McDonald's in De Zijde / Duivenvoorde / Park Veursehout

It was quick, the meal was just what you're used to. Tasty!

Was kinda disappointing the service. We waited like 40 minutes for our food in an almost empty place around closing time

I specifically ask for no pickles, because I can have a severe allergic reaction to them. That isn't something I dislike, but something that could get me into serious trouble. There was even a note on the sandwich saying: NO PICKLES. Yet, they were there anyway. Fortunately, I checked the sandwich myself before taking a bite. Otherwise, this could have ended very differently. The sandwich went straight into the trash. A waste of money and food. But seriously: haven't you sandwich makers had a reading course? There was literally a note on it. How can such an important instruction still be ignored? With an allergy, this is no small mistake. When I saw the pickles, my first thought was: do you want to kill me? Of course, that is probably not the intention, but this type of mistake can have life-threatening consequences for someone with a severe allergy. Fortunately, I discovered it in time. Next time, I expect an allergy notification to actually be taken seriously.

Making mistakes with the order, disappointing the kids, and then being rude! The game hasn't been working for a while. Surely that wouldn't matter. That is how the place is run here.

It was always poor in the past regarding quality and service. So huge praise to the new manager. You notice a huge difference there in quality, service, and the atmosphere among the staff. Finally, a well-oiled machine instead of a disorganized mess.

Shouting at customers, no interest at the checkout. Food undercooked and cheese without sauce. They shouted out the wrong numbers at the checkout, a woman then separated from the fries that were warm, everything was dramatic and I immediately felt nauseous from the food. So, not recommended.

Very dissatisfied, McChicken was raw in the middle, cleaner was rude, a whole pile of slurry by the trash can

Nice location and otherwise what you would expect from McDonald's!!

I ordered plain but got it with sauce. I thought, that can happen. I walked back and wanted to politely show the receipt, but the man completely ignored me and laughed in my face. This is outrageous.

Shouldn’t have to be on this large and beautiful area with such a service and food.

I visit McDonald's regularly and often enough they forget parts of the order; today was no exception. We were also harassed by a group of youths between 17 and 20, and nothing was done about that either.

like all other MCs, near one of the exits in the Mall of The Netherlands

Very good service and easy parking

Incredibly clean and tidy, good food, and reasonably fast.

It was great and is part of Westfield Mall of the Netherlands

What I experienced today is unlike anything I have ever experienced; customer friendliness is nowhere to be found here. And specifically, a woman who apparently doesn't choose her words and acted as if I were begging her. And when I asked if I could speak to the manager, I wasn't taken seriously at all. I filed a complaint with the Dutch Food and Consumer Product Safety Authority (NVWA). Since the hygiene and food were undoubtedly not okay, I took lots of photos of this. Ugh, ugh, ugh. I understand it's a fast food chain, but this is not the way to do things.

Fast and hot service, no regrets.

This Mac donalds sucks. One time it took 45 minutes for them to serve my frappe while it was sitting out ready. When i wanted to ask where my frappe is the lady shoo'd me off and didn't let me ask my question. I went back and gave them a second chance. I ordered just an iced tea. It took 30 mins and the ice was 100% melted

Manager instantly marks the orders as completed when they come in and then you have to stand there for up to an hour waiting for your food with a bunch of other people hoping they haven’t forgot about you.

Regarding “fast” food, around 10:20 Saturday morning, few people in, it took more than 20 minutes for 3 regular meals. The manager told us, yes it’s McDonald. Hahahaha

I went to McDonald's with a friend, and the service was really terrible. I had ordered two Happy Meals with extra sauce; she had ketchup and I had fries sauce, but they weren't included! So we had to go all the way back, otherwise we would have bought it for nothing. We had bought a Happy Meal with a toy, but it doesn't exactly make me "happy," because we got a booklet instead. We told the employee about it and she said they were out of stock, even though there was a lady behind the counter with two toys. We went home very disappointed. I would rather not come back here again.

Very bad hamburgers, too much sauce and the hamburger was very greasy. Had a bad meal and they also charged an extra 15 cents for cardboard cups. I will never eat here again.

Every time it says your order is ready ITS NOT. Hate it. Standing here 20(!) minutes for a single drink!!!

Fast service when it's not too busy. Tables weren't as clean, but it was still okay.

The toilet was closed, you couldn't even wash your hands, which was a shame.

Faster good so yes sometimes it can happen

Just easy to grab something in between. Usually no long waits and the staff are friendly.

