Bezorgrestaurant De Beren Alkmaar - Europaboulevard in De Mare

Bad food. I think that's clear.

What a load of crap, just ordered and paid via Thuisbezorgd at 8:32 PM, it was supposed to take 30-45 minutes… at 9:33 PM I decided to call anyway, nobody reachable and apparently no food! What an unreliable, amateurish company this is.

Shabby! They aren't open but are taking online orders; we just drove there ourselves after waiting for 2 hours (they were already unreachable by phone) and the place is closed! Money gone and still no food.

Some advice for the owner; Fire everyone that works there and start over with personal that's actually capable

Ordered, paid for, but not delivered. No phone answered.

Placed a delivery for the first time. Placed at 8:00 PM, 9:15 PM still no order received. Called De Beren 5 times, no answer. 9:30 PM still nothing received, called again and still no answer. So I just left. When I got home I saw on Thuisbezorgd that De Beren had delivered it at 8:30 PM!?!?!?!

Order never delivered, no one answers the phone. Money gone! Don't order here!

We ordered food, the order was accepted, the money was withdrawn, and the restaurant was completely closed, even though according to the opening hours they should still have been open.

We thought it was a shame that it had rained so hard and the bags were soaked with fries, and the fries tasted like they were still raw and were cold, not crispy. The carpaccio only had lettuce on it and didn't taste like carpaccio. The burger was soggy and tasted like a burger you could make at home. It's a shame because everything was fine last time, but too much money for what you get.

The food is awful. Can not eat it. The Chicken smells so bad and it has no seasoning, just a little sweet chili on it. I have eaten at De Beren before and it was so good and this is just unacceptable. We also had a 20 min drive to get there and now we would have to drive 20 min there and 20 min back to get a refund. Just shut it down. I put a picture of the Chicken we got and how the Chicken is suppose to look from the website and also how I had it before.

Picked up food last week. Unfortunately, it turned out afterwards that half of it was missing from the bag. The quality was also very poor, plus my daughter got sick from it. The quality has really gone downhill!

It used to be a great place to order, but it's gotten worse. Today I placed an order on Thuisbezorgd, and after an hour and a half of pointless conversations with a Thuisbezorgd chatbot and unsuccessful calls to the restaurant, I decided to drive there myself. They're closed, even though Thuisbezorgd says they're open until 9:30 PM. I won't be ordering from them again anytime soon.

We waited over two hours, called several times, but couldn't reach anyone. We then drove there ourselves, and it turned out the place was "closed," even though everything was open for delivery or pickup. We'll never order from here again, and I won't be bothering anyone (it looks like this isn't the first time either).

I ordered two hours ago (home delivery). I tried calling, but it seemed like the phone was turned off. It didn't even ring, but I was immediately hung up on. Unfortunately, I wasn't able to drive there myself, so I had to order from somewhere else. €25 is gone! Judging by the reviews, De Beren Alkmaar looks more like a scam than a restaurant.

It was always great! But I ordered yesterday and after 2 hours, nothing had arrived. I called 6 times, hung up immediately, and tried Thuiszorgd, who gave me a different number, but they didn't answer. After 3 hours, I canceled through Thuiszorgd (the wait time was 25 to 30 minutes). I received a confirmation, but no order. I hope to get my money back within 7 days. Never again.

I placed an order at 5:23 PM. The estimated delivery time was 5:53 PM. It's now 7:26 PM. De Beren Alkmaar is unavailable, and I still haven't received my food. Update 8:05 PM: My husband drove to De Beren, and the shutters were closed. There was a sign saying "open for home delivery," but no employee was anywhere to be found. I waited 2.5 hours, and ultimately, I paid, but no food. What a crappy place this has become! You shouldn't order food from here!

They don't answer the phone and the delivery doesn't arrive. Don't waste your money on this. Worthless.

The order isn't delivered. They don't answer the phone. It's hopeless. I recommend spending your money elsewhere...

Unfortunately, the quality has deteriorated dramatically. We've ordered more often in the past and were always very satisfied. But now: the chicken schnitzels have shrunk to the size of a chicken skewer (see photo). We also ordered a half chicken menu, but it was incredibly watery and inedible. When you call, you get no serious response or apology. It's our last visit, which is a shame!

