New York Pizza in Wijk 00 Waalwijk

The pizza arrived a good 20 minutes late and was lukewarm. The phone went unanswered when I tried to inquire about the delivery status. No more NYP for me!

Worst delivery in the app, i ordered a few times here and its always 2 hours late minimum, today 3h waiting for the pizza and the callservice even worst.

I ordered at 5:45 PM and still hadn't received my food by 7:15 PM (we live a 5-minute scooter ride from the fortress). I wanted to call to ask where my order was, but they either ignored all my calls or pushed me away. I'll never order from here again; they're rude. And judging by the other reviews, I'm not the first to have had this problem. For anyone else considering ordering from here, save yourself the money and the hassle and don't.

After waiting an hour and a half, I received a cold pizza with the box half open. No one answered the phone. Shame on you!

Ordered 2 pizzas, they didn't deliver anything, when you call the branch they don't answer, this was the last time I order from here

The pizza was delicious, it arrived a few minutes after the promised time, I haven't had any major problems yet (especially on Saturday, when I'm waiting at home in rainy weather), although the cookies weren't brought (but later a courier on the way replaced them. I can understand that if there are problems, I would continue to order from here, although it rarely happens. I wish for improvement in accuracy and speed as soon as possible, because I didn't experience any mistakes in manners.

I ordered a pizza over two hours in advance and said it would be delivered at 7:30 PM. Unfortunately, that didn't happen; it arrived 30 minutes later, which ruined my break. So, I'd give this place a very poor rating for both the food and the delivery. I asked for a solution, but didn't even say a word. I did get a soft drink as an apology, but no, not at all. The food was also cold and tasted rotten. Unfortunately, I'll never order from here again. Have a nice evening, as the young man on the phone said.

I've been waiting for my pizza for almost two hours now. When I called, they said it was on its way and would arrive in "10 minutes," but half an hour later, still nothing. After calling again, it turned out it hadn't arrived at all. Terrible service! Incredibly long wait times!

I see that it has been the same for 8 years - the pizza arrived after almost two hours and of course it was cold

I waited for the pizza for 2 hours and it arrived cold

Ordered at 5 PM with "ASAP delivery," but only received it two hours later! Called twice, and both times they said the delivery driver was already on his way—which was clearly incorrect. The final explanation: "Sorry, it's busy." Poor service, misleading communication, and a complete lack of understanding for the customer. Feedback: Be honest and transparent about delivery times, especially during busy periods. Customers prefer realistic wait times to empty promises. Train employees to communicate proactively and combine apologies with a solution (such as a discount or voucher) to maintain trust.

Tonight I placed an order at this restaurant. Everything that could go wrong did. I ordered at 4:40 PM, but the order didn't arrive until 6:27 PM. Quite a long time, especially when ordering so early on a Monday evening. I had called to add drinks to the order. Cans of drinks weren't included. No big deal, anything can happen. However, I had ordered extra gorgonzola cheese for my friend, and it wasn't included with his pizza. I ordered a vegan shawarma pizza. Just smelling it, I noticed something different, and after tasting one piece of shawarma, it was immediately clear that it wasn't vegan shawarma. My friend tasted it to confirm. As annoying and unfortunate as it is, that can happen too. I called the restaurant about the above. I explained that several things had gone wrong with the order and immediately received a curt and sharp response, "What then..." I couldn't even manage an "oh, how annoying." That's fine, you're probably busy, so it's taking so long for a reason... I've had several service jobs myself, so I always try to come across as reasonably cheerful. I'm very aware of that because I know how tough it can be on the other end of the line. But when I started talking about the cans, even mid-sentence, I was met with a grumpy response: "I'm going to print the receipt." I asked, "Can I continue?" and was met with the first layer of raised voice, followed by a reiteration that he was going to print the receipt, and then he put me on hold without waiting for my response. Quite overwhelmed and surprised... But okay, I understand the stress, the tension; a lot can go wrong on nights like these. And that can be overwhelming. The gentleman called me back from the hold and allowed me to continue my story (that too was rather strange, but oh well). I tried to make a joke by laughing, "Oh well, thank you!" After I explained what else had gone wrong (especially the "no vegan pizza shawarma," which was a real bummer, because after waiting almost two hours, I didn't even have anything to eat), I was initially met with a sneer: "Is that it?!" Um, bizarre... The solution was to send a new shipment. There was absolutely no understanding, no response, only curt, grumpy responses. I explained that wasn't what I wanted, I didn't want to wait for my food again, I wanted my money back, but I kept getting interrupted and couldn't even say it... Then, in a rather raised voice, the man accused me of interrupting him, of being disrespectful, and of yelling at him. I even tried to apologize for coming across as angry, because actually, I wasn't (though I can imagine that if you get a customer on the phone where everything has gone wrong, you can quickly interpret it as angry, and that's how I came across). But in response, the man raised his voice dramatically and kept accusing me of interrupting him. This also made my emotions run high, and I tried repeatedly (eventually raising my voice) to explain that he was constantly interrupting me and that I couldn't even say what I wanted. Finally, I hung up after he started reacting more and more violently. Literally yelling down the phone. I find it bizarre. Truly bizarre. That everything that went wrong was reacted to like this. My friend was sitting next to him, and his phone was on speaker. He, too, was extremely surprised at how they reacted, how they treated me, and confirmed that the man had already been very heated in the conversation (right from the start).

