McDonald's in Charlois

Very nice McDonald's, friendly and helpful staff, and the burgers taste the way McDonald's burgers are supposed to. So, top notch ❤️

Only going to McDonald's for the coffee/cappuccino.

Niffos forgot my cookies, I was going crazy. I find this unacceptable and hope for my cookies next time! Jaman

Extremely customer-unfriendly, something I am not used to from a McDonald's. The simplest order has to wait the longest. It is a good thing the extra donation doesn't go to the restaurant itself, I would have asked for it back, it is that bad.

Forgot 2 burgers and 2 sauces :(

A McDonald's like every other in terms of food and such, but the music was WAY too loud, especially in the restroom. Just awful.

Good McDonald's, but still a stomach ache after eating. But I get that at every McDonald's.

We wait veeewry long becouse personel take care about talking for each other and they dont give one meal (cheese handfoot) we dont back becouse we be on way to home, is no normal im pay and i dont have this what im buy. Shit place becouse personel, and that be morning soo by no bussy

Unfortunately, the music is very loud, making it difficult to have a quiet conversation. You have to speak quite loudly to understand each other properly.

We do a round at the McDrive here every now and then for a single burger or a McFlurry and it's always good ☺️

Clean, tidy. Good coffee, knock.

Many schoolchildren work there; they assemble orders sloppily and do not finish everything, but all the glasses are paid for.

Since it is in front of the hotel, I walked over to place my order. There is a parking lot. The product I ordered came out quickly, and the taste is just as good as ever.

I left in the middle of the night (2:00 AM) to get something to eat because I had no food at home, and after a 15-minute drive, I arrived at the McDonald’s at this location. When I drove into the McDrive, there was no car at order spot 1, so I pulled up there. Meanwhile, the order was being taken for the person who was already standing at the kiosk next door. After that person’s order was taken, the car behind me arrived, and the employee started taking that person’s order instead of mine. Although he passed my turn to this person, I didn’t mind and thought he would probably take my order once this customer was gone. The customer left, and the person standing behind him arrived, and again he started taking the other person’s order without interacting with me. I just wanted something to eat, but now I am driving home hungry and tense. Besides, I found a kiosk on the way, so at least I can eat some chips and chocolate. Thanks, McDonald’s Hoogvliet.

Nice McDonald's, friendly staff

Good atmosphere and friendly staff. The ice creams are good. The food is McDonald's.

No soap in the toilets, was empty, not very fresh when you go to eat afterwards, and trash cans full. Otherwise fine

Just old and familiar at McDonald's

Litter on the street, smoking is not allowed

The food is always hot and the order is always correct. The McDrive is fast and the staff is friendly.

Not a big fan of McD haha but sometimes you just crave a Big Mac or McFishFilet

We placed an order via the drive-thru today. Among other things, we had ordered a Meatless Chicken Wrap, but upon arriving home, it turned out we had received a regular Chicken Wrap. That can happen, so I drove back. Moreover, for someone who consciously chooses not to eat meat, this is not just a minor mistake. What disappointed me most was the way I was treated. When I asked where I could go to have the mistake corrected, I was visibly irritated and directed elsewhere. The wrap was subsequently replaced, but without any apology for the mistake made or the extra inconvenience. Making a mistake is human, but a customer-friendly attitude and a simple "sorry" would have made a big difference here.

2-7-2026 Evening Takeaway Snack: A waterfall of annoyances: 1. The machine didn't accept my barcode! 2. Paying, that didn't work!.. malfunction, I had to pay at the cashier! ..3. nobody at the cashier.. until a friendly employee pulls me out of the glitched space .. My picky Menu: cheeseburgers without onions, medium fries, banana milkshake. I think mmm, tasty food.. unfortunately, I was sorely disappointed!: ?? The burgers weren't even fresh anymore, they felt very dry, the inside very soggy (wet and soft).. unfortunately, the fries couldn't make me happy either.. only the milkshake could offer me some consolation. Tip for Mac: QUALITY REQUIRES CONTINUOUS ATTENTION!!

Had to wait half an hour for our food to be ready.. fast food wasn't that fast.

Customer service is exceptional. They deserve 6 stars.

