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4,1

Gebaseerd op 1.330 reviews gevonden in 1 websites

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Nº 305 op 517 op Nijmegen

Nº 4 van 6 Sushirestaurant op Nijmegen

Score
MeningenOpmerkingGoogle1.3304.1

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We went for lunch on a Sunday. The restaurant is super stylish and cozy, and the food was delicious! The friendly owner spoke three languages, which was fantastic – we had no trouble communicating! That's why we give it 5 stars!

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Olja Lang . 2026-09-13

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A very pleasant place to eat with the family. The staff is friendly and the service is quick and efficient.

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Manuel Izquierdo . 2026-08-20

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Beautiful place to enjoy a nice meal! Highly recommended.

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Björn Roelofs . 2026-08-17

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We found the food better 2 years ago.

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Nagelproduct . 2026-08-14

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Went to eat at Sumo today. The sushi was not fresh, nor was it warm when it should have been. The mushrooms were ice cold. There was a choice of 4 desserts, which couldn't even be called desserts. The avocado in the sushi was brown. It also arrived very quickly every time; I am not used to this. To be honest, I have also never seen so little choice at an all-you-can-eat place. There were a lot of flies outside; it was also a real shame that there was nothing for the flies. The service was friendly, though. Not worth repeating, and that for €77.00 excluding drinks for 2 people.

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Britt Riedel . 2026-08-12

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Really enjoyed our time at Sumo Nijmegen! A nice, cozy place with a relaxed vibe. The food was top-notch: fresh, flavorful, and beautifully presented. You can tell they pay attention to quality. The service was friendly and not pushy. This is highly recommended for a night out with friends or a date. We will definitely be back!

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Indra Staffeleu . 2026-08-11

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Tasty, but not much better than others. Sufficient selection and fairly fast service.

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Bjorn . 2026-08-10

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Chicken bowl was a disaster, chicken fried in some old oil, hard pieces, very poor Chinese food, only the place was good, best regards

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Hehe Hehwh . 2026-07-22

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You can order everything via a QR code, which will then be brought to your table.

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Andre999 Agterberg . 2026-07-15

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10.1/10 Had a delicious meal, friendly service, and a pleasant atmosphere. Was bothered by the setting sun for a moment just as we sat down (around 7:30 PM).

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Ivo Leenders . 2026-07-13

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They don't clear tables enough They do bring them, though, and it's delicious

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Mieke en Peter . 2026-07-11

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Dinner from 4 p.m. That was nice, because we didn't want to wait any longer. Unfortunately, no explanation the first time. The food was otherwise fine; you could choose from the basic menu or pay extra for a premium menu. The basic menu still had enough choice.

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Sonja van Dulkenraad . 2026-06-25

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We ordered from this restaurant today. The delivery took 2 HOURS. They claimed that they came to our adress, which we were sitting and waiting our order to get delivered. After 2 HOURS LATER, they delivered the exact same food, which has been prepared for the first place. Very disrespectful, and not customer friendly. Never going to order again.

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İsmail Can Karaoğlu . 2026-06-15

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I was there on Monday. Now I have salmonella, which I think says it all.

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Wolfgang Wagner . 2026-05-29

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The food was good, it was delicious; we took the premium option. But the service wasn't even a 0. I have never experienced anything this bad. The ladies all had an attitude that stretched from here to Tokyo. Our order was mixed up multiple times, and when you mention it, they just look at you in utter amazement. Tables are not cleared even though the next round has already arrived.

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Canan Demir . 2026-05-11

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I visited Sumo frequently when they still had a branch in Haarlem. I must admit that Sumo turned me into a fan of all-you-can-eat sushi. It is not of the highest quality category, but you can certainly stuff yourself with all kinds of sushi and grilled bites. In my memory, Sumo was better than what I experienced tonight. Bland flavors and dry rice predominated. The service was fine: quick, friendly, and with a smile.

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The Chef Builder . 2026-05-03

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Good value for money. Large portions, fast service. Definitely worth a repeat visit.

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Richard Jans . 2026-03-15

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The sushi was very tasty, some things were a bit bland, but overall it's one of the better sushi places in Nijmegen. One minor point, but it's part of the concept. The staff doesn't come around very often, so you have to communicate a lot over the phone.

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Maarten Witteveen . 2026-02-23

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Incredibly delicious sushi and other dishes. Excellent service and very friendly staff, and a beautiful new decor inside the restaurant. Oh, and the new tableware contributes to the beautiful presentation of the dishes.

