SushiPoint Haarlem in Haarlemmerhoutkwartier

Ordered last Saturday, October 3rd (it was my birthday and I wanted to treat myself). I order regularly and also have a VIP card. Usually it is tasty and fresh, but not this time; the rice was dried out. As a result, the sushi wasn't good. It's a shame because this is disappointing. And to think that I also gave the delivery person a generous tip of 10 euros. I feel shortchanged. Sushi is expensive, and I expect it to be super fresh.

The food was tasty and delivered on time. Great service.

Fantastic sushi and side dishes. Good delivery, everything complete.

Great vegan options, sushi was well made and made me really happy. Also the portion was quite big. Thank you!

Delicious sushi, for a good price!! Delivery does always take a really long time though :)

Excellent, fresh pokebowls. Something went wrong with the delivery and it was resolved immediately and more than satisfactorily! What great service! Many thanks for that.

The sushi was very bad. The crispy sushi was only crispy because panko was sprinkled on it. It certainly wasn't sushi rice either. Just tasteless white rice. It was a huge disappointment. It's all such a shame because it was supposed to be a nice dinner for my 75th birthday.

The food was very tasty, but waiting 2 hours for your food is really extreme. 65 minutes was stated, but due to understaffing of delivery drivers, another 50 minutes were added to that.

We like to order from SushiPoint. The fish is always fresh, their rice is really tasty and the sushi is very nicely presented. We have been ordering for years and we only had one delayed delivery, the others were always on time or even faster.

Personally, I think this is the best SushiPoint/restaurant in Haarlem. After a slight disappointment, we ate sushi last week with the trusted quality. We enjoyed it and will be back soon. .. it leaves us wanting "More please" once again 😊

Regular spot for sushi in Heemstede

Not expensive, but the sushi doesn't taste that good. Only delivered after waiting an hour. Called, and spoke to a friendly gentleman. The delivery person was also very polite. But I am not a fan of the food.

In general, I am a big fan of Sushi Point. But this time, the nori used for the tekka maki was not up to par. Too old? Got soggy? In any case, not crispy and super fresh like I am used to.

Ordered months ago, had to wait an insanely long time back then. The quality was okay, not top-notch but tasty. Now an unsolicited letter at an address where I don't live; it is truly totally ridiculous that they misuse data for that.

I placed an order on June 18 and had to wait 3.5 hours. This is absolutely unacceptable, and I will never order from here again.

This is terrible service. Ordered at 17:50 and at half past eight still no food. It was supposed to arrive at 19:30 at the latest.

Placed an order, had to cancel when it was 40min late without an update or response

The sushi was good, but unfortunately the hot dishes were cold. We ordered between 17:45 and 18:00 and received our food at 18:50; logically, it would be cold. As an excuse, we were told it was Mother's Day so it was busy. Yes, and it is Mother's Day every year, so you are supposed to take that into account... more staff or longer intervals between deliveries, for example. Unfortunately, this was not the first time...

Number 1 sushi takeaway spot in Haarlem!

Always good Very tasty Can sometimes take a little longer But it is very tasty, so definitely recommended

I have never had offensive experience with a restaurant in my life but this one, food is okay but the services from the employee is by far the worst. Order taking 2 hours no one explaining why and when I tried to understand they cursed and hung up the phone.

The food is good, but it takes way too long to get it! It's ridiculous!

Picked up vegetarian sushi, ready at the agreed time, delicious, very friendly service 👍👍👍👍👍

The sushi was okay, but two chicken dishes were stone cold. It took over an hour for a re-delivery.

Wow, that was a shame. The sushi is assembled by some young guys who, in the meantime, stuff their cheeks with small spring rolls and other snacks. The sushi we ordered was downright awful. The rice was so sticky that you could barely grab a sushi "slice." The sushi also fell apart. We also ordered tuna for 17.95, which was supposed to be fried all around and have sesame seeds on the edges. Unfortunately, the tuna was of poor quality and wasn't cooked very well. In total, we spent 75 euros on sushi. However, compliments to the young man taking the orders. He did his utmost to keep everything running smoothly. No more sushi points for us.

