Vapiano Den Haag Buitenhof in Wijk 28 Centrum

Service is quite bad, they gave our dish to another table. Pizzas are fine and the chicken Alfredo is good. Also, it says it closes at 23hrs but we were asked to leave at 21:45 by one employee and then another one told us 21:30

Yummy food, especially the pasta bolognese

Super friendly staff. They helped me tremendously, thank you.

The well-known is not known. A distinctive Italian restaurant in all its branches. This branch offers an ordering service via a link on the same table.

The food was actually quite good and the service friendly. However, during our visit, we saw a mouse in the kitchen and dining area, which is unacceptable. We then spoke to the staff, and they already knew about the infestation. The fact that this restaurant is still open... Hygiene should be the top priority in a restaurant. It's a shame. I hope the problem is resolved quickly.

We ordered a gluten-free pizza for my son, who's celiac. It was OK, but unfortunately right after the meal he started suffering from the usual symptoms, for the first time in many months, and had a belly ache for two days, which rather ruined our stay in the Hague. We strongly suspect the pizza was not indeed gluten-free, or at least contaminated. They should pay more attention, the celiac disease is not a fad, it's indeed a disease for many people.

The food was very mediocre. The pasta wasn't fully cooked. There were few vegetables in the pasta. I'll never go back.

My favourite food is pizza and my favourite pizza is vapiano

Waited half an hour for a pizza, even though there was hardly anyone in the store. Poor management.

So difficult to log in and order and take home a container for 80 cents!

I went to Vapiano in Utrecht today, and was incredibly disappointed when I waited 30+ minutes for a bowl of bolognese pasta that was cold by the time I had it. The staff were incredibly incompetent and hadn't served my food because they couldn't find my table (mind you the tables are numbered). During that already unpleasant experience the fire alarm went off! We didn't even get informed on why it went off and were sat there whilst the staff ignored it. Completely unpleasant experience, I do not recommend.

You are supposed to order using a qr-code, but the code is difficult to read and the website doesn't work, I had to order at the counter. They have 4 levels of spiciness and I ordered the lowest one, but what came would be considered very spicy in any Italian (-like) restaurant. The pasta was supposed to be al dente but it was in fact uncooked soft pasta, it feels very heavy after eating. And it's too expensive for this kind of fast-food.

Fantastic service and good pasta/pizza. Definitely coming back.

Vapiano, what's this? The staff (a short, stout man with dreads) refused to get salt and pepper. He said, "Get it yourself from another table." It turned out... he was still fixated on my table, staring at it. A little later, when my 4-year-old son grabbed fries from his bag, he called inside to tell him it wasn't allowed. If he were to gobble down a whole batch of fries without a second thought, I'd understand, but seriously, a 4-year-old!!! Grabbing fries himself? He's a child, right? He had plenty of energy for that, but you, as a customer, have to get salt and pepper yourself. Leave your food and table unattended. I had the manager wrap my food up for me, because I didn't care if I sat there another 5 minutes. He also knew exactly what he'd done and went outside. Vapiano Buitenhof, you'll never see me again.

Between 12:30 and 2:30 PM it's usually nice and quiet, and they have plenty of time for you. My pasta was delicious, not stingy with toppings, the environment was clean, and the staff were friendly and polite.

The tip you pay with credit card does not get paid to the staff, the company takes it!

This has to be by far the worst Italian food I've ever had, in a setting that makes the average operating room resemble a four-star hotel (even "My Pasta" on Vlamingstraat in The Hague is slightly better). As you sit down at the table, the cold air from the glass facade greets you, which isn't exactly comforting, but oh well. It's autumn, so adjust your restaurant accordingly. We had the pasta carbonara and the lasagna. The pasta carbonara was cold and lukewarm at the same time upon first bite; I have no idea what happened to it. You always have to blow on pasta, because comfort food should be nice and warm. The lasagna had no flavor because it had clearly been frozen (for a long time?) and too much ice water had been added. You could also tell by how extremely watery this oven dish was, which "probably" came from the microwave. Furthermore, the prices for soft drinks are incredibly high, at €4.50. The staff was excellent, although it's a very impersonal restaurant. No, we'll never be back. Welcome back, see you soon! Tip: Get some ideas at "Happy Italy." It's also the McDonald's of Italian food, but at least the food is good.

