Kwalitaria Keijzershof in Pijnacker

Unfortunately, it's getting worse and worse. Ordered food, waited almost an hour (on a weeknight), and the fries were soggy; they barely touched the fryer. The croquette was forgotten. We called and had one croquette delivered, but no new fries. We just had a sandwich. It's a shame because it's not cheap and inedible! The quality used to be much better and tastier with the previous owner!

It was just delicious, the sandwiches

Good food. I'm still amazed by how many people are working there and how slow the orders are. Occasionally, they forget to put an item in your bag.

The food was delicious, and the atmosphere among the staff is great now. I don't understand why people here talk about the owners; they clearly don't know the business. The owners are super nice and do a lot for the neighborhood. They sponsor local schools, offer a football club for disabled people, and provide free tea and coffee hours for lonely elderly people, etc. The atmosphere is simply fantastic, and the old owner is still there. So most people here are talking nonsense like, "Since he's gone, there's been less shoveling, blah blah, he's literally still shoveling." This is the busiest restaurant in the Netherlands. I'd love to see those internet warriors here working a busy rush hour. See if they still act so tough.

Got it for the second time today: simple fries, a croquette, a bamischijf (a Dutch noodle dish), and a frikandel speciaal (a special Dutch frikandel). And this time, it was a huge disappointment again. I don't understand how something so simple can be prepared so poorly.

THE TABLES ARE TOO STICKY!!!!, But the music is banger 🤩

top 3 of my worst chip shops in the Netherlands

Delicious food and delivered quickly

Took over half an hour to get food and even the drinks served, got burned snacks and fries half the size of the plate on the photo of the menu.

I had dog hair in my burger. I will NEVER eat here again. What a place, yuck! I also noticed later that there was hair on the spatula. That's not very tasty.

Yes, what can I say, it's a beautiful place. It's just a shame that there are two people working there, one with gloves and one without. The time I was waiting for my food, I was helped by the man with gloves. But the bill is settled, the cleaning is done, and the food is prepared with the same gloves, which is a shame because that's not allowed. The other man also helped people, but without gloves. He didn't wash his hands, but he touched everything, money, food, and so on. So this was also a one-time visit.

Antisocial Tokkie delivery drivers are speeding through shoppers and playing children. Serious accidents are on the horizon. Then there's the strawberry milkshake, which was so bad it wasn't stirred. You had to stir it yourself. I've never had such a bad milkshake. It's incredibly strange that Kwalitaria's response leads me to believe an accident has to happen before they'll address their own delivery drivers. The drivers are even speeding past a children's playground, which is extremely dangerous and irresponsible.

Great place. Good food and friendly staff. We're regulars, so to speak. We come for snacks and ice cream in between.

Ordered, so no rating for service or atmosphere. Very tasty, lots of choices on the menu with a changing seasonal offering. All the crispy chicken on burgers and in wraps was still really crispy, and the always nice extra of raspatat (sauce fries) is on the menu 👌🏻

The fries fell out of a bin onto the floor full of food scraps, were picked up again, used in the fryer, and then given away. They also forgot something, and when I went back to ask, I was yelled at. They forced delivery drivers to drive faster, which is extremely dangerous. A horrible place with a horrible experience. DO NOT EAT THERE.

Dear reader, I applied for a job at this Kwalitaria in Pijnacker, and it felt off from the start. During the interview, one of the managers simply sat there with a cigarette in his mouth, completely disinterested. The other manager was also odd, didn't make you feel welcome, and acted like you were interrupting him. And then there's this older man who simply can't speak to you normally. The next day was my first day at work, without any explanation or guidance. I had to make deliveries even though I didn't even know how to do it. Someone else had packed the order, and when it turned out something was missing (a salad), I was blamed. Even though no one had told me I was supposed to check those bags. When I returned and tried to explain in a normal way that it could have been communicated differently, I was immediately spoken to rudely. No respect, no patience, and certainly no guidance. At that moment, I decided to quit immediately. If you want to work here, think twice. They leave you to fend for yourself, treat you like you know nothing, and have absolutely no regard for new employees. Highly recommended.

