KFC in Wijk 01 Hogeland - Velve

Best KFC in all of the Netherlands tbh. Very nice view too.

Poor service Air conditioning way too cold Waiting time too long Food too cold when you receive it

Long wait and rather grumpy service.

Very disappointing experience and poor hygiene – Never again! Yesterday, we ate with the family at KFC in Enschede for about €55. Unfortunately, this visit was an absolute disappointment. We were served two corn cobs on which clear bite marks were visible – it looked as if it had already been eaten. When we politely pointed this out, the staff claimed it was caused by the tongs. This is completely illogical, as tongs do not leave such marks all around. Even worse than the food was the attitude of the staff: No customer friendliness: A replacement for the corn cobs was strictly refused. Disrespectful treatment: Neither the manager nor the employees wanted to talk to us normally. Instead, we were laughed at and treated as if we were begging for a favor. Terrible hygiene: The toilets were extremely dirty and in an unacceptable state – you wouldn't even want to wash your hands there. We eventually returned the corn cobs and left deeply disappointed. To treat customers placing a large order so disrespectfully is completely unacceptable. I advise everyone against eating here!

Very filthy inside, the tables are very dirty, and the floor is not cleaned either.

The food is certainly not served very hot here.

Very nice personal, the food was delicious and fast service.

Waited an incredibly long time for food, 50 minutes, that's unacceptable!!!!

Dante wrote nine circles. He was working with incomplete data. There is a tenth, and it has a drive-thru. I entered as a man and descended as a soul. The doors sighed shut behind me. Above, in letters of red, the ancient warning: ABANDON ALL HOPE, YE WHO ORDER THE FAMILY BUCKET. The air was thick and golden and did not move. A fluorescent tube flickered in a rhythm older than language. And behind the counter stood the staff, who did not greet me, did not look at me, and gave every impression that my arrival was a personal insult they had decided to absorb in silence. Then the waiting. Kingdoms rose. Kingdoms fell. A child near the window aged visibly. I heard the beep that no one answers, and I understood that no one was ever going to answer it. When the food finally came it was not bad, which was somehow worse. Chicken warm as a polite handshake. Fries that had clearly received their orders and chosen desertion. Nothing to complain about and nothing to remember, food built by people who stopped caring at a molecular level. I did not eat here. I was processed. One star. The scale does not go lower, and I have written to the relevant authorities about that.

People don't listen to what you order. And then you just get whatever. Complaining is pointless.

Poor service; it took a very long time before we received the food, even though it was only supposed to be placed on a tray. Furthermore, the orders were not checked properly and several items were missing. The food was good, but the service was not!

Saturday afternoon, 2:00 PM. Maximum of 6 customers inside. Waited half an hour, received cold food. Wanted to ask for hot food, waited another 10 minutes to ask for new/hot fries, after 10 minutes no one at the counter. Asked for a refund; this was the last time for us! Always the same hassle here.

It was delicious. There really is a difference in taste when it is prepared fresh versus something that has been sitting around.

I rarely leave negative reviews, but this experience was completely unacceptable. We had to wait over 30 minutes for just two ice creams, even though the shop wasn’t even that busy. Waiting that long for such a simple order is simply unacceptable. What made the experience even worse was the attitude of one of the employees. We were called back because we had two empty cups on our table and were told to clean them up. At the same time, there was spilled Coke on the floor for more than 30 minutes, and nobody cleaned it up, even though customers could easily slip and get hurt. To make matters worse, the employee spoke to us only in Dutch. We politely asked her several times to speak English because we couldn’t understand her, but she continued speaking Dutch anyway, making the situation even more frustrating. Instead of lecturing customers about cleanliness, the staff should first make sure their own store is clean and safe. It’s quite ironic to criticize customers over two empty cups while leaving a clear safety hazard on the floor for over half an hour. The staff should focus on improving their service, keeping the shop clean, and reducing these unreasonable waiting times before treating customers this way. A very disappointing experience.

They don't speak Dutch and the food is cold too.

Waited 40 minutes for a burger, left that burger there, they can choke on it.

It took a long time before the order was ready.

The worst KFC I've ever been to. Dirty, the staff disinterested in their work. They seem to have no management. Once again, I didn't receive my complete takeout order... Pure incompetence.

The food was tasty, but sometimes you have to wait quite a long time.

