Moana Poké in Binnenstad-Noord

Ordered twice in a row and both times it only arrived after 2 hours or more. The food is pretty okay, but you only get it if you call multiple times, and even then it takes hours.

Terrible place, don't order from them! An hour late, and the food wouldn't be delivered unless I called. Not to mention the delivery person, who contacts you by phone instead of ringing the doorbell to say he is at your door. Then you go outside and find the person sitting on a running scooter, and you have to walk over to him yourself to take the order. Also, due to the long wait, the poke bowl was lukewarm, which doesn't combine very well with raw fish. Not recommended!

No idea if the pokebowls are tasty. We’ve been waiting for an hour and a half already, they’re not answering, and the home delivery chatbot is giving us the runaround too. Now that I’m reading the reviews, I’m completely losing hope.

Worst delivery services ever. They are way too late and refuse to refund money after cancelling via thuisbezorgd.NL. Filthy dirty scammers. Never again

Waited an hour and forty-five minutes for the order and it was completely cold.

The food was delicious and filling!

Bubble tea was just unsweetened milk. Never coming back - it used to be good years ago dont know what happened

Via Thuisbezorgd. Took an hour, but it was delicious!! Definitely a bit healthier than all those other takeout meals. And the poke bowl is already cold! I'll remember this one, just order earlier next time...

You guys better stop. It's been saying "It's almost here!!!" for over an hour. This is truly tragic!

Family wanted to try something new, reviews here were mixed but we gave it a shot and were not disappointed. We ordered a couple hours in advance. Delivery was slightly delayed in the end (by 15 minutes) but the restaurant called beforehand to inform us, which I thought was a nice gesture. Food was good, nice portion sizes, flavourful. Would recommend giving it a try!

My wife ordered a poke bowl today at 17:30 with delivery at home. After one hour I decide to phone them but both numbers go to voice mail (!!!). After TWO HOURS I decide to grab my bicycle and go there. I get there and I see one of the 3 people from the shop discussing with a customer on the doorstep. I tell myself (here we go, not a good sign...). I follow the employee once he's done with the other customer, as he walks inside. I stand at the cash machine for 30seconds, before the guy raises his head and mumbles something to me. I go "I ordered a poke bowl at 17:30", this is the order confirmation." He puts a grin on his face, probably thinking "why is this dude giving me hard time tonight" and says "what address?", then he grabs the bag among 10 others on the bar and hands it to me without saying ANYTHING. I tell him, "I ordered a home delivery", he again mumble something about "our system maybe made a mistake". I repeat "I tried to call and the phone is not working", no answer received. At some points he cuts me off saying "do you want a drink?", grabbing a can of soda. I guess it was his way to say I'm sorry?!?! Get food at MOANA POKE if you want to be treated like a piece of garbage.

Do not order from here. They either take hours to make the delivery or don’t deliver your food like they did in my case. Incredibly disappointing

Great staff! Very friendly. The food was also 10/10! Definitely recommended, regards, Jassi

Super-fresh poké bowls with a wide selection and delicious, well-balanced flavors. Friendly service and a relaxed atmosphere. Perfect for a quick but healthy meal!

Delivery takes more than an hour longer

Delicious food, slow people (also understanding), nice atmosphere, food was late so I got it myself

I've struck a lot of deals. But this one was too good to pass up.

On behalf of the LUMC staff. We thought we'd order a poké bowl with the team. After a two-hour wait, it finally arrived. The order was incomplete and not at all what we'd ordered. The extras we paid for were also nowhere to be found. Such a shame! We immediately called you, of course. They told us to send a message with the incorrect items, but we received no response. Such a shame! This is so disappointing. We're absolutely gutted. We'll never order from them again.

I ordered from Thuisbezorgd, but it arrived too early, so my phone rang twice during class, but that wasn't a big deal. When I brought it in, I also paid extra for soy sauce, but in the end, I didn't get any soy sauce at all. This is the second time this has happened, and they don't provide chopsticks, only forks.

Ordered two poke bowls and a bubble tea. It arrived 40 minutes later than the maximum delivery time indicated on Thuisbezorgd. The rice had turned into rice porridge and was soaked in soy sauce. The containers were also very greasy on the outside and smelled strongly of fish. Almost as if they did this on purpose? The wrong bubble tea was delivered, and the tapioca was a large block instead of individual balls.

Worthless company. Ordered through Uber Eats and was supposed to be delivered at 5 PM. Still nothing by 6 PM. You can't call them either because none of the numbers work. I got my money back from Uber. And they're going to kick this company off the platform. Tip: never order anything!

I used to come here often when it was in a different location in Leiden and I really enjoyed the bubble tea but now it's completely different. Quality of food is underwhelming and last time I ordered bubble tea from the menu it came with just the base (tea and jellies) without the extra bubbles they offer AND without the components that come with a drink. The tea istelf had a very suspicious after taste like it was there for a while already and not freshly made 😳 Very disappointing.

