New York Pizza in Wijk 06 Gildenwijk

The pizzas were cold and dry. Very disappointed. I sent an email, hoping to get a response so we can resolve the issue.

I ordered a pizza with my favorite toppings and two sauces, and that's what I got. But what a crappy pizza with no sauces! We waited two hours and still no sauces. I called the pizzeria, and they said they'd bring the sauces... how much longer will that be, another two hours?

Never order from here again. Ordered food before 6:00 PM, but it wasn't delivered until 7:00 PM. The pizza was completely cold, and I had to play frisbee with it. I called several times, but nobody answered. Close that place down immediately!

Ordered pizza not edible no words for very bad due to baking not edible cold as hard as a stone sauces not delivered 3rd time it happened delivered ready with it

Only ordered chicken products, and everything arrived cold. Twenty crispy chicken wings were rubbery. They had to be baked in a tray for over 20 minutes after waiting 1.5 hours. Furthermore, the so-called BBQ, Korean, and Buffalo wings were chicken pieces with sauce squirted on them instead of cooked with it. The grease had also hardened. Very disgusting. I called, and the first staff member was polite and passed it on to the manager. The "manager," however, was very curt. Now he can't do anything. Next time, a 50% discount on an order. A huge disappointment, such a shame.

Worst place ever. I ordered pizza at 4:30 PM, and it's now 8:00 PM and still nothing. At 5:30 PM, I called to ask where they were, and the guy on the phone said he was on his way. I called a few more times after that, and then he said the same thing again, "They're on their way, they'll be here any minute." Now I call at 8:00 PM and someone else says, "He's just walking out the door." This place just needs to close.

Ordered pizza yesterday, what a flop. The sauce on the pizza is so sour you can't even taste the topping. Spent 70 euros and had to make another meal because it was inedible.

We ordered a pizza through Thuisbezorgd. When it arrived, I was shocked. The entire box was covered in grease... I called, and they said they couldn't do anything about it because it was from the pesto. This is the biggest nonsense I've ever heard; it's oil grease, not pesto grease. After speaking to three different people for fifteen minutes, they're finally going to send a new pizza. But after a lot of hassle and hassle. It's absolutely terrible; I'll never order from them again.

They're always late, even if you place an order early in the afternoon. Receiving your food 1.5 hours after the agreed-upon delivery time is the rule rather than the exception. Online, it says they're on their way, but if your order hasn't arrived after 45 minutes and you call, they tell you they haven't left yet. We're promised a delivery time. If we haven't received anything after the promised time, they call to say it's taking longer and ask why. Then it goes quiet, and we hear a discussion in the background, "What should we say?" "Just tell them it was disconnected," "Sorry, sir, you were disconnected," even though we heard everything. Truly disgraceful service. Definitely don't order from them.

Could someone from NYP oversee this location? The guys are trying their best, but the processes are completely shambles. I always order pizzas during the day and have them delivered in the evening. The pizzas are always an hour late. And cold. We live 1 km from the location. Surely this could be better organized? The guys' answer: it's very busy. Yes, you're a pizzeria, and it's dinnertime and there's a buy-one-get-one-free offer. Isn't that how you schedule your staff? That's not rocket science, is it? 3 stars for the effort. But please take that location under control!

Pizzas taste like cardboard, are hard, people are unfriendly and delivery takes an average of 2 hours and then your pizza is also cold.

After waiting for two hours, no pizza, saying the bridge is closed when it's actually open, saying they only have cyclists, and then suddenly not. Then we have to discuss what lie you're telling on the phone, even though we can hear it. A bitch.

Want to wait hours for your pizza? Order here!! 🎉 Seriously, hang on, because this is so bad it's practically art. How do you even deliver a pizza? Well... I have no idea! They're all standing there, audibly conversing as if they're about to launch a rocket to Mars. Or maybe they've just collectively vanished into a parallel universe, who knows? What an absolutely top-notch farce. 🍕🤡

You have to wait more than 2 hours for your pizza

Delicious pizzas and great service!

This was by far the worst home delivery ever! We ordered 4 pizzas, and all 4 were, to put it mildly, inedible! Dry, cold, and tasteless! Even the pizzas from the supermarket's refrigerated section are better than these lousy pizzas! Besides the fact that everything was inedible! The delivery was also terrible! It was supposed to be delivered between 5:55 and 6:08 PM! We called at 6:30 PM! The delivery driver would be there in 5-10 minutes! No, so it ended up being 7:00 PM! We thought it would be a nice pizza night with our young children! Never again! It's never worth the money!