Food was as usual. Unfortunately, it's difficult to find a clean table downstairs. There's no table service either.

Unfortunately, the service could be much better. The employee threw the order on the table when handing it over, which came across as very rude. I hope that management is alert to this and addresses employees regarding their customer friendliness.

The lady who did the drive-thru was very rushed and unfriendly. I had to pay for something I didn't want at all. I am never going here again. What a terrible place.

Cleaning: 0 Toilets service: 0 Quality is dropping off.

I waited 50 minutes just for my order to arrive in the car, it was awful. Go to McDonald's and save time at least.

This isn't our first time at this KFC, and the food is delicious. Unfortunately, the place is always very dirty. The tables aren't wiped down; they're sticky and covered in crumbs.

Long wait, dirty, wrong food. That was really awful!

Fast food, especially the toilets are very dirty.

Way too busy. I waxed for half an hour until it was my turn. The parking lot was so crowded it looked like an amusement park.

Just ordered 20 wings and only received 14.

Downright bad. Why address us in English?

Just fine fast food. But good heavens, it is sometimes so dirty here. Not a clean table in sight.

The food was good, just as you'd expect from Kentucky. The staff were friendly and helped me at the counter. There was plenty of parking and the restrooms were clean.

There I was, standing in the drive-thru for 15 to 20 minutes for nothing on a hot day, while there was nothing to do in the restaurant. The employee didn't seem very enthusiastic either. I ran straight on to McDonald's; unfortunately for me, not something I'll be doing again.

The portions were incomplete, there were too few fillets.

We ordered the 15 filet bites, but there were only 11 pieces. The fries were soggy, too salty, and not warm, the burger was like a limp dishcloth, so for me, this KFC is of poor quality.

Excellent service and delicious chicken

The food is always just a little too cold compared to other KFCs; the taste is fine, but that is probably due to the crowds.

It is tasty and of good quality, and it is also quite fast! One downside is that our fries weren't delivered and we had to pick them up later, and that the ice cream machine was broken, but because of that we got a free milkshake! Otherwise, quite tasty and good!!

It takes forever every time; McDonald's is much faster. The food is good otherwise.

Food was fast and hot. Restaurant was clean!

Cashier mixed my order, now I sit and drink water with my chicken. Thanks, I hate you.

It was all particularly filthy; the food was mediocre and tasted like the fryer was a few weeks old. We were last here years ago when it had just opened, and everything was just as dirty back then. I had hoped it would be better by now, but unfortunately not. Luckily, we never have to go there again. The one at Ikea is many times better.

The screens displaying orders were not working

Tried it again after a long time. It's not KFC's fault, but the food just isn't for me. Otherwise, a great location.

We prefer the selection here to that in Germany, even though the difference between the various branches isn't that significant. The service is good, the branch was renovated not too long ago, but it's already showing clear signs of wear and tear.

Best service, good toilet though, tasty food, everything perfect, and this time it could actually be delivered, unlike at McDonald's. McDonald's is really bad though, clogged toilet too.

Very good and very professional service.

لاانصح به الاكل بارد والطاولات كلا وسخ النظافة I don't recommend it. The food is cold, the hygiene leaves much to be desired and the tables are dirty and covered in hair.

I went there with my kids today and the staff, in one word: yuck!

You have to pay 30 euros, you get a big bag, and then you're sitting there singing. There's no burger in it when you get home. The one I ordered for myself ordered real waterless. Hire normal staff, not those half-wits.

Had to wait 45 minutes for the food, it is complete chaos there.

I stood in the drive-thru for 36 minutes and the staff only spoke English. It took way too long and communication was terrible. Teach your staff Dutch. The food, otherwise, was fine.

I am very dissatisfied with my experience at KFC. My order took about half an hour to be ready, and when I finally received my food, it was far too cold. The service also left much to be desired and was anything but friendly or helpful. Additionally, the atmosphere in the restaurant was very poor. There were mosquitoes everywhere, making it feel like you were eating outside. This made it very unpleasant to stay there. The workspace also did not seem clean, which did not give a good impression. Finally, I noticed that very young and inexperienced staff were working there, which possibly explains the poor service. Even in the restrooms, there were cups lying around, which points to a lack of hygiene and maintenance. All in all, a very disappointing experience. I hope something is done about this, because this is not what you expect.

