KFC in Wijk 21 Oude Haven

Sticky dirty floor, many ingredients sold out but no compensation, stale bread

This is a good restaurant with a good atmosphere and the people are very helpful and nice, and I hope they become rich in life.

Waiting time is crazy, even when there are little orders. Avoid this place

Had a delicious meal there, folks.

Nice and quiet, delicious food, and a very good price! Definitely worth a repeat visit!

The chicken was a little bit cold, but otherwise it's just KFC.

I have to wait too long at the checkout to order, and if you ask something, they look at you like cows in a field.

We made an online order today at 20:37. The application shows that the order is accepted and to wait 44-65 minutes. in the end we waited 2 hours. and then canceled the order. we were left hungry and dissatisfied. If the establishment is closing, please do not accept orders and warn people about it in advance.

Expect long wait times. Still friendly service and good food.

They can only make this KFC worse, not better. I don't think that franchisee is 100% clear.

Last time I waited 40 minutes for a meal deal, that's not normal. Now I want to order corn and they say it's sold out. Never come here again. I'm better off eating at home at this KFC.

The wings are full of feathers and chicken hair; they have not been cleaned properly.

Had to wait more than 30 minutes for the food, no staff at the counter to help you ask how much longer it will take. We are never going here again.

I've been waiting for 18 minutes now. The 7 orders on the board have also all been there for 18 minutes. Absolutely nothing is happening. Edit: Finally got something after 23 minutes; other orders are still there.

We had to wait a while for our food. There were hardly any people working in the kitchen, which is probably why the reviews were so bad. Nevertheless, it was tasty and everything was fine. The trash cans were indeed very full, and due to the lack of staff, the upstairs area was also closed off. There are better KFCs, but the food was okay.

It's like talking to pillars of salt. Looking like sheep and trying not to answer (an order from (mis)management?). Milkshakes have been ready for a while now and are at the right room temperature 😡 Just ask if you can have them already. The pieces of chicken... I think the chicken still needs to be caught, slaughtered, and plucked. After that, it still has to go into the oven; no idea, but it's going to take a while. Preparing stewed meat is faster, in any case. I decided not to wait for that after all. The chicken price was 12.50 euros, senselessly burnt. The result is that I am definitely switching to the halal competitor in Amsterdam. Friendly staff, frozen milkshakes, and fresh tender chicken! Never going to a KFC again, not here, not anywhere.

It is considerably quiet… ordered 1 sandwich and a milkshake, waited half an hour for my order. It was freshly made though, so that is definitely a plus. But usually you assume it takes a maximum of 10 minutes. Keep in mind that you shouldn't be in a rush.

Super dirty location. Trash cans overflowing! Floors and tables are extremely dirty. Minimum wait time for your order is 15/20 min. The tenders and hot wings are raw!!!!

I ordered almost 50 minutes ago, stil don’t have my food. I really don’t know what they’re doing here.

Selma is the MVP of this establishment. Very attentive, positive, accurate, quick and pleasant. Every time she’s there we can be sure that our meal will be in order. Yesterday was no exception.

Terrible, filthy place with unfriendly staff. Grumpy people and the manager is never there. Unreachable by phone. If you want to throw your money away and get sick, this is the place to come. Rancid and cold food!

Bare, empty, the lady behind the counter really tried to make everything right. The burgers weren't exactly warm. A lackluster place.

What a dump this place has become... even worse than it already was... Ordered food at the kiosk, had to wait at least 25 minutes for it. They just stand there shouting at each other in that kitchen (I think Polish) and English. Not a single one takes the time to clean the tables or anything like that. They don't have high chairs, so figure out where to put your nearly 2-year-old to eat. (Took the stroller instead so she could eat in there) Everything is filthy and greasy, the floor, the tables, and let's not even talk about the toilets!! Filthy changing table, dampness and stains everywhere..🤢 (think poop) BUT what I find most idiotic is that you have to speak English to the staff while you are, after all, in your own homeland!!!? All imported Eastern Europeans who don't speak a single word of Dutch. Done with this unwelcoming, dead place.

How awful. I've been waiting over 20 minutes for two burgers. The staff can't even handle the workload. This is ridiculous.