Had a great meal at the office 👍🫡

Koalo bad pizzas and really crappy service

I'll never order from here again. Waiting over two hours. And when I call, they give excuses and say it's already in there. Just put that pizza where the sun doesn't shine.

We thought we'd give it one more try. Last time, we were over 2.5 hours late. The order wasn't complete, and they said they'd bring it later. We never saw anyone again. Now again, almost 2 hours late, and after calling twice, we still haven't seen anyone. Just arrived, and the pizzas are cold.

We ordered two pizzas for 5:00 PM. Still no pizzas at 5:30 PM, so I called the restaurant, saying they'd be there in 10 minutes. After 20 minutes, I called again because we still didn't have any pizza. Same story again; we obviously lost faith in them. A load of rubbish about traffic jams. I checked the maps, and there were no delays. I was promised a refund, but I'm afraid that won't happen either. Sorry, but what a terrible place! Never again New York Pizza.

Horrible experience with the Gorinchem location. Almost an hour after the delivery timeframe had passed, our pizzas finally arrived. To give you an idea: the pizzas took an hour and a half to arrive with the delivery driver. We called the location several times, but were told, "No, they'll be here any minute." and "No, they're definitely not cold because they're being delivered in a special box." You can already sense the chill: I was handed stone-cold frisbees by a delivery driver who was only focused on his phone and not on the delivery. I tried calling again, and they promised us a refund within 2-5 business days. Guess what? Never received it, of course, and a message to New York Pizza Netherlands hasn't received a single response either. No way, never again will we be getting pizza from this location. I'd rather have fresh pizzas from places like Il Sole or something similar. You have to pick them up yourself, but at least then you know you're getting truly delicious and hot (!) pizzas to take home!

Yesterday, I ordered a pizza at 4:45 PM with a delivery time of 6:30 PM. I called at 7 PM because the pizzas hadn't arrived yet. He said they were going into the oven now. I called again at 8:30 PM because the pizzas still hadn't arrived. I was told they were on their way. At 9 PM, the pizzas arrived, but they were ice cold. Not even an apology, nothing. I'll never order anything again.

What antisocial people delivering orders. They're tearing up the sidewalk. Next time, report it to the police.

I posted a not-so-great review a few months ago, but I thought I'd give it another try today. It's a 2nd order for €1.99 deal, so I expected it to take a bit longer, which isn't a problem, but then they arrive cold and tough 😂😂😂 New York Pizza here in Gorinchem is hilarious, TERRIBLE! That's what you spend your money on, never again.

Unfortunately, you can't give 0 stars. After several instances of problems with orders at this location, it's now reached its peak. Ordered pizza, paid for it, and after three hours, still nothing, even though they claim the pizza has been delivered? They don't answer the phone, and the previous times they weren't helpful at all. It's ridiculous.

After the pizzas came out of the oven, it took another 45 minutes for them to arrive. As a result, the pizzas were lukewarm. Upon delivery, we were also told that the salad was no longer available and that we would receive a refund within 10 business days. What terrible service...

Ordered 3 different kinds of sticky chicken. Got 3 containers (2 of which were the same, very tasty) of dry chicken nuggets with a few drops of dried-out sauce on top. 25 euros. Shame. What kind of people work there? I can guess.

What a terrible New York Pizza location. Every time, there's something wrong: tough crust, dry pizza, barely any cheese, burnt, or delivered way too late. But this time, my friend even got food poisoning after eating it; the pizza went out right away that night. This was the last time we ordered from them. This location really needs to get its act together. I absolutely do not recommend ordering from them.

I ordered 20 crispy nuggets and received 20 chicken pops. Besides the mistake, the box was full of burnt breadcrumbs and the paper was used and dirty. Of course, the price was the same as the crispy nuggets. Terrible. Never again.