They forgot to deliver the edamame and ebi fry. (I also thought it was the Crispy Ebi, but that was hidden under a thick layer of panko, so I didn't see it. I briefly thought that wasn't right either and had to email photos, but in the end, it was correct.) The delivery driver probably still had the edamame and ebi fry with him. Because after calling and emailing, I received a replacement half an hour later. But it wasn't even warm anymore. I heated it up myself because my 8-year-old was just hungry, and that was exactly what she meant. I didn't want to call again and wait any longer; she just wanted to eat. But I didn't get an apology on the phone or at the door. A lot of the sushi fell apart. I don't think that's fair when you order for €70.

Dramatic. The delivery was supposed to be 6:00 PM, but it arrived at 6:30 PM. Then it turns out the sushi tray had been placed upside down in the bag. The spring rolls were cold, and the soy sauce was forgotten. I finally decided to eat it, but much of the sushi fell apart (probably due to the upside-down transport). All in all, utterly awful and embarrassing.

They forgot my soybeans. They did deliver them later, but that took quite a while. I was supposed to compensate, perhaps with an extra drink. But nothing. No apologies either. 😅

Extremely bad experience, again. The food was okay, but everything that's supposed to be hot was cold. Had to wait over 2.5 hours for the food. I called three times, and they kept saying 3 minutes... This was definitely the last time I ordered anything from here.

Wrong order, had to email a photo, came up with the worst solutions, man on the phone was not customer friendly and way too expensive really a bad tent.

The food is good but unfortunately unreliable for delivery. They only do takeout and delivery and may just turn off their website without a note to the customer before you place your order and try to pay.

A lot of people might think the price is high, but believe me, the quality is so good, nice and fresh, and the portion is big; it really is my favorite place.

Hairs were found in the order, sushi was ok

good sushi and friendly service!

Sushi is fine, but always pick it up yourself, otherwise you'll wait two hours instead of the promised 30 minutes. Unfortunately, it's the umpteenth time, so it's a dealbreaker and the last time we'll order from here. Such a shame.

The delivery person doesn't show up and you can whistle for your money

SushiPoint requested feedback on the delivered order via email. The feedback provided was: "The sushi looks nice, but again, there wasn't much fish in it. The taste is therefore bland and tastes mainly of rice. It's a shame." Response: "Dear Alex, I'm sorry to hear there wasn't much fish in the dishes. Kind regards, Sushipoint Haarlem." A very unusual reaction, to say the least; strange. I wouldn't have responded at all.

Once, NEVER again. On a Wednesday evening, it took two hours to get a small sushi order. And absolutely zero customer service on the phone. Ridiculous.

We've been loyal customers for years, placing a regular order (always the same one) by phone at least once a week for around €60. We usually pick it up ourselves because delivery was always later than promised and the hot dishes were almost cold by then. But now we're completely done with it. The service has gone downhill lately. We regularly receive almost half portions, and the staff who took the phone orders became increasingly unfriendly, disinterested, and rude. Previously, if you called, they often knew what you wanted, that's how often we ordered. Lately, even if you arranged a pickup time, they often made you wait fifteen minutes. Last week, when I called again and politely indicated I'd like to place the same order as the week before, I was treated quite rudely for the umpteenth time. Copying and pasting my regular order proved to be far too difficult, and the guy didn't have the time or inclination to do it. Clear! Is that how you treat your good customers these days?

The sushi was delicious! We'll definitely do it again. Kay delivered the food, it arrived safely, and it was polite and tidy.

Ordered sushi there, the order was delayed for 2 hours, but finally delivered. Thought it is an exception and ordered again after some time. Same shit, 2 hours delay and then the restaurant just stopped answering phone calls. Strongly don’t recommend.

Don’t order here, you won’t receive it anyway

We were missing a whole bowl & a side dish worth €45 last night & they wanted pictures to prove it first. Seriously? We have been ordering here for years so why not trust a regular customer on her word. Anyway, a very disappointed birthday boy of 13 & after 1 hour and 15 minutes the missing bowl was delivered anyway, without apologies, without a side dish & without anything extra to make up for it. What bad service. We will not order from here anymore, there are plenty of others in Haarlem who have it right.