We ordered two pizzas, which took over two hours to arrive. One of the pizzas was gluten-free, but it was delivered with the wrong toppings. After calling, they couldn't guarantee whether the pizza was gluten-free or not. They did, however, confirm that it contained lactose. But gluten and lactose are two different allergens. They were able to deliver a new pizza, but they couldn't tell us how long the delivery would take. We had to contact customer service for a refund. It was incredibly strange that the issue couldn't be resolved immediately. They even offered to go to the location for a refund, but that proved impossible. It's outrageous that allergens are handled this way. I will NEVER order from them again.

If you can't guarantee that you can deliver "hot food" and "on time," stop delivering to that region. When you order food through Thuisbezorgd, it says 20-55 minutes, and then after ordering, you're given a timeframe of 1:15-1:30, which they then miss by over 30 minutes. Two hours for cold food!

Today I ordered pizza from New York Pizza in Waalwijk, the pizza was cold and it wasn't delivered until 2.5 hours later. After calling once (2 hours after we ordered) it was supposed to be delivered within 10 minutes, we waited another half hour, so we called again and it was supposed to be delivered within 5 minutes. We waited another 15 minutes and then the food arrived. The pizza was cold and incomplete.

Never had such a bad experience with Thuisbezorgd. I waited outside for an hour because they said over the phone that the delivery driver would be there soon. Wednesday evening, and I waited two hours?! When he arrived, the food was freezing cold (and his car was still completely full of other (probably cold) pizzas). The guy on the phone said he couldn't help the delivery driver being so slow... apparently, way too many orders for one driver!!

I've ordered from here before, but they're always late, ranging from 30 minutes late to 1.5 hours late. The food isn't even warm anymore, and to think you ordered well in advance with a time limit... it's a real shame. I won't be ordering from this location again.

Yesterday, I ordered a half-and-half pizza with half tuna. When it arrived, it turned out to be chicken shawarma. I called the store and was told they were busy and had run out of tuna, so chicken would be the replacement. It was absurd that a completely different pizza was delivered without consultation. No solution was offered, and I had to throw the pizza away because the chicken was inedible and had a strange flavor. Terrible service!

The food is good, but I've ordered from here three times and each time they've arrived much later than I ordered. All three times they were more than an hour late. Very bad.

To serve something like this for that price would be a disgrace. The pizza isn't baked properly and there's almost no sauce. To cheat on sauces is a disgrace.

Last year the food was much better. They were half an hour late and the food was cold and tough. I don't know who or what they've hired these past few months, but it's truly hopeless. Even Domino's is better right now.

I ordered a pizza on Saturday evening (5:34 PM), and the wait time was naturally a bit longer. However, after several calls, the pizzas weren't delivered until 7:50 PM, and they were still cold. I would strongly advise against ordering from here.

