McDonald's Foodcourt A27 Nieuwegein in Het Klooster

At the children's play area, there are rats and mice to be seen, not really appetizing, and the tables are dirty everywhere. The service is poor, and my drink was knocked over by the employee and I only got it back 10 minutes later; it is truly scandalous.

The food was served relatively quickly, and the fries were good by McDonald's standards. The view was quite nice, but parking was a bit of a challenge.

Super fast and nice and hot. Friendly service

Despite it being quiet, I had to wait over 20 minutes for my food. The fries were cold, a portion of fries and a Fanta were missing from the order, and I received apple juice instead of milk. Everything was corrected properly after I complained.

Unfortunately, the order was not quite right, which of course can happen in itself. However, our main concern is the way this was handled afterwards. When we politely asked if the error could be resolved, we were essentially dismissed immediately. The tone became quite aggressive, and there was even a threat to call the police. We found this completely unnecessary and not customer-friendly at all. An error in an order can happen, but it should be normal to resolve this in a calm and polite manner. We consider such an aggressive approach and the threat of calling the police to be absolutely not an appropriate way to treat customers. A very disappointing experience.

Instead of a Double QP Maple (temporary), we received a regular Double Cheeseburger. And no fries sauce, which had been ordered. The fries were soggy and undercooked. We only found this out once we were home; they are unreachable by phone for feedback. They simply don't answer.

It was fine, as expected of mcdonalds. Drivetru was fast.

Treated very unprofessionally by the manager. I will not go into the details of this, but the manner of communicating and acting was absolutely not what you would expect from someone in a management position. After this experience, I mainly wonder how this person ended up in this position in the first place. Very peculiar.

Clean and beautiful McDonald's.

Very bad. First they forget the sauce, then I take a sip of the iced coffee and it's empty, topped with ice, very bad. And then you get a new one with crushed ice and no taste, but topped with sauce too. You're so big and you don't even deliver good stuff that you pay for.

I passed by here once when I was very hungry and decided to stop for a bite to eat. The service was very fast and the meal was tasty and of good quality. A great place for a quick and tasty bite on the go.

The time is not correct, it's already closed and I was driving from afar on purpose

There is enough staff, yet we were the only ones who had to pick up our order while all the other customers' food was being brought to them. Standing in the kitchen like a bunch of sheep. RIDICULOUS!!!!!!!!

It is a McDonald's. I usually go there for the restroom during work. It is also reasonably clean for an average fast-food chain.

They forget multiple items with every order; really annoying when you order for €100+ and have to find out at home that people at home simply didn't receive anything. First they ask if you want to come back, then they want to send a receipt for the missing items, but you never actually receive your receipt. Honestly one of the worst branches I have ever been to!

On the expensive side... but tasty

Our order was accidentally served to another table. After 5 minutes, it was removed from there and handed to us. However, the other guests had already touched our food and the packaging. Due to the hygiene risks, we immediately refused this order. An employee took it back, but returned a short time later with the exact same (already touched) order to give it to us again. No new food had been prepared. After we protested again, we eventually did receive new food, but two medium fries were missing. When we pointed this out, the employee returned with only one fry. We had to indicate for a third time that yet another fry was missing. The manager came over and promised that the missing fries would be ready within 2 minutes. Subsequently, this promise was completely forgotten. When we asked an employee if the manager would speak to us, the manager refused to take responsibility. He shifted the blame for the mistakes entirely onto his own employees. In my opinion, very incompetent staff. Better to go to another McDonald's.

Great atmosphere and service, very friendly staff. There is only one downside: napkins are regularly forgotten. Otherwise, a top restaurant. I recommend it to everyone.

It was nice and quiet for us. Had a nice breakfast.

Very cheerful and friendly young man who took our order at the drive-thru

Served quickly and the fries were super hot and tasty!!

We actually saw rats running around bins in the parking. Otherwise it was OK.

Melted icecream and cold coffee. On top of it I asked for some ice cubes separately. First, some lady agreed then another older with grey hair came unfriendly to inform they don’t SELL ice cubes and I cannot get any. At KFC next door I received them without any issue. Not welcoming, won’t come back here again.

I came specifically to buy the master set and get a cup. I also ordered the quarter pounder, which didn't have the cucumber and onion. I quickly placed the order because I was in a hurry to get to work (I waited 30 minutes for the order).

