Urban Food House Dordrecht in Wijk 01 Binnenstad

They paid but didn't deliver anything. They promised to refund the money, but that never happened. In short, a bad deal; be careful.

Impossible, I've been waiting for an order for 3 hours, they don't even answer the phone, avoid the restaurant!!

I ordered and paid for food online. After waiting for two hours, I tried calling, but the number wasn't in service. I then drove past, but the store was closed. I also tried contacting them via email and Facebook, but received no response whatsoever. I have since filed a fraud report.

Apparently, it no longer exists. We ordered and paid through the website! Google says they're open, and the website is active, but there's no food. When we call, there's no answer. It's a shame it has to be this way. It's really annoying!!! We're going to file a complaint tomorrow.

No idea about the quality of the food, but their delivery drivers are incredibly antisocial. Cars are parked halfway in the road or in the middle of the bike path. It's a recipe for accidents. Traffic has been blocked several times by the delivery drivers' antisocial parking habits. The best way to solve this is to simply stop ordering from here. Update 20-06-2025: I walked past this evening. People ordering food from here are completely exhausted. The whole street stinks of stale frying oil.

I think it's a real shame, but they had the chance to make things right. I don't like giving negative reviews right away, but if you haven't contacted them after a week, you're just being rude. What happened? I ordered something for the umpteenth time, but nobody showed up at the agreed-upon time. Now, I'm not one to start whining, but after 20 minutes I called anyway. No one answered, and I called several times. I jumped in my car and went, but the whole store was closed! You feel ripped off. I ended up going to McDonald's, but my daughter at home was grumpy because she also had plans to leave, and now it was going to be much later. The following Sunday, I didn't hear anything from the company, except an email saying the order would arrive half an hour late, and then another email explaining my experience. I contacted the payment system, explained the situation, and received a refund with an apology. So, they did, even though they couldn't do anything about it. A week later, I still haven't heard anything from this company, which I find downright rude. You simply don't care about your customers. And if you do, you shouldn't complain if your customers don't care about you. Your customers are the ones who ensure you can pay your mortgage, so I'd be careful with them. Tip: To err is human, but fix them. Apologize and compensate. Make sure every customer is satisfied. They won't be seeing me again.

Very expensive for an 1 euro burger, size is about smaller then a little girls hand.

Terrible! A few days ago I placed an order on thuisbezorgd.nl. The waiting time was 45 minutes and I thought that was okay. After waiting for an hour I called the restaurant. The employee indicated that the owner had already been on his way 5 minutes ago. After 45 minutes (so a total of 1 hour and 45 minutes + another order was certainly delivered in between while it should have taken a maximum of 10 minutes) the owner arrived. It surprised me, because I saw a different owner. The old owner was always on time with deliveries etc. From now on NEVER Urban Foodhouse again! The burger was ice cold, the meat looked bad. It was certainly not fresh. We had ordered for 4 colleagues, none of us had finished their burger and unfortunately we had to starve all evening with cocktail nuts. Urban Foodhouse? Outrageous!

That cheeseburger was really delicious The fries were also delicious, I'll gladly come back here again

Just had dinner at this great place, the staff is very attentive and friendly, the food is super tasty and definitely worth repeating!

Urban food house is back the burgers are back 🔥🔥🔥🥳 went by again today to pick up something tasty there are burger bosses in the kitchen definitely recommended no junk but good food my wallet will not regret it 🙏🏾

delivery took too long, got the wrong fries and everything was cold.

Ordered via home delivery. These were really tasty burgers and fries were also delicious, I will definitely order from here more often 🥳

July 26, placed order late in the evening and no one showed up, waited until 2 am. No response to phones, nothing. It turns out that the owner was on vacation and sold the business afterwards. I was very angry. BUT now the business has been taken over by very nice, high-quality people and the quality of the food is very good. Also helped me with my problem. Definitely recommended!

Delicious fresh burgers, perfectly seasoned. Fries were also tasty and at the right temperature. Highly recommended

Great tent, after the reopening it seems to have been given a new lease of life. Nice atmosphere, friendly staff and on top of that delicious food for a great price!!!

Burger are tasty. Children's menu is highly recommended for the children. Just enough food for the kids! Bigboss burger is also recommended

Ordered and paid for food, 1.5 hours later it still wasn't there. Called a few times, didn't answer. When I went there, it turned out that the tent was closed!! Bunch of scammers!!! Don't order here people!

what a bad thing if you have to wait 120 minutes for your food and they don't answer the phone at the last time!!!

Very nice staff, good service and the food is delicious too.

Would be a nice place to order from if they didn't forget to deliver the fries you ordered as standard.

People skip this place. Takes at least 1.5 hours for it to arrive and changes your order just like that.

Been waiting for our food for 2 hours... never again. Already called several times.

Impossible, I've been waiting for an order for 2 hours, they don't even answer the phone, avoid the restaurant!!

Delivered on time, really enjoyed it. Ordered a crispy chicken burger with a Lipton ice tea Peach, the drink was still nice and cold and the burger was nice and warm, I really enjoyed it, highly recommended.