I'd give zero stars if I could. This was my second time at McCafé, and after standing there for ten minutes, I was completely ignored and not even said "Good morning." Then I just got a blank stare, so I asked, "Can't I order here?" Someone in front of me had already ordered and taken their food. But for me, it was a problem: I was told to order while waiting in line. And it's always the same employee.

Everywhere you go, cold, soggy fries/cold burgers/poor management. Every McDonald's snack bar is the same story. Why is this? Why? Take action and stop complaining. So, take action, please.

Nice location. It feels modern and bright. Keep in mind that it can feel overwhelmingly busy. Ordering is easy. Waiting can be quite challenging. Sometimes it takes longer than you’d expect. And every now and then, something is missing. It happens. People make mistakes. The team is doing their best. You can see and feel the pressure. This place never slows down. When it’s good, it’s really good. Fresh fries. Warm burgers and other snacks. That familiar McDonald’s comfort fast food. This McDonald’s isn’t bad. It just feels overwhelmed at times. Come here when it’s quieter. That’s when it shines!

So so Mickey D. Not welcoming. The people working there cut off the people who are looking for a seat or who are waiting for their orders. Very odd behavior if you pretend to work in hospitality. I will be avoiding this store.

Where did my cheeseburger go?? Never got it

I just ordered a sundae and I waited for 30 minutes..nothing came? Weird I wait another 15 minutes and it never came! Im very upset that i couldn't experience my sundae

Great food, if you like frozen apple pie. My pie was colder than my water. But very clean, good service. Big Mac was good.

Those ashtrays only gave my son a tiny drop of sauce

Food is what you'd expect from a McDonald's... hygiene is way below par. Absolutely filthy everywhere, and no one seems to be cleaning up. Around 7 p.m., so I think the worst of the crowds are over.

Extremely slow, and food scraps everywhere

If you saw how the food you eat is made, believe me, you wouldn't even go near it.

Busy... cashier needs to speak Dutch

They lost my order with a deal and couldn't get it back and the deal

Busy and had trouble keeping the tables clean

The croquette sandwich was cold as always and the coffee was also cold. I saw that it had been ready on the counter for a long time but it was not immediately brought to my table. There were 4 men at the serving counter, also a cup of coffee. 65+ money but until 10.30 am and at all other mc all day ???

Ordered only m Nuggets and a sauce. Had to go so asked about my order. The manager didn't even check. He stood in front of the balie like a jerk. And said no one can cut in. Turned out my order was returned without even calling for it. Mr. Jerk could have checked my number. But no being rude had priority. System is also stupid. Working with table numbers without knowing where someone is sitting. Or is it even a floor higher. Just put every number that's ready on the bord. Is it that had? Creating work for people...for no reason...

Leader overview Ekaampreet mekd the leader in the whole day

Takes an unnecessarily long time for fast food

I came here from Mariahoeve. The atmosphere felt better and it was accessible. I could go in freely. I doubt it's in my own neighborhood. I won't go there anytime soon. I will here, but I think I'll go more often.

Sometimes it gets so crowded that there are more people eating than there are seats. Yet, every time I see this, the dining area on the first floor is closed. Otherwise, it's perfectly fine, aside from the crowds.

McDonald's is really my favorite fast food chain, but the food is of course a bit unhealthy.

I've rarely had such a frustrating experience with a technology company as with this one. At first, everything seemed promising: a professional-looking website, persuasive sales pitches, and grand promises about quality, speed, and support. Unfortunately, after a short time, it became clear that all those promises bore little resemblance to reality. 🧩 Poor communication and unclear agreements From the very beginning, the communication was confusing. Agreements were made that were later not met, deadlines that turned out to be "only indicative," and emails that often went unanswered for days—sometimes even weeks. When I finally got through to someone, I was always given a different story. It felt like no one at the company really knew what was going on. ⏰ Deadlines and quality The agreed-upon delivery date was postponed several times without clear explanation. When the project was finally delivered, the product turned out to be full of bugs. Features that were supposed to be "included as standard" according to the quote didn't work or were half-implemented. When I raised this issue, I was referred to as "unforeseen circumstances" or "technical limitations"—excuses that seemed to be becoming a regular occurrence. 💰 Price and Transparency Another major disappointment was the lack of clarity regarding the costs. New amounts were constantly being added under the guise of "extra work" or "scope adjustments." These extras were never discussed beforehand, and as a client, I felt pressured to agree each time, fearing the project would grind to a halt. Ultimately, I paid much more than originally agreed upon for a result that was barely usable. 🧠 Technical Knowledge (or Lack Thereof) Although the company presents itself as an expert in its field, I strongly felt there was a significant internal lack of knowledge. Issues that should have been simple for experienced developers were constantly being pushed to "the next update" or "a later phase." There was no clear quality control, and it seemed as if they were primarily focused on delivering something as quickly as possible, rather than something good. 📞 Customer Service and Aftercare After delivery, the service was downright disappointing. As soon as the invoices were paid, it suddenly became much more difficult to reach anyone. Tickets remained open for weeks, and if I did receive a response, it was usually a standard answer with no real solution. It was even repeatedly suggested that the errors were "on our end," when they were undeniably caused by their own system. ⚙️ Overall Impression What bothered me most was the complete disinterest in customer satisfaction. There was no accountability or willingness to correct mistakes. Every conversation ultimately resulted in defensiveness, not solutions. 🚫 Conclusion Unfortunately, I absolutely cannot recommend this company. The experience cost me a lot of time, money, and energy, without any decent results in return. What started as a promising collaboration ended in disappointment and frustration. If you're looking for a reliable tech partner who keeps their promises, delivers quality, and takes their customers seriously, I'd honestly say: look elsewhere.