Close this place down or ensure good service! Long wait, cold fries, wrong order, forgotten items, chicken (dry, tough, and chewy because staff kept it too long in those warming plates/containers). Staff uninterested and slow; they really treat you like trash there. Whether you take away or eat there, both are a disaster. This is definitely the last time!! When I read more reviews, things are really not going well there!! Higher authorities, do something about this!! Otherwise, they might as well close the place down!! Do something about this, please.

We waited 35 minutes and our food was incomplete. The fries were cold, and when we arrived at the counter, none of the staff spoke Dutch. Despite all the bad reviews, we went there for the first time with my family. Inside the restaurant it was cold; there was no heating. The tables and the floor were disgusting. The staff was rude and very slow. Many people were annoyed by the long wait. I don't know if they have a manager or if the staff at this branch just don't care at all. Avoid this restaurant at all costs.

Waited 35 minutes while it was quiet and the food was incomplete; the three bags of fries were also cold. And the people don't speak Dutch. If you like long waits and ice-cold food, then you should go here.

There’s a big parking place. I almost went last minute around midnight before closing time and they kindly prepared a new batch of wings.

Tragedy, the worst fast food I've ever been to

What an incredibly shitty place there on Spaansland in Enschede. Goddammit, stood waiting 45 minutes for 2 sandwiches that were already completely cold and inedible to boot. Crispy Kebab Original. Well, hardly any kebab and definitely not crispy!!!! Just bad.

Mixed up order, still endet up with wrong drink, probably bc she didn't speak English..

Didn't get extra bacon, staff doesn't speak Dutch. Full of immigrants there. 🤮 Just report it to the NVWA (Netherlands Food and Consumer Product Safety Authority). Close that place down.

Drive-through literally took more than 30 mins for THREE cars

I had to wait a really long time for the drive-through. About 45 minutes, isn't that the point of a drive-through?

My girlfriend, me, and my sister went to KFC near Spaansland. We all ordered the same thing, but my girlfriend added a coke and paid for herself. We sat down, and I looked at the receipts. My sister and I paid €19.95, and my girlfriend €10.95. My and my sister's burgers were €6, and we paid a total of €12 for two burgers. My girlfriend paid €4 for one. When we pointed it out to an employee, he became very arrogant. I showed him our orders on the screen, and then he walked away while I was still talking. Later, I told him I wanted to speak to a manager. He said he was the manager, even though he wasn't. I asked if I could speak to someone else, but he said no and walked away. We paid about €5 extra for the same thing as my girlfriend, and my girlfriend added a drink for €3.50.

Always whining and complaining about staff

So cold burger and fries also the same cold

I ordered two burgers, but they didn't come with the payment. The branch payroll number isn't online. I went back the next day to report that I hadn't received two burgers. The manager gave me a load of nonsense, claiming he couldn't help me and couldn't review the camera footage. Totally unfriendly, I'll never order from here again.

Got the wrong drink and the upstairs is always closed, the floor was dirty, I'd rather go to the neighbors' mac

There's nothing wrong with the food or the location. It's more about things like the dirty restroom, uncleared tables, and overflowing trash cans, so you have nowhere to throw anything away.

We had the €4.95 deal. The kitchen here is very slow and seems chaotic. Fortunately, the food was good.

We went there today, the restaurant looked neat and the staff helped us quickly and efficiently. Compliments 👏👏

It's always busy. That's good. But not if the staff can't handle it. Drinks are ready almost 20 minutes before your food is. And the fries were cold and soggy before we even got them. The burgers are hot and delicious. It's a bit of a mixed bag.

Even one star is too much. I just ordered a variety box of loaded fries without bacon through Thuisbezorgd. All I got was the loaded fries with bacon and a pitiful corn. Is this a joke? My partner has called several times and is simply unreachable.

Small but mighty. Very slow, though.

Always the wrong order!!! And when you want to call, there's no phone number!!! WORTHLESS!!!

I got a cheeseburger without everything, so just chicken, cheese, and the bun, but they put sauce on it. The chicken is very greasy and we had to wait 20 minutes for the oil or something. I am never going here again. This is not FAST food but SLOW food. They took so long just to ruin my evening.

The staff speak almost no English. There was no butter or salt, and napkins were also forgotten.

Average KFC, food is what you expect it to be. Always check your order, to confirm that you have all of your shizzle in the bag.

