Douwe Egberts Café in De Zijde / Duivenvoorde / Park Veursehout

Very bad service. Tables extremely dirty and sticky, no one to clean up and wipe them down. Barista working very dirty right in front of you🤢

Very disappointing experience at Douwe Egberts in Westfield Mall. We ordered a vanilla muffin, and when we started eating it, we found two small blue pieces of plastic/string inside the muffin. The staff did give us a replacement muffin, which we appreciate, but finding plastic inside food is extremely concerning. This is not just unpleasant it is a serious food-safety issue and something that should never, ever happen. I hope this incident is taken seriously and that steps are taken to make sure this cannot happen again. I filled a complaint at Douwe Egberts themselfs. So depending on the response this review can change in a later stage.

This is highly recommended! We have been here twice now for coffee and we are huge fans of the taste. The coffee is delicious! In addition, they have a wide selection of delicious cakes. Not only is the coffee amazing, but the pastries are also highly recommended. The two employees who took our order were incredibly sweet, friendly, and welcoming. They work super hard and do their job wonderfully. We would love to come back here! ☕️🍰

Staff is really nice and my dirty chai tastes great!

A very nice place to sit in The Mall. The coffee is delicious and there are plenty of cakes. We come here often and with great pleasure!

Delicious coffee and chai latte! Friendly staff

My favorite place to have coffee. The best staff! The best coffee ☕

Delicious coffee, delicious cake and the nicest staff :):)

Delicious coffee and a lovely atmosphere! Everything is just right here: the coffee tastes excellent, and the ambiance is cozy and relaxed. In short, I always enjoy everything here. Highly recommended!

Always a good time, and delicious coffee

Delicious cheesecake and Iced cappuccino👌🏻

One of my favorite spots for coffee ☕ and spending time at the mall. I enjoy sitting here, watching people, and getting work done—it’s become a little ritual 😉. I’ve been coming here since 2021, and the friendly staff always make it even better 😃.

Nice place to drink coffee. Good service, tasty matcha.

The best place in the busiest part of the Netherlands. Always very friendly staff, especially one lady who often makes the coffee, always super chill. I love coming here for work or to escape the hustle and bustle. Delicious coffee, the best we have in the Netherlands, I'd even venture to say, and especially the pastries! Mango Passionfruit or Blueberry are highly recommended. It's a bit pricey, but hey, it's not in the mall, and at least you get a lot for your money.

DE is our mostly visited coffee place at Westfield Mall. Regular Coffee (Americano), Cappuccino (regular,iced, bledded) and few cold drinks with cakes. Everything was great but just one point to ponder, coffee seems over roasted and taste was bit odd compared to our neighbourhood Bakery "Amarlaan". A recommend place but during busy times, getting a decent sitting place for group gets difficult. For a lone visitor, there are also counter seatings..

Delicious, very expensive coffee

Good service very customer friendly!!

I love their carrot cake its 10/10

Great location for a DE-cafe inside “The Mall of The Netherlands”. The setting and vibe is great! The crew is friendly, helpful and proactive. I always order the DE-special “Coconut dream”, which is a cappuccino with coconut syrup and whipped cream. It’s a great way to start and/or end my workday! They have different kind of pastries as well, vegan options are available. There are plenty of seats available, depending on the time of day. Oh and don’t forget to ask for their stamp card!

Price-quality is not quite right. 17 euros for 2 iced coffees, 1 muffin and a small piece of butter cake. It's a shame that it isn't mentioned that there is food in the butter cake. You can enjoy people watching here, but the space is very open and therefore somewhat uncomfortable. The relaxed chairs are just filthy, so many stains.

Still really the best coffee there is. Definitely worth the price!

You can't get filter coffee here. This is possible at the other 2 specialty coffee shops in the Mall (Coffeecompanee and Starbucks). It would be a small effort to install a Senseo machine. Unfiltered coffee from the espresso machine is bad for people with high cholesterol.