Perfect. The quality of food is amazing. I will only say it is the best sushi I've never eaten. The treat with the customer is nice. They even gave us free things. Sometimes the waiting is long, but it is totally understandable, it is a really popular place. Totally against all those bad reveiws

The only place to order your sushi if you want it gooooood The manager who works there is always super sweet and friendly, which only adds the value to the place A big go-go place🧡

What a terrible thing. Been coming here for years and there is always something! In the meantime, more than 500.00 euros have been spent there. Savings points that are not credited because they "can't do that" or you have already paid and then they can no longer credit them. Picked up sushi today, but the prices stated in the order booklet were different from the prices charged on the receipt. When I said something about this, they came up with the excuse that the booklets were old and there were no new booklets yet. No, or I could get my money back or get food for the so-called new price!!!! What an unsympathetic business and the customer is indeed king there. This is how you keep your customers satisfied! I learned in my training that you buy something for the price it is offered for. Of course I took pictures and I will work on them.

Worst sushi ever, had to wait a long time, hot snacks were cold and packaged as if someone had already opened it.

What has been bothering me for years is the fact that it is busy, which means you can easily get a delivery time of 2 hours. So if you want to eat at a decent time, don't rely on delivery times, but order at 3:30 in the afternoon and you can be sure that you will eat at a decent time.

Our regular address for sushi with the family, but there hasn't been one in recent months! order went completely well. Or the delivery time doesn't work, but usually, today the 3rd time, an entire item is missing. Today the entire real crisp box is missing, last time the hot snacks. The service is great, they always deliver afterwards, are super neat and attentive, but for me, sitting together at the table is the nice thing about taking away… It's a real shame.

Delivered a mash of sushi being shoved on top of each other. Disgusting

Sushi was just OK. Wouldn't eat here again to be honest.

I placed my order at 6:46 PM and was told the food would be delivered no later than 90 minutes later. This is on the long side, but because it was the latest delivery time, I was hoping that it might arrive a little earlier. However, after 1 hour and 53 minutes, without receiving my order, I called the restaurant to inquire if I could cancel my order. I had to leave and could no longer receive the delivery. However, the response on the phone was downright unfriendly. It was stated curtly that the delivery person was already on his way, without any apology for the delay. The rest of the conversation gave me the feeling that my request was not taken seriously. The employee's tone was disinterested and suggested that I should not bother. It seemed like it was strange that I was calling when the order was already significantly delayed. Although the sushi itself was fine, the poor service and long wait time make it not worth ordering here.

Pretty tasty sushi, but having to wait almost 2 hours for your order... that's really not possible. Not even on Sunday evening. Then as an owner you are doing something very wrong. In a restaurant you get your food faster. The first and the last time I order here.

The contents of my order were ruined for the 3rd time. And also the last time. Great food, but I think the staff takes a break in the adjacent coffee shop because remembering what you order is apparently complicated.

Delivery is already 40 minutes late and no one answers the phone. Now I have ordered a 2nd time and I even received a free product because the service went wrong the last time. This time everything went smoothly, the food came on time and was very tasty.

Looked very uncomfortable, not at all like the photo on the website. Seemed like a second hand meal; shaken up while I picked it up myself, loose bits of ginger thrown in, not chilled/quite lukewarm. rice too soggy, nouri elastic, shrimp zero taste. Disappointing, a waste of money that I could have used to get myself a treat.

Always a delicious meal, you come to pick up and they say yes, it can take 2 hours, then just close your store. Food is super good and delicious. service sucks. Just added a star and it's very tasty again 🤤

Sushi was of good quality, but it was a pity that many pieces were rolled limply. In the photo on the site, the sushi rolls looked a bit larger than reality. Good experience with some areas for improvement. Got another luxury box, unfortunately it wasn't the same as before

Very poor service and customer friendliness, had a complaint about a sushi roll (€14) that was too sour (thought it was the sauce but turned out to be the salmon), were not taken seriously, according to Sushipoint/manager/employee the problem was ours. We are regular customers, order weekly, but from now on we will get our sushi elsewhere. Very unfortunate!!!

The Sushi was very tasty, we also contacted the store due to a question about the order, we were helped in a friendly manner and our question was answered. The order was placed via the website and it was delivered right on time.

this time delivery was not good. Rice was overcooked and sweet, tobiko caviar stuck to the container lid and rolls loss part of its charm. But the most disappointing moment was the amount of fish. You barely can feel the taste.

Photo speaks for itself... never eaten such bad sushi before' half because I didn't trust everything.

Ordered via Uber Eats, waited hours. Called the restaurant many times without answer. Never received food.

