McDonald's in Centrum

One star is still too much! Not clean, dirty toilet, no toilet paper, and cold food. The excuse was, "It's busy." Never again!

TABLES DIRTY!! FOOD COLD!!! DIDN'T RECEIVE HALF OF OUR ORDER. TOILET DISGUSTING!!!! EVERYTHING WAS SLOPPY!!! WE WILL NEVER COME BACK. A BIG MESS!!!!

the service is quick, but my orders always have an item missing. i really don’t want to double check my order every time i come in.

Food cold, long wait and no Dutch

Young people smell strongly of weed, shout, and sit on the table as if they were at home. It's no longer fun to eat here.

Terrible drinks. They mix everything with sparkling water. Even ice tea. Sorry, but for that kind of money they ask, I’d like to have a normal drink with my food. Manager never have time to help if you got questions. Co-workers do not speak nor Dutch or English. I asked once green Ice tea, they told me they have it, but then they gave me Coca-cola. Serious? I really do not understand what is wrong with this McDonald’s. Sparkling Ice tea is the most disgusting thing I ever drank. Came here one more time again later and there was no French fries! How is it possible that McDonald’s doesn’t have French fries?! And as always, nobody of the workers here wear hats protecting food from their hair. Still the worst McDonald’s ever

If I could give 0 stars, I would. What happened to this McDonald's? The staff is grumpy and communication is difficult, the place is filthy and rarely cleaned, and the trash bins are so full they're overflowing. The food has also gone downhill; you only get half of what you order. What a dissapointment. It's a shame this is the only fast-food restaurant in the city center. I would have preferred Burger King because it's absolutely 100% terrible.

Today, after a long time away, I was back at the McDonald's in the city center. While I used to enjoy this branch so much, the quality has plummeted. The fries were ice cold, making eating the fries unbearable, the cheese on the burgers looked expired and even more plasticky than before, and we waited fifteen minutes for a woman to clean my table because a previous customer had left all her (used) baby wipes there. Shame on you, McDonald's!

My son likes it a lot and the stars are from him ;)

What a pathetic little shop. It's old, dirty, and cluttered; the moment you walk in, you know exactly what I mean. And what I find absolutely ridiculous is that you have to pay €1 for the restroom. I thought restaurants were required to have restrooms. And they're not so cheap that they need that euro. Two people, two menus: €26.

Please hire people who can actually keep the place clean instead of looking at their phones

It's still a mac, but they still have cheeseburgers

Helpful team, very friendly! To compensate for the occasional vitamin shortage. Long drive-through hours 🍟 🍔 Daily 3:00 AM & weekends 4:00 AM

I quickly ate inside for the first time in years. What a depressing experience. The atmosphere feels less welcoming than a hospital emergency room. Dirty tables, loud rap music. I'm not really the target audience anymore, as someone over 30, but I've rarely eaten faster because I was so eager to get out. The only reason I stayed was because it was raining heavily outside, but in hindsight, eating outside in the rain would have been more comfortable and enjoyable.

Worst McDonald's in the Netherlands. Ordering takeout? Always check your order! It's NEVER complete.

Staff tries hard, but for "fast food" it still takes a bit too long.

They don't clean here very often. It's absolutely filthy everywhere. Also, I've been here twice in the past few months, and both times my order was completely wrong. Today I got cheese snacks instead of chicken nuggets and a regular quarter pounder instead of a double quarter pounder. Last time, they had three wrong sauces and a different flavor of milkshake than the one I ordered. And then you still have to wait ages. I don't think I'm exaggerating when I say this is the worst McDonald's I've ever been to.

I've been here several times. Unfortunately, ordering takes a long time, and the orders have been incomplete or incorrect several times. The store itself and the restrooms aren't very clean.

Even as a customer you have to pay for the toilet access, so majority of kids have to eat without washing hands. Disgusting

Messy Mac. Iron carts everywhere in front of the cash register. No table service. Mac is in the center. No terrace, often no receipt from payment terminal. Just not fun. And (of course) standard Mac food.

You pay a lot of money to even hide the cost of using the restroom, which you have to pay for. You order for the kitchen table, you also order takeout for the island: a wreak with lettuce, tomato, and chicken, a dessert cake with lettuce and nuggets... A FAILURE, I DO NOT RECOMMEND. 👎🏼 You pay a lot of money, and you also have to pay to hide using the restroom. You order for a table, you get takeout at the island, and you order a large wreak with lettuce, tomato, and chicken, you get an empty cake with lettuce and nuggets... A FAILURE, I DO NOT RECOMMEND.