It's still a fantastic concept. It's also amazing how the staff handles so many rude and idiotic people. I wouldn't have the patience.

Its a good place to eat but they nealy always give you the wrong order😐

Way too busy, food is not fresh and staff is not cheerful

Lots of staff hanging around, little service

Super super busy. Took longer than usual, but the food was super fresh. That's the most important thing.

Often long waiting times and the temperature is not always right.

Reviewing a McDonald's is like judging a blade of grass in a meadow. The food is the same as anywhere else. But don't come around dinnertime. Because the service plummets with too many people. Crowd management just isn't their thing, which is odd considering the location.

A deposit cup is placed on a paper cup. This defeats the purpose of McDonald's' deposit cup. Furthermore, after initially being ignored by staff, I received my euro back in cash. They don't accept card refunds. No more deposit cups for me at this McDonald's location.

Truly the worst Mac ever... never any ice cream in the evening. The manager just shuts down the machine over an hour beforehand. Always a 30-45 minute wait. And then you have to wait to see if your order is correct.

Good service, your food is brought to your table. Friendly staff is ready to assist you.

Had to walk back three times because our order wasn't complete. The first time, we were missing all the fries, drinks, and sauces. We did get drinks afterward. The staff serving them (girls) were busy with themselves and their friends. Really poor service for such a busy location. Had to wait almost half an hour. And the trash cans were overflowing and lying on the floor.

Like any other McDonald's, although busier..

Service is extremely slow for a QSR

Way too expensive, and the portions are getting smaller and paler. Maybe not here, but you still need to be able to speak English, because there aren't any Dutch people working there. And if they do work there, they're more likely to be giggling... so I won't be going to any fast food places like that anymore.

The food (ice cream) was delicious. But I find it uncool to pay another €1 for the toilet.

Too long a wait for your food to be ready! And it's very expensive.

Good morning everyone!!!! I wanna screaming, how explain how thay can give me this croissant....

Very rude staff and the restaurant is very dirty

Just a McDonald's like so many others

Located inside the mall. Table service, but tables were not clean. Asked member of the staff of she could perhaps clean the table, she decided to just leave, another staff member was far more helpful and cleaned the table straight away. There is a parking lot directly next to the restaurant. Other than that it's like any other MCD.

McDonald's is a popular fast-food chain known for its fast service and consistent quality. The menu offers a wide selection of burgers, fries, snacks, and drinks, including some healthier options like salads and fruit. The restaurants are generally clean and well-organized, and wait times are usually short. The staff is efficient and friendly. A reliable place for a quick and easy meal.

28 Jul 25. Experience from earlier time was slightly better. The food delivery time was slightly improved.

€4.25 + €0.15 plastic surcharge for McFlurry paper packaging, and you get half a pint of ice cream. According to the employee, it's protocol, and she's definitely going to add more ice cream... Don't buy ice cream here!!!!

They brought the wrong order twice.

Trays are used to press garbage, I think that's why trays are so sticky. And if you report it, there is no sorry but just a "Yes, they are just being cleaned" furthermore, if you order at the table, they stand next to your table shouting if this is your order. And the reusable cups... they are really sooo dirty, not normal.

Waitress was very rude and was yelling at us. The trays are used to push the garbage cans if you say something about this the employees get angry.

