New York Pizza in Wijk 06

First of all, I waited a very long time. Secondly, the dough literally fell apart and tasted like rubber. 3 people took a piece and now everyone has a stomach ache because of you. And they don't answer when you call them.

Have had to wait an hour and a half a few times already. Absolutely hopeless.

Very bad experience. On one occasion, I did not receive my order at all and never got my money back. Additionally, delivery times are frequently dramatically long. It seems that significant savings are being made on staff. All kinds of promotions and offers are organized, but apparently there is not enough staff to process the orders on time. The result: the customer has to wait endlessly. An offer is nice, but if you cannot handle the rush and make customers wait for hours, it is of little use. Very disappointing.

Scandalous service. I've been waiting for my order for two and a half hours. They don't answer or say the order would be delivered within 30 minutes. Well, it wasn't. Not recommended! I'll bake my own pizzas.

Ordered 2 pizzas at 19:06, deliver ASAP. You get an email saying delivery between 20:23 and 20:48. Seriously? I thought it must be a mistake, but an hour later still nothing received. Called, no one answered. First and last time. Not recommended. But I quickly ordered and picked up at Domino’s, food within 15 minutes. You want to eat, right? And after 75 minutes the delivery guy from NYP arrived. He can't help it, but what a terrible store.

Food has been made incorrectly. I used to work at a New York and there is a reason the crust oil is called crust oil. Don’t just lather the whole thing in it… The service was quite bad. Was either over charged or the menu is out dated. Cashier was very soft spoken and hushed me away after I ordered. The atmosphere couldn’t be worse, unfinished furniture, cabled lying around, a disassembled fat bike near the entrance, everyone on their phones. It wouldn’t be an issue if it’s like 1-2 people but it was all of em Wouldn’t go here again.

The pizza was delicious, and the prices were reasonable thanks to the app's offers and discounts. The service from their delivery driver was also excellent. I can't comment on the atmosphere since we ordered to our hotel.

Very bad experience Ordered loaded beef nachos, received practically dry nachos. Called the branch and was told that this is normal. I explained that the Delft branch always delivers a regular, well-filled portion. The answer I got back was: "Yes, but that is Delft." So apparently the branches are not aligned with the recipe. A very serious matter. When will the Delft branch reopen? Because there you actually get what is advertised. In any case, I will never order from this branch again.

Ordered a Coke and a Red Bull properly, but they gave me Coke Zero and a different Red Bull with lemon. They couldn't even politely indicate that they didn't have regular Coke, and they couldn't even mention that their Coke was out of stock. This is the last time I'm ordering here. The delivery driver can't even speak Dutch to communicate with him.

Does this branch have an exemption to cycle on the sidewalk? Between 5:00 PM and 8:00 PM, you constantly have to be careful not to get hit. If you don't step away quickly enough, you get angry looks. Furthermore, there is a park opposite where many elderly people walk, and they cycle right past them at high speed. It is just a matter of time before an accident happens. So antisocial for such a large organization.

Very disappointing experience. On June 14, we placed an order via Thuisbezorgd a few minutes before closing time. We did not know that the branch was about to close, as this was not indicated anywhere during the ordering process. We simply received a confirmation that our order had been placed and was being processed. Subsequently, we waited for our order all evening. The pizza was never delivered, and we were unable to reach anyone by phone. The next day, we contacted them. We were then told that the order had been cancelled by the branch. We asked how that was possible, since we never received an email or message stating that the order had been cancelled. We only received a confirmation that the order had been accepted. We were told that they do not send cancellation emails. We find this very strange, because how are customers supposed to know that their order is not coming? As a result, we waited all evening for nothing. We then asked if compensation was possible for this unpleasant experience. That was immediately rejected. When we asked if we could speak to the manager, the employee indicated that he was the manager. However, shortly afterwards he said that he was not allowed to provide compensation because otherwise he would get into trouble with his boss. We found that explanation contradictory. It is now June 25th and we still have not received our money back. We have had to call them ourselves multiple times to follow up on this, but without success. We find it very disappointing that an order is not delivered, that customers are not informed about this, receive no form of compensation whatsoever, and subsequently have to wait weeks for their money. To us, this is not the kind of service you would expect from a large chain.

