New York Pizza in Wijk 06 Nieuwland

Bad food, delivered cold and late. Poorly prepared. Bad customer service. Bad location.

Order never received (22-12-25), no refund received, no apology, phone just hung up. This branch is a real disaster. It's not that hard.

So it says the order was delivered at 6:44 PM (it's now 8:28 PM), and I still haven't received anything. This is exactly what happened last time; the pizza was delivered cold. What on earth are you doing in the meantime?

It took a long time man, the app said it was ready, so from now on I'll order from Vlaardingen.

I placed an order yesterday and they forgot a few things. I called back today and they're having them delivered anyway. Not the best, of course, but they're certainly not the worst. Great people.

Normally very good, I was a big fan of the delicious pizzas. But the last three times have been really bad, the pizzas aren't as good anymore. 30 minutes later than stated, and everything was cold, the chicken and the pizzas. Another dessert pizza with chocolate and M&Ms. No M&Ms to be seen. "4" 🤨 and I think the boy dropped it.

Delivered an incomplete order. They said they would send the missing items as soon as possible, but more than an hour has passed. When I call, no one answers the phone. The location is only 11 minutes from my address. Absolutely unacceptable!

Waited two hours for the pizza. Called twice and was told it was on its way and that it was busy. No apology, no pizza, don't order from here. Update: pizza delivered cold.

Our order never came , it’s a scam!!! It’s says it’s delivered but it was never delivered and they don’t pick up the phone

Bad, bad, bad. Ordered an hour and a half ago. I received the app 15 minutes ago, the order was delivered, but I haven't seen a delivery person yet. This is the umpteenth time. I'm done with it. 🤬

The order was incomplete and delayed

I ordered it and it took 2 hours to arrive and then the pizza was half broken and had holes in it.

Ever made pizza? You have dough, so bread, tomato sauce, cheese... and one jalapeño per slice. That's what I got; I ordered a caprese... Absolutely insane. How do you pull something like that off? If there was a pizza-making exam, this would be worth a chair to the face. Fail!

This isn't the first time the app has been showing my order has been delivered for an hour, but still nothing. On the phone, it just says, "It's on its way, I don't know how long, but it is," just to fob you off, even though we literally live around the corner. It's a shame I have two small children at home, otherwise I would have just walked by. This is ridiculous.

-Order big pizza, receive small :)) nothing for the sides.

Bad service, placed order after waiting 2 hours, they said I would get my money back after 5 working days 🤬

Very disappointing. Delivery in Schiedam usually takes more than an hour, even though I live only 5 minutes away by bike. By the time it arrives, the pizza is no longer fresh or tasty. Definitely not the New York Pizza quality I used to enjoy in The Hague.

The gyro and 4 cheese pizzas are delicious.

I've been waiting for 40 minutes for a small pizza that was supposed to be ready in 15 xD

I accidentally ordered pickup instead of delivery today. After calling the store, we were able to arrange for only standard shipping costs for delivery. I was very happy to hear this, and the gentlemen on the phone were very clear about the options. They offer excellent service, and the New York pizzas are always top-notch!

Had to wait almost an hour to be told (after I called) that something had gone wrong... so I had to wait another half hour... because there was no one available... They are really the reason why domino pizza is so much better. In terms of delivery and service. It's that my visitor wanted to go for this place even though I already warned her

Good service and much tastier pizzas than New York Pizza's competitor. Sometimes longer waiting times, but that says something about the pizzas. You'll see me coming back soon

Worthless!! The large number of bad reviews says enough. I had to wait 2 hours for my order even though it said it would take a maximum of 45 minutes for home delivery. Employees are associate on the phone and the food was cold and bad. Never again for me. I'll order from Dominos next time.

Ordered pizza for the 4th time and for the 4th time it was missing half the ingredients. Even if you call after ordering to tell them not to forget it again or go to the store to report it, you still get the wrong pizza. But you paid for it! What retarded people they are

I ordered a pizza today, but it was way too salty for my taste. After calling, a sweet employee was able to do something for me and had a different flavor of pizza delivered to me. This one was super tasty!

Delicious food. Both the spareribs and the burgers

We order pizza from this location several times a year. Delivery is generally good and the pizzas are tasty.

