Domino's Pizza Hilversum in Centrum

What terrible service! I ordered pizzas for delivery. The tracker indicated they were ready at the chosen delivery time. When they hadn't arrived after half an hour, I called. The excuse was that there was a delivery shortage. As if that were my problem. The pizzas had just left the store (coincidentally...). When I asked if the pizzas would still be fresh and warm, they answered with dismay. As an alternative, I could get new pizzas. I pointed out their own comment about a delivery shortage and that, for that reason, I shouldn't have any confidence that the pizzas would arrive on time. I wasn't offered any other alternative. After another 20 minutes, the pizzas finally arrived, much too cold, of course. We reheated them in our oven. What terrible service!

As a former employee (2010–2020, until regional manager) and loyal customer, I find it a shame to have to complain, but my recent order at your Hilversum location was very disappointing. I ordered an American Supreme Meatlover with Cheesy Crust, without bacon and minced meat. Yet I got a pizza with bacon and even some minced meat on it. This is not difficult to leave out, so very disappointing. Because I work in Hilversum, I would like to order here more often, but I prefer not to do it this way anymore.

Good, but their method is not as the company imposed. One shape and the medium size is unfortunately the smallest, and the price is very high. They do not work as requested. The pizza is all one size and is not like what I have tasted in several other countries.

Unreasonable delivery times and the store persons lack basic manners of communication.

They were supposed to come at 7:30, called 8 times, didn't answer once, only came around 9 pm. Will never order from them again!

Unfortunately we ordered pizza more than an hour ago. Have tried calling more than 20 times to inquire if the order has arrived in good order, but no one answers. Several people have tried, without success.

Ordered here regularly because my work is nearby. They often forget something. If it's drinks, they always deliver it with a second delivery person, often half an hour later or something. But if it's sauce on your pizza, then that's of course no use if your pizza is cold. Because it's a small amount, often just left it like that. Last week I called about this because it was the umpteenth time, they said they would refund the money. This never happened. A bit fed up with these amateurs.

I order a pizza in thuisbezorgd, i ve never received my order, and I lost my money! don't order in this place, you are gonna lose money!

Worst service, extremely rude and beyond arrogant staff. They first delivered a wrong pizza and moreover it was dead cold and a piece was eaten. When we called to complain about it the staff was having a good laugh about this. Absolutely disgusted with this behaviour. Never ever ordering from this place again. Hopefully they either the replace this bullshit, useless and good for nothing staff soon else sooner or later its going down to the pit.

Worst experience...ordered two pizzas but one was totally wrong pizza and that too one piece of it was missing. Worst quality and service

Helped by a nice lady a few minutes ago!

I don't understand how you can order pizza and then have to wait almost an hour for it? First time and last time at this branch! And lying that the delivery person had already left and being called to ask what drink I want! Never here again

Never been disappointed, always very tasty (especially the cinnasticks) staff is very sweet and helpful

Pizzas were delicious and were made and delivered quickly. The young man who delivered was also very nice and polite.

Pick up 50% discount on Wednesday and Sunday is great, otherwise it's not worth the price. Also a nasty atmosphere outside the restaurant due to the nearby sports cafe.

Ordered food and it said I had received it... that didn't happen. I called, and if I wanted to wait at least another half hour, it would then be 2 hours in total, because a large (important?) order has arrived

Is what he can expect from a pizzeria. But otherwise no more special than anyone else

Friendly staff! Also gave something extra, because we had to wait a long time.

Waited two hours for the pizza from the Hoge Larenseweg location. Then I walked over and saw nothing but stupid lads wearing caps who knew nothing and could do nothing. Have a nice trip to New York next time!

This is really really bad. Our order first arrived 30 minutes late, then we missed a product for which I immediately contacted the delivery department, then when I opened the pizza boxes, our ordered pizza was not in them. Then I called Domino's and they said they would make new pizzas for us, which we then waited another hour for. And we didn't even get an apology or anything extra. Really bad branch, this was poorly resolved.

No toilet or other options to wash your hands. They send you to the neighbors to wash your hands.