I ordered a schnitzel menu, but it took almost two hours for the food to finally arrive. In the meantime, I called to ask where it was. I actually wanted to cancel the order, but that was supposedly impossible because it was "already on its way." In hindsight, I should have done so. When the food finally arrived, it was truly disastrous. The fries were soggy, limp, and completely cold. The schnitzels were soaked in frying fat, looked disgusting, and were also cold. As if that wasn't enough, the croquette was in the same bag with the schnitzel, which had completely crushed it and made it practically inedible. I then tried to contact them again to report this and request compensation. They simply wouldn't answer. I called several times, to no avail. My mother also called to discuss the problem, but she was simply ignored. I find that truly scandalous and completely unprofessional. Poor quality food, extremely long wait times, and then no service or responsibility whatsoever. This restaurant completely lets you down. I'll definitely never order from them again, and I strongly advise others against ordering from them.

The order arrived after two hours! The chicken schnitzels were cold, the fries were soggy and cold, and the croquettes were crushed... and cold. They hung up on my phone and aren't answering anymore.

The food has become incredibly bad. No more artisan fries, and the menus have noticeably shrunk in content. The fries were soggy and the chicken skewers weren't cooked through. Such a shame! It used to be such a good place, and I used to love going there, but I'll never go back.

Just ordered and absolutely everything went wrong. I order from here often and it's already gotten worse, but this is truly ridiculous. The "chicken burgers" were just two chicken nuggets thrown on a bun. Both drowned in an insane amount of sauce; you couldn't taste anything else. The buns were bone dry, and one was even broken in half. The fries that came with everything were limp, greasy, and tasteless. They just threw the whole bag in the deep fryer or something. The ice cream was forgotten on the children's menu, and the children's cup (a gift) wasn't included either. You can explain that to your crying child. I called right away, but they wouldn't answer. Tried again after 10 minutes, and again after 20 minutes. Nothing. So they can't even fix it. Waste of money. I'll never order from here again.

Since last year, when a new owner took over the restaurant, the quality has deteriorated enormously.

The order didn't arrive within 30 minutes as promised, but only after 90 minutes. Furthermore, the quality is unfortunately no longer what it initially was.

The order arrived an hour late and was ice cold. The fries were not only cold but also soggy. Never ordering again seems like a good solution for me.

Has Alkmaar changed owners? I'm not used to this. Ugh, yuck. Everything was cold, fresh from the microwave, and then cold and undercooked* meat, sauce, and bread (mixed grill). Steak with rancid grease. Fries and strips were also cold. But my kids were quite hungry after waiting over an hour. Better to do something else; this isn't going to work. It was supposed to be delivered at 5:45, but it didn't arrive until 7:15. I'm incredibly disappointed. I'm over my hunger now. The second photo is the pepper sauce... They're making a delivery now, but I'm done.

We'd ordered from Thuisbezorgd. After an hour and a half, we called to ask how long it would take. No one answered. After another half hour, we called again, but still no answer. My husband drove over after three hours, still nothing. And what happened... no one was there and all the lights were out. Thuisbezorgd checked again. But we had actually ordered, and we were still able to order. Very disappointing!

Ordered dinner tonight for our anniversary. After over two hours, still nothing. Tried to contact them. Called over ten times, but no one answered. We got our money back through Thuiszorgd, but I think this is really bad of De Beren. Now that I've reread the review, I see we're not the first to have this happen. Sorry, but this is absolutely blatant. Keep up the good work. They've definitely lost us as customers.

What a crappy company this is. I waited two and a half hours and in that time I've already called three times and been told it was "on its way." I called the last time to get my money back, and then I was just pushed away twice. This "restaurant" can hardly be worse. If I were a franchise, I'd wash my hands of it immediately.

The food was undercooked (pork tenderloin satay), the burgers were bland, and the bun was of poor quality. The fries were limp and cold. The carpaccio was subpar and not as described. All in all, I ordered food for 75 euros, which was completely not worth it.