What a terrible place this is! Ordered one pizza at 5:30 for 7 o'clock. At 7:30, I called again, and the delivery driver had just left. Twenty-five minutes later, I called again, and yes, the delivery driver had to stop somewhere else first, and his battery was dead. He'd be here in fifteen minutes. I told him I didn't want a cold pizza, but the guy on the phone ignored me. When the pizza arrived an hour and fifteen minutes late, it was indeed cold and I gave it back to the delivery driver. They said they'd send a new one and put it in the oven right away. Finally, it arrived another hour and fifteen minutes late! So I had to wait 2.5 hours for one pizza, and in the end, the garlic crust was missing. Don't order from here! The phone staff were also very rude!

Hello, here I am! The food was terrible, it was cold and arrived more than 2.5 hours later than they said... the delivery person even said it was still warm, but when we opened it, it was freezing! The sauce was also forgotten on two pizzas! It was truly awful, and it was freezing!

We've had to call several times to find out where our order is. We waited over 2.5 hours for two pizzas. And if it happens once, that's fine. But we've ordered from this place three times now, and it's the same story every single time.

I ordered at 12:30 PM, expecting delivery at 7:00. I called at 7:30 and said, "Yes, sir, the pizza is on its way." No delivery driver at 8:15. I called again and had to wait 10 minutes before the phone was answered. I got the same answer: "Yes, sir, the delivery driver is on his way." And you can pick it up another way. It makes perfect sense if you choose delivery. What a bunch of idiots!

Order placed, delivered 70 minutes later. Pizza was cold and tough, so I left it. I contacted the restaurant, but there was no answer. Please contact me, the pizza is ready.

Arrived over an hour late with cold and poor-quality pizzas. I should have read the reviews first, but I only realized that afterward.

Ordered a pizza but it didn't arrive. The employee on the phone was very unfriendly and gave various excuses. First, the order hadn't arrived, even though we received a confirmation email right away. Then the scooter's batteries were dead, and finally, it was very busy. Anyone can imagine it's busy on a Sunday evening... so the staffing is also terrible. Finally, still haven't received any pizzas. Disgraceful.

So worthless, after 1.5 hours still no delivery and the phone is not answered, I will never order here again, really not customer friendly

Ordered for a quarter past 6 but after 2 hours I ordered food somewhere else, had nothing and could not be reached.

Food ordered was supposed to be delivered at 6:45 PM. At 8:15 PM, we received a notification that it had been delivered. And of course, we received nothing. Horrible service.

Have been waiting for 2 hours now for a "fastest possible" delivery

In short: wrong order, cold and burnt pizzas, unreachable by phone. Let's all just ignore these amateurs. Great tip: everyone order through Thuisbezorgd, file a complaint, and we'll get a refund. We'll saddle these amateurs with the costs.

Well, we ordered food an hour and a half ago. It says it normally takes 15-40 minutes. The app says it's already been on its way for an hour. We called the store four times and still no answer. Finally, after two hours, we got our food. The delivery driver wasn't friendly. We opened the pizza box and received the wrong order. We ordered four different types of pizza: four-cheese, Hawaiian, truffle, and caprese. We didn't get any truffle; instead, we got two burnt pieces. The caprese was also missing; we got mushrooms instead. The pizza and chicken pieces were stone cold, and the Oreo dessert bread wasn't cooked through. We paid €40 for this order, and nothing was right. The receipt said it should be delivered at 6:20 PM, but we got it an hour later. I don't know what the delivery driver did in the meantime. We just want our money back and wouldn't recommend anyone to order from here. Still can't contact the store, because I don't think they know how a phone works. After three minutes of ringing, they just hang up!

I hope you all get diarrhea. Waited two hours for a mini pizza and chicken nuggets, called three times each time for a different departure time. Now it arrives cold, and that mini pizza (Margherita) literally has nothing but tomato sauce on it. Ugh.

Ordered before 6:00 PM, it was marked "rounded up" in the app. An hour later, I called, and they politely said, "It's on the oven." Their response that they were over an hour late didn't bother them much, and they didn't offer an excuse either.

What a place! I placed an order at 5:30, and an hour later it arrived. I ordered 2 pizzas, only got one, and it was ice cold. Then the return took another half hour, called again, and they said they'd arrive in 20 minutes. 40 minutes later, still no pizza. Called again, and they said they'd left. To date, almost 15 minutes later, still no pizza. Make sure you have your affairs in order, that's no way to treat your customers! Promising and not delivering. One less customer this time! Ordered at 5:30 PM. At 8:09 PM, the doorbell rang. Can't do that! Cold pizza again!

