BackWerk in Rotterdam Centrum

Very disappointing experience! Yesterday I stopped by here to get a dürüm. While waiting, I saw several fruit flies/gnats flying back and forth; I found the hygiene to be poor. Fortunately, the food was in containers with lids. I placed my order and paid €6. For that amount, I received a dürüm with a little döner, a little lettuce, and sauce. There was no tomato, onion, or salad in it. What I found particularly strange is that the board/menu clearly states that salad and other ingredients are supposed to be included. If something isn't available, that can happen, of course. But then just be honest about it and tell the customer. The gentleman at the cash register tried very nicely to say: "Yes, it's better in containers, fresh, and at some shops, dry döner." Because I was in a hurry, I didn't say anything at that moment and just left. If he had simply explained sincerely and honestly why I didn't get what was on the menu, I probably wouldn't have written a review. But for €6, I do expect a dürüm like the one offered on the menu. I found this really disappointing. My advice: I wouldn't be coming back here anytime soon. It is a shame, though; it used to be hygienic and the selection was extensive. If you *do* want tasty and fresh Turkish food, I recommend Bakkerij Sultan, Vuurplaat 271 in Rotterdam. Also, in my experience, Sultan Brood, Laan op Zuid 1176, 3071 AC Rotterdam is a much better choice. The food there is fresh, well-filled, and simply much better.

The opening hours state that they close at 8:00 PM. I went to the bakery at 7:30 PM. A woman was on her phone. She looked at me while I stood at the door looking questioning. The door was closed. So I gestured and pointed to the opening hours. The woman stood up looking very unfriendly and grumpy. I thought she was coming to open the door to help me. She turned off the light and waved me away. She didn't explain anything, not a smile on her face. What a horrible place with such a character at ‘work’. Disgusting. Inhuman.

If you need to head towards The Hague and want coffee at 7:33 The machine hasn't been set up yet. Then do your work a bit on time. Before the store opens, please

I think I just ate one of the worst kapsalons I've ever had. Let's start with the good points: • I've often ordered Turkish pizzas or something from their bakery here, and have always been satisfied. • The staff/owners are friendly. Now, about that kapsalon: • It was covered in sauce. And not the old-fashioned garlic sauce. This was more like watered-down Remia salad sauce. And there was so much of it that I could barely taste the raw vegetables and meat. • Speaking of meat. I had veal, and you get a bunch of those plastic slices of junk. The texture is far from what you'd expect from meat. • I sat inside today because it was so windy. The tables and benches are covered in crumbs. I don't think it was that busy before lunch, but apparently, cleaning the tables isn't that important.

On November 2, 2026, around 3:00 PM, I bought a kebab at this establishment. While eating, I discovered a piece of material about 1 centimeter long, quite stiff and flat, that felt like metal, possibly aluminum. I discovered it purely by chance when I was stuck in traffic in my car and briefly looked at my food. If I hadn't been in traffic, I probably wouldn't have noticed it and might have swallowed it. I find this absolutely unacceptable. Such an object does not belong in food and can cause serious injury if swallowed. Especially when I consider that elderly people or people with impaired vision also buy food here, I find this particularly concerning. I am attaching photos of the object I found in my kebab. Food safety must always be the highest priority. After this experience, I will not eat here again. Drut w jedzeniu! Nie jedz tu jeśli ci życie miłe.