Burger King in Burgwallen-Nieuwe Zijde

It's what you expect from a Burger King

Most of the time busy but understand because of location but really rapid teams specially a kind Iranian girl who works there manage properly!

Friendly staff Delicious food at Central Station

Overall, my experience was terrible. I had a coupon, but the restaurant manager or staff working today (25 October 2025, around 12:35 noon) told me it couldn’t be used and insisted I had to pay the full price. The woman manager, wearing a yellow and black shirt, was tall and spoke with an arrogant attitude. It’s such disappointing to see someone like this representing the Burger King brand. Even one star on Google is too generous. I didn’t dine in, and I definitely do not recommend this place.

The food was below par for the price. I usually like Burger King milkshakes, but this one was very thick and lacked flavor. The restaurant wasn't cleaned or tidied up, so if guests didn't clean up after themselves, it just sat there. Trash cans were overflowing. Service was quick, though.

I found a big hair in my food I was going to vomit 🤢 I still have a stomach pain will never go there again

Please adjust your hours on Google Maps. Closes at 10:00 PM...

Ordered from here this afternoon after work. The staff was friendly, the atmosphere was good, the service was fast, and the food was delicious for the road. If I had to compare this to McDonald's in terms of speed, Burger King is definitely faster. I got my sundae and milkshake within a minute. McDonald's takes 20 minutes for that. 5 stars.

One hour before closing cant sit down to eat, staff does provtae conversations with customers, got insulted because I am German by teammember „Shera“

Another store that “does not work with rewards” and “go to the city center” Don’t go there if you plan on using any rewards

I have been coming here for a year now and the attitude of the cashiers is terrible. Today I noticed that the dark cashier says hello and smiles only to dark-skinned people. THIS IS RACISM!!!!

Supper bad staff members don't want to work.....

The staff takes their time with the order and when I ordered it on the spot, I got it to go. Moreover, everything was cold. I do not recommend it and overall I love Burger King.

Terribly expensive and just no service.

worthless they asked me 23 euros for 3 separate cheese burgers...all those tourists fall for it

Ordered something twice today from a machine and money was debited twice but also received nothing twice

The restaurant is clean, and the service is fast. But... I got the wrong nuggets! I marked the regular ones, but the cheese ones were jalapeño. Too bad!

Worst experience ever. They closed the sitting room 30 minutes before the hour, the cooks openly mocked the customers and even worse were disrespectful and enterprising with the young girls who were in the restaurant, and all this, under the eyes of their manager. The state of the room in terms of cleanliness was deplorable. I don't even understand how Burger King or the franchisee accepts this situation, apparently given the previous comments, it's a habit in this restaurant.

Avoid, disrespectful staff who make fun of customers. The staff closed access to the seats more than half an hour before closing time. They kicked us out even though we were seated. A young man in the kitchen was pointing at us and laughing. Shameful!!!

Only offended people give bad marks! Everything is good here!

I placed an order at the payment terminals today. I paid by card, and then I received an error message from the terminal. So I didn't receive a receipt or even know if the order had been processed. However, the money had been debited from my account. So I went to the counter to report it, only to be met by an unpleasant woman and man who "couldn't do anything about it" because they thought it might be an older order and accused me of trying to get free food. Not recommended, and if you do come here, pay in cash!

Its fast food nothing more and not very clean

The toilet is chaotic, and you even have to pay for it.

No sauce no toilet no smiling no choice no life. That BK is cooked ngl Eat fast food in Paris

Was really surprised by how good the service was, the level of care put into the food (it looked exactly as advertised) and how quickly and well done every order was.

don’t say you open at 10am if all your workers are going to do is not open the door and keep company between themselves.

It was good. The service was smooth

No access without a train ticket because the burger king is located on platform 1 of the station and you have to pass through the gates with a train ticket to gain access.

Nothing really bad just nothing good and badly located, no signs to indicate where is it

The restaurant states it is open at 10AM and online says to be open, but the store is completely closed. Is anyone working there?

The food is good for a Burger King. However, the two menus without sauce... And 75 cents for Mayo... Don't go overboard here

I was rushing to catch a train, with only about 5 minutes to spare. I was skeptical because the one I had from Burger King Paris was horrible, but in that short time, they managed to prepare my order & it turned out to be one of the tastiest burgers I’ve ever had. The staff on shift around 17:30 deserve praise!

Bad expensive worst service end they don't like to work like they close at 23:00 in city centrum off Amsterdam like in the city with the a lot off hotels end everything for tourist you close at 23:00

In the station, not too much table to seat. Most of tables are dirty. Not working personel as usual in burger king. But taste is good.