Went through the drive-in. The order is really never right there. We're missing fries, mayonnaise. Time and time again, we looked at each other wondering why we keep going here... it's never right, it's a surprise every time what you didn't get this time, even though you paid for it.

Orders go wrong 9 out of 10 times. Avoid the McDrive and just walk right in here.

This morning I took the car to the garage and was thinking about having a hearty breakfast at the McDonald's across the street. I had paid extra for mint tea, preferably with two sticks of honey. I asked for one extra, and a Surinamese woman hesitated, gave me one extra, and looked irritated. Next, I placed a second order for my husband and asked for an extra honey stick there too. She said sorry, you've already had some. I said that for me, this one is for my husband. She said no sorry, it's only for 1 per person, we have low stock. I said I'm paying extra for this and then we won't get the mint tea we want. And in the end, we didn't get it either, and on top of that, there was a big cup difference in the tea, even though I had to pay an extra surcharge for both. What is this all about? Acting pathetic and stingy over a honey stick because their stock isn't good, and WE paid extra specifically for good tea. I am never going here again.

No Royal with cheese? They now have the McTasty.

Why aren't you allowed to sell McWrap Sweet Chilli after midnight or during a break? Very strange.

I had ordered a Big Mac menu and then got food poisoning.

An amazing place woooooooo top among McDonald's

Incompetent employees/managers who don't even clean up the trash outside. If that were my franchise business, I would have personally kicked all the employees out.

Food fine, service neat and polite. Big McDonald's at an industrial estate, hence two stars for the atmosphere.

Got the food quickly. It was well prepared! Parking, however, was a nightmare…

Handy for a snack...on the go...

Eating something tasty every now and then..

The food at McDonald's really isn't tasty anymore. The drive-thru at this branch is also really overdue, and there are too few parking spots. The whole branch really needs a renovation. The staff was also really grumpy, omg.

A bit of a shame, soggy chicken nuggets, and a half-filled container of sad fries.

Going downhill more and more, lukewarm fries, burgers just dumped on top of each other, a real mess, what a shame. And now again, I've been standing still in the drive-thru for 20 minutes, worthless.

This is truly below par. Received the wrong order three times within just one month. That is no longer a coincidence; that is simply structurally poor work. Ordered spicy nuggets → received regular ones. Ordered spicy chicken → received a normal McChicken. And the low point: ordered a cheeseburger without onion due to an allergy, and received it with onion anyway. This is not just sloppy; this is dangerous and irresponsible. If you can't even execute simple orders correctly, I seriously wonder how this branch is still operating. Take responsibility and finally start properly checking what you hand out.

Front desk staff who lack vocabulary like "Good evening", "enjoy your meal" or something similar, and "goodbye"; front desk staff come across as listless, where everything is apparently too much.

Despite the extreme crowds, we received our food incredibly quickly, and I mean incredibly quickly. We arrived at the second window and were able to take it home right away. The food was freshly prepared and deliciously hot. I can't say anything about the restaurant itself; we didn't go inside. The staff was incredibly friendly.

Just McDonald's. Very busy, limited parking, food the same as all the others.

I ordered a Filet-O-Fish without sauce and a Big Mac without sauce, both came with sauce. The fish even had a "no sauce" sticker on it. We were able to pick up new ones, so why do you think we had them delivered?

Good food, fresh and hot, Clean and calm inside!!

This McDonald's is clean and well-organized. The staff works efficiently and remains friendly, even when it's busy. It can get quite full around dinnertime, but that also shows it's a popular spot. Despite the crowds, ordering is quick, and your food arrives hot and fresh.

The world's most cooked McDonald's.

There was a super long line at the drive-thru at 7:00 PM on a Sunday. It moved pretty quickly, and all the food (for three people) was fresh and hot, and the order was correct.

The worst McDonald's I've ever been to, the worst food I've ever eaten, the worst service I've ever seen.

It's a great McDonald's. Clean and relatively quiet. Plenty of seating and a nice, spacious layout. The staff was friendly, and the food was ready quickly. So, what you'd expect from a fast-food restaurant.

It was very dirty inside. Burger branches should now provide clean service!