After waiting for over three hours, the food finally arrived. You'd expect it to be good if it took three hours. No, the food was cold, limp, and even frozen solid. I could tell by the corn on the cob that they barely clean their grill, as there were black grease residues on it. As a true foodie, I can tell you that it's even better to eat the result after it's digested and comes out the other end. At least then it's still warm! In short: expensive, bad, and immediately thrown away. This is asking for illness.

The food I recently ordered was cold and not what we ordered. The manager was supposed to call back, but apparently that's not possible. I contacted their head office, but they haven't responded either. I threw the food straight in the trash. I'll get sick in other ways.

Not even worth one star... After waiting an hour and a half for our order, I called. Coincidentally, it was just leaving. Because the schnitzels we ordered were out of stock, they'd only added three chicken strips. There was no contact or anything to discuss this. When we called again, they thought it was perfectly normal to change our order without consulting us. That was the last time we ordered from here. What a terrible establishment, not worthy of the name "De Beren" (The Bears).

Disgracefully bad food and service! Last Sunday, I ordered the classic 84 platter from De Beren Alkmaar: the fries were soggy and greasy, the spare ribs were cold, and the chicken satay was raw!!! A salmonella satay from De Beren. I immediately called and told them it was absolutely unacceptable to deliver at such a location and that we wanted a refund. We were promised this, but five days later, and three emails back and forth with De Beren customer service, still no refund or word from De Beren Alkmaar. De Beren Alkmaar clearly doesn't want to deliver good food, and even the customer service department (head office) seems to be okay with that. A shame, because De Beren has always been excellent. Judging by the previous reviews, I hope the new De Beren restaurant at De Meent isn't run by the same franchisee... Very bad!

I shamelessly placed an order with Krispy Alkmaar via Thuisbezorgd.nl, which turned out to be Krispy, which is actually De Beren. (It's not mentioned anywhere.) The food was spoiled, the bread arrived without herb butter, and the drink was forgotten, so after calling, the delivery driver had to come back. The wrap was cold and nauseating. The loaded fries were cold, with black spots that were completely spoiled. In short, the entire order went in the trash. I've never had such a terrible experience ordering food.

I never really write reviews, but this is truly awful. I've actually had pretty good experiences with the bears in the past, but this was definitely the last time. First, I received a container of burnt, hard chicken legs and a bag of the softest fries I've ever eaten. I called to tell them the chicken wasn't breaded, so I sent a new box of chicken anyway. No joke, a piece of chicken cut into pieces and rolled in breading ten times. I ate two bites total, and I feel so bad for the chicken that I now have to throw it all in the trash. Shame on you!

A bizarrely bad experience at De Mare. Simply a terrible shawarma place. The fries were wilted, and the flavor of the honey or ketjap spare ribs was completely different. The large portion was the same as the regular size. Extra coleslaw came in a sauce container. I'll never order again; it's become a truly awful, ordinary dumping ground, with very poor quality. One star is still too much. And Dig is definitely no longer the bears.

Don't order from here. My recent order from De Beren was a complete disappointment. I didn't get what I ordered: the dishes that did arrive were different than promised, poorly filled, and already cold upon arrival. When I called to resolve the issue, the line hung up repeatedly. After waiting for over fifteen minutes, I finally got through to someone, an English-speaking employee who seemed unhelpful. I was promised a refund and that a manager would handle it the next day. After that, it went quiet: no update, no confirmation, no refund. I will not be ordering from here again and advise others against it either. Paying for the wrong, cold meals and then not receiving any serious service or aftercare is unacceptable. If you do consider ordering, be aware that you seem to receive little support if you have a problem. My advice: choose a different restaurant.

The food was very disappointing. The chicken satay was very salty, as was the satay sauce. No prawn crackers or pickles with the chicken satay. The coleslaw for €1.00 was a really tiny container (one large spoonful) and not tasty. Half the chicken was very greasy. Not worth the money. As mentioned before, a glorified snack bar.

It's ridiculous! I ordered something on January 1st. The website showed they were closed, even though I could still order. I wanted to get my money back. I called and emailed them, and they said they would do it. I haven't seen any money since, but I ended up going there myself and asking if I could reorder the same thing. After some friction, I was allowed to. The fries, which were supposed to be French fries and regular fries, were exactly the same, and cold, by the way. The spare ribs were lukewarm. I wouldn't recommend this place. The guy himself was nice, but just not suited for hospitality or customer service in general.

