O'Learys Mall of the Netherlands in De Zijde / Duivenvoorde / Park Veursehout

Very bad experience due to the poor treatment. As soon as they know you are coming via Social Deal, their attitude towards you changes. There were 5 of us. Two of us wanted to bowl outside the group, but this was refused on the grounds that the tickets had to be booked separately. My advice: do not buy the tickets all at once. If you are with a group, buy the tickets separately. That way, you might be able to play on multiple lanes at the same time. The manager was very unfriendly and acted strangely towards people with Social Deal tickets. The food, on the other hand, was incredibly tasty and the staff in the restaurant were very friendly.

Service is very slow, wait for drinks 30 min.

The burgers were very tasty. We just had to wait a very long time for our food. The annoying thing was that they left us sitting there. They didn't even offer a drink or an apology. We waited well over an hour for our food.

We had a kids birthday party and it was very nice! I like this place to hang out with friends too: bowling, pool, Guinness, sport shows. What went well: - party / bowling started on time, table was served - food was simple but good (nuggets, kroketten, etc.), every kid got what they asked for, nothing was messed up - personel was friendly and really did they best to help us celebrate What can be improved: - sending an email with timing, what's included, etc. would be helpful - I don't have complains about the team, but they are really understaffed. They're trying their best but physically cannot service all the guests in timely manner. Otherwise it was good. Hope you can fill the gaps and become really a top 1 place to spend time with friends or kids!

Unfortunately, our experience at this restaurant was far below par. We literally had to wait 45 minutes for one bottle of wine and a passion fruit drink. In my opinion, there is absolutely no reason why this should take so long for a bottle of wine: the bottle only needs to be picked up and brought to the table. I fully understand that a restaurant can be busy, but busyness is no excuse for poor or slow service. What stood out most was that the staff did not come across as active or alert at all. Insufficient attention was paid to the tables, and you did not get the feeling that anyone was taking responsibility for the guests. If you receive many guests as a restaurant, the service must be prepared for it. Waiting 45 minutes just for drinks is simply unacceptable. Unfortunately, the service absolutely did not meet the standards and expectations one should have of a restaurant. A very disappointing experience.

Upon arrival, they told us that shuffleboard would be available in 10 minutes. After waiting for 30 minutes, they said that a group had extended their stay and we had to wait another 50 minutes. Very disappointing. 10 people sat waiting without hearing anything. The girls behind the counter at reception are also rude and not customer-oriented. I would definitely not recommend this place.

It’s a shame. This place has great amenities, but the staff is amateur and you will wait up to 30 minutes for a drink. Service is so bad.

I had never been to this shopping center before. The biggest plus is the free parking. I was there to bowl but was surprised by the spacious layout of the shopping center and it looked neat. It also has one of the largest bowling alleys I have ever been to. Afterwards, we had dinner with a large group at a Korean restaurant/bar and the food was excellent. And apparently a very popular spot for people, because they were standing in line waiting for a table to become available. I personally had a pleasant experience.

Pool and shuffleboard are great fun… but quite pricey… They showed a discount on the site but it’s no longer valid…… a bit of a shame…

Had a nice time here with some friends and family. The prices are typical of the big city, although around 150 euros for two hours of fun with 4 people is actually quite good.

Fun place to go with friends or family. The food is good, there are a lot of fun activities to do, and the staff is very friendly

It has been a long time since I received such bad service anywhere as here. Waiting times for drinks and food about 40 minutes.

On Wednesday we came to O’Leary’s to celebrate my kids party and there was a women named Dilnoz and she helped me to make the birthday party it was excellent my daughter was very happy thank you for the amazing hospitality definitely coming back!

I went to eat here and got extremely sick the next day. The food here is not clean and has no fresh taste; it is old and hard. There is no talking to the manager.

To make it worse, around 22:30 — over an hour before actual closing at midnight — we were told the bar was closing and we could no longer order anything, not even water, while other guests remained seated in the venue. When I asked to speak to a manager, I was told the person answering was the manager. When I asked why service was being cut off so early, he said, with a mocking tone, that the staff were “tired.” He and his colleague then laughed, as if I was the one being unreasonable for expecting service I had already paid for. We also waited over 30 minutes for drinks ordered through the app. Overall: careless service, no accountability, and a manager who found it funny to mock a paying customer. Would not recommend if you expect to be treated with basic respect.