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Ferdinand . 2026-02-14

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Delicious food, atmospheric interior. I was very pleased with my visit!

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Roksa . 2026-02-12

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A cozy and atmospheric restaurant. The Japanese blossoms all around are also lovely. The staff is pleasant and friendly. The food was also delicious. The six of us had a wonderful evening.

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Remon Peters . 2026-01-31

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I'm never coming here again, f e n c e n t… I've been poisoned

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Jemoeder Jevader . 2026-01-23

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I came here for lunch today with a friend. We had diarrhea shortly afterward, and we're both feeling very nauseous. The food was cold and tasteless. I really don't recommend this place.

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Aysenaz Isitan . 2026-01-23

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We had two delicious meals. The selection is enormous, and the dishes are always served quickly. The premium menu is definitely recommended, but the regular menu also offers plenty of options. Highly recommended.

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Robbert van Oorschot . 2026-01-05

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best sushi place in Nijmegen in my opinion! very nice looking on the inside, lots of tables and always delicious food

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Marlie Lu . 2025-12-09

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Visited Sumo again after a long time. Last time was before COVID, and unfortunately, things had deteriorated. Sumo is back in full force. The food was delicious and varied. The service was also excellent. We'll be back soon.

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Sidar Kotan . 2025-12-08

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We ate here again after a while, but it was very disappointing. The menu has become so sparse, so you're practically forced to choose the "premium" menu. That's not even a bad thing, but the food is simply not good quality. Many dishes don't taste fresh, aren't cooked properly, or are simply not tasty at all. In short, I wouldn't recommend anyone to eat here.

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Jojo . 2025-12-02

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My favorite Sumo Nijmegen The tastiest...

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Gabriella Bazelmans-Janssen . 2025-11-30

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Didn't receive some dishes again, so there's no point in complaining.

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Christian Assmann-Jansen . 2025-11-27

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We ate here on Friday, November 14th, for the first time in a long time. The menu has deteriorated; for more options, you now have to go "premium." Several dishes were served cold, and after complaining, they were returned reheated. The lamb chops arrived with a hair in them. When I raised this issue, the manager came to the table, and he was the first to say he didn't have any kitchen staff with long hair. I paid the bill and left; my appetite had already gone. Poor service and poor food. I won't be back and would advise anyone not to eat here if you expect anything close to quality.

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Bob Steenaart . 2025-11-23

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Sumo has been my favorite restaurant for years. The quality is consistently excellent, and everything tastes fantastic. It's a bit noisy since the last renovation, but otherwise, it's fine.

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Games 'n Stories . 2025-11-22

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This was simply delicious, we will definitely come back here

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Flup Flupper . 2025-11-12

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I'd give it a -100 if I could. The manager (I think?) is a truly awful man. Very aggressive, rude, and mean. I think he acted that way because it was quite busy, but that's not your guests' problem. You're chasing them away!! Unfortunately, I'll never come here again.

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Noa Roelofs . 2025-10-29

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shit place, you make a reservation and are sent away

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Jaron de Jong . 2025-10-25

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It's bizarre how bad it has become here and you also pay the top price 😂 Sent back 3 plates of sushi and they don't even ask why?

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Ufuk Ozcan . 2025-10-24

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Good Sushi with a big variety of Maki's and other rolls... Very friendly staff and good service... Unfortunately,a bit cold near the Windows

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Simon Prucha . 2025-10-18

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The food was, as always at Sumo, good, and the selection was plentiful. The service was quick and uncomplicated.

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Jan-Theo Schulte . 2025-10-15

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We had a delicious meal. Very friendly service. Highly recommended!

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Vivienne van Opbergen . 2025-10-14

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The food was okay, nothing Amazing but it was good. However the service was worse. We ordered and got our food quickly but the drinks, we had to ask for a menu separately and the server didnt know anything about them. After the main dish we ordered a dessert which we waited like an hour for while the servers were passing by and the restaurant was mostly empty. At the end we went to ask for a check and didnt get the dessert at all.

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Eden Died . 2025-10-12

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Just ate here for the first time. We noticed that the menu was VERY basic, almost nothing with tuna, not even California maki. The sushi was served quickly, but some of it was very cold, as if it had come out of a refrigerator. We had to send the chicken/shrimp skewers back to the kitchen because they were cold, including the beef and chicken strips. We also had chili shrimp... Yuck, yuck, it looked more like shrimp floating in a Mexican soup, sweet and sour with corn?! The only thing that was actually warm was the fried shrimp. Anyway, it's a spacious place, small tables, and cold... €41.50 per person, I don't think it's worth the money!

