Starbucks in Rotterdam Centrum

I went to get a coffee using a loyalty points system. I did not know though that this particular store was a franchise, and not a branch, so they can not accepts these points. I had already activated it, and so lost the points (as it has to be used in a particular amount of time). I was not angry at the baristas or manager, but I was a bit disappointed. In came Laura. Let’s just say, she sorted me out and I didn’t even ask for anything. What a freaking star. I don’t live here, but if I did, I would return every time just for her. Thanks Laura.

horrible service, horrible drink. girl working register acts like you're inconveniencing her.. drink tastes straight like MILK

Very disappointing experience at Starbucks Rotterdam Centraal. The red-haired barista was rude, dismissive, and refused to provide her name when asked. She argued about my order (a latte with heavy cream) until another employee confirmed it was available, then made the drink incorrectly. Completely unprofessional behavior..not what I expect from Starbucks. Management should seriously address this.

Ordered a drink which didn’t taste to the drink ordered. Upon asking for a replacement drink the barista refused to admit her error. I’ll skip this one from here on, what arrogance for such a pricy place

Super friendly staff with a perfect touch of friendliness, service, and excellence. Always up for a chat and always committed to helping customers. Great place to get coffee! 🙂

It's strange that the opening hours are until 10 PM, but if you want to buy cake or a treat at 9:40 PM, you're not allowed to because they've already put transparent film on it and think it's too much trouble. Strange staff.

Too lazy to put my coffee in a cup instead of cardboard. Super arrogant employee (short dark hair)

When you come to Starbucks to get a "barista flat white", pay for it almost 5 euros and get the same coffee you would have gotten in a Kiosk for half price. Not OK Nice chairs though, yes

Super poor service, wouldn’t have anything here even if it was free. Julia’s next door is much better!

Last week, there was a disruption at the Dutch Railways (NS), which left me stuck at the station for over an hour. I went to work at your cafe and bought a coffee. Then you gave me a discount ticket for another drink. When I came back today, it turned out that the ticket was not only three months out of date, but your colleague gaslighted me by saying you never gave it to me. So, I said it's fine, but I'm only here because of the discount you literally gave me last week. And that woman just laughed at me. A truly unparalleled level of disrespect.

Great service from Byron ⭐️☕️🇬🇷

Great customer service by Byron!

The most awful young girl who called herself a manager. I've never been treated worse than this. And this for a manager. Disgraceful!

The employees are very rude, I think they're not happy.

I had a truly appalling experience at this Starbucks. I wanted to grab a quick drink before my train last night, but what I encountered was absolutely outrageous. A customer was treated rudely by an employee named Zoë, and instead of responding professionally, she, another girl, and another woman who I believe was the manager, stood there laughing and scrolling on their phones. Extremely unprofessional and disrespectful. I ordered a Mango Dragonfruit Refresher—I always order one—but this time, I didn't even get any fruit with it. It's supposed to have fruit in it; I've worked at Starbucks myself, so I know exactly how it's supposed to be. A traveling couple who ordered two drinks were also ignored. The employee made no effort to properly serve their drinks or even audibly call out for them, even though it wasn't busy at all. Then the manager suddenly yelled loudly, startling them, and you could just see them laughing at them afterward. Truly ridiculous and disrespectful behavior from the staff. I hope this is taken seriously, because this kind of staff ruins your entire brand. Not recommended.

Good koffie. Bad clearing. Big Mesh on floormanager and tables

I just got a matcha venti today and told her they need 5 pumps of vanilla ice cream and that I'd like it without ice. I paid almost €8 for it, and then she first gave me a matcha with ice cream. I then told her I asked for no ice, and then she gave me a half-full cup without any vanilla ice cream. She tried to explain that I paid €8 for a half-full cup and that it's normal. I asked if I could get a refund, and she said no and gave me a full stamp card for a free drink. Yeah, ridiculous. I hope she gets fired.

I had a coupon for a free snack through the Dutch Railways (NS). They were completely unaware of this and then told me it was only possible in combination with a drink, even though that wasn't specified anywhere in the deal. Then, on top of that, I received the wrong order.

My visit to this Starbucks location was extremely disappointing. The service was poor and the staff was rude from the moment I arrived. I received my drink with improper packaging, and there was no warning that it was unavailable. When I pointed this out, there was no apology. This was an unprofessional experience, and I will not be returning.

When you get your cappuccino and it burns through the cup you can know what to expect

Love this place but they don't serve iced drinks if they are alone. The manager does not allow it (is what they said). What a shame it was not even that bussy 😥.