Bar looks awesome but they being "understaffed" caused it for us to wait more than 1/2 an hour for 2 drinks, asked them about our drinks and got told they were busy. ( It was at 15% capacity) when we decided to leave we got comped a drink to go. Only go here if you like waiting.

I have eaten chicken wings and drinks. Both have been very nice. The place is cool.

Nice shopping there A bit of everything in terms of shops

Lisbeth, Saffana and Dilnoza. Amazing people lovely experience love to come next time the food issent that great but I do appreciate a beer

Everything was great, food was very tasty.

I sat here today and was told we could take a seat in the lounge and scan the QR code. After half an hour, we still hadn't received our drinks (1 iced tea and a Guinness). I then went to the bar and had to wait there for another 5 minutes until someone came over to speak to me; he said he was looking into it. 10 minutes later, we still had nothing. I walked to the bar again and was eventually told that our order hadn't gone through. It's all very strange, not really good service here.

Been there a few times in the past few months and constantly had to wait a very long time for our order. Once even 45 minutes, while bowling takes 55 minutes. Walked downstairs 3 times and 3 times we were promised it was on its way. Which was strange, because there was hardly any crowd. When it finally arrived, the snacks were cold and the drinks weren't chilled. A shame, because it could become a nice spot in a beautiful location.

The main course was served with fries; but no sauce for the fries. 1.50 per 30ml of sauce. You only see and can do this in the Netherlands; that companies can get away with this. It is ridiculous and totally inappropriate. The menus are outdated and prices on the SocialDeals menus are incorrect. Furthermore, there was a Hindustani waiter who was a teenager. He showed absolutely 0 interest and was totally unsuitable; how you can assume that, idk. The lights were on, but no one was home. It is simply not pleasant having to clear one plate at a time from your table. It is an annoying sight. Bowling with a main course via SocialDeal. You might as well pay 5 euros more via Olearys and get a starter and main course. So there is no question of a 'Deal'. There were empty drinks lying on the designated bowling lane and, in the hour we were bowling, they were not cleaned up. And yes; they have plenty of staff. The bowling alley is not official or calibrated. Great for a day out or with children.

There was lack of light in the bowling hall, they couldn’t even fix this problem during the whole game

Bowling is always fun there. Service is very slow, but this has been handled well.

Amazing facility but terrible service. Ordered drinks and food at the beginning of the bowling session and didn’t receive till the last 5 min of the session where we had to eat without playing and there was no compensation. Very dissatisfied

There was no staff present, the elevator was out of order, and you couldn't get anything to drink or eat anywhere without using the elevator. If anything had happened, we would have been completely alone up there; there was no sign of an alarm system anywhere. Very bad!!!

They don't know what they're doing. We waited 20 minutes for them to order, and eventually they say go to him, go to her. They are completely lost.

Not fair. We reserved for 4:00 AM, and there is another group on the same court. We aren't scheduled until 4:15 PM. At 5:00 PM, another group arrives and says they also have a reservation. I explain that we did too and had also waited for the other group. The person walks over to an employee who comes over and speaks to me. I explain to her that she goes downstairs to the counter, so to the employee. And our second round ends immediately before we even finish. Not fair; you pay €40 to play for only 45 minutes. I'd rather not go.

Went out for an evening yesterday. Among other things, rented a bowling lane and a shuffleboard. First of all, I do not find the reservation process customer-friendly. It was very busy because of the World Cup final. I find the prices of drinks very high, but what I find much more disturbing is that I had to wait 1 to 1.5 hours for my drinks several times. Very disappointing! The reason I got them then was because I went to get them myself. Otherwise, I probably would still be sitting there waiting. I don't blame the girls behind the bar at all. They were going completely crazy because of the crowds.

Actually it's a nice place with a lots of potential but the service is not best (not served at time, lot's of mistakes in orders etc).

I am very disappointed with my experience. The karaoke room was clearly not clean when we arrived. There was dirt lying around and the room gave an unkempt impression, preventing us from enjoying our evening in a relaxed manner. We reported this immediately to the staff, but unfortunately, no suitable solution or compensation was offered. I found that very disappointing, especially considering the price you pay. I expect a karaoke room to be clean and for complaints to be taken seriously. Based on this experience, I unfortunately cannot recommend this location.

The manager is very rude and has no idea about business or helping customers.