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Danielle Prinsze . 2025-10-12

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Great sushi, sometimes the portions are a bit too large, making it difficult to vary your order. You'll be so full. They also try to seat you by the window as much as possible (because that makes it seem busier than it actually is). They don't need to; the quality and speed of service are more than good.

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Christi de Cocq van Delwijnen . 2025-10-01

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We ate here on the spot. From the first course (chicken terriyaki) to the lemon cake dessert with ice cream, it was a true taste sensation. The white rice was also really delicious and the sushi was excellent. The beef was also wonderfully tender. The decor is beautiful and the staff friendly. Ordering is really quick. In short: we'll be back.

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Alexander Jonkhart . 2025-09-27

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Delicious food and good service.

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Gaby Dk . 2025-07-17

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Price quality far below average

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Joshua . 2025-07-15

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Sumo was doing much better in old days It has been some time since my last visit. Recently i had dinner with some friends, the food was really bad! Alot of strong flavor enhancers which you can notice in each and every dish! You guys need to do something about it! I won't be visiting sumo anytime soon!

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Anas Baqdounes . 2025-07-04

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The food was good, temperature of the food is great, one or 2 of them were a bit colder. My only concern is that the waiters couldve been a bit more assertive. After the food has been served and your tray is empty take the empty plates with you.

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Nathan C . 2025-07-02

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The food was fine, I think the branch in Arnhem is better.

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Kayleigh Bergenhenegouwen . 2025-06-30

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Maybe my #1 sushi place and even my favorite restaurant in Nijmegen! I've been coming here for years! I also order often. It's super tasty, fresh and the sushi... well... what can I say. It's DELICIOUS. I personally find the prices incredibly low for what you get. So it's quite cheap and the quality is TOP!

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Afiya Wolf . 2025-06-05

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Ordered sushi today, looked good, and delivered faster than planned, I always order sashimi, they looked good, unfortunately there were big bones in it and I'm afraid I swallowed one, too bizarre for words that this is allowed! It's that I have to give 1 star, but because of such a failed action I would rather give them a 0, in addition, when you call they don't answer and to leave a message the connection is immediately disconnected. This is not how you treat customers

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Corrected Insomnia . 2025-06-03

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Most of the staff does not speak Dutch. I refuse to speak English here. Waiting for food takes a long time. Where almost everything from my partner was already on the table or had been eaten, I was still waiting. I asked for service twice but there was no response. Until someone walked by and we pulled her by the sleeve. Then you say what is there and then I have to say what has not yet been delivered... you do have a system that states what has already been delivered or what still has to be delivered. But I assume... not even a response of oh how annoying we will sort it out for you as soon as possible. Food was put on the wrong table several times. When we indicate that we do not want to continue eating in this way. You get the response: it is yes or it is no. Just sat there for an hour so also paid for an hour! NEVER AGAIN I WILL GO THERE!

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Iris Spalburg . 2025-05-29

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At Sumo Nijmegen you can enjoy delicious sushi in a pleasant atmosphere. The staff is friendly and the service is good. The assortment is somewhat limited compared to other sushi restaurants, but overall I am satisfied. A great place for an evening of sushi eating!

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Maikel . 2025-05-27

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So a friend of us suggested the place for dinner, We drove from Kleve to Nijmegen. The restaurant employs the concept of all you can eat. You can order using the tablet that lies on the table every ten minutes. The menu is. Very diverse, including sushi, grill, soups, stews, and so on. The sweets are out of this world!! We paid approximately forty euros per person for the premium menu. The experience was definitely worth it. PS. The food was so good that I didn't even have time to take pictures of it🤩🤩

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Aaya Al Kawaz . 2025-05-13

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Delicious food and great service

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Batoul Alfazaa . 2025-05-03

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Yesterday we had dinner at Sumo with friends, and upon entering we were greeted with a grumpy welcome. The food was cold, seemed old? Not fresh. Indicated several times that it was not to your liking and did not taste good. There was no response to this and nothing was done about it. We arrived at the GP emergency post the same evening. Here I was told that I had suffered food poisoning, was sent home with severe stomach pain and was given medication

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Suzan I . 2025-04-23

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One of the better Sumo establishments. There is always something better to be found but the price/quality is a big pass!

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Bryan . 2025-03-30

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Tried again after 8 years and now know for sure never again.