Ordered food at 6:50 PM, supposed to be delivered between 7:20 and 7:40 PM. It's now 8:31 PM and I still haven't received anything. I've also tried calling several times, but no one answers.

Maybe stop selling coffee. I ordered a cappuccino and got a cup with almost half a liter of super-hot milk.

Had a delicious meal today, delivered quickly! Thanks for the coke, and greetings from the Lucardi staff 🫶🏻💫

pokebowl inedible. 1x and the last time.

The poke bowls are super delicious with fresh ingredients! Great atmosphere and very friendly service! The plates are full and also include delicious bubble tea that you can create yourself. I definitely recommend trying their delicious poke bowls there.

Good food delivery takes a minimum of 1.5 hours and they just don’t pick up their phone

Great service! Fast, friendly owner

It is the best food and bubble tea shop, the staff is friendly and the food is prepared super quickly and super delicious👌👌 definitely recommended, come by!!!

The poke bowl was fine, nothing special. The service was terrible; they were easily an hour and a half late, which isn't too bad considering the other reviews. They don't answer the phone, don't answer, or even push you away. They also don't deliver your full order. The spring rolls were missing, but to compensate, there was an ant and a beetle in the bag with the food. Enjoy! Long story short, please go get your poke bowl somewhere else.

Thank you for paying €2.50 for delivery. Ordered around 6:30 and food was delivered to my door at 9:15 PM.

I will order from here more often!!

Nice service but that's it. The food is not worth it, it was very dirty and when we received the food the shrimps turned out to be spoiled and chicken was full of weird watery substance while it had to be fried. Not sure when the sanitary inspection was there last

They use other ingredients than chosen, a shame but never again!

The food was good. It's just a shame my delivery driver scolded my "cancer mom" when I asked him to come to the second floor.

I ordered recently and the service has really gone downhill! Trays aren't as full as they used to be, and it seems like the love for the restaurant has gone.

I ordered two bubble teas from you today: one coconut milk with mango pearls and one taro milk with lychee. Unfortunately, this was very disappointing. The coconut milk tasted like regular milk and had no recognizable coconut flavor, and the mango pearls seemed to be missing. The taro also had little to no flavor and there was no lychee in it, as ordered. I wanted to share this with you, because I am normally a fan of bubble tea and was hoping for a nice experience

Unfortunately the service was very bad. They were busy with each other. The boy who made our bowls had very dirty gloves and the bowls looked dirty. When I said something about it, he tried to wipe it away with a napkin which unfortunately did not help... then I just left with the food. Not satisfied. Would actually like my money back.

Interior is really cute, but unfortunately, that's it. Came here to get Boba, but don't let its nice visuals fool you; it was unfortunately undrinkable. The milk tasted like literal sausage water?? So disgusting that we couldn't even finish it. The music blasting from a singular speaker located on ear level when seating added to our stay being nothing but uncomfortable.

Really so poor. I ordered 2 poke bowls and a bubble tea. For one poke bowl I had chosen tuna as protein, for an additional charge. There were literally 6 cubes of tuna in it. In the other bowl tuna and salmon, both for an additional charge. Just as poor. For more value for your money you can better order a poke bowl somewhere else and skip this one. The bubble tea was also disappointing. The straw was too small for the tapioca. When ordering online I asked for extra brown sugar syrup in the drink. Unfortunately, that was not included either. Plus point: the poke bowl was tasty (but also hard to mess up).

A minimum order amount of €25.00 is already a bit above the amount I have in mind for 1 meal for 1 person. The delivery costs of €2.49 is average for Leiden <=> Katwijk. The type of food is not immediately my favorite. So it does not come to an order, due to my personal selection.

Bubble tea not recommended! Tasted very watery and both even tasted a bit sour. Dirty floors, ew.

It will make you full if you are hungry and in a hurry. However, some of the ingredients do not taste fresh and for the quality it is overpriced. The music, dust and fake plants still with the price label do not create a very nice ambient.

Really nice food and friendly staff.

Not recommended for delivery. Saturday evening, ordered food and drinks. Waited for hours and never arrived. Really scandalous!

Loved my eat-in poke. Nice and friendly staff.

All 4 bowls contained one or more ingredients missing. We even paid extra for this. Also 45 minutes late. Hopeless service.

The boba is highly recommended as it is very tasty. It was all good, but me and my girlfriend found it a bit uncomfortable, it already looked nice, but I think it could use a little more decoration.

Great tent! Very friendly owner was able to get a bubble tea for my daughter at the last minute. Very happy, great service.

Really sad that the rice last night was burnt in our pokebowl. Since it was valentine’s everywhere including here was busy, but then couldn’t even eat it after waiting so long

I worked in Leiden for 10 days and wanted healthy dinner options. This was the perfect choice! The medium sized meals were perfect for me and I have a big appetite. Overall, great healthy food, reasonable prices and friendly staff.

