I Love Sushi & Poké Bowl Leiden in Binnenstad-Noord

Ewa Drerries, I want to call but they won't let me.

I've been waiting for my order for 40 minutes, and the phone number isn't working. I've sent an email, but I don't think I'll get a response. If there's no delivery tonight, I'll go to the café itself to resolve this and get my money back. UPDATE: After an hour and twenty minutes, the Thuisbezorgd app indicated my order had been delivered, and then I received a text message saying it had been canceled and that I would be getting a refund. Terrible café.

I placed an order through Uber Eats two hours ago. My food still hasn't arrived. I called the restaurant, and the number isn't in service. What's going on here?

I waited two hours for my order. After an hour and 15 minutes, I tried to call, but the phone number was out of service. Five minutes later, a different number called me saying the order hadn't been processed. He asked if I could pass it on to the kitchen, as if I'd say, "Oh no, don't bother." He said he'd pass it on to the kitchen, fine. A few minutes later, I received another call saying they were out of gyozas and asking if I'd like shrimp instead. I pay for gyozas to get gyozas, don't I? I don't like shrimp. I wouldn't recommend it; the food tasted too ordinary, like something that was quickly prepared. I give the delivery, atmosphere, and food a solid 1.

Ordered a birthday lunch on behalf of our office. After waiting an hour and a half (with an expected delivery time of 30-40 minutes), I called to ask where the order was, but despite several attempts, no one answered. Only after two hours did I receive a message that the order had been cancelled. That's disappointing, to say the least, and I find the lack of an answering phone particularly upsetting, since someone is clearly working.

The worst company imaginable. They'll take your money but never deliver anything. Calling, arguing, and overdrawing funds is also pointless—you won't get anything. It's a waste of money. Terrible service.

The food was delicious!! And the staff was helpful and very friendly.

Food came quickly was delicious and good atmosphere

I always order from I Love Sushi and have always been satisfied. They deliver quickly and offer excellent service.

We ordered 1 box of sushi for 2 people, it was delicious and the delivery arrived quickly!!

Despite being very busy, the food arrived quickly and was delicious.

Delicious, really enjoyed the food, will definitely come back

Good food delivery person was friendly and the delivery person arrived quickly so a very good restaurant I will definitely order from here more often

Really a top place to eat and the atmosphere was excellent, highly recommended!!

Always great at I Love Sushi! The sushi is super fresh and tastes really good. My order arrived quickly and everything looked great.

Ordered at 22:50pm - waited until 01:00am for the food. Only excuse was “Sorry we’re busy”. Had to call 3 times, and only answered my friends number, they then answered and they rudely hung up before the conversation concluded. They then asked if we could collect it instead of delivering because it was only close by… not the point of ordering in. Terrible experience, won’t be ordering again and would not recommend.

nice decor nice and quiet atmosphere will definitely come back the sushi was also tasty and fresh and the employees were very nice and polite

very tasty sushi, quick delivery and nice and fresh, definitely recommended

The tastiest sushi in Leiden, very nice staff and nice atmosphere and very clean

Top quality sushi, had dinner here recently and it was delicious.

Really delicious would definitely recommend.

The most delicious sushi! The service was excellent, friendly, and fast. Absolutely recommended!

I ate at I Love Sushi in Leiden. The food was really delicious and fresh. Definitely recommended if you love sushi!

Best sushi place in Leiden, I recommend it to everyone. Perfect service and atmosphere. They always give you a warm welcome. And the food is excellent; you don't want to miss it!

I ordered at 10 a.m. and was told I'd have to wait 30 to 40 minutes. I called twice, and he said I'd be called back. He never called back. It's now 12 p.m., and I haven't received anything yet, and I haven't received a call.

Had a delicious meal at this sushi place yesterday, definitely recommended

The food was super delicious, and the delivery was there within 25 minutes.

The delivery person was there within half an hour and the food was great!

The food was tasty and delivered quickly, although the delivery could have been a bit more cheerful in my opinion.