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Antoine Van Rijsbergen . 2025-03-24

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It was again very tasty and the food was delivered quickly. Greetings Lola

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Lola Heijnen . 2025-03-01

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Even the first round we had to wait 40 minutes. Really not recommended, I would never eat here again.

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Bella T . 2025-02-15

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The best sushi I've ever eaten. Great selection.

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Patrik . 2025-01-27

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It may be because of the time, Saturday evening, but what a crowd! After waiting an hour we had two pieces of sushi and then decided to go. Luckily we only had to pay for the drinks. There were hardly any staff and there wasn't an empty table. The people around us also indicated that they had been waiting for a long time and you heard dissatisfaction everywhere. A real shame because I used to have a much better experience here. Fortunately, we were able to join a pizzeria around the corner that same evening.

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Sytze Van Der Veen . 2025-01-25

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We had a delicious hot lunch at our favorite spot in the restaurant. Thanks for the delicious food and see you soon.

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Laura Bergervoet . 2025-01-05

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It's very nice and cozy inside and the food was also very good I can highly recommend Crispy Mayo but the service was very bad

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Luisa Stemann . 2024-12-28

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Food was delicious....Service chaotic. Food was placed on the corner of the table, but when asked what it was, it could not be made clear due to the language barrier and lack of interest.

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Nelly Vosman . 2024-12-06

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Had dinner with friends yesterday. Food was tasty, but service was poor. We received our order very late on the table. We didn't even receive some orders. This could be better at Sumo. For the rest a great atmosphere.

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Mustafa Deveci . 2024-11-24

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Asked several times for a drink but it always took a very long time. Or they didn't even come back with a drink. That was disappointing. Food was fine

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Marc Van Der Lienden . 2024-11-22

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Ordered here yesterday and got really sick after 2 hours. Salmonella. I work in the catering industry myself, so I know how annoying it is when guests don't let you know. Of course, I had to call in sick for my own company the next day. Called the restaurant as a review can have a big impact. They recorded with “oh really? I haven't heard it from anyone else" when I indicated that I would like to let them know to give them a helping hand and to warn them, the answer was: "oh that's why okay, all good thanks!" Hence the following: accidents can happen, but what matters is how your colleagues deal with them.

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Pien Neienhuijsen . 2024-11-16

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Very mediocre experience. Upon arrival everything was okay, we could order drinks and food via the tablet. 3 dishes per person every 10 minutes for 2 hours. However, the food was not that tasty. Sushi was decent, but the fish was not tasty and some pieces were rolled very sloppily and finished in a hurry with a sauce. The other dishes were not tasty. The grilled skewers were terribly tough and dry and also cold, as if they had been there for hours. Almost all dishes were also topped with far too many sweet sauces. Even the fruit was not ripe at all and not tasty. The atmosphere was okay, but the service rarely took the plates away. For the money you pay you would be better off going to another all you can eat place, because this one is really low class unfortunately.

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Geke . 2024-10-27

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Lamb chops and steaks not grilled at all, but served to slaughterhouse customers? Salmon is as hard as rock. This is the worst dish I have ever had.

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Max . 2024-10-22

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Awesome "all you can eat" option. Recently, they added new tasty options in the menu. Good quality sushi! Nice place. Friendly staff.

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Florin Despoiu . 2024-10-19

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Delicious food with something for everyone. You can really try out a lot of dishes there. However, the new price of 41.50 and the drinks included are now relatively expensive. You can definitely expect to pay €55-60 per person.

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Christian Jäger . 2024-10-12

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They have nice varieties of sushi! Super friendly staff!

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Mic . 2024-10-06

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Went here for dinner with work. I usually eat vegan in restaurants, but that is not really an option at Sumo (or at least not clearly indicated). I found the ordering system clumsy, partly because a large part of my order did not go through or did not arrive, and we always had to figure out which of the dishes belonged to whom. There was also very little information about the ingredients of dishes on the tablet we had to use to order. The food that did arrive (sometimes after a very long wait) did not taste bad, but it was certainly not special, and in all cases already lukewarm before it was delivered. I found the drink selection limited. I understand that the fish and meat dishes were good and I have to say that overall they looked good. The interior is not very attractive. The staff is very friendly. It is certainly not "all you can eat", as some of the dishes did not arrive. For about 55 euros I had two bowls of lukewarm fried rice, 8 tiny lukewarm vegetarian spring rolls (lots of dough, almost no filling) with just a tiny bit of chili sauce and a small bowl with some lukewarm and watery grilled vegetables, and three glasses water. All in all, I don't expect to come back here again.

