New York Pizza in Wijk 00 Binnensingelgebied

A month ago, I filed a complaint about the long delivery time (1.5 hours), and the pizzas arrived cold. They promised me that if I called again, I'd get a free delivery. I called today and was told "no," even though it's registered in the system. It's a remarkable customer service tactic, making promises and then retracting them. It seems irrelevant to me whether there's a new owner. You're taking over the business and everything that comes with it.

Like others, I recently had an experience with this restaurant. After much ado, I learned that Jill Christjans owned this place until December 1st. She left behind a lot of hassle. The new owner has no intention of cleaning up her mess and is ignoring calls about it.

Horrible place. The order was incomplete and freezing. Delivered two hours late, cold, and one pizza short. I've had problems here before, and I'll never order from them again. I was supposed to get my money back, and I still haven't!

ALWAYS delivers WAY too late. This franchise will NEVER deliver your pizza on time. If you want a pizza at let's say 7PM, better order it for 6PM. Yeah. It's that bad. Also be prepared to get your pizza cold sometimes, it's basically a coin flip.

Ordered a pizza on sale. We have to wait over two hours. We're still waiting for a delivery driver for the last 30 minutes. We call constantly. No one answers. Franchise owners, shut this place down! This isn't normal, is it?

I never received my pizzas, even though I paid for them. They don't answer when you call. Scammers of the highest order; don't order from them.

Extremely disappointed!!!. I had to wait two hours for my pizzas, but they finally arrived... cold, wrong crust, and both pizzas topped incorrectly. I tried calling four times. The first time, I spoke to a male employee who put me on hold. After waiting seven minutes, I was hung up on. The second time I called, they answered and immediately hung up. The third time I called, I was put on hold for fourteen minutes (then hung up myself), and the fourth time I called, my number was blocked. Completely done with this...

I've been waiting for my order for over three hours. The food hasn't been delivered, and they're not answering the phone. I've called multiple times and can't be reached. It's a complete scam. Never order from here again.

If you order pizza you have to wait 2 hours for it, if you call they don't answer and then the pizza arrives cold

The reviews don't lie. I ordered without checking. Ordered for delivery between 4:45 and 5 PM, it's now 7:22 PM, and the order is currently complete. Of course, I haven't received anything, and I can't reach them. Literally, theft.

We ordered at 16:30 with an expected arrival at 18:00. We didn't get our order at 19:45. I already got an e-mail asking about the quality of the food. -.-''''. Tried to reach out to the restaurant for 5 times on the phone and no asnwer.

This is the second time I've placed an order that took far too long. It arrived after 2.5 hours. All 5 pizzas were freezing cold. Furthermore, the pizzas weren't cooked properly and were missing parts. I called the first time after five attempts and 10 minutes to ask where the pizza was. I didn't get an answer. The second time I tried to call to report that the pizzas were incorrect and freezing cold. No one answered. Such a shame, a waste of money. The Jumbo pizza was of better quality, and you get what's pictured. No more New York Pizza for us.

Very disappointing. New York Pizza on Deurningerstraat used to be reliable, but now it's completely unacceptable. I ordered my food at 7:07 PM, and around 9:20 PM the web app said it would be delivered – but nothing was delivered at all. They don't answer the phone, and meanwhile, complaints are appearing everywhere from people who wait more than two hours or never receive their orders. What's going on here? This looks like a complete scam.

Terrible service. We've been waiting for the order 5 HOURS. It sounds like a joke. I've beed calling at least 6 times, NOBODY ANSWERED. The best recommendation for the worst service ever.

Waited almost 2 hours for a cold and wrong pizza, called several times, eventually got hold of them, had a whole discussion, was rudely snapped at, eventually after a lot of whining I would get the right order, but they said I would have to wait another hour, eventually waited another 2 hours and had to call 10 times for a response, eventually they said after another discussion I would get my money back, well can you tell me after 4 hours of waiting, not the promised pizza and not the promised money either, but what to say to you so that you wait a couple more hours and are silent, lied to my face several times and arrogant I never write reviews but these people🙄🙄🙄🙄🙄

Your pizza will always arrive. But, it will always be cold, it will always take about 2hrs, and it will likely be smashed. Just move on, you've been warned.

