De Beren Holding in Rotterdam Centrum

Good afternoon, I have a complaint about De Beren in de Mare, in Alkmaar. This franchisee is making a mess of things. He does not pay his employees. Or he pays them too late. He simply buys his products from the supermarket. So everything on your menu. He doesn't have it. The food you do get is past its expiration date, dirty, and cold! The order is never complete. An insider saw that he has products lying in the freezer that are past their expiration date. If it falls on the floor, well, it just gets dumped on your plate. I think someone really needs to come and do an inspection, because these dirty practices are really dragging your reputation down. Today the newspaper reported that he has rent arrears of €32,000. Well, I wonder why that is? That this restaurant is still open is a mystery to most people. Sincerely, Mrs. Zondag Alkmaar

Head office in Roosendaal does nothing about meat that isn't good. Yesterday 5 complaints, diarrhea overnight, but it has to go through bureaucracy and a complaint form that they forward and the restaurant that has to take along.... If not, you can email again.... Meat that isn't good must get out of the kitchen NOW!!!!!

I would like to inform you that the Kruidvat lady made a mistake in giving me one voucher. It turns out she was supposed to give two, so she gave me one. I have now received two vouchers through Kruidvat. My friend, who paid yesterday, is bringing both vouchers. He will give you the code I received via Kruidvat via email. Second question? We didn't have dessert, no ice cream, nothing. Third question: We didn't have the two children's burgers because the waiter made a mistake. We thought they were two chicken burgers, but instead he brought two beef burgers, even though we are Hindustani. He didn't correct it, but we still had to pay. My friend postponed the amount because the police were called. Even though I have proof that Kruidvat allows me to feed four people, plus an email confirmation that I can eat with four adults. The lady put the wrong amounts on the receipt, first €191, then €174.50. She was very chaotic and refused to give the money back. And they're not very helpful either. We didn't even get a proper meal and didn't get anything. Kind regards, Roberto jangbahadoer P.S. I'm sorry I ranted, that's my mistake. I had proof that I paid, and it was printed out on my computer for 4 people. It turns out the Kruidvat lady made a mistake. It's now been corrected. My apologies, sorry again. But the lady won't accept the corrected voucher. Should I get a lawyer for this situation?

How bad that you are not reachable

We made a reservation three weeks ago, and the day before, we received a reminder about our reservation. Four people traveled separately to Amersfoort, and it turned out the restaurant was permanently closed. It's outrageous that you weren't informed of this. The holding company's response was appalling. They were passing the buck, and we couldn't do anything about it, and we were also affected. As an umbrella organization with a single reservation system, you could have informed people. Mentioned it on the website and informed guests on social media, etc., instead of making people travel for nothing and seeing their planned night out fall through. Adequate compensation would have been appropriate.

Since the pandemic, we've regularly had food delivered for four people. The last few times have gone downhill considerably. Sloppily packaged, almost cold, often delivered late, impossible to reach on the phone. Stingy with satay sauce, recently out of fries sauce, and no response to a complaint about it. The second star is because the meat was still good and we always enjoyed it in the past. But we've stopped now.

Beautiful building, although De Beren will be moving soon. It is the head office and I gave chair massage there. You cannot eat or take away there. It is a commercial building

I wrote a review about the delivery guy at Crabbenhof Dordrecht. No response at all. I only asked who checked the outgoing dishes and kept an eye on the "cooks." Several people mentioned the "quality"... and we, and others like us, will never order from them again.

Friendly and open culture, typically Rotterdam!

We placed an order on Saturday evening through the website. We received a confirmation email for pickup. We arrived at the store at the agreed-upon time, and guess what, the store was closed😬😬. Absolutely terrible! Why were we allowed to place an order even though the store was closed, especially on a Saturday evening? You call other nearby locations and are fobbed off with the words: "Everyone has their own business and their own responsibilities, we can't vouch for that." We also couldn't get in anywhere because it was so busy. So, no food on a Saturday evening! Bears, I'm so disappointed in you😞

Overwhelming response to complaint. Absolutely great. 🙃 Tip for De Beren: take your guests seriously and treat them nicely.

We asked the head office a question, and they said they couldn't help us and sent us back to the local store. After this the connection was immediately disconnected, bad service!!!! The food, on the other hand, is always excellent!