The most important thing for me is that the fries are hot. The fries were hot and crispy, and the service was quick, so I'm happy with it.

The tables were dirty, food ordered via an app was waited at the bar for a long time, and wasn't served despite the lack of traffic. The food was cold and greasy, there were mistakes with the order, and the staff was rude. Not to mention the €1 fee for the toilets, which were smelly and dirty.

Jesus, what awful staff, they don't know what they're doing. The whole dining area is filthy. And staff who don't follow the dress code by just wearing earrings and piercings. And they can't even work.

Gross, It looks like nothing's been cleaned here. All the tables are dirty. I struggle to find a seat without food scraps. A spilled milkshake is still on the floor. Staff throws wrappers on the kitchen floor instead of in the trash. Several items on the menu are sold out. In the €1 restroom, there's a diaper filled with urine next to the sink, and my food was cold. I'll never come back here again.

Big Mac sauce is on the website. It's also in the Mac, but the staff won't sell it. They'd rather throw it away. Very strange!!

My food was dragged away in front of me because I had taken the wrong order, but there was only 1 order with my number and I was no longer allowed to eat my own food.

EUR 19.95… fries not even filled, food cold, 2 chicken tenders for 3 euros 😂🫠

Friendly help but it remains a shame about the mac all those paper straws, zero drinks, almost nothing for a lot of money. Toilet also costs 1 euro here. Space is quite cramped and the fries limp. Receipt that came out of the pole had some gray tones but there was actually nothing to read on it. Unfortunately not such a good experience in this mac.

Fries were bland and few fries. Order was wrong. And the icing on the cake was that the men's toilet was still filled with a very large message from a previous user. Ugh.

This is the worst McDonald's in the world. At least.. the worst I've been to so far. Where I normally don't quickly post a bad review, I thought it was appropriate here. I waited 25 minutes for a small order... After asking where it was and if this was okay, I got the answer "Yes, I don't have cheeseburgers, right!" Eventually, after 25 minutes, the order arrived without cheeseburgers. In the 25 minutes that I stood there, 3 people already came back: 1. Hadn't received fries with the order 2. Had received a cheeseburger (hey, they weren't there anyway) instead of a Big Mac. 3. Had ordered a large menu but received a small one. Despite the large number of people working there, everything is very uncontrolled and unstructured.. I love McDonald's but I won't go there anymore. The tables were also very dirty, this is of course largely due to the people who do not clean them up, but it would be good if someone wiped the tables every now and then :-)

It is the worst mac in Hilversum!!!!

Super bad for two weeks now strawberry milkshake Sold out you can't make this up

The food was good but not the best as I have found a blonde hair in my burger (I’m a brunette ) the service was not the best as I waited a long time for a small order, the amount of trash , spots and other items on the floor was insane The dirtiest Mc Donald’s I have seen in my life

I ordered a vanilla milkshake but got a banana when I went back they got angry and gave me a dirty look then I thought late but I ordered a new one and got a banana again kkr tent

Not so nice experience. My friend had gotten a vanilla milkshake with caramel and whipped cream but got a banana, it was clearly a banana without caramel and whipped cream and we said that and the lady behind the counter said we were unlucky. And that lady also looked angry the whole time. This was not the first time either, but the second time. That was Friday, May 9, Mrs. Yellow Hairband.

Bit of a hangout spot for lowlife youth, there always seem to be drunk people around as well. They're always very busy and sometimes they get orders wrong, but it's a macdonalds so the food is still pretty much what you can expect

Went to Mac's last night and first stood in line at the drive, but there was no movement at all so we decided to park and eat inside. There was also a lot of chaos inside, but we ordered anyway. It was a mess inside, there were still tables full of rubbish everywhere... Many people waited a long time for their orders. We also waited 45 minutes for our food and when we finally got our food it was almost cold... We are very disappointed and will not go here again, what a shame!

The device did not work at first because we did not receive a receipt, but in the end it was resolved, the food was fine, just what you expect and it was a small McDonald's but the atmosphere was reasonable

Food was cold and the wrap was almost empty.

If all you have to do is go through a list and check off what is included in an order and you even do that wrong... then you really have a hopeless team of employees... what a shame... this location manages to forget straws, sauce and napkins time and time again... the simplest job and then it messes everything up... too sad for words...