I have ordered here 3 times now (I like it better than dominos), but the delivery is really ridiculous. Every time they set the status to "delivered" after half an hour and then it takes them another hour before it is actually delivered. When you call them they say "yes, the delivery person is just leaving", or something like that, but in reality you have to wait another hour. In terms of food, it has been fine to order here so far, but order 1.5 to 2 hours in advance, because that is the actual average delivery time

When 2 pizzas were delivered, they were late and cold! I would be contacted after my complaint. Now more than 1 week ago I heard nothing. They don't care! Never again!!

The pizza arrived after 3 hours and was cold. The last time I ordered there, it's a pity because it was always quite good. Something clearly went wrong. I don't recommend it, at least on Friday evening.

I order New York pizza often because we like it, but the service and contact with New York pizza is terrible, every order is a problem, they can't deliver the food, then you have to ask for cold food to be delivered to you

Never order again. Bad business, pizza is very greasy and the people on the phone are very rude.

We waited 2 hours for the order and when we called we got antisocial employees on the phone who hung up 3 times and gave a whole attitude about the wrong house number and telephone number being given while that was not true. They also told us that the delivery person had already come by and rang the doorbell, but no one answered the door while I was just sitting in front of the door. They were really rude on the phone. Not really customer friendly if you want to solve a problem but keep arguing. Very unfortunate.

1 big disappointment, food arrives much too late, food is cold. buffalo wings dirty and greasy, sauces (delivered because they were forgotten) still have to come, hot dog roll is a mockery, bad sausage in a dry jacket, chips with minced meat, cheese, tomato sauce, nasty, sticky mess and because it is cold you can no longer eat it. everything just thrown in the trash, a waste of money

The worst restaurant in the world

Only mentally challenged people who cannot read work here. Order is never correct, even if you mention it in the comments.

Yesterday I was at the New York Pizza in Schiedam Nieuwland. I wanted to order a pizza and I was quietly waiting for my turn. When a boy came in, he also wanted to order a pizza, he was turned away and was told you are not a customer, get out of my business. I honestly don't think this is formal and I also find the service of this business very unprofessional. I left myself and then talked to that boy. He made it clear to me that he is an old employee and that his boss himself had not deducted something from his salary, which meant that it was his fault. Unfortunately, his boss himself could not admit this and became unprofessionally aggressive and refused a customer. I believe a customer is a customer and if I can file a complaint about this situation somewhere, I fully agree. Because I think you should treat people with respect, especially if you work in a business. Everyone who comes is a customer and you should not base that on the basis that I am not going to help that person because I don't like them, that is informal and very unprofessional. I'll never go back there again.

Believe the 1 star reviews. Had to wait a long time, pizza was cold and also the wrong pizza. I called, they would send a new pizza. Hours later still nothing. I called again, the guy on the phone hung up without helping me. I'll never do that again.

Terrible. Looks like a shisha lounge. Upon arrival you are told that the pizzas you ordered by telephone 15 minutes ago were "almost ready". Uh huh. As a customer, I was waiting for 45 minutes for a pizza that was still not topped because the "fighters" were arguing among themselves. The swear words and wollahs flew around. Was still rancid with food spilled everywhere on the floor. I really felt sorry for the only girl in that place. The only one that actually seemed to work... but in the middle of a pack of disrespectful, uneducated gassies who were having a tough-watching competition from under their fur collar. Demanded and received money back, called Domino's, 10 minutes later I was able to pick up three pizzas there. Never again to this tent!

I give one star because I can't give it less!!!! waiting time for delivery over 3 hours!!!!! when I tried to call the restaurant no one even picked up the phone!!! food very tasteless, cold, and they forgot about the paid sauces!!!! first and last time I ordered food there!!!! I don't recommend this place, rating -1000 stars!!!! they should close this place!!!!

Kk pew shop where you have to wait more than 2 hours for a nasty pizza.

Delicious pizzas are what you need here

Order is more than 30 minutes late, when I call them they hang up.

