Smokies Burgers en Shakes in Wijk 09 Sterrenburg

I've ordered from here four times in the last two months, and each time my food hasn't arrived. I've tried contacting the restaurant, but nothing.

My son placed an order through Uber Eats for home delivery. After more than two hours, nothing had arrived. I tried to reach them by phone, but the line was constantly busy. My son finally drove to Smokies Burgers (in Dordrecht), and they were closed! How is it possible that an order would be accepted through Uber Eats? A refund seems only fair. I'm incredibly angry. I finally drove to McDonald's. For privacy reasons, I won't mention any names. But this is absolutely not good publicity for either Smokies Burgers or Uber Eats. I expect my son to be refunded.

The smash burgers are always delicious; I've ordered from here many times. The milkshake is also amazing. It just often takes a long time to be delivered, but otherwise, it's just fine.

Very bad service I ordered loaded fries and I didn't get it completely, really very bad

After almost 2 hours my order was cancelled without further information.

they had drawn smileys on everything so 1000% a 5 star experience. also best loaded fries in the region

Unfortunately got raw meat... 30 euros thrown away...

Food was way too late and therefore cold

Damn, the hot wings were warm on the outside, cold on the inside, red, the burger was the same size as a small donut, don't eat here, I walked back to give the hot wings, we threw them away, the gentleman didn't even give me a new warm good one, please don't eat it.

Scandalously bad, if less than 1 star could be given then I would. Food was delivered more than 2 hours later than stated. I called 3 times where it stays, 3 times the same person, first time (read 45 minutes late) 'it has just left, tracker is not working properly'. Half an hour later, nothing, I'm told yes, but we don't have your address (you knew that the first time), then 45 minutes later I have to call again and it would already be on its way. Then it finally arrives and it's not even warm!

Oh how sweet! A bag of fries with the text of the house ❤️

Scolded on the phone after we asked where our food was when it was already taking an hour longer than stated. Then they keep calling you back to argue even further

Dirty and cold food and antisocial staff on the phone

Food was fantastic, nice and friendly service, the prices for what you get are fantastic, especially with inflation, etc. Only the burger in the photo was a lot thicker than in real life, but the taste made up for it. I will definitely come here more often

My order was not fully delivered, after which I contacted Smokies by telephone and the operator informed me that he packed it himself and there was nothing wrong with my order. And insists. This made me angry and I was portrayed as a liar. I did not receive the chicken wrap for 9 euros. And I was called a liar.

Even when it is quiet, it lasts a long time. Everyone hangs out in the kitchen while one of them works. They only hang the hot wings in the grease 10 minutes after ordering.

Took a long time before it was delivered. Called to find out where the food was (still not delivered after an hour). I was told that it just happened to be packed and on its way. Delivered only after 20 minutes (it's less than 5 minutes by scooter). The delivery person also indicated that it had only just been made. We waited over 1.5 hours for our food!! And then don't be honest on the phone that it hasn't been made yet. Also very poor assistance by telephone with comments such as 'yes, it is taking a long time'. Very bad service.

Food was delivered hot and quickly

Food was really tasty, highly recommended, I will definitely come back next time 👍👍👍👍 keep up the good work

Ordered chicken bites with BBQ sauce (+€1), but sauce is missing.

Waited more than an hour and a half, no food. The restaurant is not reachable by phone all evening.

Smokies Burgers and Shakes in Dordrecht was unfortunately very disappointing. The photos of the citizens looked promising, but turned out to be completely unrealistic. The food was simple and nothing special. There was no service, the restaurant was quite empty and the atmosphere was completely lacking. In addition, it took a surprisingly long time for the burgers and fries to be ready, and the taste was also disappointing. Our expectations were higher, but they were not met. Nice to have tried it once, but for us it remains just that one time. Shame!

Wonderfully fast delivery too!!!

Actually my first time here to eat, and I didn't regret it. Burgers are really good and tasty. And then the milkshakes, the choice is enormous and the flavors are really great.

Very tasty food, it was also nice and quiet, I enjoyed it

Delicious burger! Cozy atmosphere and top service 👍 thank you and see you next time!

Nice atmosphere, delicious food and top service!!

Cozy atmosphere, good service and delicious food!

Top tent for tasty and high-quality food. Thanks gentlemen!