30 minutes before your order is ready because it's waiting for two burgers. One of which they added a cold, smaller burger. The rest of the order also got cold in that time. It's nice to talk Russian, but it's a complete blunder for this branch. Time for new staff.

15 minutes waiting for take it order from drive, Later 20 Min waiting for 2 burgers. And this is was not first time there.

The KFC Stormhoek (industrial estate) was almost empty on Sunday evening, apparently relying on weekday customers. But there was a super helpful woman of Turkish descent behind the counter – for example, she made a salad especially for us (a couple in our 50s) because they were all gone: super delicious! And she brought our food over so sweetly. Unparalleled service. The chicken was delicious, hot, not too salty, and not too bland. Four stars for the atmosphere because the place was almost empty, NOT because the staff left anything to be desired!

There were two employees present on Saturday afternoon. Both the restaurant and the drive-thru were busy, causing significant delays. The food was cold and took 20 minutes to be ready. The restaurant was dirty because it wasn't swept between meals. The men present did their best, but it wasn't feasible.

For the first (and last time!) I ate at KFC Zaandam Stormhoek. There was no employee behind the counter, so I ordered through the kiosk. I thought it was one very basic burger... I was the only customer, yet the sandwich still wasn't ready 10 minutes after ordering. A lady did appear with a dustpan and brush and a wet cloth, which she casually tossed onto the stack of trays waiting for customers... After 12 (!) minutes, someone appeared. When I politely asked how long it would take KFC to make one burger if there were no other customers, I was told they were busy. Fifteen minutes later, my sandwich and the fries I ordered later were dumped in front of me, with only a "please," but no napkin. When I unwrapped the sandwich, I discovered I'd been waiting fifteen minutes for "something"—a kind of fish stick covering a third of the bun, with a rock-hard crust. I only ate half; it was truly awful. The fries were the thinnest I've ever seen, more like spaghetti than fries, warm, but incredibly limp. There was some kind of cheese sauce and shredded meat on top. The whole thing just didn't go together; it's a good thing I was hungry, otherwise I would have barely eaten anything. There were maybe 8 or 10 other people there while I was inside, and that was around lunchtime. After this experience, I understand why. I've never experienced such slow service, an unfriendly employee, an unhygienic employee who throws her cleaning cloth on the trays, and when you want to leave, the door above which you can read "Thank you for your visit" is locked! There's still a lot of work to be done in this store, if the owner wants it, because otherwise, only desperate and uninterested customers would be able to come here...

Did not receive more than the help of the order.......

Unfortunately, it's terribly dirty. The tables haven't been cleaned. The trash can is spilling out.

The slowest service imaginable. We waited around 30–40 minutes for a burger and wings. There was only one staff member working at the front, and she was also preparing the food in the back while handling the drive-through at the same time.

I arrived at the self-service counter, and the number wasn't clear. I was told to order at the counter. Two seconds later, the staff was gone, helping me with the drive-through. I thought, "Is it my turn?" or "The drive-through?" While he was helping me, he simply walked away. Unfriendly and disrespectful to the customer.

Inedible, food is thrown from above. Dirty people there.

The large water supply has been unavailable for the fourth time we've been there, which is a lot of hassle, but we did get our money back. The men's restroom is also very dirty. The restaurant itself isn't cleaned very well either.

KFC Drive Thru Exorbitantly long wait times. Over 30 minutes to order, with only four cars ahead of me. Then another 10 minutes for the order to be ready. Incomprehensible! Probably due to staff shortages. It's better to close the line than use the drive-thru. Because once you're in line, you can't get out.

The tables, toilet, and floor were so dirty. You have to wait almost 20 minutes or longer for your order. Every time, something's wrong with the order, which is a real shame!

took way too long and staff who don't speak Dutch

Not good service I can order 30mins do not go dere dey are ignoring you

Attention,they don't use gloves for kitchen ,they use empty hands for eat at customers ! Shame on you !

There's always something wrong with the order. Also, they only speak Eritrean here, the tables are filthy and sticky. Nothing gets cleaned. Trash cans are overflowing; you just have to throw your trash next to them, and the toilet flush doesn't work, and there was still a huge turd in the toilet. After I complained about this at the cash register, they didn't understand a word of Dutch!!!!!

