New York Pizza in Wijk 04 Nijmegen-Nieuw-West

Unfortunately, we had a disappointing experience. The staff was very young, which isn't necessarily a problem, but the service left a lot to be desired. The cashier spent five minutes on her phone before helping us, without greeting us or any kind of customer service. The pizza was also disappointing: the taste was noticeably different than usual. It was also noticeable that the young man preparing the pizza stared at the ingredients for a long time, as if it were his first time. On a Saturday, you'd expect a more experienced and attentive team.

Gluten-free pizza is definitely not safe for people with allergies

There's often something wrong with the order. We even got vanilla sauce on the pizza once instead of garlic sauce. And they're never on time. We often don't get the pizzas until an hour after the app says they're ready. So I regularly put them in the oven because they're cold. This is the last time I order from them. They've had plenty of opportunities to improve the service. It's ridiculous.

Never order anything from this store😡 Terribly poor service. They're also dishonest about delivery times!

Exceptionally bad pizzas. Making a pizza bad is almost an art, but here they manage it. And yet the one from Sint Annastraat is good.

Second attempt to order a day later because of the previous review! Absurd beyond words. All the same bad managers and terrible service. You get a credit because of a complaint from the previous evening because the food was already very bad and dirty then, the dough was half raw, and two pizzas were dry and tough. When you try to order another pizza with the credit, you get the answer at the door that you have to pay an extra €17. One pizza was free, and the other pizza is normally €22 or something. Then €18 credit is deducted from that, even though you filed a complaint the day before and thought it was resolved. You get the same nonsense again. In my opinion, €22-€18 credit is worth something like €4 extra, but no, they can't do the math either. When you call them because the delivery person could take the pizzas back for that price because we didn't want them, you get the answer: "My manager is going to call someone to discuss it. It's already 6:50 PM." So I ask, "When am I supposed to eat?" At 9:00 PM? Because I assume you're going to make new pizzas because the others will be cold by the time your mess is resolved? Just forget about the credit and the pizzas, this is such a terrible place and all the employees aren't performing properly. Delivery times are also incredibly long. I'd choose a different pizza place because this really isn't worth your time and effort! Terribly bad.

Disgracefully bad! Ordered at 7:25 PM, promised delivery time 8:21–8:36 PM. Ultimately, I waited 1 hour and 45 minutes for 2 simple pizzas. The status was stuck on "order received." I called the restaurant: grumpy staff who only complained that it was "busy" and people had called in sick. When I told them this wasn't my problem and they should hire better staff, I was met with a rude response. To top it all off, they simply hung up the phone! Poor service, poor communication, and rude attitude.

Eating in is a disgrace. No restroom, dogs weren't allowed inside, and the staff was disinterested and unfriendly. Advice: eat somewhere else.

Bad business, we had ordered food almost an hour and a half ago and they didn't show up, we were told over the phone that we hadn't made it yet and that we wouldn't get our money back for another 5 days, yuck, yuck, what a crap business, don't order food there!!!

I always order pizzas here and they are really delicious, I enjoy them with all my love and this is recommended if you are with several people, but sometimes the order takes a long time.

Food comes hours late, inedible, phone 'doesn't work'. Simply fraud

Ordered a lasagne, received melted cheese on top of some strange green substance, smelled bad and tasted bad.

When are you going to learn to make pizza, man? Looks like tortilla with a little sauce 😂. If you think you order a pizza with 3 cheeses, it will still be drier than Sahara. Cardboard pizza here. False advertisement next level 😂. Update: if you order after a long time you will get rubbish pizza again. Supposedly supposed to represent 3 cheeses. Where do you see 3 cheeses? Those pepperonis look like sand. Hot chicken pizza with sweet chili so called. Where do you see sauce?? When you call them they say it is normal and the dough is like this. Biggest bullshit ever. Regularly picked up pizza from New York St.Jacobslaan, never received such dry pizzas. People don't bother ordering here because you literally pay for cardboard box. Do you want delicious pizza? Get it at St.jacobslaan. Or Papa Johns. St. Jacobslaan has good pizzas. Papa Johns also has good ones and the customer service is 10x better and they also do something about it if you have a problem. Realize this is a year later and you think there will be an improvement, but not. Better yet close this place, let's find something else. You can also collect cardboard for free.