Yuck, Dirty, disgusting, sticky mess. Cold cheese shizzle. Inedible. Service from the person was very poor... and then they got a big mouth. Very bad! And you pay a whopping €55 for that, even a 2-year-old won't eat anything. Never again here.

What am I going to put here uhm anything but good bad food dry tough cold couldn't get a milkshake and the icing on the cake was being yelled at by the gebiet manneger with a middle finger I will never ever come back here again

Food alright but terrible service in drive thru those people dont hear good or machine doesnt work properly. Every time need to repeat order 150 times.

Very rude staff…The customer service is also very bad!

I ordered Bucket Zinger Hot Wings and then I received Boxmeal and they said we can't do anything, you can order again, really bad service

Just ordered food, and first of all, I had to wait 20 minutes. The staff was in the kitchen, wrestling and chatting with each other—basically, they were doing everything but working. They also spoke every language except Dutch. And the icing on the cake was that I received half my order. A giant playground! Highly not recommended!

There is no toilet paper in the bathrooms and no hand soap.

Ordered 28 hot wings! Received 22 hot wings! What can I say?

Not good poor quality food and long time wait and absolutely not clean and stuff is unfriendly

Typical KFC, nothing special. Unfortunately, you have to wait a long time for an order here. I waited 30 minutes for two ice creams.

This place is the most cleanest i have ever seen, the personal that works there are amazing and very kind. My first impression when i came inside this KFC was that i was very hungry and i wanted a twister so they gave me a twister that was very good tasting very good toasted and enjoyed the clean floor of this KFC down stairs was almost full so sadly i had to walk an stairs to sti up stairs because i do not like stairs but you know it is what it is and some places have stairs. But for real this place is worth it to go too because i have heard millions of good things about this place!

I went through the drive-thru. First, the person taking my order was anything but respectful when I politely asked if she wanted to know what drink I wanted from the menu. Then, when I got my order, I ordered 3 Sprites and got 2 Sprites and 1 water! I also ordered a snack box and got fries without the chicken! Unfortunately, I only realized now that I'm home and can't make it back. I can't get through to them by phone because they don't have a phone number. Now that I'm eating it, everything is still completely ice cold!

Well helped by Nour, fast and friendly

I don't know how they could mess up a simple order although there maybe were 3 Orders in preperation. They forgot the sauce, a for for the bacon Fries and even gave me the wrong Burger. Unbelieveable everything in the order was wrong. What a Performance!

Preferably 0 stars We went there once, and it was simply filthy. The cups were so dirty—by that, I mean, full of oil, and the drink was oily. We said okay and went back, but nothing had changed. We went there at least three times, but honestly, I would never go there again.

Awesome service and delicious chicken as expected for one of the best Food Chains in the world. Nothing to complain because i always love a good fried chicken

I've never had such a terrible experience at this KFC. Cold fries, half-empty soda, and disinterested staff. Such a shame. The Twister tasted good but wasn't even warm enough. We sat there for almost 45 minutes, and the whole time, a kiosk printer was beeping. Very annoying.

They must be so embarrassed... You go through the drive-thru, thinking you can take your entire order home and have something to eat... well, nothing could be further from the truth! Half your order was missing, so you drove back to pick up the rest. They look at you questioningly at first, and it takes a while before they agree. Then you ask if there's anything in return, since this not only costs time but also gas. And then they offer you sauces... well, it really can't get any cheaper... just tell them, and they'll bring you drinks... I understand they can't give away chicken, but they're not going to waste a few fries or a milkshake, and that way they'll still keep their guests happy... After all that hassle, I was finally able to eat at home, and I don't know what's taking so long for two burgers... but they weren't tasty, and half the ingredients were simply missing... absolutely not worth the money... And then there's the staff, who don't speak much Dutch and have absolutely no control over what's happening in the restaurant... It's like you have to give at least one star for a review, but they're not even worth that star!

As long as you keep hiring those people, you'll never get anywhere, and it'll never be like the old KFC. I understand they probably don't earn a lot of money, but working so slowly? My goodness. They might as well become delivery drivers for PostNL. Besides, the burger is always half hot/half cold; you might as well go to the McDonald's next door; they do a better job (and are faster, too).

They don’t check if all the products are în the box

The employee cannot speak Dutch and often ignored me and when an employee makes a mistake she does not say sorry and I waited a very long time for my food and it was not busy

Received completely wrong order