Starbucks in Rotterdam Centrum

I went with a colleague to get some coffee at around 1 PM on 18 September 2025 (Thursday). There were at least three baristas behind the counter and only two people ahead of us, yet we had to wait nearly 10 minutes to be served. When we finally ordered, we were informed that there was no more tiramisu latte or cold brew, so I just ordered an iced Americano. After getting my order, I went over to the self-service station to add some syrup to it, as that's usually where customers can get sugar, syrup and serviettes. Upon seeing that there was no syrup there, I went back to the counter to ask for it. This was the conversation that ensued between me and one of the female baristas working at the time: Me: "Can I get some syrup added to my drink please?" SLCBarista: "Then you have to pay." Me: "Okay, I will pay." SLCBarista: "No, pay for another drink." Me: "But...why? You can't just add some syrup to this drink?" SLCBarista: "NO BUT THEN WE LOSE MONEY." Appalling service all around.

The service was terrible from the two girls who served, both the brunette and the other girl, both super rude. I asked for something and they gave it to me in a bad way, they also looked at me very badly.

I asked if there was matcha and there confusion of yes and no. Yes there was iced matcha but no warm matcha - asked for the iced and was told there was no matcha. Atmosphere wise is quite cozy.

Extremely rude female young customer service provider. This is not the way to talk/ explain things to customer. Extremely disappointed. I don’t know what they look for when they hire young people

Young people who come to charge alone. Annoying for people who pay for expensive coffee and cake, only to be left without a seat and unable to charge. Staff should pay attention to this.

Coffee is the best thing, everything else is a piece of cake. It's obvious that they've stopped trying. The food selection is questionable and too international. There are too few seats considering the location in the city center. The wait for service is too long. The employees don't smile enough, they need to offer content and not just packaging, which has been sinking in the average of globalization in recent years.

Poor customer service. When asked for a plate for the brownie I had the saff says they can’t give it because it’s busy. I was the only one on the counter. What a joke of a service.

I think this is a place that cares more about money than the health of their staff, way too hot in there, cafe always dirty, orders are made wrong, no speed, smelly staff

Very nice Starbucks, fast service, only downside I had asked for little ice and there was a lot despite my request.

Burnt cappuccino and very waterish. It burnt my lips. 5€ wasted.

I also ordered an iced coffee and it was even worse than I read in the comments, namely a cup filled with coffee, cold milk and many large ice cubes. Nothing sweet in it, no whipped cream, nothing. Just coffee with ice cubes. WORTHLESS! I am now so curious about a response from Starbucks!!! What a lot of money for such a SCAM!

I double checked if the ice latte was with soya milk and she proceeds to school me: ‘ did you order it with soya milk’ to which I responded yes. To which she then responded ‘nou dan zal het wel zo zijn he’. Very unfortunate way of speaking

Very poor service with non professional staff, serving old and dry bread🤢

Slechte koffie en geen van het personeel kan nederlands ook en je word verplicht om Engels te kennen als klant en echt vriendelijke was het niet drukker met elkaar en telefoons dan klanten helpen

I ordered matcha lavender but got lavender latte When I asked, they said they don't sell matcha lavender and that it's only on the screen...ㅋㅋㅋ I'm really dumbfounded... Then what did I order...ㅋㅋㅋ When I ordered, they looked like they didn't want to take my order, but after taking my matcha lavender order, they gave me something weird without saying anything. This is the first time I've seen a Starbucks like this Just go somewhere else. There are many good places near Central.

The price rise recently was a disappointing change. Everytime i visit in the morning, the staff is really friendly, cheeful and helpful. But in the afternoons whenever I visit the staff is on the phone and I feel like I am bothering them when I order. I would recommend having the staff have the same approach to the customers as the experience in the afternoons has become sour.

Aardig personeel, weten goed met klanten om te gaan omdat zij bij een klein misverstand een goede en sympathieke, klantvriendelijke oplossing hebben aangeboden.

Great coffee, but the milk for my cappuccino was made too hot, which made it less tasty.

If possible, 0 stars were the worst branch in Rotterdam and the surrounding area. I ordered 3 iced coffees at 7:40 PM, I understand, you are almost closing, but this is really ridiculous for such an organization. What I got is ice cream with coffee at the bottom and whipped cream on top, no strawberry, macha still caramel breeding shit place, better go to Honslersdijk, where people work who can work in a coffee shop. ALL RECIPES ARE STANDARD PROCEDURE. BUT APPARENTLY MAKING COFFEE IS A DIFFICULT ASSIGNMENT HERE. Good luck

Rude appalling customer service by a female Indian/South Asian barista who refused to give her name and looked like she hated her job and hated serving customers. I was treated begrudgingly and snapped at for no reason. When I raised my concern with her attitude she return with a rude: What’s your problem? I was simply startled and shocked with this level of customer service from Starbucks which I never experienced before and I visited so many Starbucks branded at more than 50++ countries! The drink made was bad and done hastily even the restaurant was empty and she was not serving anyone. Avoid at all costs.

