Starbucks in Stadshart

I'm writing this review after Daria, the blonde employee with a low ponytail, repeatedly sent us away from the outdoor area of ​​the store at 5:30 pm, where the padded chairs are. It's not the first time she's done this, saying she has to clean. The store is open until 6:00 pm, and it's not my problem that she has to clean that area. If there are customers, you can't expect them to get up half an hour earlier just because you have to sweep. She's not only sending away the people sitting on the benches, but also those sitting at the tables and chairs. I'm there to consume something, and if the store is open until 6:00 pm, I have the right to stay there until then. I hope her manager reads this and takes responsibility for this behavior, because the next time I'm there, I'm going to ask for a complaint form.

Friendly staff and great hot chocolate

I visited Starbucks today with my mother and had a very disappointing experience. Yesterday, I tried the €9.95 meal deal (drink + sandwich + dessert) and everything was fine. Today, we ordered two of the same meal deals, which should have totaled €19.70. However, the system kept showing a price over €20. I clearly mentioned that we were dining in. When I questioned why the price was higher, the cashier had no idea and kept trying to say nothing’s wrong and finally called another staff member, who simply told me that the difference was “JUST a few cents” and that this was the takeaway price. Instead of clarifying properly or apologizing for the mistake, the response came across as dismissive, almost as if I was wrong to even ask about the discrepancy. What I expected was a simple apology, which would have been enough to make me leave satisfied. But the lack of accountability, poor handling of the situation, and the attitude of making excuses rather than addressing the issue left me with a very negative impression. As a regular Starbucks customer, I hope the staff can receive better training on handling billing issues and on how to communicate respectfully with customers

I ordered a venti iced coffee through Ubereats and they didn’t add a straw to the delivery. An iced coffee is not enjoyable without a straw. You pay €25 for a coffee delivery, least thing you could do is add some service to it

The summer Melon Pearls refresher is totally a disaster! Tasteless and nearly half ice for more than 7 euros! I don’t understand why they want to promote this drink! Avoid these kind of refresher as you can!

The staff was friendly, but spoke almost exclusively Dutch. English or German was barely enough to get by (at least the lady at the cash register did; the other one understood me). Secondly, they only had paper cups, not plastic ones, so you had to drink your Iced Caramel Macchiato or Java Chip Frappuccino from a hot drink cup. Carrying your drink with whipped cream (because you're ordering it to-go) is a bit difficult. But the service was good, as were the drinks. It was relatively quiet, but I still only had to wait about 5-10 minutes (I ordered four drinks).

Very rude staff at Starbucks. I asked for a ceramic mug and the woman (possibly the manager) refused and spoke rudely. My order was almost €15, but she didn’t care at all about customer service. I walked away and went to another place. This isn’t the first time I’ve seen such behavior here — they really need to learn how to talk to customers.

Good, cheap and big sized Americano coffie

Asked for take away. They do it like drink there. Instead of helping, they only give a bag. Everything was everywhere. Thanks

Mark cup There are very few styles of thermos bottles.

Good afternoon, says the young lady behind the counter. Good afternoon, I say back. 'Can I have a small coffee?' You mean a regular Americano? No idea, is that a small coffee. No, this is espresso with hot water! Possibly a generation difference? :) €3.65,- for a regular small coffee. I just can't get used to the fact that the prices have risen so irreconcilably and the service / knowledge has decreased.

They are so cute every day !! 😍♥️🍩☕️

the staff is so mean haha. also they always seem to be able to mess up my order. i heard them gossip about doing that on purpose and also they gossip about customers in front of them

They have delicious donuts :) ✨️🍩✨️🍰✨️🧁✨️🍩✨️ 🍰✨️🧁✨️🍩

Coffee is good as expected but tables and seats were dirty so it’s not comfy to sit and hang out.

Such a humble and brilliant girl Valeriia wethers it’s takeaway or dine-in she is always at the top with the work accurate quick Always welcoming behaviour thanks Starbucks for hiring such a brilliant girl (valeriia)

The Starbucks employees are great specially the girl Valeriia she is brilliant

Food and coffee have always been what I expect from Starbucks. I was with my baby with the stroller and had placed my order and took a seat. It took and took, so I asked the lady I ordered from if the order was ready yet. She didn't speak English and said: it was done a while ago. And continued with what she was doing. I indicated that if she sees that I do not hear her or there is no response, that she could also have brought the order (that is called service). Then I had to repeat it again to her colleague because the employee in question didn't do much with it. She ended up remaking my order and this time I just waited at the takeout corner. The music was very loud, which may be why customers do not always hear when their name is called. It is a small effort to remember customers and to simply bring the order to the table if the customer does not hear it. Let your employees know what service and customer focus is. Otherwise they shouldn't be working in a coffee shop.