Never have I faced such racism in my life. There was a few Afghan and middle eastern looking women who made racist remarks towards me. Absolute disgusting behaviour. Stood in line yet they all stood around talking and laughing until two other ladies who seem to come from the same background as them came along, then they proceeded to take their orders. And when I confronted them their answer was that they couldn't see me. I guess being brown skin makes me invisible. This happened on the 20th of February 2025 by the three women who are in shift for the night around 22:00. Do better! If you want to feel high and mighty, I don't think working at Burger King suits that behaviour. I hope they are dealt with, else I shall take matters into my own hands and post this on all social media platforms.

Pretty solid, but some of the furniture needs some replacements.

I had 5 min to get my train. They took 2 min to get a tasty burger. Amazing 🤩

MOST RUDE AND ARROGANT STAFF I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH!!!! Specifically state I don’t have a euro account for the refund on the cup, THE WOMEN BEHIND THE COUNTER WILL INSIST THATS THE ONLY WAY TO GET THE REFUND. After much debate, over 1 euro, she can refund it through the card machine. She was just too lazy to do her job. It took a matter of seconds. Instead, she will argue with me infront of everyone in the restaurant!!!!! Have the audacity to charge you to wash your hands and take a leak after a meal! It is pure corporate money hogging evil! Have the humane decency to allow your paying patrons to make use of the ablution facilities! Jesus Christ, man!

Bagger tent. Broken furniture and completely without atmosphere. Not 100% clean either

Was a bit busier than they could handle, but it was resolved well, keep it up! :)

Easily accessible for a quick bite during waiting time or transfer at the station.

Terrible service, the printer on the ordering machine never works and when we go to pick up the order, they think (have doubts) that the order is not yours. I'm not stealing, I just want my snack. Terrible professionalism.

The food was fast and decent (at least for fast food - well made burgers, hot chips). However the venue was really lacking - only 1 out of 8 self-order kiosks were working and they didn't have ice! It's small, with limited seating (though most people get takeaway), and somewhat noisy.

Ordered a cheese whopper with a milkshake which cost more than a meal (11.90 and 0.10 sub). A meal costs 9.95 + 0.95 extra for a milkshake. The milkshake was undrinkable with the straw provided and a spoon was not included. The receipt also stated that I received 188 💶 back while it was 8 euros and paid with 20 euros. I made a joke about this that was not responded to, well it was almost closing time.

Orders Fries and it was so cold, like it been there for a Long time and the place is so dirty, never cleans the table

Too dirty (lots of rubbish on the floor, dirty tables), too few and often cramped seating areas. Food was ok, could have been a little warmer, location is good but somewhat difficult to find. Previous place in Central was much better.

While the food was decent, the service was appalling. My daughter asked me a quick question about the burgers, and before I could even answer, the server rushed me with zero patience or a smile. They forgot one of the burgers, and when I asked about it, I was met with a rude response. On top of that, charging 80 cents just for ketchup is outrageous. Overall, a very disappointing experience

If you have light skin, they smile and serve you well like the customer before me. When it came to my turn, they tossed the food bag to me, no smile, no thank you. Can’t believe this happens even in a diverse city like Amsterdam.

Worst fast food restaurant I’ve ever been to! We decided to order on the machines (2 plain Big King’s, since we can’t eat cheese and prefer our burgers that way). First, the machine didn’t print the receipt, and wouldn’t send it over email (so we had no proof of what we ordered). Secondly, when we finally got our orders, we realised that they had given us 2 normal burgers (with every single ingredient). When we politely asked the manager (M. Khalum, on the 4th of September 2024, at around 15:30h), she claimed that what they received 2 full burgers), even though I triple checked everything (I am 100% sure everything said “no cheese”, “no lettuce”, etc etc…).Not only did she not redo our burgers, she wouldn’t give us our money back, and when I asked her why, she implied that it’s better that I lose my money than she loses the company’s money. She was extremely unpleasant and rude, asking “Why didn’t we go to the cashier instead?” as if I wasn’t competent to make a simple order. I could tell the rest of her team was uncomfortable with her lack of respect, empathy, and lack of will to do a good job. Burger King needs to start checking the people they hire. It made me sad, not because I pretty much spent 20€ for nothing, but because the costumer service lack humanity.

Despite the crowds due to Formula 1, perfect service was provided!

Waiting for more than 10 minutes for one burger. Employees so slow that I couldn't ask for my money back either. So I ended up paying 7 euros for something I didn't get, so I could catch a train.