Well, you can make something of it. Waiting half an hour for a cup of coffee, forgetting the cookie, slamming it on the table without a word... well, that's not making much of a difference. Thumbs down today.

Got a Big Mac from McDrive. Literally thrown together. Lettuce, cheese, and sauce all on one side. Had to fix the sandwich with my fingers. This is the third time this has gone wrong at this location.

When are you going to put someone at the drive-through who speaks and understands standard Dutch? I have to repeat my order three times every time, and even then, I always wonder if it's clear what I'm ordering.

I'm always amazed. But it's McDonald's, so you can know what's coming, which is pretty cool.

We ate inside and looked for a table, but ours wasn't clean, so we kindly asked a staff member for a cloth, and sure enough, the gentleman came very quickly to clean it. Our table was quickly spick and span again, but because of an open outside door, we found it cold inside. We wanted to eat inside, and the door was closed. Now that's what I call service👍Thank you, sir, for this service! We had a delicious meal 🍔in a comfortable setting 😋😋. And on top of that, this gentleman even offered us something because we were experiencing some discomfort. May I compliment you on your kindness and the way you treated us! You deserve a big 🔟!! You are a good example to many - keep up the good work!

I highly recommend having coffee there. Fresh bean coffee. Quality is definitely in line with the price. The service is excellent, the staff is friendly and takes the time to help you.

The food was quick and hot! The decor is mediocre and wasn't very clean when we were there. But I've definitely seen worse at McDonald's, and it's perfectly fine for a quick bite.

Ordered at 22:19 and arrived at 23:40 with cold fries, cold chicken nuggets and no sauce with my food, which I had requested. The delivery person was nice though.

Lobby staff member is angry because the lobby is dirty. While I was eating, she scolded people for leaving the table dirty. Bad experience.

Fantastic service. The waitress noticed I was over 65 and charged me €1.50 for the cappuccino. I love it!

I've eaten here a few times. What always struck me is that the tables are often dirty and not cleaned. This could use some more attention.

Never in my life will I eat here again, everything is inedible, I always get nauseous from your food and always sick from your weird illegal food, that's why I never come here again, I prefer to stick to my KFC, at least that's tasty 😆

No cancer sauce with my cancer nuggets

Not a fan of Mac but otherwise fine

The woman at McDrive was difficult to pay and said nothing, it's strange that you have to pay together.

Still one of the worst McDonald's in the Netherlands. McCrispy was as tough as can be. The fries looked like they'd been sitting out all evening and then reheated. Really, avoid this McDonald's. Don't do this to yourself!

Bleh🤮 was inedible! The service was terrible. The atmosphere was all dirty.

Food was very good when I went here on a school trip

I came here on a school trip, this place was bombarded with at least 100+ simultaneous orders from students and yet my drink came out in less than a minute. Lightning fast delivery. 5 stars

Bad service and staff is as rude as can be. Bunch of useless people

In itself a fine establishment usually very busy but that is partly due to the location. The staff could work a little harder. It is and remains a fast food chain.

Staff does not clean properly according to protocol. Furthermore, the food was good. And the atmosphere in the kitchen was apparently pleasant. (They did sit together a lot). But, should be possible.

A nasty sticky big mac and super bad tasteless. Even the cheese did not want to go on the hamburger, the sauce was not there. The. mac drive was nice and easy then you are home and see that.

on June 23 at around 02:50 we wanted to use two valid coupons. Instead of helping us or communicating in a normal way, the male manager wearing a white shirt reacted very rudely. He said that it was ‘taking too long’, while it took at most a few seconds. In my opinion, that is not an unreasonable waiting time, especially not at a quiet time of night. In addition, we did not receive a coupon. When I indicated that he could have reacted more friendly, he closed the window in our face without further explanation or closure. We found this particularly rude and unfriendly to customers. You can expect someone in a managerial position to know how to deal with customers. A short training in customer focus seems appropriate here.

We had another delicious meal at your company

Basic McDonald’s. Nothing special.

Unacceptable burger as Bacon is raw not cooked at all when asked staff about either cooked bacon was refused and they said simply order a new one I mean why will I spend my money twice ? See in the original picture of Double Big Tasty from McDonald's website it seems like the bacon is cooked in the picture.