We went for a nice game of bowling. But our lane was double-booked while there were still 3 lanes free next to us; we spent time on that, so we couldn't play as much. Then we ordered drinks and had to wait 45 minutes for a milkshake and a donut (asked 3 times in between), but after waiting 45 minutes the bowling was practically over, so we had to drink them quickly. The waiter told us the milkshake and donuts had to come from the kitchen, but the restaurant was empty, so that doesn't take 45 minutes, I imagine... This certainly didn't make the experience much more enjoyable. We also paid £2 for air hockey and that didn't work either.

Unfortunately, not a good first experience! Upon arrival, a court was broken, causing it to emit a constant, very high-pitched, painful squeak. This lasted 20 minutes. Not very pleasant to play on. We also had to wait 45 minutes to receive our drinks. After asking multiple times where they were, we were eventually told that it was busy due to the football match. It is very disappointing how this turned out. Unfortunately, we did not receive an apology for this either.

It was a quiet evening. But after ordering drinks via the QR code, no drinks arrived. Only after asking did anything come.

O’Learys at Mall of the Netherlands is a fantastic place for indoor games and family fun. We visited for bowling and dinner, and the bowling experience was excellent. The atmosphere is lively, the lanes are well maintained, and we had a great time together as a family. The only downside was the reservation process. I had booked through their website, but when we arrived, the staff couldn’t find my reservation and sent us to the first floor. After some back and forth, they asked whether we wanted dinner first or bowling, and eventually everything worked out. The real comedy started after bowling when we came down for dinner. A staff member asked if I wanted the “Social Deal menu.” I had no idea what that was. She then went back to the billing counter to check my booking again and returned asking whether I wanted to pay the normal bill or the Social Deal menu bill. In the end, she simply said, “I’m giving you the normal menu.” 😂 To this day, I’m still wondering what she actually meant! Despite the confusing reservation and dining experience, the staff were polite, the food was good, and the bowling made the visit worthwhile. I’d definitely come back for the games—hopefully next time I’ll also discover the mystery of the Social Deal menu!

Bowled with grandchildren on Friday at 4:00 PM. The bar was closed and the QR code for drinks didn't work, although payment did. We had to wait at least 20 minutes for drinks, and my wife had to keep going down the stairs to ask where they were. Fortunately, she wasn't going to join us for bowling. We did offer a free drink as an apology, but it was a shame; it caused a lot of irritation and didn't do the atmosphere any good.

I walked to the bar three times to order, and three times I was told they would come to our table. But after waiting a total of 40 minutes, we were completely dehydrated and gave up hope. Forgetting it once... okay, but three times... come on.

Fun place to bowl, 40 euros per lane per group. Reservations in advance are sometimes necessary, depending on the day and time. The advanced bowler will notice that the lane is not well oiled; an amateur shouldn't notice much of this.

Disappointing experience. We had booked a bowling and dinner package. Indeed, there was no one present at the bowling alley, but the system is self-explanatory and we knew which lane we had. Whoever designed the lane apparently has never been to other alleys, because the layout with a small table and bench so cramped that everyone has to shuffle in or out makes no sense, considering you have to get up every few minutes to throw. The lane itself was also acting up; it didn't seem very robust. We had ordered drinks immediately via the QR code. We asked for them 3 more times, but apparently drinks have to come from downstairs and it was very busy, was the explanation. Apparently, only beer is served at the bar upstairs, and there were 3 men standing there staring blankly ahead. Strange planning, and the staff showed no initiative to actively resolve anything. The drinks finally arrived 5 minutes before the end of the bowling 🤣 Next, we went down to eat one floor; the food was okay but nothing special, and here too we had to wait a long time. We can't blame O'Learys for the fact that there was football on, and it is a sports bar after all, but man, the noise level was really abnormally loud; my ears seriously hurt. Even without a match, I wouldn't be quick to return. In the restaurant, we pointed out again that the drinks weren't arriving until 5 minutes before the end, and then the story was suddenly that the system wasn't working properly. Whatever the reason, it's time to get things in order. I'm going bowling and eating at a place that actually gets it 😄

Overall, a really great place, super cozy. But we went bowling here for the first time. So we won't be doing that again. There was all sorts of stuff wrong with the lane. But super nice staff who really do their best. I also think: there is too little staff.

