Delicate Sushi en Bento Den helder in Wijk 02 Stad binnen de Linie-West

Waited 2.5 hours for an order that was indicated as 55–80 minutes. After well over 2 hours, we had to call ourselves to ask where our food was. At that time, it was “almost ready” and would be delivered within 10 minutes. That, too, turned out to be a particularly broad concept, because eventually the delivery person didn't show up until 2.5 hours later. It was my husband's birthday, so instead of enjoying a nice meal together, we spent half the evening sitting hungry, waiting for sushi. And after 2.5 hours, you almost expect a culinary wonder to emerge from that bag, but unfortunately: the taste was also quite mediocre. Busy times happen, and so do delays. But indicating 55–80 minutes, taking 150 minutes in the end, and then giving a delivery time over the phone that you can't meet, is simply lousy. We have ordered here before and often waited longer than indicated, but this topped everything. Waiting 2.5 hours for mediocre sushi is an experience that once is more than enough. For us, this is the last time.

No respect and absolutely no professional way to handle a complaint. I have been ordering here for years and had ordered this birthday sushi box before as well. So I knew very well how this box is normally prepared and presented. That is precisely why I decided to order it again for my birthday. Unfortunately, what I received this time did not match what I knew and expected at all. I am attaching photos so that everyone can compare for themselves what I ordered and what was ultimately delivered. When I went to the restaurant in person to discuss my complaint, I was yelled at that the box *was* the same, and I literally received a response along the lines of: “Can’t you see that it’s the same?” Sorry, but no. To me, the difference was clearly visible, and as far as I am concerned, the photos speak for themselves. On top of that, I had deliberately placed the order for 6:15 PM. Yet the delivery person arrived about 40 minutes early. I do not understand why customers can choose a desired time if that is not taken into account. Instead of a calm conversation, apologies, or a suitable solution, I was yelled at and told that I would be blocked so that I could no longer order from them. It was also impossible to reach a normal solution with the owner, and I did not get my money back. What I found particularly disappointing was that it was known that this order was intended specifically for my birthday. As a regular customer who had been ordering here for years, I had expected a completely different way of handling my complaint. I am sharing my experience and the photos so that other customers can form their own opinion. After this experience, I will not order from here again.

My wife and I have ordered from Delicate Sushi several times before, but after today's chaos, I can say one thing — this was the last time. We received an order that had little to do with what we had ordered. The presentation was completely off, some items were wrong, and moreover, the delivery arrived at a time that was apparently determined at the staff's discretion. The service? A level of manners and professionalism that isn't even worth discussing. I don't know what recruitment standards apply there, but after reading other reviews, the problem seems bigger than just one failed order. I have a degree in gastronomy and work in the hospitality industry, so I know what customer service and order preparation should look like. Unfortunately, here it seems that someone has confused a restaurant with a place where everything is done half-heartedly. If the owner still thinks everything is fine, I recommend reading the customer reviews. Perhaps then it will become clear that the problem lies not with the customers, but with the restaurant itself. For us, the matter is closed. Never again. Not recommended.🫵

Disappointing sushi – hardly any fish Unfortunately, the sushi was very disappointing. As is clearly visible in the photo, there is hardly any fish in the sushi, and the majority consists of rice.

I had ordered at 4:30 PM so that it could arrive at 6:00 PM. At 6:25 PM, I decided to call anyway to see if it was on its way. The lady on the phone indicated that it was on its way; 20 minutes later, I called again since it was almost an hour later than I had indicated. I was met with a very nonchalant attitude on the phone, and she stated that it was arriving now. I pointed out that I found this strange, because she had indicated something different 20 minutes ago, and that I consider this poor service. The lady on the phone ignored me and stopped responding to what I said. I always find the sushi from Delicate to be great, but I find the attitude on the phone extremely rude.

Delicious!! Ordered for the 3rd time already. Great variety for a great price 😀

This was the first time I ordered sushi here, but unfortunately, I am not satisfied. The sushi did not seem fresh: the bottom was warm while the top was cold. There was also far too much sauce on it, causing the sushi to be completely soaked. This compromised the taste and texture. All in all, a disappointing experience.

It was delivered fifteen minutes late. The sushi was very dry and inedible. And not fresh. We could taste it. It's the worst sushi I've ever had.

Poor quality sushi and very poor communication. They make empty promises about delivery times.

Excellent quality sushi. Neatly presented.