It's not even worth one star!!! What happened to De Beren de Mare?? We're regular customers here and regularly order 2-3 times a month. Especially after a long workday and a 2-year-old little one. We ordered the chicken satay menu twice. The satay was cold and still stuck together. It went straight from the freezer to the grill and wasn't separated. I immediately checked if the chicken was even cooked through. The satay sauce WAS always delicious here. Well-seasoned and nice and rich. Now it's the same satay sauce as at the Chinese restaurant. The fries were limp, cold, mealy, and greasy. Plus, they're inedible!!! I threw half of them away. No choice for artisan fries. De Beren used to have good corn on the cob, now there's only a third left and also inedible. A pitiful bag of Remia mayonnaise and Albert Heijn applesauce. No onions or prawn crackers were included. Food was always well-packaged and came in a box, but now it's even worse packaged/presented than at a Chinese restaurant or snack bar! It seems like they're cutting corners, even though you're paying full price. We will never order from here again!

Very poor, delivery took a very long time, as it happens. Finally, the food arrived, and then the carpaccio was still frozen with a bit of lettuce on top, and that's it. We both had carpaccio, and neither was good. We ordered fries with it, which I don't think were even fried. Spicy chicken wings that weren't cooked through either. Sadly, never again.

What a hideous, poor establishment this is. Is it outrageous to charge 21.50 for a "steak menu"? Menu??? Steak???? I've had stamps that were bigger than what I received as meat...cardboard would have won the battle for flavor, since the "steak" was so wafer-thin that any life that might have once been in it was baked into a mess. Cheap plastic containers for your "baked" potato...with "herb butter"??? I had to ask for it myself, and believe me, the herb butter was far from what I got; I still can't describe it. In short, a hideous establishment that is so utterly deceiving by charging prices for absolute garbage. You should be ashamed of this "establishment"; be honest with your price for what you give! So, not a penny.

The delivery driver wanted a review. Well, here it is: The vegan satay and sauce are cold and have a hair in them. The fries are soggy. The burger tastes like you're eating a shoe sole. And way too much sauce on it. So we threw most of it away. A waste of money. We won't be ordering from here again. One star is still too much.

Last night I ordered two budget bear burgers. Upon delivery, the cheese slices and fries were missing. After calling repeatedly, they finally answered and asked if we could speak English. Sorry, we're in the Netherlands, aren't we? We just had to wait for the owner to return. A truly terrible experience, and the food was terrible and expensive.

If you order a chicken schnitzel menu, you initially don't get the chicken schnitzel delivered. It happens. You call, it's delivered later, and guess what, you just get a few pieces of chicken. I wasn't satisfied a while ago and didn't order anything else for a while, but this time was also the last time; they won't see me again.

I much prefer the Heerhugowaard bears, but he left. So we thought we'd try the bears in Alkmaar, but I'll never order from them again. The food is fine, but the service and the time they said were completely wrong. They arrived more than three hours late. Then they advised us not to order through Thuisbezorgd, but through the bears themselves. We then waited another hour and a half. Best tip ever: NEVER ORDER THERE AGAIN! What terrible service and the time they said was unbelievable! And the manager is totally unsuitable for this job.

We called to ask how long it would take, but they just hang up on you, very antisocial

This is the worst food I've ever received from home delivery: chicken satay with barely any satay sauce and the chicken wasn't cooked through! Ordered for six people, all six complained. The fries were cold and tough, the spare ribs were cold and tasteless, and most of them were thrown away to prevent anyone from getting sick. What a terrible place! I'll never order from here again! For 90 euros, you'd expect better!

All the food was cold. The chicken wasn't cooked through, and half the order wasn't delivered.