POOR SERVICE TERRIBLE SERVICE UNFRIENDLY workers constantly talking we got rushed to take our order and they didn’t give us the student discount and didn’t even let me order. My gf got her order wrong. Terrible place would not recommend and if the 3 girls read this go work instead of talk useless staff.

Both ladies working this morning (June 12) were extremely friendly, the coffee was delicious, and my daughter enjoyed the cake pops!

The Barista team at the Rotterdam Central Station is incredibly friendly and welcoming, making it a delightful stop for tourists exploring Europe. Their warm demeanor adds to the overall experience of traveling through this vibrant city.

I ordered few times coffee and it was not great

I find the service very bad. I came there twice in a row, but there was no matcha frappe . The staff said the blender was broken. I told them to drink regular, hot matcha with milk. According to the staff, they didn't have any. And he told me to go to another store. I solved the problem and said I wanted caramel macchiato. After I ordered, I saw that another customer got hot matcha with milk. I don't know if there was a miscommunication or if he just didn't want to listen.

The chairs are great. Thats it. The portions are poor inasmuch as the service. Stop pretending you have standard sizes when you deliberately serve less! Photos to prove my point.

Horrible girl did my drink on a dirty cup even tho I asked her nicely if she could give it a quick clean as was full of dust, ( I bought an Starbucks cup) she was also been rude to her colleague.

The sweet girl who made our drinks fast and with love did such an amazing job! Her manager did ruin our experience, she yelled at the girl in front of an area filled with customers. It’s unprofessional to yell at your team as a manager and demotivating for your employees to! I hope the girl does get treated better in the future she makes great drinks and was very fast and sweet 💞

The staff works incredibly hard and is kind in every manner. The manager, however, is a complete opposite story. When your team isn't performing how you'd like, one should come forward and help them. You motivate them to do things you find important. Every job has a learning curve, and as a manager, you have to show a little patience. Instead, this hell of a manager decided to yell at her staff (which was doing a great job, by the way) with plenty of customers present in the store. It almost makes you reconsider if you want to spend your money at such a store. Regardless of her experience within the chain, you don't treat people this way. Poor management, appalling to the customers. The staff, however, work great and deliver the drinks effectively and fast. What a shame.

I understand where some of the reviews are coming from, although I personally don't think they're necessarily rude. They were a bit dry and didn't mask maybe, but not unkind. They treated me ok and made my drink exactly how I wanted, and I like my Starbucks order personalized ALWAYS. Not every interaction with a service industry worker needs to be a highly acted scene from a romantic comedy. People want drinks, they make the people their drinks. That's my opinion.

Rude appalling customer service by a female Indian/South Asian barista who refused to give her name and looked like she hated her job and hated serving customers. I was treated begrudgingly and snapped at for no reason. When I raised my concern with her attitude she return with a rude: What’s your problem? I was simply startled and shocked with this level of customer service from Starbucks which I never experienced before and I visited so many Starbucks branded at more than 50++ countries! The drink made was bad and done hastily even the restaurant was empty and she was not serving anyone.

Should be open at 6. It's 6.15 still closed. People are inside but not opening the doors. I have never understood this shop, they literally open when they want.

Friendly staff, nice food and drinks, would have liked a bit more whipped cream when seeing th other pictures :P

I had a great experience at Starbucks today! I ordered a latte with oat milk, but I realized my girlfriend doesn’t like oat milk after the fact. I went back to the counter to place a new order with regular milk, and the barista was so kind—she offered to remake the drink without charging me for a new one. It was a thoughtful gesture, and now my girlfriend is happy with her drink! Excellent customer service, and I really appreciate the friendly staff. Thank you, Starbucks! 😊

Was served by a really friendly lady called Anya, she suggested an improvement to the drink I was thinking about :) such a smiley service makes all the difference!

It was nice and warm inside, but what a disgusting coffee.

Almost a year later and still the same story. Staff talking all the time. I came in, the lady looks at me and continues her conversation. I say: can I be helped? Madam: oh yes! I then give my order, and I have to wait another 2 minutes before she takes my order because she still has to talk to a colleague who has finished work. And that colleague also does not say: hey, help the customer first, but continues to talk calmly. I work night shifts and only have a short period of time to get to the train. You work at a station so this unprofessional behavior is really unprecedented. I find it strange that you don't do anything about this despite the many bad reviews. Time: between 8:45 PM - 8:50 PM

Says it closes 21:30, but apparently staff here make their own hours. 17:00 and they refused entry, and made those with drinks leave the premises.

Very unfriendly staff. They were supposed to be open until 21.30 but kicked everyone out at 17.00 without any explanation! I'm not sure if management is aware of how they treat customers at this franchise.

Fast and friendly service. Tasty hot chocolate drink.