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Disso Nancy . 2024-10-04

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Nice restaurant but nothing special. You can taste a strong ginger flavour in almost everything you order, especially the meat dishes and I’m not very fond of that. Unfortunately I did not taste one single dish that I fancied. The people who brought the food to our table was rude and only spread bad vibrations. There are far more better restaurants with asian cuisine than this, would not go back or recommend.

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Sofia Öling . 2024-09-23

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Awesome "all you can eat" option. Good quality sushi! Nice place. Friendly staff.

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Florin Despoiu . 2024-08-11

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Delicious food, fast service via the intuitive tablet. Friendly staff, small issues that do not run smoothly (a lot of salt on the soy beans without asking) are resolved quickly and without any problems. Drinks are not included, so the bill is quite hefty. We hope to see you again next time!

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Gideon van Zoest . 2024-07-27

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I don't think you go to Sumo for the cozy atmosphere, but the sushi is always good, service is fast and friendly! Been coming here regularly for a long time and never had a disappointment. Lunch is also recommended!

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Noortje . 2024-07-21

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The food was delicious and the service was fast.

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Esther van Toor . 2024-07-20

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I really liked the sake wasabi sushi rolls. Would surely revisit for more..

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Durba Chatterjee . 2024-06-25

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Simply delicious Sushi. Delivered quickly and good service.

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Aaron Glasius . 2024-06-23

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Nice service. Drinks were cold and served quickly

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Konstantin Löwels . 2024-06-19

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My favorite AYCE restaurant in Nijmegen. Sushi is delicious and freshly made. Definitely try the spicy tuna roll or the sake wasabi!

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Anna Pabst . 2024-06-11

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Very nice place for all the situations that you want to enjoy of. Nice people nice service and nice food

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__SinGap__ . 2024-06-10

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Great place, large but still intimate. Delicious sushi, the best in town!

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Ard Kelderman . 2024-05-26

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Fantastic restaurant with delicious food and beautifully decorated, fast service and good price-quality ratio. I recommend it to everyone

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Kim Bosch . 2024-05-26

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A bit expensive for the selection you get… one piece of sushi comes per order and you can order maximum of 4 items so 4 pieces of sushi. Some sushi comes in two pieces so the description could be more detailed. Overall, the food tasted great and the sushi was fresh and tasty. I loved the squid skewers and fried rice. Food came out a bit slow. There was ice cream at the end that was not on the menu.

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Luanne Dinh . 2024-04-29

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One of the very few AYCE concept restaurants that actually serve quality fish. I was also pleasantly surprised that the fried shrimp was nice and crispy.

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Dirk van der Lee . 2024-04-07

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Beautiful restaurant, warm welcome and great dishes!

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Richard van Kints (RTB Café coffee reviews) . 2024-04-06

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It has nothing to do with Arnhem Sumo. It's not delicious and the service is poor.

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Arzu Akdari . 2024-03-20

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Great Sumo, like all Sumos. Service was fine. Food was tasty. Furthermore, a real all-you-can-eat.

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Yvonne Argoudelis . 2024-03-18

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Never been, I don't know this. But go again and then in more detail.

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Edwin Hendriks . 2024-03-17

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Had dinner there with 4 people. Overall we really liked it and had a lot of fun. The food was very tasty. Orders are placed in rounds on a tray with the name of the dish and a picture. Each person could order 4 dishes per round. The only slightly negative thing was that the food was delivered very slowly; sometimes you had to wait several rounds until something that you had ordered in the previous rounds came. You also can't tell what kind of dish was brought because it wasn't explained. Then it often happened that you ate the dish your friend ordered.

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Christin Kolb . 2024-03-12

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Delicious food, but because the restaurant is so huge, the staff cannot keep up with the orders, so you always have to wait a long time.

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Rick van Leeuwen . 2024-03-09

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Quality of food is very good. But waiting 45 minutes for a fried rice is not correct. So is the waiters' info that the fried rice had salmon. Not true. The served salmon was not from the steak as promoted on the menu, but from the fatty belly. Poor service with lies.

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Hemmie van xanten . 2024-03-03

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Good food, never had such bad service. Apparently we were in a mode where everything that could go wrong went wrong.

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patrick brom . 2024-03-03

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Service was not good, cold food, long wait for the food.

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Holly Rawlins . 2024-02-25

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It was far too busy for the number of employees, cold dishes, long waits, one drink order, the rest never came. I felt sorry for the staff, who couldn't do anything about it. Don't like complaining and can imagine that there is also a staff shortage? But if you allow so many reservations in a restaurant with this capacity of service, you are asking for dissatisfied customers.

