungry and can't eat something that's that spicy.

We placed the order at 9 p.m., waited until 12:30 p.m. and it didn't arrive. They didn't notify us and charged the money.

The food never came! Unbelievable!!

We waited 2 hours for our order, they charged us and it never arrived.

We have been ordering here for almost 10 years, but we will not do so anymore. Ordered for 160 euros, nothing was fresh. All rolls fall apart, some just look like they will make you sick, the rice is completely yellow. Tried to eat a few things but it all tastes really weird. The shrimps are completely mushy in the rolls, the wasabi smells weird, even the edamame beans are yellow.

We had to wait 3 hours for our order. The spring rolls were cold when delivered, and there were 5 kilos of salt on the edamame beans. Not to be eaten without an acute cardiac arrest. A real no-go!

Bad service, Order was not complete and they argue with you and find no solution.

Got food poisoning from this store and they don't respond, scandalous

Delicious sushi! The special rolls in particular are really great. The sushi was delivered at the agreed time and was hot. Highly recommended!!

It was my first experience and I don't regret. Fresh food and very delicious

Ordered via home delivery last night. “Delivery man” called that we had to come down to pick up the order and then stood in front of the front door of the building wearing a balaclava. Strange behavior for someone who was supposed to deliver my food.

My favorite sushi place to go to, whenever I order sushi, this is the place I pick!! The food is always good, has a good variety of choices, and the workers are always super nice inside. Would definitely recommend:)

Unfortunately, we have been waiting for our order for 2 hours and it still appears not to be on its way. Never order here.

I've ordered here for years and it's still my favourite sushi place for take out. Consistent quality, fair prices and fresh sushi (I love it when the rice is still a little warm from the rice cooker). Delivery times are also almost always faster than I expect for fresh sushi. I also like how they add new things to the menu now and then, my favourite being the flamed salmon ebi roll, to die for!!

Fast service, nice woman and man as bass and also tasty shushi

If I could give less than 0 stars, I would be happy to do so. This business must close its doors immediately, because customer friendliness is hard to find and the quality of the sushi is 0.0. When you call and complain, they play a yes/no game. The customer is certainly not king with them. A customer-friendly business thinks in solutions, but they continue to discuss. Hopefully the doors will close ASAP because if this continues customers will end up with food poisoning.

I placed a large order today. It took over an hour for the sushi to arrive. But that wasn't even the worst. The shrimp were cold, and so was the rest of the sushi! In short, it was inedible. I then contacted this sushi place. It was their word against mine. I wasn't believed and according to them I was the first who didn't like their sushi. Well! Judging from the reviews, we are not the only ones. And then you answer the reviews: to contact us via email. You don't even want to come up with a solution by calling, let alone by email. The owner could be heard angry in the background over the telephone. He didn't speak kindly to me either. As a true sushi connoisseur, I will never come here again! Never again for us.

Good service, the food is ready quickly, but..... Fried sushi, cuckoo, that's not okay. I even asked if it would be made like this..... No, no, a bit of crunch was the answer. How? Why? Fry? No!!!!! So yes

On Wednesday, September 18, I placed an order with Mr. Sushi Utrecht, with the request to have it delivered at 6:00 PM. Unfortunately, this did not go according to plan at all. After calling twice, the order was not delivered until 7:15 PM, more than an hour later than agreed and with only half of the order. I immediately called again about this and was promised that I would get the money back for the missing products. I would also be called back by a responsible person for a suitable solution. Unfortunately, I'm still waiting for that phone call and the money. All in all a very disappointing experience: poor communication, late delivery and incomplete food. Definitely not recommended. I certainly understand the low rating.

Very bad, didn't get enough Poke Bowl and didn't bother to send it. We also received no compensation and had to wait 1.5 hours for the incomplete order.

Rarely experienced that delivery is on time! Very nice. Tasty sushi, but expensive. My order was over €40

Edit: I stopped by again after a year later; I got a poke bowl. For €15 you get a tiny bowl with few ingredients and fish that tastes very fishy and old. Meanwhile, my toilet turns tricolor. In addition, I think the staff is a bit vague and the place looks messy Review 1 year ago: What an experience! If you want free diarrhea from your sushi, this is the place to be!!