Where is the drink refill machine

Worst KFC I've ever been to, takes ages, can't speak Dutch, and the food is cold and disgusting. Never coming here again. They really need to close this place down.

It's incredibly slow there Both inside and for takeout.

It's a shame these people get paid! Send them home! 18 minutes to take an order? While you're stuck with cars behind and in front, so you have to stay put. Get rid of this staff, and all of them, really. I'm here almost every day and I see how messy and dirty it is, and on top of that, they have egos and talk curtly instead of being friendly.

Not the right staff, everything is bad, communication, long waits, and the food too. If I were the owner, I'd fire everyone and rebuild a decent team.

Very bad staff and also very slow, such a 12 minute wait?

If you want diarrhea order from here. Me and my partner very rarely eat fast food. So once in a while we like to go "treat" ourselves. Yesterday we ordered 1 variety bucket and a strawberry milkshake. The milkshake was horrible, tasted like they forgot to add milk because it was just icy. That was already a bad start but we were still excited to dig inro the chicken. However when we started eating we were disgusted at how the skin tastes. That's normally the best part! There was no seasoning and mainly tasted likebad oil. We threw half the bucket away. That was not all, today we woke up with an upset stomach and cannot stay far away from the toilet. They owe us a pack of toilet paper. (do want to add, service was good and friedly)

I come here often. And I've never left a review myself because they've never gotten my order right. But this time it was absolutely fantastic. I ordered two regular crunchy burgers. There were two people in front of me, and I waited about 45 minutes. I wanted something extra and, as usual, got it wrong. The person who helped me didn't speak Dutch. She kept talking to someone who used to work there, and when they wanted to give me my order, my former colleague grabbed it right in front of me and walked out. But then suddenly it was a joke. I understand the reviews here, and if this happens often and is normal, a 2.9 is really high.

After several bad experiences with small children working there and messing around, I gave it another try. The food was good and fresh, and the staff was very friendly.

Very very slow. Not recommended

Hot wings with feathers in them... I called the branch. The manager got angry with the employee and told him to tell her this was normal.

The day after Zaandam, I thought it would be nice to grab a bite to eat at KFC. This KFC is as dead as a midnight highway diner, and we arrived around dinnertime. The reason was probably the same as ours. The chicken was as dry as if you'd left a slice of bread outside the bread bag until tomorrow. And the same goes for the hot wings. They probably got a chicken from a desert, it was so dry. Restrooms—you walked in and smelled the urine from a month ago, it stank so badly, they never even think about hygiene. Well, people reading this, I'd recommend skipping this KFC and going somewhere else.

Good KFC, clean and friendly service. It was not very crowded so I had no problem to get a table and chair. I will serve very quickly.

By far the worst KFC I've ever been to. Grumpy staff and a good fifteen minutes of waiting for mediocre food even though there wasn't a soul there.

delicious food, good service and overall everything was great, thank you!

Inedible, cold, and no apology, so I won't be going there. Friday, October 10th, around 5:00 PM, to staff.

Never had such a bad meal at a KFC, the food was old, maybe even from yesterday, very disappointing that such people can screw up such a big name, unfortunately I had to throw everything away, it was inedible

We were a bit late, but the staff were very friendly and the food was delicious. Every KFC we've been to has always been a hassle and bad service, but this is the first time it was good and the staff were friendly.

The chicken I got from KFC was stale and tasted old. Totally unacceptable and a waste of money.

What they're doing here isn't good. Old grease, batter from earlier in the week, or the temperatures aren't right. I've never had such disgusting hot wings...

I recently ate, and an hour later I was at the Zaanse Medical Center. This place needs to be closed.

Ordered food through Thuiszorgd but never received it. Unreachable by phone. Very poor service. Never again for me.

I got something from KFC (in Zaandam) for the first time, and it was also the last time. I ordered through the kiosk and then had to wait a very long time. There are very few staff, but the guy at the counter couldn't do anything about that. I paid almost €30 for two medium menus, but after checking everything, I got two small shakes instead of a medium. The shake tasted good, the fries were okay too, but the burgers... what a disaster, greasy and incredibly salty. Really not worth the money. Compared to this, a BK or Mac is practically haute cuisine. A waste of my money.