Update: after 2 years, they still don't understand anything about good sound here. First too soft, then way too loud, even during commercials. Upstairs, there is no sound, just echoing from below. How difficult can it be? Oh right, and watch out because the prices aren't right… Is there really no one who knows what is going on on the shop floor? Recently went to watch football, but the 100 attendees apparently had to watch NL-FR without sound! So I just asked if the sound could be turned up, but it turned out to be unintelligible afterwards. After asking again, the volume was fine, but due to the sound quality, it was substandard, certainly for a sports bar! During the break, not a bit of music, but deafeningly loud TV commercials, which were turned down a bit after 10 minutes. However, at the start of the second half, I had to announce again that the sound was (by now) off. Is this really that difficult for a sports bar? Ordered another round of beer in the 50th minute, but had to wait until the 75th minute because the tap was empty. In short, next time I'm going to watch football somewhere else.

Even 1 star is too much. We were allowed on the lane way too late. Throws were counted that weren't made. veeeereery bad

I don't think the lanes and bowling balls are in really good condition. The food is nothing special, and neither is the atmosphere. The service is fine.

Celebrated my daughter's birthday party. Top-notch service from Lotte and her colleagues. The girls sang karaoke, ate fries, and the birthday girl got a super nice gift bag.

Today I celebrated my son's birthday with a game of Suffel board. It was great fun.

Overall, a nice place. The bowling alley looks neat with fun game options. It’s okay that it wasn't completely top-notch for a kids' party; that can happen. They do their best. But the fact that we were out of action for over 15 minutes in the middle of our game and weren't compensated for that with any extra playing time is something I personally find really disappointing. I think the manager eventually came to reset the lane, but didn't even come over to us to apologize for the long wait or anything. That sets the tone a bit, and that is a shame. Otherwise, a nice setup with lots of things to do.

Karaoke - There are ALWAYS technical glitches here. Empty microphones; the program froze today and the queue didn't advance automatically. The staff are doing their best, I guess, but it is not a customer-friendly place. It is a very empty place... You practically never see people there. For the price they charge, I really expect better. We come here because there are no other options.

We made a reservation for 6 people for dinner and explicitly stated that we wanted a good view of the screen. We were escorted to a 4-person table with a screen above us and another screen 4 meters away by the billiards table. After getting a cue in my neck, we left. Extremely disappointed with everything.

When you’re used to or looking for the vibes of a pub, like the one at Noordeinde Den Haag (O’Caseys) of any other Irish pub, don’t go… it’s more like a Pavarotti or mooie Bools kind of place. Nothing like a pub atmosphere.

The quality of the food was good. The portion was normal to small. The staff consisted mainly of young and inexperienced people. This led to strange scenes during the clearing and serving. While I was still eating my starter, the table was cleared and they wanted to take my plate away themselves. That wasn't such a good idea! The pub quiz started during dinner and while we were playing shuffle. Unfortunately, the volume was so loud that we couldn't play a normal game anymore. I have never heard such awful music while bowling later that evening. But that is probably a generation gap. A group of younger people actually thought it was great music!!! Paying the bill was also strange. They wouldn't even have noticed if I hadn't done it. But while I was using my debit card and the transaction was still running, the cashier walked away. After a few minutes, he didn't come back. I didn't receive a receipt. Fortunately, I saw that the transaction had been successful and I just left.

I came straight from work a week in advance specifically to reserve a specific table for the Champions League final. I received a confirmation via email. I arrived on time today, and lo and behold… the manager gave me a different table. I showed her my reservation and told her that I had gone to the trouble of making the reservation and coming here. She said very coldly that the table I had reserved generated more revenue because a few more people could sit at it. Great customer service… Money-grubbers… By the way, I also saw two people sitting at a table meant for four. They were probably her friends she put there…

It is clearly noticeable that they have done a lot with previous reviews and feedback, because fortunately, I did not experience the points mentioned earlier myself. Had a fun evening bowling and eating at O’Learys via Social Deal; definitely recommended. Ordering snacks and drinks via the QR code worked easily and quickly. However, it would be nice if extra information regarding allergies, vegetarian options, and whether items are halal were displayed with the snacks. Nowadays, this is the standard in many places, and it makes ordering even easier without guests having to constantly ask about it. The bowling shoes could receive some extra attention after use, for example with a hygiene spray. Hygiene socks could also be offered to guests who prefer them. Additionally, it would be good to walk past the bowling lanes every hour to collect the filled trays with empty glasses and plates and check if the shoes are neatly returned to the correct compartments. Currently, shoes are sometimes scattered, meaning the next group has to search for the right size, whereas normally it is clearly indicated in the shoe cabinet. After bowling, we had a delicious meal in the restaurant. Good burgers and tasty dessert choices. It was also clever how multiple dishes were served simultaneously using large trays. A small addition here: it would be nice if the staff walked past the tables a bit more often or made more eye contact with the guests. The table cleaning is done neatly, but please be mindful that people are still eating. Spraying at people who are eating might be clean, but it doesn't taste very good. Afterwards, the children could do karaoke and the parents still had time to play pool. There are plenty of activities to choose from. There are also large screens where you can watch your favorite sports. The staff was nice and very friendly. Compliments to the kitchen as well. We were with a fairly large group and everything went smoothly right away, without long wait times. The kitchen staff visibly does their utmost to prepare the food as deliciously as possible. They are often behind the scenes and are almost never seen, but they certainly deserve a moment in the spotlight too. We will definitely be back. Until next time!