Good food and delivery was fast

Good food, nice and warm and a good atmosphere in the shop

The tastiest shushiii in Leiden,

Great sushi, everything was delicious and fresh and delivered quickly ❤️

I often order from I Love Sushi, but the last three times something went wrong with my order. Today the food was really disappointing—the sushi didn't taste good and the rice wasn't as usual. It's a real shame.

We tried this one through Thuisbezorgd after a positive experience with the Rotterdam location. Delivery took an hour and a half; the sushi wasn't what we ordered and wasn't fresh. We threw out the tuna one as a precaution. The next evening (tonight) we tried another sushi restaurant in the area; you can immediately taste the difference.

Sushi was delivered without soy sauce, the delivery driver said he'd come by. More than 45 minutes later, still nothing, and I can't get in touch anymore. Ordered cold items, and for the first time, sushi without soy sauce... (they're 600 meters away...). Also, the pictures are wrong, and I didn't think what I received was worth it. Unfortunately, I'm not a sushi lover.

We had to wait far too long for our food. No one answered our calls, and only received a nasty tone when we texted. Don't order from here!

The two of us ordered about €80 worth of sushi through Thuisbezorgd at 6:30 PM. After about 45 minutes, we suddenly received a call from the restaurant saying the kitchen was closed (even though they were supposed to be open until 3 AM). They hadn't communicated this to Thuisbezorgd, and the restaurant couldn't arrange a refund for us; we had to do that ourselves through Thuisbezorgd. We then tried to contact Thuisbezorgd, and our only option was to talk to a shoddy AI chatbot. Thuisbezorgd sent us back to I Love Sushi and told us to contact them. After a lot of hassle, we were finally able to request a refund, but it was over an hour later and we still had no food or money. Extremely poor service and communication. I understand that staff shortages sometimes occur, but if they had, they should have immediately postponed the delivery instead of notifying us after 45 minutes. Then we wouldn't have had this refund hassle.

Ordered 2.5 hours ago, beet arrived. The restaurant is now closed. 👎🏻 Phone not being answered.

Fast delivery and was delicious!

waited 3 hours before i called ubereats to cancel my order because they just did not deliver my food. this is the second time this has happened and im quite upset and disappointed about it because it used to be one of my favorite places to order

It was delicious and fast delivery

Yesterday, after a long journey, I placed an order with I Love Sushi through Thuisbezorgd, because I still could. I paid promptly. Twenty minutes later, I received a call saying the order could no longer be delivered and that I had to deal with Thuisbezorgd. I didn't get any food and haven't received my money back yet! I would like my money back, please. Neither I Love Sushi nor Thuisbezorgd are cooperating!

I had a really bad experience with ilovesushi in Leiden! The food was awful... it also took ages, and the atmosphere wasn't pleasant. I wouldn't recommend it, and I definitely won't be back!

If you are willing to wait an hour and a half before ordering, and if you want food that is unlike anything you have ever ordered, you can order it.

Ordered food, more than an hour later we called to ask when we could expect it, were told that there was no more salmon or tuna, which was our entire order, if we wanted an alternative, so we cancelled. Now 5 days later and many phone calls later still no money back. DO NOT ORDER HERE

Worst customer service in the history of human kind, and very bad sushi as well. We ordered 45€ of sushi and it took more than 2h to deliver it, they offered us a 50% discount code for next order, we tried to use it but the code was not working, we called and hung up with an excuse without picking any of our calls up ever again. We contacted them via sms and once we “placed the order” they stopped replying as they didn’t want to give us the discount, awful customer service, poor sushi, would not recommend to anybody.

I ordered food from this restaurant via Uber Eats, but after waiting for more than 2.5 hours, the order was suddenly cancelled without explanation. While waiting, I tried calling several times. They said that the car was broken and the waiting time was 1 hour. After an hour, I still had no food, so I contacted them again and they said they would call me back, but that never happened. Really bad staff and service. I understand that it can be busy sometimes, but this was simply unprofessional and disrespectful to the customer.

We had placed an order of over 160 euros, after waiting for 2 hours and 2 phone calls we finally received the order. We were missing half of our order. Not recommended!!!!!