Bad experience, unfriendly service My last visit to Starbucks was a complete disappointment. I ordered a large (L) hot chocolate with whipped cream, but got a small (S) without whipped cream. In addition, I gave my name, but my order was called up under a completely different name. Because of this, I didn't know that my order was ready and I kept waiting, thinking that it was still being worked on. Finally, the barista called for another hot chocolate, and when I indicated that this could not be my order (because the size and whipped cream were wrong), he responded in a smart-alecky and unfriendly manner. He then refused to add whipped cream, despite my having clearly ordered it. Never coming back.

Really nice service, let us sit here during the train strike

This morning at 6am we were at the door for a cup of coffee, they would open at 6am, it said online and on the window. There were 2 ladies in the Starbucks, 1 of whom leisurely put the chairs on the floor and the other was messing around behind the bar. When we tapped on the window at 6:05 am the girl behind the bar looked at us angrily, tapped her watch and shouted that she was opening in a few minutes when she should have been open for 5 minutes. Because we had to catch our train, we left and got a delicious cup of coffee at Julia's. When we left there, the Starbucks was still closed... Bad service, too bad.

Delicious cup of coffee in the morning, just before work starts. Helped quickly, even during rush hour. Especially that nice cashier (Claudia?) always makes it a party.

The address for a (blonde) lungo at Rotterdam Central Station! Always a pleasure to come, because of the nice team there!

Ordered a java chip frappuccino in the morning. The employee who took my order spoke like an NPC and felt very robotic. The person after me heard the same text in the same monotone voice. A smile was also hard to find. Must say that it was fast and efficient (even though there were only a few people inside). The smile the employee gave when I grabbed my coffee gave me hope that (despite the service) the taste would be good. The truth couldn't be further away... The coffee was TERRIBLE. Tasted like water with a little bit of coffee. Give me bubble tea from now on...

I asked for a latte with coconut milk and a vegan muffin, they tried to give me two times different sweets instead of the muffin, finally the muffins were not available anymore and they didn't give me the money back. I paid 8.10 euros for a latte (and the gf ghost muffin), not good business. If you want to find something vegan and a little common sense don't come to this shop, they can scam you and steal your money too.

Hello I was also at Starbucks today behind Lucas that he just made a bad comment about the store the girl on the till was very helpful and tried to give him a full stamp card but he didn’t want to be helped and I also I saw him an hour ago taking another’s person umbrella so please don’t say about stealing and fraud be nice to the person that tries to help you and if you don’t want just stay home next time

Can't say I agree AT ALL with the bad reviews regarding bad service or unfriendly staff. Well, I just treat people with respect and kindness and get that in return. Went to the SB quickly today (30-8 20:45) and Esam is really a sweetheart! Super friendly and helpful. Evi from the drinks was also fast and friendly. And if you think it's overrated or overpriced you should just get your drinks elsewhere. SB has NEVER been cheap in any country. Also a tip: just treat service staff how you want to be treated and then you will see that you will get 100% back!

Small place to drink a quick coffee

I ask for "cream" they keep offering me "creamer". I speak English, they lecture me about what does & doesn't exist "here". I explain what "creamer" is, they tell me "this is the closest equivalent" - yes, I am sure that's true, but I asked for cream, sahne, grädde, you know, slagroom without the "slagen". Starbucks needs to do better than some punk kid who pulls snide faces & sneers explanations to questions I didn't ask.

Very unfriendly staff. Rude upon query what the drink is. Seems to be a common issue as the lady in front of us also had to query twice to get the drink she actually ordered.

Great Starbucks! Always nice staff too. Many people here say in the reviews that it all takes too long. Don't go to Starbucks if you have 4 minutes before your train.

For the second time this week I visited a Starbucks shop. And for the second time I got hot water instead of a coffee. Starbucks is scamming people! It’s leveraging the name of the brand and the locations they’re able to rent for the shops but the quality they once had is gone (at least in the Netherlands). Come back to the previous taste and quality or leave the market alone for other more client-respectful brands to take over. Never again 🤢

As you expect at Starbucks you get good coffee

Rotterdam Centraal (the store outside near Etos) Male employee very unfriendly and sold me 2 cakes that were no longer fresh. When I got home and started eating, I immediately became seriously ill after the first bite, with a lot of sore throat for up to 4 days afterwards. Everything thrown away, a shame. Never again!! And the branch doesn't have a number to call, I live far away so visiting is no longer possible.

The milk is foamed way too hot and the cappuccino is undrinkable for the first 15-20 minutes. The employees were in a good mood, at least something.

I come here several times a week and have had almost no bad experiences! Most of the staff are always friendly and it has only gone wrong once with an order. I do notice that when it is quieter in the evening, orders suddenly don't seem to be in a hurry, which is annoying when you have to catch your train.