We had a great experience at O’Learys! 26 May We came with a big group, and everything was handled perfectly. Dilnoz helped us a lot and made sure everyone was comfortable and happy throughout our visit. The staff was friendly, the service was fast, and the atmosphere was amazing. Highly recommend O’Learys for groups and gatherings. Thank you for the excellent hospitality! We will come back

Before the movie at Kinepolis, I had a delicious Guinness on tap at O’Learys.

Good luck trying to get a beer, even if you're the only person there.

A nice mall with plenty of different shops. Haven't discovered a good coffee shop yet. The toilets are not cleaned well; several were clogged and there was paper everywhere. It's a shame there is no prayer room or quiet room.

All in all, a nice place to have fun with friends. A huge complex with many activities to choose from. There was some confusion regarding the package deal we had booked. This had to be reserved manually by calling and visiting the location, as it was not listed in the online reservation system. The staff was inexperienced, as they were young and international students. As a result, multiple simple orders took far too long (both in the restaurant as at the bowling aswell). This was annoying and they need to improve this. Nevertheless, we had a fun evening with tasty food and bowling for only €42 per person. The quality level of everything is alright (food itself was really good). Keep an eye on the special offers, as they can significantly lower the price. If they train the staff better, this place can really be cool with all the things they offer.

Cozy but the staff is mediocre; either they are understaffed or it seems like it's their first day on the job.

I have actually been there twice myself now. The first time, I was sitting with a group of 5-6 people all the way upstairs by the bowling alley, playing cards and having drinks. The staff were very pushy about us having to order, and towards the evening there was a football match going on both upstairs and downstairs. Downstairs, the music and TV were turned up super loud and people were allowed to stay seated, while upstairs we were among the few remaining. Without saying anything, our TVs and music were turned off, the lights were turned on, and the staff looked at us judgmentally. As far as I can remember, we were asked once to wrap up (we were heading in that direction); the restaurant/place was still officially open from 10:00 to 15:00. We were then approached by someone from a management position—probably—just before closing time, and she wasn't very friendly in her demeanor either. She asked somewhat politely if we could almost leave, but the employee and the lady in question were very pushy and looked very grumpy. Meanwhile, downstairs was completely packed with people, with music and TV on, and people were allowed to stay seated there, apparently even though it was closing in just 10 minutes. Last week I was there again, when I went bowling with a friend of mine. If you want to order something at the bar before you go bowling, you have to go get people yourself since they don't come to the bar on their own. Then, when we were able to bowl, we ordered a cheese soufflé, so we had to wait half an hour for it. At that moment, we were the only ones on the bowling lanes on this side of the place. We were told they extended our time by fifteen minutes. But the service is still slow and not very friendly sometimes.

While the family was still busy shopping, I felt like having a drink. That is how I ended up on the first floor of O'Learys. I had high expectations, but not such a huge and beautiful sports bar. It wasn't busy at first, but later quite a few people came to eat. But I certainly thought the bar was beautiful! Besides drinks and dinner, it was also possible to play darts, pool, bowling, and karaoke. Unexpectedly beautiful place!

Last Friday afternoon, I went karaoke with three friends for my birthday. We had ordered drinks, and it took a very long time for them to arrive. Eventually, my friend and I went to ask about the drinks, whereupon a staff member told her colleague if she could bring ours upstairs. We went to complain because it had already been half an hour, to which she replied that the bar was actually closed. That had not been communicated to us. I found the service very poor, especially on my birthday, when you expect to have a good time. I will not be doing karaoke here again next time.