My order was incomplete, so I went back to the checkout. The boy behind the counter laughed at me and said it was impossible for it to be incomplete. He said he regularly pretends his order wasn't complete himself so he gets a new one. So, not recommended; I wasn't taken seriously.

Bad service and for the 2nd time no pickles on my cheeseburger.....

Nice place, and great that they think of older people there, cappuccino for €1.00 for the over-65s, nice in these expensive times 👍

Regular Mc drive-thru experience.

The food was better than Buffet de Lisieux. Don't go to Buffet de Lisieux. It was raining very hard at the McDonald's, so that's why it's not 5 stars. The toilet was also clean.

I ordered two cappuccinos at the drive-thru. I asked for sugar. The window was slammed shut and then I received one sachet of Canderel without a stirrer. A bit strange.

I'm not a fan of the menu myself, but judging by the speed at which my companions wolfed down their burgers, the food must be good. If you arrive around 10:30 PM with good manners to eat inside, the doors are already closed, even though Google says they are open until 1:00 AM. A bit of a shame, because it looked cozy inside. Plus point. The McDrive employee congratulated us on our birthdays. Will I come back here again? Probably.

Extremely busy on Whit Monday at 7:30 PM. Unfortunately, you only realize this after placing your order at the kiosk, only to then have to wait 45 minutes for fries and 6 chicken nuggets. Suggestion: no table service during peak times and use that staff to prepare the orders.

Last Saturday morning, May 23rd, around 10:00 AM, I was at the McDonald’s Coffee Corner. The lady behind the counter helped me in an incredibly friendly and professional manner. Even though the fault lay with me, I was helped with great patience, understanding, and a smile. The friendliness and service of this employee really made my day. Employees like this absolutely deserve a compliment. Thank you very much for the great service!

The staff is friendly and the restaurant is spacious and tidy. Very occasionally the food is not hot enough, but I consider this one of the better McDonald's restaurants.

After waiting in the drive-thru for far too long, we finally got our tough food. You would think not much could go wrong when frying chicken nuggets, but apparently it did.

Delicious ice cream wraps with caramel sauce 😋😋😋😋😋

Nothing special, but fine if you're hungry.

Handy for when you are on the go

Unfortunately rude, they don't operate engines.

Friendly, efficient service, clean toilet, and a beautiful terrace. Ample parking.

Mcdonald's standard quality, good for a quick bite.

If you have to wait, you get the food reasonably quickly, but the downside is that I always receive it cold.

The food was delicious, I will definitely come back!😋

Just Mc, you know what you're getting 👌🏻

The burgers are falling apart, the filling all came out, I didn't have time to open the box when I saw that the buns were in one place and the cutlets were in another, I don't recommend it

Drama, extremely long wait, order incomplete, half order

Just a great place! Ample parking. The food was hot and well prepared.

We thought we were going to have a nice meal, but when we received our order, a lot went wrong: 1. A burger with nothing on it; we actually ordered a cheeseburger. 2. We received the wrong order. 3. We ordered a medium strawberry milkshake but received a chocolate milkshake. So, definitely not recommended, because everyone had a problem with their food.

Nice place, but the service isn't very good. It takes a long time to get your food and things are served incorrectly. They also serve the fries upside down in the bag. The atmosphere is nice though, with other customers who have also been waiting half an hour for their food.

I received the order very quickly, parking spaces for trucks.

Very nice McDonald's. Friendly staff. Occasionally has a new item on the menu for a limited time such as tiny apple souffles, vegetarian nuggets and spicy nuggets to name a few. Usually visit for a snack and to rest after finishing work. Plenty of parking space.

I visited this McDonald's last night and it felt a bit like I had accidentally ended up in a testing ground for "how low can we set the standard." The place itself was… let’s just say: full of character. Dirty tables, trash on the floor, and bins that had long since given up. If this were an escape room, the objective would be: find a clean place to sit, and I lost. The fries were interesting. Not cold enough to be served like ice cream, but also not warm enough to actually be fries. After a quick (and friendly) replacement, that distinction remained surprisingly consistent. The Quarter Pounder followed suit nicely: initially cold, then replaced by a variant that hovered somewhere in the middle. It seems they are deliberately aiming for a sort of temperature neutrality here. A compliment to the staff, though; I was served quickly and kindly. Final conclusion: if you have ever thought --> I want to experience my fast food at room temperature for a change, then this is the place to be!