Unfortunately I have to change this review after a while as there has been a lot of deterioration since my original review. The food takes a long time to get, which is normally not a problem but in this case it is as the quality of the food you get is minimal. At one point it got to the point where there was dust between my fries and chicken nuggets. I had ordered a chicken 9 menu at the purchase screen (So the human factor of taking over the order is immediately out the window, so little can go wrong you would think), and then waited a reasonable amount of time until my order was ready. I had gone there with a friend for lunch and therefore sat at one of the tables after I had picked up the order at the cash register (We had accidentally chosen to take away instead of eating here). There was little wrong with my friend's order. However, when I opened my order I noticed that the chicken nuggets were missing. No problem of course so I walked to the cash register to ask for the chicken nuggets. I got this in my hands within 15 seconds (so I immediately wonder how an order could have taken so long in the first place). I then went back to sit at the table with that friend (upstairs next to the stairs) after which I opened my chicken nuggets container and to my surprise found dust or some kind of gray fluff-like entity between my nuggets. At this point I was already irritated but also thought it was a waste of time to have to walk back. So I skipped my container of chicken nuggets and started on the fries which (to my surprise) felt a bit soggy, I am not normally used to this from a McDonald's restaurant. Around the middle of the container I found even more of those fluffs. I then stopped eating out of disgust and we left the location without eating it all. This situation has been going on for a while now (6-8 months) and since then I have heard from others that the quality of the food is very low, it tastes weird or old and the staff looks like a bunch of zombies in The Walking Dead. As far as I know no one has seen the fluff so they probably fixed that problem, at least that is my hope. All in all I hope you either A. improve the quality/standard, B. hire a new team or C. close the location in general. If there are any changes or measures taken please let me know when I can come back for a potential change to this review. I hope you can take these steps.

Food is cancer expensive Service is pure slavery The atmosphere is nothing

I had a happy meal with pokemon cards

the service takes sooooooo long just to deliver the food to the point it gets cold when it reaches the table

No more Mc Flurry’s and milkshakes at 21:15?? Sold out???

The quality of food in this branch is not what I expected. Unfortunately, it is the worst experience I have had at McDonald's.

Long wait for food unfortunately 20 minutes.

Rating revised to reflect the new building in the Mall. Food is often very poor and orders take for ever. Often incorrect too

Reasonably large Mac good in sharing nice and effective. Fast service

The waiter refused to exchange BBQ sauce for ketchup and forced me to buy it. What a bad cashier!

I was almost alone and it took almost half an hour before I was served.

It was weird I asked if I could get a cappuccino in my own cup the lady said "no we don't do that" I asked that's weird how do you do that? "Just in a cup and then pour it over" that's very weird but okay can I pay for a cappuccino? Then another lady came who started preparing the cappuccino. I asked can it also be in my own cup? Such a waste of that cup. Of course was her answer. 🙈🤣

- The food is cold. - The toilet is very dirty and is not maintained at all. -The staff is also rude. They have no respect for customers there.

Took a while. Generous portions. Fine

Just about everything that can go wrong does go wrong here

Placed an order to take away on Sunday May 4 at 8:13 PM: 2 hamburgers, 2 cheeseburgers, small wrap, large wrap, chicken nuggets 9 and large fries (8 items!) Order number 2781 disappears from the monitor after 25 minutes, I have not received anything yet. I inquire: "Coming, sir". Meanwhile, the supply container is becoming fuller and fuller. Only after I get angry do I get my food. I ask the employee: "Is it warm, because that supply container has been full for a long time?" "Of course sir, everything is freshly prepared" is the answer. Came home full of adrenaline. And yes, everything was cold and the order was incomplete (medium fries instead of large fries). It takes 35 to 40 minutes to deliver 8 items and even then the order is cold and incomplete. Ray Kroc is turning in his grave.....

Ate in the restaurant. However, order was not complete, 2 items were forgotten. Had to go back several times which was a shame. The employee who helped us was very helpful and easy to approach.

We thought we would have a nice lunch at McDonald's for lunch. I had a terrible stomach ache for the rest of the day and am now as sick as anything. thus food poisoning.

Grumpy staff, wrong order 4 times, waited a lot of time, waited 1 hour for a Mcflurry.

Very bad, not recommended at all! Old oil and very bad smell

Just disgusting! The employee unpacked and repacked our burgers very often and therefore touched them very often! We had to wait about 30 minutes for our food and after we asked several times, we only ever responded briefly with a "yes, it's coming soon"... but they still didn't take care of it. The ice cream (also from other orders) just sat there for minutes and melted away. Also, at least half of our order was forgotten! In the end we canceled our order and would definitely not come back!

Worst and dirtiest mac I have ever eaten

On a class-free day. Was here on a weekday Tuesday. It was quite quiet there. Order placed at the cash register. Just wait and it will be delivered soon.

Sometimes you don't get enough help

Location and branch in themselves not bad. Delivering a complete and correct order requires improvement.