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Nick Wezenbeek . 2024-02-25

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Just had dinner at Sumo Nijmegen. The place was very full. No tablet available, they were all occupied. Therefore, I had to order with a note, which then remained in the waiter's pocket. Lipstick on a wine glass. We eventually received a tablet, which were registered together with the table behind us. Those men have already left the table prematurely. As a result, their costs were added to our account. In short, not worth repeating

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Marlous Vermeule . 2024-02-24

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The restaurant looks nice but the food is not nicely finished and of mediocre quality. If you go to these kinds of places often you expect a more interesting menu. We were there on Saturday and the entire restaurant was full, which unfortunately the kitchen and servers could not cope with properly, so it took a really long time for each small dish to be served (30+ minutes). Ordered another tea at the end and it took almost 40 minutes for it to arrive. A shame as it is not cheap, you can expect a lot more from it. Not recommended!

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Janne Frijns . 2024-02-20

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Many of the orders do not arrive. Bar, service runs poorly. Ordered Springrolls 3 times via iPad, received 1 time. Never got much more. Sometimes also cold Sumo puts a good manager in every department. Waited over an hour for my warm Sake.

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Miquel van Kingwood . 2024-02-17

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I used to love coming here but after tonight, I think I will stop coming here for the time being. Food of the first 3 rounds didn't show up. We maybe got a lost item here and there when we were ordering for round 4 & 5. The wait time was also long, for the first few dishes we waited at least 40 minutes. The restaurant was extremely busy. And we weren't the only table complaining about missing dishes and it taking long. The beef was too tough to chew. We needed to move tables so that they could accommodate a big group. Thankfully the switch with the tablets did go well. The staff was friendly so that at least made it more pleasant!

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June “Jia” . 2024-02-17

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Soortgelijke restaurants in Nijmegen

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4,2

107 meningen

location-iconVan Welderenstraat 48A
Sushirestaurant
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It was delicious, good sushi, very flavorful, I really enjoyed it, it was damn tasty

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3,9

122 meningen

location-iconMolenweg 6
Sushirestaurant
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Super delicious food; if you love sushi, you definitely have to come here! And the price is really good too!

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4,6

245 meningen

location-iconBisschop Hamerstraat 1
Sushirestaurant
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To be honest I never understood why people like Sushi. This sushi from sushipoint was the first time I truely enjoyed it. Both the sushi and pokebowl were very tasty. I recommend it

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4,8

273 meningen

location-iconZwanenveld 8080
Sushirestaurant
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Delicious sushi and maki. Very friendly service.

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3,1

186 meningen

location-iconPlein 1944 71
Sushirestaurant
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We have been regular customers at Mr. Sushi for years, but after our recent experience, as far as we are concerned, that is over. Last week, we ordered a Crunchy Chicken Roll, among other things, at the Nijmegen branch. Because I am allergic to fish, we deliberately did not order this, and it was important to us that the correct order was delivered. Unfortunately, the Crunchy Chicken Roll turned out to have been swapped with a Crunchy Salmon Roll. I ate this assuming it was chicken and subsequently had a severe allergic reaction. We understand that something can go wrong with an order. However, this was not the first time our order at this branch was incorrect. That is precisely why we find it particularly reprehensible that products where allergies can play a role are apparently not checked carefully enough. What was at least as disappointing was the way our complaint was handled. I contacted them by phone to report the situation. Instead of an apology and a proper solution, I was reproached for not calling immediately. I indicated at the time that, due to the severe allergic reaction, that was not possible at that moment. Ultimately, I was fobbed off with a €15 voucher for my next order. I then stated that I found this completely inappropriate and that a sincere apology and a refund of the ordered amount were the bare minimum. I was told I would be called back by the manager regarding this, but unfortunately, this never happened. As regular customers, we had expected, at the very least, that the situation would be listened to seriously and that a suitable solution would be actively sought. Instead, there was silence. We find this particularly disappointing and customer-unfriendly, especially given the severity of an allergic reaction. We have since decided to take action on this and turn to the NVWA (Netherlands Food and Consumer Product Safety Authority), because we believe that care must be taken when preparing and inspecting orders containing allergens. After being customers for years, this is unfortunately the limit for us. Mistakes can happen, but we do not take lightly an incorrect order that leads to an allergic reaction and the subsequent lack of an adequate response from the branch.