Slow, very dirty place and bad attention.

The Big Mac is no longer as it used to be, the beef that is between the bun has certainly become half thinner, it is temporarily offered for half the price, 50% discount, but there is only half of it, paying more but less meat on it.

Very dirty, full of bad manners kids

This branch is not bad, quite clean and the staff are nice.

Great for a quick bite. Kitchen is clean as is the restaurant

Very dirty restaurant and 5 people chatting behind the counter...

Just a very dirty McDonald's. Yuck, everything sticks, a few wimps in the back of the kitchen, an Interim is welcome here :-) 😀

almost all the tables are dirty, the toilets are dirty, there is no paper, if you look at the snack production area the floor is completely dirty, it's unbelievable how there is no worker to clean the place

The food is like in any McDonalds, but there is a problem with the service. And in my opinion, it's not the employees' fault, but the employer's fault. Hires the wrong people for the job. There were two employees at the front, a young boy who was there for no purpose, couldn't even put the lid on a cup, and a girl whom I honestly felt sorry for because she had to do her job (which was so hard with so much traffic) and the job of a young man who only did what he did - poured cold drinks into the cups (but he didn't do that thoroughly either). She herself worked in several positions: customer service, frying French fries, picking and packing orders, making hot drinks and taking care of this boy who was unable to work. I will add that it was on Saturday, February 15, 2025 around 2:00 p.m.

Sorry but this tent... Rude/uncooperative staff, dirty tables and chairs The toilet is also always dirty! There is often someone with a bowl for money near the toilet. And abnormal waiting times Most employees also cannot speak Dutch....

What a bad experience in Hilversum. The atmosphere and experience are hard to find here! Drama!!! ...

Food is always cold and takes a very long time. 9/10 times people do nothing and almost always forget something

It's a terrible atmosphere. Whole groups of children terrorizing the place. Being tapped inside.

The closest Mc to the center of Hilversun was the train station. You can use the bathroom in the basement. Anyone who comes to Europe as a tourist knows that bathrooms are a luxury.

What a crappy mac. If you order via home delivery, you will not receive half of your order. If you try to call them, they don't answer. Been the first and last time.

Ball tent. Unfriendly employee who needs to take a course to become more social and friendly. Terrible!

The staff doesn't speak English. At the checkout, the woman didn’t even try to find a common language. I entered the WRONG order. Despite the fact that we called some positions in Dutch to her and showed them on our fingers. 1 star only for the manager, simply because he had no problem giving free of charge those positions that were not given to us, although we asked and were clearly named. 2 cheeseburger menus and +1 extra cheese caused problems for the woman. She also showed us such dissatisfaction as if we were some kind of garbage 😟 The food was NOT fresh by the way! The cheeseburgers were practically cold. Potatoes even more or less. They didn’t properly pour the cola into one glass and didn’t mark which cola was WITHOUT SUGAR. Upd: 3 years ago I worked at McDonald's in the Netherlands and I know the standards. Here they are not observed, judging by the freshness of the food. And the staff at the service station is not at all trained in service and does not know English. I DID NOT EVEN TRY TO CALL OUR ORDER NUMBERS IN ENGLISH, I will not repeat the above situation with the cashier. This does not require a lot of time and intelligence to learn the numbers and a couple of names of sauces in English.

This McDonald's branch in the center of Hilversum is not entirely a recommended branch to go to. I only consider the negatives for the coffee, because I find the coffee from McDonalds to be above average. Only here you taste that the coffee is slightly less tasty than the other McDonald branch in Hilversum. Unfortunately, this branch is always overcrowded and not clean, which I think could be improved. The other McDonald's in Hilversum is much better, also because it is not in the center, it is much quieter. When I was here three weeks ago, my mother and I ordered two Caramel Lattes, but I suddenly received two Caramel Lattes and two oat lattes. I told the staff that too, but she said it was four, while it wasn't, because I paid about 8.60 for two Caramel lattes and that's just the price of two, but luckily I could get the coffee give it to someone who could use it :). So if you go to Maccie's and you can go to the other branch, do so because the atmosphere is almost like a restaurant in the other branch.