Mr. Sushi was always my favorite, but extremely disappointed with the last order. Sushi was of poor quality, shrimps were cold and the eel was still attached to the skin. Definitely not tasty.

Don't understand the low ratings. I ordered food for pick up and it was pretty great. Staff was friendly, food was fresh.

Ordered sushi today, delivered on time and the food was delicious!

Antisocial delivery guests are apparently allowed by the owner to park their scooter here in the middle of the sidewalk

Great food! Good experience done quickly!

Just got cut off by a car from your delivery. Not normal how this lady drove. Swinging through everything and deliberately cutting people off. It's absurd that you can and want to drive around like that. I don't think it's good for the image of your company...

Very good sushi, best in Utrecht, friendly staff, great service, keep it up!!! And top delivery!!!!

Delivery person was friendly, sushi was delicious. To be repeated.

It took 2.5 hours for the food to arrive. While waiting we called several times, no answer. Then called with a different phone than the order number provided, they answered and promised us that it was on its way. Then we waited another 35 minutes, during which we called once more, with “it's on its way” again. When the food arrived there was no soy sauce and little flavor or variety.

Very bad! Sushi only comes after almost 2 hours of waiting, doesn't taste good and service is also very bad. No answer after calling 10 times

Edamame tasted old and the chicken was undercooked and the crispy roll was inedible

Really friendly lady + yummy maki 💗

Very bad and uncustomer friendly service! You get yelled at on the phone, you don't get your money back even if you don't receive anything and 'that's your problem' seems to be the motto. Still very angry!

After 3 hours still not delivered and no longer answering the phone. This is what I call theft. Never order again!

Ordered food via home delivery and waited 1 hour (waiting time was 25-40 minutes). Sushi arrived and tasted like it had been in the fridge for three days, also very gross and expensive. Do not order here.

Good service and fast! very friendly people, delicious food

The food was very disappointing, rice, you pay for the rice because the rest of the ingredients are meager. Furthermore, the dish is way too expensive for what you ultimately get. They won't see me here again!

Extremely tasty food. Good taste and temperature. Delivered at the agreed time.

Ordered sushi, a box that I often order from mr sushi (just not yet at this location), tasted delicious, delivery was great. But after eating the sushi, within 5 minutes I suddenly got blisters in the corners of my mouth, and a light yellow spot on my tongue. I don't have any fish allergies, I recently ate some sushi stuff that I also had today, and had no problems. It seems like a reaction to the food, hygiene. I started rinsing my mouth and I hope this isn't a permanent thing like a cold sore.

Good sushi, nice place, delivered quickly. In short, definitely worth a visit!😃

Sushi is good quality and delivery time is good

Tasty sushi and nice delivery person. Definitely recommended!

Waiting 1.5 hours for something that looks like sushi. Sour taste. Dry rice. Tasted 3 sushi and returned the last one to the sewer where it came from. Hope it doesn't make me sick. What a crap tent. Just keep going.

Super bad! Made a mistake in the order. Then she wanted us to give back the wrong sushi when the good sushi came. Ridiculous! Very bad service. Don't order here again!

Great sushi but bad service. Part of the order was missing, unfortunately they did nothing with it when we reported this by telephone.

Delivery is fast but that's all, the crispy chicken roll is not crispy but chewy. I chose 2 x soy sauce as a topping, but it cannot be found in the pokebowl. Orc, orc, orc, do you eat soup with a...? Indeed yes, and sushi apparently some chopsticks are not included.

The reviews below say enough... ordered sushi for 70 euros, included 1 soy and 1 wassabi!! Called them and they said yes, then you just had to order extra and that's it.

Tasteless sushi that fell apart and was delivered way too late.

