McDonald's in Binnenstad-Noord

Terrible! You have to ask for your order, everything is cold and the ice cream is melted. I don't recommend it.

Typical McDonald's, food as usual. Good service. The stairs to the restroom are very steep, but otherwise everything is fine.

I've been here often; usually, it's the typical experience you'd expect. But today, for the first time in a long time, it exceeded my expectations. Whereas normally, when I order a plain cheeseburger due to allergies, I end up getting one with those disgusting fried onions. Today, I received a freshly prepared double cheeseburger, which was not only warmer than average but also incredibly well-seasoned. After having ordered a second double, one of the managers present came running over to say that they had accidentally given me a wrongly prepared burger. After which, a few minutes later, I received a fresh, warm burger back. Compliments to the Monday evening team and the managers present 🙏

Terrible experience. Waiting 30 minutes in an almost empty restaurant is unacceptable. On top of that, I was cheated out of an order of fries — I paid for two and only got one.

Nice, man, always good and always fresh.

Disgusting toilets, and forced to pay 1 euro!

The food took a long time to eat, but it was tasty.

Probably THE worst mcdonald's in existence. What do you mean it takes 21(!) Minutes from ordering to get your food. Its not like i had a lot. And when you tell them ur ice cream is melted straight from the moment you see it you get this horrible salty look. Like be faster and I wouldn't have to do this... also the lady was tucking her shirt back into her pants just to grab the food again right after. What the.... ? I get that its mcdonald's and not a Michelin star restaurant but thats just straight up disgusting. Sort your quality out. Cuz this ain't it.

The worst toilet situation I’ve ever seen. One toilet in a booth where you can see through the door and the legs are fully exposed, there’s a line outside and no privacy at all. It also costs 1 euro to even use this shitty bathroom. Bad!

Poor quality, half-collapsed ice cream, always the same loud and bad music

The portions of fries were decidedly small.

They forgot to gave us the stuff we ordered. Fries were missing, we got only sauces. We found out it later, at home, that the order is not correct and complete.

Ordered a Big Mc without pickles (luckily I just don't like them), then I saw a younger manager open my burger and quickly pick the pickles off, making me sick. You don't order without them for nothing.

What kind of McDonald’s doesn’t open until 10?

The manager kicked us out of the McDonald's and then the door started singing and then he started dancing along and he didn't do his work

Burger came a bit messy, but super tasty. Workers were very chilled, no running no yelling. Top

Always closed when you really need it (at night), but open when it is not closed.

Today I was hoping for a tasty caramel sundae after a hot day. Unfortunately, things turned out very differently; I have never in my entire life seen such a sad-looking sundae. More than half of it had melted, and the tip of the normally delicious ice cream lay centimeters below the rim of the cup. So I went over to the counter to ask if this was correct and if a mistake had been made, where an incompetent employee curtly told me that this was the way they make sundaes at this McDonald's. In short, don't go here, and for your own good, don't order a sundae.

Personally, I had a bad experience at the McDonald's in Donkersteeg. I ordered an ice cream and a Sunday, but what I got was an ice cream and a cup of melted ice cream. The Sunday was only half full and had hardly any toppings. As mentioned earlier, the ice cream on the Sunday was melted, and when I asked about it at the counter, I was told that this was normal. A week ago, I ordered a Sunday at another McDonald's that was twice as big and hadn't melted. Very bad experience; the only nice thing was the music. Definitely not recommended! Don't come here!

We were cheated out of 1 cheeseburger

The toilet was dirty, but the food there is good.

Lukewarm and cold food, not good.

The order arrived quickly and the team was friendly and organized. The food was fresh and hot, just as you'd want it. I especially appreciated the relaxed atmosphere despite the central location.

Perfect burgir, very fast and u can see them making it perfect

Good McDonald’s I’ve gone 10-20 times and they have never messed up my order

Good McDonald’s I’ve gone 10-20 times and they have never messed up my order

The food is exactly as you’d expect from a McDonald’s, which is a good thing when you’re craving it! They’re employees are always very friendly, even when it’s very busy. I once forgot my bag when I ate something there - they noticed it immediately and put it away neatly behind the counter. They knew exactly what I called for 10 minutes later and I was able to pick it up swiftly. Was reallly scared I lost my bag and everything I bought that day - fortunately I did not. :)

You pay €1 for a dirty toilet. Be careful sitting down; the seat is loose, so it's best to lean over it, otherwise you'll end up next to it. I mentioned it to a staff member, and she didn't care. AND I recently picked up a burger. When I got home, it turned out to be chicken nuggets. I think the order was accidentally mixed up, so I hope the other person was happy with their burger. I wasn't so happy; the price was cheaper than what I paid for. I then called and they said they'd send me a coupon, which I never received for a few weeks. Poor service, and always check your order because they don't pay attention.