Today on February 12, I experienced something that I have never experienced before. I'm going for a drink with my pregnant sister, my sister orders a juice that she has drunk before and liked. She ordered it again today and it was undrinkable. She walks to the employees and indicates that it is not tasty and that she really cannot drink it. She asks if she can get a new one or choose another one. The manager (or so she introduced herself) indicated that the taste of a new one would be the same and that she would have to pay for another one again. Of course my sister does not agree with this and says that she knows what the juice should taste like as she has drunk it before, but the manager did not listen to that. She was super rude and not customer friendly, she even indicated that she had to leave because she would not get a refund either. And then she was threatened that if she didn't leave, she would call security. The lady thought that if she threatens security, you as a customer are waiving your rights? In any case, I then started to take over, because firstly I don't agree with how she treated my sister, but secondly: how can you even misbehave so towards a pregnant woman? I don't know what country the manager is from where it is normal for her to yell at a customer to get out, but hopefully she will soon learn that that is not the norm here. Once security was involved, they didn't understand why it had to escalate, because she suddenly admitted that she actually had to give money back to a dissatisfied customer... Well next time I'll give it a wide berth and Douwe Egberts can ask questions and see how apparently the manager deals with customers. When returning the €5.95 for the juice, the manager felt it necessary to give the 95 cents back all in 5 cents, probably so that it is "annoying" for us. I just think it was annoying for her since she didn't have 5 cents left. I immediately returned it to the next store I walked into, and they were very happy with it. Anyway, that already shows the level of this manager who felt it necessary to harass a pregnant woman today. I don't think the lady is fully integrated yet, because she will again encounter the wrong person here in the Netherlands with that behavior. Very nice that the security guard was able to take action against this kind of disrespectful people who think they can deal with customers who are also within their rights.

Very nice slices of cake and great coffee!

A coffee break in the heart of a large shopping center like Leidschendam is always a great way to catch your breath. Between the hubbub of the shops and the hustle and bustle of passers-by, stopping to enjoy a coffee allows you to refocus and recharge your batteries before continuing your shopping. Nothing like it to recharge the batteries!

The place is great but the plates, namely the ones for sweets, are very dirty. The impression is that they are simply not washed. Frankly, it is not very pleasant to eat sweets from dirty dishes.

So far always friendly & helpful staff. Drink high-quality coffees + chai lattes here!😍☕️🫖

Cozy location, fantastic coffee, wonderful stay

Always delicious coffee and cake.

I literally had to indicate five times what exactly I ordered. Staff are too busy with peripheral matters, after all, guests only have to pay.

I didn't eat there, but I did drink a very good and tasty coffee. Staff are super friendly

The employee has no manners and does not know how to deal with customers. He expels the customer and his manner is uncivilized. He treats the customer in an angry manner that makes the customer not want to return to the same place again. I am talking about cafe douwe egberts Westfield Ladies Skhidam.

They have very nice and good staff. It's too crowded. They have delicious products. I've had coffee at other places around, but this place is better.

Super friendly staff who also welcome you. Have had coffee here several times now and was very satisfied today. Received a beautiful cappuccino art work by a Dutch-speaking blonde lady.

There were 4 employees clearing away glasses, etc., I had to wait a long time before I was helped, perhaps because there was only one customer? Ordered four products, two went wrong: I ordered Coconut Dream, but it contained no coconut. Partner had, among other things, the apple pie with extra whipped cream worth one euro (!), which they had also forgotten. This for such a fairly expensive tent, you expect a little more from it. And what I often read here in the reviews that it is not very clean, that is true. This was the third time we have been here, but now it is really the last time. There is also a coffee shop a little further, we will go there next time.

I am always very satisfied with DE. But not right now 😉. This coffee bar closes at 8 p.m. When I arrive at 7:45 PM, they say they are closed. Clean up quickly and send customers away so you can go home on time. That's how I feel. Unfortunately, this is why I am writing this bad review.

1-10 A very special coffee corner. The coffee and pastries are of good quality. There is no service. The charm of this place lies in the fact that the refreshments can be enjoyed amidst the traffic in one of the corridors of the Mall, creating a dynamic experience.

Great coffee and nice stop in the mall

great coffee, filthy floors, tables and seats (they are full of grime, pretty gross),

Staff and service is super sweet!