Reasonable, but much better than the experience at Amsterdam South. Made a mistake, but corrected nicely. Everything could be a bit happier.

This is how much coffee you get when you order a grande pumpkin spice latte with whipped cream

Really super sweet staff! I was here yesterday and I was spoken to so kindly. Great service and the coffee is always delicious.

The salesladies are "Chagrijnig/sacherijnig" in particular the one with the name tag "Elena". As an international food and chain company, the waiters/waitresses should be friendly, accommodating and a kind attribute to the customers so that many more customers will be more attracted to buy and support the product. Nothing personal, but I hope my comment will change the atmosphere of Starbucks Amstelveen as most of the dutch are friendly.

In the last decade, I’ve been to countless Starbucks branches across 2 continents and 8+ countries, and this has to be the least jovial, least cheery branch of them all. I don’t know whether it’s the lack of training, or the individual mindsets of the baristas, or just a sheer unwillingness to be happy - they just don’t smile. They don’t pay attention to the details of your order, and when they end up making a hot mocha instead of the cold one, the passive aggressively blame you for the mistake. All I could say at the moment was- “I see, my bad”, but rest assured I’m not coming back. There are plenty other cafes around where they serve with a smile. The iced dark mocha drink is fire, though 👍

Classic starbucks, useful for a stop at the grocery store

Valeriia came across as uninterested and rude to me… I don’t understand why! Other staff are kind though :)

Ordered a Frappuccino Cookies & Cream from the lady at the cash register. Only apparently it didn't go over well, because when I got my Frappuccino and I took a sip of it, I tasted a coffee flavor. I don't like coffee, it wasn't even supposed to be in this Frappuccino originally, so I went back. I spoke to a lady at the pick-up side and explained my problem. Then I got an attitude from her and she said that there is no coffee in it... normally I explained that I really tasted a coffee flavor and she said again that this was not possible... then I showed her the label that said that it came with cappuccino and I really wanted a new one, but she still kept denying it. Despite my pain and effort, she took care of my Frappuccino and made a new one. In addition to the bad service (I understand that mistakes can be made, but how do you ultimately go about solving it) I later also found out that I simply paid for the cappuccino that they put in it, and that I paid too much in the end. Worst Starbucks ever! I will never go here again.

Too much ice in the cup, very small coffee inside. and poor service quality The staff didn't put lid on the cup, just handed over to me. and I asked carrier, but she said, 'Ask her!' Why should ask same thing to another staff? and kind of order speaking way!!! If she's not responsible (of course, she is), at least she say 'Sorry sir, could you please ask another staff?' not to ruin customer's feeling. (doesn't want to open her name) Because customers pay for coffee and service together.

Poor delivery experience even though they charge a heft price for delivery services. Delivery time is totally unacceptable and sometimes the items ordered are out of stock and we get to know that very late after a long time since the order has been placed. Can’t such a brand keep stock of items up to date in the apps where they provide delivery services ?

As I went in the summer it was very crowded. It took a while to be answered but that's part of it, right?!

Just went to Starbucks Amstelveen again with the five of us. We are regular customers of this branch. The staff is always friendly, helpful and always willing to give advice about the products.

Starbucks in Amstelveen is my favorite branch. All employees are always very friendly and make an effort to remember my drink (I come there regularly and always have the same drink). The staff always makes me feel valued as a customer and they are always very helpful and service-oriented. Always show interest!

I informed the staff that a big area of the floor was wet, but after 10 minutes no body came to clean. In the end my kids cleaned the wet area.

The best Starbucks in Amsterdam. The employees are amazing. Will be back.

I tried the new Starbucks ‘iced brown shaken sugar oat milk espresso’ it was really ridiculous. It looked nothing the photo, tasted like watery coffee mess. Upon returning it immediately I asked for my regular Flat white. It was over 80 degrees and I almost burned my mouth. I was so disappointed that a coffee shop cannot make a decent cup of coffee. I threw all the food and coffee in the bin and agreed never to be back. For Food- We also ordered an egg toastie, chocolate brownie, orange juice and a salmon sandwich for my son. He ate some of the juice and sandwich.

employees are super nice. Coffee is good quality.

Starbucks is terrible. This branch is not too bad.

Lovely breakfast! The cheese ham toast was delicious and the coffee was perfectly brewed. A great find near my place in Amsterdam. It’s located inside a mall.

Quite close from office, but coffee itself is not really taste.

Two days I’m ordering from Uber eats two times the chocolate coin is missing Uber refuse refund trying my rights here

Staff could radiate a little more joy and friendliness. Especially for the prices Starbucks charges. Tables, chairs and floor are dirty and not cleaned enough. Drinks are of the well-known Starbucks quality so that's ok.