Bad service!!!! The guy in the kitchen with curly hair was so unprofessional! I pointed out that the pasta I'd had wasn't Alfredo because it didn't have Alfredo sauce! He started arguing with me! As if I don't know what Alfredo sauce tastes like! There was no sauce anywhere!!! It was just made with butter! I'll never come back! You don't even deserve one star!

Good food and good vibes, deserve any cent! Enjoy ✌️😎

We used to go 3/4 times per year, but this was the worst and the last. Food quality has been going down, but one thing cannot go any lower was the service. The restaurant was almost empty, but food took ages and arrived randomly, being the children the last to be served. The ordered menus for the children included icecream that we never received because they claimed that they didn't have any, we offered the chance to provide any alternatives but clearly they didn't care to leave unsatisfied customers that will never return to the restaurant with their friends as we've been doing for years now.

Terrible. There is almost no staff and they took 30 min to serve the food. On the kids menu it says it includes an ice-cream and they said there is no ice-cream because they don't have ice creams... They didn't offer us any discount or anything similar. I would never come back.

You have to order via a QR code on the table, which is all well and good, but half the tables are missing a QR code, and if you do have one, the code doesn't work. The disinterested staff who stood there watching didn't see fit to help us. We left without eating anything.

Had been to this place twice and both times disappointed. Ordered the ravioli and had to send them back twice because the dough was undercooked. Not the best Italian place.

Clean, comfortable and nice atmosphere, pasta was delicious

The service was horrible, couldn't pay cash from the app so I had to go downstairs to the register where the person had a bad attitude and asked me to go to the table upstairs to get the table number (which is okay) when I went back down I was waiting for 10mins because the person was not there and when they came back they had an even worse attitude. Then the food came in, the pizza was half cooked, so we asked if they can put it in the oven a bit more, but they wouldn't, the pasta was good with very big shrimp. Horrible experience wouldn't go again or recommend it to anyone.

you have to wait for your food to be ready for so long that it takes ages, the staff are unpleasant

As soon as we entered, we were struck by a gnawing sense that we'd come to the wrong place. As we perused the unlikely menu, we noticed the waiters wandering slowly, their faces grim, toward unknown destinations. With no regard for danger, we ordered a carbonara. The spaghetti had been cooking for a dozen hours, reaching the consistency of PVA glue. I'd chosen the "chili" option, but there was no trace of chili pepper until it all appeared at the bottom of the plate, hidden in the last bite...

I ordered the scampi spinach pasta with fusilli, with extra scampi and pine nuts. I received a tasteless pasta with barely any spinach or cherry tomatoes, even though the original contains them. After searching, I only found three pine nuts. The bag of cheese was ridiculous, so little. A real disappointment!

Dear Vapiano Team, I also sent this to you as an email but received no response. I am writing to share feedback from my recent visit to the Vapiano Buitenhof Friday 10th August (approx 18:00). I was there with a friend who is a frequent customer and had recommended Vapiano to me. While the food preparation took a bit longer and I understand that delays can happen, the way my friend who had a question about the waiting time was treated did not sit right with me. About 30 minutes after placing our order, she asked the staff member at the bar if he could give her an estimate on when her food would be ready, as she had to catch a train and wanted to know if takeaway would be possible in case it would take longer. He told her in a quite brash tone that it will take an hour and that she can’t take it away, and when she asked if a refund was possible in that case, he replied “no,” and told her she can try to contact customer service online. In the end, the food arrived, but given my friend’s previous positive experiences with Vapiano, I was surprised by how dismissive this interaction was. The staff member in question did not appear to be particularly busy at the time (other than making a few drinks) and spent much of the period talking to a man in a blue hoodie at the bar. In contrast, our waiter was very friendly which made the difference in attitude stand out even more. I am not writing in expectation of compensation, but rather to bring this to your attention so it can be addressed internally. My friend has always spoken highly of Vapiano, and I hope future visits will reflect the quality of service she is used to.

They close early for dinner. Be careful.

Worst service ever. I ordered two lattes, two cocktails, and two cakes. The first latte arrived without a spoon. I asked if I could have a spoon, but it didn't arrive. I was given a Red Bull even though I'd ordered a watermelon Red Bull. It went back and arrived 10 minutes later. I should have asked for a ride again. My dessert didn't arrive until 20 minutes later; I had to ask where it was.

We went there for a quick dinner since we were short on time and had to wait more then an hour. If I wanted to wait this time, then I went to a real Italian place and not this fastfood one.

Horrible experience, waited for an hour just for a single pizza! which wasn’t even that good, and when I complained I got told it’s because they were busy… half the restaurant was empty at the time. It’s a shame as I’ve been to this chain before in other places and was always satisfied.