Incredibly long delivery time. Ordered at 4pm for 6:30pm. At 8:00 PM we are still waiting and the delivery person has already been on his way for 50 minutes

Order placed, accidentally paid twice, after which a refund was promised. After being unable to get any further by telephone several times, I decided to visit after 2 weeks. Spoken here by a screaming woman without any standards of decency who makes no effort to find a solution. It's unbelievable that you don't seem to value your customers in this day and age. Never order here again. Btw: the place is very run down and a big mess. Bicycles were stored inside and bicycle batteries are charged in front of the counter. Very unprofessional and unattractive. Advice for potential customers: visit before you order 😉

Never again! What a mess. Do something about it people. And if you have to close, cancel online orders and payments!

Good service, very friendly people, delicious food, only possible remark maybe is that some of the sushis have a bit too much rice, but otherwise very tasty food!

Second time in a row that things have gone wrong here. First time quite a few missing items and 2 hours later than planned. Now we are now at 3.5 hours and the delivery person cannot be reached. Of course we will get our money back, but it would be nicer to still get food, assuming that your order actually arrives and you may not have too many options for dinner at home.

Angry customers time 😊. Just got sushi for 70 euros at 1:00 PM. Everything looked very neat. Fifteen minutes later I take a bite of the sushi roll at home and the avocado is super hard and brown. It's really not that hard to eat. So I just call them. Tell me my problem and immediately get something unintelligible shouted down the phone. I ask for solutions and still shout. So I'll go back and ask for my money back because at that point I'm already done with it. First, don't get a refund because I've already eaten 2 pieces of the roll (they were 2 large bowls and one of them has never been opened). Of course, I say that you have to taste it first before you realize that it simply cannot be eaten. But yes, the lady keeps talking loudly, a bit aggressively, about how their avocado is really good. I have already ordered from them more than 10 times (can anyone use my 3 euro discount code? SPMTU1P3) and I know for sure when their sushi is not good. In the end I got 30 euros of the 70 euros back because the bowl was still closed. Really scandalous. For people who are also going to have a problem here, they don't talk to you and are defensive about everything. I shared the remaining sushi that was still edible (which did not contain avocado) with two less fortunate men on the street.

Worthless company, had a promotional code last time, there is a comment on the receipt that they saw it but did not implement it and the delivery person was also not helpful. Next time somewhere else.

Just ordered for first time and also the last one, not for the QUALITY, which IS OK but for the delivery guy who took more than 2 hours to bring the changeback so I had to phone the shop. The guy came finally with the money and blamed on me for calling the shop. Not a way to treat customers. SO RUDE...

Delicious sushi and side dishes! Super friendly help! Highly recommended!

It took more than 2 hours for it to arrive, and only after an hour we received a call that they no longer had certain dishes I had ordered in stock

As a regular customer of Mr Sushi & Miss Wok, I unfortunately had to call this time about the poor quality of the order. I was not used to this from them. Bad taste, messy, not up to temperature. Sushi De Luxe and crisis salmon. Leave half of the food behind. To my surprise, everything is contradicted by telephone, even by someone who says he is the boss himself. Very unprofessional! A lesson in dealing with customers and complaints would be appropriate here. In the absence of any adequate response, I disconnected myself out of helplessness. We remain a fan of sushi, but we will look for a new address.

Bad service. Order arrived late (but with apologies). An item was not included, so we called immediately and were told that the camera images had to be checked to see whether it had actually not been provided and then it would be resent. Called an hour later because I heard or had nothing. It turned out that the boss wasn't there, so camera footage couldn't be checked, but if it came they would check it right away. It is now 2 days later, no message has been received and the sushi has not been received, but I have paid for it.

Ordered at 6:00 PM, at 8:00 PM I put some sausages and soup in the pan... luckily I haven't paid yet!

I ordered here several times during the week. Good service and contrary to other reviews, the estimated delivery time (an hour to the Uithof) was always correct. The sushi tastes good and is affordable, but is slightly less fresh than the competition. I must say that I have never ordered anything from the chip shop.

Ordered today at 4:30 PM to have the surprise box delivered before 6:30 PM! (due to the past) Unfortunately I had to call at 7 p.m. to see if it was already on its way? Lady says that it is very busy again and is now going out with a “Discount” for yet another inconvenience!!! After a look.... the bell rang at 8.10 pm (delivery guy can't do anything about it!) and we received our order of €34.95 yep for €34.45!!!! This was really the very last time!!!! A real shame because the sushi is delicious!!!🤬

Waited 2.5 hours for nasty sushi (crispy box). Do not order here!!