Today at Kwalitaria I was helped by AH (co-owner Hindustani) who had a dream to Open a catering business… He better let go of his dream because he apparently missed the drill. What an arrogant idiot he is.. first delivered the order wrong and then told me that that's how it should be.. this MPP MUST check how to make a Patat Flio and take a customer service course… or at least change the name of the business because the name is certainly not worth the business… crazy shop here

Unfriendly with capital letters. On a nice Friday evening you order 2 normal and 2 small soft ice creams. Owner 1 wants to put all 4 in wafer cones, owner 2 snaps at him: "No, really not, small soft ice creams have to go in a cone" (the well-known tough, papery ones) "If you want those other cones, you have to pay extra." When you then ask as a customer where it says that one ice cream goes in a cone and only from 'normal' in a wafer cone, you are told that it says 'from 2 euros' for a reason. The fact that no distinction is made on the sign and that there are only wafer cones on the picture, apparently does not matter. But fine, I'll pay extra, no problem. "Yes, you don't go to an expensive car showroom if you only want to pay for a cheap car, do you?" If you want to keep customers, you should definitely continue like this. You won't see us there anymore.

Not customer friendly, rude, smart. They forget something with your order and then they say that that is not possible!? You also get a big mouth. I did not want to write anything at first but I also see many fake reviews that I now like to speak out and advise you to drive to Kwalitaria Bergschenhoek. I advise everyone: if you order something here and they forget a product and they claim that it is a lie?. Report it to the head office. They are already investigating this Kwalitaria.

In the recent past I was negative about this Kwalitaria. In the meantime the quality has improved a lot. If they keep this up I have no reason to complain. My last order was great. Update 30-05; Now again great. This Kwalitaria shows that they want to do it right. They succeed and with that you can call yourself Kwalitaria.

Too bad you have to wait quite a long time…. Waiting 18 minutes for a portion of fries. Efficiency they are not. Totally ineffective because of this you wait unnecessarily much too long. As if they are taking gold, they must first learn to work efficiently Then everything will go a lot. Logic knowledge. Please search further, before you order food here

With previous orders, some of the order was always lukewarm. On the last delivery they outdid themselves and everything was cold. They indicate by telephone that this is practically impossible because it was delivered directly. Make sure you have your affairs in order and practice customer contact.

We ordered cheesy fries, we got it with bacon. Not on the map. We pointed this out and they said: it's part of it and walked away. Also ate a hair on the fries. Never again for us!

Nice tent, great food. The staff advised me to take the croquette, which was great! I will definitely come back again!

Always a nice atmosphere and also nice to see that the old owners have continued to work.

Came in half an hour before closing time and was received very unfriendly. When I wanted to order, it was immediately made clear to me that they did not want to serve hamburgers because 'the plate had already been cleaned' and they 'wanted to go home on time'. Please fire grumpy employees immediately. Since they still want to go home

The food is very mediocre, not what it used to be, but that is not the reason I felt the need to post a review. The new owners themselves post fake positive reviews, these are almost the only positive ones, and clearly written by the owner. (See photo) The fact that you need this to get your positive reviews says enough of course. It has become really dirty since the takeover early last year. With the previous owner everything was fine, it was clean, cozy and tasty. However, these 3 points are now the weakest points of the store. They forget something with every order, and then deny it vehemently, because yes, the money is in the pocket. But judging by all the other 1-star reviews, you can much better work very hard to get this business running somewhat decently again than to earn money from incomplete orders. And certainly not spend time writing fake reviews. What was once a cozy family business has turned into a BAGGAH tent.

The best burger I have eaten since moved here. Red label, frech and spicy. Top,👍

Took the satay menu and that was an excellent choice. The batteries of the delivery bicycles/scooters are charging next to the tables. Not convenient if you want to sit there. The ice cooling also looks messy. At the entrance there are items for delivery, which seems messy. If this kind of stuff is placed out of sight it will look a lot neater.

If you call your company qualitaria then you stand for quality, I think. In my experience, that is hard to find here.

Terrible owner and crappy company. Not worthy of Qualitaria. Food incomplete for the umpteenth time. When we noticed this, we called immediately. We received a big smile from the owner. His response: "You'd be surprised how many people complain to get free food." ridiculous, as if we are in the wrong here. We just want to get what we paid for. Rude and arrogant behavior. Bah. Don't buy here because you will be treated like you are a criminal. Atmosphere and service actually - 5 stars. Food is of sufficient quality.