Delicious sushi! I had it delivered to my home and it was very good. The fried ebi sushi was also very good, with deliciously crispy shrimp.

A few days ago, we placed a large order of approximately €117 at work together with colleagues. Unfortunately, this did not go smoothly at all. Afterwards, it turned out that there was a glitch in the system, but this was not reported anywhere – not on the website and not on Thuisbezorgd. After a long wait, we got in touch by phone. The order was eventually delivered more than an hour later than indicated, while our break was almost over. Upon delivery, two items appeared to be missing. The karaage chicken also did not meet expectations at all: they were not crispy pieces, but sliced ​​chicken with a thick layer of flour. The sushi was also somewhat disappointing. For an order of this size, we only received four small bags of soy sauce and no chopsticks, which meant that we were already without sauce after a few pieces per person. A phone call was made to promise that the amount of the missing items would be refunded and that I would be called back by the owner. A discount code for a next order was also discussed. Unfortunately, despite calling back several times, I still haven't spoken to the owner (promising every time that he will call) and haven't received my money back. All in all, I find this a very disappointing experience. Poor service, incomplete delivery and agreements that are not kept. For me, this was the first and unfortunately also the last time!

Horrible place! Do not order here if you want to receive your order complete and within 1 hour. I had to wait more than 2 hours for my order, and after receiving it I found out that it was wrong. Apparently certain ingredients were out, and they gave other sushi that they could make. I think it is unacceptable that they did not report this in advance, so that I could have canceled my order. In the end I waited 2.5 hours and did not receive what I had ordered.

3 hour wait for order, not recommended

I ran out of rice, but I still met a cousin of a villain and my stomach was filled. Bizarrely wonderful and super cozy drerries. Greetings Amanda and Bibi (we are still waiting for that video of the rascal)

The worst restaurant ever you order food and you get nothing, so you want to lose money? Order food from this farm

Extremely disappointing experience. Last Sunday, we ordered the “Lovers Box” via Thuisbezorgd, which was supposed to include flambéed salmon, salmon tataki, an ebi roll, and more. What we received was completely different: no flambéed salmon, no ebi, and only a few basic salmon rolls, some salmon sashimi, and cucumber maki — the latter being one of the only items that actually matched the description. We only realized the issue after starting to eat (as seen in the photo), and we immediately reported it via Thuisbezorgd. Unfortunately, we just heard back that the restaurant refuses to issue a refund. Besides the order being completely wrong, the sushi was of very poor quality — both in terms of ingredients and how it was made. Honestly, I’ve never seen sushi prepared with so little care. To make things worse, my boyfriend had to wait an extra 15 minutes at pickup, during which he witnessed the staff loudly yelling about a broken scooter and cursing — not exactly professional behavior in front of a customer. Bottom line: wrong order, poor quality, chaotic service, and no accountability. Safe to say we’ll never order here again — we’re just relieved we didn’t get sick from the food.

Waited almost 2 hours. Hot food was cold and soggy and sushi was lukewarm. Indicated that he did not want ginger…. I received two containers of ginger and no wasabi. I also think the good soy sauce had run out because I received containers filled with something that looked like it but certainly could not be called soy sauce. The containers were also still leaking. Never ordering anything here again

I'm actually disappointed and I feel a bit like my money has been stolen. I ordered 3 rolls, 1 of which is completely wrong and I have no idea what it is.... I got a tuna salad roll, crispy ebi and fried crispy salmon. In the photo you see the shrimp ends, the crispy salmon and something I don't know what it is. Unfortunately thrown away. Because I don't know what this is, but not a tuna salad.

disgusting. always late at least an hour when ordering, small portions, bad quality. one time i called them to see where my order was, they never picked up

On Wednesday evening around 12:30 I ordered sushi via Uber Eats. The app stated that the order would be delivered within 40 minutes. Unfortunately, I had to wait an extremely long time—until 5 to 3 in the morning—only to see the order marked as “delivered.” However, when I went to check at the front door, nothing had been delivered. I tried calling the restaurant several times but there was no answer. I was able to reach Uber Eats, but to my great disappointment I did not get my money back. In short, a very bad experience: no food, no service and no compensation. Definitely not worth repeating. We had contact back and forth via email, but after a number of emails she no longer responded. Very unfortunate!