The delivery was outrageous, the food was outrageous, and the service was outrageous. Think 100 times before ordering from here. First of all, the wait time was 50-75 minutes (possible), but unfortunately, the food wasn't delivered until 105 minutes later. Anyway, when we received our food, it turned out they'd forgotten our sauces. When we called to report it, we were asked, "Do you still want the sauces?" Ridiculous. Even when they delivered the sauces, they'd forgotten another sauce... To top it all off, we received a cold pizza after 105 minutes and had to fish for the tuna (I wouldn't even consider the price for 6 people).

I used to be very satisfied with this NewYorkPizza location, but now it's completely ruined. Last time, there was no sauce on the pizzas, and they didn't call about it when I ordered through the app. So I called after the pizzas were delivered, and they offered two free pizzas of the same size next time as compensation. Then I'd have to call instead of through the app. Okay, to err is human, and the solution is super neat... I called a little over two hours ago today. They claimed they were out of dough for the largest pizza (I think this is the exact same dough, just rolled out thinner, so I think they were blatantly lying)... I agreed to two 35cm pizzas instead of two 40cm pizzas, and they said it would be delivered within 20 to 30 minutes... After an hour, I still hadn't seen anything, so I called to ask where they were... Apparently, they couldn't find it, so the delivery driver drove back, and that was it... I didn't get a call; I had to find out! I explained that this was strange and asked how that was possible, since I had clearly indicated that the neighbor's address should be used for navigation. After a very strange phone call, I discovered that the street name was misspelled, but I didn't hear any apologies on the phone! Okay, so another attempt at delivery, another 40 minutes later, still no one, so I called to ask where my pizzas were. I got an irritated voice on the phone saying they were still on their way... I think 5 or 10 minutes later, the delivery driver finally showed up and also indicated there had been a miscommunication... I just opened the pizzas, and I'm 99.9% sure they put meat on my vegan pizzas that should have a meat substitute. It doesn't look like a meat substitute, it smells like real meat, and after a quick taste, it clearly looks like meat to me. I eat a plant-based diet, so I could get really sick from this! (Luckily, I'm not allergic!) You've lost me as a customer!

the order was incomplete, after contacting the restaurant I was informed that the food would be delivered later. It was not

Ordered via Lieferando on July 17, 2025 Our order wasn't delivered at all. I ended up standing on the street from 11 p.m. and waiting for 1.5 hours until the next morning to see the driver... But to no avail, no one came! No one answered the phone for 2 hours until the restaurant finally closed... We simply want our money back... We waited for our food for many hours (in vain)... Because it's not nice to go to bed hungry... Because at that time of night, there were no other alternatives to ordering from! Just a refund, and that's it!

Ordered and had it delivered. Delivery person was 30 minutes late. The food was also cold. Called twice. Received the apology, "It's busy and you're not the only one ordering" (in an unfriendly tone).

After ordering cookies, chocolate mousse and a lava cake via Thuisbezorgd and leaving a bad review because the lava cake was not available and the cookies and chocolate mousse were delivered frozen, I was called the next day by 2 employees of this location. They thought it was a strange review and did not think it was justified. Apparently everything is delivered frozen to them. Fine, but then it does not have to be delivered frozen. Very rude on the phone. I indicated that I would not order cookies (which were also different from what I had ordered) and chocolate mousse from them anymore because they are delivered frozen, I got the response that they would note down my address so that they would not deliver to us anyway. Very unprofessional and I hope that more people decide not to order here anymore.

Ordered a pizza for 6 people. After payment, the delivery time turns out to be 1 1/2 hours. Annoying, but it can happen. After the promised delivery time had passed, I called to ask where it was. It was on its way. Called again 15 minutes later. Still on its way. This while the maximum travel time is 10 minutes. We have to leave by now and this was also indicated. It was now 2 hours after placing the order, I left hungry and this was also reported. Then I spent 2 weeks, emailed myself to death and now I'm getting a little over half of my €110 back. I say balls. Dominino's is the right choice for me from now on.

Ordered vegan shoarma, they don't have it, called laughingly after 45m when they are already on their way, no choice in replacement pizza. 45m later still not arrived I have given up and want my money back.

I didn’t get my food they just took my money and they didn’t even bother calling me. After 2 hours i called them they just said that the delivery guy was there but noone was picking up and that i gave them the ,,wrong number”.