Pizzas were cold even though I live 5 minutes away. I also had to wait more than an hour for it

Yesterday I ordered 2 large pizzas, one with chicken and the other with tuna. Paid 41 euros. I had to count the tuna and chicken on the pizza 🍕 6 pieces of tuna and 6 pieces of chicken pieces. Outrageous, could have just ordered a Margherita pizza. From now on buy a supermarket pizza and put it in the oven!!!!

Placed and paid order has been canceled twice in a row. Only received an email about it without clear explanation. We were not contacted in any way whatsoever.

Be aware! Bath service. So, apart from being 2h late with the delivery and of course the food was cold, your employees have hung up twice without giving any information because you have them surely understaff and unappreciated. I understand you don't want to pay a decent salary but to also have your customers have to hear you begging for employees every time they call for information due to your online service being ineffective, inefficient and badly programmed NB! Bad service. So, apart from being 2 hours late with the delivery and of course the food was cold, your employees hung up on you twice without giving any information because you definitely understaffed and unappreciated them. I understand that you don't want to pay a decent salary, but also that your customers have to hear you begging for employees every time they call for information because your online service is ineffective, inefficient and poorly programmed.

Ordered up side down pizza margarita for the 2nd time. Pizza was cold and not delivered at the time I stated. I called to ask where my order is, the employee's response was that it was on its way. Received no apology from the delivery person for being late and service dripped from his face. There's no point in delivering, so to speak, but it has to be done.

very bad, we wait for 1 small pizza (25 cm) for 2.5 hours. In between calls, the gentleman on the phone was very rude and often hung up in our faces while we were still talking. The site said it would arrive in between 20-35 minutes, then called to ask where it was, then they said it would arrive in 1.5 hours, but it still took 2.5 hours. our house is also very close to newyorkpizza only 5 minutes away, but it still took them 2.5 hours. it was also very cold and there was too much salt. This is the first and last time we order here, a real shame about New York pizza.

I picked up pizza here myself (25 cm, New York style, 4 cheeses) and a lava cake. You can see how it is made and people regularly washed their hands between different tasks, which gave a good feeling in terms of hygiene. The pizza itself was tasty and filling, as was the lava cake. Two years later, I got my own pizza here again in October 2024. A chicken parmesan with a thin crust. It was 10 euros and when paying we were immediately told that it would take about 15 minutes before it was ready. I could see again how people were working with the dough: very neat and friendly people. The pizza itself tasted really good. Really have nothing negative to say about this store! From what I see in terms of other reviews, perhaps the difference in satisfaction lies in the fact that I went to the physical store myself to pick it up versus delivery by other reviewers?

Very bad. If you order a special "children's menu" with a toy, you pay extra for it. Child happy, nothing further is indicated. And upon arrival, sorry, it's gone, so you get a cookie with it? Shouldn't you be calling politely? What did we pay so much extra for? No service at all.

Pepperoni pizza tasted so sweet it looked like it had sugar thrown over it, after two pieces were thrown in the trash. Once again the garlic oil was missing from the edge. As always. You only have one job guys.

Pizza costing almost 16 euros and then forgetting the meat. Was an expensive veggie

Pizza was lovely, wings were not the best and I wouldn't buy it again, staff extremely helpful.

Terrible delivery, no organization, those who make deliveries have to wait 2 hours

Very bad service. Waited more than 3.5 hours for 1 pizza. Pizza wasn't hot either. Called several times in between. Also filed a complaint for a refund. I would be contacted within a few days. After 2.5 months I still haven't heard anything. I emailed them and the franchisee would contact me. Now 2 months later and still nothing. Contacted again. I am told the same thing, that I will be contacted as soon as possible. We are now almost half a year further.

terrible environment, dirty tables, the pizza chef touches the money and then makes you pizza without washing your hands, then the pizza is expensive and not very good, it seems fried and there is a spicy aftertaste in the dough, I do not recommend

Never received my order after calling twice!!!

Had to order okay, had to wait a long time Well something in my order is missing so I asked the delivery person, the delivery person immediately said no, this is it and so on, I just noticed that when I ordered the delivery I was irritated and became rude so I started calling and explained the delivery person would be spoken to about it. and what was missing would still be brought

Ordered and paid for a pizza online at a quarter to 9. Was supposed to be delivered between 9:30 and a quarter to 10. The pizza never arrived, the branch does not answer and the business is now closed. I think I can whistle for my money. Shame! Update: At half past 11 the delivery person was at the door. The place was supposed to be busy and the pizza had just been made. Well just a cold pizza. Last time nyp for me!