Onvriendelijk personeel. Koffie is wel goed, maar dat ligt aan de producten en niet aan de kinders achter de kassa.

Altijd hele vriendelijke mensen en heerlijke ijskoffie die niet kapot gegooid is met suiker.

Good place for coffee, but do not expect anything extraordinary as it is not a coffee roaster

Goeie en lekkere koffie voordat we gingen winkelen.

Voor een lekker bakkie koffie en de speciale koffie is hier heel lekker en niet zo duur als bij een ander merk. Dus een aanrader.

Redelijke koffie, je moet er alleen lang op wachten. Prijzen zijn ook stevig

5 man/vrouw aan het werk, maar het was er ronduit smerig: tafels met plassen koffie/drank, vieze bankzitting (die ik zelf heb schoongemaakt) en zelfs de menukaart (ik heb 'm dus niet aangeraakt) blonk van de vuiligheid. Ook een overvolle uitpuilende prullenbak, waar niks meer bij kon. ☕️☕️☕️ Kijk, ik vind het a-sociaal dat je niet even je gebruikte serviesgoed weg zet, maar los daarvan mag het personeel best inzetten op een schone koffiebar. En dat doen ze duidelijk niet. Jammer.

Wij komen regelmatig bij u lekkere capuchino drinken. Vriendelijk personeel.Mag alleen vaak bij sommigen wat professioneler . Spaarkaart ook top maar word niet veel gepromoot. Maar mijn opmerking is dat het vaak een beetje smoezelig is .De 2 ronde kleedjes bij de lage stoeltjes zijn zeer zeer smerig.Kan je soep van koken. Naast de zitjes aan het einde bij de planten in de ronding ligt dikke laag stof. Vaak tafels en tafelpoten smerig.En nog op veel meer plekken als je kritisch binnen en buiten kijkt..M.a.w.leuke koffie winkel maar naar de hygiëne moet eens kritisch gekeken worden.

Prima koffie en vriendelijke behulpzame bediening. Ik vind winkelcentrum zelf erg ongezellig, te groot, druk en vies. Dit terras ligt open in winkelcentrum en je zit tussen de lopende shoppers.

Great coffee, smoothies and cakes. Perfect place to unwind during our shopping visit, waiting while the kids browse through the bookstore located on the opposite side.

Lekker koffie , wel duur maar het is ook duur locatie waar ze zitten..

Gezellige koffiehoek voor een rust moment tijdens winkelen. Heerlijke koffie gedronken en niets gegeten. Na afloop ook iets genomen. Het is een adres om nog eens langs te gaan.

Koffie heerlijk donut bij Douwe Egberts in Zoetermeer veel beter

Bubble Coffee. Was lekker. Vooral de slagroom!

Kwaliteit koffie matig prijs kwaliteit

Lekker latte en taartjes hebben ze daar

Der Kaffee dort schmeckt sehr gut. Das angebotene Gebäck ist gut aber relativ teuer.

Nice place to relax at the mal, also for reading a book, or using your laptop/electronics. The service is friendly and good.

Goede cappuccino, voor mijn man met een extra shot. Heerlijke verse gevulde koek. Een gezellig zitje om even uit te pauzeren tijdens het winkelen.

Personeel vriendelijk, niet gezellig zitten, en de tostinisch waren een warme onsmakelijke hap!

Best vreemd 15 euro betalen voor 3 koffie, maar dan niet bediend worden aan tafel.

Heerlijke koffie en een leuke plek! ☕️

het classic favoriete koffieplekje voor tijdens het shoppen!

Super happy with the service! The coffe is made super nicely and they know the proper method for the cortado 🤩

Deze plek ligt midden in de shopping zone en volgens mij is de bedoeling dat jij even kort uitrust. De tocht is real... dan maar zitten met je jas aan .Dus na de koffie/thee met wat lekkers, ga je weer verder. Wat opvalt is de rekening € 18.60 voor 2 x taart en 2 x thee...

Уютная кофейня в торговом центре. Хороший кофе и прекрасные десерты.