Gluten-free pizza is honestly inedible, the dough has no taste. Threw away after a few bites, too bad!

Still no pizza after 3 hours, eventually canceled. Very bad service

I placed my order a few hours in advance and they still managed to arrive an hour late. Pizzas were tough and cold. By the way, I understand that the tip you can give to the courier in advance via the app does not go to the delivery person. The branch does not respond to complaints and NY pizza itself only pushes the envelope. Not a nice and honest company.

Sometimes takes hours once you have ordered. Pizzas are tasty.

I had to wait so long; I ordered at 5:27 PM and now it is already 2 hours later and I still have no pizza, actually I want to give zero stars

Waited for an hour to be told you have to wait another hour, and then wait 5 days for your money back. Top!

What a retarded place. Order placed, waited 2 hours. Called and was simply canceled without saying. So never order again

Save yourself the trouble, don't order here if you want your food quickly, let alone receive it at all... We called after waiting 2 hours for our pizzas, then our order was canceled because they were too busy. Dear people, order from cafeteria Caglar!

We called 3 times, last time I asked how long it would take. Employee said" Oh you want to cancel? That's fine. See you soon!" While she was laughing. Treated with disrespect.

Lousy place, waited 2 hours for pizzas and when we wanted to call to ask how long it would take, the staff decided to simply cancel the order. Hire more staff and keep cooking

Waited hours and hours and hours for an order that never came. Called several times, they just hang up on the phone. In the end I had to cancel the order, since nothing was coming anyway. Now let's hope I get my money back. Be smart and spend your money elsewhere.

The food was delicious, well stocked and nice and warm

Please order elsewhere. As the rest indicate, this is a really ridiculously bad place where they simply lie to you about your order. Dry, cold pizzas with multiple HAIRS on them. Unfortunately I'm not making it up because it just can't get much worse. Ordered four pizzas before 7:00 PM. Called several times at 8:30 PM and they put you on hold and then just hung up. On the next attempt they told us that the order had been 'completed' and would therefore arrive at any time. We didn't trust anything and of course we were hungry, so we went and got the pizzas ourselves (which were still waiting... who knows for how long). You will never get your money back at this place, so save yourself a lot of trouble and order somewhere else.

DO NOT ORDER HERE WITH ALLERGY. They make lax mistakes: a gluten pizza was delivered instead of gluten free. I called, and the response on the phone was very angry. Ultimately, we received a new pizza that was delivered gluten-free, but we did not receive anything to compensate for that error. We have someone at home with a stomach ache, and they act as if it is our fault that they made a mistake... The delivery person was very polite and friendly, and the woman on the phone could learn something from that.