Nothing more than a run-of-the-mill snack bar... I was a regular customer from the start. Nice people, great food, good service. Everything came in a square box, each dish individually. Now everything comes together in a paper bag, like at any snack bar. Nothing wrong with that in terms of sustainability. Ordered: Satay menu with 2 skewers, BBQ hamburger menu, chicken tender strips with fries. Why no longer a choice of artisan fries instead of the standard shape? The satay was always very tasty with good peanut sauce, always came with prawn crackers and pickled vegetables. Now the satay and sauce are tasteless, no prawn crackers or pickled vegetables. The BBQ burger was a favorite with a tasty brioche bun, good BBQ sauce, and onion rings. Now they have very salty burgers on an Albert Heijn hotel roll with spicy sauce. The chicken tender strips were the tastiest in Alkmaar and the surrounding area. Slightly spicy flavor (vegetable broth) and easily bigger than a child's hand. Still crispy and made with chicken breast, but otherwise nothing special. Still much tastier than that MSM junk from McDonald's, though. The applesauce cups that came with it were Albert Heijn applesauce cups with a bear sticker on them, not their own version. Service: While we used to be able to get it delivered to our home based on our postcode (with a delivery fee, of course; I'm happy to pay for convenience), that was no longer possible. So, we had it delivered to friends... The food, however, was nice and hot and on time, unlike what I've read here. This was the last time we ordered from here.

On January 1st, I placed an order at 4:00 PM for delivery at 6:00 PM. Satay and hamburger with some side dishes. Order confirmation arrived quickly. After that, no further communication. At 6:00 PM, I checked the tracker to check the order's progress. The order was being processed. By 6:45 PM, still no change. I tried calling the branch several times, but couldn't get through. So, I went to the branch myself. Upon arrival, no one was available to help. 5 minutes later, the "boss" came in. I inquired, but it was very busy... (It seemed reasonable, judging by the number of orders and bags, in my opinion.) No further words, apologies, or compensation. The staff didn't seem particularly professional either. The boss was serving food in his jacket, and the people behind the fryer weren't wearing hairnets or anything. The food was made on the spot after I inquired about it. The food was warm and tasty, so that's not the problem.

I ordered four menus that hadn't arrived after two hours. After calling several times, no one even answered the phone, so after two hours I drove to De Beren Alkmaar in De Mare to find out where my food was. It turned out it still needed to be made. The order was, however, prepared immediately. When I got home, the order was incomplete and the food was inedible. The hamburgers were missing bacon, the chicken breast was missing marinade and spices, the applesauce wasn't delivered at all, one portion of fries was missing, and the wrong type of fries were delivered three times. In short, this was the last time I ordered anything from them.

What a disgrace this place is. I ordered food before 4:00 PM today, and it was delivered at 6:15 PM. When nothing had arrived by 6:30 PM, I tried to call them. After trying for over half an hour and still no response, I'm completely done with it. What a disgrace. The previous two orders weren't great either. They were delivered late, the food wasn't warm, and the order was even wrong. It was fine before. So, I have no idea what's going on there now. But we'll never order from them again.

First, we waited an hour and a half for our food, then we drove to the store to see what was going on (we had ordered the food through the website itself). Apparently, the order had been magically canceled. At first, they tried to get away with it by saying we would get our money back. But after waiting two hours for our food, we definitely wanted our food. Then we got home and it was disgusting. The applesauce was missing from every dish. One portion of fries was missing, and the fries I was given were French fries instead of the artisan fries we actually wanted. The BBQ burger was missing bacon between the burger, and the marinated chicken didn't have any marinade. The most important thing about MARINATED chicken: two dry, plain chicken pieces dumped in an aluminum container. A real shame, because before (about a year ago) we always had good food with polite service. OUTRAGEOUS!!

Unbelievably bad experience. Our order was delivered over three hours late. For €100 worth of food, you expect at least something decent, but this was absolutely ridiculous. • Raw chicken • Fries undercooked/not fully fried • Burgers were out of order • Order incomplete The food was simply inedible. "Damn" is an understatement. This isn't a "mistake," this is a structural failure: quality, control, and delivery. We will never order from here again. My advice to others: save yourself the frustration and money, don't order from here. ⭐ 1 star (and that's generous).

Ordered from here tonight, everything was cold: the burgers were super thin and tiny, the cheese hadn't melted, and the fries weren't what I ordered. The restaurant wouldn't answer. Albert Heijn applesauce had a sticker of "De Beren" on it. I have no idea what they're doing, but what a disgrace! Absolutely not what I'm used to.