Ordered several times in the past well in advance 4 hours and indicated that I had to leave on time. But then just arrive 2 hours later. Yes, due to crowds and we do not deliver on time. Uuhhh well don't indicate delivery times. Now never again domino's pizza 🍕 so done

Pizzas are very nice I recommend ordering though

I have had 2 times now that they did not deliver the pizza. Called me and said that the head office will give back the money and they never did. Then you go to that domino's and they act like they have no idea what they are talking about. NEVER buy pizza's from that location ever.

Delivery for a pizza suggested to get delivered in 10min was not ready after placing the order even after 45min. When we wanted to cancel the order as we were getting late, the manager said that it can only be credited back in 5 to 10 working days. Very rude response and behaviour of the staff...

New: I was tempted to eat pizza again, I came home and I said I'd give them one more chance... I ordered a pizza with tuna and asked for extra mushrooms... I was standing in front of the entrance to the place and the employee probably forgot about the mushrooms and when the pizza came out of the oven, one of the employees took the pizza, returned to the place with the ingredients and sprinkled it with raw mushrooms, then closed the box and after a while called me to pick up the pizza. I come and tell him that I just saw him put raw mushrooms on pizza and he says no. So I open the pizza box and show it to him and he says to me: he's sorry, he forgot and he's explaining something... I tell him you're normal, you put raw mushrooms on pizza, if someone ate it, it could harm him... well, he did. I know... with great grace they made another pizza... you know what, it exceeded my wildest expectations, I'm also filing a complaint to Domino's because it's a f***ing scandal. The premises - close down or replace all the staff because this is not normal!!!! Old : Yesterday I ordered a pizza at the dominos restaurant in bussum it was very good. Today I ordered the same Dominos pizza in Hilversum on Havenstraat and I was very disappointed. Bussum pizza: lots of cheese, chicken and bacon!!! Pizza in Hilversum (havenstraat): you can see the bottom of the pizza from the top, 3 small slices of bacon, and 5 pieces of chicken for the whole pizza. You are the worst dominos pizzeria I have ever been to!!!! I do not recommend !!!

Ordered from you on 25-06-2024, 2x shawarma snack box. Ordered at 7:18 PM At 9:30 PM we called to see where it was, it had not been picked up because it had been delivered via home delivery, no apologies from the employee, and it would be there within 20 minutes, 40 minutes later around 10:10 PM we finally had our food, the chicken. was cold, tasteless and super soft, while this should be crispy. In short Waited almost 3 hours for 2 shawarma boxes that were then inedible. What a great tent and no excuses or discount either. We have lost you as a customer

We deliberately placed a pizza order this afternoon because we have to leave on time tonight. To an appointment. It is now more than 40 minutes later and our pizza still hasn't arrived!! We try to call to ask where the order is. The hook is dropped without mercy. Also no communication whether it is on its way or not. antisocial What exceptionally bad service! All in all

If you come to pick up your order at the agreed time and you are told "the pizza will be made soon", they are already too late. If you wait another half hour afterwards, I become impatient, hungry and therefore grumpy.

Ordered 2 pizzas here last Thursday. Nice promotion, get 2, pay 1. But: the pizzas were delivered almost half an hour late (not very relaxing when you have to leave) and they were just really not tasty. Left in the oven for too long and overbaked, very dry base with a dirty grainy structure. Cheese was not melted but brown and hard. Next time back to the Italian!

Domino's Havenstraat is so changeable. Regularly fast service, alternated with, for example, waiting 2 hours for your order without any notification. After contacting me myself, no excuses or appropriate solution. First the reason was not having any dough and after my 2nd phone call I was told not enough staff. The employee also had to call the manager on the phone for confirmation. I would advise the manager to take more responsibility and speak to his customers himself.

Waiting 2 hours for my order which I don’t receive after all. If you can’t make it in 2 hour period after accepting the order then stop accepting more orders that you can handle. Last 2 months totally uninterested service. People if you are really hungry order from somewhere else to get your stomach filled and your money saved.

Good pizzas, very friendly lady who makes pizzas and also nice conversations about CrossFit.

I ordered yesterday 2 pizza for delivery and got nothing. I called you but you didn’t answered. And this is actually 2nd time that I get nothing for my money. Definitely last time ordering because I feel betrayed.