Very bad service price and food

We used to go here often, it was fun and always delicious. Such a shame that the old owner/staff is gone. the quality, hygiene and coziness have deteriorated significantly. The service has not gotten any better either, things are regularly forgotten, but the fault lies with the customer... a world upside down. Very unfortunate

In the past, when you ordered food here, it was always fast and your order was always complete, but nowadays you have to wait a very long time and then there are also sauces or something like that that have not been delivered. That it can be busy once in a while, but it is ALWAYS busy there according to them, apparently there is no system or too few staff or the owner/manager has chosen the wrong business to work in... I've been waiting for my order for 1.5 hours now...the last time here for me!!

Good food was brought to the building🫡

Always busy here. Smooth operation. Ras fries and regular fries. Great snack bar

After 1.5 hours we called to find out where the food is. Was told very casually that it would be delivered in about half an hour because it was busy. It's understandable that it can be busy, but waiting at least 2 hours for fries is ridiculous. This happens very often, but this time we no longer had time to wait with 2 small children. An apology was not possible. Do not order here! In addition, the whole family had diarrhea after the last order, but we still wanted to give it a chance at this tent. Terrible quality and service!

If you like cold food, then you must order here! I will definitely never order from here again! Next time just go to the Joker or Nicky's. If I had read the reviews over the past few months, I would never have ordered here....

What a terrible store. Something had gone wrong and kudos were deducted for a free fries. But the fries were not delivered. Now I had to complain to the head office, otherwise the fries would be paid for by the owner. Too bad you treat a FORMER regular customer this way for 1 fries without it. As a result, I have now also missed out on the discount on the hamburger menu of €3.55, even though they were not willing to reimburse this, this also has to be done through the head office. I see from the recent reviews that the takeover has not done any good. Hopefully they learn quickly because I'm afraid losing regular customers will be very costly. They don't get any more euros from me and that for 1 fries is such a shame. Too bad I have to give at least 1 star otherwise they would have gone down because of me. They live on the good reviews from the previous owners, in fact, I think they should start again without reviews. Then they wouldn't have gotten the 2 stars, I'm afraid.

What an antisocial company! I was missing a croquette with my home delivery order. If I call Qualitaria about this, I am simply called a liar, they were sure that they had delivered the croquette. Then I could just look at it and nothing was delivered afterwards and she threw the phone at it. Never experienced such an antisocial company. Ashwin Hieralal and Marco Oskam still have a lot to learn about customer service. Looks like I'm not the only one where the croquette "mysteriously" disappeared. Although everything is marked off on the receipt except the croquette ;) I will never order from here again. When I read the reviews here it is clear that this happens more often. Products that are missing are the fault of the customer and they are then rudely confronted. Did you know that this is also simply theft/fraud!? I am missing a croquette for 3 eur 10.. this will not be delivered or refunded.. because they claim that it is not possible that it is not included. If they do this with many customers (and apparently they do), it is easy to make money. Therefore, send an email to the Kwalitaria head office and file an official complaint!

We used to eat at the Kwalitaria every week and the atmosphere there was very nice! But since the quality was taken over, things have gone completely wrong. The new owners just can't handle it. At first I would give the place a 4.5, now it has gone up to 2.5. We ordered once and we just got a can of coke with a dent in it and we asked for a normal coke but we got a coca zero, so we called to report it and asked if they could deliver a new one because this is possible no way! Then they didn't do anything with it and didn't believe us, which turned into a bad thing

Since it was taken over things have gotten really bad. The food, service and atmosphere are definitely not there. I don't think the new owners know what they are doing.

wow! what a shame! you can't put cucumber in a burger. It is against law. the taste of the foods was below zero. just buy from AH and airfry. It will be better. NEVER AGAIN.