The food was super tasty but for the third time we got a cheesy bread instead of the garlic bread we ordered. This is the third time this has happened and no one calls us or asks if it is ok to use another bread. It is not even finished because when we sent it back we did get the right bread.

Well last Wednesday May 28 ordered pizza 4 pieces. About half an hour later everything neatly and deliciously delivered Top people. We enjoyed a delicious meal

There was a woman behind the counter who was not aware of the current promotions. The order was entered incorrectly and too much money was returned. The woman touched her hair while taking the order and then started making pizzas without even washing her hands or putting on gloves. Went to work unhygienically, not recommended.

Food was 20 min late, pizzas were lukewarm and tasted like crap. 1st and last time I order here. Crap

Not even worth 1 star, new york pizza waalwijk... ordered magnum pink lemonade online.. I get a call that they can't deliver it... so I canceled the order.. (so don't put it online, you would think) I've already called 5 times to get my money back, now 14 days later I still haven't received any money... ridiculous!

I ordered 2 pizzas for the price of one. I waited 2 hours and my order didn't arrive at home. I tried to call and I could no longer make calls to the store. However, on another day I placed an order and also waited a long time. However, the pizzas arrived and they were very good in flavor and everything. However, the service is very poor. They are careful not to forget.

Ordered 3 pizzas on March 28 at 6:10 PM. Still no food at 8:15 PM. Tried calling a few times but they answer and immediately hang up the phone again. Then I went by... the moment you walk in it is absolutely not busy and you just see that they answer the phone and immediately hang up. Asked where the food is after more than 2 hours?! There is no management present and those young people cannot and are not allowed to do anything. If you ask them why they throw the phone at you, they say in unison: orders from the boss. Money back is not possible because there is no manager present. I called the next day and it would be arranged... but today still no refund. FIRST AND LAST TIME I ORDER THERE.

Picked up pizzas yesterday 11-03-25 at 6:30 PM. The young lady who was pounding away the pizzas has earned my respect. Preparing pizzas all by herself, answering the phone and speaking kindly to pushy migrant workers. Not very efficient this way. But the pizzas were excellent. Thin base, not greasy, perfect amount of sauce and cheese. Give this lady a raise very quickly.

Once again you pay a lot of money for a cold pizza and it's not edible

Very bad. Ordered a pizza at 9:00 PM. And called at 10:45 PM to ask where my order was. The gentleman on the phone said the delivery person will be on his way to you in 2 minutes. Waited until 11:30 PM, called again but got the answering machine. Pizza never arrived. Which had already been paid for. Really a bad tent.

I ordered a pizza with 5 types of cheese, but I received a pizza with tomato sauce and very little cheese.

New York pizza has also fallen to the Halal invasion. Shame. So I won't order from them anymore. Really getting tired of the amount of restaurants / delivery restaurants that are switching to halal. First of all, it is meat from poorly treated animals (the former broiler chicken) and secondly, it is not permitted for Christians because it is meat sacrificed to idols...

This is the most worst place ever I see it. It is takes forever to delivery the pizza the people work there is not helping at all they are lying they took your money and not delivering anything never ordered from them.

Ordered pizza, waited 2 hours. In the application, they say that the order was delivered, but they never received it. Just horror. I do not recommend. Such institutions should be closed.

Sitting for 2 hours waiting for something to eat! In between I called where they were...but no, they were on their way, in the end I never got anything!

They didn’t deliver my order. Nobody was picking up the phone.

Very poor service ordered at 9:21 PM order accepted still waiting it's already 11:00 PM still no pizza, isn't that possible?

Very sad... waited 1.5 hours for our food and then got the wrong pizza. Ask without onion and pepper, and get extra, it seems. Too bad because this is the last time we order here. Next time old and familiar with dominoes.