Thought paper flyers don't work as got one in post box. After seeing photos decided immediately - need to visit! Pros: Fresh bakes pizzas with rich taste and ingredients Easy to find location, no wait Tasty pizzas. Really. 5/5 Cons: Nowhere to sit inside. No tables. No dishware. No napkins. Misleading photos of pizzas. A lot. You wont get even similar. Anyway taste is good. Hate false advertizing but liked the pizzas.

Normally always satisfied and the staff very friendly. Now I was on hold for almost 30 minutes to submit a change that couldn't be adjusted in the app. When I finally got Nathianiel (the manager) on the line, he said it was my own fault and that he couldn't do anything about it, even though I had previously agreed with them that I would call them to report the change. That was their own advice and always goes well. When a manager treats a long-time customer so unkindly and doesn't even look for a simple solution, something is wrong. The customer shouldn't be the victim of the fact that they are too busy.

Hygiene is nowhere to be found. The final scene has people looking at you like "what do you want?" while they touch their noses, ears, and hair with the same hands and handle the pizza with them. I'm not doing this!!!

Ordered 2 pizzas. Didn't have high expectations, but was pleasantly surprised. Well-filled and the taste was certainly fine. Will definitely order from there more often; much better than Domino's.

1.5 hours late… after my order was already 30 minutes late, I ended up calling the branch myself. I was told that the delivery driver had delivered my order to the wrong address. By then, it was cold. Only then did the employee suggest putting a new pizza in for me and delivering it ASAP. It is very unfortunate having to call to follow up myself, after which the employee finally saw the light and decided to take action. Last time at New York Pizza for me!

I've been waiting for my order for two hours, suddenly no one is answering and the website shows that the place is closed..

Ordered at 18:00, supposed to be between 19:15 and 19:30, it is now 20:00, no pizza. Go get it myself. What a terrible place Was on hold on the phone for 20 minutes !! I live a 10-minute walk away Never ordering from here again!

The food was tasty and the delivery person arrived right on time, definitely recommended.

I'm a pizza lover, but I've noticed the quality at this location is inconsistent. Sometimes the toppings are sparse and there's not enough cheese. I hope this feedback is taken seriously. I recently ordered a hot dog, and to my surprise, it contained a small piece of bone, which was an unexpected disappointment. Unfortunately, with another order, I had to wait two hours without any communication. No apology was offered, and the pizzas were again poorly topped. A recent Cinnabread order also had no cinnamon sugar at all; the product consisted almost entirely of dough and oil. I hope this feedback is used to improve the quality and service at this location.

NYP makes the Best Pizzas in NL. For me, This outlet serves the best out of all. Always so quick and friiendly staff. 5 Stars

Great food! I'm very satisfied.

They have very tasty pizzas and they are also delivered nice and hot.

Delicious! My pizza was delivered quickly, great!

Very tasty pizzas, I am very satisfied and it was also delivered quickly!

Delicious food! I'm very satisfied.

Wow, the pizza was delivered quickly and was delicious!

Just picked up a delicious garlic bread, I thought it was tasty and fresh!

Ordered around 7:20 pm and just arrived, delivered very quickly, good service on the phone too!

Just had a delicious pizza. Topperss

Just picked up a delicious takeout, still nice and fresh!

Great pizza, just had a delicious meal

Just had a delicious pizza, top notch

Fast delivery, pizza was still nice and warm, thank you guys!

Just ordered a pizza from here, delicious!

Delicious pizzas, will definitely come back here to eat

Ordered here yesterday and received delicious pizzas within 15 minutes!

Just picked up a pizza from here, it was delicious, I will definitely come back!

Recently ordered food here. The guy on the phone was friendly and arrived quickly. All those reviews are completely off the mark; people just don't have patience anymore...

Jeez, that was bad! It took an hour and a half for my order to arrive. About a 10-minute walk away. And when the pizza finally arrived, it was lukewarm too! Completely cold by the last slice. The taste wasn't special either; what did stand out was the amount of oil dripping off everything. I've learned my lesson again. Never New York Pizza again!