UPDATE FOLLOWING OWNER'S RESPONSE: It is telling how this company handles complaints. Instead of taking responsibility, they try to shift the blame onto the paying guest. Let's talk about cause and effect for a moment: yes, we became frustrated and we acknowledge that we could have handled it better. But that frustration didn't come out of nowhere. The lanes were already constantly jamming and the equipment was failing well before the situation on the lane escalated. Add to that the fact that the food was severely substandard; the nachos served were truly disgusting and tasted as if they had been sitting there rotting for hours before they were even brought to our table. Our reaction at the end of the evening was the direct result of the accumulation of your broken facilities, poor quality food, and false promises. The fact that you yourselves have to admit in the response that your own staff isn't even aware of your own promotions and prizes speaks volumes about the management. That you subsequently use camera footage to distract attention from your misleading marketing, poor hospitality, and defective lanes is downright weak and unprofessional. The fact that you "don't take seriously" a legitimate complaint about your own shortcomings because you prefer to blame the customer proves exactly why this 1-star review is entirely justified. Potential customers are hereby warned about how O'Leary's treats its guests. For me, it is no longer about the money or a prize, but purely about the principle. You will never see us back here again. ORIGINAL REVIEW: Yesterday (April 20), I went to 'Disco Bowling' at O'Leary's Mall of the Netherlands with a group of 4 people. On the website and in the advertisement, they explicitly advertise that the best score of the evening wins a prize. We bowled an excellent score (300+), but when we asked the staff who had won, we received the dry response: "We don't hand out prizes at all, or anything like that." Pure deception, therefore, to lure customers with false promises. Additionally, the bowling itself was a disaster. We couldn't even finish our sessions properly because the pins kept getting tangled and the lane jammed. We had paid for 2 sessions (over €70!), mind you, but due to all the malfunctions and the staff's attitude, the fun was ruined so much that we left early out of frustration. It is a real shame that this is what O'Leary's stands for. They certainly won't be seeing us back here. Absolutely not recommended!

The food options are very limited, and in several instances the food served was undercooked. The pool table is very poorly maintained and not usable in its current condition.

It takes a very long time for the drinks to be brought. That only happens after a request. So, slow service.

The staff behind the bar really didn't know what they were doing. Orders took ages and service went wrong on all fronts. The explanation of the game was also minimal.

Service is slightly less in terms of prices and products

Almost empty but service non existent what a shame rather go to irish pup in noordeinde

Today we celebrated our son's birthday party at O’Leary’s in the mall. We were with a group of children and adults. Upon arrival, a table was set for us. The bowling for the kids went very smoothly and they had a great time. We indicated in advance what everyone wanted to eat. There were also some preferences for halal. The chef (Jos) was very helpful with this and thought along with us. Among the adults, a number had ordered sweet potato fries, among other things, and these were deliciously crispy! The food for both the adults and the kids arrived nice and warm at the table and everything tasted very good! Upon arrival, we discovered that the cake was slightly damaged; the chef was very helpful with this as well and helped decorate the cake so that the damage was not visible at all. It was wonderful how everything was taken off our hands and that the staff were very helpful and flexible. We had a successful party thanks to the chef and the staff. Thank you!

The food remains very good; admittedly, it has been the same menu for 2 years, but the quality and taste are surprisingly good! The service is not great; there is little to no experience, and the staff is very young and often untrained. They very often do not know the answers to questions that should be part of the basics. During the Easter weekend, we reserved an hour of bowling followed by dinner. Bowling lane number 5 was constantly out of order, which turned out to have been the case all day, yet they chose not to mention it. The travel time each way was 45 minutes, and we went there for nothing because everything else was fully booked; just an apology. That is truly very mediocre service.

What a disgrace!!!!!! You book 2 hours of karaoke, because 1 hour isn't worth the travel time. Nice group, family, haven't seen them in a long time. What a shitty evening. The air conditioning was on Arctic setting. After 1 hour, the machine cut out. When we inquired, it was supposed to be fixed. However, after that, we had to inquire another 6 times and wait 45 minutes only to finally be told that it couldn't be fixed. Luckily, we got the second hour 'for free'. So we were allowed to wait for free, very nicely. Shitty place (the elevator was also broken btw, selectively broken) and no glasses with the drinks. Oh, and we also had to wait half an hour per order after the first round. Great for our hour of waiting.