10 min waiting for nothing. Paid for cappuccino and ice cream with delivery to the table.

Expensive nowadays! Everything is expensive!

We waited 15 minutes on the side, almost cancelled the order, way too much for a drive-thru. The fries were warm for the first time this time but without salt (there is always something).

Disgraceful staff. My food never arrived, and when I asked about it, they reacted aggressively and rudely, yelling at me.

Nice McDonald's, little to complain about.

I ordered a salad, which comes with two standard chicken tenders. I ordered two extra tenders, and this is what I got (see photo). I went back through the drive-thru and showed them the box. I got an offended look and was told this was normal. That's how the tenders were delivered, and that small piece is just a tender. They couldn't do anything about it. I ordered another box of tenders, and with a deep sigh, they gave it to me. It contained two regular tenders. I paid for these, but they should have been given as a courtesy. One star for the service, and the atmosphere is gone too. It's a shame, because this new McDonald's was initially very good, a full 5 stars for everything. Edit: One year later, slightly better, but still plenty of room for improvement.

Nice restaurant, not too busy during my visit, so there was plenty of seating. The food was as you'd expect from McDonald's: quickly prepared and delicious, although the fries could have been cooked a bit longer.

5 stars for the cleanest and freshest toilets I've seen in any McDonald's in the Netherlands

worst mcdonalds we have ever been. We went to drive through and the way that the person speaking towards us was rude. we got icecreams and we are sure that the icecream was rotten. When we received it we understood that it was off cause it was more icey and you could feel the milk particles, it was not melting like a normal icecream but a icey water. We thought maybe we were overreacting so ate it anyway, but we were not overreacting and we got sick from that icecream. (intestinal diseases) if y’all dont wanna stick to wc for 3 hours, dont go.

I HAD THE BEST MCDONALDS BURGER EVER ON THIS ESTABLISHMENT,. I do not know how to say it, but somehow it was 20 times better than other McDonald's. I would recommend.

It was a good experience. Tidy and convenient. It's good for families and groups.

If you go to the McDonald's drive-thru at Foodcourt A27 on a Wednesday afternoon, you'll be introduced to the "umpteenth star of customer unfriendliness": a blonde woman who has mastered the art of grimacing and snapping to perfection. 😒 It's almost impressive how someone can be so consistently disinterested and surly. It's as if she's literally used her probationary period to prove just how unpleasant she can be. A smile? Forget it. Even the simplest "Can I scan the app?" feels like a huge burden to her. She exudes pure prune-juice sourness and turns a quick order into a complete test of patience and self-control. 😤 Every trip here feels like driving around the block through a mental minefield of irritation. Tip: try doing work you enjoy, or just smile for once. Maybe you'll discover that customers don't always need an extra dose of sourness. Until then, this is definitely a place I'll keep avoiding. 🚫

After receiving the wrong order, I went back to pick up the correct one. After explaining the problem, the manager at window 2 became very irritated because she didn't understand it herself. She said, "Stop talking and park around the corner, I'm too busy," and slammed the window shut. No apology, nothing. Truly terrible service, and absolutely no friendliness. I won't be back.

We were missing something from our order and ordered the wrong burger, so we had to return it after calling. When we answered the phone, they didn't even give us a proper greeting, and they hung up with the final "later" greeting. The "manager" at window 2 was incredibly rude. She couldn't even offer an apology; she just reacted grumpily and looked at us while we explained it in a normal way.

You can fire the lady at window 2, Tuesday, January 13th, who was working at 8:22 PM. She's the most antisocial woman I've ever met. I'm standing a little too far from the window, so I politely say, "Ah, I'm standing a bit far, sorry," so I lean all the way out of my window. She just barely keeps her hand out of the window, so I ask, could you lean a little? She laughs and says, "No, you'd better park better," with an irritated look. Antisocial.