Ordered a burrata salad but received mozzarella instead. Politely pointed it out to the waiter, who replied, “We only have mozzarella.” No apology or solution offered, meal was prepaid. Disappointing.

I don't know if it's me or the pasta and service aren't the best anymore... 🤔 the pasta Alfredo was certainly not the best and the service was just ok of the staff... they don't really care about you

2 / 3 pieces shrimps and the rest spaghetti for 15.95… come on, fraud is this

It was a bit expensive in terms of price performance and the taste was average.

The food is terrible. The manager is useless, aggressive towards customers, and complaints about the food not being good are dismissed. This place really needs to improve its staff. If you speak to the manager, she pretends not to hear you. Truly rude staff.

How can a restaurant such as vapiano in a city like Den Haag allow themselves to be so cheap to the point of only having one employee working, cooking, serving and God knows what more. That speaks for my experience in this restaurant as you can imagine.

Thank you Ruby for resolving an issue I had with my coffee, so sweet and just amazing service ❤️

We recently visited Vapiano, and while our experience had a bit of a rocky start, it turned out to be a really lovely visit overall. My friend ordered a coffee that unfortunately tasted quite burnt. When she initially asked one of the waitresses if it could be changed, the response she received was a bit unpleasant and left us feeling a little disappointed. However, not long after, another waitress named Ruby came over — and she completely turned the experience around. Ruby was incredibly kind, understanding, and accommodating. She immediately offered to replace the coffee without hesitation and went above and beyond to make sure we were comfortable and happy throughout the rest of our meal. Her warm attitude truly made a difference and left a lasting impression. The food itself was absolutely delicious — flavorful, well-prepared, and beautifully presented. Thanks to Ruby’s attentiveness and the quality of the food, we ended up having a genuinely enjoyable time. We really appreciated the way the situation was handled in the end, and we’d happily return again. Just hoping all the staff can follow Ruby’s example — she’s a star!

All the stars are for Ruby. She’s very kind, attentive and servicial person. We got a great experience by her!

When we arrived, we had to find our way around because no one was there. When we sat down in a quiet corner, we had to figure out how to order, as it wasn't described anywhere. When someone finally came, we were told we were sitting in a restricted area, which we were very surprised about, as this wasn't clearly marked either. The food was okay, but I felt like we were left alone. It would have been better if some things had been explained better.

Tasted delicious and worth it.. Food is a bit pricey but makes up for it with the portions. Online ordering for easy and fast eating.

Worst service ever, I understand why you've almost gone bankrupt several times. I've been coming here for 6-7 years, but this was definitely the last time for me.

The worst service I've ever experienced at a Vapiano restaurant. Over 25 minutes to even get a drink, over 40 minutes for a kids' pasta and a pizza, with fewer than 25 customers in total. Definitely not recommended with children. 👎

Outside tables dirty not maintained QR code did not work- we asked someone to clean the table, and they said they will bring a waiter to take the order, nobody came. After trying to order online 2 times, they apologised and told me to order in person. They could not accommodate the free dessert which comes with ordering online, and they did not give the loyalty points as they are again only for online orders. All in all nobody cared to make up for the poor online system they use and for the inconvenience caused. This experience left me not wanting to come back.

This place must be some sort of a joke. There are only few people in the place and some of them were already having their dish. How can you manage not to serve only two pizzas more than 30 mins? This is not a home delivery. Unbelieavable, still waiting…

On Friday nights, when there are only a few customers, you still get food after an hour. And the quality has also deteriorated tenfold, so it's understandable that no one comes anymore.

Food can only be ordered and paid for online (the Wi-Fi didn't work for me, though). It took a few tries to finally get it working. In the end, we had to wait a very long time for our food. There were only two people working in the entire store: one serving and one in the kitchen. A no-go at lunchtime. The food, however, was hot and tasty.

We just wanted to grab a quick pizza in the evening. We had called ahead and reserved a table. When we arrived, we were assigned the appropriate table and given our cards to order. The order was placed online. A few minutes after placing our order, an employee came over to tell us that we would have to wait at least 45 minutes for our order. No discounts, no apologies, nothing. Because of this enormous wait, we had to reschedule our evening and were therefore unable to visit some of the sights on our vacation. They really should have been told in advance... Plus, the restrooms smell terrible.