The pizza took two hours to arrive and was very flattened. It looked like it had been made in a hurry and didn't taste very good.

Don't order takes way too long and phone doesn’t work

Ordered at 18:00 ish and didn’t receive anything till 22:30. Drove to the location to find out they didn’t even start the order yet. They wont make orders that are not a bike distance. The store doesn’t have workers with cars, structure and so on. And it is being ran by 16-19 year olds. Don’t recommend.

I ordered at 7:13 PM, it's now 9:28 PM, and I still haven't received anything. I've tried calling the store several times, but no one answers. I won't be ordering from them again!

Bad business! No answer, the manager is on leave, and they should just let me know the business is closing in a week. People, drive or order somewhere else because you won't get anything here!

Ordered at 17:30, delivery scheduled for 18:40, but in 2005 the order was canceled by the branch because they couldn't get it to produce. Three hungry children. NEVER ORDER HERE Update 20251111: Refund obviously not received. Update 20251113: Refunded. We're allowed to order free pizza, but we won't. Probably won't deliver to outlying areas.

Just to be clear, I normally never have any problems with NYP. Now my order suddenly arrived half an hour later than indicated, and it was cold too. I tried calling, and they just hung up on me. I've since contacted the head office, who suggested several other locations contact me, but they didn't. I was offered a free pizza, which I obviously couldn't refuse. When I tried to order, I first received a message that I didn't meet the minimum order value, which I found strange because I get a free pizza. Well, I gave them the benefit of the doubt, and miraculously, my pizza was almost cold again. I don't know who took over the location or who the manager is, but something has changed drastically in recent months, and not for the better...

Slowest delivery of all time. If you want to order it will take at least 2 hours to get delivered. I genuinely don't believe they are this busy and it takes that long to prepare and deliver the orders. Wouldn't recommend unless you want to waste your time

Ordered a pizza at 5:30 PM. According to the website, the order was completed at 6:00 PM. Still hadn't received anything by 6:30 PM, so I called. The delivery driver was on his way and would be with you shortly. Delivered at 7:00 PM. The pizza was cold and had very poor toppings. There was no pepperoni on the pepperoni pizza.

Unbelievable. If you wan5 to eat in time you will be starving. Waiting 2h after the delivery time...

75 minutes after ordering, I called to ask where the pizza was. All I was told was that it was in the oven because it was busy. I can't imagine it takes 75 minutes to even put a pizza in the oven. Then they told me I'd get it with the delivery driver sometime. Then, two hours later, I finally have a pizza.

Ordered at 5 p.m., still nothing at 7 p.m. Tried calling several times, but no answer. Didn't receive any food. Nice.

App is broken, so you pay for an order that never comes. Phones also don't work. Now sure how you can run a business like that?

The order hasn't arrived after two hours. Something is seriously wrong with this New York pizza!

Fantastic food, but delivery has always been an hour late for a while now. I've never had this problem before, but I've switched to Domino's now.

Yesterday at 7:41 PM, I ordered two pizzas. I then ticked the box to receive them as soon as possible! The courier didn't arrive until 9:35 PM! The pizzas were also cold... I ordered them from New York Pizza on Deurningerstraat.

Waited 2 hours. Called twice. Both times a rude lady on the phone. Two cold pizzas. So, nothing twice.

Waited two hours for an order of three pizzas, only to be told the delivery driver couldn't find the address. Waiting from 5:56 PM to 8:15 PM was outrageous, and then after two hours, I was greeted with cold food. Never again.

Ordered food, arrived 3 hours later. The pizza was cold, side dishes were forgotten, and they refused to answer the phone.

We've been waiting ages for our food, and you're incredibly hard to reach by phone! If you leave a number, please answer. We're still waiting!

Ordered but now after 2hours still didn’t come. Insane

For the true lover of a full evening of disappointment, this is the place to order. Two hours of waiting, two pizzas: the wrong one and one too small, both at refrigerator temperature. Here's where it's at. The highlight is the customer service, a masterpiece of unreachability. The delivery driver directs you to a phone number that exists purely for show. A perfectly closed circle of incompetence. An absolute must for masochists.