An empty Mac is never pleasant, but friendly staff is

I just drove through the McDonald's drive-through. It was completely empty, and I saw that the restaurant was empty. They made me wait a really long time in the McDonald's drive-through, so I gave a quick honk, and suddenly the employee was able to respond. But I don't appreciate being rude. They also gave me the wrong order and gave me a disgusting, expired Frappuccino. The whipped cream was clearly out of date!! Never again here with rude employees who made us wait so long!

The McDonald's Drive-Thru staff is incompetent, the wait times are longer than usual, and they don't know how to interact with customers. Perhaps good service isn't their priority anymore; that's why I'm losing interest in going there.

Items were missing from every order. When this was reported at the checkout, they said they were out of stock. It seems normal to inform customers about this. The second order was also missing some items that had been ordered.

Ordered a cheeseburger without pickles, got a hamburger with pickles and lukewarm, tough fries.

I went through the drive-thru last night. After opening my chicken nuggets, there was a long black hair in them. I immediately threw my food in a trash can. It was disgusting.

The employee today tried to force me to lift the tray; I'm not an employee, I'm a customer!

Overall, it is fine here. Occasionally they forget something from your order, or fries are served without salt. A couple of times our food was also brought to the table almost cold. But mostly, only minor issues occur and often everything is in order. At this branch, you have a good 80% chance that everything will be handled perfectly. This result is difficult to achieve at other branches in the region.

They don't listen to what you order at all. You order a double burger and pay for it. You don't get doubles. You order sauce with your fries and get sauce. Then you have to pay extra for the sauce.

Worst manager there is. Incapable of serving 2 cappuccinos within 20 minutes.

Breakfast is prepared with care. Friendly ladies at the drive-thru!

Friendly staff, fast service, gluten free options

Well, it's just that you're hungry and don't have the time or inclination to make any more. Otherwise, you'd just eat a real burger somewhere with a lot more meat than this slice, whatever it is. Sometimes you just have no choice.

Maestro truffle burger is fantastic, forever in the menu please

Easily accessible for a quick bite or an extended sit-down, it's all possible

Worst Mac in all of the Netherlands. The burger was good, though.

Very neat and clean, very attentive staff, friendly and fast. Everything seems well-maintained and well-attended. The food is okay, just like any other McDonald's. The prices are also reasonable. Large dining room, modern and pleasantly decorated. Very bright thanks to the large windows! Children's play area available. I'd be happy to come back!

For the second time in a short time, I'm practically stuck here because they've closed the overpass and the highway ramps. The food is also disappointing. Soggy, or maybe old, tough, cold fries, and my Big Mac had onions even though I specifically asked not to have them because I can't tolerate them well. The Fanta is barely fizzy.

The staff was very unfriendly. And when we asked which cup had which flavor, we were told, "I don't know either," and we walked away.

Extremely unfriendly service at the drive-thru. We also had to wait a long time even though there were hardly any other people there.

The food was good, but it was obvious some of the products had been out for a while. You can't eat on the terrace; it's full of wasps and very unpleasant... They should do something about this. The two people who served us were very abrupt and unfriendly. They're really hard-working.

I can't write an honest review because I don't like fast food. I do think the store is nice. You get help quickly. Convenient location.

When I politely asked for an item that wasn’t served, the woman behind the counter looked at me if she was going to attack me and silently threw the item at me. Wow! The staff here walk around like zombies.

Lots of dirty tables but food was good if you like Mac of course

Food was expensive but hot on arrival some of the seats are a bit tired with rips ,this is surprising as the interior looks fairly new.

Order pickups rarely work out right the first time. This means you have to wait for a new one, and the rest goes cold. The prices aren't exactly great anymore either.

Nice branch, big and has good service

We visited this McDonald's for the first time, together with our grandchildren. It was wonderfully peaceful, giving us plenty of time to enjoy ourselves together. For the children, it was a real treat – enjoying their favorite meal and then playing in the cozy playground, both indoors and outdoors. A simple outing, but filled with precious moments and happy faces.

Tables were dirty, the food cold and there were rats running outside.

Clean. Friendly staff. Pleasant areas for children to play.

As usual at McDonald's. Crowded and loud. Every ordering kiosk was occupied. The ordering process is only partially intuitive and forces you to answer questions you don't even want to ask. After several attempts, I canceled the order process and left the restaurant.

Closes an hour beforehand but is not indicated online.

Yes, that's fine, like most maccies