Smullers in Wijk 21 Oude Haven

Yesterday at 4:56 PM, I placed an order with this FEBO. You could choose "as soon as possible" or from 5:45 PM. So it made sense that we chose "as soon as possible," especially with small children at home. But what did we get? An email saying the delivery time would be 6:00 PM... disappointing, but okay. What happened next was absolutely outrageous. By 6:20 PM, still nothing had been delivered. Called → no answer. By 6:30 PM, still nothing. The order finally arrived around 7:00 PM. Almost two hours later, with hungry children. And now for the worst part: the quality of the food. The fries smelled and tasted rancid, as if they had been fried in old grease. We didn't even dare give them to the children. The cheese soufflé had a foul smell and taste; I threw it away immediately. The grilled burgers and crispy chicken were dark and didn't taste as you'd expect from FEBO. Only the chicken burger was somewhat edible, probably thanks to the sauce that masked the flavor. Everything was also sloppily packed into a bag. Only afterward did I read the Google reviews: months of complaints about two-hour waits, bad food, and subpar quality. The owner responded that improvements were coming, but after so long, that seems like an empty promise. If you run a franchise like FEBO, there are quality standards you have to meet. This is bad for the brand and misleading for the customer. Can't handle the pressure? Then don't offer delivery on times/days you can't deliver. Or communicate it beforehand. It's not that hard. Conclusion: first and last time. You can't accept money for bad food and bad service. This was downright disrespectful to both customers and the children who ended up without fries.

The best Fries in Holland. If you visit Zaandam or Amsterdam, you need to experience this. 10/10

Worst KFC I've ever been to, takes ages, can't speak Dutch, and the food is cold and disgusting. Never coming here again. They really need to close this place down.

الطعام ليس الأفضل لكنه جيد الموظفين ليسوا ودودين في التعامل مع الزبون كما يجب المحلات نظيفة ومرتبة

We neatly ordered 1 portion of fries at the cash register to take away. Well, the blonde lady at the cash register was not friendly when she took the order. We indicated that we were sitting outside and whether she could call us when it was ready. Well, after waiting for 20 minutes, customers who came after us had already left. We walked to the cash register to ask. She said very rudely that it had been ready there for a while. Then when we got home, the fries were full of SALT!! Was inedible and immediately threw them away. I really wanted to go back to talk to them about this, but I didn't think it was worth it. But here is my review. I don't want to judge people so quickly, but it did come across as if the lady was a bit racist.