Kwalitaria used to be a household name here. But after the takeover things only went downhill. After a very long time we thought we would try it again. Ordered 5:54 PM. At 7.04 pm I called again to see where it was. We were on top of the pile so it arrived shortly. It was very busy so it took a little longer. All understanding can happen, but it has been a long time coming. Well, 7:48 PM I called again, because still nothing... well now it could really arrive at any time. It took a little longer because yes, it was busy. 7.53pm finally the doorbell. Our food. Cold... You won't see us ordering here anymore. And a tip from me. When it is so busy and you cannot handle the many orders and you say that you are already fully occupied. Then take a look at your entire process and close home care, just do it from your own site and pick it up. First improve your quality, because you are a Kwalitaria after all and once you have mastered that, you will then be able to enjoy home delivery again. Good luck with that. You've lost us

What a terrible experience!! Been here 3 times since the takeover and what a filthy place it has become. Very arrogant! Not customer friendly! The owners themselves do everything wrong and if you speak to them about it you are told that he did it himself and everything will be correct. I think it's a shame because I always loved going here with the children before the takeover, but now I'll drive a little further for better food and service. You have permanently lost 1 loyal customer!

Don't order fries here. Order does not arrive properly and we do not look for a solution. I'm still waiting for my croquette. Expect it not to come again. Qualitaria never again

Very bad service. Order placed for almost 100 euros and not complete. It couldn't be the case. Everything had been checked 3 times. The employees were extremely rude. Do not order here!

Worst experience ever. Order incomplete and called about this. It was our fault and it could not possibly be due to quality as this has been checked 3 times. Worst thing ever. Never order!

Worst experience ever. Large order placed but not completely delivered. Very rude employees who do not think along and have foul mouths. Do not order here! do not come up with a solution either. They say it's our own fault!

Received incomplete order, contacted about this. According to the employee it is impossible and the order has been checked 3 times. The employee on the phone was very rude and unfriendly. They didn't come up with a solution. Bad business, don't order here!

Worst thing ever! Very bad service! Called 0 stars because we were missing something but then we got a big mouth back that this would be "impossible".... ridiculous! Order 100 euros worth of food and then make a fuss because they make a mistake!

DO NOT order here! Do not follow up on delivery properly. Called about this and was told that we had seen this wrong...No conversation possible, very rude on the phone.

Kwalitaria Keijzershof, Pijnacker-Nootdorp ...a special snack bar, yes, you could say that, a special snack bar! Let me put down on paper what I think of this fries shop. I therefore think that this fries shop is certainly not worth the title Kwalitaria! The delivery person thinks he is on a circuit, the order was in the bag. The ordered nasi disk was torn open or broken and upside down in the cardboard container, as if an attack had been made on it! The nasi disk didn't look right, and certainly not recognizable as a nasi disk anymore. Then the fries that were out of the cardboard container were loose in the bag! Then we have a hamburger bun, normally there is sauce on top of the hamburger, our sauce was on the side and in the container under the bun. The hogweed peanut sauce wasn't much better! The food was also more lukewarm than hot! I was able to receive a new order, but that will take a while. I proposed to receive 50% back of the amount paid, this was € 26.35 but this was not possible, I could get a discount for a next order. If you order a meal and the food ordered is not handled in a normal manner and with respect, then I think the people at the chip shop are really only concerned about the money, and I will never order there again! I give food a 5 Service delivery 3 Customer friendliness 5 Final grade 4.3 If you had this grade of 4.3 at school, people called it an insufficient grade, and that's how I think about Kwalitaria Keijzershof, Pijnacker-Nootdorp. Customer friendliness, 5, this is so low because the best man says, if you post something online you will hear from my lawyer! We'll see. Advice from me, Order or visit Kwalitaria in Nootdorp, perhaps also an idea for the gentlemen of this fries shop. Come take a look, it can be done differently! Greetings and have a nice evening.

Order was not complete. Called for this, "this was impossible" apparently not. Last time we order here.

Deeply disappointed in this Kwalitaria. Ordered fries without salt last week because someone in our party is on a low-salt diet. After waiting for 45 minutes in a warm snack bar, we finally received it, but unfortunately it turned out to contain salt after all. We returned the bag and requested new fries without salt. However, when we got home, the fries still tasted salty. When asked, it turned out that they had simply thrown the fries back into the oil to rinse off the salt, which of course did not work at all. It was therefore still unsuitable for someone on a low-salt diet. The most disappointing thing? No excuses, no resolution. Very bad service!