The worst customer experience ever i meet. I ordered pizza delivery through application, money from my account was gone, but application showed me message like: " Unable to complete your order, please contact our store", And after this i've got nothing - No pizza, no money refound, no answers on my messages to customer service. NOTHING.

Waiting 2 hours for 4 pizzas is bizarre, of course, when you call and staff have to bake 50 pizzas per hour and there are 3 staff, it's idiotic, of course. These waiting times should be better indicated so that you can decide to order pizza somewhere else!

I arrived at the door and a woman or man in a pink sweater immediately started using a negative tone towards me. I was impressed I was in love.

Customer rejected. Really quite shocking

Ordered 2 XXL pizzas, just say tomato sauce with a little bit of pizza. 1 shared and 1 ended up in the trash, that was too much tomato sauce of the good stuff, you couldn't even taste the cheese from the Quattro formagi, ordered a 40 cm pizza of which 10 cm was tomato sauce. SCAMMERS!!!!

I had placed an order via their own website, the delivery person was unintelligible, the extra sauces I ordered were not delivered. During the telephone conversation to ask about the sauces, I was answered with short answers, furthermore, the pizza was not cut properly and the food was almost cold.

What scum, those people here are out of track and the person in charge is also very incompetent.

I lost my credit card.. What a disgrace that I can’t even pay cash, like my cash money isn’t money and now I can’t order a freaking pizza. What a freaking terrible world. Trying to push citizens lose their money worth.👎🏻👎🏻

Lovely youthful mess, many mistakes without supervision, but pizzas are tasty.. app works well with ordering. Collection time on app not working.

I placed an order, after an hour they called and said that the oven is not working, I don't mind that after an hour I hear that they can also say earlier, I give 0 to howen

Do not order here! They literally take your money. I have been charged, but my order has not been confirmed. I call the dominoes and they say: unfortunately this happens often, order it again (i.e. I have to pay again) and otherwise it will be refunded within 3 days. Who will refund it then? Because it didn't happen. This is a scam.

After waiting 3.5 weeks for a solution without it being resolved, here's a review. - several times missing ingredients that were paid for - actions that don't work and you get a more expensive solution - errors after paid transactions (waiting for your money) I have been waiting for 3.5 weeks for a solution for a refund or other solution. I am told first "it will be automatically refunded within 5 working days" and the other employee says "it will be automatically refunded between 5-10 working days". Now it is 3.5 weeks later and half a week ago I was told that customer service would contact the branch and they would contact me, which has not yet been done. As a result, they miss out on weekly orders of +/- €30, because I'm not going to order ANYTHING if I don't get a solution. The only plus point is that it tastes good, but that's about it...

Of ik nou haal of laat bezorgen, het is altijd vlug klaar en snel bezorgt. De pizza's zijn hier gewoon altijd goed.

Heerlijk eten en vriendelijk personeel!

Hele fijne domino's. Geen lange wachttijden, en altijd heerlijke pizza's.

Na 2 uur wachten zelf maar naar het filiaal gereden. De pizza’s waren nog niet in de oven. Bijna diefstal dat je voor 100 euro besteld en dat de order dan gewoon niet kan worden geleverd. Neem dan de bestelling niet aan!

Personeel tekort bezorgt Dominos kopzorgen net als andere bezorgers ondervinden. Onlangs besteld en de bestelling was meer dan een uur later. Dat kan dus gebeuren maar n.a.v. een telefoontje naar ze toch wel wat minder happy. Belofte op compensaties en dat ze contact gaan opnemen (adress achterlaten) gooien ze gewoon in de prullenbak. Echt zonden. - eerder - Ik vindt prijsstelling (veel acties vaak) en pizza kwaliteit, bezorging en hoe hun concept werkt prima. In Hilversum hebben we veel pizzeria's als NY, Papa's die zelfde 'brood' pizzas maken maar Domino's is daarbij wel beste. Wil je een authentieke 'flap' pizza dan gewoon de Houtoven, Lorenza e.d. doen. Voor de grote ketens zijn ze qua smaak, prijs, service beste...

Kwaliteit is constant. Bezorging prima.