The delivery took an extremely long time. When the pizza finally arrived, the food was cold. As if that wasn't enough, an item turned out to be missing from the order. I tried to contact them by phone several times, but they were completely unreachable. Poor service and no communication whatsoever. I will definitely not be ordering again.

I ordered three pizzas here. One of the two margaritas looked like a piece of burnt cardboard. There was no cheese, and the other two pizzas didn't have much on them either. We spoke to a staff member who said the fault was ours alone. Another bad experience here. If this is the norm with your staff and policies, I wish you the best of luck, now and in the future. It's truly unbelievable that you dare to deliver a pizza like this. They're also so stingy about sending a new pizza and not even offering a solution. I'll definitely inform others not to order from here.

According to "the manager," I'm lying. I politely call back because I've waited an hour for what will ultimately be cold pizzas. Finally, I get a staff member on the line who tells me I might be lying about the cold pizzas. What a disgrace. The service is terrible.

Pathetic service. I ordered pizza and waited for more than an hour with no update. The expected delivery time was 20-30 minutes. After at least 10 calls someone picked up and told that pizza is in the oven and still take 15 minutes.

The delivery was over an hour late, and when I called to ask where the pizzas were, I was on hold for over 10 minutes. Aside from a half-hearted apology over the phone, they didn't make any effort to make it right.

Ordered 3 pizzas, waited an hour and a half. It said the pizzas were ready for half an hour, but they didn't deliver. Called while on the road and was told the delivery person was on their way a few minutes later. 20 minutes later still not there. We live 3 minutes away, so called again. Another employee said they were only just leaving but would arrive warm, but we received dried-out, soggy, and cold pizzas. What a load of crap. The location on Haagweg is always good, but here in De Boogaard they don't know what they're doing. Definitely not recommended.

If you’re reading this don’t order here it’s just a bunch of kids who work in there and don’t care about nothing they’re doing… Idk if there fried it or put into the oven😂😂

I ordered from Uber here twice, and both times my order was cancelled. When I call, I get a jerk on the line who is rude and curt, and anything but helpful. Then my money goes somewhere else.

What terrible service and food! This is the only New York pizza where the pizza tastes like cardboard with cheese on it. I ordered two garlic sauces and only received one. Also, there wasn't any garlic oil on the edges, which is usually standard! This keeps the edges soft and fluffy. I called and had to wait an hour for both the garlic sauce and the oil. The man on the phone sounded like he'd just woken up. I paid €20.00 and it wasn't even worth €2. Literally cardboard with cheese on it. The pizza feels just like cardboard.

Best Pizza Takeaway! Avoid ordering cuz the pizza will inevitably get cold on the way.

I always order the New York-style pizza with a thick crust, but they almost always bring the Italian-style one with a thin crust. This happens really often. It's a shame, because the pizzas are tasty, but I want to get what I order.

I had it delivered today, but it was a huge mistake to order it here. It was over 20 minutes late, it was cold, and incredibly greasy. It's a shame I couldn't give it a -1 because it was worth it. Unfortunately, that won't happen, but this would definitely have been a money-back opportunity for me. Bad service here, and that's a shame. As far as I'm concerned, I won't be ordering from here again.

Bland, tasteless pizza. 1 star. Delivery was quick and friendly so +1 star.

If you receive the wrong order four times and the instructions haven't been followed, you quickly lose hope. This branch delivers sloppily garnished and tasteless pizzas. Fortunately, this has improved in 2023. I'll chalk it up to initial problems. The plant-based options are a welcome addition to the selection. The service is also a plus.

Always been a regular customer but I'm quitting. Ordered pizzas for 88 euros and they were really horrible (again). After several missteps it's over for me.

Worst pizza I've ever had. I recommend closing this place down. It's so awful. The cinnamon bread was burnt dark black. How can they deliver that? And let's not even mention the pizza itself. I only had two bites and threw it all away.