Normally I don't bother to write a review, but for this Kwalitaria I make an exception. After waiting an hour, I called to see where it was, it was supposed to be on its way, but it arrived more than 1.5 hours later. Can basically happen on a busy evening, unfortunately the food itself was also cold. And the snacks were squashed during delivery (perhaps too much stacked on top of each other from other orders). Most of it ended up being thrown away in the trash, which is a shame.

Great thing. Friendly people. And good food

Just a good snack bar. Choice is wide. Menus are also served.

Lately this Kwalitaria has been declining. Received another 2 containers of peanut sauce that were completely open throughout the bag, containers were also melted or something like that. A hair on the frikandel, fries very hard and fried in old fat, no more straw for the milkshake and having to wait 45 minutes for my food. If you call to inquire when your order will arrive, you will be told with a snarl that it is simply busy. Very unfortunate because I have come to expect better quality from a Kwalitaria.

Unfortunately, the pin didn't work and you couldn't order online for pickup I understand that you don't do that, but I would still recommend it for these types of exceptional events because you miss out on a lot of turnover It is a matter of setting the day and times in the home delivery portal, which can be turned off again when the pin works again.

Terrible. Every time since the takeover there has been a lot of bullshit. Very rude and arrogant employee. They don't care about the customer here. Make mistakes and then blame the customer. After giving it a few chances, I will stop ordering from THIS quality.

We ordered food online. They were half an hour early. Kroket was broken. Called and reported it. No excuses for the rest. I hope that if you want to eat or order here you will have a better experience. They have lost us.

Ordered food online today. 2 products delivered incorrectly. While the comment indicated how to do it. Called and asked for new ones because of someone who can't eat pork and someone who can't eat jalapeño. Called back after about 10 minutes to say they had made it as stated on the receipt. Food had already cooled down quite a bit. And can therefore be thrown away. The gentleman was very arrogant on the phone. However, the order with comment appears correctly on the phone. Very unfortunate because this has gone well before.

Wrong order. Spring roll instead of crispy chicken sandwich, no salad with the menu. Forgot sauces. Not a good first impression. Won't be ordering here again anytime soon.

Excellent fries and for a cafeteria a good place to eat on the spot.

Bad service. There was no cutlery, no napkins, no glasses or straw with your bottle of drink. Unfriendly staff, there were 6 staff and still things were not going well. It is also a shame that you have to place your order at the counter, instead of them coming to take your order at your table. Service and customer friendliness was much better with the previous owner. The wrong order was also placed on the table for the grandchild who does not understand that it is not for her and the order was taken away again. The fries were lukewarm, but the snacks were good. The bowls had mayonnaise and curry on them, so they were not clean. I don't plan on having a nice meal here with my grandchildren again.

food excellent, new owners, amazing service, a mime player looks even happier!

What a bad experience today. Judging by the reviews, I'm not the only one. Sat here with several people. The order was not complete. The co-owner couldn't handle the pressure and snapped at us. It took longer than we were used to. But having it packed because we would otherwise arrive late was very difficult. Taking a child's toy was done with a lot of sighing. It didn't sit well with me and I called again in the evening. I was told that the co-owner was selling lies about our conversation. I am very shocked. What was a beautiful place with top food and top people in all the years before has turned into a cheap chip shop with arrogant people.

Fries were relatively cold Had to wait a while And the veggie original burger was really dry

Always good! Nice staff and delivery people

Since the takeover, the atmosphere has noticeably changed when only the new owners are in the business. 1 does not speak to customers at all or snaps at them. The other person does his best and listens to the feedback given. Went to eat with the kids today and with three tables occupied in the restaurant the stress is already high. Waited for over half an hour for the order and it was still incomplete. Too bad because it was a nice tent.

Wanted quality snack bar nearby. I have been coming to Kwalitaria for several years, but things have gone downhill since the takeover. I get home and the order is incomplete, just call and they fix it. Unfortunately, after 40 minutes I called for the 2nd time, where my burger remained. They had forgotten him again, but could not guarantee that they would bring him back quickly. It was busy, as it has been there for years. Furthermore, you get fewer fries and things are cold. Thanks for all these years, old owner.

This was the best snack bar in the village. Unfortunately, things have really deteriorated lately. Hamburgers are different and less tasty. The fries are often too greasy and not fried as nicely. Really a shame!! I hope the new owner will improve this soon.