The delivery arrived much too late... food was cold and the delivery person had no chance. The delivery man ignored me... doesn't say a word back and as he walks away I hear him swearing about cancer under his breath.

DO NOT ORDER. SAVE YOU THE DISAPPOINTMENT AND YOUR MONEY. My advice and that of the others (see below) I ordered the pizzas at 5:50 PM and received the pizzas at 7:30 PM I called the location in Schiedam at 7:08 PM and asked Whether everything went well with delivery because we usually receive calls By other companies if it takes longer than an hour The food is delivered. The employee answered and said, Yes, we can't call everyone if we are late. I said when will it be Worried? He responded irritatedly, yes, there are two couriers on their way And then the connection was disconnected Then I received the pizzas cold, without taste, no herbs oh yes and the dough One pizza was even undercooked (the base to be precise). I could have thrown them straight into the trash and unfortunately had to do so. Unfortunately it was inedible. Then I started reading the reviews because I am not used to this. So I'm not the only one with a rude employee on the phone and pizzas that were undercooked.

Pizza arrived an hour late and without the ordered drinks and sauces. Pizza was cold. Called. Drinks and sauces would be brought. After more than half an hour the sauces arrived but without all the ordered drinks. Once again the order was not complete and you had to throw away the sauces. Very waste of money to order a pizza there.

Bad, pizza cold, order incomplete and way too late. And there was a hair in my pizza. Never again

Normally always had a good experience with New York Pizza until today. Ordered via their site, delivered to home and UberEATS gave an error. Called by phone and placed the order. After waiting 1 hour, I called back to find out where my order was. Then they indicated that the delivery person was on his way. After 30 minutes the delivery person arrived. All items ordered were cold and burnt. The cheese on the pizza was completely burnt. Order was inedible. Never again!

DO NOT ORDER! More than an hour later we finally received the pizzas. Super cold. Called after an hour, was rudely told that the pizza was already on its way... An hour... while it was a 10-minute drive.

I waited hours for my order and it still hasn't been delivered. Worthless!!! When I called to ask if I would still receive my order, I was told that the delivery person is on his way. I'm still waiting for it but now they are closed. That's not how you treat customers. The man who answered the phone is super rude

Do not even deserve 1 star. I hope google can fix how to give 0 star. Do not add tips when ordering. They are late anyway

Very good service. Very nice people work there

Double pepperoni? Where? I dont see this 🤣🤔

Worthless thing! Been waiting for 1.5 hours now and they don't answer the phone or they disconnect the connection! 1 star is still too much

Terrible, my food was half cooked, my wedges were dripping fat and my pepperoni pizza tasted like half baked dough and my sweet chilli wings were half cooked, I took a bite of everything and then the trash bin continued to enjoy it, worst thing.

The delivery people are ALWAYS late and if they come early they have the wrong pizza......

Had to wait longer than 1 hour for my pizza... This happens often, so apparently they have a shortage of employees.

Bad service, part of the toppings were missing, including parmesan. After calling it turns out that they haven't sold parmesan for months. So you don't get what you see on the site. You cannot send a new pizza. Rejected with a discount code. Not planning on ordering there again.

The pizza has been terrible for a few months now. I probably won't order any more. And certainly not quickly. Too bad my favorite buffalo pizza is a dry pie :/ The pizza is also often cold and you have to wait a long time What's going on ? It was really good pizza. New people ? AGAIN I try eat this but 🤮

Order placed at 9:13 PM via home delivery with the message that it may take 50 to 75 minutes. I thought this was a long time, but it can be busy so I waited politely. Luckily the pizza was delivered within 60 minutes. Then you would think you would have nice, tasty food. But nothing could be further from the truth, the pizza was cold.... Had 60 minutes to make and deliver the pizza and delivered it still cold. Think this was the last time. Unfortunately.