I have been ordering my sushi here for years, but today was definitely the last time. It is never delivered at the time indicated, and if you call to follow up on when to expect your order, I have to factor in that it will take another 45 minutes before I receive it. It is a real shame; I understand it's busy, but it's like this every time...

We've been ordering from Bento Sushi in Den Helder for years, and the food has always been excellent. But after our last experience, we'll never be back. Our order of around €66 was missing some items. We only discovered this after we'd eaten almost everything. No problem, we thought, just call and it would be resolved. Nothing could be further from the truth. My partner was treated downright disrespectfully during the conversation. She was called a liar and then pushed away by a teenager on the phone. When I called and asked for the owner, I was told it was "unusual" to wait until after the order was placed. As if we would deliberately lie for a few euros after a generous tip and a large order. All we wanted was the items we'd paid for. What followed was an absurd argument in which we were dismissed as difficult customers looking for a refund. No understanding, no apology, no solution. The food may be excellent, but once something goes wrong, you can completely forget about service, professionalism, and decency. This was our very last time. After all, you order sushi not just for the taste, but also for the service. And that service is nowhere to be found at Bento in Den Helder.

Literally puked in a bucket of hair in a poke bowl We ordered from this place last Saturday. We enjoyed the food there. We ordered again, expecting it to be delicious again. It was the same with the first few bites, until I found a hair in my food. It nearly made me throw up. I called the restaurant immediately, and they offered to deliver two new poke bowls, which was fine, of course. That's actually a pretty good solution. Shortly after, my friend also found a hair in her poke bowl and started gagging, which actually made me throw up. I then called the restaurant again and told them I'd just puked and didn't want the two new poke bowls either. The woman on the phone didn't quite understand, and a short, heated argument ensued. I would have liked to see another appropriate solution, and at the very least, a sincere apology, since their food had literally made me throw up. An apology never came. Because of this, I absolutely cannot recommend this restaurant if you're looking for a good meal. I would still like to apologize for the inconvenience. I paid 50 euros to throw up and completely lose my appetite.

I have ordered before, but today I think it’s the last time. And I want to explain why. First of all, there are flies in the restaurant, but no fly traps. Second, there were products lying on the table, it was hot inside, it was hot outside, and on top of that – flies. Third, the guy who took the order went to prepare the food, put on gloves, started cooking, and then when a new order appeared on the computer screen, he touched everything on the table without removing the gloves. Then he handed over the order and closed the bag wearing those same gloves. Fourth, ginger costs 50 cents – this is the first time I’ve seen this. You are the first place that charges for ginger. Don’t you find this funny or even shameful? Because I felt embarrassed for you. Fifth, prices have gone up, but the amount of fish in the sushi has gone down. And finally, for dessert – a hair in the rice. It was tasty, thank you. But before raising prices, first fix your processes and focus on making quality and delicious sushi.

best pokebowls but sometimes not always the rice is a little old but when u get good rice it is the best pokebowls theyre sushi is good customer service is friendly they are mostly take out/delivery there wasnt really any atmosphere then just walking in so thay gets 2 stars

You can't dine in, but the food is amazing!

I pick up the sushi winter box every time and every time it is delicious sushi. Regular place for me

Last time they were half an hour late, this time they were an hour late. They can make good sushi, but this is the last time we'll order from them.

Ordered food. It was supposed to arrive within half an hour. They were an hour and a half late. While waiting, I called and was told it would arrive soon. It wasn't.

Takeaway is freshly prepared on site.

Bad business, ordered food on time and after 2.5 hours still nothing, tried to make contact but the phone was off and after half an hour you finally got in touch, they said it was already on its way, I will never, ever order from here again

Order delivered half an hour later than indicated.....called...got yes it's on its way bye......fish is not fresh...vegetables look brown and cucumber tastes sour all in all expensive and wasted money!!! Only the boy who delivered it was friendly.Never order here again

Really late with ordering 1 hour and 50 minutes I have to wait until they are delivered. Really sad

Food okay service not okay. I had to pay €18.20, I gave €50.20. I only get €25 back. I said you don't give enough and the delivery person just left. I feel robbed of my money. I hope I get that €7 back tomorrow, if not then I won't order anything from them anymore.

Delicious food for a good price

We regularly order sushi here and always find it very tasty. It sometimes takes a little longer, but it's worth it. However, tonight we have been waiting 2+ hours for our food. Keep trying to call but getting no answer. This is very bad service. If you're busy, okay, but at least speak up or pick up the phone. This is very unfortunate.