Thanks for the culinary blunder. The order arrived like a giant water ballet; the entire bag was covered in sauce. After calling and waiting over half an hour, only the satay was replaced. Apparently, I was allowed to rinse the rest myself? You pay a fortune for side dishes like the corn on the cob, which now had a "free" satay flavor as a bonus. The expensive "break bread" was laughable: ordinary supermarket baguette, and then there were the leftovers. I'm still looking for the accompanying prawn crackers, by the way. Are they invisible? The sauce was as thin as water, and the sticks were minuscule. Normally, De Beren's quality is top-notch, but this location clearly doesn't care about quality and is purely focused on maximizing profit at all costs. Worthless!

I've ordered from here many times, always great, but this time it's not at all. The fries are tasteless and limp, the burger buns are soggy, and the gyoza are inedible. They had different fillings. I won't be returning.

Two weeks ago, I ordered spare ribs through Thuisbezorgd, despite having heard bad things. After an hour and a half, they finally delivered. The spare ribs were cold, the fries were limp and cold. I called, and the person on the phone promised to send me new ones so we could have a hot meal. After an hour, I hadn't heard or seen anything, so I called again. I got through to the manager, who told me they wouldn't deliver again because they'd have to take the cold ones with them, which they couldn't do anything with. I asked for a refund and was told to send an email. After a week, I called again, and yes, I had to order through Thuisbezorgd. So, two weeks later, and still nothing. This is the first, but definitely the last, time for us. Service is non-existent, and the two of us are out €40.

We used to be regulars here, but unfortunately, we had a terrible experience. I read below that the owner is new, so who knows, it might be our last visit. The salad, prawn crackers, and fries sauce were missing, and the fries were incredibly limp and mealy; we had to throw them away immediately. The burger also tasted worse than usual, as did the bread. The chicken satay was incredibly small, which was truly scandalous. For a €40 menu, it was a waste of money.

Horrible experience. I ordered fries with "oorlog" (a type of fries), and the man at the counter didn't even know what it was. He said he'd never ordered one. I got a kilo of mayo, ketchup, and a large red onion on the fries. The burger was also a disappointment. Everything was raw and inedible. What also struck me is that you can't order the burger and fries separately. You HAVE to choose a menu, and you're immediately charged €16 for that awful food. Never again.

The food was fantastisch I really appreciate your work giys

Ordered food: fries and croquettes. The croquettes arrived cold, crushed, and squashed in a bag. The fries, which were supposed to be French fries, were soggy, thick, and not thoroughly fried, floury. We called and asked for a refund. We'll never order from here again!

What has happened to you...? The quality has deteriorated significantly. It's a shame, I enjoyed ordering here.

Friends of De Beren. I'm a loyal customer and have been ordering from you for at least one to two years. However, I'm not very happy with how this one went, and with the previous order from last month. I don't normally write reviews, but I really miss how it used to be. I feel like there's been a drastic cutback on quality. Hopefully, this will be a wake-up call that it's just not quite right. (I called the delivery service, and they told me it's different than before and that they'll have to make do.) I always order fries and burgers. This review is about that. CHANGES: - Both artisan and French fries are different and of lower quality. The pictures on the website show different fries. (This is an opinion, of course.) I've tried both, and the new one isn't quite right. The mayonnaise is also different. It's similar to Zaanse, but not quite. - The burgers are different, and the bread is different. The previous bread was nice and firm and kept the burger whole. Now the bread is twice as big and very soft. Not in proportion to what's in the middle of the bread. It also tastes completely different, and I don't like it. I miss the old ones. - Cheesebites (Triangles). The last two times I've received different kinds. After calling, the first time they said they were out. I then received a frikandel as a replacement. Now they've received the wrong one again (not tasty), and I've received new ones that are also incorrect (it was manageable, and I felt bad calling again and having the delivery driver come again). - Previously, it was delivered in boxes and good quality bags. Now it comes in bags with pockets with potatoes sticking out and lying loose inside. The burger doesn't fit in the box it's delivered. WEBSITE: - Ordering through the website is easy. However, the pictures don't match what you receive. (Different patties and breads for burgers) SERVICE: Easy to reach. If something is out of stock, please call the customer, as before. We leave our phone number with our order for this. If something isn't right, they'll deliver the right one right away! (Just not today). They're also friendly. Oh yeah! This time we also had spare ribs, which were very good, but a hair was found in the packaging. Not very tasty. Otherwise, good quality, and we thoroughly enjoyed it. All this for the same price isn't worth it in my opinion. I also haven't received any notification of any changes. And this is what I can get. Because I have an account. I think this is the last time for me for a while. It's a shame, because this has always been my favorite delivery restaurant, and I never agreed with the reviews on the Maps ad. Who knows, maybe in the future! Hopefully, see you soon.