Everything looked good and it was tasty

We had breakfast there... fresh, delicious sandwiches and they warmed them up. We also had delicious caramel desserts with a special cappuccino. The service was excellent, the location in the middle of the shopping center and the atmosphere was very friendly.

2 coffees took over an hour to arrive the delivery is 12 min away and it took half an hour poor service

Great place, coffee is nice and snacks are tasty, customer service is excellent aswell.🍪☕️

Why so many mosquitoes? I'm inside and there were 3-4 mosquitoes the entire time

Regular, standardized, coffee place. The same as any other regular coffee place that sells more expensive coffees than others in the same region of amstelveen. I am not a competitor, or an influencer. I am a regular coffee drinker and I do have to say that Starbucks coffee price/quality is a bit disproportionately high in comparison to the other coffee places around the area of amstelveen.

a lot of ice in the iced coffee taste was good

Staff cannot make coffee. NO speaking Dutch, and milk with coffee was not understood

Cozy location, right in the center.

When ordering a flat white, I received caramel syrup without sugar instead of the normal one (clearly noticeable). That can of course happen, but when I told this to the manager, a woman with dark hair, short and slightly tinted, I was rudely informed that it was not the case and that it was my problem. Her colleagues were clearly ashamed of this treatment and later apologized, but could not do anything without the permission of their very rude and not customer-friendly manager.

Staff who don't speak a word of Dutch or English. When you have finally been able to order, you will have to wait at least 20 minutes before your order is ready. Everything you order there is also very expensive. For me once, but never again.

I need a spoon not a straw. Not much taste only ice with color. €6,45 not worth the money.

Expensive! long wait, never again!

Mi A bit overrated branch with only trendy flavored coffees. Smallest size is tall. And so is the price. But the iced coffee tasted ok...

A good place to sit and wait for your wife to do the shoppings

Excellent coffee, but very large. Toilet was not easy to find

Ridiculous waiting times! Queuing for coffee takes half an hour. Hupsakee, I prefer filter coffee at home

Not being able to order in the Netherlands is one thing.

Last time I was there I had a brownie and it wasn't fresh it was old but the employee changed it and gave me a new one and it was tasty

Nice coffee but tables and floor dirty

It's a Starbucks. But does offer real glass mugs and glasses. But very busy and I mean very busy. Have to fight for a seat.

Nice cup of coffee was very much .good taste. friendly staff

I arrived at 6 p.m., I knew it was scheduled until 8 p.m., so it was a rush... Coffee as usual.

Good for fun things and eating together

Nice and cozy in the middle of the shopping mall.

Turtle pace service.. No Thank u !!!

Delicious types of coffee, the cake is also surprisingly tasty

Coffee that needs a taste is not coffee. I think their coffee is way too expensive for what you get. Americans have a strange coffee culture that is still going nowhere.

Go to place for coffee and brownie in Amstelveen!

nice people working there altough a bit expensive

Very slow service. 20 min wait to get your drinks, also the few staff available need to cater for delivery services as well.

A great break from shopping with a delicious and cheap latte (also other coffees), you can eat a delicious cake or something more nutritious

It was a long wait to place an order. Once placed, your name will be called. It's noisy and if you sit on the other side you don't hear them calling your name. So my order remained unattended on the counter. Until I decided to take a look. I think someone else might have accidentally taken it too.

Amazing coffee, amazing food and very kind staff.

Great coffee, and the service was excellent, but seemed disorganized. Waited a long time, but then you got something.

Nice place to sit, the new coffee was very tasty also the lemonade was delicious

Frappuchino cookies & cream was a bit disappointing unfortunately... Very cold and not sweet.

This is always a good thing when it comes to coffee, no matter where you are in the world.

Never understood all the hype about Starbucks as there is much better coffee available in most other locations. Anyway, the only positive is that the staff are very friendly and helpful.

Great espresso and frappuccino but dirty chairs and tables

Service could be better, order went well at checkout. But the process is not logical. Orders are mixed up over the counter. I ordered 2 drinks, one hot and one cold. My hot drink is then delivered to me first, followed by other orders from other customers who had ordered before me and after me and then received my cold frappucino drink 10 to 15 minutes later. A bit strange... this.

Got one strawberry donut, which was liked by daughter. It had pink color and strawberry stuffed in between. Also we bought iced coffee without cream. It was having a nice taste too. I had to queue up for approximately 5 minutes to be able to place my order. Moreover, the tables within the restaurant were not clean, so we decided to take our order and then move away.

Worst Starbucks ever. First give way too little money back and deny it. Became a discussion. Then I had to wait half an hour for my coffee while other new customers went ahead and kept going. And it was made incorrectly too. Grumpy staff. Bag this location! Zero stars.