Update: Today, February 24, 2020, I wanted to place an order with the intention of having it delivered. We receive the message that there is no delivery today in Lent or Oosterhout. This is due to a lack of capacity. Stunned for a moment. A problem that is/is caused by New York Pizza is causing the consumer to suffer. What I am now wondering is to what extent you have invested in possible cooperation with other branches in the area. The answer is of course '0'. If you had had the ability to take steps in this regard, things might have turned out differently, but yes, you will have to make an effort. In addition to this fact, I have now experienced several times that an order arrives late, is cold, is burnt or that the topping of a pizza is everywhere in the box except on the pizza itself. If you submit feedback about this, you will receive nothing in return. Perhaps it is time for you to focus on delivering quality, adhering to agreements, and providing follow-up when this goal cannot be achieved in some way. Shameless youth who do not or cannot bear responsibility. If I do not receive proper feedback on this, I will make it my mission to bring you down, because improper behavior deserves similar treatment. In some cases, when dealing with nickels, if insight and wisdom are lacking, you have to force them to become nickels. Today, August 5, 2018, I contacted New York Pizza located on Sint Annastraat in Nijmegen by telephone. After a brief telephone contact, we were informed by telephone that this branch no longer delivered to our address in Lent, resulting in the request to contact the new branch located on the Molenweg in Nijmegen. First of all, I would like to briefly comment on the unprofessional working method, which resulted in us being referred. A new branch is opening and so we decide to no longer deliver in Lent? Don't be surprised, just be amazed. We will then contact the branch located on Molenweg in Nijmegen by telephone. Unusually, but not entirely unexpectedly, we are of course not in the database here, which means we have to report everything again. I seriously wonder who took care of the above, because these young man(s) and/or lady(s) still need some development. Finally an employee answered the phone. He first asks my partner her name. After indicating 5 times that his name was De Jong, the response was Dion? No, de Jong. Dion? No, de Jong. The Bear? my wife has given up. Can we blame her? Way the go New York Pizza! Another consumer poorer!

Ordered two pizzas, dry, poor toppings and the wrong ingredients. It just keeps getting worse... and at that price it seems more like a scam.

Feel like eating? Then don't order here. Ordered some pizzas some time ago. After we had contacted them several times by phone and almost 3 hours later, they finally came by. The appetite had disappeared by then. Complaint submitted but no response at all. That's fine when it's busy, but it might be an idea to take fewer orders... In short, that was the last time New York pizza.

I live 4 minutes from you by bike. But I still get lukewarm, chewy pizza every time. And those snack boxes are really out of the question.

Ordered a vegan pizza, mentioning that I am lactose intolerant. My body has been bothering me for 4 days now because it was apparently too much effort to pay close attention. There are people who will die if you don't take allergen requests seriously!!!

Dirty pizzas and do not deliver full orders. Customer service is also really bad, they don't listen well and don't seem to care even though it's their fault. I will never order anything here again

NYP Mill Road is known for its long delivery times. While other branches often achieve the target.

Ordered pizza at 5:30 PM with delivery time 7:00 PM - 7:15 PM. At 7pm I could see that the pizza was ready for delivery. The message "delivery person is on his way" took another 45 minutes. Pizza finally delivered at 8pm. 45 minutes late and really cold. We will never order from here again. Too bad, in the past we have had good hot pizzas that were delivered on time.

I waited 3 hours for our order, after the order finally arrived we were missing 2 tubs of ice cream... we didn't even get a refund for just a sorry... this isn't of much use to me, the pizzas were cold and the ice cream was almost melted already. Fortunately, they were super fast with the forgotten ice cream, but that was the only thing that was fast because they didn't want to drive here until there was an order on my side. This was the last time I ordered from here.

Ordered 3 pizzas and chicken nuggets at 5:50 PM. After calling many times at 8:00 PM, the first pizza was delivered cold. Called, then received the 2nd pizza and chicken nuggets at 8:30 PM; again freezing cold. 3rd pizza never seen. They say I'll get my money back, but I don't think I'll ever see this - just like the 3rd pizza...

Ordered pizza at 6:45 pm. Called after an hour. The pizza would be in the oven and would arrive right away. An hour later I heard nothing and called again. Apparently they have a shortage of delivery people, so they offered to pick up the pizza themselves (at 9 p.m.). Finally did that, it was only 0.5 km from our house. She apologized politely for the long wait and seemed very overworked. It turned out that the pizza had indeed been ready for an hour and had already largely cooled down. The nachos had become completely soft and the cheese had completely solidified again. The 4 cheese pizza also had chicken on it for some reason (very annoying for my vegetarian friend). All in all, a very bad experience, we will not order from here again anytime soon.

2 hours+ waiting for a pizza. Called several times and he was always on his way. We ended up picking up the pizza because they didn't have any delivery people.