Very good food. Also have veggie menu for people who are vegetarian. Friendly staff. Food delivered on time

Food is always really tasty and good service and staff always friendly and helpful, definitely recommended

Great food everything was fresh thanks guys!

Very good food, still warm and definitely worth the money Even fries were great

Food was very tasty and hot My food arrived on time Delivery person was very friendly

Food cold because it arrived 30 minutes later than reported, (ps, I even called extra to see where it was, was told it was almost at the door, well 20 minutes later it was there. And no salad at my hair salon, paid for it extra cheese and garlic sauce but not received. If you call, you will be told sorry, there is nothing we can do about it now. Just pass it on for your next order. Really? Is that how they think they can keep customers? They should be ashamed of themselves. I think this is bad service! This way you can quickly close your tent.

The food was super tasty and hot, the delivery person was friendly and on time, highly recommended!

Food was good, extensive menu. I made a mistake when I ordered. I called the company and they handled it well, very nice service!! Food was delivered hot and the twister fries were delicious. I will order here more often.

Tonight a friend of mine ordered food that he was really looking forward to, but then they forgot something while packing and so I called them back. According to them, something had gone wrong somewhere and came in another bag This means that someone else has now been able to enjoy his food for free Called them back again And they would still deliver it Only this never happened and he had to wait all the time, then called again and was simply not answered! This is not customer friendly and if you want to keep customers, as I assume, I would advise you to approach it differently in the future Luckily he goes after this!

People who answer the phone are very rude and say food too late and push me away twice because I call 3 times in 3 hours where my food stays. I will never order here again, which is a bad thing and after 3.5 hours the food arrives and it is cold. is still the wrong order

What a kk urban food house, 3 hours of walking waiting for my order and still not delivered

Very bad. Ordered at 11pm 00.00 still nothing, when contacted by telephone they suddenly hang up. Tried calling several times. Suddenly food arrives at the door at 2:00. By now I was sleeping. Never order here again!

Extremely bad service. Called to place an order, because it was not possible online, but the gentleman literally hung up in our faces without allowing us to place an order. Then called back three times, but there was no answer. I always thought the burger here was super tasty, but unfortunately due to such poor service, ordering from this place is a thing of the past.

Just don't order here via home delivery. Your order will never come and they won't answer

Unbelievable, for the umpteenth time everything is missing. Waiting for hours for the follow-up shipment and then simply not answering the phone all evening! Maybe it's time for new management, I would know if I were the owner.

What a great tent! After 1.5 hours I called to see where it was. “Go out the door now” I was told. Now it's a 3-minute bike ride, so I called again after half an hour. We were wished a nice day and just hung up! Besides that, there was tomato on the wrap even though I explicitly asked for it without. I will never order from here again. What a sad experience this was… very disappointed.

When ordering, my address was wrong, after one call it was sorted out in no time. Unfortunately there was a product out, they immediately call you to ask if you would like something else. This is definitely recommended

I'll think you're crazy if you eat here. Did not receive mayonnaise as ordered. The fries came straight from the freezer it seemed and the bread looked like cardboard. Then when you try to call the restaurant no one answers...

Tasty burgers and extensive range to choose from. (We picked up)

Delicious food and great that everything is halal. Friendly staff too.

Best burgers from all over Dordrecht, definitely recommended, staff super friendly, delivery people are always fast and food is always hot, definitely recommended.

Unfortunately, something was delivered late and incomplete. It wasn't a big deal, but given the quality of the food it was a disappointment. Limp thin burgers, nothing like the pictures. If the quality remains the same I wouldn't recommend it.

Waited 2.5 hours for the food. Order incomplete and products were missing. Called several times, but they don't answer the phone. The food itself was also a disgrace, limp burger and soggy fries. And for that price!!

Snelle levering, aardige personeel en super lekkere eten! Zeker een aanrader

Heerlijke burgers en goede service! Aanrader

Heerlijk gegeten! Het eten was verrukkelijk en smaakte vers bereid. De service was snel en vriendelijk. Een aanrader voor wie op zoek is naar lekker eten in een gezellige sfeer!

Eten was heerlijk vooral de burgers zijn lekker! Bezorging was ook super snel.

Ik had een "big boss burger menu" genomen. De kipburger was een klein beetje niet goed gebakken. Voor de rest kon ik eten en ben ik niet misselijk geworden.

Het eten is halal, het eten is heerlijk, de bezorging is op tijd

We hadden een spicy beef burger menu en een dubbel spicy beef burger menu besteld alleen de spicy burger kregen we en de ander was ineens spicy double kip menu geworden. Op de burgers zat amper saus. De spicy beef burger was op-zich wel lekker je moet in iedergeval geen burger verwachten als op de foto’s (maar dat is vaak zo).die kip burger niet kip was niet eens krokant en soppig. Bij de menu zat ook saus voor je friet we hadden allebei mayonaise beide vergeten er bij te doen. Patat was wel lekker. Niet voor herhaling vatbaar

Zojuist eten besteld, viel helaas erg tegen, een paar jaar geleden was de friet krokant, lekker en goed verdeeld gekruid... Nu is de friet slap, en zit er super veel frietkruiden op dat je na een hap gelijk uitgegeten bent... De burgers zijn gelukkig wel nog steeds lekker, volgende keer dat ik hier bestel of langskom is het voor mij geen friet meer maar burgers... best wel zonde want ik vond het altijd zo lekker

Good positive guys food made in 12~ minutes and 5asted exactly how i wanted it to taste for this price boss is kind and everything was fine

Super goede service. Lekker eten. Toppie!