Unfortunately I had to wait a very long time for my order (2.5 hours). That can happen, but please let us know. The delivery time is indicated on average 20-30 minutes. After 2 hours I called myself. Ten minutes later I received a call back and was told my order would arrive in a few minutes. I received an apology and was promised a discount code. In the end my order didn't arrive until 30 minutes later. The long wait time can happen, but *how* I received my order was really disappointing. It seemed like everything was just thrown in the bag. All the containers were open, and the sushi was loose in the bag – broken and completely mixed up.

I have ordered from here 4 times now and each time had to wait at least 2 hours for dirty sushi. My advice is never order here!

Order and payment at 12:04, delivery promised at 12:45. At 1:00 PM I had not seen anyone so I called. Repeatedly not recorded. Called again numerous times at 1:15 PM, phone was not answered or went to voicemail. Then finally contact. Was eventually called back within fifteen minutes, which turned into half an hour. Had to make dozens of attempts to speak to someone. Long story short, after 2 hours still no sushi, but a payment and an 'owner' on the phone with a blatant bullshit story. Excellent sushi, but delivered by an organization where everything goes wrong, which makes all kinds of promises that are not kept and which apparently consists of incompetent bunglers. If things go wrong, 'the system' is blamed. Computer says no…. I will NEVER order here! more.

The maki box is the best thing ever 24 for 7 euros is always a very big win

Ordered at half past 12 and was promised that the food would be there at a quarter past 12. We then received our food at a quarter past two. Seaweed was old and tough. When I called the branch where our food was at a quarter to 1, I was told that the yakotori I had ordered was sold out. They completely ignored my order until I called the branch. Definitely not recommended.

Too bizarre for words, ordered twice, the first time I had to wait 3 hours for my sushi. And the second time I waited for two hours. After waiting two hours I thought it was over, so I just lay down in bed. Then suddenly the doorbell rang and the delivery person seemed very angry. This really isn't the case. I don't know if you guys have changed ownership or something like that, but this really hits the spot. I would recommend maybe hiring more staff for delivery or better staff.

Ordered 2 boxes of sushi this week, unfortunately it took 2 hours for the order to be delivered. Tried calling several times but immediately got a voicemail. Later I was called back and was promised some action in compensation. It is now 5 days later and still nothing. In addition, the sushi was tasteless and the fish looked like it was not fresh, especially the tuna, which had a different color/texture on every other sushi. The final point was that the wasabi had run out..... A bit interesting, since most people want wasabi with their sushi. Now as a replacement I received a kind of home-made sriracha mayo that was not good and did not suit the sushi. So from now on, don't order here anymore, there are a lot of faster, better and fresher things in Leiden

Ordered at 2:52 PM, expected delivery time 3:29 PM. Actual time the food is delivered: 5:22 PM. 2.5 hours to deliver to a house 7 minutes away. Every time you call they say that the food is coming and that it is almost there, but nothing could be further from the truth. They would send a discount code to make up for the long wait, but never received it either. Definitely not recommended

Had a really bad sushi sandwich with chicken. It tastes like old frying fat. It literally has a chicken nugget on it. Update: the next day I threw up all day and had diarrhea. DO NOT GO HERE!!!

waited 2.5 hours for food yesterday and the food was dirty the rice was hard and crumbly the wasabi was loose and crumbly not a nice mousse it was not inviting or flavorful I had someone on the phone who promised to send a 50% discount code, this did not happen, so lying that you are going to send people something is really cowardly and pathetic. I will never order from here again and I don't recommend it to anyone

We ran out of salmon so got tuna, which was fine. Sashimi were thick blocks and not slices. There was a short black hair in my sushi. Mega gross, never order here again.