Only work with PIN and NO CASH!!! BAD

Food was ice cold and very dry how they serve food like this there is no shame people are paying for quality and service. They even forgot sauce for the fries which l have paid for. I was very disappointed.

Terrible employees and service! She didn't want to give me another pizza because I had already taken a bite from the one I was given. The pizza was super dry and not tasty. When I asked why they wouldn't send a new one and what they would do with my old pizza if I hadn't taken a bite, they said they would eat it themselves but they can't do that now. Really ridiculous service and bad pizza!

In the meantime we have been waiting for our pizza for more than 2 hours. Already called twice. The first time the pizza arrived now and the second time it was already 20 minutes away. What a bad company!

Not very fast or communicative. Reheat pizza at home. Toppings and pizza dough were tasty.

Terrible establishment with even worse customer service. Time and again they come up with excuses as to why the wrong pizza is delivered, if anything is delivered at all. We also find strange things in the pizzas, such as plastic. The establishment claims this is onion, but if their onion is as hard as plastic and looks like melted plastic, I certainly wouldn't eat here again!

Was good when this location first opened. The pizzas are good. Unfortunately, I have experienced so many strange things. Long blonde hair baked into my pizza (definitely not mine, I have dark hair. Plus the hair was baked into the cheese). Wrong soil, wheat instead of cauliflower while I have a gluten allergy. Pizzas that were baked way too long. I don't know how that is possible, after all they go through the oven on a conveyor belt. Completely wrong pizza delivered. The baking tray was still under the pizza when delivered. The discount codes do not work in the app. So if you order online or by telephone, you will not receive the points. The first time I had a complaint I had email contact with the owner of this franchise. He resolved it nicely. The following times (over a period of 6 years) I could only contact "customer service". Some of the people who work there are extremely rude. As if they have to pay for something out of their own pocket. I asked several times if they would forward my email to the owner. "We don't do that. And we won't do that either!". I got one hateful email after another. This has been going on for 1 year now. I don't understand why the owner accepts treating customers this way. And we ordered once a week. I have never experienced such rude "customer service" employees. No decency at all. Those I contacted via email were not all rude. It concerns a few people. But those who wrote that they would "help" me ultimately did nothing. I'm done with those kids. A course in customer friendliness, decency, respect, professionalism, etc. would not be out of place. These people ensure that New York Pizza on the Molenweg is doing very poorly. But the pizzas are no longer what they used to be. Too little tomato sauce. Baked too long. This makes the cheese look like plastic. Especially the quatro formaggio.

Picked up 3 pizzas here and they were too sad for words, tasteless, a big waste of money! Adios...never again!

Ordered an hour and a half ago, still no pizza. Indifferent on the phone about this.

I tried to place an order 25 minutes before closing time, but it was no longer accepted. It was too busy, I was told that even though there was no one inside. last time.

Friendly young lady And food foooood

I had to wait 1:20 minutes for a pizza. The time indicated by the app was completely wrong. I won't be ordering this way again!

Products were very substandard, no iceberg lettuce supplied with the doner pizzas which also had very little garlic sauce on them. Hot dog was chewy, like it had been microwaved. The caprese rolls had almost no flavor. Finally we had the cinnamon bread - this was almost just plain dough, barely any cinnamon at all.

Nothing to complain about, fast, tasty and friendly staff.

Bad thing the euro is legal tender However, just not at New York Pizza Only debit card and no cash Ridiculous

Delicious pizzas, lots of choice

Pizzas were just as always, good. Unfortunately, I forgot about me and Jerry twice, so I called back. ''will soon be delivered'' will eventually no longer happen at all. And those things are quite expensive too. Next time I'll order pizza somewhere else.

Almost always correct delivery, if something was wrong, it was corrected on the next order...... But unfortunately New York Pizza no longer delivers in Nijmegen North. We discovered this by chance when we wanted to order pizzas

Neat, polite, transparent. And delicious dough. Nothing to complain about.