The worst food in Waalwijk! Avoid and don't order! Next time I'd rather eat junk than this cold pizza! We waited 3 hours for it, it arrived cold and with old ingredients. I would be ashamed to give such a pizza to a homeless person, let alone send it to a customer! They should all be fired, including the delivery person who doesn't even know the difference between building 1 and 2

Food was cold, wrong pizza not to eat

the pizza arrived cold, dry dough without tomato sauce on the bottom and almost an hour late, a tragedy that I do not recommend, for sure I will never order again

After 15 minutes of waiting inside as the only customer in the store, I watched as the staff did everything but what they were supposed to do. There was gossip about customers while we were in the shop, they were just distracting each other that they hadn't even put our pizza in the oven yet. When I said that this is really not possible and that I did not need the pizzas anymore, a girl from the staff literally said with an attitude: what is your problem. Well how about you guys didn't even start my pizza? And I think she is the problem because she distracts all her colleagues that her colleagues even had to say Ssst to her continuously (I have even heard private conversations from them, her father is Polish). From reading the reviews that people have to wait a long time, it is clear that not because of the crowds but because of the youth that 'works' there. I don't understand why there is no adult or manager present or supervising on the work floor because they literally don't do anything!

Ordering NY pizza at a Sunday be like… and as usual no garlic edge 💆🏽‍♀️

Never order here, it always takes at least an hour longer than indicated and then things often go wrong when you order

Very bad experiences. I have ordered several times and each time there is an average wait of 2 hours for lukewarm pizzas. And when you call you get a lame comment that they didn't expect it to be busy (on a Sunday!!) and that they couldn't do anything about the fact that the expected delivery time does not match the time you see after your order . Also with the comment I made that I would have understood if they would come later if they had just called politely, they indicate that they are not going to do that because they will not be productive if they have to call everyone.

Delivery time makes no sense, waiting for over 2 hours for lukewarm pizzas...all too expensive. Very unfortunate

The food is as you expect, but I have had serious problems with delivery times more than 5 times: As soon as possible sometimes means waiting an hour and a half to 2 hours. Okay, then order at a specific time? The first time I did this I received my order an hour and a half late. The second time I did this (and therefore needed the pizza at that time), I immediately gave them a call (3 hours before I needed the order) stating that I REALLY needed the pizza at that time... .hour late

Waited 2 hours for lukewarm pizza and tough, burnt chicken nuggets. Wrong cookie and drink supplied. The delivery person said it had just come out of the oven while something else was said on the phone. By the way, this is the umpteenth time this has happened. Bad!

Waited 2.5 hours for food, in the end everything was cold "because it was busy" I called 3 times during that time, no answer, as a solution I will not receive any compensation, never do this again

We order delicious pizzas regularly, but unfortunately things often go wrong We have left it there a number of times and not even reported if something was missing, but it is now becoming really irritating, no sauce on it that you ordered with it or there are missing toppings that should be on it as standard, very disappointing when you open the box. opens :(

delivered late and cold. You're better off ordering from Domonio's

It is my favorite pizza restaurant in Waalwijk

Our order took 2 hours. At 1H20 we called and asked when our food will arrive. We where told its on its way. That means the order took 40min to deliver. If not more. What a joke. Dont give them your money they dont deserve it.

Food is top notch and fast delivery

We ordered delivery. The money was charged to the card and we never received the delivery.

Worthless! Waiting over 2 hours for some cold pizzas. The standard answer is that the phone is answered with the excuse that the delivery person is on his way, max. 10 minutes away. After a bit of questioning, it turned out that orders in the tracker are given a delivered status as soon as possible (even if they have not been delivered at all) so that they can accept new orders. The delivery person himself was very nice, he turned out to have had 6 addresses for us. Delicious Domino's next time.

I often find the pizzas tastier if they also have oregano on them.

wait two hours for the pizza and then you get a cold one

The truffle pizzas are amazing! Good service, punctual, friendly, good treatment a 10/10 Sometimes the ordering app doesn't work well, but wow this time everything was great!

average service, the waiting time is never good, it's always longer and the pizza is tasteless.

180 minutes waiting and pizza dont come. Its not funny joke

I really liked the pizza, but when I opened the box of the garlic bread, which was always tasty, I saw something that I have never seen before. I don't think there were an exaggerated amount of 10 tablespoons of garlic in the bread. I called and got an offer. hand phone call, it's a pity that they don't admit their mistake

1). Food was cold , 2) order two hotdogs, bringh just One. 3) this Company new york Pizza in Waalwijk make me Mad.