Busy at the time we were there, the food was tasteless and lukewarm and a dirty table and full waste bin... employees spoke English and were disinterested

Friday evening, dine-in. Big disappointment! Won't be coming back next time. Only 2 out of six order machines worked, all milkshakes were out of stock, the men's toilet sink was dirty, and the personnel didn't properly process our orders until me and my friends approached the woman behind the counter whilst showing our receipts. All in all, this experience fell short of the bare minimum that can be expected from a fastfood restaurant.

Eh, it’s a McDonalds. Not sure what you’d expect really. I won’t say much, but I’ll just get a chicken sandwich, a sprite and some fries. Done and dusted, get my food and I’m out. Nuggets are always solid though. The place itself though is not exactly the cleanest, and it’s very full, but again, it’s a McDonalds.

I recently ate here for the first time and it is also the last time, it took 30 minutes until my order was ready and now you will think we = what you ordered, now here comes 1 cheeseburger and 20 chicken nuggets. It took so long that I missed my bus and had to wait another hour. the employees looked grumpy and when I told them I wanted a cheeseburger and not the hamburger they gave me, they huffed on my food.

Today I really had the worst experience ever at this McDonalds. 3 of the 6 ordering kiosks were out of use. Not a problem in itself, but waiting half an hour after ordering for your small order of "fast food" is scandalous in my opinion. Fortunately there was nothing wrong with the food, but the whole shop is just gross and no one does anything about it, because I think they are all preparing food in the kitchen. Even though your food has been ready for at least 15 minutes, it is getting cold and your milkshakes are melting because only 1 order is being prepared at a time. My advice would be: close the entire store and put in place a new management with serious employees who really persevere. I know the salary of McDonalds, and I certainly wouldn't do such a slack job for that money, even though the employees here unfortunately do. Edit a few months later: Today I waited 15 minutes at the counter to be helped. Nobody came. Standing right in front of them, I could see that they really weren't busy. How can this place still be open??

Bad service, dirty building and you get ripped off

Received the wrong one when ordering and then being ignored by staff when you ask for the right burger. Very bad how it is handled

Didn't receive things, what bad service!!!

Just work it in quickly. So enjoy a Big Mac menu. Tasted like it always does, yummy! The restaurant was very busy, and dirty.

DO NOT EAT HERE! Ordered a burger last night, after the 2nd bite, a piece of brown hard paper was spat out between everything and brought to the "manager" who could not give me a normal answer and barely spoke. She just looked at me with a surprised look.

Great mess that exists, order food and get a completely different order. He's not going to call the restaurant! Cancer company

What a terrible mess in that place... no overview at all. 1 big gang of youth who literally hang around there drinking from the action and bringing their own food with their feet on tables and benches. Man was sitting there working on the WiFi with a bottle of liquor in his bag... I'm never going to sit there in that dirty hut again

The food is okay. The numbers that were called are incorrect, so you have to check carefully whether it happened to be your order. It is very dirty to sit there.

Well service bad food bad exactly what you expect

Id give it a 0 if I could, ordered food on thuisbezorgd. It took them 2 hours and 20 minutes just for them to cancel our order... Atmosphere sucks, I've seen mice run around in the store as well. Workers are slow and unfriendly. Store is flooded with troublemaking teens that like to trash the whole place. Whole place feels unsanitary and it takes incredibly long to get your order. Please if you can just go to subway or any place else

Fairly mediocre food, price is not very good but the people who work there do their best so kudos to the staff

A group of poorly Dutch-speaking employees has been installed, causing the average waiting time to increase to 45 minutes...... for 1 hamburger. And the manager? It's nowhere to be seen. Sad.

The food is what you expect from McDonalds, tasty for once but certainly not nutritious. In addition, some of the fries were cold and some of the nuggets were dry. Service was very fast, so really fast food as it should be. There were some nice offers, but McDonalds isn't what it used to be in terms of price. In other words: too expensive. The restaurant was simply filthy. There were packaging and food/drink scraps everywhere. The trash can was overflowing. In addition, one of the self-service screens was broken, and two others had run out of receipt rolls. The sensor for the door also worked poorly, people were locked inside.

do something about the employees, no matter how, even if you put clothespins on their faces or fire them because this is not possible, it will go completely crazy

The food itself is fine, but the employees? My god. They do not do justice to the concept of 'fast food'. In addition, my order is almost never correct here. I'm standing at the counter waiting for my order to be ready. The burgers have been on the counter for 5 minutes and an employee asks a colleague if she wants to prepare another Coke Zero. After the third time, the colleague snaps: “Can't you see, I'm busy?!” And there I am, waiting next to it. When you enter, you always have to look for a clean table because all the tables are dirty. Worthless branch.