I've never encountered such antisocial employees on the phone. I ordered pizza through Thuisbezorgd. After an hour, it still hadn't arrived, so I called the location. A young man answered the phone and suggested I pick it up myself, or maybe it could be delivered after another hour. I told him neither was an option, and then he answered. I called several times, but no one answered. Later, I called again to clarify that it had been canceled, and then a female colleague (team leader) answered, who politely apologized. Later, the same young man called me, and he became very rude and challenging again. I ended up recording this to follow up on the complaint and, if necessary, to post it on social media as an example, because you'd rather react that disrespectfully and antisocially at home with your family, not with customers.

Ordered food at 5:30 PM for 6:20 PM, called at 6:50 PM, and was told it would take another half hour. Finally, I called again at 7:40 PM, and the pizza still hadn't been made. I've never experienced such poor service. If I could give less than one star, I would.

On Friday, August 29th, around 6:15 PM, I ordered 6 pizzas. It would take an hour for them to be delivered. Around 7:45 PM, still no pizzas. I called to follow up and was told, "It'll be here as soon as possible." I called again around 8:20 PM, and then the doorbell rang. I waited over two hours, and the pizzas were very dry. I contacted New York Pizza, and they said they would call me back on Saturday. As of today, I haven't heard anything back.

Today (Tuesday) at 19:47 ordered 2 pizzas and 1 garlic bread, at 20:06 I was called that 1 of the pizzas could not be made because the crème fraiche was gone, can happen, so another pizza was chosen. Then at 21:06 I called again to see if the pizza was coming, it was on its way, they said. At 21:47 the pizzas were finally delivered, despite the fact that it is a 20 minute bike ride to our address, the pizza arrived later but very warm and tasty. The delivery person did apologize for the long wait. Because we had little confidence in it, also based on other reviews, we also ordered two pizzas at 21:31 from the other red and blue pizza chain, those pizzas arrived at 22:10, also very warm. 2 hours versus 39 minutes. I think I know where we will order next time!

Nice guy behind the counter. Well helped, good service and tasty pizza

Very bad place ordered pizza and just didn't get it I tried calling but no answer do not order here

I ordered a pizza Margherita AND THERE WAS NO TOMATE SAUCE IT WAS SO DRY I CALL PIZZA WITHOUT TOMATE SAUCE THAT'S WHAT YOU CALL A PIZZA I WILL NEVER ORDER FROM YOU AGAIN DOMINOS IS EVEN BETTER AND YOUR PIZZA IS WHOLE OVER COOKED

Too scandalous for words. Order just over an hour late. When you try to call them, there is no answer. Never order here! What a bad service! And I have no apologies from the delivery person. 😡

Was waiting for order for 1,5 hours

Never received my pizza, no answer when you call. Do not order here!

Order is being delivered usually by a random GROUP of people, pizza tastes awful and overpriced

Ordered via Uber Eats,fast delivery also quite tasty!

2 hours for delivery, never ordering again

I won't be visiting a real branch today, but I'll be there tomorrow. This really bad. They make you wait at least 1 hour. If you call them you will get an excuse saying sorry, the delivery people are gone. And they are completely unwilling to solve things. I will never order from them again, this actually doesn't deserve 1 star!

Arrived cold, and again super minimally invested. Picked up the phone, called, "maybe you can't see it well, but this is the normal amount of pepperoni, you know?".

Ordered 4 pizzas at 6:00 PM..... at 7:15 PM I called to see how the pizza was going...... Where we got the answer is on the way, it is +/- 20 minutes by bike to our address... after half an hour we called again... still on the road, at 8:03 PM we finally got the pizza, you are treated rudely over the phone. The delivery person would be on the road for 1 hour, but it is special that you will then receive 2 small ice creams that are still frozen.