This was the first time (and last time) we went to this branch. There were several hairs in our pizzas... 🤮

Ordered here more than once, just once something did not go through properly, but it was resolved very neatly. Very friendly staff and nice delivery people.

Ordered 2 pizzas. 1 Toni: without olives. Layout: neatly filled. Requested without olives. Taste: reasonable taste, more tomato flavor than tuna. Onions were nice and sweet. Pizza dough structure: very soft. As if it was undercooked, tough in texture. 1 pizza Margherita, Markup: bandage, cheese was burnt and the pizza looked dark. Taste: not great, more tomato sauce on it than the mozzarella Structure: tough End result: stomach ache, nausea, dizziness

Ordered a Teriyaki Chicken pizza today and it was delicious. Well filled and really tasty. And highly recommended!

Ordered the vegan and BBQ bacon & chicken, and both were really bad. Tasteless ingredients, a ton of salt on the crust and both extremely sweet. Even an olive pit on the veggie California

Once and never again. The delivery took over an hour, which was 40 minutes. Fortunately the pizza was warm, but dripping with grease. I could squeeze him out. There was also a thick puddle of grease in the box.

Ordered €20 worth of pizzas, I really have to say; What we found was extremely bad, baked for far too long, it was almost biscuit, very little of the specified topics, you could say lean and meager and far too expensive. Price-quality ratio is way out of line. Ordered from this branch about 12 times and it is becoming less and less, literally and figuratively, so this was the very last time. A big zero.

Ordered online and had it delivered, they arrived a little later than they had indicated, as an excuse for this I had two bites of brownies, which was not necessary but was certainly appreciated, the delivery person only forgot to bring my drink, he delivered this neatly, I am completely satisfied with the service of both the pizzaria and the delivery person.

Excellent, nice staff and ready quickly

We thought the pizzas were very bad. The ease of ordering, the friendliness and the delivery time were okay, but the pizzas themselves were terrible. Cold, the bottom was as hard as concrete, the sauce was tough (I didn't know this was possible either), the cheese was hard and to say that the toppings were not fresh is a major understatement. I would have preferred the crispy dry tuna to be different. Definitely not recommended.

Clean store, neat and friendly staff when I picked up. A super tasty pizza for a takeaway chain. Just the response to a predecessor's opinion: with every takeaway you sometimes see something that shouldn't be, completely agree, but what do you think about what's behind it? the doors of the kitchen in a restaurant? Then you'll never go out to eat again. Just assume that all bacteria are extinct in the oven. Enjoy your meal

Good vegan pizza but unfortunately not possible to sit there and eat :/ only pick up or delivery

Do not go to this branch!!!! Seen several times that staff (young girl) cough into her hands and run through her hair, then grab cheese, chicken, etc. with those same hands. Now everyone knows that those things happen, but if you have an open kitchen and you see it happening all the time, it's over. If you say something about it, the slightly fatter lady...the manager is very rude. While a colleague agrees with us and has also seen it, she changes her mind somewhat. After asking if we could place a new order, it was difficult. The girl in question gave us very angry looks and acted very inappropriately. After asking if the manager wanted to call us, he did so the next day. She thought we were actually being aggressive and it was only a 17 year old girl...oh well. The next week we tried again...the same girl gave us a very dirty look and for a very long time. Ridiculous and scandalous, ordering 40 to 60 euros every week and then being treated like this. Head office does nothing, just forwards the email to Molenweg. A mockery

Waited an hour and 15 minutes for a cold pizza. no excuse or nothing. this is already the 2nd time. Service and quality have deteriorated considerably in recent years!

Clear website. Good prices AND delicious pizzas!

Very good pizza and quickly done.

Tasty pizzas and also a lot cheaper if you get them yourself. But yes, having it delivered lazily is also nice. It's nice to see how the pizzas are made. Hard work there at rush hour.

Delicious pizzas, super fast service. The food was ready quickly and the staff was very friendly! Highly recommended!