Fast service, customer friendliness with a smile and warm sandwiches with a medium large caramel frappucino. I am stuffed.

Friendly service but one of the weakest, tasteless coffees I ever had. Tasted like a single shot with 0.5 liter of hot water. Because there was no decent place to sit I left so could not even return the watered down thing.

One of the lesser Starbucks locations. Especially for a branch at the station, it leaves much to be desired. Not all staff are fast enough. Which is really desirable at the station. They are very attentive and friendly. The coffee still tastes good, but it really doesn't look like what I'm used to from other locations and how the marketing presents it. The price is also no longer suitable. Today I walked to the station at 8 o'clock and it was still closed. So vague. It was also closed a few weeks ago due to circumstances.

I don’t understand that if you work at a coffee shop in central station, that you don’t feel a sense of urgency in delivering your clients their coffee. I expect most people will be in a hurry so then don’t make small talk with everyone.

The girl that just took my order made my day <3

🤣I never knew ice coffee was hot, follow me it should be cold

Unfortunately, not customer friendly place. Twice, the staff was asked by clients to help with phone charging. The plugs that are available under the seats don't work, and ppl were denied access to a working plug. Especially since this place is at the train station, consider helping the customers with this. People have train tickets and wallets on the phones. If for some reason you don't like charging ppls phones inside the bar, then fixing the plugs under the seats is the way to go. Then your work doesn't have to be interrupted with requests/complaints and customers are able to have the entire Starbucks experience.

Lethargic but i guess the location makes money. If other places are open try them, there is even a coffee machine on the otherside and down a bit thats quicker and costs less.

The good old days are gone. Recently I went to Starbucks for my Frappuccino and I received the sad news. The new legislation stipulates that both hot and cold drinks must be in a paper cup without a lid. There goes the whole aesthetic and the idea that the eye wants something too. The experience of the delicious frappuccino and the beautiful cup in which you can see the frappuccino with whipped cream and drizzle is over. I will never have coffee in the spring again, even though I have been in love since the first time I tasted one in Florida America. This was long before Starbucks existed in the Netherlands. I think it's downright ridiculous. The presentation is no longer equal to the price. You now have to hold the drink extra firmly, otherwise it will slip out of the cup. I'll see you again in October for my pumpkin spice latte. Too bad this Starbucks is very unfortunate. I think you will regret this as many people will no longer spend their money on your overpriced drinks that are now so poorly presented. Just take a good look at these beautiful pictures people because this is over. The last photo is the weak infusion of a frappuccino my friend and I got.

So mean to customers. Staffs are blaming customers in front of them ^^

Disappointed that this was not a real Starbucks - spotted it when looking for Starbucks Wi-Fi - seemed odd it wasn’t there and then trying to use my Starbucks app to pay - but not available “because we’re a different company “. Also disappointed in the cappuccino- very watery as the foam wasn’t the right weight. Not a great visit.

No oxygen inside, almost always full - but classic

Gaat niet snel genoeg voor op een station.

As quick as you can get, and that too with such a happy attitude.. keep smiling Queeny!

Belachelijk lang wachten op belachelijk duur kopje koffie

Op zich heeft het gesmaakt, maar dik €5,- voor een koffie die niet super bijzonder was, vind ik echt té veel.

Mi servirebbe il numero di Starbucks , ho perso una cosa

Great place waiting for train 🚆

Friendly people, table was not cleaned.

Vieze cappuccino, veel te heet en geen schuim :-(

Zeer klantvriendelijk personeel en altijd goede koffie

Kaffee war sehr lecker und qualitativ. Sogar billiger als in anderen Filialen. Lage am Bahnhof gefällt mir gut. Leider ist die Bedienung weder freundlich noch motiviert.

Ik vond dat de heren achter de counter sloppy en ongeïnteresseerd hun werk deden. Niet prettig. Woensdag 18 dec, 2019, 9.15 uur.

Heeft weinig weg van een cappuccino, mirco schuim ver te zoeken en ziet er in de geen mogelijkheid uit zoals het hoort. Maar wel een prijs van 3,95! Cafe is koud en nodigt niet uit om te gaan zitten(tafels vies, geen wifi). Vrijdag 13 december 2019 10:30. Kerel achter de kassa was wel heel attent.

Ik bestel graag een koffie om mee te nemen, maar tegenwoordig wel zonder cake omdat ze niet meer de marmer cake verkopen die ik lekker vind. Voor de andere 3 soorten betaal ik echt geen 2,5 , omdat ik deze veel minder lekker vind. Dus dan maar enkel een latte Macchiato

Awesome people! Good coffee as always