Declined sharply. The restaurant is dirty, the ordering posts do not work or there is no paper in them and you have to wait a very long time. Hamburger took 15 minutes. Fortunately, the food is still what you expect.

Ordered a breakfast burger, they forgot the meat, back to the counter. Explain the problem clearly, it is hardly understood, no excuses or anything, go do something else if making a burger is too difficult.

0 stars if it were possible. I was here with my friends and one of the McFlurries ordered was taken by another person. When we wanted to say something about it, she did not accept that something like this had happened. This was because the receipt had not come from the order machine. Due to a problem in THEIR system, a friend of mine never received his $4.20 (!!!) McFlurry. We come here often and every time we come something goes wrong. This shouldn't be okay.

Everything was wonderful, I ate big food in this place with a girl, for the next 2 days we took turns puking, thanks for the romantic vibe

Best time to have .. THE BEST Mc Nuggets & more..9am♡♡♡

There is a 50% chance that the receipt printer is broken again at those vending machines, so keep an eye on your order number.

As you expect. Staff speak Dutch that is difficult to understand

Food isn’t very good staff isn’t nice so I don’t recommend

As I have read, this has deteriorated and the staff is super grumpy, what a nice atmosphere. We had to wait a very long time for our order, people with larger orders who ordered after us (much later) received it earlier. The fries were sometimes just hard and chewy, it was cold and almost seemed unfried, speaking of my nuggets and burger, I could have eaten better concrete. No ice in the coke and my girlfriend had ordered a burger with a number of things removed, normally they are made fresh because it is not already ready. Even that (freshly made burger) was just cold, it seemed like it only warmed up for 1 minute, of course we threw the burger away because it really just wasn't good. Hopefully something will be done about this soon because judging by the other reviews this happens often

Just ordered food but Bigmac without lettuce....

If I could give 0 stars I would. What happened to this McDonalds? The staff is grumpy and does not understand a word of Dutch, the branch is filthy and is hardly cleaned up and the waste bins are so full that they are overflowing. The food has also gone downhill, you only get half of what you order. What a dissapointment. Too bad this is the only fast food restaurant in the center. I would have preferred to go to Burger King because it is 100% worthless.

Ordered 2 shareboxes without sauce and could not reach anyone.

Good McDonald’s because it often saved the night when I was hungry. It stinks in there though. 4 stars because they never failed my order unlike other McDonalds ……………..……………..…………….……………..……………..…………….……………..……………..……………..……………..……………..……………..……………..……………..…………….……………..……………..…………….……………..……………..……………..……………..……………..……………………………………..……………..…………….……………..……………..…………….……………..……………..……………..……………..……………..……………..……………..……………..…………….……………..……………..…………….……………..……………..……………..……………..……………..………………………

Worthless. Almost all scanners were defective and the order was not at all what we had ordered.

Surprising MacDonalds and not in a positive way. Tables very dirty down to cups of fresh water thrown over them, overflowing rubbish bins. It also took a while before we got the food, while the bigmac was on the lukewarm side.

Small McDonald's where you sometimes have to wait a long time for food. The fries are also often past the time of sale, but you still receive them. Cold often unfortunately. Receipt paper in the kiosks is almost always empty, there are no staff walking through the restaurant to clean up and I sometimes have the feeling that they have too few staff anyway. Furthermore, it is McDonald's as you are used to. The advantage is that they are open until late.

Ordered via home delivery. Order is not complete. My daughter must be disappointed that her Happy Meal was not delivered. In addition, no straws were received for drinking. Delivery person does nothing with it, McDonalds is not available, just like home delivery itself. I will get my money back, but that won't help my daughter who misses her Happy Meal and chicken nuggets. This isn't the first time. Was hoping for improvement, but alas. Last time McDonalds sent me to home delivery because it was incomplete. But they still bag the order???

Food was cold, tables filthy, toilets out of order. Unworthy of McDonald

The staff doesn't understand it at all. Maybe train a little better. The Dutch course will also be very nice!

Food was not cooked properly. Dirty floors

Not a bad word about the people in the kitchen and behind the counter, but about the management... The McDonalds was severely understaffed. Waited 20 minutes for an order of one McWrap, and spent 20 minutes feeling sorry for the stressed out employees.