I always order food here and it is always delivered on time and it always looks delicious. I can't stop eating every time I order here.

Just ordered here for the first time. I was extremely hangry, but luckily the food was ready quickly 😂 I had 24 pieces of Maki, a bit of salmon and a bit of tuna (no idea what it's called 😂) and soy beans. I'm a huge whiner when it comes to sushi. I do NOT find the sushi restaurants in Den Helder tasty and ridiculously expensive. However, this sushi was more than fine! Only minor downside: the beans could have been a little warmer. Just put it in the microwave at home and voila, warm! I had a really delicious meal. Staff was also friendly and very helpful in explaining the different types of sushi. In short: see you soon 👌 Update 7 months later: 6/21/2024 Just ate sushi, still tasty. The sake cheeserolls in particular are deadly tasty.

In the first year they had good poke bowls, but they quickly became smaller. When picking up your order, it is not surprising if you see the delivery people playing with each other on the couch next to you. Usually too late for delivery.

Tastiest sushi in Den Helder. I order from here regularly and it's always spot on, delicious! Friendly staff too

The sushi was delicious and delivered on time!

We think they have the tastiest sushi in Den Helder here. Freshly made and lots of choice, even vegetarian options! We always have it delivered, delivery time is a bit longer, but you can take this into account and we are happy to wait for this! The delivery person is also very friendly, even through storm and rain!

Waited over an hour and a half for one pokebowl. Irritated reaction when you call to ask where your food is.

It is super tasty every time you order

Just call more than 30 minutes after the intended delivery time. Friendly service but a lot of excuses about the delivery people. When the delivery person finally arrived at the door an hour late, the order was handed over without a word. That was no different because he was also busy calling. At least the pocebowl chicken was cold. We gave this company a second chance after a previous poor experience. Unfortunately.

I made an order several times and everything was fine, but today unfortunately the courier could not deliver the order on time (all this time I was at home , but my phone number is really wrong ), the packaging was opened and the contents were scattered in the bag . Unfortunately, the second not pleasant surprise is the presence of onion husk in the whole fried roll.

Tasty poke bowl. Unfortunately the gyoza is deep fried. Good food, friendly lady behind the counter. Staff spend most of their time on their phones.

We placed an order and after calling 3 times, almost 2 hours later, the order was still not received. How is this possible and then it says we cannot reach the delivery person. I have reported that I am going to appoint negatively.

You can't say anything about the atmosphere, we always order for home. Sushi is great! Sometimes the waiting time is longer, but yes... that also means that it is busy and therefore good. Friendly people, good food, not ridiculously expensive👍🏼👍🏼

Had to wait more than 2.5 hours for the food, addressed the delivery person: said it was not my fault, uh yes, you already had the order 1.5 hours ago, young man, the owner indicated that.

Meerder malen sushi besteld hier, toch wel de beste in den helder naar mijn smaak... Vaak krijg je er ook nog een extraatje bij. De soja saus en wasabi vind ik alleen niet zo lekker.

Heerlijk gegeten en snelle service.

Wat een lieve man kwam er net bij me bezorgen!!

Eten was heerlijk en ik ga hier vaker bestellen en bezorger was op tijd en ze waren klant vriendelijk!

Perfect place for fresh sushi 🍣 recommend

Al vaak besteld hier, tot nu toe tevreden over kwaliteit en bezorging. Nu karig gevulde pokebowls ontvangen, net iets meer dan de helft van wat er in de bowl kan. We zijn beslist beter gewend van deze zaak. Over gebeld en is volgens de baas altijd al zo. Dan zijn we uitgepraat.

Bestel hier vrijwel elke week, ik ben zo tevreden met het eten! De sashimi is heerlijk, en alle sushi met roomkaas ook. Heb nooit wat te klagen gehad en bezorging is ook top :-)

Het eten was heerlijk en van hoge kwaliteit, snel bereid ookal was het een grote bestelling en de eigenaars waren aardig. Ik zou het aanraden 👍

Super lekker.. heerlijk sushi.

De sushi is heerlijk! Ik bestel hier vaker en altijd goed op tijd bezorgd.

Super lekker ook de warme dingetjes. Vandaag voor het eerst besteld (4 november 2021).

Heerlijk! Sushi goed op tijd en lekker.

Vierde keer en blijft goed 👍 bezorging ook netjes op tijd