Had to wait 1.45 hours for the pizza that was ice cold and the order was not complete, they called but did not answer the phone what a worthless place!!

Never again. What a mess, luckily Gorinchem still has Domino's

Placed an order at 10:11 PM. When I called after 1.5 hours, they said the order would be leaving at that time. The order arrived at 12:40 AM… Cold, not even lukewarm. One of the pizzas was also black and rock hard. Okay, they threw in a cookie for the inconvenience, which was nice, but in my opinion, it doesn't make up for it at all. It was also expensive, truly awful.

I had to wait 2 hours for my pizzas??? I called back twice and was promised a shorter delivery time each time.

I ordered an 8-inch pizza, which took 2:30 to arrive. Contact with the store was good. I called twice, and the first time they said it was on its way, which turned out not to be the case. No garlic oil on the rim here either. Such a shame for the price.

Bad company never delivers food on time you are better off ordering from domino's.

I've been waiting for my pizza for almost three hours now... The phone isn't being answered either. ???????

After an hour, we finally got the pizzas, which were delivered incredibly cold. When I called back, I got a rather snarky response. They said we might be able to get a new pizza, but he didn't know how long that would take. Meanwhile, my 12-year-old daughter was still waiting for her food. When I pointed this out, I was told not to shout—truly bizarre. What terrible service, I'll never order from them again.

Worst New York pizza I've ever had. When we picked up our order, we initially received the wrong one. Then he said it was the correct order, and I was already walking to the car, thinking I should check. I opened the box, and it was a salami pizza, while I'd ordered chyros. Well, everything was eventually sorted out, but once I got home, the pizza wasn't good at all. Not what I'm used to from New York pizza, anyway. Besides, the restaurant looks messy inside, and no one really seems to know what they're doing. One star isn't really worth it. WRONG OVER THIS PIZZA PLACE!

We waited over 2 and a half hours for our pizzas and the order was wrong and cold, very poor service!!!

Delivered to my home. First of all, the pizza arrived too late. Furthermore, the pizzas were ice cold, tough, and dry. Not recommended! Domino's is a much better option!

Got the wrong ice cream and cookies, called the store at 11:35 PM. They said they'd deliver a new one, but they never came back. My money was wasted... And oh yeah, the guy on the phone had absolutely no manners either. He said he "just started working at the store." In short, I'm being silenced. Never again.

Truly the worst pizza we've ever had. So incredibly dry, the sauce had simply evaporated. It was comparable to dry focaccia bread. The kids had a pepperoni pizza; the pepperoni had curled up and turned into chips, it was so crispy. We happened to be in Gorinchem and wanted to make a quick last-minute stop at Albert Heijn for dinner (Sunday) when we walked past this place and decided to pick up a pizza instead of cooking ourselves. It was actually a spur-of-the-moment decision. That's why I hadn't read the reviews before. To mention something positive, I thought the staff was friendly.

The delivery took forever, but the order finally arrived. It's completely wrong. The shawarma pizza had no shawarma, the pizza had no cheese, and everything was ice cold!🥶. I called to ask how this was possible and if they could help us, but no, it was too much trouble. New York Pizza Gorinchem is outrageously bad. Don't order from here!!!

Order placed at 20 and arrived at 22 cold and very dry. I also ordered a bottle of wine and another pizza was delivered to me 🤮 the order was for vegan pizza and they gave me a pizza with meat 🤮

Waiting more than 1:45 minutes for a pizza is unacceptable. Every time you call, they say, "Just out the door." Very busy, so I say, "It's Monday..." The guy at New York Pizza decides when it's busy. This is truly a shame. Even if you arrive in three hours, a customer service course might be useful.