I wait for 4 hours I called them 3 times and they did that the order is coming, I will never call them again for food, don’t call because they are not professionals

Crazy bad. Placed an order for some simple side dishes. More than two hours later, still nothing has been delivered. So just call. Turns out the order was about to go out (coincidentally). Afterwards it turns out that there was no Garlic Bread. Called and it would be delivered again. After an hour or so I received the entire order again. However, Garlic Bread was not included, but Cheesy Bread was. Well, fine, except that the cheesy bread was completely raw. I immediately threw everything in the bin. Never again.

I ordered garlic bread and it was completely raw, it was just the dough with some melted cheese

Had to wait more than 3 hours for my pizza. Had to call 4 times and always got the response that the pizza was on its way. Really bizarrely bad. Never this again

I placed an order in the afternoon for later that day, but 5 minutes before it was due to be delivered I was told that they didn't have the dough I wanted. Asked for money back “yes of course it takes 3-5 working days”. I have been waiting for 2 months now and have already contacted higher-ups 4 times and have not received anything back yet... sad thing

the pizza was delicious as always, but I waited longer than expected

The worst delivery ever. It was not the first time that I waited more than an hour for a pizza and in the end it was not even delivered. When calling and asking normal questions about how much the pizza will be delivered for, they always answer "on the way" and cancel the call, instead of saying the normal time. Inexperienced people work there.

We placed the wrong adress in, so yes, that's our fault, when we called to ask what's wrong. They were very rude, the delivery guy yelled to us that he called our house but there was no call. When I was speaking with manager she kept taking breaks from conversation to laugh, didn't offer any solution, I had to basically beg for her to send us our COLD pizzas.

Ordered nachos several times yesterday too. Out of nowhere there are all kinds of hot peppers on it that you can't get rid of. Rude to change an order never again new York Pizza Waalwijk!!!!!!

Extremely long wait time. Always have to call. Store closes without delivering orders. Quality is sketchy most of the time. Not worth it.

Delicious pizza!!! Excellent service

Ordered 3 cans of Sprite and 2 Ben and Jerry ice creams. Waited an hour and a half and when I called the business I got a grumpy boy.

Ordered regularly and of good quality. Delivery is almost always on time.

After a day at Efteling, the perfect ending! Super friendly staff and owner! Kids all got a nice toy and the pizzas were deliciously warm and generously topped! I would definitely come for dinner more often if I lived closer. ⭐️⭐️⭐️⭐️⭐️

Having seen the reviews I was hesitant to leave a tip in advance, now the app says they can't even process my tip, so that's a bummer. Not the restaurant's fault though, my delivery arrived super fast, the pizza is fresh and tasty. Will definitely order again and leave a tip in cash! A really pleasant surprise.

There was a very nice young man, fast service and worthy of a tip. Delicious and good service 10/10

When I called I was told it would be in 15 minutes then it arrived after an hour... in total waited 2 hours for my order ... 👎

I didnt get My order and now I hungry. Shop was still open and now...

Very bad delivery! Took way too long.

What lousy "delivery"! Ordered 2 pizzas at 5 o'clock, called after an hour to find out where our order was. Promise that they will arrive now, the delivery person was "just out the door".. But after 45 minutes they still haven't arrived! According to the girl on the phone, they had delivered the order incorrectly, they had already found out, but did not call. No solution, except that we can remake them.... Money is not immediately refunded... That has to be done via the head office. Yes, our complaint also goes to the head office!

I was promised a 2nd pizza but never received it

Cheaters! They took the money and didn't deliver the order! After contacting Thuisbezorgd.nl, I found out that the restaurant is not willing to give back the money! I do not recommend!

Ordered just because of beer. Didn’t expect anything good, but garlic sauce and delivery guy been really nice.

The best pizza I've ever eaten 👌

Worthless company! Half of the order not delivered. After calling twice and waiting for one and a half and several promises, still an incomplete order. I have to give it a star because they don't actually deserve it.

The pizzas are very tasty and the gluten-free pizzas are now topped with a bit more than two pieces of ham and three pieces of pineapple, as long as they are not delivered with a black burnt edge. We have already experienced this twice and complaints are simply not responded to. Too bad, that's why we don't order here anymore.