Vanavond met het gezin eten besteld. Het zou tussen 18:05 en 18:25 gebracht worden, om 19:00 toch maar gebeld en het bleek gelukkig al onderweg te zijn. Om 19:40 was het er pas (het is misschien 5 minuten rijden), en toen bleek er wat te ontbreken. Het zou meteen gebracht worden maar ook dit kwam pas weer een uur later. Toch jammer dat 1 iemand dan pas zo veel later kan eten dan de rest. Het smaakte wel allemaal erg goed

Vorige keer patat lauw. Bij volgende bestelling werd deze gratis geleverd. Top! Smaak en kwaliteit prima! Aardige mensen

Had er niet veel verwacht aan de locatie te zien, maar was echt heel lekker

Eten was heerlijk en snel bezorgd en nog eerder dan de afgesproken tijd heel erg netjes !! Echt een aanrader hier ga ik vaker bestellen

New owner or chef? Urban Food used to have the best hot wings ever (much better than KFC), but now the nuggets are hard and dry. The hot wings had thick dough and tasteless. The crispy potato used to be the best too, but now they are a different potatoes.

Had besteld via Uber Eats. Het eten op zichzelf was prima, maar mijn bestelling kwam niet overeen met wat er geleverd werd, bijvoorbeeld de ene burger had wel een spiegelei en geen tomaat, en de andere burger wel tomaat maar geen spiegelei. Ik had nota bene 2 dezelfde burgers besteld. Beetje jammer, maar in principe wel lekker gegeten. Denk alleen niet dat ik hier nog een keer ga bestellen.

We hebben hier gister eten besteld. 2 kip-burger menu’s en kipnuggets. Het eten was op tijd klaar en de eigenaar was erg vriendelijk en gepassioneerd. Het eten was heerlijk, halal en zeker het geld waard!

We hadden het eten voor 18:50 besteld en het kwam pas om 19:30 aan. Alles was koud en de saus bakjes hadden gelekt. De bezorger was daarnaast niet heel vriendelijk en verontschuldigde zich ook niet voor de vertraging. Verder had ik een kleine vegetarische kapsalon besteld. Ik had niet verwacht dat de kleine portie zó klein zou zijn (vooral voor de prijs). Het eten stelde zelf niet zo veel voor: de vegetarische kebab was gewoon de vegetarische shoarma van Vivera en de smaak was over het alfgemeen niet heel bijzonder.

Vorige week online besteld via foodticket. Uiteindelijk na een kwartier na genoemde tijd gebeld, maar de bezorger was gelukkig al onderweg. Nog weer 30 minuten later gebeld, nu zou de bezorger echt in de buurt zijn. Uiteindelijk 10 minuten later alles binnen gekregen. Gelukkig nog redelijk warm, maar onderhand was het wel heel erg laat geworden. Heel netjes en fijn contact gehad via de telefoon, maar dat zorgde uiteindelijk dus niet dat ik m'n eten op tijd had. Lekkere burgers, maar problematische bezorging.

Top halal eten voor goede prijs. Zeker de moeite waard!!

Heb hier meerdere keren besteld..normaal goeie burgers...vandaag helaas 2uur op mijn eten moeten wachten. De burger was goed maar de patat was niet heel erg warm.dat is voor de patat die bezorgt is want de bestelling was niet compleet.....kan wel eens gebeuren maar als je vervolgens 32x belt (serieus 32x) en je krijgt niemand te pakken dan is het voor mij wel klaar..jammer heb hier vaak besteld zonder klachten...

Soms was het eten erg goed. Nu zijn hamburgers een droge rol en vlees. Geen saus en beleg zoals salade of tomaat. Voor een hele sandwich half gesneden tomaat een snufje saus en een paar stukjes sla. Ik raad het niet aan.

Ze waren al mijn Favoriete Burgertent, nu ook mijn Kapsalon zaak👍🏻

Eten besteld, was echt lekker, volgende keer zeker een fooi! Alles goed gaar, broodje was heerlijk, vlees lekker mals! Echt grote klasse!!!

Vandaag naar Urban Food House geweest en aangenaam verrast. De burger smaakte goed en de klantvriendelijkheid was top. Ik kom nog vaker teurug.

Een bestelling duurt echt te lang voordat het bezorgd is.. Verwachte bezorgtijd was 60 minuten maar uit eindelijk bijna 2 uur gewacht op de bestelling (1 menu met extra bacon) zonder dat ik hierover werd geïnformeerd door het restaurant

Iedere keer weer een verzadigd gevoel!! Heerlijk. De spicyburger!!! Echt een aanrader!! Zo ook de rest!