Servicio al cliente espantoso por una barista india / del sur de Asia que se negó a dar su nombre y parecía que odiaba su trabajo y odiaba servir a los clientes. Me trataron a regañadientes y me atacaron sin razón. La bebida hecha estaba mal y hecha apresuradamente, incluso el restaurante estaba vacío y ella no servía a nadie. Evitar a toda costa.

The product was not good. I ordered a flat white which was not a flat white. Way too much milk, which was not frothed at all.

The staff speaks English but is not polite at all. Not humble, feels like he's annoyed

Drink was fine, just the service was terrible. Very unfriendly, and felt very judged.

It's Starbucks, so they don't have real coffee there.

ordered a matcha that costed me 6 euros and tastes like a glass of milk. not going back ever.

My partner and I went on November 9 at 5:05 p.m., without looking at me or greeting me, the girl at the counter asked me what we wanted, we ordered two toffee nut lattes, she didn't even ask me how I wanted to pay, she said to pay by card and He left, he didn't ask me my name or anything, after that his partner with the braids prepared another drink different from the ones I had ordered (which can happen perfectly) and this “girl” told him that it was wrong, she removed the cream from above and I He changed it for another creamer, knowing that the coffee I ordered wasn't that one either. When I asked him why he did that if he knew that was not what I asked for, he responded very arrogantly and with an air of superiority that this is nothing new, which is what they normally do. I finally had to go with two drinks that didn't taste at all like a toffee nut latte, they were bitter and greasy. It was very unwise to enter there, please look at the staff they hire, their education and respect leave a lot to be desired. I understand that there are many people and sometimes stress plays tricks, but not even with stress do you have the excuse of not having education or respect for a person who is speaking to you correctly. (I'm talking about the place that is before passing the access doors, not from the premises inside).

Ik had vraagjes over de drankjes en ik heb als antwoord teruggekregen als antwoord “Als ik jou was dan zou ik snel een keuze maken want er staan mensen achter je” terwijl ik alleen maar twee snelle vraagjes had. Ik had geen goeie ervaring gekregen, niet eens een glimlach. Wat een service Ian. (Binnen de station)

Impersonal, distant service. Boy doesn't speak a word of Dutch. That will also be the Starbucks image. Very nice coffee! But get out quickly

You arrive at 8:15 PM while closing time is 10:00 PM. The lady comes behind the counter with a very irritated look and tone and tells you that you can no longer order everything because they are already closing. Because of her attitude I thought she closed at 8:30 PM or so, only later when I left I found out at 10:00 PM :ss. I get it catering is tiring, but if you don't feel like working, go home or call in sick, customers don't have to suffer from your grumpy face. By the way, she was an expat/international student-like girl with light brown hair and pale skin

You have to be lucky, if there are many Rotterdammers, it's not possible.

I paid for a vegan muffin, but they were out of stock, Im still waiting to get my money back. Take care they dont scam you too.

Calm, fast service and a good alternative to relax after a long walk. The general crowd and noise of Starbucks is not here. I liked it.

People behind the counter were very friendly, they did not have what i wanted but the barista made a variation that was even more nom, baristas were also really friendly and welcoming, i had a white chocolate mocha shaken espresso and mango chia pudding

Just an average Starbucks but I like the location near the train track I need. I order a few times a week.

I got sick from drinking at Starbucks. I clearly said I wanted an oat latte but apparently it was a normal one after all. Because within half an hour I was hanging above a train toilet. And no, that's not fun, I can tell you. I don't order an oat latte for nothing. If you are lactose intolerant, you really cannot tolerate normal milk. You can't be too careful with this, I advise the employee who helped me. Despite this experience, he was friendly and the food was ready quickly. And the atmosphere is nice to wait and work in.

Easy to get a coffee, but it is always a bit "muddy" with crumbs and stains A smile is also difficult.

Really bad cappuccino for Starbucks and in general

"I don't care" attitude. No welcome, no smile, no eye contact. Messed up my order ( coconut latte - easy one), not even stupid "sorry." Both start laughing. Thx god it is not my Starbucks. Never come back again.

I don't easily leave a bad review. But the day I came in here, there was 1 boy there helping people as well as making orders and paying all at the same time. Although he really did his best to do everything on his own, the service and drinks were disappointing. We asked for 2 iced caramel lattes and got 2 normal lattes without caramel. The sandwiches were completely stuck to the bag in the bag. Because there was no container around it. So half of it couldn't be eaten because it stuck together. I recommend that they employ some more staff so that the team has more peace. Really a shame :( It's really great that the boy tried so hard!