A very sad McFlurry. Paying €3.50 for a 2-centimeter filling in the container is the epitome of shrinkflation. Never again McDonald's for me.

This is the worst mcd I've ever tried! The service was terrible. I tried to redeem french fries but it didn't work. Then I asked the staff but they said I had to wait. I was waiting for more than 10 mins but then they said "I didn't know what to do, you should I ask yourself." Then I asked to whom? where? Then the manager or whoever that lady was, she said "I don't know" but the way how she answered was so annoying and arrogant. TERRIBLE!!!!!! At the end I didn't get my fries at all. Which I don't mind but they didn't really helpful.

It's dirty dark and ugly I buy a macflurry and it's a quarter full and don't get a new one and says I have a big mouth and sent us away

I usually don't rate McDonalds but the staff here is to nice not to! We were looking for a place to change our baby's diapers and they gave us a coin to use the splendid clean toiletts and changing table before we even consumed anything. Thanks a lot!

They have packs of pokemon cards in the display case which makes it look like they are in the Happy Meal, but when we ordered 3 Happy Meals there were Squishmallow plush toys in them. When I went to the counter to ask, they said that they are out of pokemon cards and that they only have squishmallows now. I said that it is misleading because the cards are in the display case and no squishmallows and I asked for 1.75 euros back if I would return the unopened Squishmallow (that is the price of a toy) but that was not allowed. We ordered 3 happy meals for nothing, because we really came for the pokemon cards. The fries were cold and limp.

Waste of money. The "new" quarter pounder is just a joke.

It's a shame that you have to pay for the toilet and that the receipt doesn't come out.

The quality was noticeably worse than in Germany—there seems to be no such thing as a global standard. The espresso wasn't good. The stairs to the washroom were a real adventure.

Mc Donald's will never be quality food.

Very friendly and customer-oriented staff.

too good they even gave me 1 extra nugget

The food is good 👍 normal, honestly the service is normal... but the bathrooms are a disaster, you have to pay to access them but they are really dirty and one bathroom has a damaged door..

Top! What you expect from McDonald.

Why my food always arrives cold

Very good Mecces for a quick and familiar meal.

Wow, really dirty. Worst mac ever.

Super food mac is always fantastic

Very very busy, the tables are dirty and not cleaned much, the staff is slow and the toilets were the worst.

The food was dirty and I had to puke, the service was also bad, they didn't say anything, just that, but we had 4 meals and the atmosphere also had no decorations.

Cold food, bad service, employees that never heard of the word hospitality!

My order was ruined and had to be paid for again and I didn't get the coupons for free stuff because they only hold so much. The service was also bad and so was the quality of the food

Small, too busy and stuffy. Otherwise just the Mac and still had a pretty good meal

What a hassle to be able to go to the toilet here as a customer. Whatever happened to an old-fashioned "customers only" sign?

I asked more than 3 times to not put honey mustard sauce in my burger due to my allergy. They assured me they wouldn’t only for me to get the burger with the sauce I asked so many times not to put. Awful service, shame for all MacDonalds chain having employees like this

Omg name is macdonalds, easy and fastfood. But now price is like premium burger. Not anymore 🙏

Fine, not too good. Poor listening to dietary requirements. Always get a burger with pickle on it while I select elsewhere.

Horrible! With a Big Mac that tasted like vinegar and fries that probably died a year ago, the experience was terrible 🤮

Trays are dirty🫤 that's how I got them, I spoke to an employee and he said they were being washed

1 euro for toilet WITHOUT PAPER

My food bag was torn and I got everything back. I really didn't expect this, so the service here deserves 5 stars!

Oof, that toilet you have to pay 1 euro for...I've never seen such dirty toilets. Sincerely sorry and I will spare the details. This was a one-time visit and it will remain so.

Food was nice and hot, I forgot my fries, it looked nice and attractive

During the arrival of Sinterklaas, I bought 4 cold cheeseburgers that were inedible.

Bad, cold food. Unfriendly staff

The food was cold. The hamburger only had the meat and a single pickle, no sauce, no nothing. The McChicken was not good, the sauce was going bad, it was literally sour The Mcflurry was all melted since the beginning.

Absolutely horrible, wrong ingredients, Meat tasted sour(probably bad batch), missing parts of the burger. Never order from here

Pay 30,- for soggy fries and a dry burger and then they’ll charge you another euro to use the toilet. Place is dirty and staff is rude.

Waiting for an order for half an hour is definitely not according to McDonald's standards. Workers reset the order on the monitor so that everything is fine in the system, and then simply do not bring the order. Request top managers to respond to this!!!

Small, but when we arrived it was quiet. Not much else can be said about McDonald's quality. Service was smooth and impersonal as usual at McDonald's.

Typical MacDonalds. Same as everywhere in the world. Looking a bit grubby here and there and an extra €1 if you need to use the toilet.