Good evening, I just ordered 9 pizzas, but 5 of them look awful; they're all a bit crumpled. Oh, but if I make new pizzas, they'll arrive like that again. What kind of answer is that? I'll just drop them off. They ended up making a fuss in the store because I'm dissatisfied with the pizzas that were delivered, and they said I have to pick up the new ones myself. Not a single apology or anything like that. When we were standing outside, we were being talked down to by customers who were still in the store.

I have encountered rude people on the phone before, but this was really exaggerated, really very rude and grumpy, they hang up while you are still talking and talking to several people at the same time. The food was quick and just good.

They give one sauce for two pancakes.

Bad customer service overall, they say the pizza is ready in the app but when you get to the shop always have to wait 15mins more. My mobile phone was stolen there, left unattended for a few minutes and gone. Employees didn't see anything, store owner said cameras were not working and were fake cameras. Can't recommend ordering from that shop.

I've already tried the pizza at the one in the Spui, as well as the one in Leyweg, both were great. Yesterday I stopped by this one in Prins Johan Friso Promenade, Rijswijk, and asked for a Gyros, after 15 min, I got it without a sauce. I asked where the sauce is? And the same person that gave it to me said, Het is op/ out of stock. I replied: And? I paid for it right? He says, it is 70 cent. I asked if I can get the 70 cent back since he didn't gave me the sauce and also didn't say anything about it (which is a stealing for me). He then said Yes l, but don't eat here. I ask why is that? He said, like that, don't eat here (He didn't like the fact that I found out about him robbing the 70 cent, because I'm pretty sure if it was me who still need 70 cent to be able to buy a pizza and that I would have asked them, if it was possible for me to get a pizza with not enough money they would just say NO. I turned my back to him, started eating, he started yelling HEEEEEY, I said don't eat here!!!! And then I heard a girl working there told him to let me do so. When I was leaving, I asked the girl when the manager would be there today, so I can meet him and report the incident, to my surprise, she said it's him the manager, Mr Thief who didn't liked me appointing the stealing, and started bullying me. If he really is the manager, he must be fired, and btw, their pizza was also trash compared to the one I ate at both New york pizzas I have previously mentionned! The picture I took shows how dirty the table was, they don't even bother take a minute or two to clean after clients ate there.

Very disappointing experience. I was told my pizza would be ready in 2 minutes, but I ended up waiting for 35 minutes with no updates. When I politely asked about it, one of the staff members responded rudely, saying “Why are you looking at me? Just wait.” His aggressive attitude was completely uncalled for. I wasn’t confrontational I just wanted to know what was going on with my order. This kind of service is unacceptable and left a very bad impression.i really wanted to cancel and lost my appetite!

Tasty pizza, but I think they've lost their pizza knives. Not a single pizza is cut properly.

The pizza was cold and unsliced. Hardly any cheese, even though I paid extra. All the toppings were on one slice.

I ordered two pizzas here, but they never arrived, even though the online tracker said they were. When I called the store, they didn't answer. Don't order from here!

Ordered today and disappointed again with a cold pizza.

Picked up pizza tonight, due to the abundance of bad reviews about long delivery times and cold pizzas. Unfortunately, this was no longer a success. The pizzas weren't very warm anymore; they were also already ready when we arrived, even though we had only just received a message that they were in the oven when we walked in. Then, at home, we opened the boxes: one pizza had no sauce and the other was drowning in sauce. No garlic oil on the crust and very few of the key ingredients. We are used to the NYP in the center of The Hague, where they deliver quality time after time. Unfortunately, the same cannot be said for this place; this was the first time and immediately the last.

Unreachable. Constantly cold pizzas. Poor service.

Pizzas almost cold, order delivered late, thin&crispy was just thick and anything but crispy

Unfortunately, I had a very disappointing experience at New York Pizza Rijswijk. Not only did the pizza arrive much too late (a whopping 75 minutes!), but it was also cold when it finally arrived. This was not what we had ordered; the crust was wrong and the pizza was not as expected. I called the branch, but received no understanding. The employee came up with a ridiculous excuse and offered no apology at all. Instead of customer friendliness, the tone was rude and unprofessional. I will never order here again and would absolutely not recommend this branch. A real huge letdown!