Called after an hour of waiting. The pizzas supposedly just went into the oven and they would make it right. Then it took another hour and a half. So order at 6 p.m. and finally have the pizza with a tired child at 8:35 p.m. We also get completely different pizzas than I ordered, half burnt at the bottom. Didn't see anything of a saving grace. Complaint filed. I would be contacted by the branch manager. A week later and I heard nothing. What terrible service. This branch manager really needs to leave.

The worst pizza that I’ve ever get.Dough was so terrible and occupied half of the pizza

Ordered online via app. Then wait 1.5 hours. Status remained at 'in the oven' Then called. The response was almost astonished, but judging by the reviews, this is the rule rather than the exception. The order would be made immediately and delivered immediately. This should arrive hot according to the guy on the phone. Then waited another 45 minutes. Food was lukewarm.

WORST WORST EXPERINECE EVER. Delivery was soooo long

I recently ordered two pizzas from New York Pizza and it was a huge disappointment. First we had to wait a long time for the delivery, and finally we got two pizzas, but one of the pizzas was the wrong one. The delivery person quickly picked it up and said that the pizza we missed would still be delivered. After an hour of waiting there was still nothing. When we called, they indicated that they would only then make a new pizza for us. It has now been three hours since the order was placed and we still have not received our second pizza. This is absolutely unacceptable! Finally called again and asked for my money back. I wonder if they take that seriously.

Worst service ever. 2 hours of delivering two pizzas. I’m very very disappointed

I called to place an order and was angrily told no and hung up immediately. I find it very irresponsible and unprofessional. Keep an eye on your staff!!

Half cooked and burnt and no sound

The slowest delivery in my entire life. Happened more than once!!!!!!

Food was out of stock, would get a refund but still nothing after 3 weeks. Called and emailed the store and head office but no response possible. Very bad

You can't say sorry with a 2€ cookie for delivering food 2 hours late. Strongly disappointed and never ordering again.

Very salty pizza and below average taste. My first and last order from them.

My experience with New York Pizza was quite an interesting one, but not in a good way. The delivery man arrived at my door and I quickly noticed that he smelled of cannabis. I also found his long hair and weird beard quite disgusting, but you could call that a matter of taste. When the gentleman gave me my pizza, he quickly asked me if he could go to my toilet. I was surprised but I still let him in, which I deeply regretted. After an awkward 20 minutes of waiting the man left, unfortunately he forgot to flush and left a very strong smelling second message. Eating the pizza was definitely harder after this. :(

Bad bad bad. Still nothing received after 3.5 hours. Not available by telephone.

From the tastiest pizza ever, to unfortunately no longer ordering here. Having to wait so long the last FEW times, that can happen once in a while, of course, but this appears to be a structural problem. Pizza arrives cold, no garlic oil on the edge, wrong order, cannot be reached by phone, and even the delivery person pretends that it is normal for your order to be delivered after 2 hours. Too bad!

They never keep to the delivery time

Ordered two pizzas here for the first time, which were tasty, but both were missing spring onions. Also no shawarma to be found among the chicken pieces. Still a shame!

From regular customer to never ordering here again. I had to wait more than 1.5/2 hours for my last few orders, for those 16 euros per pizza, they were cold, limp and far from crispy, not surprising because they had been ready in the store for more than 45 minutes and then still Spent 35 minutes on the road with the delivery person. No, I'll go to Domino's again..

Great business. Very tasty pizza today, accidentally ordered twice and it was resolved perfectly

Better taste than dominos pizza but also much more expensive

usually the delivery time is kinda late but I loooooove this pizza I definitely recommend the garlic bread. crazy about!

Pizza was made immediately and ready in the store fifteen minutes later. However, it then took another 45 minutes before the pizza arrived. Ice cold of course

After years of New York pizza, never again. Ordered 3 large pizzas, 2 of which were incorrect. Chosen toppings not on and wrong sauce. It can happen, I just called and was told: this is how the order came to us so we are not going to solve it. 50 euros lighter but a wise lesson learned. Never again Newyork pizza Deurningerstraat! Scandalous!

Can you believe some one sell this amount of french fries for 4,5 euros?! Small portion. Not tasty

Pizza was edible but had to wait way too long. Once the delivery man came, he had a sort of rotten fish smell coming from him. Even after he left it was still hanging at my front door... gross.