Saturday half past four, many cars in front of the door, few people inside. It was even so quiet that we could hear the music. Service was fast and everything was really "fresh". Top!

I like the older mcdonalds better (the red ones)

After the renovation it looks cozy

Fast delivery, and warm fries too 👍

Today, May 29 at 10:40, I had a very unpleasant experience. I ordered pancakes for breakfast and they brought me a piece of a blue glove. I asked if they could make them again, to which I was answered rudely. After 1 minute they brought new ones, but I deliberately broke off a piece. As a result, they gave me the same pancakes, but turned over. I went to complain to the girl at the cash register, to which she started being rude and said that these pancakes were new, although that was far from the truth. In the end she threw coins at me for these pancakes... rude behavior towards customers!!!

May 26, 2025 my boyfriend and I came here for breakfast. When we placed our order a woman came up to us with the story that the iced frappé machine was broken and if we wanted something else to drink. When we got our order I opened the packaging of the double cheeseburger and it really looked like the bun had been thrown in. Sauce everywhere burger not even on the bun. We went to the manager and he immediately gave a big mouth with yes and what do you want now. They were very difficult about settling the difference due to missed products. Except for 1 lady the rest are not friendly to the customers. Too bad they chose such a manager for this location. I will not come back to this location.

Waiting 2.5 hours for your order… makes no sense anymore

They could clean the tables more often when it's busy.

Fries cold very quickly, especially because of the order being brought to the table. Far too few staff. Toilets really dirty. But also the floor in the restaurant dirty. Full garbage bags. All things that indicate a shortage of staff.

Food was fine. Area poorly designed. Parking is on a dead end street where you can't turn around. Dramatic when it's busy. People won't let you reverse because they want to go to the mcdrive. This is not well designed

The food... it's McDonald's, not much yo say about that nor about the prices. But the service is quick and efficient. They keep the place as clean as possible always checking the tables are free and clean, sometimes is hard because of the number of people, but they do their best. The decor in this one is interesting

There were flies everywhere. Also in mcflurry

Dont know why Mc D is giving this banana milk shake...that was so like some tonic medicine..felt like vomitting in first sip..i had this first time may be i dont know how it tastes.. Other foods where awesome as usual.

Half an hour in line at the mac drive, you are told that they no longer sell the mini mcwrap sweet chili after 00.00 at this branch... unbelievable!! Then take it off the menu or something, how can you not sell half of your menu after a certain time while it is still on the signs!! Completely done with it!! Then drove to Hoogvliet and got my mini mcwraps there, they are not too cheated to work and serve the customer.... At the car dealer you can only order the more expensive models after 14.00 🤦‍♂️🤦‍♂️ high time that they move with the times at this mac, 1960 wants its mentality and short-sighted thoughts back!! Welcome to 2025!

Good food. We went to look at cars on my birthday. Yes, women can appreciate cars too. But okay, I had a big tasty with twister fries. The only downside I found was that they were too healthy. Nothing wrong with that, but if I want to eat fast food, it can be a bit less healthy... that's personal. I also found out too late that the herbs were given separately. But a nice and pleasant restaurant...

The sandwich I ordered was actually really warm for once! Normally I don't go to Mac that often because the food is almost always lukewarm.

My companion and I went to this place to get a famous McFlurry. We chose a McFlurry Twix caramel. Unfortunately, the twix (as before in Barendrecht and Dordrecht and probably a wide region) was not available. The second choice was Maltesers. After receiving this goodness, we went to our dinner table (parking space on the corner) And we enjoyed this culinary highlight. I have never had such a delicious McFlurry Malteser Caramel. The ice cream was perfectly balanced between cold and even colder. There were pieces in the ice cream that were colder than other parts. Which really excited my taste buds. Super cool ice cream man/woman

Amazing stay, great area and a view to kiill

The one and only McDonalds. Oldskool as it always was/is! My first Fastfood in the Netherlands 10+

Still short-staffed with the movement it has

The chicken wasn’t ready to eat and also the bread. Cold . Same for the wrap. Very sad