Forgot 2 sauces that I paid extra for, I asked the driver to be sure as I didn’t see them when he handed me the order and he assured me they were inside the boxes. I tipped the driver and he took off quickly. When I checked there were no sauces. I called and asked the restaurant for help. The guy on the phone was quite rude and said that they are busy so if I want the sauces it will be delivered very late even though I live max 5 minutes walking distance away from them. He gave no other solution.. I told him that I actually need the sauces with the food and he just hung up on me.. Won’t order from here anymore, shame really..

Yesterday I ordered a salad, cheese bread, and Ben & Jerry's. The order arrived, but Ben & Jerry's was missing (the delivery person said they would check if they had time). The salad contained a lot of lettuce, three tomatoes, and three flakes of Parmesan cheese. No dressing, and I had to pay 7.99. I called and they brought the ice cream and salad, and eventually, they said they would make a new one, which I had to return. After a long time, the delivery driver returned with the ice cream and the "new salad." I returned the old one and grabbed the kitchen. The salad container only contained cheese and tomato, and again, no lettuce. I threw everything away, so it was just 7.99, and off with it... such a waste of money.

I waited two hours for my order. I called three times, and they said the delivery driver was on his way, even though he wasn't. After two and a half hours, the delivery driver showed up with the wrong order. Very poor service.

Much to my regret, I ordered a pizza here again today. It also went wrong the previous times, but unfortunately you cannot choose another location. @newyork, please close this branch! You get cold pizzas. The delivery person places the pizzas on the ground in the street and then kicks the box with his foot. While I was standing there as a customer, I would have called for a moment and then I would have taken the pizza into my hands. On busy days the pizzas are baked... then they stand on the counter for an hour and then deliver a cold, hard, dry pizza. I always contact the branch to discuss the feedback, but have not heard anything at all. Yes, I feel pretty stupid to think that everything will be fine at this location and still ordered a pizza again. Save yourself the trouble. This branch is a disgrace to the other branches!

Ordered pizzas via home delivery, had to wait 45 minutes, I received a cancellation email after 45 minutes, I called New York Will I be kicked out of a party by the employee?

Never order by telephone. I waited 1 hour and 50 minutes for food.

If I could give minus 10 stars I would! What a bad tent this is! Don't order anything!!!!

Strangely bad and I feel ripped off and misled. Last time I order from this branch.

A pizza without flavor on dough that had not yet been baked sufficiently...it was inedible. We baked it ourselves and put some herbs on it. What a disappointment The other New York pizza in Rijswijk is much better or different to domino's.

I ordered pizza today with a special request. Unfortunately, upon delivery this was not as agreed. The employees then resolved the matter nicely by sending new pizzas. Really great service, fast and delicious.

Takeaway: The person who took the order rolled out dough without a glove and was busy with money. First pluck his beard. Family or friends and children among staff. Hugging family with gloves on and then filling pizza dough. All unsanitary. I won't go there anymore. The dough was undercooked, a waste of my money. Everything in the trash.

What I ordered and what I received. Unfortunately, it wasn't until I got home that I noticed that I received something different than what I ordered for takeaway.

I've been before, but last night my surprise was too great for words. I order 3 pizzas and after ordering I walk outside and come back in after 5 minutes. I stand there watching the pizzas being made and to my great surprise; the person who takes orders stands and takes all the money, rubs his nose and touches his ear, then gives the money back to the ordering customer. Checks his mobile in between. Everything is possible nowadays. But then use the same hands to grab the pizza dough including all the ingredients. Without washing your hands. Goes too far for me. I brought this up and the employee was all astonished. The answer from a colleague was "sir, all bacteria die in the oven" ??????? Incredibility at its finest. Another colleague says I have worked at several stores, it is like this everywhere. Naturally, these employees do their utmost to make a pizza. But ignoring all hygiene rules and then coming up with a strange story about how bacteria die in the oven is really bizarre. The owner of this branch still has quite a bit of work to do. Completely too raunchy for words.