Our order included 2 large portions of twister fries, between other things. After waiting quite some time for the other, we received one medium portion (both package and quantity) of fries and one large one. We addressed this with the staff, because we paid for two large ones and Anouar, the person who packed the order, told us, with the worst attitude I ever encountered, that the portions are identical and that we should find a scale on our own and measure the content. When I insisted that it's really not fair and he can't tell me that a medium portion is a large one, he said "I don't know what you don't understand. Leave and go find a scale". I asked for his name and left, but first thing I did when I arrived home was scaling the fries: one portion is 161g, one is 100g. Of course they were not the same. It's not a matter of money, but of principle. @BurgerKing, you should employ people who at least have the decency to admit when they are wrong, and not rude people, with 0 customer service skills. I will never again come back, out of principle.

This Burger King at Amsterdam Central Station is located on track 1. I have been there regularly. For more than an hour before closing time, you cannot sit in a part inside, then it is closed... but the receipt that has to come out of the machine is replaced once a month, I think. Nowadays I always have my phone in hand to take a photo of my order number. Especially when it's busy, you can simply forget which number you already had. It is poorly laid out, people who eat alone take up an entire space where 4 people can easily sit, crappy decor if you ask me... there are a few people sitting there, occupying the entire area... the interior is also such that you are not with anyone sits down, especially with the 4-seater. The food is ready quickly, all the times I've been there, I've never had to wait very long. There are sockets at the benches against the wall, if you want to pick up your phone you can do so here, provided you have bought something of course! There is no toilet at this Burger King on track 1, there are two places where this is possible for a fee. They have never heard of table service either. If you want to eat on location or take it away... you always have to pick up your food.

Aight. Burgers and food were bussin but the service was all but good. We lost about a whole bag of food and had to battle in an epic legendary unforgettable clash of Titans match against these people to get our food right. My friend also had flies (or something like that) in his face whilst eating so not a recommendation for anyone wanting to enjoy their meal. PS. We never got our ketchup package (-3 stars)

Suddenly the coupons are not valid at such an event... who is going to pay €8 for a disgusting burger?

Conveniently located at Amsterdam Central Station platform 1, this Burger King offers quick service and decent fast food, making it a solid choice for travelers on the go. However, it can get crowded and a bit messy during peak times, and the customer service can be hit or miss. Overall, it's a reliable stop for a fast bite before catching your train.

Super fast service, Super friendly people!!! If you are in a rush, they won't let you down

Super good service, I had to go to another spokr to catch my train within 8 minutes and they said they would get it. And they did within 5 minutes I was away with my bk xxl and easily on time for my train, thanks!!

Closes at 23.00 instead of 01.00

Have never seen such slow employees. I would lie down if you were working so slowly. Employees also don't know how to put a lid on a plastic cup. This man has been struggling for a good 3 minutes. Meanwhile, 3 people are trying to figure out how to read an order. I almost think it's pretty.

There was a fly in my ice cream

Order 2 burgers from Burger King and from a Burger King at a station, you expect fast service. But after 15 minutes I still had nothing and I had to catch my train, without the burgers.

They usually have problem with the burger kong coupons and you cannot use your coupons there.

Google maps sent me on a whole hour long quest but for the other one, it's just on track 2a

Only when nothing else really works. There is little choice at the airport.

The Burger King restaurant was average. The food was of standard quality, neither exceptional nor poor. However, there was a challenge with the payment as their payment terminal was not working properly.

That they charge for the bathroom is nonsense

This Burger King at Amsterdam Central Station is located on track 1. I have been there regularly. For more than an hour before closing time, you cannot sit in a part inside, then it is closed... but the receipt that has to come out of the machine is replaced once a month, I think. Nowadays I always have my phone in hand to take a photo of my order number. Especially when it's busy, you can simply forget which number you already had. It is poorly laid out, people who eat alone take up an entire space where 4 people can easily sit, crappy decor if you ask me... there are a few people sitting there, occupying the entire area... the interior is also such that you are not with anyone sits down, especially with the 4-seater. The food is ready quickly, all the times I've been there, I've never had to wait very long. There are sockets at the benches against the wall, if you want to pick up your phone you can do so here, provided you have bought something of course! There is no toilet at this Burger King on track 1, there are two places where this is possible for a fee. They have never heard of table service either. If you want to eat on location or take it away... you always have to pick up your food.

Very quick service especially late at night on kings day!

Supposed to be open until 0.00, but when I arrived at 23.25 they already closed

Great Fantastic Yes. If you are wondering if it's a good Burger King,

VEGANS AND VEGETARIANS BEWARE!! I ordered vegetarian but I got real beef, not the fake one, feeling nauseous af since I hadn’t eaten meat for years

I got food poisoning from the burgers.