And you get home and once again something is missing from your order. You order three things and they "forget" a double crunch burger. Hopeless.

The men's toilet is very dirty, they say we don't clean the jugs

Restaurant open from 11 but no chicken available untill 11:20. Ridiculous

d r a m a t i s c h l a n g z a a m o n v r i e n d e l i j k v i e s

There were crumbs everywhere (tables, chairs, floor). The floor was also sticky. The fries were cold, and there was almost sauce on the burger. The food arrived quickly; everything had probably been ready for a while, which is why it went cold. So, I wouldn't recommend it.

My Zinger burger came with lettuce that was clearly several days old. The lettuce was brown and slimy that I had to remove it from my burger. I won’t be ordering from here again especially after reading reviews about mice in oil 🤮

Too warm, no airco, many flies.

This is the worst KFC in the area. All the chicken is incredibly dry, and the fries are limp and cold. Highly recommended, and you're better off driving to a KFC in Amsterdam, even if it's a 10km detour.

Bad food. Bad restaurant. Bad staff.

I saw the mouse in the oil with my own eyes. Whenever I eat at this restaurant, I always get a stomach ache, and now I know why. Also, the service is very bad, and the workers there are rude and have no respect for anyone. Also if you try to look inside the restaurant you will see sewers coming out of the ground where they cook.

Rude place, almost 50 euros worth of food and it is delivered cold

Food is okay, but very unsociable

If you're really hungry, you have to patiently wait an hour for your food... It's a very slow pace to quickly help customers with their menu... It's a shame that such a location does so little to improve service. Disgraceful

Really bad KFC, fries are never fresh, ATM is always broken, food always takes a long time. Help this KFC.

It was incredibly hot inside, truly inhumane for the staff! There was no chicken to be seen, but we were craving a good milkshake, as their chocolate shake is the best!

Extremely poor service: only one employee at the counter, who also had to take orders because two of the self-service terminals weren't working. It took almost half an hour for the order to be ready. The Zingerburger was so small that only half the bun had any filling. The fries were nice and warm, but could have been fried a bit longer. The tables were dirty, and the windows could use a good cleaning. It was also very hot; maybe a broken air conditioner?

This restaurant is struggling with staff, and it's unfortunately very noticeable. The staff speaks little or no Dutch. But if you apply, they don't need you. At least, I applied, and after the third interview, they asked if I wanted to travel by tram, since that requires working in the city center. Unfortunately, I didn't want to, so that was the end of the interview. But back to the food. The quality is absolutely terrible! And the service is the same.

What a horrible experience here... I used the drive-thru, and it took so incredibly long just to order. After ordering, we waited over 30 minutes. There were two cars ahead of us. People were ordering inside, too, but it got so crowded there that people had to wait outside. They, too, had to wait an absurdly long time for their orders. Once and for all. Yuck.

You get incredibly rude when you ask a question. No one speaks Dutch either. The cheese on the burger wasn't melted. It was absolutely disgusting (tables covered in dirt and trash cans overflowing). They started arguing amongst themselves...

EVERYTHING WAS DIRTY EVEN THE WALLS DID NOT GET ANY REALLY DIRTY STAINS

No napkins in stock but thick layers of sauce on the wings. No milkshakes or ice cream available. Staff only makes a questioning gesture when you ask for napkins. Special experience

I ordered food online and it was 1 burger, first it said it would be delivered at 6:05pm (it was 5pm) then it went to 6:45pm so I waited 1 hour and 45 minutes for 1 burger

Chicken burger plain was not plain. Fries were lukewarm and limp. Burgers were lukewarm. Tenders also lukewarm. Instead of tenders there were wings. And that while there were hardly any customers. Well I understand why. Was the first and last time here. Eventually got new burgers and fries. Paid for reusable cups and then got disposable cups. Things are going badly wrong here and we will never come here again

Crappy place. Hair in my food. Nobody speaks Dutch or decent English. Tables too dirty for words. Last time I've been here with my family. Damn🤢

Super unfriendly, we ordered 2 burgers and we only got 1 and they didn't want to give us an extra one because according to them we only ordered 1, the air conditioning doesn't work either, I understand why nobody comes here, damn it

Sooooo how bad is this food? Unbelievable so disgusting and soaked in grease. The whole place stinks of old frying fat and that in combination with a bad extraction... I normally find the zinger burger delicious but you really should not buy this at KFC Zaandam. And then the fries so limp and disgusting.... close this shop do the people in Zaandam and surroundings a favor.... yuck yuck

Staff is very unfriendly, throws food and money at you. Swears at you and gossips about her customers in another language. Never come back here, what a shithouse!