We went karaoke with the family for two hours. The first hour was great; however, when the first hour was over, the karaoke machine stopped working and we couldn't continue. We reported this to the staff and they said they would fix it, but that didn't happen. We waited for more than half an hour before we could continue, only to eventually be told that they couldn't get the karaoke machine to turn on again. The only upside was that we did get a refund for the second hour; unfortunately, the waste of our time was not adequately compensated.

Bo was really nice and friendly

Bo was very customer-friendly and good-natured.

I had the pleasure of having Juliette as my waitress, she was amazing 😍 Really full of energy girl and ready to help at any moment, which was really appreciated by my friend Anaelle and me! 🥰😇🥳 We wish her a lot of success in the future

I like the place itself, I love it. But the food and service are not good. The staff is slow, irritated, and/or inattentive. Admittedly, I didn't see much staff, and perhaps not all of them are assigned to serve tables, but they walk past you as if you don't exist, or they are standing there chatting amongst themselves while having a drink. The food arrived quickly, but that wasn't necessarily a good sign. It looked like it was just thrown onto a plate ready-made, no dressing on the salad, etc. But the service was really the worst. Unfriendly, preoccupied with themselves, and with no regard for the guest. I also stood waiting at the desk for a very long time, and a waiter walked back and forth several times without helping us. ‘I’ll be with you in a moment’ or ‘I’ll send a colleague’ would have sufficed as well...

Mike served me; a good employee, active and caring. Competent for this work.

Mike brought me a dessert. Delicious, man. But besides that, it's just a great place. I can only recommend it. 👍🏽👍🏽

Great place. Nice and spacious, good atmosphere. Mike helped us well.

Very nice, everything here is billiards, bowling, and other things so highly recommended, good service from Viin 🖤

Enjoyed bowling, but the drink service was so slow this time; we never had this problem in previous years. Ordered at the bar this time, and the soft drinks were ready in no time, but multiple orders were being taken from new customers while we had to wait for our coffee. The coffee was only made once all the new customers had been served. Waited about 10 minutes at the bar and then another 10 minutes because the other cup of coffee had been forgotten. As a result, eight people had already finished their drinks, while two people had only just received theirs. The staff were good and friendly, but it was clearly impossible to manage alone behind the bar. Put more staff on the table because this is annoying for your customers, but it is impossible for your staff either.

Drinks served that I have never seen before and not necessarily in a good way; chili pepper with a cocktail, this is very new and totally not what I ordered.

Something is not right about these reviews. What struck me immediately is that there are almost exclusively two types of ratings: either 1-star reviews with clear complaints and photos, or 5-star reviews that are almost excessively positive and even mention the names of staff members. That comes across as very forced and unnatural. 🤨 It is hard to believe that so many different customers all know the names of the staff and write identically enthusiastic stories. This gives the impression that the reviews are manipulated and do not provide an honest picture of the actual quality of the restaurant. Personally, I did not find my experience particularly special, and certainly not in line with the extremely positive reviews. It is precisely because of this striking contrast that it feels unreliable. Transparency and honest feedback are important, but they seem to be lacking here. Unfortunately, this means I have little confidence in this place.

The quality does not live up to the “perfect” reviews at all; dry meat no thicker than 2cm, burnt, and just ruined. It is incredible how they can sell this like this for almost 20 euros! I do not recommend it; save your money for something tasty. I didn't get my money back either; I only received a rude attitude from the supposedly untrained managers.

Unhygienic place, tables sticky, and a mouse infestation so severe that I should have seen a big one myself during my visit.

It was a lovely evening of food and drinks.. the service was friendly and fast. Nice atmosphere, what you expect in a pub. We will come back here more often.

Pool tables are unpleasant and expensive for the quality you get. Staff are not friendly.

A really nice place. Thijmen helped us very well. We will definitely return.

A colleague and I came here to play a game of pool and had one of the best staff experiences with the service from Bo!

Juliette is genuinely the sweetest waiter I’ve ever met, so kind and attentive!

Tijn and Juliette top service first floor!!

Bo was very good with the service!!

Bo Maas is the best employee I have ever seen. He makes it feel like you've known him for years! Customer service is perfect and he's great at chatting! Definitely recommended.

Bo was great. Super friendly and looked after me with a great experience.

Kevin helped me well. Nice place

Had a nice experience, service was good, Stefanie was quick and nice

Lotte was really amazing!! Wowww blonde hair super nice helpful top notch

Food was perfect and service was amazing Bo was very nice and friendly

I received good help from Lotte and Esmee, and the service was fast, even though it was quite full. I will definitely be back!