This place is a joke. There are always too few staff and the waiting time is too long... Even though the restaurant was not full, they brought a pizza for 1 hour and the pizza was not even cooked well... As someone who has visited Vapiano in different cities and countries before, I can say that the Vapiano branch in Den Haag is probably the worst. They probably chose the most incompetent manager to manage the branch... I will never come here again.

We ordered pasta, but it was just plain noodles with literally 5 or 6 shrimp, and the pasta was dry with no sauce at all.

Extremely bad quality of the food, the pasta was not eatable and sticky! All the food was not fresh! Chicken was so old and extremely salty so again not possible to eat! I would not recommend it ever! Worst food that I ever eat

Ordered our food online for pickup for 6:15pm. We arrived at 6:15pm and it was not ready until 6:38pm so we ended up waiting and were told the kitchen is busy. I don’t understand why they provided a wildly inaccurate estimate.

Today, July 15th, at 3:40 PM, I ate at Vapiano. The pasta with mushroom cream sauce and chicken was surprisingly delicious—the best I've ever had there! Compliments to the chef 😊 (and I've been coming here for 8/9 years). Unfortunately, there was only one chef, so it took a while, but it was absolutely worth the wait. Compliments to the chef, truly!

The food was a disappointment. The tagliatelle was clumped together and not edible.

Finally ate at Vapiano again. The new concept works great; no endless queues, just table service. The pasta is fresh and delicious, and the drinks are excellent.

The food was delicious, the lady who served me was cheerful and neat. But the lady who came to water the plants at the tables, she was grumpy. I greeted her with a "good afternoon" and thanked her kindly. But not a word came out of her mouth or a smile on her face. Too bad. Even when you leave the place, they hardly look at you. As if you are just a number. For this reason I actually don't want to go back, customer friendliness is so important in a restaurant. But unfortunately some of the staff who work here don't know what it is. :-(

The atmosphere is good, the food is good, but the staff is too polite. Especially the employee called Dennis was very friendly and polite.

What a great experience, delicious food on the cozy terrace. The service was very hospitable and fast. Next time I'll go to Vapiano again when I'm in The Hague!

We waited 45 minutes for the food, there was 1 person working who had to do everything by himself, and 1 cook with headphones on?!?! Where is the owner, is he blind or something? And with the cherry on top a fly in my salad. Sad situation here

Food was fine. Only our main course came 3 minutes after our starter. This could have been better.

Beautiful restaurant with a nice outside area. I ate a bruschetta pizza; great food, take mr. Seagull's word for it. I'd definitely recommend this place!

We have been waiting for our pasta dish for almost 45 minutes now. That is really out of proportion. We understand that it can be busy, but with only one chef in the kitchen this does not seem feasible.

Waited almost an hour and still no food, scandalous! 1 cook and so many people. Never again!

We had a disappointing dinner at Vapiano The Hague. Both pasta dishes were noticeably overcooked and lacked flavor—exactly as described in several reviews. The Caesar salad was okay but nothing special. Overall, the food did not meet expectations, and we wouldn’t recommend it based on this experience.

Cozy location, nice staff, tasty food.

Eva thanks for the delicious pasta

The staff doesn't speak Dutch but also bad English. You have to pay immediately when your food is brought. The toilet is upstairs and there is no elevator.

A good place to eat some herring, the closest thing to a typical Dutch dish you can find.

Expected more. Food was good but not special

A nice meal, in a good atmosphere

Typical Vapiano in terms of food selection and prices. Nice facilities, especially in 2.0G. Order via QR code and pay with a wallet. For those who prefer analogue fare, ordering on-site and paying with cash is also possible, but this is frowned upon.

I ordered food from Uber eats and was disappointed if u don't ask for extra saus you het none food was dry with the brown pasta I ordered it with. Not tasty waste of my money. Never ordering here again.

Employee Eva cooked a very tasty pasta!

Favorite tent .. good food, not expensive and always good!

Unfortunately, very disappointing... I've always been a fan of Vapiano and enjoyed going there in various cities. It's deteriorated on several levels over the years: Food: My linguine pomodoro was OK, but nothing more. The pasta stuck together and wouldn't roll up at all. The portion was okay, but to be expected for the high price. My partner had spaghetti, which was a complete disaster. A single pile of super-thin spaghetti that formed into a sticky lump in the mouth – almost inedible. The sauce was OK, too. Service: Virtually nonexistent. Ordering and payment are only possible in advance via the app (so complaints are basically pointless, since the food has already been paid for). Payment is quite complicated; it took us three attempts – in the meantime, no one asked if we needed help. Conclusion: It's becoming more and more of an overpriced fast-food chain. After this experience, I'll never go back.