Awesome and all stuffs are friendly

Good. Margareta is the best...also hilversum price is cheap than in amsterdam

Bestelling was niet compleet en na 25 minuten nog geen nalevering, vervolgens gebeld en word er excuses aangeboden met de mededeling dat de bezorger er nu aan kwam. Ruim 20 minuten later nog niks, weer gebeld en word er gezegd dat de bezorger elk moment er kon zijn. Helaas na 15 minuten nog geen nalevering. Vind dit zeer slecht, dat je een uur aan het wachten bent voor een nalevering .

Always fantastic, staff and food.

Meestal zeur ik niet zo snel en dan heb ik al echt wel vaak gehad dat het gewoon te lang duurt tot ze er eindelijk zijn en dan krijg je een coupon voor cinastix.. wat heb ik daar aan?? Ik heb gister 28 maart pizza besteld, nou had ik over dus warm ik dat op. Want de pizza's zijn prima. Maar ik nam een hap, keek naar mijn pizza en zag dat er dus onder een champignon een haar verstopt zat.. echt heel ranzig en zo teleurstellend. Draagt niemand nog haarnetjes en hoe schoon zal het zijn daar..? Haren op mijn eten vind ik echt vreselijk ranzig.

Altijd lekker een pizza van Domino's. Snel besteld en langs gehaald. Vers uit de oven... heerlijk. Alles goed geregeld ook in corona tijd 👍🏻

Gezellig eten en drinken halen hoor

To nie jest smak prawdziwej pizzy

Prima pizza's en goede aanbiedingen

Ultra fast food serving restaurant with a few tables and pretty good delivery system. Pizza is not the best that i ever eat but open hours dont give much to thinking, very peacefull workers

Echt super lekker. Goeie service

Het is hier niet hallal, als het hallal was was het 5 sterren.

Top service Goed geholpen en lekker eten. Stond met 10 minuten klaar.

Helpful staff who could speak English!

This place is ok with regards to prices and discounts. Not good at making pizzas and quality of food is nothing special. Delivery and pickup only🤭

Niet zo vriendelijk met klanten en soms duurt het heel lang.

Pizzas are good, but they delivered the wrong Pizza to me. I had asked for one with roast beef, but instead got one with nothing but cheese. They took more than 30 minutes to bring me a new pizza.

Kan er heen lopen in 2 min, laten bezorgen wegens een leuke deal via de app. Het heeft een uur geduurd, en vervolgens werd de cola vergeten duurde het nog eens een half uur. 2 Fking minuten hier vandaan!!! YOU HAD ONE JOB!!

Fast food & young and funny team 😊

Heerlijke pizza's waren goed belegd. Nooit geen klagen.

Klein afhaalfiliaal in Hilversum, vriendelijk en behulpzaam personeel.

Je kan net zo goed bestellen, qua wachten.

Bestel speciaal een pizza zonder champignons, gaat er uiteindelijk wel op en voor het snijden wordt dat opgemerkt, terwijl ze ziet dat ik het zie, haalt ze de champignons er af en zegt daarna vrolijk: eenmaal extravaganzza zonder champignons! Kom je thuis is ze ook nog vergeten te snijden. Wees eerlijk of doe het goed, dus, helaas was dat de laatste keer voor mij.

Leuke pizzeria, als vanouds, wel jammer dat je geen enkele pizzapunt kan bestellen voor de snelle trek

I placed an order yesterday and got a callback That it can not be delivered as there is no driver available. The next availability of driver was at 17:00 as per the person who called me. I am wondering what are you doing with pizza delivery with out availability of driver !! Extremely disappointed. You lost a gold card customer and family. UPDATE: After social media based conversations, Dominos has confirmed that this is a very one off incident due to expected employee being sick. They have confirmed that necessary arrangements will be made going forward and most importantly communication on such incidents will be made more clear than just stating that 'order cannot be delivered now'. As a compensation, I was also offered a free pizza which I ordered today at 12:10, same was delivered at 12:45. Based on today's experience, I have raised my rating to 3 [earlier it was 1]. I will look further to see how the services are, and will update my rating further to add more stars or reduce stars.