Had a great experience. Delicious food and friendly staff. Definitely recommend trying it.

Ordered for the first time today. But what a terrible disappointment. If you're out of stock, you can't sell anything, or even be open at all. And then finally, after the order was changed, your burgers are soggy and soft, the fries are from the air fryer, and the order is incomplete. The food was, to put it mildly, disgusting. I don't even want to go into details. Do something about this!! Never again for us!

Ordered 3 menus. They were supposed to deliver within 30 minutes. After 30 minutes, I received a phone call: EVERYTHING I ordered was out of stock. They asked if I could order something else or cancel the order. Finally, I now have 2 menus for the same price, and the drink they were supposed to include (to equal the price) wasn't even included! Very sloppy! Improvement point: make sure there's stock, otherwise don't display it on the website. Offer the customer a helping hand when mistakes occur instead of offering less and delivering late.

The vegan satay used to be fine, but now it's not tasty anymore and unfortunately, for me, the orders from the bears have stopped.

Delivery time was 2 hours and 10 minutes instead of the promised 35-55 minutes. The chicken was still raw on arrival. I'll never order from here again...

The new owner is friendly and makes time for you, even when it's busy. There was a delivery issue while ordering, which was resolved promptly. The food was good and delivered quickly. We will definitely order again.

Placing an order online was easy. The food was ready on time, and we picked it up. We had a BBQ burger and spare ribs with homemade fries. The burger was filling, and the spare ribs were deliciously tender. The homemade fries are definitely recommended. Everything is neatly packaged in a box to keep the food warm. It's a food chain where everything is still reasonably priced.

The food arrived (a little) late, wasn't warm, and the vegan satay was a kind of tofu instead of what you'd expect from satay. The fries weren't crispy or homemade.

Ordered for the first time from the bears and also the last. Pork satay looked like shoe leather and the satay sauce was so spicy that we will enjoy it again tomorrow. All the stuff was thrown in the box and upon arrival 1 box was already leaking with the melted herb butter for the potato. I call it potato because there was little puffed on it. Fries were not bad. Kudos for the mushroom truffle sauce, it was super tasty and the apple sauce too. No more bears for us.

Delivery was pretty fast. That was great. Food was good. But we were missing things. Called about it and they would come in 10 minutes. Well 45 minutes later and still nothing...... very bad this. It can happen that you forget something but fix it!

We had the bear pizza burger, loaded fries with a special frikandel, and honey ribs. The latter was a huge disappointment, unfortunately. It lacked flavor, and my girlfriend said it tasted like soup meat. We definitely won't be having those again. Yuck. They were delivered quickly, though.

Ordered at 5:00 PM, still no food at 7:00 PM. Called, and after 5 minutes of ringing, no one answered. The order was marked as delivered in their system. The least they could do was refund the money. They're idiots...

Unfortunately, it was impossible to eat lukewarm satay, cold fries and 20 euros back once, but never again

The food was good. I ordered takeout. I arrived at the confirmed time to pick up the food, and then the person at the store didn't know about my order and had to prepare it.

