Flora Bar in Wijk 01

Many types of ice cream and very good

Delicious sushi, kindly helped, received spring rolls as a gift 😃

Amke helped us very well, perfect service********

Bought a bad machine, unfortunately bad handling. April 2023 bought a Jura s8. Soon, after half a year, the machine showed defects. Jammed, lukewarm milk, no coffee, descaling while we use the (original) water filters. To the store. Whether we clean the machine, whether we use the right products, whether the milk system is cleaned. Were the questions that were asked. Machine taken in, checked. Not clear what was wrong. Machine taken in again. After a few months the same problems again, same questions, but now with a nasty patronizing undertone. As if we would not properly maintain such an expensive device. Reading the machine proved otherwise. Machine taken back and sent to Jura. Jura does not tell you what is wrong, according to an employee that is because an owner can then worry unnecessarily!!! Absolutely not satisfied with the machine, certainly not satisfied with the approach and treatment by the owner of the business. Being treated like small children in a rather arrogant manner. Very unfortunate, and certainly against expectations. We will not be returning to the business. After being asked exactly the same questions 3 times, while the reading of the machine proves otherwise, is not pleasant. The arrogant and patronizing approach is certainly not. We would not communicate. While we have been in the business often enough about this machine. It is simply a bad machine, which should have been replaced. Keeps indicating that it needs to be descaled, despite the use of the water filters. Sometimes gets stuck. Jura's comment was, then just leave the water filter out!? We just take it for granted. Both the Taste of the region and Jura. Much regret about this expensive investment. But with the owner and Jura we will not get any further. Next time we will get a cheaper machine that has worked for us for 8 years without any problems. **Addition** Unfortunately, you then immediately set conditions to continue the conversation. Within a week (even!) we had to report back. That is not our approach to customer focus/friendliness. And it does not invite us to continue the conversation. In addition, you have not given us a proposal or solution in any other form than taking in/checking/repairing/sending. After the same story 3 times, you may/can and must conclude that there is something fundamentally wrong with this device. Not only from you but certainly also from Jura. And in our eyes, you, as a dealer, should have consulted with Jura and not left it to the customer.