I was helped very well by a friendly and tall young man. He was helpful, patient, and made sure I enjoyed my meal. A top service!"

Very friendly and quick help. Food was super fast and nice and hot. Definitely recommended if you like fast service. Don't forget to order a milkshake at the end

I tried tandoori wrap and it was tasty loved it !!

Excellent service and amazing customer service. Food was brilliant! Will definitely come again.

Food came quickly and very tasty. Friendly staff and price-quality ratio is good. I really recommend it. Also that they are open late in the evening and try just as hard!

Smash burger is definitely recommended. Definitely worth a visit

Crunchy burger is the best one!! Try it

The chicken wings and burgers were very tasty. DO NOT order loaded fries here, substandard portions. The smokey fries cost 7 euros, I think there were 14 fries in it. The loaded beef fries were just weak fries with a frozen burger mixed in, which you pay 10 euros for. Delivery was fast and very friendly.

Great weather, best citizens of Dordrecht. Unfortunately, they no longer deliver in the bird neighborhood

I am satisfied with the burgers, they are always of good quality on time, this time with a drink. I try to eat healthy but for me this is a cheat meal to go!! Highly recommended. Zane!

The burger is super dry, little taste and there is little of the smokey idea. The bacon is not real bacon. Little sauce and few vegetables. Fries themselves not bad, just very bland. Price-quality ratio out of balance. Service otherwise normal.

Burger was bad, fries were soft and had to wait 90 minutes while I never see anyone in there

Facking antisocial And if you ask where the food is, you get scolded After response I don't think it's that neat at all!!

They indicate that they deliver in 15 and 30 minutes, after waiting an hour and a half our food was not yet there when we called the business itself, we got a rude man on the phone who could not tell us where the food was and then started speaking abroad to curse... to the person we spoke to on the phone: I hope you get off your bike! Ps the delivery person was relaxed. Updated after response, If you speak normal Dutch, everyone can understand you and then people who don't speak your language will know what is being said! And yes, it was stupid that I thought you could cycle, you need a little bit of IQ for that...

Ordered food here, called after waiting 1.5 hours to ask if the order was successful. Received an unfriendly man on the phone who snapped that it was on its way. Indicated that it had been on the app for some time, the guy started texting me and using foreign words. Unprofessional if you ask me. Do not set home delivery to mean that your order will arrive within 30 minutes on average, and speak to people normally if you give a poor delivery time. The food was bland, lukewarm and tasteless. The delivery man is very chill, I hope he passed the message on to the guy who answered the phone.

Unprofessional, do not meet delivery time, rude in communication, food is not what it should be.

Bad food and very poor customer service rude staff!!

The first time we were here, we got a really tasty fresh burger. This also applies to the second time we had food here. Unfortunately, the 3rd time was really disappointing. Ordered burgers without tomatoes, unfortunately we discovered that they had tomatoes on them. Also the milkshake that my friend ordered was not as it was. Very watery. Too bad about our last experience, as we are willing to drive quite a bit for good food

Het eten is er okee, de patat was wat flauw.

Oprecht beste burgers van dordt. Al 2x afgehaald en het is zo vers en lekker. Ook nog halal!

Hamburger is zó vers, zelfde geld voor hun chickenbites. De milkshake Papua's Magic smaakte voor mij zelfs lekkerder dan een macflurry🤤😊 Super vriendelijke personeel trouwens.

Heerlijk eten. Beste steak en shakes!

Chicken Parmesan is very tasty 👅

Overheerlijke burgers en goede hotwings! Vriendelijk personeel en de diverse soorten patat zijn ook aanraders! Alle burgers worden met verse vlees bereid, dus geen diepvriesproducten! Je hebt genoeg keus. Binnenkort weer!

Heerlijk eten! Was snel aan huis bezorgd. Alles compleet en zag er uit als of het zo van de menukaart kwam lopen! Echt een aanrader! De “gekke” burger toppings zijn erg uniek hier in Dordrecht en heerlijke combinaties! En de milkshakes zijn ook heerlijk! Wij hadden de “are you nuts?” Daar zat kinder bueno en ferrero roche in, maar ze hebben nog veel meer smaken! 10/10 zou er zo weer bestellen!

Heerlijk burgers die ook nog eens vullen. Vriendelijke eigenaar.