De Kombuys in Wijk 20 Kaatsheuvel-Oost

I dined here yesterday with my wife and daughter (3). The chicken burger was tasty and the sirloin steak was nicely cooked (the salad was a bit too sweet for my taste, but that is personal). The portion size was also fine for the little one. However, what was a shame is that the service leaves something to be desired. We were received and greeted kindly, including by the kitchen staff, and were allowed to find a table. Once we had found a spot, we had to try to get in touch with the wait staff to ask for a high chair. The young man thought the chair would be too small, but they are fine for 3-year-olds. Once our drinks and food orders were taken, the friendly lady came to bring a coloring page and crayons, and we could wait quietly for our drinks and food, which arrived at the table at a good time. As more and more staff entered the establishment, the focus on the guests disappeared. They were mostly busy with each other. I tried several times to make contact with the 3 waitstaff at the bar, but a table between us and the bar had to alert the staff that we were trying to make contact (sorry I didn't wave, but I don't like this... after all, I've been working in the hospitality industry for over 18 years myself). Our request was handled quickly. Throughout the evening, more and more staff kept gathering at the kitchen service area, meaning there was no one at the entrance where they weren't receiving anyone. In the meantime, I quickly noticed that a dish had been forgotten at one table (even though there were only 4 tables), which seems to be because they were having more fun with each other than with the guests. When we finished our food, our plates were cleared and my girlfriend ordered another cola. Meanwhile, I went to the hotel room for a moment, and when I returned, I saw 2 men behind the bar busy with each other again. After which a 3rd person joined them after 10 minutes and quietly poured himself a cola. But still no cola on our table. After trying to contact the bar a few more times, she walked over to the bar herself. The friendly young man who had taken the cola order claimed he had processed the bill, but soon realized he had forgotten that too. (An apology would have been appropriate?) and my girlfriend had to take her drink to the table herself instead of it being served properly at the table. Paying the bill also required timing until someone was at the cash register, because at the table we weren't asked if we wanted another drink or wanted to pay. We also had breakfast in the morning because we were staying at the hotel; the breakfast was good, nothing much to complain about, something for everyone and mostly self-service. Tables were tidied up quickly and refilled properly. All in all, it looked messy and detracted from the experience I had expected: beautiful decor, tasty food, and a real few days away with our family. Very disappointing. As a hospitality professional, I know that quiet days are most prone to mistakes and such sloppiness, but this does deserve attention for this restaurant, especially since I quickly realized that we were not the only table bothered by this. Outside staff: .. I understand that it is a choice not to accept cash payments, but being able to accept contactless payment without giving change strikes me as strange.. and the old, damaged glasses on the table do not match the ambiance of the restaurant and the hotel.

Eten was goed. !!! bediening onvriendelijk En de muziek stond loei hard Konden elkaar niet goed verstaan Een eetgelegenheden hoort achter grond muziek te hebben en geen disco te zijn

Sfeervol restaurant en de biening erg jong. Je kunt a la carte of onbeperkt eten. Wij hebben voor a la carte gekozen. Het was heerlijk en eenvoudige gerechten.

Ate here today, but oh my... the reservation wasn't processed correctly, there was no parking, bad service, cold food, and then some idiot with a big mouth saying, "I'm glad you don't want to come back..." Tip: if you want good, tasty food, avoid this place. What an amateurish mess.

Next time I'll order a sandwich here.