I've worked at bubble tea store in Dublin, and this place's bubble tea was TERRIBLE I've ever had. There was no syrup so that the taste was literally just WATER flavour, the tapioca pearl stuck together and didn't even come off. We wasted our money :/ don't try bubble tea at this place

Ordered food and it took a very long time (at least one and a half/two hours) before it was delivered. When it arrived the hot food was FREEZING COLD. Never order here again!!!!! Pokébowl was also not complete in terms of toppings.....

Very friendly owner and great food. Will definitely eat here more often.

Super nice young entrepreneurs. Food is super fresh and above all very tasty. Lots of variety, highly recommended.

Poke bowls are great and look good. Inside it looks cozy and the employees are very friendly. Definitely take a look!

Have ordered several times, always delicious. Also now the new location!

Received a tip from a friend to get takeout here. Fresh, tasty and super friendly customer service. Been to many places, but this is really the best.

Dry chicken. Missing topics. Shrimp was tasteless. Never ordering here again.

Always delicious poke bowls and super fresh!!😋😋

Good food, good service, nice people

Heerlijk eten, de werknemers waren erg klantvriendelijk en kreeg mijn eten sneller dan verwacht

Delicious poke bowls and bubble tea! I had heard about this store on social media and thought I would take a look. Great!

Very quick service and also tasty food for a good price.

Nice staff, quick service and the food was good.

Delicious food, fresh ingredients and lots of choice. Friendly staff and a cozy atmosphere. Definitely worth repeating!

I had a great experience at Moana. The food was delicious and I received fast and friendly service. I will definitely return again!

Very good service nice employee

Very nice atmosphere and good help. Food was tasty

Very friendly service and very tasty drinks

Just ordered a chicken bowl and it was delivered very quickly, 25 minutes and they were already at my door. It was delicious!!!

Delicious poke bowls and good communication!! :)

Fantastic pokebowl, super tasty

1. If you have an order with 3x chicken, make sure you take off your dirty fish gloves, the containers stink of fish and you can see the greasy fingers on them, ruining the whole meal because you get the smell through your nose while you are eating. 2. It took 1.5 hours for the pokebowl to arrive, so a cold bowl of food doesn't seem to take very long..

Food was delicious, fast service, nice staff, great business

Very helpful, the poke bowls were generously filled. And you can sit comfortably there

Great experience! I always like the food but when I ordered in store the first time there was amazing customer service :)

I didn't get salmon, I only got it after half an hour.

super friendly staff and very tasty poke bowls!! definitely recommended

We were helped quickly. Delicious, well-filled pokebowl with chicken gyoza. Not expensive and delicious food. Recommended!

The food was very tasty and very good service!!!

Very customer friendly and poke bowl was delicious. Definitely recommended!

Tasty poke bowls and convenient location close to the station

Super tasty, ready quickly and a very cheerful man behind the counter!

Good service and delicious bubble tea 🫶🏼 come and order something every few days after school.

Great place! Fresh ingredients, good taste and fast and great service

Always very tasty! Good service!

Super good quality on Tobias' order!

Super friendly employees and even made the order half an hour earlier because we were there earlier! Definitely come back again!

Delicious poke bowl and ready quickly!

Ordered last night in Katwijk, it took 1 hour and 40 minutes before they arrived, but in the end it was disappointing. Too bad you can't give half a star... they were definitely worth it.

I will never order from here again. Order arrives with everything missing: no Dubai chocolate bar, no chopsticks (I also paid for it, which I find ridiculous), not the right toppings and no extra salmon (also paid 3.50 for it), also no soy sauce ( also paid extra). Then there is a piece of avocado in it that is not ripe, which looked like a brick (again paid €1 extra for it). Finally they brought the chocolate bar... Dubai chocolate bar is so dirty I don't understand how you can sell it.

Nice place with good poke bowle. Very friendly staff! I recommend it.

A cozy place to eat, nice interior. Highly recommended!

It’s a really nice and comfortable place to hangout in

Service is amazing and the staff are very very sweet☺️ LOVE IT!!

Food was delicious, the Chicken Katsu bowl was substantial and full of tasty veggies also!

Staff works very well and more importantly, the food was very tasty and healthy and good coffee!

Ordered a poke bowl tonight at 6:15 PM and still nothing arrived at 8:10 PM. Called at 7:35 pm, the standard response was that the order had gone out and it was busy and then the phone was hung up! Called again at 8:30 PM and was told my order would be delivered within 60 minutes from now!!!! With the excuse that it was busy! Very unfortunate because the food is always good, but I think waiting more than 2 hours for your food is very long! Ultimately my delivery was delivered at 8:50 PM with an apology and a free can of coke from the delivery person, but in the end he couldn't do anything about it.