We were there on Thursday evening, Ascension Day, it was busy. We ordered food. I had a risotto funghi, my husband a calzone. My risotto arrived quite quickly. It was fine. My husband's calzone hadn't arrived yet when I had long since finished eating. After 40 minutes I asked where it was. The waiter went to ask and came back after 10 minutes with the message that it would take another 5 minutes. And although they say we do our best to serve everything at the same time as much as possible, that didn't happen at most tables, but not at ours. Customers who came after us were also served at the same time. Very bad! He finally got his pizza 45 minutes after my meal. Crazy. And when you ask for the manager, an employee says: yes, he's downstairs. No apology, nothing from any employee. The calzone wasn't really filled either. Lots of dough, little filling. A real shame.

Perfect service Good staff And delicious food

Was well helped by staff and the food was delicious

Amazing food and great vibes Love Andre and Gio

Very welcoming and helpful staff being a non Dutch speaker….prompt service as well. I like it here!

The staff was super friendly. They even spoke German. Unlike other Vapiano branches, the food is delivered to your table. We ordered pasta, which was very, very tasty. Definitely recommend it.

It was okay, you can't go wrong with Vapiano.

Uber drivers never care when they come

Fast service, delicious food. Tip: If it's your birthday you get a free dessert with the Vapiano app :). Within 5 minutes my drink and dessert were delivered 😆

Had a great experience and delicious food, thanks to Dionne!

We had a super delicious meal, our host Alex was super friendly. We have never been helped so quickly. Everything was great, Definitely come back!

The Manager helped me really well, i had the wrong order but he quickly handled it. Got my food fast and got an extra topping as an extra to deal with the delay🙏🏼

Manager Giorgio helped me well and made incredibly delicious pasta. Vapiano buitenhof is really recommended.

Vapiano is always tasty and affordable

I have never seen such a disrespectful and untrained service. I will never go here again and will not recommend to anyone.

To flee! The pasta ordered did not correspond to the order and it was impossible to have the correct dish ordered.

Unfortunately a very disappointing experience. After a long wait we had to ask where our food was - they simply forgot. The pasta was cold and tasteless.

The chain is a frequent spot for us on vacation. This time we were there twice a week on holiday. Compared to the previous year, little has changed. What was positive was that the drinks were delivered super quickly after ordering. The children's menu was also great. On the first visit my pizza was better because the dough was very fluffy and not burnt, so my child could decide what she liked to eat and enjoyed the pizza well. Unfortunately, on the second visit the pizza wasn't as good, but I still found it tasty. What was possible through the visits is the comparison of the employees. There was no noticeable difference in the service, but there was in the kitchen. Overall, it's worth a visit.

What bad service here. They didn't even have the ingredients in stock and we had to wait way too long for our food. Really disappointing.

Terrible service! We tried to find what we wanted to order using the QR code, we couldn't so someone came and took our order. We paid and within 5 minutes they told us that the bruschetta was no longer available. We switched to Caprese salad. Another 5mins and they said that the asparagus is finished so the basil chicken dish will be incomplete. We said ok just add other extra vegetables. The staff walks away and says this is impossible. Fortunately another staff member stopped by and we asked why extra other vegetables were so difficult since there was no more asparagus and she said she could help us get extra spinach instead. We were content... 45mins later, we started wondering why our food was not ready while we watched three tables that came a long while after we ordered being served. After trying to wave down the servers many times to ask what happened to our order my husband's dish finally arrived! Hurrah! Nope, the staff were determined to annoy us I guess. They put in a ridiculous amount of chili!!! *See picture* The dish was basically inedible. Yes, we asked for "hot" like Italian hot! We lived in Thailand for 10 years and we know what "hot and spicy" is...and this was an insane amount of chili for an "Italian" restaurant. We left trying to tell the manager about our difficult experience but she was entirely unapologetic and unsympathetic. We learned our lesson--never again! Be forewarned!

We were given a table right in front of the doorway. Every time people came in you felt a cold gust of wind coming in. Inside it looks cozy and there is plenty of space to sit. Service took a little longer, Pasta Bolognese was slightly overpowering in taste. Decent food, not great.

The spaghetti carbonara was very tasty and the service is fast. The waiters were very nice and friendly. It is also very cozy here and you can feel this good atmosphere.👍🏻