I'm never ordering from here again. Apparently, getting a cup of ice cream delivered within 50 meters within an hour and a half is difficult. Every time, the same thing. This time, I received the wrong ice cream. I mentioned it, and the response I got was that it was out of stock (they deliberately delivered the wrong one, so I didn't mention it). I returned it because I don't like it. I had to call to try and get a refund. I called myself and got a different ice cream, and then I had to wait another 25 minutes. New York Pizza lacked communication. What an unprofessional mess. Calling to tell them it was out of stock would have been polite; it would have been resolved immediately and the wait wouldn't have been so long. Lots to learn.

quality disappointed me pizza was dry burned and so poor with topings for 26€ thats terrible i ordered more red sauce its dry really i also ordered oregano cant say i can taste it there not much brocoli and paperoni thats the worst pizza i ever had in New Yor Pizza 😕

Tonight, I was disappointed again with the service at this place. I ordered two Ben & Jerry's ice creams and a bottle of cola. After an hour, I called back as usual and was told it would take another 10 minutes. Now I've been waiting another 20 minutes and still nothing. They promised to give me a refund. We'll see... July 19th: It's been over a month now and I haven't heard anything from this place.

A real pain in the ass, waiting over two hours for three pizzas. And then you try to call them and no one answers. Then the delivery driver shows up, too indifferent to look at you or even say anything. Not recommended.

Waited over an hour for 3 pizzas. They didn't answer the phone either. Top company.

We ordered here on Thursday, and our food arrived after an hour and a half. We called because it was taking longer, and were told it would take another 7 minutes. They didn't call until 30 minutes later. The food was cold and inedible—extremely bad.

It took a very long time, we ordered 3 small things, we waited an hour and a half for the food and it arrived cold.

Pizzas delivered late, but they resolved it nicely by giving us a free pizza. Friendly staff.

We ordered three large pizzas. The pizzas are tough and dry and cold. The pizza is also only a few millimeters thin in the middle... that is really not possible!. This is a big contrast to previous orders (which took place months ago). This applies to the entire order, so all three pizzas. If I look at all the reviews, the quality of the food has not been good for a long time. This was our favorite pizza place, but unfortunately this is no longer the case. July 3: Today I received a nice call from the manager. They are working on developing the offer. I received three checks! Neatly handled!

Waited 1 hour+, cold pizzas, wrong ingredients on pizzas, half burnt pizzas. Ordered 3 pizzas. We then waited 1 hour and 20 minutes for our pizzas (clicking 'as soon as possible' is not recommended). In addition, the pizzas were lukewarm and towards the cold and burnt side. And as icing on the cake, the composition of the ingredients was also wrong. The 3 types of cheese from the Brooklyn style pizza were on the Magherita pizza. And the Brooklyn pizza had no cheese and only pepperoni. The Magherita pizza therefore contains, for example, the cheddar-like cheese from the Brooklyn style pizza. Not Magherita worthy! In addition, it seemed as if the pizzas had been made 2 hours ago and we threw half of them away because they were inedible (The first time I have ever thrown away food while I am still hungry). By far the most disgusting thing I have eaten in a very long time.

Ordered pizzas. Never delivered. Promised by phone that the transaction was automatically cancelled and the payment would be refunded. To this day, it has not happened.

Ordered pizzas on May 31 at 22:00. Called at 23:45 because nothing had been delivered yet. Was told by the employee that it would be there in half an hour at the latest. Eventually I was called at 00:15 to ask if I still wanted my pizzas because it could take another 40-50 minutes. Cancelled the pizzas by phone. Absolutely scandalous experience. To date I have not received my money back, it has been 16 days and a different time frame is promised over the phone each time. The previous 2 times that I ordered I also did not receive extra meat and sauce for which I did pay. Confidence in the store is deteriorating severely….

Orders are no longer going well, the quality is appalling and complaints are ignored. Advice to order your food somewhere else.

I would give a 0 but that's not an option. I am NOT a review writer but I just ordered the nachos with beef and a hot chicken pizza from them and it is quite possibly the WORST food i have eaten and no, i am not exaggerating. The dough was so hard it hurt my teeth to chew. The pizza barely had any toppings. No chicken in site, almost burnt dough and drowing in their pizza sauce. The nachos were the same, i saw a total of 3 microscopic pieces of minced meat and the rest was raw onion and EVEN MORE SAUCE. Ive been trying to fish out the clean pieces of nacho chips from under the pile, trying to eat something at least. Imagine deciding not to cook a nice meal at home because youre tired after a long day and starving, so you spend money for takeout for it to be absolute garbage. I have never been so dissappointed and angered by a fast food place in my life. Wasted my money, and my pallet.

I just ordered a pizza online with the "buy 1+1 free" promotion, but when I arrived at the location, this promotion suddenly turned out not to be valid. I only got one pizza and honestly feel ripped off. This is misleading advertising and very disappointing.