Cappuccino was sub par for €4.10, however the pastries were very good.

Far too large amount of very mediocre coffee for a high price

Waiting three quarters of an hour for a cup of coffee 😒

I regularly come here for a 'flat white' and other (overpriced) coffee, but I wanted to order a 'cortado' once - I didn't feel like eating too much milk. Received a mug with warm milk and when I indicated that this was more of a 'latte' I was told that I did not know correctly. A cortado is apparently an espresso with a lot of milk. When I indicated that in Spain I usually got an espresso with a little milk (such as in espresso macchiato or a café noisette) and this clearly did not contain most of the milk, this was poorly received. To keep the peace, I agreed with 'his explanation' and had a flat white. I think that - especially at a Starbucks - staff could be better instructed about coffee and also be more customer-friendly: especially if you charge almost 5 euros for a 'cup of coffee'. For the barista: here is a good overview of the differences between a cortado and a latte. 🙏

Always good and customer friendly

Delicious coffee (double espresso)

Nice and clean for a short stay.

Small occupancy, long waiting time. But the coffee was tasty!

Terrible store...always spelling your name wrong...everyone passing each other...people coming behind you for 4 coffees going for 1 coffee...the only positive thing was the blonde girl walking there who knew what she was doing because the boys absolutely did not. .

Today I visited a branch of the well-known 'Starbucks' chain, I don't know if I had chosen the wrong day because the wait for two coffees took a very long time for me and the other customers, so you saw a lot of annoyance among the customers. customers. After 30 minutes the order was ready, 1x a large filter coffee that was so lukewarm that after two sips of coffee I went back to complain, the staff also understood that something went wrong somewhere so they gave me an Americano Grande in the hands pressed, it was so hot you could barely drink it, but that's how coffee should be. However, after the coffee had cooled down a bit, it turned out that according to the ratio that the cup indicates, there was more water in it than coffee, I am sure that at any other business you will taste coffee instead of water with a coffee color as now. Or the person has not had long enough on the coffee quantity or he barely works there and still has a lot to learn, I don't understand how this can happen in Amstelveen, the other order was for a coffee macchiato, which met the requirements. Small tip for the owner of this branch: invest in good staff and don't walk out of the store yourself, like today when everything is not running smoothly. In any case, I give this branch the designation of being the worst branch of Starbucks Netherlands as 'ditch water' instead of coffee. I saw that another customer was going to get a story, but the staff didn't understand the idea of ​​time for a turnaround if you don't recognize your own mistakes! For now, my condolences for this establishment.

It was very busy for them. Two people serving and a huge queue. What I think is a shame is that Starbucks customers and non-customers don't clean up their mess. If not okay. They can't do anything about that. I like going to Starbucks. Not for the prices, which are sky-high, but for the delicious chai latte.

This is a very popular Starbucks in the Amstelveen shopping mall but they are always so understaffed!! I went in on a Saturday afternoon at 2 and there was 25 people waiting in line and only one cashier and one barista. On top of that they are also taking care of online delivery orders. Management please hire more people it’s a bad experience for customers to wait 30mins for one drink and worse for the employees you are overworking!! Please improve!!

Service is nice, but it's always dirty there 😕

Service could be faster but everyone is always occupied so there's not much they can do to make the line go fast. If you want fast coffee, you can go to Hema right next door. Good quality coffee, long wait - I don't mind.

It took a while for them to get our order ready , despite there was not crowded. Everyone was working on same thing instead of giving each customer to one person. It was like a chaos. Also we went there near the end of the working hours, so after just 5 minutes we finally got our coffee they said we have to leave so we did but when we were leaving they sold coffee to new customer and they just sat on the table we were sitting, no body told them to leave. Felt like discrimination or something. The coffee was good though.

Had a very bad experience at this branch today. I waited in line for 35 minutes before my order was taken, and there were only 4 customers in line ahead of me!! Staff pretend they don't speak Dutch and behave very rudely. My mother complained about the fact that we had to wait 45 minutes for a cup of coffee, she then got a rude beak in return and was laughed at by two male employees. Unfortunately, we have had problems more often at this location, while at other locations it is perfectly arranged. Bad thing, very unfortunate!

I was permanent client of this Starbucks, but after today I will not go there anymore. 20 minutes in line (have no idea why so long), and when it was my turn, iPad didn't read my corona qr-code (while it was already successfully read couple days ago in same Starbucks). The cashier said that in this case I have no rights to seat. In the app was written that I vaccinated 2 times, but he said "I don't mind, code is unable". I went to McDonald's and they checked my code successfully. 20 minutes in waiting line to hear that I'm not able to seat.