Top Burger King hasn't helped so well in a while, super nice people 🥳

It's an easy acces burger king on a train station and it was really good. lately I've been having trouble with ordering because they sometimes don't understand what I'm saying because of a language barrier. It can happen but I'm Muslim and because of this I can only eat Halal meat or veggie products. Today they've made the mistake of giving me meat while I ordered only veggie products and because I had to get the train I only saw this mistake the moment I was on the train. It happened twice now: 1. Because the mistake was from a language barrier and I asked a veggie product and she had given me a meat product on the order. A mistake can happen but they wouldn't help me correct that mistake. I had to give the food away. 2. I ordered 2 veggie products got meat on it instead (I know the taste because before I converted I ate at a burger king a few times). This happened on the train and I could see/feel the difference in the texture. To me this was a great Burger King but now I don't recommend eating there until they can get their staff together.

To be avoided, paid services are as dirty as a pigsty... if you charge €1 at least clean the animals

Great burger, lovely sevice! The girl behind the fries… just amazing ;)

Slow service when not busy, Needs more tables, Food was hot and ok would go again just needs an update inside for me.

Too bad, but unfortunately the bread for the burgers was not fresh and was falling apart. Edit: I was now in the afternoon instead of evening... what a difference!... service was fast and polite, this time the Whopper was wonderfully fresh and generously filled. Champ master burger also very tasty. That's why I'm now giving 4 stars Unfortunately, we have now used old bread again... it really depends on which manager is present whether you get quality food... because apparently not every manager thinks it is a problem to serve old and falling apart bread... it was tasty lots of lettuce, tomato, sauce on the burger.

Fast and helpful service! I had to catch my train and the staff was very helpful!

Very long wait (~30 minutes) so you get cold burgers and hot drinks. The staff clearly doesn't feel like it here either.

Great atmosphere, quick service

God bless the hard working staff at this particular BK location! Coming here often and the stuff is always superb, the kiosks and meal sizes are nice too :) recommendation: add a tip feature on the POS 👌

Good spot before a long train journey

Mixed up our order. There are random people who are not eating or bying food, just sitting there taking available tables that are meant for customers.

NL - Verschrikkelijk trage service. Ik gebruikte een coupon, die niet werkte bij de terminal, dus bestelde ik hem aan de balie. De dame sprak geen Engels, dus ik vertelde haar in het Nederlands dat het afhaalmaaltijden waren, maar ik moest het toch ter plekke opeten omdat het gezicht van de andere dame veranderde toen ik haar vertelde dat het een afhaalbestelling was. Ik bleef liever, gelukkig had ik tijd. De dienst is dus "slechts" twee sterren. EN - Terribly slow service. I used a coupon, which didn't work at the terminal, so I ordered it at the counter. The lady didn't speak English, so I told her in Dutch that it was takeaway, but I still had to eat it on the spot because the other lady's face changed when I told her it was a takeaway order. I preferred to stay, and luckily, I had time. So the service is "only" two stars.

It's a fast-food chain, what should you expect? I'm not vegan, but I only order veggie options because they taste better than their beef. WTH?!?

Fast and tasty. What else do you need on the train station?

Whopper Cheese-menu met Twister fries en aardbeienmilkshake laat op de avond. Prima kwaliteit Whopper, redelijk verse sla en tomaat. Twister fries en shake naar verwachte kwaliteit. Tafels niet routinematig schoongemaakt, daardoor een klein beetje smoezelig. Niettemin vriendelijke bediening, goede sfeer en een leuk muziekje op.

I ordered a special menu here, this was supposed to come with some sort of bonus for a game. Even after showing the menu on my phone they had given me the wrong menu and I was told I couldn’t get the bonus because I didn’t order the right menu. The food was decent though just the service was terrible.

Far too busy Hash browns so cold

Ideale openingstijden en beter dan de directe concurrenten

Lekker gegeten en snelle bedienning

Het blijft een fastfoodrestaurant..... matig eten en matig personeel

Probably the most conveniently located Burger King in Amsterdam, it's open until midnight and it's perfect for a late night out craving when I'm leaving Amsterdam to go home. The food is the BK as everywhere so not much to say there, and the service (at least after 10pm) is ok, the staff is helpful when you need something and the restaurant is clean in general so it's a usual Burger King.

Petit bk, la carte est pas complète mais bon

Normal burguer king. Does not disapoint

Redouane was very very nice, we love Redouane!o

Standaard. Weinig kontakt met de klant.

Burguer King dentro de la estación. Llegas a la estación, pasas los tornos de entrada y coges las primeras escaleras a la izquierda, para llegar a lo que sería el andén 0, lugar donde se encuentra este establecimiento. No es muy grande, pero cuenta con unas 8-10 mesas, para pedir cuenta tanto con máquina como en mostrador. Los precios y la comida es la misma que en el resto de establecimientos de la cadena, con la excepción que aquí cobran las salsas y no tienen refill. No tiene baños