2nd and last time I ever order pizza from New York... holy frog Both pizzas were so cold that even a funeral director had more interest in them than my dog. The young man (longer black hair with a dirty beard until idk where) who delivered it was very selfish and got angry Very sad, not a pleasant experience

I ordered a pizza at 6:57 PM via home delivery, now it is 9:13 PM and the app says that the pizza is still in the store 👍🏼 good job

Had to wait more than 2 hours for 1 pizza and the pizza was cold on arrival

I really expected better... I thought I would order a pizza, 1 pizza... after waiting 2 hours still not delivered🤔 Finally the doorbell rings and I open it and lay my eyes on a drugged-up homeless man with a dirty beard, the pizza was cold and soggy so I had a microwave meal..

Ordered online, it took 3 hours. Lukewarm pizza, soggy. I get that it was friday night, but this is a little excessive. Phone number just rings and rings and eventually hangs up

Ordered online and had to wait 2 hours for delivery... that was super tasty

The order didn’t arrive for more than 2 hours. Their phone number is unreachable, they never answer it. Disgusting service and the food itself is also quite tasteless.

The pizza was good. The delivery and waiting time are not. If I order at 8:15 PM and it says that the order will be delivered no later than 9:00 PM, then I will not be happy at 10:00 PM. I called twice and was on hold for >10 minutes and no one answered. The delivery person was super uninterested and there was no excuse. I won't order from here again.

In the beginning there was a small mistake due to crowds, etc., we called and it was resolved immediately, the food was very tasty, the service was worth more than 5 stars.

Ordered pizzas at 5:50 PM Two vegan pizzas were confirmed that the pizzas would be ordered between 6:36 PM and 6:51 PM and at 6:44 PM we were called for the first time that they did not have a vegan pizza ☹️ and then at 6:50 PM we were called again that they had found something. Excuses that they didn't have it and waved away the late call by saying that they were busy. Only delivered at 7:15 PM. Then got a pizza with the vegan shawarma flying over it. What a mockery. Bad on all fronts. No apology or voucher or anything yet. This is super bad!

Oferowane są 4 rozmiary pizzy. Cena podana w menu dotyczy najmnienszej średnicy pizzy. Za większe trzeba dopłacić kolejno 3€, 6,5€ oraz 9€. Zamówiłem klasyka z salami i polecaną przez firmę BBQ Bacon Chicken. W smaku mocno średnia. Nie chcę użyć słowa, że nie smaczna, gdyż miałem okazję spróbować na prawdę nie dobrej pizzy, a ta teraz, w pewnym sensie była znośna.

Het eten is heel erg verbeterd alleen als je telefonisch besteld en je geeft aan dat je met 50 euro betaald hebben ze in eerste instantie geen wisselgeld terug dat is wel een min puntjes waard vandaar 3 sterren

Lekker eten alleen de prijzen zijn iets te hoog.

Lekkere pizza en op tijd warm bezorgd met een glimlach

I have many good experiences with New York pizza but this time pizza and garlic bread was below their standards. The pizza topping and cheese was concentrated in the middle and the rest of the pizza was dry, the garlic bread has differnt kind of taste this time. I like new York pizza but am a bit disappointed with this kind of experience

Lekkere pizza’s en aardig personeel

pizza was reheated and tasteless tbh.

Bestel mijn pizza’s altijd hier! Lekker, warm en optijd, vaak al binnen 30-45 minuten thuis.

Goeie pizza, erg nare sfeer in de winkel. Ik heb zelf bij een NYP gewerkt en ik zou op mijn donder krijgen als ik soortgelijk gedrag zou vertonen. Bellen tijdens koken, chagrijnig op vragen reageren en nergens een lachje te bekennen.

Delicious pizzas, as usual from New York Pizza. Friendly service. Typically a parking spot available near the place for an easy and quick pickup. Especially with the SocialDeal discounts a very good deal.

Lekkere pizza, rommelige zaak. Ongeïnteresseerd personeel, kan geen lachje vanaf...