I thought the reviews were a one time experience but man are the pizzas here bad and dry, no garlic oil on the edge, very little cheese and the dough is so bad! Do not order from here it is not like any other new york pizza, nasty...

Order still not delivered after an hour and phone not answered... We will never do this again.

Ordered pizza several times and indicated several times that they had forgotten the garlic oil. Yesterday the same problem again and so called again. The excuse this time was that the oil was gone. Sorry but after the umpteenth time this excuse will not go down anymore. My tip, please order your pizzas somewhere else to avoid disappointment.

Saturday night at 23:00 ordered and paid for 6 beers. Called at 00:00 but closed. Never received order.

Delivered quickly by a very friendly guy, they should take good care of that

Ordered 2 pizzas here 3 weeks ago. They were cold, overcooked and therefore extremely tough. After submitting a complaint twice via their website, I have lost patience a bit. No response from NY pizza. Scandalous display. A bad pizza delivery can happen once. But then not taking responsibility for this and not reporting anything is unheard of. Save your money and don't order anything from this branch.

I'm the first to receive a burnt pizza. Then I called because it wasn't food. Would we get new ones? After 45 minutes I called where they were staying, he hangs up on me angrily in the middle of the call. Then we get the wrong pizza. What a ball tent

Never order here, pizzas are drier than the Sahara

Top pizzas. Delivery people fast and friendly!

Nice promotions, delicious food, my son even got a present! Top service

I ordered a pizza that was delivered on time, but something appeared to be missing on the pizza. I then called and was answered quickly and friendly. They immediately offered a suitable solution, top service!

The worst pizza ever. I spend 28 euro on garbage

I would put less than 1 start, but it is not possible. I was waiting for pizza 1 hour (estimated time was 30..45 minutes) I had to call to remind about my delivery. pizza was awful. I do not recommend.

I ordered a pizza with spinach, but in the end I got one without spinach.

Order was on time, forgot coke, but it was delivered quickly by a nice boy!

Been ordering here for a long time! and always good and on time. and yesterday they were a little later than home delivery indicated and you get a free pizza too!

No matter which pizza you take, they all taste like that sour tomato sauce. You eat pizza at the Italian, I don't call this pizza.

I ordered pizza with the addition of PESTO SWIRL but there was no pesto on my pizza :(((

Number of times collected from New York Pizza in Gorinchem. Delicious food. Also recently had it delivered. They were there in about 20 minutes. Pizza was nice and hot.

Takes a very long time, 2 hours after ordering, still nothing...

Not satisfied. I ordered at 6:10 PM and received a time estimate between 7:30 PM and 7:55 PM, which I thought was quite late. At 7:54 PM I called to check the status of the order. It was said that the pizzas were just going out and would be there in 15-20 minutes. Half an hour later we still had nothing, then we called again and was told that the delivery person would be there in 10 minutes. Then we had to wait another half hour... The pizzas arrived at approximately 9.15 pm. Had to wait almost 3 hours in total for the pizzas. The young man who brought the pizzas was very friendly. We received 1 cookie as compensation. But the pizzas were room temperature and noticeably long out of the oven. In addition, none of the pizzas had garlic oil on the edge, which we did order. Later we received a call from the branch asking whether our order had finally arrived and whether our pizza was warm. Then they offered to make new ones, but by now it was already half past nine and we had already finished the lukewarm pizza because we were very hungry. After I specifically asked for it, they offered to compensate the address for a future free order, which can only be used at this branch. Judging from the reviews, we are not the only ones who have experienced this. Just a shame, since I have had positive experiences with other branches.

Ordered here several times and it is always just a guess whether they will deliver on time. Several times I had to call back to make sure I got my food. On days when things were going well, they had the courage to bribe customers with extra desserts for good reviews. On days when the weather was bad, she tried to make up for it with extra desserts. Now waited 2.5 for a pizza and after calling twice I was told again that it had just left. I then check the home delivery app to see that according to the app the pizza should have been delivered an hour ago. After waiting 3 hours I finally got it, box feels cold. Open the box, wrong pizza..... and cold.... Will never order from here again, I'm really fed up with this store

The order had not arrived correctly, so I called within half an hour and the young man was at the door with the entire order neatly resolved again! Thanks again