Ordered through UberEats around 13, when no food was delivered after 1,5 hours (delivery time was 25 minutes) I called the restaurant. The owner said he only has delivery guys from 15 and a lot of bullshit about I shouldn't even be able to order like this from UberEats (they are open for delivery from 12:30). When I still didn't have food after 2,5 hours I contacted UberEats support to cancel the order and get my money back. As I am in the chat I get a call that the "delivery driver fell down" so they will cancel my order (they don't have another delivery guy?). I hope everything is okay and it didn't really happen but quite curious how their delivery drivers always get into accidents or fall based on the reviews here🤥There is no need to lie....just run your business properly or don't offer delivery....

Delivery time of 45 minutes stated was not kept. Called after an hour and 15 minutes. Response was that it was going to be there within 10 minutes. Called after 1.45 hour that it was still not there. Promised a refund and call back the next day. That was not done. The food arrived after more than 2 hours and it was really, really bad. I couldn't believe that it was the correct order because it was so bad. Strong advice not to order sushi here because the product delivered can't be called sushi.

Good service, if it's late they add extras to go with delicious food! separate Walter

Waited two hours for my food. And the food was disappointing

ordered delicious food and arrived on time with a customer-friendly delivery person and deliciously filled food! I'll be ordering from here more often

Based on the last order, my advice is…..Never mind! 55 euros worth of dirty “sushi”. The tuna does not look or smell fresh…. Update: Owner just called, I don't understand where will make it right. Indicates that he orders fresh ingredients daily. Our compliments for the prompt follow-up. After all, things can always go wrong. Next order is free. To be continued

I Love Sushi offers fresh, tasty sushi with a mix of classic and modern flavors. The ingredients are of high quality, and the staff is friendly. Highly recommended for sushi lovers who value quality and taste!

The first order arrived was 20 minutes late, when it arrived the order was also wrong and to be very honest there was not much taste in it (way too much rice for the amount of fish in it) I I then called and apologized and they said it would be delivered again, which then took 1.5 hours. We had an appointment at the time and were no longer at home and did not expect it to arrive. The delivery person then stood at our door after 1.5 hours and we had a ring doorbell so we could see what he was doing. He was swearing, spit on the ground in front of our door, kicked the door and took a picture of our house to show it. to post on his Snapchat and we could all see that. The man who answered the phone was very friendly and tried to solve it for us, but I found the behavior of the delivery person really not okay.

We ordered a Box of sushi, but made a mistake by pressing cash payment. Try to call (8x) from 2 different numbers and receive an SMS on both numbers. One 'I'll call you back later' and the other 'good evening'. Explained what the problem was, got nothing back. Well, after some time. The order could not be delivered because a delivery person had an accident. (which is of course extremely annoying). Unfortunately we never received the sushi. Luckily we didn't pay, but no sushi either.

Good food and I enjoy it, and I recommend everyone to enjoy it.

Arrived 2 hours after ordering and you are not treated well when calling!

What is so hard about delivering, why are you delivering one hour later than the estimated time for every single order, why are you still open as a business

My food was a bit late because it was full there, and I understand that, so I called and they were very nice about it! I could still gulp my food in 5 minutes after work hahah (it is delicious) but im glad they were nice when i called

Ordered delivery and the food came quite quickly. Sven provided a great delivery and the food was delicious!

Best sushi in the entire area! As a habit, we order from i love sushi lead every Friday. As always, delivered quickly and enjoyed a delicious meal with our team. Delivery person was very friendly and even helped us lift it upstairs! Top guests and good service are a real asset to Leiden

I am a very picky eater, I don't eat anything that doesn't taste or smell good. Difficult eater. I spent a very long time looking for a good sushi place in Leiden, because I just couldn't find one. Once driving on the hay canal, I saw i love sushi on the corner, went inside and friendly staff immediately helped me and even helped me with their personal recommendations. After some talking I also found out that they did delivery and I liked that too. Once the order was ready, we went home and ate sushi with friends. Everyone was in shock at the quality and I really wish I had known this sooner. What a great tent. All my neighbors, friends and family will also order from now on. Keep it up guys, top quality!

What a great place, great people & of course delicious food!