Frustrating…. This was our second time trying De Beren. We ordered delivery. The first time was decent, hence why we ordered again. This order was a total of €89,75 Including three full menus plus drinks. The order came within 45 min which was good; however at the door I noticed that no drinks were included. I explained to the delivery man who was kind enough to call the restaurant. He politely apologized for the mistake and explained that another delivery person will bring the drinks. We called a few times with no result - no one was keen to answer the phone (perhaps there’s a good reason - if my experience is an indicator). 3 Hours later the same delivery man shows up with the drinks. Beyond the ridiculous delay for some drinks (for 4 colas) the orders were jumbled up, food was cold and no care or love. The items were just thrown in boxes. Furthermore, little things were missing like extra bacon (paid extra of course), sauces, and coleslaw. I guess integrity within hospitality has flown out the window, lately I feel as though ordering food is like playing Russian roulette - you never know what you will receive. This is one more - of many similar instances in this city regarding food delivery. It is a shame that hospitality is non existent anymore. What is disturbing to me is that they don’t respect that people’s hard earned money is paying to keep those businesses open. Businesses: Bring your quality and customer care up to speed - Please! I have sent a complaint on their official site/ complaint form. Curious to see if I get a reply

We order regularly and the food is always delivered quickly by friendly employees. The satay and half chicken are our favorites. Sometimes we pick up, just as easily when we are in De Mare. The restaurant looks well maintained, highly recommended!

Placed a large order last weekend and, as always, neatly packaged, delivered warm and on time. I don't understand some of the reviews, because our experience is really good. Absolute fan of this De Beren branch!

Ordered several times and really good food. A mistake (forgot to deliver ice cream) was immediately corrected with apologies. Everything is generously in the box and the salads are nice and fresh. We eat vegetarian and there is enough choice.

Ordered yesterday food was good and was delivered on time. We have ordered more often and always went well.

The delivery was very very fast, the food good good hot and very tasty. Friendly delivery! I will definitely order here again

We ordered for 6 people. Food arrived at agreed time. The food was all delicious and still hot. We will definitely order there again next time.

Ordered from De Beren in Alkmaar for the first time, I really liked it. The service was very direct and fast delivery and most importantly, the food was still warm. The food itself was delicious and more than enough for 2 people. The carpaccio is definitely recommended! In short, I will be ordering more often in the near future.

Delivered half an hour late. Food cold, chicken fried for too long, carpaccio wilted. Last time something went wrong with the delivery time and they forgot the ice cream. Much worse now in the second chance. Fries were also old, cold and dry. Not recommended, we will never call them again.

Delivery late, food cold and tasteless. No, not for us again. Very disappointing, our air fryer does produce tasty things... Shame!

Ordered food last Saturday at 6:45 PM, food didn't arrive until 9:00 PM. Longer than 2 hours delivery time is really unacceptable. Moreover, De Beren Alkmaar was virtually impossible to reach, so we didn't even know whether our food would come or not. After previous excellent experiences at De Beren, this was a very bad turn. I have now contacted him in various ways, but without results.

Ordered food yesterday and it was delicious! We ordered the chicken satay and the classic burger. The delivery person was super fast and friendly. I will definitely order here again.

Just ordered spareribs but manman it's impossible to eat... they get a nasty soy sauce with it... You dare to sell it, darling! Only the baked potato was edible.

Order placed at 3:12 PM for delivery at 5:30 PM. This went well. Unfortunately no fries with the order. So tried calling. Didn't work. Then we drove there. Where I had to wait 10 minutes before I was helped. Sir, I'm going to fix it as soon as possible. Waited another 10, still no fries. After asking he said I will make it as soon as possible. Long story short, no fries. So never order from the bears again

Received flatbread with chicken instead of spare ribs, not reachable by phone. Ballet tent!

Ordered hamburgers, were not even allowed to eat them. Once home, the biggest disappointment we've seen in a long time. The driest burger with a little sauce and a lettuce leaf, for €13.95. No shame from the company if you dare to sell this for that price. I can make even better burgers at home for not even €7, I will never eat here again, you don't get value for your money

I got a very nasty food poisoning here, after eating the chicken it went completely wrong, high fever and severe cramps in the intestines for a week. You should pay more attention to hygiene! So I will never eat here again.

Arrived 7 minutes before closing and they happily took my order. Which I really appreciate. Great service and I recommend it to everyone!!

The food was okay but delivery took too long. I had ordered 6:15 PM for the time slot 7:00 PM and 7:30 PM. Order didn't arrive until 8:05 PM. Had more than an hour and still delivered too late.