Today again in front of a closed door at Starbucks. Open 7am but not really. Open on time or adjust opening hours.

Learn to look your customers in the eye and greet them decently. Be professional and not gossipy market ladies

Unacceptable! I ordered a sandwich, and I'm waiting for it to heat me, 5 minutes later, I went to see them, ... they said to me "ah is it to be heated?" seriously?

Tip: judge less, talk less to each other, pay more attention when someone comes to the cash register. Service is very low. Those Anne flowers who look down on people work here. Do something with it Starbucks This message is for the Starbucks at the station itself

Both flat white and matcha latte burning hot which should not be the case for either. The coffee was bitter due to overheating. The flat white was also too long.

The staff are friendly and welcoming. The coffee is not too bad either 😁

I just went there and ordered a Golden Caramel. While waiting for the drink, I observe the barista placing caramel syrup and white mocha in my cup. I ask why? And they say because they don’t have Golden Caramel Syrup. Why they don’t ask me if I accept this variation? They lie to customers that don’t know about thi drink. There is no need. Speak honest, is the least we deserve as customers

Rude staff. Talking amongst themselves instead of serving customers

Nice Starbucks inside the centraal station main hall. Not the worst coffee, and service was decent. In the winter, don’t sit near the entrance doors though🥶

Very rude customer service from a girl whose name I don’t know but has lots of tattoos on her arm. I respectfully waited until she was ready to take my order and she just looks with a blank stare. Feeling a bit uncomfortable already, I said hi to her. To which she didn’t greet me back and just asked me if I wanted to order something. The way she continued was really not what you expect from any type of good customer service, let alone from Starbucks, where it’s supposed to be about the “experience” and not just the coffee

Apparently you cannot order a 'normal' hot chocolate but you have to choose between all kinds of vaguely hip names. The chocolate milk was not warm but boiling hot with a very sad puddle of whipped cream. The cappucino was just gross and we were given disposable cups even though we were just sitting at a table (saved washing up) and they smelled like chemical dyes. Because of the loud beach music we ended up standing outside and fortunately close to a trash can so we came up with the great idea to throw away the 'drinks'.

I ordered lactose free latte and waited. They didn't call me. There was a cup of coffee that no one took. I asked if it was mine and the barista said yes. It was sweet and wasn't my order. Gave it back and said the order was wrong. He said he was sorry and asked again what I wanted. I (again) said latte with lactose free milk. They prepared a new one. I took a sip and it was the same with the first coffee which I gave it back. :D I don't know why they persistently gave it to me. Two stars for the bagel.

Good stop to grab something on the way. Loved the Gingerbread latte, a delightful holiday treat that perfectly captures the festive spirit. It was topped with a dollop of whipped cream and a sprinkle of gingerbread powder, and made it into a cozy and satisfying experience. The barista was very friendly too and that made it all the more nice!!

Staff are the sweetest ever met at a Starbucks anywhere. So humble and kind.

Bad service and bad products. Zero customer service! The baristas are not friendly and they don’t listen to the orders.

Had vandaag een medewerker, die wist het allemaal denk ik niet meer. Verkeerde maat en prijs afgerekend. Ik had een studentenkaart, laten zien. Toch niet meegerekend met de prijs. Was daarbij ook super traag, enfin. Wel heeft barista mijn order lekker gemaakt.

Friendly staff, good chocolate frappeccino and had a nice square sized food thing with caramel and chocolate. The only bad things where that it was a bit messy in the restaurant area, my name is written wrong and the recycle marketing policy of Starbucks in general (so not specially this shop) is a bit weird. If they really want to stop waste, their plastic cups should be cheaper. Or at least some sort of plastic cup should be available for max. 3 euro's. Doesn't feel like Starbucks mean it.

On one hand a typical Starbucks with their typical coffee. On the other, the service is really top. Fast, friendly, helpful.

Bizar personeel aan het begin van de avond op 26-09. 2 jongere gasten die de drankjes maakte en ondertussen uitgebreid met wat vrienden stonden te kletsen aan de balie waar drankjes gehaald werden. Waren druk in gesprek en aan het klagen dat het zo druk was, terwijl ze gratis drankjes voor hun vrienden maakte en klanten op een asociale manier riepen om hun drankje op te halen. Volgende keer loop ik hier voorbij als dit personeel werkt.

Was served by Zeynep, hope I spell it right. She was super friendly

Een slechte ervaring. We waren vrij vroeg, rond 8:00. De vloer plakkerig. Vitrines slordig. Beetje viezig allemaal. Bediening chaotisch. Veel personeel maar men was niet met klanten bezig. Weinig klanten maar toch lang wachten. Personeel vooral bezig met elkaar en niet met de klanten. Men was om 8:00!! onderling bezig om de middagpauze van 15:00 in te delen terwijl er klanten stonden die niet geholpen werden.