Bad service and kt staff. I was waiting for my pizza for 25 minutes. It had been ready for 15 minutes. Girl didn't feel like shouting.. Kk matter

Bad thing, I ordered a pizza at about 8:15 PM and it was supposed to be delivered at 9:15 PM. Well, at 9:30 PM I started calling, but there was no answer, so I called again afterwards, but by then it was already 10 minutes before 10:00 PM and guess what, the phone line was just disconnected. How antisocial do you mean? Finally we arrived at 10:30 PM

Been waiting for hours. Don't even answer the phone.

They gave me a free coupon with a pizza even though I didn't really have to wait long for my pizza, then this is highly recommended!! would order it more often!!

The pizza was very cold and the delivery was late👎🏼

Ordered 7:16 PM to be precise. 9:12 PM nothing has arrived even though it says my order has been completed. Called branch at 8:41 PM. Yes ma'am, your order is on its way. Well, after 30 minutes nothing has arrived! Update: it's now 9:27 PM and still NOTHING! Update: order has finally arrived (21:33). Never again

If you order a pizza here, you need to do it at least a week in advance if you want it to be delivered on time… Jesus, the delivery time here is absurd!!!!

Pizza was over an hour and a half late.

Do not order here! We ordered last night and had to wait over an hour and a half for our pizzas. There were lukewarm and mostly tomato sauce (not a lot of toppings). And this morning we all have stomach cramps and diarrhea. I'd give 0 stars if I could...

Our order never came. My friend called at a quarter to ten, after having already waited an hour, to ask where our order was and was told that the delivery person would be there in a few minutes. Well, no. After ten o'clock they can no longer be reached by telephone, so there is no solution. Worthless. Update: 5 minutes after posting the review, the delivery person was still at our door at 10:38 PM, but we gave him a tip and sent him back with the food, because we had already arranged something else.

Ordered a quarter to 7, it is now 9 o'clock and we still haven't seen a pizza, but a delivery person just came by without a pizza, they had the wrong order. Just called and were offered a 15% discount? Serious?

Waiting 2 hours for a pizza. A real shame. Then don't accept orders if you can't make it.

After 1,5h without update in app, we finally get our order. We get pizza totally cold 🥶. Pepperoni was burned and Italian Garlic Chicken it’s without broccoli 🥦. Well I do not recommend 😑

I bought Garlic bread and when I got home I discovered that there was little to no cheese on it. Just wash a ball of dough and dry it thoroughly. Never again

It took them 2 hours to make and deliver 2 pizzas. I live 10 minutes by scooter away. Everything arrived cold and congealed. Really bad.

Ordered pizza on the spot, took forever, at least 45 minutes. Pizza was also tasteless and uncookable.

Long waiting time and cold pizzas twice. With the next order it was agreed that I would receive a free pizza credit of 35-40cm, but after telephone contact it was only 30cm. Bad thing!

Ordered a shawarma pizza with iceberg lettuce three times. Three times no iceberg lettuce was served. Just call anyway. “Yes, sorry sir, we don't have any small portion bags to send with it. So we never deliver that.” But get a euro for it every time. Delivery usually takes longer than an hour, ingredients are forgotten and the pizza often arrives cold. Ordered pizza from NY for years in my previous city. We have now switched to Papa Johns 👍🏼 Update; still gave it one more chance. After waiting 1.5 hours, no pizza and the location is closed so no one answers the phone.

Yes is always nice And delivered quite quickly

Dammit, walked in to order. I saw the lady behind the counter making pizzas and thought mhhhm, I'm hungry. Until I saw her inch-long fake nails going into the dough over and over again. Chills....Walked away. It should be banned.!!

Nasty pizza not edible. People work there without gloves, small teenagers are put in the kitchen.

Delivery takes a very long time (at least 1 hour). Delivery person was in the wrong city (Rotterdam). Pizza had very sparse toppings and a mediocre taste. Any other pizza place can do this better…

This star is not based on how the pizzas taste. I've been waiting an hour for a pizza!!!! And New York Pizza is only 5 minutes away from us!!!! Bad, very bad delivery. 1st and last time I order here, even though it is so close!! Be honest about the delivery time!!! Don't you get such reactions from customers!