Bad sushi and... one of the reviewers Max S. works for Sushipoint himself. Posting some fake reviews!

Beste sushi uit haarlem en omstreken! Vriendelijk personeel

Delicious fresh sushi! Ordered from another tent this week because you were closed due to the storm and I was so sorry. Just got it from SushiPoint again, completely happy with the sushi. The service at SushiPoint was again fast and the quality was absolutely great!

Order sushi here regularly. Delicious sushi and delivered quickly. Highly recommended for everyone.

There was a man behind the counter and we had to wait 5 minutes and bro gave us free food because he made us wait 5 minutes for food and I got my food 2 minutes later

Almost always delivered much too late. Count on at least half an hour to an hour later than indicated.

Fairly overpriced for what you get regarding sushi like most sushi places in haarlem. Ultimately seeing employees on their break throw their cigarette buds in the plant area is just such a shame.

Haal bijna altijd bijna bij Sushipoint. Is nooit tegengevallen....bij andere is de kwaliteit minder.

take away service war super, das sushi war sehr sehr gut und vor allem frisch, Sonderwünsche wurden erfüllt

Used to be one of the best sushi delivery in the Netherlands, they care about the presentation and the menus are balancing very well healthy ingredients and taste. Unfortunately I give 3 starts only because recently they became quite slow and also the sushi rolls break in pieces most of the times.

Crispy rol viel tegen weinig smaak Gebakken garnaal zat geen smaak aan waterig Jammer zeker de prijs niet waard

Bezorging binnen de afgesproken tijd, erg lekker, prima ervaring.

Heerlijke sushi. Duurde even omdat ze echt vers bereid worden, de crispy sushi rolls waren nog warm en daadwerkelijk crispy. Aardige bezorgster. Complimenten!

De meest bijzondere sushi eet je bij sushipoint Haarlem 🍱 🍣 En het zijn ook hele lieve buren

Vriendelijk personeel, snel geholpen. Heerlijk sushi!

Lekker sashimi daar! Mag ook daar eten als je wil!

We got takeaway from this place the other evening. I was a little worried because it was 15 mins before close, but it was fine! The 3 rolls we got were very tasty (soft shell mango, new york with truffle, and tuna top special), and the packaging did make us smile ;) It's a but pricey, but I'll certainly go here again.

Although they will not be considered true sushi, they are fresh and tasty. Spiced tuna are my favorite. Not really sure if I would recommend the yakitori, but that is a matter of taste. One thing I would recommend is that they pay more attention to handling their orders correctly. And a compliment to their flexibility: even though they were swamped they managed to help us and we had a nice dinner!

Heerlijke sushi en altijd keurig op tijd bezorgd...👍

Gewoon bestellen en lekker eten.

The sushi is good, but half hour waiting for my pick up order and not even a we are sorry…

Dit blijft de beste sushi van Haarlem!! Lekker en betaalbaar en fijne klantgerichte service! Aanrader

Heerlijke sushi. Mooie variatie en sortering sushi hapjes in mooie verpakking thuisbezorgd.

Good Sushi and great variation to choose from. But there are point they can improve, missed part of the order, delivery taling around 1:45 minutes, and then no soys sauce, no wooden sticks etc. Thereof when picking up of receiving the food, just double check.

Fast service. Excellent food recommend highly of you are looking of fast takeway or delivery sushi.

Heerlijke sushi gegeten en dat voor een zeer redelijke prijs. Nette zaak met vriendelijk en attent personeel,

Heerlijk eten laten bezorgen. Was super!

Prima in orde, altijd goede sushi

Echt hele goeie shushi snel bezorgt maar echt heeeeel lekker en vers

Prima sushi, voor een prima prijs. Ze bezorgen op tijd! Als je vaker bestelt dan is eens in de tijd een wisselend menu een waardevolle aanvulling, de sushi’s zijn namelijk standaard, niet heel speciaal.

Heerlijk vers en hele lekkere smaken!

Heerlijk vers en goed op smaak. ECHT HEEL GOED!!! Super vriendelijk personeel. Wij hebben afgehaald, zeeeker voor herhaling vatbaar!! Wij hebben meerdere suhipoints geprobeerd, maar Haarlem doet het op TOP-niveau!

Veel te duur. Smaak redelijk goed.