Recently visited this place after me and friends saw their local offer for free 200 pizzas, first come first served. The poster on their site mentioned 2 PM when they start and 3 PM if you read their description. At arrival with my friend and about 6 other people over there, it seemed all closed. Strange advertisement of NYP, it turned out to be false. One man even slammed on the window with his hands cause he got angry. I'm not waiting 1 or 2 hours for a free pizza. May not even be correct or "eligible" when they open up. Opening time at this place is 4 PM. A big mess. Based on other reviews I wouldn't even consider ordering cold pizzas here.

Food is quite cold when it arrives. I personally had to call the building regarding... they have marked the order as completed while it still needs to be delivered. I started calling and a man answered. I asked what about my order? I provided the details, he says yes on the way and hangs up the phone. My order was finally delivered by someone in bath slippers? Apparently New York Pizza's new dress code these days. Very unhappy!

Really delicious pizzas, especially the dough

Very bad services, I ordered puffalo pizza, Italian style. Delivered late by more than an hour and it was so cold that I had to reheat it in the microwave. In terms of price, I paid almost €18 for a small pizza. I will never order from here.

Great place with extremely friendly staff, pizzas were ready in no time. Definitely recommended

I ordered a pizza with wedges, chicken pops, wings and two ice Teas. After a long wait I finally received a cold order, the pizza was hard, there was mold in my wedges and I received the wrong ice tea. I called to complain about the disgusting food, and I got some vague Guy on the phone who didn't understand much, who later turned out to be the manager. I have been waiting for new food for 1.5 hours now, I called again and was told that they sent the pizza to the wrong address. I am really fed up with it and will never order from here again. Spent 50 euros on cold pizza, mold in my food and a lot of headaches. 3 HOURS OF WAITING AND I STILL HAVEN'T EATEN ANYTHING!!!

The pizzas were well filled and prepared. Not that it was a disaster, but during busy times you wait a little longer than your stated time

Ordered 1 pizza and had to wait more than 1.5 hours. Website has live tracking that doesn't work.

Ordered pizzas yesterday, pizzas were cold and the bottom was rock hard, we also had to cut the pizza ourselves. I also got food poisoning with my family, which is scandalous!!! never ordering here again.

Below is my experience with the Prins Johan Friso Promenade Rijswijk branch this evening. After waiting for over an hour I called, a smart employee on the phone who didn't seem that interested. He says he'll check it out and sees that my pizza "isn't there anymore" and must be on its way, which I assume. After waiting another fifteen minutes (I live 1.5 km from the branch) still nothing. Called again and the wise-cracking employee only gives excuses instead of a solution. 35 minutes after my last call, so almost 2 hours later, the delivery person finally arrived at my door. With 2 pizzas, both barely warm and 1 cut in a bizarre way. Not what I'm used to from New York Pizza. As compensation for the inedible pizza of €24, I can choose a whole 25cm pizza worth €8.99.....

- dull atmosphere at the pick-up location - pizza tastes good. - unfortunately, pepperoni is beef and bacon is turkey. This is not explicitly stated. I don't think they sell pork products, which is a shame for the people who do eat pork products.

Shazad you deliver pure rubbish rule that bicycles and that the food arrives on time man. You can't do business, boy.

Comes standard for half an hour to an hour now if it happens 4 weeks in a row.

Terribly bad NY pizza!!! You order something 1 hour ago, after 45 minutes you call and you are told off! With the words yes, it is still warm. And be quiet Whoever is the manager here should be ashamed of themselves

The service I received was extremely poor. I've had to wait over an hour twice for my pizza, which BOTH times arrived cold. On the second attempt, the staff promised to deliver a pizza quickly, which did not happen. In addition, on the second attempt I called again after an hour and was told that the pizzas had just come out of the oven. However, upon arrival (less than 10m after the phone call) the pizza was still delivered cold.

The order arrived cold after +/- 2 hours. After contact, a new order was sent, which was delivered within 30 minutes. Neatly and quickly resolved.

unfortunately not tasty at the Bogaard Rijswijk location, pizza was mixed up!! on the Haagweg was much better!! I don't understand why you can't order on the Haagweg? no NY pizza for the time being!!