Never bothered to write a bad review but please don't order here. What TERRIBLE sushi and service. The crispy sushi is literally sushi thrown in old frying fat with a burnt crust. And had to wait 1.5 hours for that. I'm really not critical on Friday evening, but it could have gone straight into the trash. I called the restaurant with shame and was downright rudely turned away. Never again.

Delivered quickly, but even Lidl's sushi has more flavor. Weakly twisted rolls, either very basic in taste or completely missed the mark in terms of flavor combination. Not a second time for us.

Heeeeeeeeerliijjjjjjk xxxx beautiful checkout girls too 😍😍😍😍😍

Good sushi but also delicious wasabi

Very poor delivery, took a very long time even though I had set it up asap. Finally it was there and half forgotten. Never ordering here again

I noticed that the waiter got the order wrong: "Salmon! The one with the Salmon, not chicken!" - I screamed back. At the end the salmon was there, but everything else was absolutely not what I've ordered.

Takes too long . Try a little faster next time. Please ❤️ Took too long but it was very tasty

Takes a long time, but very tasty and also good for sure

What a dramatic store this is... waiting longer than 2 hours for your order is normal. Called twice and both times were fobbed off with a story that the delivery person was on his way and there was little they could do about it. Perhaps it would be an idea to hire more delivery drivers? Recommend everyone to order here!

WAITED TWO HOURS, COLD! Savings: 2 rolls for free, but then remove the review. When we called to discuss this, we were suddenly told that we had to order something for delivery or pick it up ourselves. This was not mentioned in advance in the telephone conversation and was not agreed upon in the email. So I definitely won't ever go here again, what trash!

Crispy rolls and dim sim from the chip shop!! And sushi rolled together limply.....yuck. really not tasty

Weren't aware of their own special deals (such as the lunch for a reduced price), the place is incredibly messy and the sushi wasn't great.

What extremely bad service!!! I order a promotion sushi for one + healthy drink which I will pick up before 4:00 PM because it says Until 4:00 PM for only €5.99... but I just had to pay the full price even though we were called and the price was repeated again. €5.99 and that we would pick it up... sorry, I don't think it's a good service!

After waiting two hours the food still hasn't arrived. On the phone a man said my receipt was lost. Pay in advance and after that you can no longer be helped. Very bad.

I placed an order at 5:58 PM.. A fairly large order. Now it is 8:35 PM and after 2 phone calls nothing has been delivered. I find this cringeworthy in terms of delivery and service... Just wait a little longer... otherwise I will demand my money back... Isn't that normal? waiting for your sushi for over 2.5 hours.... Ridiculous!!

now 3 hours and 20 minutes later still no food. Called once after 2 o'clock, it would arrive quickly, but it didn't. This is unbelievable.

Delicious sushi. Delivered promptly at the desired time. Great service!

Ordered at 6 p.m. and now still waiting (7:32 p.m.). Called the restaurant and couldn't really tell more. have no idea. hmmppff

Delicious food but they are very slow, I had to wait 2 hours or more for my order several times

Horrible service!! I ordered two hours in advance of my desired delivery time (lunch hour at work) and they still couldn't show up on time. I ordered the food to arrive at the start of my lunch break and work, and after an hour of waiting they never showed up!! I ended up having to call and get my money back. I'm never ordering from you again.

Ordered sushi twice in the last few weeks, both times it took longer than 1h50m. I'll give them one more chance, otherwise I'll never order from here again.

Rubbish sushi... Quickly thrown together and stuffed into the container like a greasy mayonnaise bite. I won't go there anymore.

The first order arrived much too late. As a consolation, I received a few extra rolls as compensation for the next order. With the second order weeks later it took more than 2 hours and 10 minutes for the delivery person to arrive. (After we had already called twice..). The food was okay, but waiting more than 2 hours for the food is unacceptable. I will never order from here again.