Very helpful and friendly staff

What a bad experience, really deteriorated. Ordered box A via the website, received a call an hour later: sashimi is gone. No problem, please replace with something crispy. Sushi arrives, mixed up, just cucumber, crab and shrimp. So no salmon or tuna at all. The soy sauce is diluted with water, the sticks are missing and the replacement cripsy is the same crab sushi with a few fried onions on top. No contact page on the website and cannot be reached by email for complaints. We won't do this again.

The food came very quickly. The food was really delicious. The employees are very nice people. I'm super satisfied!!!!

The order placed at 4:49 p.m. was supposed to be delivered within an hour. I received a call at 6:26 p.m. that the delivery driver was leaving in 10 minutes and we still had to wait. Another hour passed and no sign of the order. Finally, the order, which was placed at 4:49 p.m., was delivered at 7:40 p.m. An hour turned into almost three hours. This is another such situation. The food looked like it was taken out of a washing machine. I strongly advise against placing orders at this place.

I waited almost three hours for my order. Sushi delivered in terrible condition. I do not recommend!

Compliments to the owner! He really fights for his cause, it's great to see!

First experience: With the exception of 1 type, the sushi didn't taste like anything. The one that did taste like something was warm and tasted like soup?! As if they heated up the entire sushi roll in the microwave or something. It was definitely not fresh and way too chewy and dry. We also ordered a wasabi roll, but there was nothing spicy about it. The delivery was very late, it was supposed to be there within 45 minutes, but it didn't arrive until after 100 minutes. Second experience: Within a short time of posting my review, the owner called to say he would like to resolve the issue. He would deliver our order again for free the next day at 6:00 PM. Whether we would like to adjust the review. We've been home all evening and haven't received anything. Third experience: After 5 days I received a call with apologies for not keeping the appointment. We then got the sushi delivered for free. This time it just tasted good, as you would expect from sushi. It's nice that attention has been paid to it! Therefore now from 1 star to 3 stars. Too bad the previous experiences were not good, otherwise I would have given 4 stars.

I was waiting more than 2h for delivery and they forgot part of my order. I called, they said that they will send it in a minute but that never happened. It's not the first time with this place, I don't recommend.

This tent is epic. We received full service last minute from a friendly crew. We were well served with a delicious shrimp roll. In short, highly recommended!!!

Top place, the owner makes the sushi himself and is very customer friendly. Service is clearly the number one priority here and it is nice to experience that the customer is helped well. In addition, the food was delicious!

EDIT: After this review, the owner contacted me again to ensure that I would really get my money back, as the cancellation system was flawed. I finally got it back, so I'll adjust my review a bit, but it certainly wasn't pleasant. I recommend: order via home delivery instead of via their own site, then you will more easily get your money back if something goes wrong. Food for two worth almost 40 euros never delivered and never got my money back. Ordered food three weeks ago. Order canceled because the chef suddenly had to leave for an accident. He would put the order in the cancellation system and we would get a 50% off coupon. I've never seen anything like that. I tried to get in touch with them for two weeks by calling and emailing them: the phone was never answered and at the email address I received an error message that the email could not be delivered to this address (even though they did have this address). to send you a confirmation of your order). When I was in Leiden for a day (I live in Zeeland) I even walked there when they were supposed to open at 3 am, but no one was there. All this already gave me a very bad feeling. After two weeks I finally called the boss on his personal number (which he had used to call me when he had to leave for that emergency) and then I finally got him on the phone. I had not done that until then because it seemed terribly rude to me. He said there was a glitch in the cancellation system and he would try to fix it, and he would call me back 'in a moment'. After waiting four hours for that 'call back' I called him again. "I have passed it on and it will be in your account within three working days." That was last Friday. It's now Thursday and I still haven't gotten anything back. This was a great sushi place a few years ago, but since it was taken over it has been a crappy place. They are inaccessible, you don't get your money back, and according to a friend who recently ate there, the sushi is very disappointing in quality these days.

Very friendly and helpful service with delicious sushi. As a tourist I would recommend because it is a good choice for a late night feast!