Lekkere cappuccino met havermelk. Handig als je allergisch bent voor koemelk. Helaas wel duur. Meer dan 5 euro. Bediening onpersoonlijk.

Voor de 2e dag op rij een gemiste kans voor Starbucks. Sta van voor 7 uur tot 7:10 te wachten tot de deur open gaat. Personeelslid is meer met zichzelf bezig dan op tijd de deur openen. Openingstijden ophet raam zijn overigens van 06:30 tot 22:00 uur.

Relaxed atmosphere, quick service!

I have never encountered a Starbucks that was hotter inside than outside in the summer.

Cassiëre was echt aardig maar diegene die de drankjes aan het maken was had echt geen zin in dr leven ofzo haha. Is terug te proeven in een bittere caramel macchiato

Echt het meest arrogante personeel. Ik schaamde me gewoon voor haar collega, zo samen werken met iemand met een enorme attitude. Ga dan gewoon niet werken, sorry maar als je het in je hoofd haalt zo arrogant te doen, terwijl je gewoon een vraag stelt, dan weet ik niet of je nog überhaupt werk moet doen waarbij je met mensen bent. Hopelijk volgende keer beter, want ik vind de koffie vaak wel lekker.

Small Starbucks with few staff members. This place can do with charging stations.

Cashier not so friendly. Rushed to take my orders when there was no queue.

Eerste en laatste keer. Beter naar een échte koffiezaak vlakbij. Smakeloze cappuccino - ik verwacht een hele hoop meer voor 4,5 euro! Het leek ook alsof het apparaat niet helemaal schoon was. Tip: laat klanten deksels pakken ipv standaard erop te doen. Beter voor het klimaat (en kosten).

The non-smiling cashier didn’t understand the term “tall”. When I said, the smallest one you have. She said in a rude tone small or large depends in the person. Well I’ve been to Starbucks on 4 continents and I’ve never met such a rude cashier who doesn’t understand Starbucks’ way of defining sizes.

Was hier vandaag om 13.15 voor medium cappucino (4,85) en croissant. Op counter en service tafel bordjes waarop: bij elk handgemaakt drankje croissant voor €1,50. Afrekening: €7,60 want croissant was nu duurder. €1,50 was ineens oude prijs! Schande dat ineens bij afrekening wordt gezegd. Haal dan de bordjes met de aanbieding weg!!

😀 LIKE Consistent quality, satisfying double shot caramel macchiato with almond milk 🥰. Store is welcoming and popular. Queue moves fast and there is a short wait for the coffee. 😕 DISLIKE Tables are not cleaned frequently. Uncleared cups, food scrapes and rubbish stay on the table for too long.

Als ik een warme chocolademelk bestel is het niet echt beleefd om de duurde signature versie te geven in plaats van de classic chocolademelk(de signature was €1,50 duurder) Heel raar dat je dit moet aangeven en dat er niet vanuit wordt gegaan dat als je een choclademelk wilt je de normale wilt, of dat er gevraagd wordt welke chocolademelk je wilt. Had toch meer verwacht van Starbucks. Maar zoals altijd was het natuurlijk wel lekker

Thee was lekker, barman Leo vrijpostig

Hadden geen zin om mijn koffie te maken helaas

Dewi, darcy en des zijn heel behulpzaam. Gaan professioneel te werk top meiden!

Tasteless coffee, average service. No dairy free cream versions.

Service was pretty slow. Maybe Starbucks should properly staff their stores, especially those on a train station.

Not very clean, but make coffee fast and delicious

Convenience and staffs are friendly. There are some characters.

We really had a great time. First Time we went into a Starbucks and we really liked It.

I bought in the morning a tomato-mozarella sandwich but they would not let me have it without heating it for some strange rules. As for me, I was buying it for my lunch, so heating it already would have ruined it for later. Since I had already paid with visa card, they gave me back my money in cash. They could at least tell people about such a rule beforehand. Also, the mango-dragonfruit tea was not as exciting as what you would think. Take a spoon to eat the small dragonfruit bits.

Effective closing at 21:30 versus 22:00 as per the website. Shop already in cleaning process so no way to grab any hot drink or meal, and ti seat somewhere…

J’ai voulu commandé un café filtre, on me répond qu’il n’y en a plus. Je commande une gaufre au chocolat, même réponse. Je me rabats sur un shortbread en vitrine, plus de shortbread non plus. Ceux en vitrine ne servent qu’à l’exposition. Bref, peu de produits disponibles à 17h. Je n’aimais déjà pas cette chaine; cette dernière expérience renforce mon avis.