Tony's Coffee & More Rotterdam, Haan Groene Kruisweg in Charlois

I went to get a coffee using a loyalty points system. I did not know though that this particular store was a franchise, and not a branch, so they can not accepts these points. I had already activated it, and so lost the points (as it has to be used in a particular amount of time). I was not angry at the baristas or manager, but I was a bit disappointed. In came Laura. Let’s just say, she sorted me out and I didn’t even ask for anything. What a freaking star. I don’t live here, but if I did, I would return every time just for her. Thanks Laura.