Grand Café Hnk in Rotterdam Centrum

Very disappointing experience. I clearly informed the staff that I do not speak Dutch, yet they continued speaking to me exclusively in Dutch throughout the entire interaction. Even when I returned to collect my coffee, no effort was made to communicate with me in English. Instead, they had to ask other colleagues for assistance before finally handing over my order. As an international customer, I would expect at least basic communication in English from a well-known international chain. I was not asking for exceptional service, just a little understanding and willingness to communicate. Unfortunately, the entire experience left me feeling ignored, unwelcome, and disrespected. Very disappointing customer service.

Very disappointing experience. I clearly informed the staff that I do not speak Dutch, yet they continued speaking to me exclusively in Dutch throughout the entire interaction. Even when I returned to collect my coffee, no effort was made to communicate with me in English. Instead, they had to ask other colleagues for assistance before finally handing over my order. As an international customer, I would expect at least basic communication in English from a well-known international chain. I was not asking for exceptional service, just a little understanding and willingness to communicate. Unfortunately, the entire experience left me feeling ignored, unwelcome, and disrespected. Very disappointing customer service.

Not hygienic, watch their bare hands closely; they mainly clean, and also touch/pack sandwiches like that with those same hands! Really gross..

Classic Starbucks , not good not bad it’s okay u get what u expect - atmosphere could be better but that’s due to the location

Great Starbucks with plenty of seats and tables. Also convenient to work there. However it’s usually understaffed and you wait quite a while to order…