Never experienced such arrogant people before. Ranting while they themselves are wrong.

Case has been taken over. Old owners are spontaneous, nice to chat, keep the door open if you come with a wheelchair. Simply cozy ! New owners are less spontaneous. Clearly still need some getting used to. But just a cheerful good afternoon, nice day would be a lot better. I understand that you all still have to learn it, but it's not just about making fries. Satay sticks were also a bit small but that's besides the point. Good luck guys.

Delivered quickly and well. The food is still very warm and neatly packaged. Also very customer friendly and good service. Great, I recommend everyone to order here!!!

The best fries in our village!!! Picked up this time, because we were close. So delicious!!

Were there with our grandson as he celebrated his birthday. Seven people received a delicious ysje from the shop. !👊😃

Very tasty and varied food, all burgers are also available vegetarian. Snack bar with bistro quality food

Delicious food 🥘 good atmosphere Top 😋

food was good, for a good price

Good quality-price ratio, both when using on site or having it delivered

Kkr nasty food and bad service ol

Listened in amazement to how the boss complained behind his staff's backs about their way of working. I understand that they are always looking for staff here. A little attention and guidance from the young, inexperienced staff may work wonders. This made the atmosphere unpleasant for me. I was happy to leave with my order. For now, but no quality for us

We arrived there on Friday evening. 3 minutes before closing time. But top service, friendly and well taken care of. It is different in many places.

Everything you expect from a top snack bar and more. Also for veggies and people with sensitive intestines like me. I didn't have any pain and that says something. Enthusiastic service, so the atmosphere is good. They also serve home delivery and it is just as perfect. I love the Queenburger and not just because the music is good haha. With a good spicy surprise. Highly recommended, Rick, Delfgauw.

Nice team that always prepares your favorite snacks for you in a friendly and efficient manner.

Had a hot meat sandwich and it was fantastic

Good food here, burgers and more from the chip shop are neatly and tastefully prepared, clean, friendly staff. Much more to offer and much more personal than my mac. Go there, you won't be disappointed.

We order weekly in the afternoon.

Haven't ordered in a long time because the orders were completely wrong. Now for the first time today. And yes, it happened again. Once again our order was incomplete. Yes, we will deliver it asap. well after. Yes, more than 30 minutes later. Are done with it already.

Your typical snackbar nothing of note just the decor was a bit messy

Super tasty specials. Everything else is nice, nice people behind the counter. Too bad the jalapeño cheese is out of the range.

Worst tent, 20 people are all standing there pretending to be working, the order only goes into the chip shop when it should have been delivered half an hour ago and the staff is super arrogant.

Bought a soft ice cream for my grandson today. Child didn't like it. Grandma tasted it. Tasteless and inedible. I return with the ice cream. Complaint indicated. Ice cream tastes good was the answer after a test by the saleswoman. Then I also took a bite, it tasted rancid and sour. Boss came over and saleswoman told him about the complaint. Never had any complaints. I was the first. I am familiar with these kinds of reactions. It's always a bad customer. The owner has had every opportunity to provide a correct response. I didn't need a new ice cream and a refund (€1.65) was not discussed. Selling rancid stuff is apparently his hobby.

This time for a Cappuccino, delicious and served on the terrace

The burgers are not that bad but not that good, there's an old lady who was rude just because I was distracted, mam, I also work in costumer service you are not nice.

Excellent food and always good service

Great snack bar with delicious food and, above all, very friendly service. I often come here to get something with my buddy Frans

Had dinner at this snack bar last night with my family. The owner decided to take a seat next to us at the same table in order to have a very woman-unfriendly conversation with another customer at the table opposite him. This involved a sex scene from a movie where the woman is really strong and the owner, in particular, justified this to the customer. That if you are in a film and want to make a name for yourself, you should be okay with this. The Johan Derkssen story was also discussed in detail and it was said that something that happened 50 years ago has long been forgotten. Also by that woman. I found this very misogynistic, not a topic of conversation I wanted to discuss with my children. And certainly not at the noise level these two gentlemen spoke with. Unfortunately I left early because I couldn't hear this. Take ALL your customers into account! And not the one who is a regular customer!