KFC Restaurant Is Too Hot Because The Air Conditioner Is Not On

I had placed my order at the column inside. In front of me was another German couple who had ordered 2 menus and 2 ice creams. One employee was walking back and forth behind the counter. Apart from that, not much was happening. First, the ice creams were put on the tray. Then the employee walked to the back and didn't return for 10 minutes. Unfortunately for our German Friends, without chicken/burger. In the meantime, the ice creams had already melted halfway. When something was said about that, the boy indicated that they could already eat them otherwise, the food was coming. Of course they didn't agree with this and the employee offered a napkin to prevent leakage 😂. I asked where my 2 simple cheeseburgers were. I had to wait a while until the German's order was ready. In the meantime, I saw that my burgers were ready and were being prepared to be packed. Still no one else in the shop except the couple and me. The employee walked away again and returned with food for the couple. But now they still had to explain how to tap drinks. The ice creams had melted to snot by now, so they were thrown away anyway. My burgers, still ready to be packed, had been there for 6 minutes by now, but I find watching the uber-raging employee interesting. The Germans had their food and a justified sneer was given in German to the employee. She didn't understand them, but since I speak a fair bit of German, I could understand them and I won't repeat what they said here. Finally, after 18!!! minutes, from ordering to delivery, I had my burgers. They were cold of course, but I didn't dare ask for new ones after this adventure. What a drama here. One single employee at the counter and a few standing behind. No one came to help or ask, one employee went to stamp down trash cans that were so full that nothing could be added afterwards. What's going on here KFC? Was Frans Bouwer here with the hidden camera or something? I've been to KFC 4 times in my life and all 4 times there was something. Even (my daughter) got very sick after eating at KFC. After investigation it turned out that there was indeed something wrong with the cleaning protocol and preparation of the food. It should be clear that this was my last time at KFC.

Does this place even have management? No hygiene, no customer friendliness, no pace & no quality. Most employees don't give a damn that you've been waiting for half an hour.

Disappointing experience with children's meals and service We ordered and paid for children's boxes including milkshake and gift, but only received part of what was promised. The milkshakes were not there and there was no gift. When we reported this to the staff, they reacted unfriendly and started talking to each other in a different language, which came across as very unprofessional. They were angry with us, instead of solving it properly. At that moment there were at least four other customers at the counter with the same complaint. In the meantime, extra money was asked for products that were not delivered. The food itself was also very disappointing: it was cold and tough. Finally, the toilet was very dirty, which made the overall picture even worse. Unfortunately, no repeat for us. There is really work to be done, both in terms of service and hygiene.

After visiting the Vrijbuiter we had a bite to eat here. What a mess this place is! We got an incomplete order, cold fries, no napkins, no straws and no surprise with the children's menu. After asking we got the answer from a super grumpy woman that they don't have anything for children. This is stated on the receipt and the menus? Very strange. They are certainly not service-oriented and we will definitely never ever come back!

Really bad service to long waiting time to short on staff and lack of communication

Employees who don't speak Dutch, it can happen but they don't even try, then an (unexpectedly) expensive order, turns out to contain something I didn't order so back. With an angry look my money back. Enough of that for now.

As someone who always enjoys going to KFC, it hurts extra hard to say this: my last visit was a complete disappointment. After waiting 37 minutes, I received an incomplete order. The fries were ice cold, the Zinger burgers were rock hard instead of crispy and soft, and the orders were mixed up without any logic. When I said something about it and politely asked for compensation, nothing was done about it. The atmosphere was downright chaotic: staff shouting back and forth about chicken, no overview, no customer friendliness. And all this while you just come for a quick, tasty meal. This is not what I am used to from KFC. As a loyal customer, it hurts to say, but this was my worst experience ever with this chain. Very unfortunate.

Very annoying that no one can be understood and it takes an incredibly long time to wait in the middle of the night