The best way to eat really badly is to go to McDonalds.

The food is normal, it is well located but the umbrellas outside were closed, invalidating the use of the tables outside. I also don't agree with the € they charge, but if you have your receipt they will open the toilet for free.

We eat at the MCD as usual. Beautiful city and location also perfect.

Toaletę 1€ TOTALLY DIRTY NO SOAP 🤮

Cozy establishment with McCafe, without McDrive. It's a bit of a pain in the ass. Everything well arranged here.

Two cheeseburgers both cold. If you exchange one, you will receive one that is half frozen...

This is the least clean mac I've been to. Tables not clean floor not much cleaner. Drink was cup full of ice supplemented with flavor, when I asked the manager she did not understand me, only speaks poor English. Overall bad experience

Terrible service. I watched as the person in front of me was served inefficiently (an older woman who did not speak Dutch, but the employees refused to speak another language). Then I was 'helped' in a very unfriendly and unhelpful manner. I don't think they've ever heard the word customer friendliness here.

Ladies toilet dirty and defective. Men's toilet also dirty, no toilet paper available. But they do charge 1 euro to sit on a toilet as a lady. Shame on a multi-million dollar company, you can expect good hygiene... or is this a franchisee??

Great McDonald with great food, but often too busy with annoying kids 💀

After a hard day I decided to treat myself to a Big Tasty at McDonald's. From the first bite it was clear that this was the tastiest Big Tasty I had ever eaten. The juicy beef, the perfectly melted cheese, and the smoky sauce were all in perfect harmony. This delicious burger really made my day. Congratulations to McDonald's for this great experience!!

A maccie is a maccie, but this one is a bit sketchy

Mcflurry was made by someone with long dirty hair. Since I don't want a Mcflurry with her. Just asked for money back and got rid of it quickly. Dirty and retarded staff

Making paying customers pay for the toilet... SHAME!

Mcflurry less than a quarter full, you easily pay 4/5 euros for it. Hair from the man who gave it was also in there. Paying for the toilet, isn't it legally required that if you serve food and drinks you must provide sanitary facilities to customers???

Typical McDonald's you can recharge the devices as well in some areas

Dear German visitors, if you order fries, be sure to try this fries sauce, which is unfortunately not available here in Germany, because it is absolutely delicious.

Dirty tables, unclear paid toilets (also for customers) and typical Leiden cold treatment

Had some coffee, that was fine. Layout unpleasant. Tables not clean. The door on one side opens every time when people walk past. But the toilets are really bad. You pay 1 euro for the toilet, but the toilet seat was loose. Hook for coat and/or bag was missing. Door barely locked and no soap... they really need to do something about that.

Have it delivered. It was cold, the chicken was dry, the nuggets were no longer crispy and the fries were limp. Very disappointing. Had to wait an hour. I suspect that our order had been ready for some time before it was taken by the delivery person. Or Oegstgeest is too far to get excited about. Could they better adjust the fact that delivery is not possible there? Wasn't tasty anymore.

Ordered food for over EUR 55, but the staff were unfriendly and then my 4-year-old son had to go to the toilet and yes, you can pay another 1 euro. Instead of the receipt with QR that you can use to go to the toilet. No, you can dock again. And the toilet is filthy.

Food was delivered quickly and looked clean

Now access to toilet paper for 1 euro

There is little seating space available here. It was busy when we were there.

I just ordered a delicious CHEESE BURGER. I had a craving for that at the time....LEKKAH LEKKAH HÒÓRRRR (if you happen to REALLY FIND INTO IT).

I'm going to systematically downscore and boycott every fast food restaurants which charges customers for washing their hands, even after 2yrs of covid. Very toxic and harmful practice. (Please always remember, it is not the responsibility/decision of the staff serving there)

It's just fast food. I make much better burgers at home. I guarantee you that! But I don't always have time or plain patience to get everything just the way I like it. Well, just for those incidents, I really enjoy going to Macdonald's. Everything is (usually) just right there. I really like the self order stations. (Much better than the rival's..) The service is quick and ON THE SPOT. They work really hard to maintain the standards. They deserve a good word from time to time.

Good mac with great staff! If you meet a boy with white hair, say hi to him from Wester!

Relaxed McDonald's with a large terrace outside behind the business. It is never really busy and the food is always hot. Highly recommended

If you dare to charge a euro for the toilet, you could also keep it a little bit cleaner. Toilet paper everywhere on the floor, lame hooks that allow the door to open. No list of cleaning times. And you have to go to the toilet before placing your order, because you can still hand in the receipt at the cash register (not via the order post). If you go to the toilet afterwards, you are very unlucky. Dear McDonald's, this could really be different and more customer-friendly.

I love McDonald's too much... but the fries here aren't always hot enough

An ordinary McDonald's restaurant, nothing special except that it is messy and dirty and the food is often not warm.